Hire the best Phone Support Agents in Nairobi, KE

Check out Phone Support Agents in Nairobi, KE with the skills you need for your next job.
  • $15 hourly
    Throughout my career, I have honed robust communication and customer service skills through roles such as customer service agent in a communication center and telesales agent in a call center, where I later transitioned to a quality assurance executive. In addition, I gained valuable experience in administration and office operations during my tenure as an office administrator for a year. I am adept at implementing results-oriented strategies in project management, resulting in the retention of clients and ensuring business continuity. Furthermore, I have expertise in account management, as well as in responding to chargebacks and disputes.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Google Sheets
    Leadership Skills
    Phone Communication
    Customer Service
    Customer Support
    Data Mining
    Email Communication
    Decision Making
    Time Management
    Data Management
    Email Support
    Microsoft Excel
    Microsoft Office
    Online Chat Support
  • $6 hourly
    I have over 3 years of working experience in the Data entry profession where I comfortably put into practice skills such as proficient typing and transcription, multi-tasking, customer service, accuracy and attention to detail, and administrative skills. I have worked with several companies where I managed large amounts of information that was often sensitive or confidential and also entered data from various sources into the company's computer systems for processing and management. I will utilize my expertise to assist you with preparations and sorting documents for data entry, testing new database systems and software updates, creating data backups as part of a contingency plan, and responding to information from authorized members. I'm detail-oriented, organized, and hardworking. I'm confident that we will do great work together.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Outbound Sales
    Virtual Assistance
    Nutrition
    Data Collection
    Google Sheets
    Administrative Support
    Customer Service
    Lead Generation
    Customer Support
    Microsoft Office
    Data Entry
    Microsoft Excel
  • $10 hourly
    ⏱ 𝐈 am 𝐚 𝐟𝐮𝐥𝐥-𝐭𝐢𝐦𝐞 𝐟𝐫𝐞𝐞𝐥𝐚𝐧𝐜𝐞𝐫, 𝐈 𝐜𝐚𝐧 𝐰𝐨𝐫𝐤 𝐡𝐨𝐮𝐫𝐥𝐲 𝐟𝐨𝐫 𝐮𝐩 𝐭𝐨 𝟏𝟏 𝐡𝐨𝐮𝐫𝐬 𝐩𝐞𝐫 𝐝𝐚𝐲, 𝐰𝐞𝐞𝐤𝐥𝐲 𝐟𝐨𝐫 𝐮𝐩 𝐭𝐨 60 𝐡𝐨𝐮𝐫𝐬, 𝐨𝐫 𝐟𝐮𝐥𝐥-𝐭𝐢𝐦𝐞. Hello, you've reached Loise's desk! Are you looking to elevate your customer service and boost customer satisfaction? Look no further. With over 5 years of experience in customer service, I specialize in solving customer issues and complaints, helping businesses retain and convert customers. Excellent customer service can make or break a company's reputation, and I am here to ensure it makes yours. Here’s how I can help your business thrive: *Handling Complaints & Feedback: Efficiently addressing and resolving customer concerns. *Conflict Resolution: Expert in mediating and resolving disputes to maintain customer satisfaction. *Issue Troubleshooting: Swiftly identifying and solving problems to prevent customer frustration. *Client Persuasion: Skilled in convincing and persuading clients, enhancing customer loyalty. *Email & Chat Support: Professional handling of customer communications. *Product Knowledge: Providing accurate and helpful information about products. Tools & Platforms I Excel With: *Customer Service Software: Zendesk, Freshdesk, Gorgias *E-commerce Platforms: Shopify, ShipStation *Communication Tools: RingCentral, Google Meet, Zoom, Skype *Productivity Tools: Google Docs, Google Drive, Slack, Trello *Design Tools: Canva I am quick to adapt to new tools and software, ensuring productivity and efficiency in your operations. I am confident in working both independently and as part of a team, always striving to exceed expectations with minimal supervision. Let's work together to achieve your business goals. I am ready to provide exceptional service and support to help your company succeed.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Customer Care
    Customer Service
    Online Chat Support
    Social Customer Service
    Administrative Support
    Customer Experience
    Calendar Management
    Social Media Management
    Email Support
    Customer Support
    Virtual Assistance
    Light Project Management
    Communications
    Data Entry
  • $15 hourly
    Hello, I am an Executive & Creative Virtual Assistant with over 11 years of experience who is proactive, dynamic, and results-oriented. As the point person for C-suite executives, I provide high-level executive assistance, go above and beyond to help you prioritize the highest and best use of your time, help you focus on what matters, and help you work on your business rather than in your business by taking tasks off your plate. ⭐ WHY WORK WITH ME ⭐ I am constantly prepared to serve and suit behind the scene assignments that need to be completed and are fundamental for your business to scale towards more prominent achievement and I bring; 🟢 Strong experience working in executive administration, administrative roles, or similar positions alike 🟢 A proactive approach to problem-solving with strong decision-making skills 🟢 Ability to organize a daily workload by priorities with the flexibility to respond to changing priorities and needs with strong follow-through 🟢 The ability to handle confidential material and information with the utmost discretion 🟢 Energetic and eager to tackle new projects and ideas 🟢 Exceptional attention to detail 🟢 Excellent interpersonal and communication skills 🟢 Experience with application tools such as Microsoft Office, Airtable, Buffer, Hootsuite, ActiveCampaign, Pipedrive, Pandadoc, Zendesk, Monday.com, Clickup, Slack, Google Meets, Google Calendar, Excel, Google Docs, WordPress and Canva ⭐ MY SPECIALITY ⭐ ▶ Maintaining a high degree of discretion and confidentiality ▶ Manage and keep the C-suite professional and personal calendars up-to-date, including but not limited to adding events, scheduling appointments, rescheduling appointments, and providing daily briefings ▶ Serving as the contact point for internal and external contacts such as vendors, colleagues, clients, and customers ▶ Manage multiple projects and deadlines independently, with extensive ability to work independently, think and act proactively. ▶ Light bookkeeping (expense tracking, creating and reconciling invoices) ▶ Email management and inbox clean up. ▶ Research, Arrange & and book commercial domestic and international travel and accommodations. ▶ Social media management (scheduling, commenting, moderating) ▶ Setting up/managing Summits, webinars and podcasts ▶ As a Client Success Manager, I onboard new clients, build a positive customer relationship & evaluate their needs ▶ Provide general administrative support I am your to-go lady for any assistance to make your business flourish and I look forward to providing your clients with satisfactory customer service and technical support, as well as building a long-term relationship with you. Best, Everlyn.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Instagram
    Customer Support
    Market Research
    Email Marketing
    AliExpress
    Project Management
    Social Media Marketing
    Ticketing System
    Chat & Messaging Software
    HubSpot
    Administrative Support
    Personal Administration
    Canva
    Shopify
    Data Entry
  • $13 hourly
    Arnold is a seasoned professional specializing in digital project management, executive support, WordPress development, and digital marketing. He has effectively supported CEOs of startups and midsize companies across the USA, Canada, and the UK. Renowned for his self-motivation, exceptional communication skills, and reliability, Arnold excels as both an independent contributor and a collaborative teammate. Here's how Arnold stands out: ✅ Executive Assistance: Adept at easing the workload of C-level executives, Arnold masterfully handles scheduling, travel planning, meeting organization, correspondence management, document preparation, data analysis, and a wide range of administrative duties. ✅ Project Management: With a strong command of project management techniques, Arnold navigates through project intricacies with an expert handle on scope definition, time management, resource allocation, risk mitigation, effective communication, stringent quality control, budget adherence, and seamless team engagement. His toolkit includes proficiency in Asana, Trello, Jira, and Slack. ✅ WordPress Website Development: Arnold specializes in tailor-made WordPress sites characterized by user-friendly, adaptive design, rapid load times, robust security measures, diligent maintenance, streamlined content administration, integrated blogging capabilities, and comprehensive e-commerce functionality. His technical suite encompasses WordPress CMS, Elementor, and WooCommerce. ✅ Digital Marketing: Partnering with businesses to forge impactful digital marketing blueprints, Arnold's approach encompasses brand development, lead harvesting, creative content generation, dynamic social media engagement, search engine optimization, targeted paid advertisement campaigns, conversion rate optimization, detailed analytics, CRM systems, and online reputation management. Tools such as HubSpot, Google Analytics, and SEMrush are among his areas of expertise. Arnold's prowess lies in swiftly adapting to and mastering novel concepts, consistently bracing for novel challenges. His mission is to streamline organizational operations for his clients, boosting efficiency and productivity.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    HTML5
    CSS 3
    Social Media Content Creation
    Retargeting
    Hospitality & Tourism
    Search Engine Optimization
    Facebook Ads Manager
    Marketing Automation
    Elementor
    Customer Support
    Social Media Marketing
    Calendar Management
    WordPress
    Microsoft Excel
  • $25 hourly
    I have been providing my services as a full-time freelance writer for over a decade, catering to the unique needs of a diverse range of clients. My expertise lies in creating well-crafted website copy and engaging blog posts that meet the specific requirements of each client. My writing style is adaptable, and I can adjust it to suit the tone and style of the project, ensuring that the result is of the highest quality. I take pride in delivering quick turnaround times, enabling clients to start using their new content promptly. With my extensive experience, I am comfortable writing on a wide range of topics. While I strive to provide accurate and error-free copies in the first instance, I remain open to making revisions until the client is fully satisfied. I am available for one-time projects or long-term collaborations, and I am committed to providing exceptional service at all times. Thank you for taking the time to review my profile. I am eager to collaborate with you and look forward to the opportunity to contribute to your project.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Customer Service
    Online Research
    Ticketing System
    Google Docs
    Customer Support
    Microsoft Excel
    Microsoft Word
  • $12 hourly
    Are frustrated customers giving you a headache? Say goodbye to customer churn and hello to a customer champion in your corner! I'm a passionate customer support expert with a proven track record of turning frowns upside down. Here's how I'll make your customers rave about your brand: Effortless Support across Channels: I'm a master of all things Zendesk, Gorgias, and other leading CRMs. Whether it's inbound calls, emails, live chat, or even social media, I can handle it all with a smile. Problem-Solving Prowess: I love a good challenge! Consider me your customer Sherlock Holmes – I'll delve into any issue, identify the root cause, and deliver solutions that leave your customers feeling heard and valued. Retention Strategies that Work: Dissatisfied customers are a thing of the past. I'll analyze customer feedback and develop winning retention strategies to keep your customers happy and coming back for more. Communication Champion: Building trust and rapport is key. I speak the language of your customers, ensuring clear, concise, and friendly communication that fosters loyalty. But wait, there's more! Tech-Savvy Superhero: I'm not just a people person, I'm also a tech whiz. Need help with shipping tools like Shopify or troubleshooting IT issues? I've got your back! Ready to transform your customer experience? Let's connect and discuss how I can turn frustrated customers into brand advocates for your business! P.S. I'm fluent in French and Lingala, making me a valuable asset for your global customer base. 🚀Companies I've worked with: ★ iHerb, ★ Lime Bike, ★ Service Response ★Truly beauty
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Language Interpretation
    Online Chat Support
    Telemarketing
    Social Media Management
    Email Support
    Zendesk
    Customer Support
    Ticketing System
    Customer Service
    Lead Generation
    B2B Marketing
    Fraud Detection
    Customer Retention
  • $5 hourly
    CUSTOMER CARE $5/hr Many of my past employers consider me to be a self-starter. I know how to prioritize... Excellent communication is the key to an outstanding customer service department and I take pride as I communicate effectively. I am passionate about this role. DATA MANAGEMENT $5/hr I have experience in data management including entry of numbers, calculations, input of accounting figures into Excel, creation of data files and other data management tasks. I am fast, accurate and efficient. VIRTUAL AND ADMINISTRATIVE ASSISTANT $5/hr I am well-versed in filing,organizing, email handling,receiving incoming calls and preparing correspondence. Additionally, I am exceptional at learning new things and using new tools while employing a broad range of existing technical proficiencies.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Opera
    Data Entry
    Telemarketing
    Customer Support
    Customer Experience
    Logistics Coordination
    Email Communication
    Spreadsheet Software
    Office Administration
    Google Docs
    Microsoft Excel
    Online Chat Support
  • $20 hourly
    Hello future clients, If you are looking for a Virtual Assistant and a data entry specialist who has been passionately working with top CEOs, Founders and small business owners alike, then you are in the right place! I am confident that I'll build a reputation for being a virtual assistant who provides informative, clear, and coherent work that covers a range of topics and subjects. I offer distinct value through creating systems that help to organize your business and save you time. If I am to correspond on your behalf, all correspondence sent is handled respectfully and professionally. I always conduct myself with respect and kindness. I am a self-starter with excellent communication skills. Give me clear directions and I can complete any task. My Skills & Strengths: - Highly reliable, self-motivated and well organized individual - Fast responsiveness, available throughout the day - Always on the look out to broaden my horizon - I always do what I promise! - Native level English language skills - Advanced Swahili language skills I look forward to hearing from you.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Executive Support
    Email Support
    Administrative Support
    Scheduling
    Content Writing
    Customer Support
    Calendar Management
    Form Completion
    Editing & Proofreading
    Critical Thinking Skills
    Proofreading
    Email Communication
    Google Docs
    Data Entry
  • $10 hourly
    I’m a highly motivated Virtual Assistant with many years of expertise working with business owners and overwhelmed professionals. I do understand that startups and small businesses often lack the time and resources and will make things simple, smoother and easier for you. I provide a professional and cost effective solution. Some of the things I excel at:- - Admin support - Customer service & support, such as email and ticket support - Social media marketing (creating and scheduling) - Email marketing - Article writing and blogging - Transcription - Internet research and data gathering - Sales support, such as follow-up on leads, emailing etc. - Data entry My Skills & Strengths: - Highly reliable, self-motivated and well organized individual - Fast responsiveness, available throughout the day - Always on the look out to broaden my horizon - I always do what I promise! - Native level English language skills - Advanced Swahili language skills You can add me to your team, hire me for a specific project, or have me smooth out all the day-to-day rough patches. Please drop me a line!!!!
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Administrative Support
    Article Writing
    General Transcription
    Graphic Design
    Adobe Photoshop
    Lead Generation
    Customer Support
    Adobe Illustrator
    Social Media Plugin
    Customer Service
    Email Communication
    Data Entry
    English
    Word Processing
    Microsoft Excel
  • $5 hourly
    As a skilled virtual assistant with experience in call center operations, email and chat support, and data entry, I am confident in my ability to provide high-quality support to my clients. In my previous role as a virtual assistant, I worked with clients in a variety of industries, including healthcare, retail, and hospitality. I assisted with tasks such as managing calendars, scheduling appointments, and responding to customer inquiries via email and chat. I also performed data entry and other administrative tasks as needed. My strong communication skills and ability to multitask allowed me to excel in this role and earn the trust of my clients. I am highly organized and detail-oriented, and I take pride in providing prompt and professional support to my clients. In addition to my work experience, I am proficient in a variety of computer programs and technology, including Microsoft Office and customer relationship management (CRM) systems. I am also a quick learner and adapt easily to new technologies and systems I am excited about the opportunity to bring my skills and experience to a new role as a virtual assistant. Thank you for considering my application.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Customer Support
    Social Media Management
    Online Chat Support
    Email Support
    Administrative Support
    Online Research
    Data Entry
  • $15 hourly
    I am a passionate enthusiastic Service Operations Centre (SOC/NOC)-Engineer currently working at Safaricom PLC. I am searching for roles that would maximize my strength but at the same time offer a platform for growth as I expedite my duties through my ability to solve challenging technical problems, develop a strong relationship with customer support teams, as well as co-ordinate internal company experts and 3rd party contractors in delivering network maintenance services. I can collaborate with diverse teams with Operations, IT, Telcom and Project Management expertise, and contribute to the definition and documentation of key processes that ensure measurable criteria for automation and continuous improvement of services. Previously, I had 4 years of experience in implementing Optical Fiber Cable (OFC) and IP network solutions (configuration of routers and switches) and hands-on experience in troubleshooting IP/OFC networks. Conversant with IP Routing and IP routing protocols (OSPF, ISIS, and BGP), IPv4, IPv6 Addressing Schemes, Variable Length Subnet Masking (VLSM), and VLANs. Working in an agile environment has instilled in me a culture of openness, transparency, customer interaction, and team collaboration from its distinct characteristics of a clearly articulated shared vision, doing everything from the customers’ point of view, managing work instead of managing people, fostering true collaboration and a continuous improvement mindset.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Technical Support
    Incident Management
    Computing & Networking
    Email Support
    Ticketing System
    Telecommunications
    Transaction Data Entry
    Data Entry
    Customer Support
    Customer Service
    Network Monitoring
  • $15 hourly
    Greetings! I'm a seasoned Customer Service Executive with over 10 years of experience at reputable companies like AAR Insurance and Stanbic Bank Kenya. My versatile skill set covers customer service, virtual assistance, and digital marketing, with a strong focus on email marketing. I excel in active listening, problem-solving, and sales, and I bring efficiency to administrative support and office management. Proficient in Microsoft Office and Google applications, I can help your business thrive by creating impactful email marketing campaigns. Let's connect to enhance your customer service, streamline operations, and boost your digital marketing efforts.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Sales
    Multitasking
    Interpersonal Skills
    Microsoft Office
    Office Administration
    Organizer
    Administrative Support
    Data Entry
    Customer Service
    Team Training
    Email Marketing
    Email Automation
  • $6 hourly
    I’m an expert admin assistant with professional certification in Virtual Assistance. I enjoy offering my services as a VA as it stems from my passion and commitment to serving my clients. I offer my services virtually as a freelancer and can work in any time zone with proper planning, whether it’s PST, EST, or CST. You can rely on me to deliver tasks accurately and timely. I’m available 5 to more than 30 hours a week. Here’s what to expect from me: ✅Appointment scheduling ✅Hotel reservations ✅Phone handling ✅Managing email accounts ✅Making travel arrangements ✅Research ✅Product recommendation & purchase ✅Customer service ✅Organize the CEO’s calendar I’m very flexible and can handle any other task that may be out of this scope. Kindly get in touch for professional VA services.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Project Management
    Online Research
    Travel Planning
    Email Support
    Appointment Scheduling
    Customer Service
    Calendar Management
    Social Media Management
    Bookkeeping
    Virtual Assistance
  • $3 hourly
    KEY COMPETENCIES 1. Communication Skills 2. Customer Service Skills 3. Active Listening 4. Multitasking Abilities 5. Technical Proficiency in customer relationship management (CRM) software & call scripting tools 6. Telephone etiquette 7. Team player 8. Cross-selling and upselling 9. Spanish Language
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Customer Service
    Phone Survey
    CRM Software
    Research Methods
    Email Support
    Communication Etiquette
    Editing & Proofreading
    Interpersonal Skills
    Customer Support
    Data Entry
    Product Knowledge
  • $4 hourly
    I am ready and committed to provide quality services to my clients in the following areas, web research,data entry, customer service and support, virtual assistance and both copy-writing and editing. I have wide knowledge in Microsoft Excel, Google spread sheets and also in Internet research, I can easily and comfortably navigate through different sites at the same time with maximum speed and accuracy to fetch any required information. I have done some academic writing locally and also worked for several local companies in the areas of data collection, analysis and recording both from the Internet and at the field. I attended a local university where I graduated with a bachelor degree of business administration, I majored in the field of marketing. I am also a very flexible person and I can adjust with ease to any potential client's requirement. I am looking forward to building a long term relationship with any of my potential clients by offering professional services as and when required. Thank You.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Copy Editing
    Customer Service
    Social Customer Service
    Customer Support
    Academic Writing
    Copywriting
    Data Entry
  • $10 hourly
    Hey! I am a top-notch customer service agent, kick-ass graphic designer, superstar VA, and a professional digital marketer! The job roles/responsibilities include but are not limited to - Responding to live chats and tickets (Handling customer tickets through Zendesk, Freshdesk, and Live Chat, responding to customers regarding order queries/refunds/cancellations/address issues, responding to customer’s disputes on payment gateways, and providing unsatisfied customers with coupons, replacements, and special offers). - Reaching customers in a very professional and persuasive manner. - Answering calls. - Order processing. - Finding top-trending and winning products through my own methods or specified by you. - Finding winning products for Google Shopping. - Using spy tools such as Adspy, viral-vault etc. - Adding Products through Oberlo/Dropified or manually. - Removing watermarks from images with the help of Photoshop. - Writing compelling and attractive titles for the products. - Writing or copywriting search engine optimized (SEO) Product Descriptions. - Setting up variants, tags, collections, prices, etc. - Importing reviews through CSV or other Shopify apps. - Searching for alternate suppliers on Aliexpress/eBay/Amazon if the supplier goes out of stock or offers expensive prices. - Placing disputes with suppliers if product delivery failed or received in a damaged condition. - Coordinate with suppliers regarding refund and exchange. - Experienced in Microsoft Excel. - Fluent in the English Language. - Attention to every little detail (meticulous). - Communicating/liaising/Coordinating with suppliers regarding disputes and damaged items. - Checking for tracking numbers and solving any disputes. - Shopify theme customization, Aliexpress Order fulfillment, Adding Product titles, SEO, SEM, SMM, Oberlo Order fulfillment, Dropified Order fulfillment, contacting Aliexpress suppliers, Customer Service (Responding to Facebook messages as well as emails), etc. - Designing Brochures, Book Covers, Magazines, Logos etc. - Conducting internet marketing, SEO, SMM, SEM, Affiliate Marketing, etc. - Experienced in Adobe Photoshop and Adobe InDesign, MailChimp, Trello, etc. I possess the 5 MOST IMPORTANT QUALITIES OF A SUCCESSFUL EXECUTIVE/ADMINISTRATIVE ASSISTANT: Abbreviated by (SMART) S- Smart M- Meticulous A- Accurate & Absolute R- Responsible T- Time management ***THIS IS WHAT CLIENTS SAY ABOUT ME AND I NEVER ASK FOR THESE - Has the ability to execute without much direction and supervision. - Always confident in his ability. - Able to comprehend and convey well in English. - Always provides quality services in a timely manner. Sounds sweet?:) Interested? Happy to chat!:) Thank you so much for reading this far:)
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Zendesk
    Intercom
    Product Description
    Order Processing
    Problem Solving
    Customer Service
    AliExpress
    Gorgias
    Graphic Design
    Oberlo
    Shopify
    Dropshipping
  • $7 hourly
    Hi everyone! I'm a strong trustworthy and honest individual who can handle multiple tasks at the same time. I'm also experienced in skills such as admin support which includes data entry, virtual assistance, and online research. Also, I have previous experience as a business development executive which includes telemarketing, cold calling, social media marketing, lead generation & email marketing. I also have writing skills, like content writing and copywriting. With the given skills above I have worked with numerous clients in UK and US giving them a hand with their blog writing for websites and social media marketing such as their Facebook pages. I have worked with clients on their monthly reports on how their websites are running and keeping the quality of their website the same at all times and ensuring there digital marketing is running smoothly. I have also worked with UK, and Kenyan clients with MCA campaigns as a cold calling agent. Last but not least, I'm always energetic and eager to learn new skills at all times. Please make sure to contact me if my service would be a great help to your company. I'm flexible in my working hours so don't hesitate to contact me. Thank you, for now, hoping to talk to you soon.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Social Media Content
    Bookkeeping
    Email Support
    Email Marketing
    Content Writing
    Administrative Support
    SEO Strategy
    Writing
    Virtual Assistance
    Travel Planning
    Email Communication
    Social Media Advertising
  • $12 hourly
    My name is Mary and am an expert in Custome Services Experience. As a Hospitality Management Student, I always knew I was talented to thrive in any department and mosthy Customer Care Services. Having worked in Establishments as a Front Office Agent/ Customer Care Representative, I have gained great experience in inbound and outbound calls, managing customer emails, assisting the customers with their queries, and ensuring the Customers have a great Customer Service experience. I am a passionate and hardworking person. I always give my best in every task given to me and ensure that I complete it efficiently and in a timely manner. I am also a fast learner and dedicated. I want to do things correctly but also know how to accept mistakes and learn from them. Thank you and I look forward to working with you soon!
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Email Communication
    Virtual Assistance
    Customer Support Plugin
    Scheduling
    Communications
    Customer Experience
    Data Entry
    Customer Satisfaction
    Customer Service
    Quality Control
    Customer Support
  • $5 hourly
    I am an accomplished front-end developer, Web design/development/content writer with a passion for crafting exceptional digital experiences. With over a decade of hands-on experience in the field, I have honed my skills to create stunning and user-friendly websites. My expertise lies in HTML, CSS, and JavaScript, and I continuously stay at the forefront of industry trends and emerging technologies to ensure that I can deliver top-notch results. My career has seen me work with a diverse range of clients, from startups to Fortune 500 companies, and I take pride in adapting to their unique needs and goals. I excel in collaborating with cross-functional teams, effectively communicating complex technical concepts to non-technical stakeholders, and meeting tight deadlines. My commitment to delivering polished, responsive, and accessible web solutions is unwavering, and I am dedicated to creating websites that not only meet but exceed user expectations. I am excited to bring my expertise to your team and contribute to the success of your projects.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Concurrent Versions System
    Communication Etiquette
    Product Knowledge
    Email Support
    Following Procedures
    Ticketing System
    Interpersonal Skills
    Call Center Management
    Customer Service
    Front-End Development
    Customer Support
    Data Entry
    Google Docs
  • $8 hourly
    A level headed, calm and unflappable individual who is able to carry out any customer service role professionally and effectively. I have a long track record of increasing customer loyalty and retention, through having an in-depth understanding of the tasks, responsibilities, and skills involved in customer service work. I always keep my customers updated on issues important to them and work hard to meet requests for information in a timely and efficient manner. With over 4 years’ experience in the customer service industry, I have a proven track record in resolving and reducing customer complaints and meeting customer service level expectations. I am what you are looking for to accomplish the ultimate goals of your organization.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Time Management
    Product Knowledge
    Customer Service
    Ticketing System
    Communication Etiquette
    Inbound Inquiry
    Salesforce Service Cloud
    Freshdesk
    Zendesk
  • $8 hourly
    Skilled customer service and support specialist with 10 years experience with a winning attitude, ambitious and focused on setting high expectations. I am skilled in communicating with Clients over phone and email. I have experience with live chat support ,customer experience research, customer insight analysis, Zendesk and Fresh desk. As a highly trained and competent customer service representative, I am a firm believer that in today's customer service oriented society,timely,friendly and proactive services are sought to enhance future business growth. My long term experience in the service industry merged together with my communication education background has taught me how to meet and exceed each customer's expectations with service that sells. Additionally am adequate at; - Acquiring, Maintaining and retaining loyal repeat business. - Consulting with clients to evaluate their needs to determine best services and suggest additional services that may be of interest. - Eye for excellence and high level of standards. - Finding solutions and resolving issues. - Offering training. - I have a knack for problem solving and work well independently even under pressure with minimum to no supervision. - Great online research. More so, I have a thorough understanding of every aspect customer service set-up from mentoring, coaching, coordination with internal departments for optimum results of the Operations and providing immediate positive results to external clients. With good decision making and communication skills not to mention my experience working with people of different cultures, I am confident that I possess the required knowledge and skills to accomplish any given task.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Customer Experience Research
    Phone Communication
    Email Marketing
    Customer Service
    Asana
    Email Communication
    Customer Acquisition
    Light Project Management
    Product Knowledge
    Freshdesk
    Online Chat Support
    Zendesk
    HubSpot
  • $15 hourly
    Proficient in product reviews,product copy writing, email marketing, Task management, EBooks and Technical writing in finance niche. I am well versed with a variety of computer applications and virtual work tools. I am affordable with good quality work being my prime drive. I love what i do and managing multiple tasks for multiple clients is my full time job. A happy client is my daily routine.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Scheduling
    Communication Skills
    Data Entry
    Writing
    Customer Support Plugin
    Translation
    Time Management
    Communication Etiquette
    Education
  • $10 hourly
    |Customer Service representative with three years of experience| The world isn’t standing still, and neither are customers. Customers' needs are evolving day by day and their options are increasing. This is why I take bold steps to better serve customers' needs and now is the best time to hire me. I find this gracious platform as an opportunity for me to yield customer satisfaction to the valued client. I bring in creativity, innovation, proactiveness, and professional customer service. I am proficient in chat support, email support, call support as well as social media support and management. In addition, I am tech-savvy and easy to work with customer service systems. I bring three years of experience in handling customers on social media, phone support, live chat as well as email handling. I major in: Solving the problem efficiently: Quick with quality Making responses personal: I take ownership Inspire customer loyalty: I Give them a reason to come back Listen Carefully: I have exceptional listening skills You will find me punctual, professional, and excellent in execution. Therefore, I assure you that you will be more than satisfied after receiving my work and services. A happy client is my daily routine. Thank you for your time. I am looking forward to working with you.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Microsoft Excel
    Answered Ticket
    Customer Experience Research
    Customer Support
    Active Listening
    Communication Etiquette
    Phone Communication
    Customer Engagement
    Ticketing System
    Customer Service
    Email Communication
    Online Chat Support
    Email Support
  • $8 hourly
    👋 Hi there! I'm Ivy, your dedicated Virtual Assistant. 💼 With 3+ years of experience, I've supported clients to skyrocket their businesses both locally and globally. My commitment? Making your life easier and your business more efficient. 🚀 Services I offer: ✨ Personal Support ✨ Admin Support ✨ Customer Support ✨ Data Entry ✨ Social Media Magic ✨ Cold Calling Expert ✨ Email Wizardry ✨ Calendar & Travel Guru ✨ Content Alchemist ✨ Canva Design Artist ✨ Transcription & Translation Pro ✨ Video Script Enthusiast ✨ SEO Sorcerer 💡 No task is too challenging! I love embracing new adventures and learning as I go. If you have a unique task, share it with me, and let's tackle it together. 🛠️ I'm armed with a toolkit that includes: 🔧 Google Drive 🔧 MS Office 🔧 Asana 🔧 ClickUp 🔧 Dropbox 🔧 One Drive 🔧 Trello 🔧 Later 🔧 Hootsuite 🔧 Tailwind 🔧 WordPress 🔧 Keyword.io 🔧 Keyword Everywhere 🔧 Ubersuggest 🔧 Dusbado Let's make your visions a reality. I'm just a message away, ready to transform your business and help you achieve your goals. Reach out today, and let's get started! 🚀📈.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Facebook
    Administrative Support
    Virtual Assistance
    WordPress
    Customer Support
    Spreadsheet Software
    Data Entry
    Google Sheets
    Graphic Design
    Social Media Management
    Social Media Content Creation
    Microsoft Word
    Microsoft Excel
    Search Engine Optimization
  • $15 hourly
    Love to travel but hate planning for trips? That's why I am here! Whether you are traveling solo, on a family vacation, honeymoon, road trip, or with a large group, I have the expertise to give you the crucial information you need, while saving one of your most valuable resources - time! I have been to different countries, lived abroad, traveled on a shoestring budget, traveled in luxury, and stayed in every type of accommodation imaginable. After years of planning my own trips, friends and family started asking me to plan theirs. I realized how much I enjoyed helping them - and how much they benefited! Unlike a travel agent, I am not here to sell you commission-based hotels, flights, packages. etc. This severely limits your options. My aim is to work with you on a much more personal level to plan out all the details. My itineraries include: 1. Accommodation - suggested based on budget & any desired activities keeping in mind standards, ratings and location. 2. Food & drink - suggestions based on budget and any dietary restrictions. 3. Activities - from top tourist attractions to local hidden gems. Transportation - l'll suggest the best flight routes and how to get around from city to city or within a single destination. All of this will be wrapped into a day-by-day itinerary (including links so you can book) so you can make the most of your travel time!
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Customer Service
    Personal Administration
    Sabre
    Lifestyle & Travel
    Virtual Assistance
    Office 365
    Amadeus CRS
    Microsoft Word
    Phone Communication
    Travel Planning
    Scheduling
    Data Entry
    Social Media Management
  • $5 hourly
    Hey, welcome to my profile! I am a Lead generation expert with a proven track record of elevating businesses through strategic and targeted lead acquisition. With a keen understanding of various industries, I specialize in sourcing high-quality dispensary retailer leads to drive sales and foster revenue growth. My expertise in lead generation, customer support, cold calling, and data entry reflects a well-rounded professional with a commitment to excellence. Whether it's nurturing leads, providing exceptional customer service, initiating successful cold calls, or maintaining accurate data records, I bring a comprehensive skill set to drive success in dynamic and challenging business environments. I am hardworking and am able to meet deadlines effectively and efficiently. I have a full home office set up and am available to work from Monday to Friday 9.00 to 5.30 although i have some flexibility outside of these times depending on the urgency. SKILLS Virtual Assistance Data entry Data Mining Lead Generation Cold calling Customer support Credit Scoring Sales
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Customer Service
    Customer Support
    Google Sheets
    Microsoft Excel
    Google
    Lead Generation
    Administrative Support
    Sales Call
    Virtual Assistance
    Data Collection
    Data Extraction
    Data Scraping
    Data Mining
  • Want to browse more freelancers?
    Sign up

How hiring on Upwork works

1. Post a job

Tell us what you need. Provide as many details as possible, but don’t worry about getting it perfect.

2. Talent comes to you

Get qualified proposals within 24 hours, and meet the candidates you’re excited about. Hire as soon as you’re ready.

3. Collaborate easily

Use Upwork to chat or video call, share files, and track project progress right from the app.

4. Payment simplified

Receive invoices and make payments through Upwork. Only pay for work you authorize.

Trusted by

How do I hire a Phone Support Agent near Nairobi, on Upwork?

You can hire a Phone Support Agent near Nairobi, on Upwork in four simple steps:

  • Create a job post tailored to your Phone Support Agent project scope. We’ll walk you through the process step by step.
  • Browse top Phone Support Agent talent on Upwork and invite them to your project.
  • Once the proposals start flowing in, create a shortlist of top Phone Support Agent profiles and interview.
  • Hire the right Phone Support Agent for your project from Upwork, the world’s largest work marketplace.

At Upwork, we believe talent staffing should be easy.

How much does it cost to hire a Phone Support Agent?

Rates charged by Phone Support Agents on Upwork can vary with a number of factors including experience, location, and market conditions. See hourly rates for in-demand skills on Upwork.

Why hire a Phone Support Agent near Nairobi, on Upwork?

As the world’s work marketplace, we connect highly-skilled freelance Phone Support Agents and businesses and help them build trusted, long-term relationships so they can achieve more together. Let us help you build the dream Phone Support Agent team you need to succeed.

Can I hire a Phone Support Agent near Nairobi, within 24 hours on Upwork?

Depending on availability and the quality of your job post, it’s entirely possible to sign up for Upwork and receive Phone Support Agent proposals within 24 hours of posting a job description.