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Hire the best Phone Support Agents in Ikeja, NG

Check out Phone Support Agents in Ikeja, NG with the skills you need for your next job.
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Clients rate Phone Support Agents
Rating is 4.7 out of 5.
4.7/5
based on 114 client reviews
  • $5 hourly
    • 4.7/5
    • (8 jobs)
    I maintained proactive approach to customer empathy, identifying customer satisfaction concerns and managing customer expectations. I solve customer problem in downloading, installing and activating Office 365 and windows by identifying a customer's issue, collecting the relevant information and also investigating the root cause of the problem by utilizing provided resources and knowledge base. I talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue. I also research in real-time for issue resolution and collaborating with team members where applicable. I also collaborate with subjects matter experts and escalation managers when additional support is needed.
    Featured Skill Phone Support
    Email Support
    Online Chat Support
    Data Entry
    Customer Onboarding
    CRM Software
    Customer Satisfaction
    Cold Calling
    Phone Communication
    Lead Generation
    Multiple Email Account Management
    Customer Support
    Microsoft SharePoint Administration
    Appointment Setting
    Real Estate Cold Calling
  • $7 hourly
    • 4.9/5
    • (17 jobs)
    With over 4 years of hands-on experience, I bring a unique blend of customer care expertise and virtual assistance skills to help you streamline operations, solve problems, and boost customer satisfaction. Whether it’s managing schedules, handling customer inquiries, or taking on time-consuming tasks, I’m here to free up your time and make your business run smoother. Let’s work together to create a seamless experience for your clients and support your growth! MAIN SERVICES ✅ Chat & Phone Customer Support ✅ Virtual Assistant Support ✅ Calendar & Email Management ✅ Research Assistance ✅ Data Entry & Management ✅ Project Coordination ✅ Social Media Management ✅ Administrative Support ✅ Travel Planning Tools: ✅ Microsoft Suite: Word, Excel, PowerPoint, OneNote, OneDrive ✅ Project Management: Asana, Trello, Slack, Zoom, Skype ✅ Graphic Design: Canva, Lightroom, Crello ✅ E-commerce: Shopify, Etsy ✅ CRM: HubSpot, Zoho, Intercom ✅ Google Workspace: Gmail, Google Drive, Google Sheets, Google Docs, Google Meet, Google Calendar WHY HIRE ME? ✅ Empathy: I prioritize people and am skilled in conflict resolution, ensuring customers feel heard and valued. ✅ Expert Communication: My clear and friendly communication style ensures smooth interactions with clients and team members. ✅ Adaptability & Learning: I thrive on embracing new software and systems, always striving for innovation to move your business forward. ✅ High Response Time: I provide efficient and quick responses to ensure seamless operations and satisfied clients. I combine customer service expertise with virtual assistance to deliver exceptional, personalized support for your business needs. Let me be your go-to guy for all your customer service and virtual assistant needs! 😊
    Featured Skill Phone Support
    Customer Onboarding
    Internal Reporting
    Travel Itinerary
    Customer Analysis
    Social Media Management
    Graphic Design
    Presentations
    Data Analysis
    Ecommerce
    Microsoft Excel
    Scheduling
    Data Entry
    Email Support
    Online Chat Support
  • $10 hourly
    • 5.0/5
    • (12 jobs)
    Are you dealing with difficult customer service situations and feeling the pressure to keep consumers satisfied? I understand your frustration and am here to help. With over seven years of experience in inbound, outbound, and social media interactions, I specialize in tackling customers' problems head-on. My Upwork Skill Certification speaks much about my customer service experience. I focus on your client's needs by using a client-centric approach, empathy, and excellent communication skills. I constantly seek improvement and am keen to adapt and grow with your organization. My knowledge extends to tools such as Salesforce, allowing personalized consumer interactions. Additionally, I possess deep insights into the banking industry, ensuring tailored solutions for your specific needs. Core Competencies: Customer Retention Multichannel Support (Email, Phone, Live Chat) Social Media Engagement Empathy and Conflict Resolution Problem-Solving Impeccable Communication Multitasking Accurate Data Entry Proficient in Tools: Salesforce Instagram Facebook Twitter Sprout Social Are you ready to enhance your overall customer service experience? Let us make it happen together. Whether it's increasing customer satisfaction, optimizing communication channels, or resolving problems quickly, I'm here to help you every step of the way. Please send me a direct message now to get started on your project.
    Featured Skill Phone Support
    Customer Onboarding
    Social Customer Service
    Voice-Over Recording
    Voice Acting
    Voice-Over
    Translation
    Voice Recording
    Data Entry
    Market Research
    Administrative Support
    Customer Retention
    Customer Service
    Email Support
    Online Chat Support
  • $10 hourly
    • 5.0/5
    • (1 job)
    Hi there, Struggling with customer inquiries, CRM updates, administrative overload, or calendar chaos? I'm here to simplify your workflow and help your business grow. I’m an experienced Executive Assistant, Personal Assistant, Virtual Assistant, CRM Administrator, and Customer Support Specialist, dedicated to helping businesses stay organized, deliver outstanding customer experiences, and operate efficiently. 🚀 How I Can Support You: Administrative Management: Calendar, email, scheduling, and task coordination. Customer Support: Responsive service through email, chat, and phone. CRM Administration: Customizing, maintaining, and automating Salesforce, HubSpot, and Zoho. Sales Support: Managing pipelines, client follow-ups, and CRM data entry. Project Coordination: Overseeing tasks and timelines to meet project goals. Travel Planning: Organizing travel, meetings, and event logistics. Document & Presentation Preparation: Creating polished documents and engaging presentations. Social Media Support: Assisting with content scheduling and engagement. Advanced Research: Conducting detailed research using AI tools. 🛠️ Tools I Work With: CRM Platforms: Salesforce, HubSpot, Zoho, Zendesk, Freshdesk Project Management: Asana, Trello, ClickUp, Monday.com Scheduling Tools: Google Calendar, Calendly, Setmore, Acuity Communication Tools: Slack, Zoom, Microsoft Teams File Management: Google Drive, Dropbox Document & Design Tools: Canva, MS Word, PowerPoint, Ms Excel, Google Sheets, Google Docs, Google Slides Social Media Management: LinkedIn, Facebook, Hootsuite AI & Research Tools: ChatGPT, Gemini, Perplexity 🌟 Why Work With Me? Organized, proactive, and highly efficient Quick to adapt to new tools and workflows Committed to delivering high-quality results Focused on helping you meet your business goals 📩 Ready to free up your time and scale your operations? Click "Invite to Job" or "Hire me now" — I’m excited to work with you! Best, Anderline
    Featured Skill Phone Support
    Calendar Management
    Project Management
    Order Tracking
    Customer Satisfaction
    English
    Online Chat Support
    Google Workspace
    Email Communication
    Communications
    Data Entry
    CRM Software
    Customer Support
    Administrative Support
    Virtual Assistance
  • $6 hourly
    • 4.0/5
    • (3 jobs)
    SHORT TERM RENTAL VIRTUAL ASSISTANT with CUSTOMER SUPPORT experience, within 5 minutes response time. I assist Airbnb hosts,vacation rental management companies and real estate companies with daily operational tasks. As a hands-on guest communication specialist and property manager, I have managed large portfolio of STR and succeeded while at it. Over 3 years of experience managing hundreds of vacation rentals for some highest ranked rental companies with Airbnb, VRBO & Booking.com rentals in several cities like Ocean City Maryland, Fort Myers Florida, Bacliff Texas, UK and the Carribbean. I have managed rental plots in RV resorts, residential properties and also help STR investors find arbitrage properties . Short Term Rental Management ✅ Can set up and Optimize your listings from scratch and connect them to your property management software ✅ Email, Phone, Chat Support ✅ Provide excellent customer service and Problem solving. ✅ Expert in Airbnb, VRBO, Booking.com, and Expedia ✅ Can handle and win damage claims (Waivo/Airbnb) ✅ Scout for STR approved properties with high revenue projections and no HOA restrictions ✅ General Virtual Assistant for your vacation rental needs. ✅ Available to work in any time zone , full time or part time ✅ Guest experience management Real Estate Virtual Assistant ➤ Screen and approve potential tenants, including background and credit checks. ➤Prepare and manage lease agreements and renewals. ➤ Handle tenant communications, addressing inquiries, complaints, and maintenance requests. ➤ Schedule and oversee property maintenance and repairs. ➤ Conduct routine property inspections to ensure standards are met. Collect rent, deposits, and other fees from tenants. ➤ Ensure timely payment of property-related bills (utilities, taxes, HOA fees, etc.). ➤ Use property management software for efficient operations and record-keeping. Case Management: ➤Outstanding customer service ➤Resolve guest/ Tenant-related issues ➤Guide users on platform usage and terms Technology Expertise:💻🛠 Proficient in Airbnb, Zillow, Buildium , AppFolio, VRBO, Booking .com, OwnerRez, Pricelabs, Hospitable, Breezeway, Smobuu, Guesty, Rank breeze, Waivo, QuickBooks Online, Google Here's how I can add value to your team: Property Management: ➤Provide exceptional guest and Tenant communication and customer service ➤Manage Channel manager/PMS ➤Coordinate check-in and check-out and manage reviews ➤Effectively manage calendar and pricing ➤Coordinate maintenance tasks and schedule contractors ➤Schedule cleaners for turnovers and source new cleaners ➤Set up and integrate listings across multiple platforms ➤Implement automated messaging systems with the right trigger ➤Ensure that guests sign rental agreement and liability waivers for homes with pool/hot tub or fishing pier ➤Collect security deposits and handle damage claim disputes ➤ Streamline operations in general Workspace, AirDNA, , Turno, Excel, Canva, Trello, Slack , Monday.com, T, Hotpads, and Hostaway. Let's get started! Kindly send me a direct message here on Upwork, We can have a Zoom or Google meet call or Simply Click the "Invite to Job" button or Hire me now and let's smash your goals together.
    Featured Skill Phone Support
    Problem Solving
    Hospitality & Tourism
    Administrative Support
    Hospitality
    Market Research
    Customer Support
    Virtual Assistance
    Lead Generation
    Data Entry
    Social Media Management
    Email Communication
    Customer Service
    Online Chat Support
    Property Management
  • $6 hourly
    • 5.0/5
    • (2 jobs)
    I am a versatile and detail-oriented professional with hands-on experience in customer service, virtual assistance, executive support, and sales. I take pride in helping businesses operate more efficiently, build meaningful customer relationships, and achieve their goals. My priority is ensuring my clients feel supported and valued by addressing inquiries, resolving issues, and fostering positive, productive interactions. I believe that clear communication, thoughtful problem-solving, and a proactive approach are key to delivering exceptional results. By anticipating needs, offering practical solutions, and leveraging technology effectively, I strive to create lasting value and make a meaningful impact in every role I take on. What I Offer: Exceptional Customer Support: (Email, Chat, Phone) – Prompt, professional responses via email, chat, and phone, always prioritizing satisfaction.. Data Entry & Research: Accurate data management and in-depth research to support decision-making. Travel Research & Planning: Organized itineraries and seamless travel planning. MS Office Suite & Google Workspace Proficiency: Expertise in tools for seamless operations. Project & Task Management: Proactive management to keep projects on track. Lead Generation: Identifying and connecting with potential clients Appointment Booking & Calendar Management: Timely scheduling and coordination to optimize efficiency. Personal Tasks & Property Management: Assistance with property management and other personal tasks. Tools I Use: ✔CRM/Customer Support: Zendesk, Freshdesk, Convoso. ✔ HubSpot CRM. ✔Scheduling: Google Workspace, Calendly. ✔Task Management: Asana, Monday.com, Trello. ✔ Communication: Slack, Zoom. Why Choose Me? I am passionate about helping businesses thrive through my proactive approach and attention to detail. I adapt quickly to new challenges and deliver solutions tailored to your specific needs. Whether you’re looking for ongoing support or assistance with a specific project, I’m here to help you succeed. Ready to elevate your business and simplify your workload? Let’s connect! Send me a message, click "Invite to Job," or "Hire Me Now" to get started. Together, we can achieve a more balanced and stress-free work life.
    Featured Skill Phone Support
    Product Knowledge
    Customer Satisfaction
    Customer Support Plugin
    Communication Skills
    Active Listening
    Administrative Support
    Virtual Assistance
    Appointment Scheduling
    Customer Service
    CRM Software
    Customer Support
    Online Chat Support
    Email Support
    Call Center Management
  • $5 hourly
    • 5.0/5
    • (2 jobs)
    Your Reliable & Results-Driven Virtual Assistant Need someone you can trust to handle your administrative and project management tasks? I’m not just a VA, I’m your productivity partner. I help businesses stay organized, manage tasks efficiently, and focus on growth while ensuring seamless day-to-day operations. My Expertise: Virtual Assistance & Administrative Support Project & Task Management Calendar & Email Management File & Document Organization Research & Data Entry Lead Generation & CRM Management Customer Support (Email, Chat & Phone) Invoice & Receipt Management Here's what I bring to the table: 💥 Over 3 Years of Expertise: I've honed my skills in various areas, ensuring I can hit the ground running and handle anything you throw my way. 💥Flawless written and verbal communication for smooth collaboration and clear client understanding. ️💥 I prioritise ruthlessly, organise meticulously, and meet deadlines consistently. Say goodbye to missed opportunities and hello to productivity! 💥Adaptability is My Superpower: Different needs, different time zones? No problem! I adjust seamlessly to your unique workflow. 💥My precise and accurate attention to detail ensures every task is completed flawlessly, from documents to data entry. Virtual Assistance: ✅Data entry ✅PDF Conversion and Editing ✅Research ✅Lead Generation ✅Customer Support ✅Project/Task Management- Trello, Asana, Notion, Clickup, Monday.com, Airtable, Active Campaign ✅Spreadsheet Maintenance and Database Management ✅Excellent English Communication Skills ✅MS Office Suite (Ms Word, Ms Excel, PowerPoint, Outlook) ✅Google Workspace (Google Doc, Sheets, Slide, Form, Contact, Voice, Drive) ✅Track and Respond to messages on Google Voice, Contact ✅Create invoices and receipts ✅ Mailchimp ✅ Canva (for image or document editing) ✅ ChatGPT (for content idea creation) ✅Midjourney (for AI image generation) ✅ Capcut/Inshot (for video creation and edit) ✅ Pixelcut (for image upscaling and background removal) ✅ ElevenLabs (for AI voiceover) ✅ Webflow (CMS/Data management). Availability: Long-term contracts Short-term projects Hourly & fixed-price contracts I’d love to support you in achieving your business goals while making your daily operations. I generally thrive in the virtual realm, turning chaos into seamless operations. do the same as above with this profile.
    Featured Skill Phone Support
    Communications
    Email Management
    Online Chat Support
    Social Media Management
    Email Communication
    Technical Support
    Customer Service
    Customer Satisfaction
    Administrative Support
    Lead Generation
    IT Support
    Customer Support
    Email Support
    Virtual Assistance
  • $5 hourly
    • 0.0/5
    • (0 jobs)
    Tired of juggling admin tasks and losing precious time? Let a results-driven Virtual Assistant take it off your plate—so you can focus on growth! I help busy entrepreneurs, startups, and small businesses streamline operations, scale faster, and wow their customers. With expert skills in Customer Support, Technical Support, CRM Management, and Lead Generation, I deliver solutions that move the needle. As a highly skilled and detail-oriented Virtual Assistant, I offer end-to-end support in: ✅ Customer Service & Support – Delivering prompt, empathetic, and solution-focused responses to increase satisfaction and build loyalty. ✅ Technical Support – Diagnosing and resolving issues efficiently, reducing downtime and ensuring seamless user experiences. ✅ Lead Generation – Researching, qualifying, and nurturing leads to keep your pipeline full and your sales team focused on closing. ✅ CRM Management – Streamlining data and processes using Salesforce, HubSpot, Zoho, Freshdesk, and other top CRM platforms. ✅ Project Coordination – Keeping initiatives with tools like Trello, Monday.com, and ClickUp. Why Choose Me? ⭐ Versatile & Reliable – Adaptable to your unique business needs. ⭐ Detail-Oriented – No task is too small to be done with excellence. ⭐ Strong Communicator – Clear, consistent, and proactive in keeping you informed. ⭐ Results-Focused – I don’t just complete tasks—I drive outcomes. Tools I Work With: 🛠 CRM: Salesforce, HubSpot, Freshdesk, Intercom, Zendesk, Zoho CRM 🧩 Workflow & PM: Trello, Monday.com, ClickUp, Zapier 📅 Scheduling: Calendly, Picktime, Google Calendar 💻 Remote Desktop: TeamViewer, LogMeIn, AnyDesk Whether you need a virtual assistant for ongoing admin support, a lead generation expert to grow your sales, or a tech-savvy pro to optimize your CRM and customer service, I’m here to help. 📬 Let’s connect! Send me a message or invite to discuss how I can help you save time, reduce stress, and grow your business.
    Featured Skill Phone Support
    Customer Service
    Problem Resolution
    Problem Solving
    Email Communication
    Providing Information to Callers
    Customer Relationship Management
    Live Chat Software
    Product Knowledge
    Troubleshooting
    Order Tracking
    Customer Onboarding
    Customer Retention
    Customer Satisfaction
  • $15 hourly
    • 0.0/5
    • (0 jobs)
    HI! I'm highly organised and detail-oriented Virtual Assistant with proven experience supporting busy professionals and businesses. I specialise in day-to-day operations through effective email management,customer service, and appointment settings and scheduling_helping you stay focused on what matters most. With a background in customer support and administrative tasks, i bring a calm,solution-oriented approach to every project. Whether you are overwhelmed with your inbox, need someone to handle client communications, or require a reliable hand for scheduling and calendar management, i'm here to help. Here's What I Can Do For You: - Handle customer inquiries with professionalism and empathy - Provide reliable virtual support for administrative tasks - Set, confirm, and manage appointments with precision - Manage and organise emails for maximum productivity - Editing and proofreading I'm committed to delivering timely,accurate,and confidential service. Let’s work together to simplify your workload and boost your efficiency. Ready to get started? send me a message , i'd love to learn more about your needs! kind regards Elizabeth.
    Featured Skill Phone Support
    Editing & Proofreading
    Calendar Management
    Comedy Writing
    Email Support
    Editorial Design
    Personal Administration
    Executive Support
    Appointment Setting
    Appointment Scheduling
    Customer Service
    Customer Care
    Email Management
    Virtual Assistance
  • $7 hourly
    • 0.0/5
    • (0 jobs)
    Results-driven Customer Service Representative, Online Chat Support Specialist, and Client Onboarding Expert offering exceptional Email Support, Multi-channel Support, and Conflict Resolution skills to enhance customer satisfaction and loyalty. With 5 years of experience in customer-facing roles, I deliver: 🔷Personalized support via phone, email, live chat, and social media 🔷Seamless client onboarding and success management 🔷Efficient conflict resolution and escalation management 🔷Data-driven insights for process optimization Key Strengths: 🔷Empathetic communication style 🔷Quick issue resolution and troubleshooting 🔷Proactive problem-solving and suggestion implementation 🔷Excellent documentation and record-keeping 🔷Adaptable to various software and tools Tools and Software: - Zendesk, Freshdesk, HelpScout - LiveChat, Intercom, Slack - Google Suite, Microsoft Office - CRM software (Salesforce, HubSpot) What Sets Me Apart: Certified Customer Service Professional (CCSP) Consistent 95%+ customer satisfaction ratings Proven track record of reducing support tickets by 30% Continuous learning and industry trend awareness Hire me today and discover the power of exceptional customer support. Start by sending me an invitation to your Project.
    Featured Skill Phone Support
    Virtual Assistance
    Administrative Support
    Customer Onboarding
    Shift Scheduling
    Problem Resolution
    Communication Etiquette
    Email Communication
    Email Support
    Product Knowledge
    Online Chat Support
    Customer Satisfaction
    Customer Support
    Complaint Management
    Customer Service
  • $5 hourly
    • 0.0/5
    • (1 job)
    In real estate, I help agents and brokers manage their listings, organize CRM systems, generate leads, and handle administrative tasks that allow them to focus on closing deals. I have experience with MLS, property research, transaction coordination, and more. In customer support, I provide top-notch service through email, live chat, and phone support. I’m great at solving problems and ensuring clients have a positive experience, which helps businesses retain customers and improve satisfaction. When it comes to IT, I’m your go-to for troubleshooting, system administration, and providing seamless tech support. I can handle everything from basic software issues to complex network troubleshooting, always ensuring smooth operations for your team. What makes me different is my ability to communicate clearly and manage a diverse range of tasks. I’m detail-oriented, reliable, and flexible, and I pride myself on delivering results efficiently. I’d love to start with a small task so you can see the quality of my work firsthand. Let’s get started!
    Featured Skill Phone Support
    Microsoft Office
    Google Workspace Administration
    Troubleshooting
    Technical Support
    Online Chat Support
    Email Communication
    Customer Service
    Research & Strategy
    Data Entry
    CRM Software
    Appointment Scheduling
    Lead Generation
    Real Estate
    Virtual Assistance
  • $15 hourly
    • 0.0/5
    • (0 jobs)
    I respond immediately If you’re looking for a smart, extremely dependable and intelligent talent, Monsurat is the choice to make. With 5+ years of experience in Customer Success, Customer Service, and Customer Experience, I’ve helped businesses like yours achieve a 40% increase in customer satisfaction, boost customer retention rates by 25%, and reduce customer churn by up to 20%. I specialize in building strong, long-term customer relationships that foster brand loyalty and customer advocacy. Whether it’s resolving complex issues as a Customer Service Representative or developing impactful Customer Success strategies, I make sure your customers always feel valued, heard, and supported. Here’s how I can help your business: Customer Success: Designing strategies that ensure your clients achieve their desired outcomes, leading to better customer retention and growth. Customer Service: Offering fast, efficient solutions to customer problems, turning challenges into opportunities for building trust. Customer Experience: Crafting seamless, positive experiences that enhance customer satisfaction and drive repeat business. Effective Communication: Ensuring your customers receive timely, clear and concise information, empathetic responses that make them feel valued at every interaction. With my expertise in customer support, retention strategies, and client satisfaction, I am committed to helping you provide an exceptional experience at every touchpoint. Ready to boost your customer retention and satisfaction? Let’s talk about how I can bring value to your business and help you build lasting customer relationships. Contact me today to get started! Better still hire me immediately! Let me bring in my 5+ years magic expertise to your business!
    Featured Skill Phone Support
    Zendesk
    Microsoft Excel
    Online Chat Support
    Email Communication
    ChatGPT
    Customer Service
    Time Management
    Customer Satisfaction
    Administrative Support
    Google Workspace
    Customer Support
    Phone Communication
  • $8 hourly
    • 0.0/5
    • (0 jobs)
    Tired of losing loyal customers due to delayed or robotic support? I help e-commerce brands turn their support into a revenue-saving machine. I’m Adejoke Akeem, a results-driven E-commerce Customer Support Specialist with 3+ years of hands-on experience in live chat, email, and phone support. My specialty? ⚡ Reducing refund rates ⚡ Keeping customers calm (even when they’re angry) ⚡ Turning 1st-time buyers into brand advocates Here’s how I do it: ✅ Resolved 500+ customer issues using Zendesk, Gorgias & Tawk.to ✅ Cut ticket backlog by 35% using smart prioritization ✅ Maintained 90%+ CSAT even during high-volume periods ✅ Supported brands using Shopify, WooCommerce, and Zoho CRM What makes me different? I bring structure to chaos. I don’t just answer tickets. I create scalable support systems that protect your reputation and grow your bottom line. Let’s work together to turn your customer support into your competitive edge.
    Featured Skill Phone Support
    Shopify
    Customer Retention
    Online Chat Support
    Order Tracking
    Order Processing
    Email Support
    Live Chat Software
    HubSpot
    Zendesk
    Customer Support
    Data Entry
    Administrative Support
    CRM Software
    Calendar Management
  • $5 hourly
    • 0.0/5
    • (0 jobs)
    OBJECTIVE I am a dynamic Business Administrative graduate with a focus on driving professionalism and teamwork. I aim to leverage my critical thinking and problem-solving skills to contribute to organizational success. Experienced in reception and customer service, I adapt quickly to new information, excel in fast-paced environments, and work efficiently both independently and collaboratively. I am seeking a position to fully utilize my skills and experiences to add value and achieve the organization's goals, while fostering my professional growth. I bring administrative acumen, attention to detail, and a motivated drive to a forward-thinking company.
    Featured Skill Phone Support
    Problem Solving
    Leadership Skills
    Communication Skills
    Email Support
    Email Communication
    English
    Customer Support
    Microsoft PowerPoint
    Microsoft Excel
    Data Entry
    Phone Communication
    Customer Service
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