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Hire the best Phone Support Agents in Onitsha, NG

Check out Phone Support Agents in Onitsha, NG with the skills you need for your next job.
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Clients rate Phone Support Agents
Rating is 4.7 out of 5.
4.7/5
based on 114 client reviews
  • $8 hourly
    • 5.0/5
    • (7 jobs)
    𝑳𝒆𝒕 𝒎𝒆 𝒕𝒖𝒓𝒏 𝒚𝒐𝒖𝒓 𝑻𝑶-𝑫𝑶 𝑳𝑰𝑺𝑻 𝒊𝒏𝒕𝒐 𝑫𝑶𝑵𝑬 Hello! I'm Sandra, and I have several years of experience in Virtual Assistant, Customer Support, Email Marketing Automation, and Workflow Setup. I am committed to providing digital support as an admin assistant/virtual assistant, Email marketing automation and workflow specialist, client onboarding manager, and customer relations management, to businesses on e-commerce, coaches, fintech, e-magazines, marketing agencies, and software companies. I have done my best to provide quality service to my clients. What sets me apart is my dedication to understanding the core of your business and adapting my support to fit your specific needs all while ensuring seamless communication and full ownership of the tasks I handle. I am someone who knows how to get stuff done so you will not see any need to micromanage me because I will be on top of every situation. I approach each task with enthusiasm and a can-do attitude. I am an excellent communicator, pay adequate attention to detail, have exceptional organizational, and interpersonal skills, ability to work with minimal supervision, am a great multitasker, and a people person, and thrive very well in a fast-paced environment. 𝗟𝗜𝗦𝗧 𝗢𝗙 𝗧𝗛𝗜𝗡𝗚𝗦 𝗜 𝗖𝗔𝗡 𝗛𝗘𝗟𝗣 𝗬𝗢𝗨 𝗪𝗜𝗧𝗛: 📌Virtual assistant and Admin support for you and your team 📌Email Automation and Workflow Setup 📌Email deliverability and Spam prevention 📌Newsletter or email management [CRM] 📌Customer support via phone calls, chats, and emails. 📌CRM Management 📌Email List cleanup 📌B2B and B2C Outreach 📌Analytics [A|B Testing, Measuring Open rates] 📌List Segmentation, Tagging and Triggers 📌Lead Magnet 📌Lead Generation 📌Calendar management and Appointment scheduling (Google Calendar, Outlook, and Calendly) 📌Email management, professional e-mail responses and follow-ups (Gmail, Outlook) 📌Preparing meeting agenda and taking comprehensive minutes. 📌Preparing Slide presentations, forms, documents, and spreadsheets. 📌Online research, lead generation, and data entry. 📌Project management (Asana, Trello, Notion, Hub spot, Monday.com, Jira) 📌File management (Google Drive, One Drive, Dropbox, Box) 📌LinkedIn Outreach 𝗣𝗥𝗢𝗙𝗜𝗖𝗜𝗘𝗡𝗖𝗬 𝗪𝗜𝗧𝗛: 📍Customer Support Platforms: Zendesk, Discord, Intercom, and other CRM tools. 📍Klaviyo 📍Customer.io 📍Flodesk 📍Apollo.io 📍Mailchimp 📍Communication & Collaboration Tools: Google Workspace, Slack, Microsoft Teams, etc. 📍Generative AI (Claude AI, DeepSearch, Gemini, ChatGPT, etc) 📍Project Management Tools: Trello, Asana, and Click Up. 📍Scheduling Software: Calendly, Google Calendar, and Outlook. Why we should work together? ✔️ Job satisfaction confirmed. ✔️ Able to work full-time. ✔️ 100% accurate and fast turnaround ✔️ Work dedication and commitment. ✔️ High-quality delivery. 𝗟𝗘𝗧'𝗦 𝗖𝗢𝗟𝗟𝗔𝗕𝗢𝗥𝗔𝗧𝗘! Drop an invite and I would be happy to jump on a short discovery call with you to discuss how I can be of assistance. I look forward to being your next Virtual ally. ~Sandra
    Featured Skill Phone Support
    EMR Data Entry
    Nursing Management
    Medical Records
    Answered Ticket
    Email Marketing
    Online Chat Support
    Ecommerce Order Fulfillment
    Customer Service
    Customer Support
    Email Communication
    Administrative Support
    Executive Support
    Virtual Assistance
  • $15 hourly
    • 5.0/5
    • (1 job)
    Is email taking up your time, I help busy professional streamline their digital workspace to help them focus on what matters the most I excel at organizing projects, handling multiple tasks simultaneously, and delivering results that exceed expectations. My clients appreciate my proactive problem-solving approach, attention to detail, and effective communication skills. I consistently anticipate needs and streamline processes to help my clients focus on their core business activities. What makes me stand out is my dedication to going above and beyond. I’m not just here to complete tasks but to add real value by improving productivity and ensuring smooth operations. If you're seeking a reliable virtual assistant to manage your administrative tasks and enhance your productivity, let's connect. I'm ready to leverage my skills to help you achieve your business goals. What I can offer... Executive Assistance Project Management Bookkeeping Virtual Support When you work with me, you can expect: High-quality work Clear and prompt communication Flexibility and adaptability Strong attention to detail Timely delivery A commitment to learning and improvement 𝗠𝘆 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲 𝗘𝘅𝗲𝗰𝘂𝘁𝗶𝘃𝗲 𝗔𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝗰𝗲 Calendar management and scheduling Email management and correspondence Travel planning and coordination Data entry and document management Special projects and initiatives 𝗩𝗶𝗿𝘁𝘂𝗮𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 Virtual administrative assistance Customer service and support Data entry and management Research and analysis Social media management 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 Project planning and coordination Task management and delegation Risk management and mitigation Schedule and budget management Quality assurance and control click the link below and see my work
    Featured Skill Phone Support
    Email
    Email & Newsletter
    Email Management
    Email Outreach
    Administrative Support
    AI Content Creation
    Automation
    Topic Research
    Project Management
    Virtual Assistance
    Email Support
    Calendar Management
  • $12 hourly
    • 5.0/5
    • (5 jobs)
    “I wholeheartedly recommend Kaosisochukwu Veronica Ogbule for her exceptional work ethic and dedication to her craft. She consistently goes above and beyond to deliver outstanding results. I approached her on Linkedin with a problem and she blew me away. She is a true team player, always willing to lend a helping hand and collaborate effectively with others. Her positive attitude and strong communication skills make her a pleasure to work with. I have been consistently impressed by her ability to problem-solve and think outside the box. She approaches challenges with creativity and resourcefulness, finding innovative solutions that drive success. Her professionalism, expertise, and commitment to excellence make her an asset to any organization. I am confident that she will continue to thrive and make significant contributions in her future endeavors.~ Nontsikelelo (Team Lead) 📌 Executive Administrative Support 📌 Calendar Management 📌 Email Handling 📌 Document Management 📌 CRM Administration 📌 Project Coordination 📌 Social Media Management 📌 Travel plans and Itineraries 📌 File Management Hello, I’m Kosy (Kaosisochukwu) a versatile Virtual Executive Assistant with over 6 years of experience in managing a wide range of administrative tasks. My expertise extends beyond day-to-day operations to include project management, client communication, and process optimization. I’m committed to supporting your business needs, whether it's coordinating projects, managing correspondence, or streamlining administrative workflows. My Diverse Skill Set Includes: 📌 Executive Administrative Support: Expertise in managing various administrative functions to keep your business on track. 📌 Calendar Management: Expert in organizing schedules for maximum efficiency and timely task completion. 📌 Email and Correspondence Handling: Ensuring prompt, professional responses to maintain effective communication. 📌 Document Preparation and Management: Skilled in organizing and managing documents for easy access and workflow efficiency. 📌 CRM & Tools Proficiency: Experienced with tools like Salesforce, HubSpot, Google Workspace, and more, to enhance productivity. 📌 Project Coordination: Coordinating projects to ensure they are completed on time and within budget. I am extremely proficient in the use of lots of softwares and applications like Apollo.io, Snovio, LinkedIn Sales navigator, Getprospect, for Lead generation. Google workspace, Microsoft office suite for administrative tasks, Calendly for appointment setting, MailChimp for email marketing, Asana, Monday.com, Trello, Clickup for project management, Canva for graphics designs, ChatGPT and other AI tools inclusive. Ready to streamline your administrative processes and boost your business efficiency? Drop an invite, let’s hop on a discovery call. Best, Kosy.
    Featured Skill Phone Support
    Lead Generation
    Sales & Marketing
    Email Outreach
    Project Management
    Office Administration
    Scheduling
    Management Skills
    Customer Support
    Email Support
    Travel Itinerary
    File Management
    Administrative Support
    Data Entry
    Google Workspace
  • $12 hourly
    • 4.8/5
    • (7 jobs)
    Are you tired of marketing campaigns that fall flat? Great marketing is useless if it doesn't reach the right people. Identifying your ideal customer, analyzing your competition, and crafting a winning marketing strategy can be overwhelming when you're also trying to run your business. Let me take the lead generation burden off your shoulders. Why should you work with me? Laser-Focused Targeting: I'll pinpoint your ideal customer demographics, ensuring your message reaches the people most likely to convert. Competitive Edge: I'll conduct thorough market research to analyze your competitors and identify opportunities for differentiation. Strategic Marketing Roadmap: I'll develop a comprehensive marketing strategy, including compelling lead magnets, to attract and engage your target audience. My Lead Generation Expertise: B2B Lead Generation: Expert in Contact List Building, Email List Building, and Lead Qualification LinkedIn Sales Navigator: Proficient in leveraging LinkedIn for targeted outreach and lead generation. Social Media Sales Funnels: Skilled in creating and optimizing social media funnels to drive leads and conversions. Data Management & Organization: Expert in Data Entry, Data Cleaning, and CRM Management. Software Proficiency: Google Workspace, Microsoft Office Suite (Advanced Excel Skills), Apollo.io, [mention other relevant tools]. I'm passionate about helping businesses like yours thrive. My goal is to generate high-quality leads that translate into increased traffic and skyrocketing revenue. Ready to supercharge your lead generation? Let's talk! Schedule an interview today
    Featured Skill Phone Support
    Customer Analysis
    Customer Onboarding
    Customer Support
    Email Support
    Communication Skills
    Customer Retention Strategy
    Customer Satisfaction
    Customer Service
  • $10 hourly
    • 1.0/5
    • (1 job)
    Are you grappling with customer service challenges that hinder your business's growth and reputation? Issues like inadequate support, complex processes, or feeling undervalued can lead to customer dissatisfaction and lost revenue. As a dedicated customer service professional, I understand these pain points and am committed to transforming them into opportunities for excellence.​ Here's how I can help: Empathetic Communication: I prioritize understanding and addressing customer concerns, ensuring they feel valued and heard.​ Efficient Support Systems: By streamlining processes and utilizing CRM tools like Zendesk, Salesforce, and Discord, I enhance response times and resolution rates.​ Proactive Problem-Solving: Anticipating issues before they escalate helps in maintaining customer trust and loyalty.​ With years of experience in client relations and administrative support, I am equipped to help businesses build strong relationships with their customers. I am currently open to part-time or full-time remote opportunities where I can apply my expertise to help your business thrive.​ Let's collaborate to elevate your customer service experience and turn challenges into success stories. .
    Featured Skill Phone Support
    Active Listening
    Problem Solving
    Public Relations
    Order Tracking
    Order Processing
    Customer Retention
    Customer Relationship Management
    CRM Software
    Cold Calling
    Email Automation
    Email Marketing
    Telemarketing
  • $8 hourly
    • 0.0/5
    • (0 jobs)
    As an Administrative Virtual Assistant, I excel in delivering top-notch customer service, providing exceptional customer support, data entry, appointment scheduling, email management, offering technical support, and demonstrating strong sales leadership. Proficient in CRM tools such as Clickup, HubSpot, and Zoho CRM etc, I streamline processes and enhance customer relationships. Additionally, my expertise extends to project management tools like Asana, Zapier and Trello etc, ensuring seamless coordination and efficient task execution. With a commitment to excellence and a proactive approach, I am dedicated to driving success and exceeding expectations in every role.
    Featured Skill Phone Support
    Lead Generation
    Customer Relationship Management
    Customer Onboarding
    Active Listening
    Customer Retention
    Problem Solving
    Customer Satisfaction
    Live Chat Software
    Online Chat Support
    Email Support
    Virtual Assistance
    Appointment Setting
    Cold Calling
    Sales & Marketing
  • $5 hourly
    • 0.0/5
    • (0 jobs)
    🧡Available 24/7 | Fast Response Time. I understand how frustrating it can be when customer support feels like a burden instead of a strength. Delayed responses, repetitive complaints, and frustrated customers who feel ignored, it doesn’t just damage your reputation, it slows your growth. That’s where I come in. 🤝Hi, I am Osigwe Lynda Chioma, with over 2 years of hands-on experience in Customer Support and as a Virtual Assistant, I specialize in turning chaotic support systems into streamlined, customer-first experiences that build trust and drive loyalty. Whether it’s through Email, Live Chat, or Phone, I deliver responses that are fast, empathetic, and solution-focused. ✅ Angry customer? I know how to de-escalate and restore trust. ✅ Repetitive issues? I flag patterns and help fix the root cause. ✅ Slow systems? I’ll help organize your ticketing workflow to reduce response times. ✅ Lack of insight? I gather feedback and turn it into actionable improvement strategies. 🔧 Here’s What I Can Do for You: ✅ Multi-Channel Customer Support (Email, Chat, Phone & Social Media) ✅ Order Tracking, Refund & Exchange Handling ✅ Complaint Resolution & Customer Satisfaction Follow-ups ✅ CRM & Help Desk Ticket Management (Zendesk, Zoho, HubSpot, Gorgias, etc.) ✅ Knowledge Base Articles & Help Center Documentation ✅ Customer Feedback Analysis for Process & Product Improvement ✅ Virtual Assistant Tasks (Calendar, Inbox, Task Management) 🛠 Tools & Platforms I Work With Daily: CRMs & Help Desks: Zendesk, Freshdesk, Zoho, Intercom, Gorgias, HubSpot Productivity: Google Workspace, Microsoft Office, ClickUp, Trello, Notion, Monday.com, Asana Communication: Zoom, Slack, Skype, Google Meet, WhatsApp, Messenger 🎯 Why Clients Love Working With Me: 1️⃣Empathetic Communicator: I make customers feel truly heard, valued and taken care of. 2️⃣Problem Solver: I don’t just answer, I resolve and prevent recurring issues. 3️⃣ Reliable & Responsive: I respond within 30 minutes, always on time. 4️⃣Tech-Savvy & Quick Learner: New tools? No problem. I adapt fast. 5️⃣Flexible Availability: I work across time zones and around your business hours. 6️⃣Customer Loyalty Mindset: I treat every customer like they matter—because they do. Whether you're scaling your business, managing high ticket volumes, or just need someone dependable to take care of your customers - I'm ready to step in and make a difference. Let’s chat about your support goals, send me a message or invite, and I’ll respond quickly! Your customers deserve the best. Let’s make sure they feel it, every time.
    Featured Skill Phone Support
    Email Communication
    Online Chat Support
    Multitasking
    Customer Support
    Data Entry
    Customer Retention
    Administrative Support
    Customer Satisfaction
    Resolves Conflict
    Email Support
    CRM Software
    Google Workspace
    Problem Solving
    Customer Service
  • $5 hourly
    • 0.0/5
    • (0 jobs)
    Hi there! Are you looking for an Executive Virtual Assistant who can help you stay organized, save time, and deliver excellent customer support? You are in the right place! with my 2 years of experience in providing top-notch administrative customer and exceptional customer service, i am here to help manage your workload efficiently . My Expertise: Virtual assistance: scheduling, email management. Customer support: ticket management, issue resolution and support. Software proficiency: Fresh desk, Zendesk, Zoho desk, Google Drive, Microsoft office and more. What you can expect: Strong communication skills both written and verbal. Efficient task management and timely delivery. Exceptional customer service and support. Flexibility and adaptability to meet your unique needs. I am here to help you both part-time , long-term or project based support. let's connect! I' d love to learn more about your business needs and possible ways to assist you.
    Featured Skill Phone Support
    Customer Service
    Providing Information to Callers
    Problem Resolution
    Problem Solving
    Email Communication
    Customer Relationship Management
    Live Chat Software
    Product Knowledge
    Troubleshooting
    Order Tracking
    Customer Satisfaction
    Customer Onboarding
    Customer Retention
  • $10 hourly
    • 0.0/5
    • (0 jobs)
    As a highly skilled Virtual Assistant, Customer Support Specialist, and Telemarketing Expert, I provide a range of administrative and customer-focused services designed to help businesses stay organized and thrive. With extensive experience in admin support, data entry, lead generation, and email management, I am committed to delivering high-quality, efficient solutions. I also specialize in email campaigns, appointment scheduling, and calendar management, ensuring that every aspect of your business runs smoothly. Additionally, I have a proven track record in cold calling and lead qualification, helping you increase conversions and generate high-quality leads. My Expertise Includes: ✅ Admin Support: Efficient handling of day-to-day administrative tasks to ensure smooth operations. ✅ Data Entry: Accurate and timely data entry to keep your records up-to-date. ✅ Lead Generation: Identifying and reaching out to potential clients through targeted strategies. ✅ Email Management & Campaigns: Managing inboxes and crafting compelling email campaigns that engage customers. ✅ Appointment Scheduling & Calendar Management: Organizing appointments, meetings, and events to optimize time management. ✅ Cold Calling: Conducting calls to generate leads, set appointments, and drive sales. Tools I Work With: 📅 Google Calendar, Outlook, Calendly (for scheduling and calendar management) 🖥️ Microsoft Office Suite, Google Suite (for administrative support and data management) 📊 HubSpot, Salesforce, Apollo.io (for CRM and lead generation) 🗂️ Trello, Asana, Monday.com (for task and project management) 📧 Mailchimp, Constant Contact (for email campaigns 💬 Slack, Zoom, Microsoft Teams (for communication and collaboration) Why Work With Me? I offer personalized services tailored to meet your specific business needs. With a focus on detail and efficiency, I work diligently to help businesses operate more effectively. Dedicated to building long-term partnerships, I ensure high-quality service that supports growth and success. Let’s collaborate to streamline your processes, improve customer satisfaction, and drive business success!
    Featured Skill Phone Support
    Administrative Support
    Email Campaign
    Data Entry
    Online Chat Support
    Cold Calling
    Telemarketing
    Email Management
    Lead Generation
    Management Skills
    Communication Etiquette
    Data Collection
    Problem Solving
    Phone Communication
    Customer Service
  • $5 hourly
    • 0.0/5
    • (0 jobs)
    Ready to Fill Your Pipeline with High-Converting Leads & Run Campaigns That Drive Results? Let Me Handle That While You Focus on Growth. Hi, I'm Ezekiel, your go-to Lead Generation and Email Marketing Specialist, with a strong background as a Virtual Assistant, Customer Support and Project Manager. Over the last 3+ years, I’ve helped startups, business coaches, SaaS founders, and growing companies attract qualified leads, set up email campaigns, manage CRM workflows, and save hours weekly through smart systems and automation. I don’t just "do tasks", I solve problems, spot opportunities, and help you scale faster without being engulfed. Here’s what I bring to your business: Lead Generation That Converts. Using tools such as: Apollo.io, Lemlist, LeadScrape, Zillow, Yelp I find and qualify the right prospects for your niche, not just anyone with an email. Whether it’s B2B, B2C, or real estate, I tailor your lead list for maximum response. ✉️ Email Marketing and Outreach Campaigns Cold email? Nurture series? Re-engagement flows? I’ve got you covered. I use tools like Lemlist and CRMs to build and automate email campaigns that get opens, clicks, and replies. CRM Setup and Workflow Automation Platforms: HubSpot, Airtable, Trello, Notion, Zapier, ClickUp From tracking leads to setting up automations, I help you organize your pipeline and close deals faster. Virtual Executive Support (If You Need It!) Calendar/email management, project coordination, and admin support, all handled with professionalism and care. Tools: ClickUp, Asana, Trello, Slack, Google Workspace, Microsoft Office What Sets Me Apart? ✅ Strategic & Proactive: I don’t wait to be told what to do; I anticipate your needs and bring solutions. ✅ Detail-Oriented & Efficient: I combine speed with precision so nothing slips through the cracks. ✅ Clear Communication: You’ll always know the status of a task or campaign. ✅ Fast Learner & Tech-Savvy: I adapt quickly to your systems and workflows. ✅ Client-Focused Mindset – I care about your business like it’s mine. Your goals = my mission. Services I Offer: B2B Lead Generation & Prospect Research Cold Email Campaign Setup & Management CRM Data Entry, Clean-Up, and Automation Executive Virtual Assistance Project & Task Management Workflow Optimization & Tool Integration Customer Support via Chat, Email, or Phone Whether you need a pipeline full of ready-to-buy leads, an email system that nurtures them, or a tech-savvy assistant to keep it all organized, I’m ready to help you win back your time and scale smarter. 📩 Let’s talk! send me a message today to discuss your business needs.
    Featured Skill Phone Support
    Lead Generation
    Project Management
    Chat & Messaging Software
    Team Management
    Time Management
    Zendesk
    Interpersonal Skills
    Communication Etiquette
    Email Support
    Technical Project Management
    Phone Communication
    Tech & IT
    Technical Support
    Customer Service
  • $5 hourly
    • 0.0/5
    • (0 jobs)
    SUMMARY I am a Results-driven Customer Service Officer with experience in managing customer interactions across various digital channels, including email, chat, and social media. Adept at leveraging technology to provide efficient and effective customer support to resolve technical issues, ensuring high levels of customer satisfaction and exceeding performance metrics. Skilled in using digital tools and CRMs to streamline workflows and enhance customer experience, collaborating to contribute to positive and dynamic digital support environment.
    Featured Skill Phone Support
    Phone Communication
    Administrative Support
    Troubleshooting
    Time Management
    Google Workspace
    Online Chat Support
    Calendar Management
    Data Entry
    Virtual Assistance
    Appointment Scheduling
    Email Management
    Technical Support
    Customer Service
  • $7 hourly
    • 0.0/5
    • (0 jobs)
    I'm a quick learner who picks up new systems and processes easily, and I’m very comfortable working independently. I’ve spent years in customer service, handling everything from phone and email support to live chat. I’ve also had the opportunity to manage teams ranging from 5 to 10 people, which taught me a lot about leadership, team support, and how to keep things running smoothly. Over the years, I’ve become familiar with several CRM tools like Zendesk, OTRS, and Helpdesk, and I’m always open to learning new platforms as needed. I also have solid experience with Microsoft Office programs—especially Word and Excel, which I’ve used daily in most of my roles. I’m comfortable with PowerPoint and Publisher too. I am here to maintain customer loyalty and tame irate customers in your organisation All in all, I bring a lot of hands-on experience, a strong work ethic, and a willingness to jump in and learn whatever’s needed to get the job done right.
    Featured Skill Phone Support
    Providing Information to Callers
    Customer Service
    Problem Solving
    Email Communication
    Problem Resolution
    Customer Relationship Management
    Live Chat Software
    Order Tracking
    Troubleshooting
    Product Knowledge
    Customer Retention
    Customer Satisfaction
    Customer Onboarding
  • $5 hourly
    • 0.0/5
    • (0 jobs)
    Balancing busy business schedule and life activities in our fast paced society can be a herculean task, requiring assistance to meet up with appointments, deadlines, and productivity. A smart, industrious, tech-savvy and versatile virtual assistant who can bring that balance to you is why you need me in your team. Equipped with the right training and skills, I readily take up new challenges and I am ready to support you, your brand and your team to achieve huge success. Here are my areas of expertise: 1. Executive and personal administrative assistance. 2. Project management and task coordination on Trello. 3. Calendar management and appointment scheduling. 4. Email handling and management. 5. Customer service and CRM (chat, email support and HubSpot) 6. Proficiency in the use of Microsoft office and Google work space. 7. Basic graphic design on canva. 8. Online research and data entry. Allow me to organize your time, work and to deal with the boring and repetitive tasks. Feel free to send me an invite, I'm looking forward to being your assistant.
    Featured Skill Phone Support
    SEO Content
    Email Management
    Microsoft Office
    Telemarketing
    Task Coordination
    Administrative Support
    Lead Generation
    Customer Support
    Communication Skills
    Appointment Scheduling
    Google Calendar
    Project Management
    Data Entry
    Virtual Assistance
  • $8 hourly
    • 0.0/5
    • (0 jobs)
    I specialize in providing exceptional customer service to ensure customer satisfaction and loyalty. With my experience working in customer service, I have honed my communication skills and have become proficient in using various customer service applications such as Freshdesk, Intercom, Zendesk, Zoho, Trello, Hubspot, LinkedIn, Facebook, and more. I believe that the quality of customer service depends not only on how we handle mistakes but also on how we resolve customer issues with care and professionalism. I am committed to providing tailored services that meet and exceed expectations and deadlines. I am confident that I would be a valuable addition to your team and help you provide exceptional customer support that your customers will rave about. Please send me any documentation related to your project, and I will study it thoroughly to become an expert in your field. I am actively seeking a long-term position with a company where I can utilize my skills and experience to make a positive impact. • Microsoft Excel • Customer Support • Interpersonal Skill • Phone Support • Email Support • Customer Service • Online Chat Support
    Featured Skill Phone Support
    Troubleshooting
    Active Listening
    Email Support
    Complaint Management
    Online Chat Support
    Customer Support
    Communication Skills
  • $6 hourly
    • 0.0/5
    • (0 jobs)
    Improving customer loyalty, thereby growing the customer base in your organization, can be diligently handled by a professional customer service representative who is empathetic and thoroughly trained to troubleshoot and resolve issues amicably. Hiring a customer service representative who cares about the well-being of your firm will be evident in how well your customers are treated. As a professional customer support specialist, my responsibilities are to maintain your brand name and reputation by providing your customers with professional assistance via email, phone, and live chat channels, growing your customer base, etc. When it comes to dealing with irate customers, a customer care representative with active listening skills, troubleshooting abilities, and empathetic listening skills can easily control them. I have gained considerable experience in customer service through successful customer relationship management techniques, such as utilizing customer relationship management tools to manage customers effectively. My experience as a customer support specialist over the last three years has entrusted me with the responsibility of providing fast troubleshooting and problem-solving services to ensure customer loyalty. I am confident that I am able to deliver the same results for you. Here are my core competencies as a customer support specialist: 1. Promptly and accurately responding to customer complaints and concerns. 2. Maintaining a close eye on market and product developments to better serve customers. 3. Calling, emailing, or using live chat to promptly and politely answer customer questions. 4. Keeping thorough records of all inquiries and complaints from customers and keeping an eye on their interactions. 5. Escalating complex or unresolved client issues to the relevant manager or division for more review and swift and efficient resolution 6. Troubleshooting and resolving problems with the company's products or services. 7. Providing customers with accurate and current product knowledge and information. My skills as a customer support specialist are as follows: ● Escalation and Resolution Management. ● Customer Relationship Management. ● Tickets Creation and Management. ● Active and Empathetic Listening. ● Telephone Etiquettes. ● Effective Phone, Live-chat, and Email Support. ● Troubleshooting. ● Answering Product Questions. ● Call Logging/Report. About Me: My goal as a customer service specialist is to ensure that my clients get a full experience of my expertise. You can start by sending me a message through Upwork if you would like to have me on your team.
    Featured Skill Phone Support
    Problem Solving
    Product Knowledge
    CRM Software
    Collaboration Tool
    Active Listening
    Customer Support
    Email
    Chat & Messaging Software
    Time Management
    Communication Skills
    Social Media Management
  • $7 hourly
    • 0.0/5
    • (0 jobs)
    I’m a customer service representative,virtual assistant and a travel consultant. I’m very good at CRM tools and project management,I’m able to adapt well to new environments and learn new processes quickly to achieve outstanding results
    Featured Skill Phone Support
    Online Chat Support
    Multitasking
    Customer Support
    Customer Satisfaction
    Troubleshooting
    Problem Solving
    Active Listening
    CRM Software
    Communication Skills
    Customer Service
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Rates charged by Phone Support Agents on Upwork can vary with a number of factors including experience, location, and market conditions. See hourly rates for in-demand skills on Upwork.

Why hire a Phone Support Agent near Onitsha, on Upwork?

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Can I hire a Phone Support Agent near Onitsha, within 24 hours on Upwork?

Depending on availability and the quality of your job post, it’s entirely possible to sign up for Upwork and receive Phone Support Agent proposals within 24 hours of posting a job description.

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