Hire the best Phone Support Agents in Pennsylvania

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$45 hourly
Keith W.
- 5.0/5
- (9 jobs)
I’m here to help your business maximize efficiency while delivering a best-in-class customer support experience. Let’s meet your customers or clients where they are and nurture them to become power users of your product. Let’s review bottlenecks in your support workflows and create clean, up-to-date resources. Let’s consider and collate pertinent feedback from your customer base and build out agile and effective roadmaps for product development. Don’t have any customer support systems in place yet? No problem, I’ve spent a decade working at Fortune 500 companies like Apple and AT&T along with various enterprise SaaS tools - I can recommend and implement the tools and resources you need to help your customer service department engage, retain and delight customers. Customer satisfaction is the currency that funds growth, let’s attain it together. My Specialties: - Building standard operating procedures and efficient workflows to reduce potential bottlenecks to help your business scale - Launching and optimizing support systems such as a help desks and knowledge bases - Creating and reviewing success metrics & SLA’s to ensure consistency in the customer experience - Creating actionable roadmaps for development & engineering teams based on customer feedback and help desk trends - Developing & implementing client onboarding plans, including written & visual resources “Keith is a proactive, thoughtful, creative, and professional team member. He has the ability to scale with an organization, not just as an individual contributor but also as a manager and leader. He's an asset to any organization and his talents extend beyond support. I would enjoy the opportunity to work with Keith again, in the future." “We really wanted to bring in an expert to get advice on our current tech support operations – Keith delivered above and beyond on all expectations. Really knows his stuff and made spot-on recommendations we've already worked seamlessly into our ops. His personality meshed perfectly with our team – I can tell he would be a valuable asset for any company. We will definitely be hiring him again in the future (Hopefully for something more long term!)" If you need help developing and optimizing your support systems to improve your customer success, let's talk!

Phone Support
Training & Development
Zendesk
Multitasking
Communications
Google Workspace Administration
Customer Support
Employee Onboarding
Customer Service
Product Knowledge
Product Management
Technical Support
Email Support
Freshdesk
Online Chat Support
$20 hourly
Kristen N.
- 5.0/5
- (3 jobs)
Creative supporter in servicing administrative needs amongst all clients and staff. Primary communicator in healthcare support and in closing the "literacy" gap amongst potential patients, clients and other professionals. Seeking to provide services to other businesses in need of growth and service. I am open to providing these services to others looking to grow their business dreams into a more profitable future. Please feel free to contact me further of services I can provide to you and your business needs during this time. Thank you for taking the time out to read my bio. I love contributing to the success of meeting clients/patients' personal needs to increase quality of life, care and daily approach. Networking and interconnectedness through transparent communication has proven to increase sales, as well as grow any successful operation during these times. I look forward to working with you as a potential contractor in providing those services to others.

Phone Support
Microsoft Outlook
Phone Communication
Microsoft Excel
Microsoft Access
Customer Service
Zendesk
Microsoft Teams
Microsoft Word
Administrative Support
Zoom Video Conferencing
Epic Systems Medical Software
Data Entry
Microsoft PowerPoint
Clerical Skills
$15 hourly
Carley F.
- 5.0/5
- (9 jobs)
I am known to go above and beyond for my customers and clients. I think you'll find that I am detail oriented and a quick learner. I strive for the highest customer satisfaction and will stop at nothing until that is achieved!

Phone Support
Cold Calling
Product Knowledge
Interpersonal Skills
Communication Etiquette
Customer Support
US English Dialect
Order Tracking
Email Support
$25 hourly
Miranda B.
- 5.0/5
- (1 job)
Hard working and looking to grow in a new field! Currently in nursing, but would love to branch out and gain new experiences.

Phone Support
Voice-Over
Professional Tone
Voice Recording
Science & Medicine
Time Management
Nursing
Typing
Software
$30 hourly
Phil D.
- 5.0/5
- (1 job)
PROFESSIONAL SUMMARY A passionate, dedicated educator and with ten years of experience in the field of Health and Physical Education and two in Administration. During that time, I developed innovative experiences which emphasized body, mind, and social/emotional awareness with empowerment to make healthy decisions throughout a lifetime. Other skills I possess are: -Competency in both Microsoft Suite and Google Workspace -Created and managed yearly budgets for programs, and utilized numerous grant opportunities for curriculum purchases. -First Aid/CPR Instructor Certification -Collect, Organize, and Analyze Data on various student metrics -Written articles for educational journals, and textbooks -Presented on various topics in education -Designed and implemented a quality health and physical education curriculum which is based on state standards, grade level outcomes, and best practices. During my time as a health and physical education teacher, I prepared differentiated and practical application assessments which incorporates 21st century education skills and provides opportunity for creativity, communication, collaboration, and critical thinking.

Phone Support
Project Management
Product Testing
Content Creation
First Aid
Teaching
Teaching English as a Foreign Language Certification
K-12 Online
Data Extraction
Spreadsheet Skills
Administrate
Canva
Data Entry
Word Processing
$35 hourly
Dorcella D.
- 0.0/5
- (0 jobs)
I’m a Customer Experience and Quality Assurance specialist with over 15 years of experience supporting teams, improving workflows, and helping businesses deliver excellent service. I’ve built QA programs from scratch, coached teams across the U.S. and internationally, and led onboarding efforts to make training smoother and faster. • Skilled in administrative support, data entry, quality assurance, and team training • Experienced with Microsoft 365 (including Outlook, Teams, and Co-Pilot), NetSuite, Google Workspace, 8x8, and Balto AI • Committed to clarity, thoughtful systems, and people-first leadership in every role I believe in clear expectations, practical support, and delivering results that create ease—for both teams and customers. Let’s connect and explore how I can support your business.

Phone Support
Customer Relationship Management
Process Improvement
Team Management
Online Chat Support
Email Management
Microsoft 365 Copilot
Google Workspace
Customer Support
New Member Onboarding
Team Training
Quality Assurance
Customer Service
Data Entry
Administrative Support
$20 hourly
Geraldine P.
- 5.0/5
- (1 job)
I am an enthusiastic, reliable and detail oriented. I have excellent customer services skills over phone, email, chat support and Helpdesk (Freshdesk). I have a background in customer support and I am skilled in addressing inquiries with empathy and efficiency. I communicate clearly and solve problems promptly, contributing to improved processes and customer experiences.

Phone Support
Slack
Communication Etiquette
Email Communication
Administrative Support
Email Support
Helpdesk
Live Chat Software
English to Spanish Translation
Customer Service
Data Entry
Microsoft Word
Microsoft Excel PowerPivot
$20 hourly
Taesha N.
- 4.8/5
- (66 jobs)
Dedicated Customer Support Professional who delivers exemplary customer experience and operational efficiency. With an extensive experience in customer support and administrative operations, I specialize in delivering seamless customer experiences across email, chat, and phone. I assist businesses by resolving inquiries, managing orders, processing refunds and replacements in line with company policies, and collaborating with logistics teams to ensure smooth order fulfillment. My experience working with start-ups and mid-sized businesses has significantly enhanced my attention to detail, organizational skills, and communication abilities. I have also developed a profound understanding of how to uphold a positive customer experience, which I believe is essential for fostering strong business relationships and brand reputation. I am adaptable and proficient with technology, allowing me to quickly learn new systems. This capability enables me to be efficient in fast-paced, multitasking environments. If you are seeking a dependable professional who can enhance your customer service and administrative operations, I’d love the opportunity to connect! Key Proficiencies Include: ➤ Customer Support & Virtual Assistance ➤ E-commerce Process Specialist ➤ Social Media Moderation ➤ B2B & B2C Sales and Appointment Setting ➤ Telemarketing Campaigns & Cold Calling ➤ Lead Generation ➤ Email, Phone & Chat Support ➤ Answering Service, Administrative Tasks & Data Entry ✅ Zendesk | ✅ Gorgias | ✅ Pipedrive | ✅ Mojo Dialer | ✅ Podio | ✅ Five9 ✅ Salesforce | ✅ HubSpot | ✅ Dialpad | ✅ Zoho | ✅ ShipStation ✅ Shopify | ✅ Tidio | ✅ Callfire | ✅ Pulse Commerce | ✅ Quickbooks POS ✅ Richpanel | ✅ GFS Fullfilment System | ✅ Aircall

Phone Support
Customer Support
Receptionist Skills
Computer Skills
Administrative Support
Email Communication
Cold Calling
B2C Marketing
Customer Service
Telemarketing
B2B Marketing
Business with 1-9 Employees
$25 hourly
Alexander David G.
- 4.8/5
- (13 jobs)
Dear Clients, If you're seeking a skilled freelancer to elevate your team, look no further than my Upwork profile and resume. With my extensive experience, I am confident that I can surpass your expectations. And if there are any areas where I can improve, I am eager to learn and develop alongside your team. I am available to start immediately, but please take note that I am unavailable on Sundays. Thank you for considering my profile, and I am excited about the prospect of collaborating with you in the near future. Thank you!!!

Phone Support
Outbound Sales
Customer Service
Salesforce CRM
Cold Calling
Customer Satisfaction
Debt Collection
Telemarketing
B2B Marketing
Answered Ticket
HubSpot
Zoho CRM
Zendesk
$125 hourly
Michelle P.
- 5.0/5
- (230 jobs)
We are a dedicated team of experienced administrative professionals specializing in appointment setting, cold calling, and telemarketing across a wide range of industries, including finance, healthcare, medical, construction, beauty, banking, food services, and more. With a proven track record of success on Upwork and other virtual platforms, our top priority is delivering exceptional results and exceeding client expectations. When you work with us, you're hiring a high-performing team of 3–5 skilled callers, complete with hands-on management and oversight—not just individual freelancers. We are highly adaptable and can work on: Hourly basis Per call/dial Flat-rate project bids Our team is proficient with most CRM systems and dialers, ensuring a smooth integration with your workflow. Please note: We have a minimum of 500 dials per project. This can be achieved by calling 100 leads up to 5 times each, as needed, to meet your campaign goals and maximize conversions. If you’re looking for a professional, reliable, and results-driven calling team, we’re ready to help you grow.

Phone Support
Office Administration
General Transcription
Scheduling
Telemarketing
Call Center Management
Cold Calling
Customer Service
$40 hourly
Sonya L. E.
- 0.0/5
- (2 jobs)
MVA Admin Services Core Competencies Administrative Excellence Across Industries Virtual Administrative Support: Streamlining day-to-day operations with efficient and reliable administrative services tailored to your business needs. Live Answering Services: Ensuring every call is answered professionally, creating seamless communication with your clients. Data Entry and Management: Accurate and timely data entry services to keep your business organized and efficient. Customer Service Solutions: Providing exceptional customer interactions that enhance client satisfaction and loyalty. Document and Contract Preparation: Expertly draft and prepare essential business documents, contracts, and agreements. Paralegal and Legal Support ABA Certified Paralegal Services: Delivering high-quality legal support for small firms and businesses. Research Expertise Using Lexis Nexis: Comprehensive legal and business research tailored to your needs. Case Management and Legal Writing: Organizing case details and crafting precise legal documents. Real Estate Services: Assisting with deeds, and contracts, and serving as authorized representatives for seniors. Industry-Specific Expertise Boutique Law Firms: Specialized administrative and paralegal support to streamline operations. Real Estate Professionals: Assistance with contracts, agreements, and administrative tasks. Insurance and Sales Industries: Tailored support to manage data, documents, and client interactions. Telecom Solution Companies: Administrative and operational assistance to optimize workflows. Contractors and Developers: Project management support, including tracking project timeframes and providing onsite representation to keep projects on schedule. Business Growth and Strategy Business Consulting Services: Guidance for startups and established businesses to streamline processes and grow efficiently. Networking and Outreach: Actively engaging in expos and conferences to elevate brand presence. Community Liaison Support: Building connections to foster business opportunities within their communities. At MVA Admin Services, we pride ourselves on delivering customized, cost-effective solutions to empower businesses, save time, and drive success. Let us handle the details so you can focus on your vision.

Phone Support
Project Management
Bookkeeping
Telemarketing
Administrative Support
Legal Research
Data Entry
$18 hourly
Diane B.
- 5.0/5
- (3 jobs)
I am an individual with a great ability in communicating, developing relationships with customers in general. I am diligent, patient, empathetic, and detailed oriented. I am proficient on the telephone with excellent verbal skills, speaking fluent English. I have excellent written skills, have good computer and typing skills and good time management skills. Currently, I am a Academy Manager where I make sure all new employees complete the required bootcamp modules. I also research and create content, create slides and record new modules, using Canva, OSB Studios and VideoPad Editor. I post a short Saturday message about customer service work and personal developments on the company's communication platform.

Phone Support
Task Coordination
Phone Communication
Typing
Customer Service
Video Editing Software
OBS Studio
Canva
Customer Experience
Scheduling
Training & Development
Data Entry
Customer Support
Customer Experience Management Software
Customer Service Training
$15 hourly
Uzma K.
- 3.6/5
- (10 jobs)
Hi! I'm a dentist professionally. Working for about four years now, I am skilled enough in my own field. However, as the pandemic hit the world and the dynamics changed, I decided to give my skills a virtual essence and hence, joined this platform. This platform has proven to be an excellent way to enhance my organisational and management skills. I have worked in the tele-health sector as a medical scribe/medical provider. I am well-trained to work as a virtual assistant and practically implement whatever I learnt from my jobs. Apart from this, As a hobby for all my life I have been an avid reader. Reading different genres of books has been my redemption in this pandemic too.Those who read are fond of expressing their feelings too.I believe my eloquence in writing compels me to pen down my thoughts.

Phone Support
Lead Generation
Virtual Assistance
Medical Equipment & Supplies
Medical Writing
Dental Care
Medical Billing & Coding
Proofreading
Technical Writing
Electronic Medical Record
$20 hourly
Deborah D.
- 0.0/5
- (0 jobs)
Hardworking and versatile Administrative Assistant with proven organizational skills and thorough knowledge of corporate policies and procedures. Excellent communication and people skills with extensive strategic planning capabilitie

Phone Support
Microsoft Excel
Microsoft Access
Receptionist Skills
Typing
$16 hourly
Stefan S.
- 5.0/5
- (1 job)
I'm Stefan, an outgoing, social-media-centric individual looking to be an assistant for any content creators in need of help! I've edited some videos for my personal channel and would love to grow my skills. I can assist with running the day-to-day aspect of social media accounts, help provide video inspiration, write scripts, edit, and more. I look forward to working with creative, fun people!

Phone Support
Customer Support
Email Support
Email
Shopify
Receptionist Skills
Customer Service
Virtual Assistance
Video Editing
Social Media Content
$25 hourly
Christina B.
- 0.0/5
- (0 jobs)
I am a seasoned technical support representative in the telecom industry. I am customer focused, and solution driven.

Phone Support
Email Communication
Multitasking
Computer Basics
Customer Care
Dispatch Technologies Dispatch
Tech & IT
$28 hourly
Kortney J.
- 0.0/5
- (1 job)
Results-driven finance professional with a passion for organization, customer support, and delivering impactful insights. I bring a unique blend of analytical expertise and client-centered service, making me a versatile asset to any team. Dedicated to helping clients achieve their goals through streamlined operations and high-quality solutions. • Experienced finance professional with a strong foundation in calendar management, customer support, and analytical skills • Skilled in managing complex projects, organizing schedules efficiently, and delivering insightful, data-driven solutions • Known for a client-focused approach, providing responsive communication and tailored support to meet individual needs • Quick learner and adaptable, committed to continuous growth and professional excellence • Passionate about helping clients achieve financial goals through detail-oriented and high-quality freelance support

Phone Support
Client Management
Finance
Communications
Analytics
Calendar Management
Multitasking
Sales
Phone Communication
Customer Service
$20 hourly
Annamarie P.
- 0.0/5
- (0 jobs)
PROFESSIONAL SUMMARY Skilled in data accuracy, and process optimization, with a proven ability to implement advanced techniques that enhance workflow efficiency and uphold data integrity. Experienced in managing teams, adapting to shifting priorities, and fostering continuous improvement in data entry operations. I have a solid track record in managing both accounts payable and receivable processes and streamlined invoice systems to increase productivity while maintaining accuracy. Proven team player with a collaborative approach to achieving organizational goals, fostering strong interpersonal relationships, and contributing to a positive and productive work environment

Phone Support
Online Chat Support
Customer Service
Problem Solving
Team Building
Microsoft Teams
Database Management
Microsoft Excel
Multitasking
Time Management
Expense Reporting
Accounts Receivable
Accounts Payable
QuickBooks Enterprise
$19 hourly
Judith K.
- 0.0/5
- (0 jobs)
Objective Dedicated and detail-oriented administrative professional with over 10 years of experience inl front desk operations, patient support, and office management, seeking to obtain a position within my community as an office professional. Proficient in Microsoft office, google workspace open office. Capable of working on all three major operating systems Wdows apple mac os and Linux.

Phone Support
Customer Relationship Management
Relationship Management
Relationship Building
HIPAA
Data Migration
Virtual Assistance
Phone Communication
Administrative Support
General Transcription
Data Entry
$18 hourly
Anna R.
- 0.0/5
- (0 jobs)
I am a very open minded, hard working, dedicated, trustworthy, dependable person. I will bring alot of strength, character, dedication, and empathy to any team. I Would love to bring these skills and many others, to grow with your company. Willing to relocate: Anywhere Authorized to work in the US for any employer * Tax Experience * Account Management * Human Resources * Typing * Restoration * Home Care * Caregiving * Hospitality * Data collection (2 years) * Customer service * Typing * Windows * Telemarketing * Cash handling * Training & development * Payroll * Bookkeeping * Medical records * Data management * Office management * English * Microsoft Exchange * Hospitality * HR sourcing * Talent acquisition * Interviewing * Microsoft Office * Communication skills * Computer skills * Recruiting * Human resources * Marketing * Supervising experience Assessments Call center customer service - Proficient May 2021

Phone Support
Customer Support
Scheduling
Multiple Email Account Management
Organizer
Microsoft Certified Professional
Transaction Data Entry
Customer Service
Virtual Assistance
General Transcription
Data Entry
$20 hourly
Megan D.
- 0.0/5
- (1 job)
I'm Megan Diaz, a bilingual healthcare professional with over 10 years of experience in medical and dental billing, documentation, and patient support. I previously worked as a Senior Process Executive – Quality Documentation Specialist at Cognizant/Nuance, where I ensured clinical records met billing and compliance standards. I specialize in: Dental & medical billing (A/R, denials, appeals) EHR/EMR systems (NextGen, Dentrix, EPIC) Bilingual patient communication (English/Spanish) Remote workflow management HIPAA and payer compliance I’m also pursuing a Bachelor’s in Healthcare Administration to advance my leadership skills in healthcare operations. I’m passionate about streamlining processes, supporting providers, and improving patient access to care.

Phone Support
Phone Communication
Administrative Support
Computer Skills
Google Docs
Communications
Medical Billing
Customer Service
Healthcare
Microsoft 365 Copilot
Virtual Assistance
General Transcription
Data Entry
$15 hourly
Nicole B.
- 1.0/5
- (1 job)
I'm a Customer Support Specialist with over 30 years of Customer Service experience. I have worked in retail, call centers and from home running my own children's party business. I also love to write and have many blogs on various subjects tied into Affiliate Marketing. I am very familiar with social media as I have used it to market my own business as a traffic driver. If you are looking for someone who is a fun, creative, organized, flexible, a fast learner and works hard then you should definitely not pass me by.

Phone Support
Email Communication
Customer Retention
Sales
Creative Writing
Blog Writing
Customer Support
Social Media Management
$25 hourly
Sasha W.
- 0.0/5
- (0 jobs)
I am experienced in customer service, communications, and sales. I am confident in my ability to connect with people, create mutual understanding and respect, and use my knowledge to guide their decision making in a positive direction. I know that I can quickly learn any position offered to me and master it, so if you're considering me for a position, but aren't sure if I'm up to the task, I implore you to give me the opportunity to prove what an asset I can be for you!

Phone Support
Editing & Proofreading
Blog Writing
Writing
Customer Support
Proofreading
Online Chat Support
Scheduling
Complaint Management
Customer Experience
Customer Care
Virtual Assistance
Data Entry
Social Media Content
Customer Service
$25 hourly
Maya H.
- 0.0/5
- (0 jobs)
Data Entry| Customer Service Specialist Focused on production, performance and quality standards. Detail-oriented and highly organized professional with experience in document management, data entry, and system-driven workflows. Skilled in handling program-specific correspondence, managing research, and ensuring accurate data entry. Adept at collaborating with teams, maintaining strong client relationships, and delivering high-quality service. Seeking the Data Entry Specialist position at CareMetx to contribute strong organizational, technical, and communication skills in supporting efficient workflows and client satisfaction. Areas of Expertise Document Management & Data Entry: Document Sorting & Validation, Data Management, Record Maintenance Workflow & Systems: Electronic Workflow Systems, CRM & Ticketing Systems Customer Service & Relations: Customer Relations, Service Level Agreements (SLAs), Problem Solving, Strong Verbal & Written Communication Team Collaboration & Interpersonal Skills: Strong Interpersonal Skills, Team Collaboration, Adaptability, Proactive Approach Quality Assurance & Attention to Detail: Quality Assurance, High Attention to Detail, Accuracy in Data Entry and Reporting Time Management & Multitasking: Organizational & Time Management Skills, Multitasking & Prioritization Technical Skills: Microsoft Office Suite (Word, Excel, Outlook), Strong Computer Application Skills Professional Experience Hershey Entertainment & Resorts 02/2025 - Current RESERVATIONS AGENT | REMOTE Utilize Revinate Hub and ResortSuite to manage customer data, demonstrating strong proficiency in workflow systems by inputting personal information, processing credit card transactions, and handling refunds across multiple platforms. Process transactions efficiently, including charging and refunding credit cards, while ensuring accuracy and attention to detail in data entry. Tailor services to customer needs by actively listening to inquiries and personalizing product offerings to match customer preferences, enhancing satisfaction for various resorts and entertainment venues within the company. Transfer information seamlessly between systems to ensure accurate and timely updates for customer reservations, improving operational efficiency. Deliver exceptional customer service by addressing customer needs, resolving issues promptly, and maintaining clear communication to ensure a positive experience at each resort. Collaborate with cross-functional teams to ensure smooth communication and seamless service delivery, contributing to high customer retention and satisfaction. Mount Hood Meadows Ski Resort | Mount Hood, OR 12/2023 – 12/2024 COMMUNICATIONS SPECIALIST Served as the first point of contact for guests, efficiently managing incoming email and phone calls, classifying inquiries, and transferring them to the correct department for prompt resolution. MAYA HIPPENSTEEL Page 2 Managed administrative tasks including handling emails, chat support between team members, and processing digital requests through email and chat, ensuring smooth communication across departments. Processed customer inquiries, refunds, and transfers of information between systems (Jira and BigCommerce), ensuring timely and accurate data entry and issue resolution. Optimized workflows by directing inquiries to the appropriate department, reducing response times and increasing operational efficiency. Consistently met daily performance targets and response times, ensuring all customer interactions (email, phone, voicemail) were addressed within SLA guidelines. Responded to calls within 3-5 seconds to managing high volumes of guest interactions. Adhered to protocols in roles involving video surveillance and fraud prevention. Resolved issues proactively, addressing customer concerns and facilitating seamless transfers to enhance guest satisfaction and retention. Maintained up-to-date resort knowledge to provide accurate, consistent, and helpful information to guests. Collaborated across departments to communicate fraud alerts and enhance security, ensuring the integrity of the resort and the safety of its guests. Additional Experience Masa Sushi Ventura | Ventura, CA SERVER/BUSSER/HOST Hollywood Beach Cafe | Oxnard, CA HOSTESS Taco Delite | Medford, OR TEAM MEMBER Green Growth Brands | Lancaster, PA SALES ASSOCIATE Training Google IT Support Fundamentals Certificate (Certification received in [2024]) Ongoing professional development in customer service, communication, and document management tools.

Phone Support
Leadership Skills
AI Chatbot
Email Support
IT Support
Digital Literacy
Data Entry
Customer Service
Organizational Development
Time Management
Administrative Support
Resume Development
Editing & Proofreading
Proofreading
Project Management
$7 hourly
Jaeniel O.
- 0.0/5
- (0 jobs)
I am a bilingual and skilled person and enjoy helping people solve their computer problems and make tech easier to understand. As tech help I am a leader and problem solver with strong communication Some of my hobbies are Home repairs Bike and car mechanic List what needs serviced Some Skills like Critical thinking

Phone Support
Description
Project Engineering
Time Management
OBS Studio
Problem Solving
Operating System
Hardware Troubleshooting
Customer Service
Technical Support
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