Hire the best Phone Support Agents in Angeles City, PH

Check out Phone Support Agents in Angeles City, PH with the skills you need for your next job.
  • $15 hourly
    I'm enthusiastic about my task and strive hard to get things done cleanly and adequately. I'm set to learn and experience new skills and I am more than willing to be trained and learn the tools needed. With all of my work experiences and skills, I was able to perfect my interpersonal and communication (verbal and written) skills. I’m efficient, reliable, competent, and good at multitasking which is my strong attribute. I can help you with: *Customer service support *Technical support *Chat support *Cold calling *Social media (image creation and scheduling posts) *Basic knowledge of Quickbooks and Wave *Canva -image editing *Data entry *Email management *Administrative assistance I am always happy to help. I can assure you that I will be beneficial to your company.
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    Administrative Support
    English
    Communication Etiquette
    Customer Support
    QuickBooks Online
    Scheduling
    Customer Service
    Technical Support
    Social Media Marketing
    Phone Communication
    Email Support
    Data Entry
    Customer Satisfaction
    Email Communication
  • $8 hourly
    Account Manager ◾️ Senior Account Specialist ◾️ Senior Process Associate ◾️ Virtual Assistant 👩‍💻 I've been in the BPO industry for almost 15 yrs. Im expert in providing world class customer service in sales, collections and tech support. I have worked for multinational companies such as JpMorgan & Chase Bank, Tata Consultancy Services, IQOR Phils. and Sutherland Global Services. 👩‍💻 I do some side hustle jobs like copywriting and digital marketing that I recently learned and got my first break for a cafe shop called Slice of Cake. 🎯 I'm customer-oriented with a positive mindset no matter how complex the situation is. I'm also an excellent communicator who's empathetic and quick on giving resolution. I love working with creative minds and compassionate people who I can share best practices and learn with. I'm trustworthy, reliable, and value time management. 📖 Knowledgeable in HubSpot 📖 SAP 📖 FreshOps 📖 Outlook Knowledge-Base 📖 CallHippo 🥇🥇"Customer Service/Virtual Assist" 🥇🥇 - Administer high call volumes, including Inbound and Outbound calls, live chat, and e-mail to support end-users with concerns in application status, billing issues, order issues. - Advise product or service information. - Provide resolution and options to end-users on time. - Complete sales process with a high level of customer satisfaction in building exceptional client relationships. - Cancellation Request - Refunds Request - Dispute Management - Data Entry - Complaint Handling - Scheduler - Collections - Handle confidential employer and client information. - Present excellent customer-service skills to customers and clients ++++++++++++ 💻 Work Station 📍 MacbookAir Catalina 📍 1.6 GHz Dual-Core Intel Core i5 📍 4 GB 1600 MHz 📍 Minimum 25Mbps (wired) 📍 Minimum 10Mbps ( pocket wifi ) 📍 Huawei MateBook D15 📍 10th Gen Intel® Core™ i5-10210U 📍 8GB DDR4 📍 256GB PCIe SSD / 256GB PCIe SSD + 1TB HDD
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    Task Coordination
    Customer Retention Strategy
    Telemarketing
    Scheduling
    Administrative Support
    Account Management
    Sales
    Customer Experience Research
    Copywriting
    Customer Satisfaction
    Customer Feedback Documentation
    Email Communication
    Data Entry
    HubSpot
  • $15 hourly
    Are you looking for an exceptional customer service representative who can provide world-class assistance to your customer? Here's what I can offer: -23 years of Customer Service Experience (Dell, AT&T, America Online to name a few) -Leadership experience (Supervisor, Team Leader and Operations Manager Trainee) -Exceptional phone, email, chat and ticket skills. -Proficient in administrative work -Critical thinker, attention to details and smart logical decision-making skills -Advanced Microsoft Office skills -CRM tools experience
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    Time Management
    Leadership Skills
    Customer Support
    Email Communication
    Product Knowledge
    Photo Editing
    Microsoft Excel
    Online Chat Support
    Email Support
  • $5 hourly
    Good day! I'm Kristine, a dedicated professional with a unique blend of customer service expertise and virtual assistance skills. With 13 years of experience, I have honed my communication and problem-solving skills to ensure customer satisfaction. I am dedicated to providing timely and effective solutions to enhance the overall customer experience. Key Skills: - Customer Support - Virtual Assistance - Email Management - Data Entry - Data Analysis - Problem Solving - Communication Skills - Issue Resolution - Communication and Collaboration - Relationship Building - Multitasking - Quality Assurance I am passionate about ensuring client satisfaction and streamlining operations through effective customer service and virtual assistance. Let's discuss how I can contribute to the success of your business!
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    Amazon
    Etsy
    Shopify
    eBay
    Zendesk
    Amazon Seller Central
    Online Chat Support
    WordPress
    Virtual Assistance
    Quality Assurance
    Customer Support
    Customer Experience
    Data Entry
    Email Support
  • $9 hourly
    Hi, I am the ROCKSTAR virtual assistant you are looking for! I am a graduate of BS in Tourism Management, a theater and film actress and a commercial model. I did all of it all at once and that's how I became a rockstar! EXPERIENCES: ✅Real Estate Cold caller, Acquisition, Disposition, Texting ✅Human Resource Manager/Interviewer ✅Accommodation Researcher ✅Transaction Coordinator ✅Product Researcher ✅Sales representative ✅Customer Service Representative ✅B2B outreach ✅Graphic Design/Video editing ✅Social Media Management ✅Bookkeeping ✅Flight Quality Check
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    Underwriting
    Administrative Support
    Organizer
    Data Entry
    Real Estate
    Real Estate Cold Calling
    Email Support
    Lead Generation
    Sales & Marketing
    Outbound Sales
    Online Chat Support
    Cold Calling
    Human Resource Management
    Marketing Communications
    Sales Strategy
  • $15 hourly
    Highly motivated and results-driven Customer Service and Collections Agent with a rockstar flair for delivering exceptional service and recovering outstanding debts. Adept at managing challenging situations with empathy, professionalism, and finesse. Proven track record of meeting and exceeding collection targets while maintaining a positive customer experience. Key Qualifications: 1. Outstanding Communication Skills: Exceptional ability to communicate persuasively and professionally, both verbally and in writing. Can navigate sensitive conversations with empathy and tact. 2. Debt Recovery Expertise: Proficient in the art of debt collection, employing a customer-centric approach while ensuring compliance with legal and ethical guidelines. 3. Customer-Centric Attitude: Passionate about providing top-notch customer service, going the extra mile to build trust and rapport with clients, even in challenging collection scenarios. 4. Target-Oriented: Consistently meets and exceeds collection targets, leveraging a combination of negotiation skills and persistence to maximize recoveries. 5. Problem-Solving: Possesses a sharp analytical mind to assess financial situations, identify solutions, and negotiate payment arrangements that benefit both clients and the organization. 6. Compliance Knowledge: Well-versed in the regulatory landscape surrounding debt collection, ensuring adherence to all relevant laws and guidelines. 7. Resilience: Thrives in a fast-paced, high-pressure environment, maintaining composure and professionalism even when faced with difficult customers or situations. 8. Team Player: Collaborative mindset, able to work effectively within a team environment to share best practices and contribute to overall departmental success. 9. Continuous Learner: Committed to staying updated on industry trends, best practices, and evolving collection strategies to deliver optimal results. 10. Technology Proficiency: Skilled in utilizing various collection software and customer relationship management (CRM) tools to streamline processes and enhance efficiency.
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    Salesforce
    QuickBooks Online
    Staff Recruitment & Management
    Communications
    Product Knowledge
    Zendesk
    Online Chat Support
    Email Communication
    Email Support
    Customer Service
    Customer Support
    Debt Collection
    Data Entry
    Data Mining
  • $8 hourly
    Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success. GTU REMITTANCE ADMIN CLERK - Entered and maintained data in computerized systems. Performed data entry and document scanning. Updated database regularly to ensure the accuracy of information. Consistently met deadlines through effective time management practices. Upload and download files and send them to corporate emails. Answering emails from the accounting department. . Log into an email. Generate codes from email link. Enter Code into Website. Download Remittance PDF to shared folder. BPO Global Services, Inc CUSTOMER SERVICE REPRESENTATIVE - Responded to telephone inquiries and complaints following standard operating procedures. Maintained an updated knowledge base of current products, services, pricing, and promotions. Utilized problem-solving techniques to identify solutions for complex customer inquiries. Investigated and researched issues to determine root causes and appropriate resolution methods. Sutherland Global, Inc CUSTOMER SERVICE ASSOCIATE - Assisted customers with product selection, order entry, and payment processing. Followed up with customers to support satisfaction and resolve any issues. Resolved product or service problems by clarifying customer complaints and determining the cause of the problem. Maintained accurate records of customer interactions, transactions, comments, and complaints. I am an adaptable professional who has been consistently praised as diligent by my co-workers and management. Throughout my 5-year career, I've developed a skill set directly relevant to the Customer Service Representative role you are hiring for, including customer retention, customer satisfaction and customer service. Overall, I have consistently demonstrated analytical, problem-solving and interpersonal abilities in every aspect of my customer service representative role at Upwork, and I invite you to review my detailed achievements in the attached resume.
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    Social Media Account Setup
    Data Analysis
    Customer Support
    Online Chat Support
    Customer Service
    Communication Etiquette
    Email Support
    Virtual Assistance
    Ecommerce
    Typing
    Accuracy Verification
    Data Entry
    Google Docs
  • $15 hourly
    I have been in the BPO Industry for more than ten years. I have handled several lines of businesses such as customer service, first and third party collections, sales, up-selling, marketing, parity, fraud, and email support. I am computer literate. Office 365 expert. I can be your all-around virtual assistant. Microsoft Word, Excel Sheets, PowerPoint savvy. Being able to provide exquisite customer service is my passion. For me, the essential thing with customer service is that the customers know that we are here to listen, and we will hear them. It is okay to say that we have limits and we cannot do what exactly they want, but it is also as important that we make them understand what we can do instead.
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    Customer Service
    Communication Skills
    ESL Teaching
    Incident Management
    Customer Satisfaction
    Data Entry
    Email Support
    Online Chat Support
  • $10 hourly
    Experienced customer–oriented professional with strong multi-tasking skills and ability to efficiently prioritize task. Self-motivated personable and result-driven individual. I have 10 years of experience in business organizations such as Customer Service, Technical Support and Consumer Finance. In years of service as a Customer Service Representative , I have been exposed dealing with different types of customers. It gave me a broad idea of what a customer service should be. I have acquired and been well equipped on how to deal with customers' concerns/issues, providing resolution in a positive manner. As a Customer Service Representative, I am open to new challenges that will not just make me a better employee but also to help me grow as an individual person. I have also worked as a Quality Analyst for almost 3 years focusing on Client experience. Ensuring that agents are providing excellent client experience each and every call they make and receive. I have also accomplished a Leadership Training in April 2015. The training focuses on Peak Performance coaching. A training on how to coach using developmental strategies and scripting that will motivate an employee to drive results in a positive manner.
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    Customer Service
    Workday Adaptive Planning
    Customer Support
    Smartphone
    Technical Support
    Email Communication
    Customer Support Plugin
    Content Creation
    Administrative Support
    Email Support
    Online Chat Support
    Zoho CRM
  • $8 hourly
    I'm a highly competent Customer Service Representative, Debt Collector, and Virtual Assistant that will bring a dedicated, reliable, and driven attitude to any of these roles. I've been in the BPO Industry for 10 years handling dynamic and fast-paced accounts and I started working remotely in 2020. I excel at handling customer inquiries and assisting you with various tasks including customer support, debt collection, data entry, document processing, research, document formatting, scheduling, etc. I adapt quickly to new programs. My goal is to bring first-rate customer service to our clients and support your business goals.
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    English
    Email Support
    Order Tracking
    Zendesk
    Customer Support
    Product Knowledge
    Customer Satisfaction
    Administrative Support
    Shopify
    Technical Support
    Customer Service
    Debt Collection
    Account Management
    Data Entry
  • $5 hourly
    I am a young professional who has a passion for real estate and everything that it encapsulates. I'd love to help you take the daily tasks off your plate so that you can help your clients to the best of your ability and with your full focus. Let's get on a call to discuss what you need!
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    Content Editing
    Customer Support
    Real Estate
    Microsoft PowerPoint
    Online Chat Support
    Customer Service
    General Transcription
    Email Communication
    Data Entry
    Typing
    Google Docs
    Accuracy Verification
    Microsoft Word
  • $7 hourly
    Christine is a one-of-a-heck cheerful virtual assistant who can do all-around work for you. She has experience in customer service for 3 years and months as a real estate virtual assistant, she's ready to take the world and explore the possibilities! Traits that I can provide you: 🏃🏻‍♀️ Fast delivery 💯 Accuracy 🥰 Easy to work with 💪🏻 Flexible ✒️ Detail-Oriented 🔥 Goal-driven Skills that I offer: ⚡ Customer Service (email, phone, and chat support) ⚡ Email Management (handling and organizing) ⚡ Lead Generation ⚡ Data entry ⚡ Hot & Cold calling ⚡ Appointment Setter ⚡ Basic photo and video editing Software Skills: ⚡ Google Suites ⚡ Microsoft Office ⚡ Canva ⚡ Salesforce ⚡ Amazon Connect ⚡ Zendesk ⚡ Picsart ⚡ Capcut ⚡ Cloudtalk ⚡ Power BI ⚡ Slack ⚡ All social media platforms If you think we're a good match, message me, and let's get this started!
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    Appointment Scheduling
    Photo Editing
    Real Estate Cold Calling
    Cold Calling
    CloudTalk
    Zendesk
    Microsoft Power BI
    Email Template
    Microsoft Excel
    Typing
    Data Entry
    Email Support
    Customer Support
    Lead Generation
  • $7 hourly
    I am an experienced Customer Service Assistant for more than 13 years (chat, e-mail & phone support, face to face) including related areas. Been a Quality Assurance for more than a year, a travel agent for more than 5 years. I always strive for excellency as my priority & utmost goal is to provide satisfaction to my clients. I've always believed that it is not what you do that makes people happy, it is what you make them feel.
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    Retail Sales Management
    Administrative Support
    Computer Skills
    Quality Assurance
    Microsoft Excel
    Japanese to English Translation
    Customer Service
    Technical Support
  • $5 hourly
    Are you looking for a reliable and reliable contractor who can perform your jobs in the best possible way and at some point? You're then in the right place. I have 4 years & 1 month of outsourcing experience. I have developed a wide range of skills that would meet the expectations of the role and exceed them. I've gained experience in virtual support and customer support, and American companies have worked in recent years. I can provide support for e- mail, ticket, chat and telephone as well as admin tasks. I will do my utmost to satisfy my customers because I strongly believe in understanding the needs of customers. Communication is key to the success of both customers or client. My past experience has played an important role in fostering my personality, as it has made me who I am today and I can assure you that I can be an integral part of your organization with great satisfaction. Over the years of my experience as a customer service agent, I have been able to improve my skills and consider it important to provide quality customer service, such as attention, time management, positive attitude, clarity, patience, calmness, speed and persuasiveness. I'm a quick learner with sound communication skills, I'm fascinated by new things. I have the right skills to work under pressure and to perform multiple tasks without hesitation. My experience in the following fields are: Virtual Assistance Lead Generation Customer Support (Phone/chat/email) Menu updating on the websites Live Chat Support Web research / data mining Data Entry / Data Mining I am a full-time freelancer and can work for Canadian, Australian or U.S. business hours. Please do not hesitate to contact me.
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    Accuracy Verification
    Microsoft Excel
    Online Research
    Graphic Design
    Campaign Management
    Proofreading
    Email Communication
    Stripe
    Data Mining
    Zendesk
    Data Entry
    Online Chat Support
  • $5 hourly
    • Beepo – Oct 2022 to Present Leasing Administrator Responsible for processing lease documents and managing the property requirements. Drafting Lease Agreements. Sending New Tenancy Documents. • CloudStaff Philippines – June 2018 to Oct 2022 Tenancy Administrator / Leasing Administrator – June 2018 to June 2020 Responsible for Rent Reviews, Lease Renewals, Routine Inspections. Responsible for processing lease documents and managing the property requirements. Drafting Lease Agreements. Repair & Maintenance Administrator July 2020 to Oct 2022 Responsible for creating Maintenance task on behalf of tenant. Responsible for requesting a Quote for the repairs/replacement. Tracking repairs on time/follow up to contractor if needed. Adding/paying invoices to the contractor
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Customer Service
    Customer Support
    Technical Support
    Online Chat Support
    Real Estate
    Virtual Assistance
    Administrative Support
    Email Communication
    Accuracy Verification
    Communications
    Data Entry
    Microsoft Excel
  • $5 hourly
    I'm a hardworking person and given that i worked with companies that pushes for stats I can honestly say that I can work under pressure. I am team player, I'm reliable in delivering task that are given. I'm knowledgeable in Microsoft Word and Excel.
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    Microsoft PowerPoint
    Data Collection
    Technical Support
    Windows Phone
    Email Communication
    Microsoft Office
    Microsoft Word
    Microsoft Excel
  • $8 hourly
    A versatile technical support representative that has more than 3 years of experience in the industry. I am adept at providing clients with clear instructions and useful guidance. I influence all customer interactions and technical work for supported products in a positive way. I have great listening and communication skills that’s why I became a collections specialist in my earlier years. I’m familiarized with the FDCPA and other laws regarding debt collection practices. With all the experiences combined, I have developed great problem-solving and critical-thinking skills.
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    Customer Support
    Beta Testing
    Debt Collection
    Administrative Support
    SnapEngage
    Remote Connection Support
    LogMeIn Rescue
    Zendesk
    Technical Support
    Email Support
    Online Chat Support
    Data Entry
  • $7 hourly
    I have more than four years of work experience in the BPO sector and pride myself on being energetic, dependable, and diligent. My expertise in customer service allows me to consistently give my client fantastic numbers. I have the ability to improve calls, which improves client satisfaction. I'm constantly willing to adjust and develop. I can complete tasks on time even while under duress. I refuse to accept "NO" as an answer since I am aware that anything is feasible if you are willing to think beyond the box. Being a top employee is important to me because I don't just want to complete a task; I want the result to be exceptional. I put up a lot of effort and I work intelligently at the same time. I hope you find this interesting, and I look forward to working with you.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Virtual Assistance
    Customer Satisfaction
    Product Knowledge
    Order Fulfillment
    Customer Support
    Technical Support
    Customer Service
    Data Entry
    Order Tracking
    Online Chat Support
    Email Support
  • $5 hourly
    I have been in the BPO Industry for almost 7 years and this helped me improve my skills not just in terms of communication but also in handling customers' concerns. I have worked for Amazon UK where I used to take continuous phone calls and then send customers emails in reference to our conversation after each call. I also worked for an online catalogue that is based in the UK for more than 2 years as a Customer Service Representative. I simultaneously took phone calls, answered emails and attended to letters sent by post coming from our customers on a daily basis regarding pre and post orders inquiry.
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    Product Knowledge
    Customer Support
    Interpersonal Skills
    Communication Etiquette
    Email Support
    Order Tracking
  • $5 hourly
    Looking for a customer service representative with a great personality, problem-solving skills, and the ability to connect with customers? Look no further! Let's chat and find out if I'm the right fit for you. #CustomerService #ProblemSolver ⭐ 2 years of BPO experience⭐ 1 year of general customer service⭐ 1 year of technical support⭐ Additional experience: ⭐ 3 months as a junior sales representative/appointment setter for hotel and resort bookings/outbound calling ⭐ 5 months as an inventory clerk, responsible for checking and organizing products in a massage and spa setting
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    Data Entry
    Customer Support
    Technical Support
    Order Management
    Strategic Planning
    Order Processing
    Email Support
    Online Chat Support
  • $7 hourly
    Friendly call center with more than 6 years of experience in call centers. Seeking to use proven skills in problem solving and communication to provide expert service to Outdoor Research customers. In-depth experience assessing individual needs, upselling and cross-selling solutions to better serve both the customer and company. Detail-oriented, multi-tasker that excels in high volume customer service environments.
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    Customer Satisfaction
    Customer Experience
    Data Entry
    Social Media Copy
    Customer Acquisition
    Cold Calling
    Leadership Skills
    Time Management
    Customer Service
    Sales
    Customer Support
    Online Chat Support
    Email Support
  • $5 hourly
    GOAL * An Entry level management position with a potential for promotion within the industry. PROFILE: * Trustworthy, ethical, discreet, well organized with an attitude of self-motivation, creativity, and initiative to achieve goals. Leader and able to build team cohesion * Able to work efficiently and carefully, hard worker and organized, responsible and honest friendly and cheerful, disposition, hospitality and excellent service spirit. * Good written and verbal presentation skills. * Able to get along well with co-workers. * Willing to try new things and am interested in improving efficiency on assigned tasks. Concerned with quality. * Produce work that is orderly and attractive. * Ensure tasks are completed correctly and on time. * Worked long hours in strenuous activities. Other Active mountain climbing, Cycling, Gym
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    BPO Call Center
    Scheduling
    Customer Service
  • $7 hourly
    Hey there! My name is Kim Ayson, I have a pleasant disposition with good interpersonal communication skills and proficient administrative with marketing involved making exceptional support to help businesses thrive and grow. I am committed to delivering excellence and ensuring clients satisfaction. ->I am a Client Oriented My priority is customer satisfaction, making sure that I always take into consideration how can I accommodate my clients needs wants and specifications. ->Self-Starter I am a self starter who takes initiatives and ownership. I thrive on independently and finding solutions proactively. ->Passionate person My objectives are not I just work for myself but to make impact on the company I will be working with as I love seeing and hearing good results from clients. Let’s connect and discuss how can I contribute to your success l. I look forward to the opportunity to work together and make a positive impact on your business.
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    Office Administration
    Email Communication
    Online Chat Support
    Receptionist Skills
    Email Management
    Customer Support
  • $8 hourly
    My name is Lyka Arcelao, but you can just call me Lyka. I have a total of 3 years and 6 months experience as a Customer Service Representative through Phone, Emails, and chats, but mostly chats/emails. I’ve handled Universal Parcel Service courier account and Shopify ecommerce account where I was promoted as a subject matter expert. With my combined experience and skills such as top-notch customer handling, ability to multi-tasks, strong attention to details, and hard skills like knowledge of Zendesk, Google workspace, and Microsoft tools.
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    Time Management
    Cultural Adaptation
    Ecommerce Support
    Google Workspace
    Shopify
    Zendesk
    Online Chat Support
    Email Communication
    Email
    Customer Support
  • $6 hourly
    Customer service representative with more than seven years of experience handling inbound calls, chats, and emails.
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    Email Communication
    Amadeus CRS
    Slack
    Zendesk
    Shopify
    Customer Service
  • $15 hourly
    Certified US real estate virtual assistant with over 5 years of experience in US Real estate & used top applications that helps productivity and output in the US real estate market. I have created processes and workflows to stay organized and make sure that no deals are falling through cracks. Together we can be more productive towards building your real estate empire. I worked as a Cold Caller, Property Manager, Project Manager, Acquisitions and Dispositions Manager, Operations Manager & Transaction Coordinator. Having these experiences, I would be able to help you exponentially in getting to that next level goal of your company. I’ve handled and analyzed millions of dollars of deals and I would love to do the same for your organization. I would love to learn more about you and what your goals are, so we can work together as a team in reaching those goals. 𝗔𝗕𝗢𝗨𝗧 𝗠𝗘 𝙏𝙧𝙖𝙣𝙨𝙖𝙘𝙩𝙞𝙤𝙣 𝘾𝙤𝙤𝙧𝙙𝙞𝙣𝙖𝙩𝙤𝙧 ✅ With over 3 years of experience working as a Transaction Coordinator ✅ Reviewing all the documents that are needed within the transaction and making sure that all the information is correct ✅ Overseeing the timelines & staying organized on all transactions to make sure that nothing falls through the crack ✅ Liaising with other people/companies involved with the transaction such as Law Offices, Title Companies, Lenders, Utility Companies, Real Estate Brokers & Agents, Contractors, Inspectors, Appraisers, & clients. 𝙊𝙥𝙚𝙧𝙖𝙩𝙞𝙤𝙣𝙨 𝙖𝙣𝙙 𝙋𝙧𝙤𝙟𝙚𝙘𝙩 𝙈𝙖𝙣𝙖𝙜𝙚𝙧 ✅ Over 2 years of experience as an Operations & Project Manager ✅ Handled several Virtual Assistants and in-house contractors ✅ Calculating the expenses of the property renovations for fix & flip, Buy & Hold, Turn Key properties via scope of work ✅ Assigning tasks to other Virtual Assistants and monitoring the completion timelines to ensure that things are completed before the deadline 𝘼𝙘𝙦𝙪𝙞𝙨𝙞𝙩𝙞𝙤𝙣𝙨 & 𝘿𝙞𝙨𝙥𝙤𝙨𝙞𝙩𝙞𝙤𝙣𝙨 𝙈𝙖𝙣𝙖𝙜𝙚𝙧 ✅ Analyzing deals that includes getting Cap Rates, Cash on Cash Returns, ARV & Maximum Allowable Offer ✅ Drafting transaction documents such as Contracts, Addendums, etc. ✅ Constant communication with the investor buyers on each deal ✅ Communicating with the escrow company to complete the closing 𝙋𝙧𝙤𝙥𝙚𝙧𝙩𝙮 𝙈𝙖𝙣𝙖𝙜𝙚𝙧 ✅ Marketing Rental Properties through social media and real estate websites ✅ Setting up property viewing appointments ✅ Qualifying applicants by checking their credit score, criminal records, employment verification & getting recommendations from their previous landlords 𝙎𝙤𝙘𝙞𝙖𝙡 𝙈𝙚𝙙𝙞𝙖 𝙈𝙖𝙣𝙖𝙜𝙚𝙧 ✅ 2 years of experience in Managing social media/Graphic Design ✅ Managing via Facebook Ads Manager ✅ Writing business motivational contents based on quotes posted ✅ Interacting with clients via the company’s social media accounts ✅ Strategizing by checking on social media trends that is relevant to the company’s marketing 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙚𝙧𝙫𝙞𝙘𝙚 ✅ 5 years of experience in Customer Service under a US based tech company ✅ Handles customer inquiries via phone call, email and chat ✅ Managed a team of customer service agents ✅ Work closely with the agents and identifying their potentials through audits and coaching ✅ Outlining processes to be more effective while keeping good customer satisfaction rate If you think that I have what it takes to help you get to the next level, feel free to shoot me a message. I am very much committed to every task and I would love to be part of your success. I am experienced in using the following tools. ✅ MLS Matrix ✅ Bright MLS ✅ Transaction Desk ✅ Sweet Assist ✅ Follow Up Boss ✅ FirePoint ✅ AppFolio ✅ Buildium ✅ Tenant Cloud ✅ Quickbooks ✅ Podio ✅ Dotloop ✅ SISU ✅ FirePoint ✅ Follow Up Boss ✅ SkySlope ✅ Globiflow ✅ Lead Sherpa ✅ Asana ✅ ClickUp ✅ Hubstaff ✅ Monday.com ✅ Clickfunnels / Keap ✅ SquareSpace ✅ Lead Propeller ✅ Salesforce ✅ Slack ✅ Smart Dialer ✅ Mojo Dialer ✅ Propstream ✅ REI Automator ✅ Proficient in Microsoft Office (Word, Excel, PowerPoint, and Publisher) ✅ Google Docs and Google Sheet ✅ Constant Contact ✅ MailChimp ✅ Google Ads ✅ FB Business Manager ✅ Web Development & Design ✅ HTML ✅ CSS ✅ Javascript ✅ jQuery ✅ Bootstrap ✅ Hootsuite ✅ Canva ✅ Adobe Photoshop ✅ Adobe Premiere ✅ Adobe Illustrator ✅ Credit Repair Cloud ✅ Uplisting ✅ Active Campaign ✅ Zapier ✅ Billsby ✅ Acuity ✅ Quickbooks
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Administrative Support
    Customer Service
    Management Skills
    JavaScript
    Real Estate Transaction Standard
    HTML5
    Executive Support
    Virtual Assistance
    Email Communication
    Real Estate
    Data Entry
    File Management
    Microsoft Office
  • $20 hourly
    Hard-working and passionate Vacation Rental Operations Manager and Guest Relations Officer with 15+ years of experience in the BPO and the remote industry. Holder of B.S. Hotel and Restaurant Management and a certified Vacation Rental Management Professional (VRMA). Demonstrated track record in overseeing the operations of 30+ short-term and long-term property management firms worldwide. My expertise spans a wide range of areas including Business Development and Operations, Car Rentals, Collections, E-commerce (Private Label/Drop Shipping), Administrative / Customer Support, Lead Generation, Appointment Setting, and Sales. Here is a detailed summary of my expertise and professional background: I. VACATION RENTALS SUPPORT • Business Operations * Accounting and Finance * Human Resources and Personnel Management * Housekeeping Management * Maintenance Management * Reservations and Sales Management • Business Planning and Organizational Management • Marketing and Promotion • Guest Relations * Development of Standard Operating Procedures (SOPs) * Compilation of Guidebooks and House Manuals * Management of Guest Inquiries and Reservations * Oversight of Claims and Dispute Resolution • Owner Relations II. TURO MANAGEMENT & SUPPORT • Administrative Support • Business Operations • Customer Relations • Manpower Training and Outsourcing III. DISPATCH SUPPORT OFFICER IV. COLLECTIONS SUPERVISOR V. ADMINISTRATIVE SUPPORT • Executive Assistant • Virtual Assistant • Web Research • Data Mining • Data Entry VI. CUSTOMER SUPPORT • Help Desk/Ticket Support • Live Chat Support • Email Support • Inbound Phone Support • Outbound Phone Support • Social Customer Support VII. E-COMMERCE (Private Label / Drop shipping) • Product Sourcing & Research • Product Analysis, Evaluation & Launch • Product Competitor Research • Product Design & Development • Customer Support • Supplier Sourcing • Logistics Coordination • Keyword Optimization • Inventory Management • Sales & Marketing Strategies VIII. SALES AND MARKETING • Appointment Setting • Lead Generation • Telemarketing • Sales
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Customer Support
    Management Skills
    Human Resource Management
    Team Management
    Online Chat Support
    Client Management
    Ecommerce Support
    Administrative Support
    Email Support
    Management Consulting
    Business Operations
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