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Hire the best Phone Support Agents in Binan, PH

Check out Phone Support Agents in Binan, PH with the skills you need for your next job.
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  • $10 hourly
    • 4.8/5
    • (3 jobs)
    I am a fast learner and I am not intimidated to learn new things. I also have the ability to perform well in the assigned task and can work independently. I can finish my tasks in a given time frame and can multitask as well.
    Featured Skill Phone Support
    Multitasking
    Purchasing Management
    Administrative Support
    Microsoft PowerPoint
    Data Entry
    Communications
    Microsoft Word
  • $7 hourly
    • 5.0/5
    • (3 jobs)
    I have more than 9 years of experience working as a Customer Service Representative, Email/Chat support, Account managing, Virtual Admin Assistant, Telemarketer/Sales, Data Entry, and as part of a management team for several different BPO companies and Freelancing Experience. I possess management and leadership abilities on top quality. I provide a tailored fit solution in the most efficient way, addressing customer’s billing concerns and meeting a sales quota. I am also reliable in solving issues related to setting up internet connections, mobile device troubleshooting, email, software and so much more. I am very experienced in Microsoft office, multimedia, and a quick learner of using new tools that would get the job well done for you and the company I recently worked remotely as an Account manager, Chat, and email support, Virtual Assistant for a training school based in Australia, and Instagram Growth Manager for a US-based company. I am organized, service-oriented, hardworking, and self-motivated. If everything is new to me, I can learn easily, and I am willingly accepting new challenges. Willingness to take extra responsibilities to get the work done is a bonus. I am detail-oriented, and multi-tasking with strong organizational skills. I can work independently or as part of a team. Lastly, I am equipped with perfect health and good active intelligence.
    Featured Skill Phone Support
    Chat & Messaging Software
    Google Docs
    Email Communication
    Product Knowledge
    Customer Support
    Multitasking
    Email Support
    Customer Service
    Inbound Inquiry
    Order Tracking
    Microsoft Word
    Data Entry
    Telemarketing
  • $10 hourly
    • 4.6/5
    • (4 jobs)
    I have worked in the Collections industry for over 12 years, catering to US, UK, and Canadian clients. I started as an agent on the phones, overseeing and making sure that the quality of their calls was compliant with FDCPA. Skilled in Negotiation, Microsoft Excel, Google Workplace, Analytical Skills, Risk Management, and Customer Service. My skills and experience are focused mainly on dealing with customers, escalation, and overall customer satisfaction. I am looking forward to being part of your team, and ultimately adding value to your business.
    Featured Skill Phone Support
    Medical Billing & Coding
    BPO Call Center
    Online Chat Support
    Email Support
    Data Entry
    Information Retrieval
    Medical Records
    Social Media Marketing
    Cold Calling
    Administrative Support
    Customer Service
    Social Media Management
    Online Market Research
  • $8 hourly
    • 5.0/5
    • (4 jobs)
    With over a decade of experience in the BPO / call-center industry, I have held a pivotal role as a QA, and delivered top-notch service as a customer + tech support representative. I have since added 4 more years of experience after joining Upwork — presently employed at a leading US logistics firm, from which I worked my way up as a logistics expeditor to an account manager. Campaigns I handled during my 10 year tenure in BPO include: -Transunion (US credit bureau) -XBOX (Microsoft) -SeaRay Boats (US/International luxury boats and yachts) I am detail-oriented and very technical with each project that I handle. Partnered with my communication skills, I can assure a great analysis + solution to every issue that always equate to an excellent customer experience. I look forward to adding value to your business, ensuring consistency day in, day out!
    Featured Skill Phone Support
    Online Chat Support
    Email Support
    Administrative Support
    Customer Service
    Technical Support
    Email Communication
    Data Entry
    Customer Support Plugin
  • $8 hourly
    • 5.0/5
    • (5 jobs)
    I have more than 8 years in total of experience as a Customer Service Expert, Collections Specialist (Both inbound/outbound), Sales Specialist, and Retention Specialist across the United States. I possess optimism and dedication towards my work which increases my potential through experience to have a positive contribution to your company. I posses management and leadership abilities on top quality. In terms of customer handling, I provide a tailored fit solution in the most efficient way possible, addressing customer’s questions, billing concerns and meeting client's quota. I am also reliable in solving issues related to setting up internet connection, mobile device troubleshooting, email, software and so much more. •Expert in customer relations and ensuring the customers satisfaction •Excellent written and verbal skills in English (handles email and phone inquiries) •Dedicated and Hardworking •Has a good phone and email etiquette. •Innovative, spontaneous, tech savvy and a fast learner •Professional, detail-oriented, organized, motivated, and willing to learn and grow •Can work under pressure/multi-tasker •Knowledgeable in utilizing Microsoft 365 and Google Suite tools •Can work flexible hours •Fast and reliable internet | Has a quiet place to work with
    Featured Skill Phone Support
    Appointment Setting
    Data Entry
    Administrative Support
    Customer Relationship Management
    Multitasking
    Debt Collection
    Customer Satisfaction
    Customer Support
    Customer Service
    Product Knowledge
    Cold Calling
    Customer Retention
  • $5 hourly
    • 5.0/5
    • (1 job)
    Hello there! With 4 years of experience, I've managed accounts and projects in sales, billing, retention, reservations/bookings, content moderation, retail, and e-commerce. I'm skilled in data gathering, data entry, email management, content creation, and administrative tasks. Proficient with Google Workspace, Microsoft 365, Zendesk, and Evolve. I value collaboration, efficiency, and integrity. You can count on my availability and commitment. I recently transitioned into freelance work to pursue continuous learning and relationship-building. I'm thrilled about the possibility of growing, working together, and contributing to your company's success. Let's connect and explore ways in which we can work together to achieve our goals!
    Featured Skill Phone Support
    Gmail
    Time Management
    Virtual Assistance
    Microsoft Office
    Content Moderation
    Resolves Conflict
    Phone Communication
    Email Communication
    Decision Making
    Customer Relationship Management
    Sales & Marketing
    Social Media Management
    Email Support
    Online Chat Support
  • $21 hourly
    • 5.0/5
    • (28 jobs)
    Greetings! (I am available for work.) My name is Maria. I am an accomplished and dedicated professional with a wealth of experience in administrative, virtual assistance, and customer service roles. As seen in my work experiences, I have successfully provided top-tier services to clients around the globe. With a profound passion for excellence, I bring a results-driven approach to every project. Why Choose Me? Proven Track Record: My work history demonstrates my commitment to delivering high-quality results consistently. Diverse Skill Set: With expertise in multiple domains, I offer comprehensive solutions tailored to your specific requirements. Clear Communication: I prioritize open communication, ensuring smooth collaboration and a clear understanding of project goals. Client-Centric Approach: I prioritize client satisfaction and go the extra mile to exceed expectations. Let's Collaborate: My approach to work is straightforward: my client's success is my success. I am excited to work with you on your upcoming projects. Reach out to me, and together, we'll achieve remarkable success. Let's take your business to new heights! I can help you with (but not limited to): 1. Administrative Tasks • Payroll Report via Tsheets, Gusto, Intuit •. Recruiting/Hiring potential candidates for client's projects • Data Entry and Internet Research • Database/CRM Management • Email Management and email response handling • Online File Organization using Dropbox, Google Docs and Spreadsheets, BOX • Basic Accounting using Xero • Project Online/Team Management using Trello, Podio, JIRA, Slack, Asana, Click-up Redmine, Airtable • General VA • Drop-shipping, Product listing, Order processing via Shopify, Shipstation, Inkfrog, Junglescout, Walmart Seller Central, Amazon seller central, Veracore, BigCommerce, Commerce Hub/DSCO • Gmail, Yahoo Mail, Hotmail/Outlook • File management using Google Drive, Dropbox, Basecamp • Converting pdf to word • Transcription of audio files • . Basic HTML, Basic Photoshop • Basic Knowledge of Wordpress • Generating/ creating reports • Process documentation including video process using Loom • Preparing Amazon FBA shipments, Filing for Missing FBA inventories, Feedback Removal • Saas software CRM • Personal or Business Account set-up 2. Social Media Management • Social Media profile set-up and verification for social media platforms • Managing various social media platforms such as Facebook, Twitter, LinkedIn, Instagram • Updating and claiming of review sites for such Yelp, Vitals, Google maps, Yellowpages • Agora • Canva •. Creating SMS or Email Campaigns via Mailchimp and Klaviyo 3. Customer Service Support • Chat/Phone/Email • Zendesk, Freshdesk and Zoho, Kayako, Gorgias, ReDo • Communication Platforms Skype, Yahoo Messenger, Hangouts, Google Voice, Viber • Bookings, Hotel Reservations/Travel with flights/Rental inquiries • Order processing, follow-ups, refunds, returns, exchange coordinating with the manufacturer, etc. • Payment gateway such as Paypal, Amazon Pay, Stripe to name a few • Order fulfillment (CSV or XLS file) • Knowledgeable E-commerce sites such as Magento backend, Shopify backend, Shipstation, Amazon seller Central, BigCommerce • Responds to customer's queries through Amazon, eBay, Facebook, Instagram, etc.
    Featured Skill Phone Support
    Amazon FBA
    Inventory Management
    Customer Satisfaction
    Amazon Listing
    Online Chat Support
    Social Media Management
    Administrative Support
    Executive Support
    Shopify
    Amazon Seller Central
    Virtual Assistance
  • $10 hourly
    • 5.0/5
    • (1 job)
    ✅ To harness my talents and skills, continuously refining them while embracing the daily challenges inherent in fulfilling my duties and responsibilities. ⭐️ Quick to grasp new concepts and adept at optimizing workflows. ⭐️ Highly driven and industrious, consistently striving for excellence. ⭐️ Demonstrates a remarkable capacity to swiftly adapt to new tasks and excel in increasingly challenging roles. ⭐️ Proactively engages in self-improvement endeavors, actively pursuing personal and professional growth opportunities.
    Featured Skill Phone Support
    Real Estate Virtual Assistance
    Real Estate Marketing
    Administrative Support
    Desktop & Laptop Support
    Email Support
    Desktop Support
    Technical Support
    English
    Online Chat Support
    IT Service Management
  • $6 hourly
    • 5.0/5
    • (2 jobs)
    I began my career with Concentrix as a Customer Service Representative in the telecommunications sector, where I quickly developed a comprehensive understanding of customer needs and service solutions. In this role, I managed a wide range of inquiries, including billing issues, service maintenance (such as rate plan changes and enabling/disabling roaming features), administrative tasks (account ownership changes, merging accounts), troubleshooting, and upgrades to customers' accounts. My performance consistently met and exceeded targets, earning me recognition for my contributions. I was nominated for and won several "Fab Calls," which celebrated exceptional service and allowed me to share best practices with my peers. As a result of my consistent performance, I was promoted to Subject Matter Expert (SME), where I became a resource for both agents and management. In this capacity, I supported agents with process-related queries and escalations, conducted coaching sessions, and provided feedback to help them refine their skills and meet performance goals. As an SME, I also evaluated agent calls, providing tailored coaching to enhance their customer interactions and overall performance. My ability to foster growth within my team led to a deeper understanding of how to effectively support and develop others. I then advanced to the role of Customer Relations Officer, the highest level of escalation in our department. In this position, I was responsible for addressing complex customer concerns, ensuring that I had thoroughly analyzed their accounts and prepared solutions that aligned with both customer and company objectives. This proactive approach not only minimized repeat contact but also helped establish trust and credibility with our customers. I also managed cases that were escalated to the Telecommunications Ombudsman, liaising with them to ensure a smooth resolution process. Afterward, I transitioned into a Team Leader Training Assistant role, where I gained a comprehensive understanding of leadership dynamics and developed the skills necessary to help agents grow. In this role, I focused on coaching, call analysis, and mindset development. I helped agents understand key performance metrics, supported them in creating action plans to achieve their goals, and provided ongoing feedback to ensure continuous improvement. **Key Skills and Strengths:** - Customer service excellence and resolution of complex issues - Effective coaching and mentoring to support agent growth - Proactive problem-solving and relationship-building with customers - Strong communication and conflict resolution skills - Experience in managing escalations and liaising with industry regulators - Ability to lead, motivate, and develop teams for optimal performance Through my journey at Concentrix, I have honed a deep understanding of customer service excellence, team leadership, and process optimization. I am confident that my experience and skills can bring immediate value to your organization by enhancing customer satisfaction, fostering team growth, and driving operational success.
    Featured Skill Phone Support
    Answered Ticket
    Chat & Messaging Software
    Customer Satisfaction
    Incident Management
    Technical Support
    Product Knowledge
    Order Tracking
    Online Chat Support
    Email Support
  • $8 hourly
    • 3.9/5
    • (1 job)
    Hello there! Thank you for checking out my profile. I have a total of 9 amazing years as a customer service associate across the United States of America handling different campaigns for telecommunications, financial and collections. I am capable of extending my customer service skills in three different channels: phones, chats and emails. I am organized and very efficient. I am resourceful and have attention to details. I can work on my own and can be part of a team - providing quick and effective resolutions. I always make sure that my job is done in a timely manner with an excellent service. I have the willingness to learn and the eagerness to reach my goals at the same time. Customer Service: - Supports customer's business/ corporate account. - Addressed customer service inquiries in a timely manner. - Educating customers about the features and benefits of the product - Providing consistent feedback regarding the overall customer satisfaction, tools and processes. - Assisting customers with their inquiries through 3 different channels: phones, chats and emails
    Featured Skill Phone Support
    Customer Service
    Customer Support
    Administrative Support
    Email Communication
    Customer Experience
    Email List
    Chat & Messaging Software
    Data Entry
    Email Support
  • $8 hourly
    • 0.0/5
    • (3 jobs)
    🌟𝙀𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚𝙙 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙚𝙧𝙫𝙞𝙘𝙚 𝙋𝙧𝙤 𝘿𝙚𝙙𝙞𝙘𝙖𝙩𝙚𝙙 𝙩𝙤 𝙔𝙤𝙪𝙧 𝙎𝙪𝙘𝙘𝙚𝙨𝙨!🌟 𝙒𝙝𝙮 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙚𝙧𝙫𝙞𝙘𝙚 𝙍𝙪𝙡𝙚𝙨 ⚡️⚡️⚡️ Exceptional customer service is not just a department; it's the heart of any successful business. Happy customers are more likely to become repeat buyers and brand advocates. By investing in top-tier customer support, you're investing in your company's growth and reputation. 𝙒𝙝𝙮 𝘾𝙝𝙤𝙤𝙨𝙚 𝙈𝙚? 🚀 𝙀𝙭𝙩𝙚𝙣𝙨𝙞𝙫𝙚 𝙀𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚: With 7 years in the customer service industry, I've honed my skills to deliver the highest level of service. Whether it's answering inquiries, resolving issues, or providing product knowledge, I've got you covered. 🚀 𝙈𝙪𝙡𝙩𝙞𝙘𝙝𝙖𝙣𝙣𝙚𝙡 𝙎𝙪𝙥𝙥𝙤𝙧𝙩: I am proficient in handling customer inquiries through various channels, including email, live chat, phone, and social media. I can adapt to your preferred communication method effortlessly. 🚀𝙋𝙧𝙤𝙗𝙡𝙚𝙢 𝙎𝙤𝙡𝙫𝙚𝙧: I thrive on solving complex issues and turning unhappy customers into loyal advocates. My ability to think on my feet and find creative solutions sets me apart. 🚀 𝙋𝙧𝙤𝙙𝙪𝙘𝙩 𝙆𝙣𝙤𝙬𝙡𝙚𝙙𝙜𝙚: I take the time to thoroughly understand your product or service, ensuring I can answer questions accurately and effectively. Your customers will appreciate the depth of knowledge I bring to the table. 🚀 𝙋𝙧𝙤𝙛𝙚𝙨𝙨𝙞𝙤𝙣𝙖𝙡 𝘾𝙤𝙢𝙢𝙪𝙣𝙞𝙘𝙖𝙩𝙞𝙤𝙣: I pride myself on clear and concise communication. Your customers will always receive well-articulated responses that reflect positively on your brand. 𝙎𝙚𝙧𝙫𝙞𝙘𝙚𝙨 𝙏𝙝𝙖𝙩 𝙒𝙤𝙬: 🔹 Customer Inquiry Handling 🔹 Issue Resolution 🔹 Order Management 🔹 Product/Service Support 🔹 Technical Troubleshooting 🔹 Live Chat Support 🔹 Email Correspondence 🔹 Social Media Engagement 🔹 Knowledge Base Creation 𝙄𝙣𝙙𝙪𝙨𝙩𝙧𝙞𝙚𝙨 𝙄'𝙫𝙚 𝘾𝙤𝙣𝙦𝙪𝙚𝙧𝙚𝙙: 🏢 Insurance 📞 Telecommunications 📱 Technology 𝙇𝙚𝙩'𝙨 𝙆𝙞𝙘𝙠𝙨𝙩𝙖𝙧𝙩 𝙎𝙪𝙘𝙘𝙚𝙨𝙨: Ready to take your customer service to the stratosphere? Let's chat! I'm here to help you cultivate lasting customer relationships, boost satisfaction, and propel your business to new heights. Reach out today, and let's tailor my skills to your unique needs. Your triumph is my mission. Let's exceed customer expectations and make your business unforgettable! 💪
    Featured Skill Phone Support
    Insurance Claim Submission
    Property Insurance
    Vehicle Insurance
    Customer Care
    Online Chat Support
    Time Management
    Email Communication
    Customer Support
    Email Marketing
    Email Support
  • $10 hourly
    • 4.0/5
    • (5 jobs)
    Hi, you can call me Naj. I have been in the customer service industry for the past 9 years. My most recent experience has been handling incoming calls, cold calling and email support with a shipping and moving company in the USA. One reason I particularly enjoy this business, and the challenges that go along with it, is the opportunity to connect with people. In my last jobs, I handle irate clients well and formed some significant customer relationships resulting to me being promoted as escalation layer. What I am looking for now is a company that values customer relations, where I can join a strong team and have a positive impact on customer retention and sales. I'm also seeking a challenging position in a reputed organization where I can learn new skills, expand my knowledge, and leverage my learnings. To get an opportunity where I can make the best of my potential and contribute to the organization's growth. Sincerely Yours, Najelah Customer Service/ Inbound Sales • Handling inbound customer service calls; • Processing Outbound sales calls (For Business Accounts) • Taking inbound or placing outbound collections calls; • Answering technical support inquiries via incoming calls, chat or email; • Demonstrating excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues; and • Performing other duties as assigned. Email and Chat Support • Answering customer’s inquiries from the website by sending emails via outlook • Chatting or answering the customers’ inquiries real-time thru the messaging platform, both the social media apps or from their online accounts Complaints Manager • Managing customers ' recorded dissatisfaction via chat, call, or SMS. • handles the complaint solely thru Salesforce to offer better options or alternatives to resolve the complainants' issues •Tasks to exhaust all options to make the complainant an advocate again. Appointment Scheduling • Setting up for customers for technicians visit • Following up if the appointment was met • Setting up appointment for moving and shipping service request Data Entry • Data input to Clients’ programs and other back office tasks – accurate and precise, • Understand, meet, and exceed targets set before the quarter Websites Search • Task to do search for websites or blog where I can promote our business • Adding comments and promoting our business via social media apps
    Featured Skill Phone Support
    Inbound Inquiry
    Appointment Scheduling
    Customer Service
    Outbound Call
  • $7 hourly
    • 0.0/5
    • (0 jobs)
    I am a travel associate, an experienced customer service agent, and willing to be a virtual assistant seeking a new job opportunity with a reputable organization. I've worked as a travel advisor for a travel agency for a year and two months, and I have experience in client service. It is a pleasure for me to work either full- or part-time for you. I can communicate with your clients utilizing a variety of skills, which will help me win over more business. Due to my experience in delivering client happiness on our service, I am exceptionally skilled at communicating with others and persuading them to purchase your good or service.
    Featured Skill Phone Support
    Canva
    Instagram
    Twitter/X
    Facebook
    Slack
    Phone Communication
    Booking Services
    Customer Service Chatbot
    Social Media Advertising
    Virtual Assistance
    Customer Service
    Email Support
    Online Chat Support
    Travel & Hospitality
  • $20 hourly
    • 4.9/5
    • (18 jobs)
    I’m a highly qualified professional with over eight years of experience working as an Appointment Setter and SDR Manager for different clients. I have gone through a lot of trainings and developed great qualities that an appointment setter/leader should have. I am goal-oriented and never have a problem meeting quotas or goals set by the clientele.
    Featured Skill Phone Support
    Phone Communication
    Telemarketing
    Lead Generation
    Customer Support
    Customer Service
  • $7 hourly
    • 4.2/5
    • (1 job)
    Results-driven professional with a diverse background encompassing customer service, advertising management and data entry. With a solid foundation in customer service, I have honed my communication and problem-solving skills to deliver exceptional experiences and cultivate strong client relationships. As a manager for an advertising firm, I successfully oversaw online shop operations, implementing strategic marketing campaigns and optimizing sales performance. My experience in data entry within an AI company has equipped me with meticulous attention to detail and proficiency in handling complex data sets. Adept at managing multiple tasks and collaborating with cross-functional teams, I consistently deliver accurate and timely results. Seeking a challenging role that leverages my versatile skill set and provides opportunities for growth in a dynamic and innovative environment.
    Featured Skill Phone Support
    Technical Support
    Customer Service
    Content Moderation
    Data Management
    Data Scraping
    Adobe Premiere Pro
    Adobe Photoshop
    Data Science
  • $4 hourly
    • 0.0/5
    • (0 jobs)
    Good morning. What follows here are my skill set that I believe is beneficial to your business: •Proficiency in Mathematics and Accounting Basics •Proficiency in Microsoft Tools such as Excel, Word, Powerpoint,etc. •Good communication skills especially in conversation with customer, clients etc
    Featured Skill Phone Support
    Quality Assurance
    Online Research
    Order Processing
    Order Tracking
    Multitasking
    Interpersonal Skills
    Email Communication
    Customer Care
    Email Support
    Online Chat Support
    Customer Service
    Data Analysis
    Accounting
    Data Entry
  • $12 hourly
    • 3.6/5
    • (2 jobs)
    Results-driven professional with expertise in executive support, onboarding, digital marketing, and SEO content creation. Adept at streamlining processes, enhancing brand visibility, and optimizing customer experience. Passionate about leveraging skills in social media management, training, and process improvement to contribute to organizational success.
    Featured Skill Phone Support
    Packaging Design
    Slack
    Zoom Video Conferencing
    Communications
    Time Management
    Computer Skills
    Active Listening
    Email Communication
    Customer Service
    Copywriting
    Administrative Support
    Executive Support
    Customer Onboarding
    SEO Writing
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