Hire the best Phone Support Agents in Cavite, PH
Check out Phone Support Agents in Cavite, PH with the skills you need for your next job.
- $35 hourly
- 4.9/5
- (19 jobs)
"Teamwork is the ability to work together towards a common vision. It is the fuel that allows common people to attain uncommon results." - Andrew Carnegie Hello there! My name is Erick. I am a passionate IT professional since 2010 with experience in providing customer and technical support to different Fortune 500 US-based companies. These companies include (Dell Computers, Coca-Cola IT Helpdesk, Sport Clips- Salon Ultimate and a few MSP companies). I've worked as a Senior Remote Desktop/Network Engineer for several MSP companies based in the US, Canada and Australia. Qualification Highlights: Datto Certified Practitioner in RMM Datto Certified Practitioner in Autotask PSA Datto Certified Deployment Specialist in Continuity Datto Certified Deployment Specialist in RMM Datto Certified Practitioner in Networking ConnectWise Manage 101 User Connectwise Automate 101 User Connectwise Control 101 User IT Glue Certified Professional: User Level 1 Threatlocker Ringfencing CyberHero CompTIA A+ ITIL V3 Certified Lean Six Sigma Yellow Belt MS 900 Certified Since I started working as an IT professional, I have gained IT knowledge in: Ticketing system: - Datto AutoTask PSA - Halo PSA - Connectwise Manage - Syncro MSP - Atera MSP - Jira - RepairShopR - Freshdesk - Zoho Desk - Zendesk - ServiceNow - Siebel / Dellserv RMM: - Syncro MSP - Atera MSP - NinjaOne RMM - Datto RMM - Connectwise Screenconnect - Solarwinds RMM - LogMeIn Central Remote Control software: - Splashtop - LogMeIn - Anydesk - GoToAssist - BOMGAR - TeamViewer - Solarwinds N-Able MSP Anywhere KB Management System: - IT Glue - Hudu - Service Now KB - Jira Confluence - Atera KB - Syncro KB Phone System: 3DUC 3CX SASBOSS ACCESS4 Password Manager: Password Boss Bitwarden NordPass Keeper Bitwarden Lastpass 1Password MDM: O365 Admin Microsoft Azure AD Microsoft Entra Microsoft Intune Windows 365 CIPP Email Data Backup: Dropsuite Datto Backupify Acronis Cyber Protect Clous Backup N-AbleCive Data Protection Veeam Backup for O365 Avanan Email Security Service: Cofence Mail Protector Proofpoint GraphUs Ironscales Cydef Mailguard MDR/EDR/XDR platform: Todyl EDR Datto EDR Rocket Cyber SAAS alerts Huntress Augmentt Cloud Controlled Networking: Cisco Meraki Microsoft Intune Privatise VPN Tailscale Backup Solutions: - Acronis Cloud Backup - Veeam - FABS Backup - N-Able Backup Console - Carbonite - Box / Dropbox - OneDrive - Shadow Protect - Nakivo Backup AV, Firewall, and anti-spam: -Threatlocker - Autoelevate - Sonicwall - Fortinet - ESET - Sophos - Malwarebytes - Todyl - Webroot - Sentinel One - Galactic Scan File-Sharing: - One Drive - Dropbox - Sharepoint - Google Drive / Drive Filestream Database Servers: - Microsoft SQL Server 2019 - Microsoft SQL Server 2008 My troubleshooting skills are but are not limited to: - Windows / Mac basic and advanced troubleshooting - Gsuite administration / Migration - Zoom administration / Migration - O365 administration / Migration - Microsoft Entra administration - Windows 365 Administration - Microsoft Intune Management - VM administration - Online/Cloud Backup Management (Acronis) - Image Backup (Veaam) - Synology NAS backups administration - QNAP NAS backups administration - Unifi/Ubiquiti device administration - Active Directory Management - Server Administration - Patch Management - Virus monitoring and removal - Advanced Windows and Mac Hardware troubleshooting and maintenance - Multi-function Printer setup and troubleshooting - Software installation and compatibility troubleshooting - File or folder permission management - Basic Network Troubleshooting - Firewall /Router Setup - Port forwarding, Wireless configuration, MAC filtering, Firewall - Password Manager administration - MFA administration
Phone Support
Server AdministrationManaged ServicesNetwork EngineeringmacOSSystem AdministrationIT ManagementMac OS X AdministrationRemote IT ManagementIT SupportHelpdeskCustomer SupportDesktop SupportTechnical SupportEmail Support - $10 hourly
- 4.9/5
- (11 jobs)
Thank you for checking out my profile, here is a quick overview of my experience, skills and strengths: I have over two decades of immersed experience in the dynamic landscape of the Customer Service industry, I am a seasoned professional with a proven record of excellence. As a self-starter, I take pride in my ability to navigate the intricacies of this field with great attention to detail and efficiency, ensuring not only the timely completion of tasks but also the delivery of high-quality work. Throughout my career, I have honed my skills in meeting client deadlines, a testament to my commitment to exceeding expectations. I thrive in environments that require adaptability, leveraging my capacity to learn quickly and seamlessly integrate new knowledge into my skill set. This ability to adapt and evolve has been a cornerstone of my success, allowing me to consistently reach for higher personal and professional standards. One of my distinguishing characteristics is my dedication to setting and achieving ambitious goals. I continually challenge myself to elevate the standards by which I operate, always striving to surpass the expectations of both my employer and the customers I serve. This commitment to excellence has not only been a driving force behind my success but has also fostered a reputation for reliability and competence in the realm of Customer Service. In summary, my extensive experience, self-driven nature, attention to detail, adaptability, and commitment to surpassing expectations collectively define my profile in the Customer Service arena. I am poised to bring a wealth of knowledge and a results-driven mindset to any team, consistently contributing to the achievement of organizational goals and the enhancement of customer satisfaction.
Phone Support
Communication EtiquetteCustomer SupportSocial Customer ServiceLead GenerationData EntryCustomer ServiceMicrosoft OfficeGoogle DocsPhone CommunicationProduct KnowledgeOnline Chat SupportEmail Support - $11 hourly
- 4.9/5
- (120 jobs)
Hi there! I'm Rosary, and I'm thrilled to introduce myself as an administrative professional from the Philippines. I'm here to offer you a comprehensive array of administrative services that can streamline your operations and allow you to concentrate on what truly matters. Here's an expanded look at the diverse administrative tasks I can assist you with, including but not limited to: ***Data Entry: I'll diligently handle data entry, ensuring that your information is accurately recorded and organized, facilitating more informed decision-making. ***Project Management: If you have projects that need oversight and coordination, I can help manage timelines, tasks, and communication to ensure successful project completion. ***Email and Calendar Management: I'm adept at managing email communication, ensuring that important messages are promptly addressed. Simultaneously, I can keep your calendar impeccably organized, ensuring you never miss an important appointment or deadline. ***Office Organization: I'll maintain a well-organized office environment, ensuring supplies are stocked, equipment functions smoothly, and everything is in its right place, fostering an efficient workspace. ***Phone Calls and Customer Service: I can professionally handle phone calls, take messages, and direct important calls to the right person. My customer service skills will leave a positive impression on your clients and associates. ***Social Media Management: If maintaining a vibrant and engaging social media presence is on your agenda, I'm well-equipped to create, schedule, and respond to posts and messages, helping you bolster your online presence. ***Confidentiality: Rest assured, I will treat all customer and employer information with the utmost confidentiality and security, safeguarding your sensitive data. ***Filing and Documentation: I'll expertly manage your filing systems, keep records updated, and ensure that crucial documents are easily retrievable when you need them. ***Appointment Scheduling: Whether it's setting up meetings, appointments, or travel arrangements, I can handle the logistics efficiently, ensuring that your schedule runs seamlessly. ***Travel and Event Planning: I'm skilled at organizing travel itineraries and event details, ensuring a hassle-free experience for you and your team. ***Online Research: I'll conduct thorough research to gather materials and sources for your presentations, guaranteeing that your work is well-informed and well-supported. ***Contact List Management: I can maintain and update your contact list, making sure you have quick access to the right people when you need them. ***Meeting Support: Whether it's arranging meetings, preparing materials, taking notes, or following up on action items, I'm your reliable ally in ensuring that meetings run smoothly. ***Document Preparation: I'll assist in creating, proofreading, and formatting documents, reports, and presentations to meet your exacting standards. My mission is to lighten your administrative load, enhancing your efficiency and freeing up your time for strategic thinking and leadership. Feel free to reach out to me, and together, we can transform the way you work, making your professional life more productive and enjoyable. Let's work together to achieve your goals!
Phone Support
Project ManagementAdministrateManagement SkillsLegal AssistancePhone CommunicationCustomer ServiceAdministrative SupportCustomer SatisfactionPersonal AdministrationExecutive SupportVirtual AssistanceEmail CommunicationMicrosoft ExcelData Entry - $15 hourly
- 5.0/5
- (8 jobs)
✅ Top Rated Plus Freelancer ✅ 20 years of experience in customer service ✅ 100% Job Success Rate ✅ Verified account on Upwork ✅ 21,000+ Hours on Upwork I graduated cum laude with a degree in Business Administration, with a major in Financial Management. I have 20 years of customer service experience, including managing a team of client support advocates at Thumbtack Inc. I have had the opportunities to work for esteemed companies, such as IBM Daksh, 24/7 Customer Philippines, and Teletech, as a Customer Service Representative and Technical Support Representative, where I honed my communication skills and developed a high level of problem solving skills. While working as a customer support representative at 24/7 Customer Philippines, I was recognized as the first agent to meet the required average handling time (AHT) and for consistently achieving the lowest AHT in the team. I also worked face-to-face with customers for three years as a cashier and Store Marketing Assistant at Jollibee Naic, Cavite, where I learned how to handle large volumes of customers during peak hours and how to effectively up-sell products and promotions. I am proficient in Zendesk, Desk, Velaro, Asana, Slack, and Google Applications (document, calendar, and spreadsheet).
Phone Support
Customer ServiceManagement SkillsZendeskMarketing StrategyData AnalysisTechnical SupportArticle WritingEmail Communication - $14 hourly
- 5.0/5
- (4 jobs)
I’m a Jill of all Trades with a CAN-DO attitude, dedicated to delivering world-class customer service. My extensive experience spans multiple industries, including: -Customer Service (phone, email, and face-to-face) -Email & Chat Support -Email Management -MS Outlook & Google Drive -Social Media Management -Data Encoding (Google Drive & MS Word) -Skip Tracing (Debt & Real Estate) -Photography & Editing (Adobe CS6 & Lightroom) -Video Editing (Sony Vegas & Final Cut Pro) -Real Estate Cold Calling Additionally, I specialize in administrative support for window cleaning, roofing, and construction companies, with expertise in HouseCall Pro, ResponsiBid, and EagleView. Let’s work together to take your business to the next level! 🚀
Phone Support
Office AdministrationLogo DesignVideo EditingAdobe LightroomGraphic DesignPhoto EditingData EntryVirtual AssistanceCustomer ServicePhotographyAdobe PhotoshopEmail SupportOnline Chat Support - $10 hourly
- 0.0/5
- (3 jobs)
Data imports Customer assistance Computer literate Administrative duties Effective communication skills Email/Chat Support Social Media Management Shopify Gorgias Klaviyo Dropshipping E-commerce Ticket Handling
Phone Support
CommunicationsGorgiasEmail CommunicationShopifyData EntryTime ManagementCustomer ServiceCustomer SupportInterpersonal SkillsCommunication EtiquetteOnline Chat SupportSocial Media ManagementEmail Support - $10 hourly
- 0.0/5
- (1 job)
Specializes in Customer Service Assistance, Virtual Assistant, Account and Operation Support Specialist, and Program Coordinator 🙋🏼 ⚡️ I'm all about embracing challenges and continuous growth, making me the ideal candidate to help your business thrive. ⚡️ Over the last 5 years, I've been dedicated to assisting customers and businesses, with a strong focus on startups, established and entrepreneurs. ⚡️ I'm here to make your customer service and operations shine! From tackling tough problems to smoothing out processes, count on me to be your all-in-one support champ. Let's team up to ace customer care and boost efficiency together. Whether it's answering queries with finesse or fine-tuning behind-the-scenes work, I'm your support superhero! Ready to level up your game? Let's dive in and make magic happen! 🚀 ⚡️ My primary mission? To streamline the business operations, boost productivity and increase the profitability. When your business succeeds, it's a win-win for both of us! *wink* ⚡️ I would be happy to share my CV with you. Let's have a chat about how my skills and experience can drive your business to new heights. -- HIRE ME
Phone Support
Program ManagementEducationalProject ManagementCommunicationsProduct KnowledgeVirtual AssistanceOffice 365Outbound CallCustomer SatisfactionCustomer ServiceCustomer SupportInbound InquiryComplaint ManagementEmail Support - $12 hourly
- 5.0/5
- (21 jobs)
Hello! My name is Davied Dela Cruz, and I am a seasoned professional based in Manila, Philippines, with over a decade of experience in the freelance industry. I transitioned to freelance work in 2013, driven by a desire to improve work-life balance and eliminate the long commute that consumed up to six hours of my day. Although online work was not as prevalent at the time, I took the leap, and the transition has been successful, allowing me to continuously seek new opportunities and professional growth in the online space. Skills and Experience: 1. Customer Service: Over 10 years of experience across various channels, including phone, email, chat, and social media. 2. Team Management: 8 years of experience managing agents, teams, and entire operations. 3. Training: 5 years of experience in training and development. 4. Quality Assurance: 3 years of experience in website testing and quality assurance. 5. Data Management: Proficient in data entry, web research, data analytics, and report generation. 6. Recruitment: Experience in sourcing, interviewing, and hiring candidates. 7. Technical Proficiency: Skilled in using various platforms, such as Zendesk, Salesforce, Shopify, Freshdesk, and other online tools. 8. Communication: Fluent in English, with strong verbal and written communication skills. 9. Adaptability: Quick learner with the ability to adapt to changes and thrive under pressure with minimal supervision. 10. Proven Excellence: Consistent track record of excellence, earning recognition and promotions throughout my career. I am confident that my experience and skill set make me a valuable addition to any team. I look forward to the opportunity to contribute to your organization and am excited about the prospect of working together.
Phone Support
ReportShopifyOrder ProcessingOrder FulfillmentSalesforce CRMZendeskOrder TrackingTraining & DevelopmentData AnalysisLeadership TrainingCustomer SupportTeam FacilitationManagement SkillsMicrosoft Excel - $10 hourly
- 3.9/5
- (2 jobs)
I am a Technical Support Manger/Project Manager/IT Administrator specializing on development and management of Global Virtual Teams. I’m currently working with an up and coming VOIP dialer for majority of the industries that’s using lead generation and CRM (integration) in US and Canada. Skills: Expertise in Windows 7, 8, 10 Server 2003, Server 2008, Server 2012 R2 Configuration and Troubleshooting Experience on being a Team Lead/Project Manager focusing on VOIP Software setup and installation. Computer hardware and software, including installation, configuration, management, troubleshooting and support. Provide help desk support via phone, email or any other ways of electronic communication with the end-users. Perform diagnostics and troubleshooting on Systems or Network issues. Managing and nurturing technical support staff. Involved on suggesting and QA testing on systems with the developers.
Phone Support
VoIP AdministrationAdministrative SupportInformation Technology OperationsTechnical SupportWindows AdministrationInformation Technology StrategyDesktop SupportOnline Chat SupportEmail Support - $9 hourly
- 4.5/5
- (3 jobs)
Currently working as Medical Claims Representative/ AR follow up since January 2018- Present (Illinois)- for Medicare, Auto Claims and Workers Compensation Injury Specialize in the following areas: *Resolving claim denials *Verifying Patient's Benefits *Understand payer's policy for denial cycle per each code *Take Back / Recoupment *Request for Authorization or Retro- Authorization *Request for Referral or Retro- Referral *Preparing Medical Records for reconsideration *Posting Authorization approval *Posting Payment With 8 years worked experience in Medical Billing as Account Representative/ Lien Collection Specialist in California Workers Compensation *Responsible in handling efficient negotiation with adjusters or defense attorney via Phone, Email or Fax *Responsible in prioritizing claims for negotiation with hearing status *Sending charges or settlement agreement to adjuster or Defense Attorney thru Email or Fax *Preparing documents for upcoming hearing *Request for Lien filing/refiling *Request for DOR's filing/refiling *Responsible in making number of calls per day *Reports updates daily -To reach monthly quota
Phone Support
Computer SkillsData EntryMicrosoft OfficeEmail CommunicationMedical Billing & CodingCustomer ServiceData CollectionPrice & Quote Negotiation - $9 hourly
- 4.6/5
- (5 jobs)
I am a very committed and passionate employee. I can do jobs with less supervision. I'm into understanding the client needs and focusing in delivering results. I'm also willing to undertake additional responsibilities from time to time. With my vast experience in Sales and in Customer Service, I am confident enough to say that I would be able to adjust in whatever situation I would be in.
Phone Support
Product KnowledgeCommunication EtiquetteAdministrative SupportCustomer ServiceRefund ProcessingOutbound SalesCustomer SupportSales ManagementOnline Chat SupportComplaint Management - $10 hourly
- 5.0/5
- (9 jobs)
Efficient. Detail-Oriented. Results-Driven. Are you looking for a highly organized and proactive Virtual Assistant who 𝑲𝑵𝑶𝑾𝑺 𝒉𝒐𝒘 𝒕𝒐 𝒈𝒆𝒕 𝒕𝒉𝒆 𝒋𝒐𝒃 𝒅𝒐𝒏𝒆? I bring 5+ years of experience in data entry, administrative support, dispatch coordination, bookkeeping, and CRM management, helping businesses stay efficient and organized. 🔹 What I Can Do for You: ✔ Data Entry & Management – Accurate data handling in Excel, Google Sheets, Power BI, and CRM tools (Close CRM, Pipedrive). ✔ Administrative & CRM Support – Email & calendar management, document organization, and workflow optimization. ✔ Dispatch & Work Order Processing – Scheduling, tracking, and invoicing in Elmtree & QuickBooks. ✔ Financial & Vendor Coordination – Processing 450+ invoices/month, reconciling accounts, and tracking expenses. ✔ Client & Team Communication – Handling inquiries, coordinating with vendors, and ensuring smooth workflows. 🔹 Why Work with Me? ✅ Detail-Oriented & Reliable – I ensure accuracy in every task. ✅ Tech-Savvy – Skilled in Excel, Power BI, QuickBooks, ServiceNow, Ariba, Elmtree, and more. ✅ Proactive Problem-Solver – I don’t just complete tasks—I optimize processes. ✅ Strong Communicator – Experienced in working with global teams and clients. Let’s discuss how I can help your business run smoother and more efficiently! Click the "Invite" button, and let’s get started. 🚀
Phone Support
Online ResearchInvoiceSocial Media ManagementCustomer ServiceSAPCanvaBookkeepingGoogle SheetsData AnalysisMicrosoft ExcelProduct ListingsAdministrative SupportLead GenerationData Entry - $10 hourly
- 4.0/5
- (3 jobs)
You saw my profile by fate. If you are still looking for someone who’s independent, trustworthy, best of the best and will take care of your business for you, you have the right person and profile! Set up interview for us to know each other more. Wink!
Phone Support
Lead GenerationVirtual AssistanceCustomer SupportSalesCold CallingProduct KnowledgeTechnical SupportEmail CommunicationData EntryCustomer SatisfactionEnglishEmail Support - $6 hourly
- 2.7/5
- (5 jobs)
Hello and welcome! With over 10 years of professional experience, I have honed my skills in customer service supervision, back-office management, and project assistance. Additionally, I possess advanced proficiency in creating and optimizing campaigns on Facebook Ads and Google Ads platforms. Here's what I bring to the table: - Customer Service Supervision:I have a solid track record of effectively managing customer service teams, ensuring high levels of customer satisfaction through prompt resolution of issues and efficient service delivery. - Back-Office Management: As a back-office supervisor, I excel in overseeing administrative functions, optimizing processes, and maintaining operational efficiency to support seamless business operations. - Project Assistance:I bring valuable experience in providing comprehensive project support, including coordination, documentation, and ensuring project milestones are met on time and within budget. - Digital Advertising Expertise:With a deep understanding of Facebook Ads and Google Ads, I specialize in crafting targeted campaigns that drive engagement, increase conversions, and maximize ROI for businesses. I am dedicated to delivering results-driven solutions and contributing to the success of your projects. Let's collaborate to achieve your business goals effectively.
Phone Support
RecruitingHR & Recruiting SoftwareCustomer CareAdministrative SupportVirtual AssistanceData EntryPhone CommunicationCustomer SatisfactionCustomer ServiceCustomer SupportEnglishInbound InquiryTeam Management Want to browse more freelancers?
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