Hire the best Phone Support Agents in Iloilo, PH

Check out Phone Support Agents in Iloilo, PH with the skills you need for your next job.
  • $8 hourly
    I'm a freelance professional with extensive experience in customer service and property management. I excel at problem-solving and communication, and I'm passionate about delivering exceptional service. In customer service, I can handle customer complaints, respond to inquiries via email and phone, and develop strategies to improve customer satisfaction. In property management, I can manage rental properties, handle tenant inquiries and maintenance tasks, and coordinate with vendors and service providers. I'm highly organized, detail-oriented, and can work independently or as part of a team. If you need someone who can provide top-notch customer service and property management services, please contact me to discuss your needs.
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    WordPress
    Buildium
    RingCentral Glip
    Google Spreadsheets API
    AppFolio
    Online Chat Support
    Customer Support
    Canva
    Zendesk
    Google Docs
    Lead Generation
  • $8 hourly
    Hello, I have an experience as an account manager in some of the listings in the U.S. Also, I have experience as well doing reservations in hotels located in Ireland and Scotland. Before I decided to be a remote worker, I was a call center agent for more than 2 years. These are my experiences: -Manages Airbnb, Booking.com, VRBO, Expedia -File claims and fees on Airbnb -Upload listings on all platforms. That includes creating a description and titles. -Working remotely as reservations in 1roomnow company located in Scotland and Ireland -Adjust prices in Pricelabs -Expertise in Lodgify Channel Manager and Avantio -Peerspace management Looking forward to hearing from you. Regards, Rachel B.
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    Customer Experience Research
    Scheduling
    Community Management
    Account Management
    Customer Support
    Customer Service
    Data Entry
    Customer Satisfaction
    Social Media Management
    Email Support
    Online Chat Support
    Customer Feedback Documentation
  • $8 hourly
    Need an EXPERIENCED CUSTOMER SERVICE SUPPORT for the long haul? 📝 A dedicated professional with 6+ years combined experience in customer service. 📝 Empathetic - Can relate to customer's situation. 📝 Compassionate - I always see the value of all support inquiries and I am eager to assist people whenever and wherever possible, even if that means working outside my scope of support. 📝An adept troubleshooter with strong instinct and wise decision-making, recognized for flexibility and dedication in attaining objectives. 📝Impressive people skills, capable of quickly establishing connections and driven to actively create new bonds. 📝Optimistic - Positively assures customers that their concerns have solutions and expresses confidence in delivering the desired outcomes. 📝Demonstrates capacity to exceed customer and company expectations. 📝Patience levels at stellar altitude.
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    Customer Satisfaction
    Customer Support
    Administrative Support
    BPO Call Center
    Email Support
    Customer Service
    Email Communication
  • $12 hourly
    I am an Upwork Certified and Top Rated Plus customer care specialist with 5+ years of experience and a demonstrated track record of providing exceptional customer service. My specialties include, but are not limited to: ✔️ Inbound/Outbound Sales ✔️ Inbound/Outbound Customer Service ✔️ Email Customer Support ✔️ Live Chat Customer Support ✔️ Microsoft Office Tools ✔️ Multiple Ticketing Softwares ✔️ 80 WPM Why you should hire me: ✅ Highly Organized ✅ Detail-Oriented ✅ Capable of handling multiple tasks and requests at once. ✅ Provide Top-Notch Customer Service ✅ Always Exceed Customer Expectations ✅ Able to quickly learn new systems and processes ✅ Dedicated to providing prompt and effective solutions If you think that's all there is, there's more! ✅ I can work as your virtual assistant ✅ Capable of supporting a team ✅ Trainer ✅ Team Leader The device I use: Macbook Air M1 with 8 GB of Ram & 516 GB of Storage I am confident that my skills and expertise will help you in improving your businesses and achieving your goals. 💯 So, how about we get started? 😉
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    Customer Retention
    Ticketing System
    Email Etiquette
    Customer Service Training
    Social Customer Service
    Customer Experience
    Ecommerce Order Fulfillment
    Technical Support
    Ecommerce Support
    Email Support
    Online Chat Support
    Customer Service
    Customer Satisfaction
    Customer Support
  • $5 hourly
    Hi! My name is Edna, and I am a skillful customer service representative. I am used to multi-tasking and very much flexible with whatever schedule is assigned to me. - Chat Support - Email Support - Phone Support - Social Media Support - Data Entry
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    Customer Support
    Order Entry
    Customer Service
    Technical Support
    Product Support
    Customer Satisfaction
    Email Communication
    Social Media Management
    Call Center Management
    English
    Order Tracking
    Email Support
    Online Chat Support
    Typing
  • $8 hourly
    𝖭𝖾𝖾𝖽 𝗌𝗈𝗆𝖾𝗈𝗇𝖾 𝖤𝖷𝖯𝖤𝖱𝖨𝖤𝖭𝖢𝖤, 𝖨𝖭𝖣𝖤𝖯𝖤𝖭𝖣𝖤𝖭𝖢𝖤, 𝖳𝖧𝖮𝖱𝖮𝖴𝖦𝖧 𝖺𝗇𝖽 𝖼𝖺𝗇 𝖲𝖳𝖠𝖱𝖳 𝖨𝖬𝖬𝖤𝖣𝖨𝖠𝖳𝖤𝖫𝖸! WORK WITH ME! I've done this before. wink* 📞 Manage communication with guests from booking to check-out using property management software. 🌐 Respond promptly and courteously to guest inquiries, ensuring a seamless experience. 🧼 Coordinate and oversee the cleaning team to ensure pristine accommodations. 🔧 Manage the maintenance team, addressing issues promptly for guest satisfaction. 📧 Handle claims with Airbnb and insurance, ensuring timely resolution. 💳 Manage the deposit process, overseeing charges and refunds as necessary. 🧑‍💻 Utilize PMS (Hospitable, OwnerRez, HostAway, Guesty, Turno, Breezeway) features to streamline processes and enhance guest satisfaction. 📈 Monitor and maintain guest reviews and feedback Furthermore, I am flexible. As project requirements change and pivot, I will work with you to ensure we reach the desired result. We will work together best if you can provide detailed instructions highlighting everything you need. With that said, I am also able to think on my feet and respond to changing objectives and priorities. I’m ready and available right now to get started on your project. Get in touch – I look forward to working with you. HIRE ME ;)
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    Communications
    Sales
    Phone Communication
    Scheduling
    Property Management
    Email Support
    Administrative Support
    Communication Skills
    Customer Care
    Customer Experience
    Microsoft Office
  • $6 hourly
    Dear everyone, My name is Jose Belmar Faderon, and I bring over six years of expertise in sales, marketing, and real estate cold calling/Virtual Assistant. Throughout my career, I have undergone extensive leadership, product, and English training, consistently surpassing client expectations. My project portfolio includes successful ventures in appointment setting, sales, lead generation, skip tracing, email support, technical support, and strategic email and text campaigns. With a solid marketing background, I am proficient in utilizing a range of CRMs and platforms, including Podio, Xencall, BatchDialer, Call tools, Mojo KV Core, Smarter Contact, Roor, Batch Leads, and more. Having collaborated with private companies and agencies, I am now leveraging my skills independently from my home office. I am dedicated to delivering on commitments and ensuring that every project is executed with precision. My reliability, coupled with an innovative mindset, has been the cornerstone of my success. Equipped with a fast and stable internet connection, I have created a quiet workspace to guarantee optimal audio quality during calls. I am eager to bring my proven track record and proficiency in diverse platforms to your team. Thank you for considering my application. I look forward to the opportunity to discuss how my skills align with your needs and contribute to the success of your team. Sincerely, Jose Belmar Faderon
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    Real Estate Virtual Assistance
    Real Estate Listing
    Real Estate Lead Generation
    Real Estate Cold Calling
    Sales
    Inbound Marketing
    Email Marketing Report
    Cold Calling
    Virtual Assistance
    Lead Nurturing
    Email Marketing
    Real Estate
    Telemarketing
  • $7 hourly
    Dear everyone, My name is Sherra Jade Gangoso, I have worked in sales and marketing, doing outbound and inbound calls and as a Real Estate Cold caller/VA for 5 years. I have been through many leadership, product, English training and have surpassed expectations from different clients. I have done projects such as appointment setting, sales, lead generation, email support, technical support, email and text blasting as well. I have an excellent background in marketing and I'm also proficient using many different types of Crms and platforms such as Podio, Xencall, Call tools, Mojo KV Core, Batchdialer, Batchleads, Smarter contact, Roor, etc. I have worked with private companies, agencies, and now working independently at home. I always make sure that when I commit to something, I get the job done. I am reliable and innovative. I have a fast steady, reliable internet connection and a quiet place to achieve the best quality of audio when making calls. Thank you and I'm looking forward to hearing from you guys!!
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    B2B Marketing
    Email Marketing Strategy
    Office Administration
    Email Support
    Social Media Advertising
    Phone Communication
    Property Insurance
    Cold Calling
    Lead Generation
    Data Entry
    Lead Nurturing
    Telemarketing
    Email Marketing
  • $7 hourly
    I am enthusiastic, reliable, and hard-working individual who has over 5 years of experience giving professional, efficient, and high quality service to various international client and companies. I worked in the Customer Service/ Virtual Assistance/BPO industries as phone to email and live chat support.
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    Email Management
    Technical Support
    Communication Skills
    Time Management
    Customer Service
    Online Chat Support
  • $7 hourly
    PROFILE Highly organized, dedicated and customer service oriented person, with a proven ability to improve working environments with commitment to customer welfare, possess interpersonal skills demonstrating the utmost discretion and integrity when dealing with confidential information's.
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    Customer Service
    Email Support
  • $12 hourly
    The services that I offer: Social Media Management Handling inbound and outbound calls Handling CRMs Web development using WordPress Updating WordPress websites Photoshop Video Editing Photo Editing Talent Sourcing Research  Excellent customer service skills  Outstanding written and oral communication skills  Strong problem solving skills  Ability to multi-task  Strong attention to detail  Ability to make decisions with limited direction  Ability to generate revenue with current and prospective customers.  Supervision of meeting coordination, communications, administrative, and information management.  Report management/generation.  Publications / communications coordination (editorial, production, and dissemination).  Responsibility for maintaining quality customer / client service.  Motivated, results-oriented, and highly efficient.  Ability to lead teams of diverse members and assist them in reaching individual and group goal.  Able to organize/set schedule internal and external meetings, conference calls and other business appointments.  Capable of working in a demanding fast paced environment and communicate effectively with colleagues/clients.  Proficient in a vast number of computer applications (MS Office, Adobe Photoshop, Desktop Maintenance, Wordpress), and hardware maintenance.
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    BPO Call Center
    Technical Support
    WordPress
    Customer Support
    Adobe Photoshop
    Candidate Interviewing
    Customer Service
    Human Resource Management
    Resume Screening
    Call Center Management
    Order Processing
  • $6 hourly
    I have differentiated experiences in the field may it be in Administrative Tasks, Contacts Database Management, Listing Management, Digital Marketing, Transaction Coordinating and Graphic Design.
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    Database Administration
    Administrative Support
    Technical Support
    Transaction Data Entry
    Social Media Website
    Customer Support
    Email Support
    Telemarketing
    Digital Marketing
  • $5 hourly
    Objectives: If you are looking for someone who can help you with taking care of your customers with a worldclass service, Then i can certainly help you. Seeking a position in a challenging but rewarding organization to deliver exceptional projects through fostering customer experience skills and teamwork with co employees. Skills and Can do for you: • Can create rewarding projects that can be use in such improvement of the business. • Data analysis for targeted action items to promote firstclass customer handling. • Proficiency with technology especially computers, software applications, and phone systems. • Exceptional verbal and written communication skills.
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    Salesforce CRM
    General Transcription
    Customer Support
    Content Writing
    Vocal Coaching
    Google Docs
    Shopify
    Data Entry
    Voice-Over
    Customer Service
    Oracle
    Zendesk
    Email Support
    Online Chat Support
  • $7 hourly
    👋 Hi, I'm Elaiza, and I'm here to supercharge your Shopify store! 💼 Shopify Specialist: I excel at managing Shopify stores. From customer service to product updates, inventory management, and pricing optimization, I've got you covered. 📧 Email Marketing Expert: Using Klaviyo, I craft email campaigns that turn leads into loyal customers, increasing your revenue. 📱 Social Media Guru: I'll take care of your social media presence, engaging your audience and building your brand across platforms. 🎨 Creative Designer: Need eye-catching visuals? I create stunning graphics for your website, social media, and marketing materials. 🔥 Proven Results: My track record speaks for itself. I'm all about delivering results and ensuring customer satisfaction. 🌟 Adaptable & Reliable: I'm quick to learn and take initiative. You can count on me to get the job done, no matter the task. 💬 Let's Chat: Ready to take your Shopify store to new heights? Let's connect and discuss how I can help your business succeed. :)
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    Product Research
    Adobe Photoshop
    Customer Support
    Microsoft Excel
    Social Media Advertising
    Facebook
    Customer Service
    Microsoft Office
    Resolves Conflict
    Product Launch
    Cold Calling
    Product Listings
    Data Entry
    Shopify
  • $7 hourly
    Seeking to gain employment in an area where my skills will be challenge and new learning opportunities are available that can apply my diverse skills and background while contributing to the success of my employer. • Technical Support • Sales • Customer Service
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    Email Support
    Online Chat Support
    Following Procedures
    Customer Service
    Sales
    Technical Support
  • $10 hourly
    Freelancer with background of customer service representative, also been familiar with different sets of crm and salesforce. Handled inbox management and email drafting and master at customer service roles.
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    Retail
    Healthcare
    Healthcare Common Procedure Coding System
    Technical Support
    Customer Service
    Email Support
  • $10 hourly
    Hi! I'm Joy. I help call centers identify communication and customer service skills gaps, create lessons and activities that target those gaps, and train team members to provide an effortless experience to customers via phone, chat and email. I handle ad-hoc tasks that involve Google Workspace, Microsoft apps, Zoom, and more. I also do content writing and Wordpress management on the side. You can find a detailed description of my job experiences on and off Upwork below. Let me know if you need someone to help you provide quality phone, email and chat support, or if you need help with general office or admin work. I'm looking forward to hearing from you! ^^
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    Customer Support
    Communications
    English
    Training & Development
    Teaching English
    Customer Service
    Online Chat Support
    Content Writing
    Email Support
    Search Engine Optimization
    Administrative Support
    WordPress
  • $7 hourly
    As a virtual assistant, my strengths lie in my ability to provide efficient and effective support to individuals and businesses. I can handle a wide range of tasks such as scheduling appointments, managing emails, organizing files, and performing online research, answering calls via email, phone, and chat. Through these years of working hard, I have been able to develop a lot of skills to become an expert in this field. I am practical, punctual, diligent and I never compromise when it comes to my profession. I have been working with 100% client’s satisfaction. I am devoted to my works and complete every project with extra care on time. Relax and put all your tensions on my shoulder because I am your VA.
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    Real Estate Cold Calling
    Customer Service
    Sales
    Salesforce
    Data Entry
    Amazon Seller Central
    Email Communication
    Customer Support
    Email Support
    Order Processing
    Zendesk
  • $8 hourly
    I have been working as a telemarketing for almost 10 years and on my experience and expertise I am very confident that I'll be able to have your campaign very successful. I worked as a Business and Development Manager in a Company in California and being a Manager is quite a pressure but its challenging and it helps me develop my seniority skill which I already perfected. I am currently working and looking for a freelance positions that will fit my qualifications.
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    Marketing Strategy
    Call Center Management
    Telemarketing
    Sales
  • $8 hourly
    -Customer Service Representative for United States customers. Knowlegeable in customer handling ,providing resolutions to customer inquiries and, creating a good customer interaction. -Accountancy , Business and Management student capable of delivering service in the field (e.g. Bookkeeping). -Exchange Student in Japan (2020-2022) under AFS. Learned how to read , write and converse using Japanese Language. Up for online interviews and can work for multiple hours a day!
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    Translation
    Business Management
    Teaching Japanese
    File Management
    Communication Skills
    BPO Call Center
    Visayan Filipino Dialect
    Email Support
    Microsoft Office
    Customer Service
    Bookkeeping
    Microsoft Excel
  • $5 hourly
    •7 YEARS proven Cold Caller / Appointment Setter 1. Cold calling using Mojo / Readymode/ Podio / Zendesk / Resimpli / REIREPLY / VULCAN7 2. Generating leads through Driving for Dollars (finding distressed and run down properties) 3. Generating data from Data Cruncher and Redfin 4. CRM Management. 5. Online research using PropStream and MLS 6. Phone Call follow ups. 7. Help evaluating properties and entering into database. 8. Assisting in filling out paperwork for real estate transactions. 9. Managing offers on properties. 10.Handling Email support. 11.Handling Phone support. 12.Transaction coordinating- calling leads to close the deal 13.Proofreading. 14. Skip Tracing using Lead Sherpa and data skip.io 15. Voicemail Handling. 16. Text management using Text Devil app
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    Zendesk
    Order Processing
    Email Support
    Online Chat Support
    Virtual Assistance
    Phone Communication
    Customer Retention
    Telemarketing
    Customer Service
    Email Communication
    Outbound Sales
    Technical Support
  • $5 hourly
    A dedicated person in work, willing to learn and be trained, been handling inbound calls for almost 10 years
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    Customer Service
    Customer Support
    BPO Call Center
  • $5 hourly
    Hi! I am a reliable, hard-working person with creativity. I have broad knowledge and understanding in terms of client relations. I am also a Team Strategist and a Team leader Assistant for more than a year. Overview of the services that might help you: ▪ Handling an inbound/outbound call and Email/Chat. ▪Have a background in Salesforce ▪ Collecting and Creating project-related documentation using Google docs, Google Forms, and other Gsuite apps. ▪ Using Ticketing systems such as Service now and JIRA. ▪ Monitoring and managing team members using Purecloud. ▪Data Entry • Have a background in sales • Transcribe Industries that I have experience working : • Travel (booking reservations, upselling room reservations, and managing room packages that include transportation, flight departures/arrival,) and calling Hotel management for room negotiations for the customer's benefit . • E-commerce (Helping customers with their returns and refunds, tracking orders, and product complaint management) • Logistics (Tracking packages and lost packages complaint management) • Transportation/ride-hailing app ( canceling and re-assigning trips, Map locating, fare adjustments and Escalations management, support services via chat, checking orders and trips, sending an outbound email using Salesforce and follow-ups) As a Team leader Assitant/SME, my experiences are: • Mentoring/Coaching new and improving agents to help achieve KPIs/Metrics • Production floor support wherein I was a center of knowledgebase for correct process and problem-solving agents/product issues. • Making a learning catalog for new agents • Gathering and Sorting information using Google sheets and Google forms •Escalating Agent issues on their end-users issues and customer/client product issues using JIRA and Service now. • Serves as a workforce moderator to maintain required staffing to avoid penalties using Purecloud. • Call recording to check up to ensure quality and correct process. • Making daily Reports on a day-to-day basis. Admin staff Experiences. • Data Entry. • Typing Tasks (Excel, Microsoft) • Transcribing Meeting minutes If you have any questions, I would love to answer them.
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    Salesforce CRM
    Order Tracking
    Customer Service
    Customer Satisfaction
    Email Support
    Communication Skills
    Customer Support
    ServiceNow
    Online Chat Support
    Data Entry
  • $5 hourly
    I possess 8+ years of combined experience in customer service, telemarketing and administrative assistance. I am a very dedicated person with willingness to go extra mile to provide great quality of work. I have excellent skills in solving problems quickly, creating good impressions, and ensuring clients feel appreciated and well-cared for. I aim to provide exceptional customer service and support to help clients achieve their goals and exceed their expectations. Services I offer! ⭐ CUSTOMER SUPPORT ✔ 2 years of experience in a call center setting ✔ Capable of handling complex situations and remaining calm under pressure. ✔ Capable of managing customer interactions and tracking progress using CRM systems and other technologies. ⭐ COLD CALLING | APPOINTMENT SETTING ✔ 2 years of experience as a cold caller/virtual assistant for a Real Estate Company ✔ Excellent at researching and identifying potential clients, making initial contact, and building rapport with decision-makers. ✔ Proven track record of achieving customer satisfaction and meeting or exceeding performance targets. ⭐ ADMINISTRATIVE ASSISTANCE ✔ 5 years of experience in taking on administrative tasks ✔ Great attention to detail, ability to multitask, and dedication to ensuring my clients' satisfaction. ✔ Able to assist with tasks such as email and calendar management, appointment scheduling, data entry, and lead generation. I am well verse in using: ◾Mojo dialer ◾Ring Central ◾Vortex ◾Vulcan7 ◾Google Suite ◾Microsoft Applications ◾Zillow I would love to learn about you and your business and find ways we could work together. I look forward to building new relationships!
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    Lead Generation
    Appointment Setting
    Cold Calling
    Administrative Support
    Real Estate Cold Calling
    Receptionist Skills
    Customer Support
    BPO Call Center
    Data Entry
    Virtual Assistance
  • $8 hourly
    Hello! Are you looking for a meticulous and reliable virtual medical assistant to handle your administrative tasks? Your search ends here! I bring a unique blend of skills and experience, combining my background as a registered physical therapist in the Philippines and my role as a virtual medical assistant and scribe for a US-based pain clinic. With this experience, I offer expertise in both medical and administrative support. Here’s how my expertise can benefit your practice: 1. Customer Service Excellence With my experience as a former call center agent, I’ve developed strong communication and customer service skills. I’m adept at handling inquiries, resolving issues, and providing patient support to create a positive experience. 2. Medical Administrative Expertise Through comprehensive training and hands-on experience as a Virtual Medical Assistant and Scribe, I am well-prepared to manage a wide range of administrative tasks, including: > Appointment Scheduling > Insurance Verification and Prior Authorization > Email and Phone Handling > Medical Transcription and Scribing > Referrals > Prescription Refills 3. Documentation and Transcription Proficiency In my role as a scribe, I ensure accurate, thorough, and timely documentation of patient encounters, capturing essential details in EMR while allowing providers to focus fully on patient care. 4. Legal Compliance HIPAA certified, I have a thorough understanding of confidentiality and legal compliance in healthcare, maintaining the highest standards in data security and patient privacy. 5. Strong Work Ethic and Professional Integrity My background in physical therapy and medical administration has instilled in me a high standard of professionalism and integrity. I am committed to upholding ethical standards, ensuring confidentiality, and supporting patient-centered care. Let me take care of your administrative workload so you can dedicate more time to delivering high-quality healthcare services. I look forward to discussing how I can contribute to the efficiency and success of your practice!
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    Administrative Support
    Scheduling
    Customer Care
    Medical Terminology
    Electronic Medical Record
    Medical Referrals
    Email Management
    Patient Care
    Medical Records
    Preauthorization
    Insurance Verification
    Medical Transcription
    Microsoft Office
  • $5 hourly
    I'm an experienced Sales and Marketing Specialist with Agents that has experience in Cold Calling, Live Transfer, Lead generation and appointment setting. I am always willing to learn more and will fully familiarize myself with the campaign to provide the best outcome. I am a CSR professional with over 10 years of experience as a appointment setter, cold caller, CSR rep, and tech support. I've honed my skills through our years of experience such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude and persuasiveness. It's important to me to build long term relationships with clients, so I'm primarily looking for long term projects. I'm flexible with my working hours.
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    Real Estate Virtual Assistance
    Virtual Assistance
    BPO Call Center
    B2B Marketing
    Customer Service
    Sales
    Lead Generation
  • $4 hourly
    Hello, my name is Jaylord Vhan Fabor, I am a dedicated and hard-working person who believes in honesty and good working relation. Although I am new to this job, however, I have certain skills or qualities which make me good at this. I am a graduate of 2-years Vocational Course in Computer Technology. My educational background helps me to perform according to my client's expectations. I am very skilled in data entry and Excel work. And, also, I am an expert in using any Microsoft office. I am competent in data extraction and internet research. If you hire me, you will get many services in a one-time investment. I have also experience in being a customer service representative, helping customer with their issues and resolve it with ease. I am positive that we can succeed together as I am punctual and creative. I look forward to hearing from you soon.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Administrative Support
    Customer Service
    Transaction Data Entry
    Customer Experience
    Microsoft PowerPoint
    Email Communication
    Microsoft Excel
    Data Entry
    Communications
    Online Chat Support
    Email Support
    English
    Microsoft Word
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