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Hire the best Phone Support Agents in Imus, PH

Check out Phone Support Agents in Imus, PH with the skills you need for your next job.
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  • $6 hourly
    • 4.7/5
    • (3 jobs)
    Hi, I'm Earl, your reliable customer service agent. I've been a customer service representative with over three years of experience—an excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. I even got a chance to be part of the leadership team and undergone leadership training. My experiences as an agent and Subject Matter Expert - SME taught me a lot of things. I have learned basic knowledge about several products and services. I mastered a handful of tools and systems to utilize. I was made flexible and adaptable to changes in the business processes. I was able to prove to myself that I can handle the technicalities of any job with basic effective instruction. Now, I am willing to learn more and do more with this skill set I've acquired. I am looking forward to seeing opportunities through Upwork that would allow me to prove my expertise while securing win-win deals.
    Featured Skill Phone Support
    Communication Etiquette
    Customer Satisfaction
    Email Communication
    Chat & Messaging Software
    Fraud Detection
    Gaming
    Community Management
    US English Dialect
    Typing
    Customer Support
    Email Support
    Online Chat Support
    English
  • $12 hourly
    • 5.0/5
    • (4 jobs)
    Hi, thank you for taking the time to visit my profile! I'm open to any part-time or full-time job. Below, in the portfolio section, is a link to my CV that you may check for reference. Looking forward to working with you!
    Featured Skill Phone Support
    Microsoft Excel
    Cold Calling
    Product Listings
    Inventory Management
    Real-Time Strategy
    Data Entry
    Troubleshooting
    Technical Support
    Administrative Support
    Customer Service
    Retail & Consumer Goods
    Order Tracking
    Email Support
    Online Chat Support
  • $15 hourly
    • 5.0/5
    • (5 jobs)
    Hi there! I'm an administrative professional with five years of experience in general administration, recruitment, and human resources. I've worked with clients across the US and Canada, helping them find top talent globally across industries like Information Technology, Healthcare, Construction, Manufacturing, Legal, Education, and Food and Beverage. In addition to recruitment, I have hands-on experience with HR administration in both the Philippines and the US. I’ve handled tasks like unemployment claims, employment verification, HR concerns, paid family leave, MSDE, workers' compensation claims, and garnishments. How I Can Help You: - Write and post job ads that attract the right candidates - Source, recruit, and interview talent using multiple platforms - Manage interview scheduling to keep things organized - Onboard new hires and ensure all documents are completed accurately - Conduct research and data entry with attention to detail - Generate leads to help grow your business - Provide administrative and virtual assistant support - Manage emails and respond to inquiries promptly Tools I'm Comfortable With: - Recruitment & HR: LinkedIn Recruiter, Indeed, Bullhorn, Workable, Greenhouse, Workstream, Manatal, Paychex, Salesforce Target Recruit - Organization & Scheduling: Asana, Calendly, Google Suite, MS Office - Communication & Management: Ebsta, Interseller, Brighthire, Panda Doc, Hunter - Design & Visuals: Canva I’m passionate about supporting businesses, streamlining processes, and helping you build a strong team. I'm also a quick learner when it comes to new systems and processes, making it easy for me to adapt and contribute effectively. I'd be happy to discuss how I can contribute to your success!
    Featured Skill Phone Support
    Process Documentation
    Boolean Search
    Candidate Evaluation
    Calendar Management
    Scheduling
    Candidate Management
    Virtual Assistance
    Recruiting
    Candidate Interviewing
    Administrative Support
    Candidate Sourcing
    LinkedIn Recruiting
    Email Communication
    Lead Generation
  • $7 hourly
    • 4.9/5
    • (3 jobs)
    𝐋𝐨𝐨𝐤𝐢𝐧𝐠 𝐟𝐨𝐫 𝐚𝐧 𝐞𝐱𝐩𝐞𝐫𝐭? With my skills in cold calling, lead gen, customer service, exec support, and virtual assistance, I offer tailored solutions for your business needs. With 6+ years exp, I excel in boosting sales, enhancing client satisfaction, and optimizing operations. Let me be your strategic partner for business success. 𝐖𝐡𝐲 𝐇𝐢𝐫𝐞 𝐌𝐞? 👇👇👇 ✔ Skilled in cold calling, appointment setting, and lead generation ✔ Extensive customer service expertise, query resolution, and client relations ✔ Proficient in executive support, schedule management, and travel coordination ✔ Expert in virtual assistance, email organization, project coordination, and administrative aid ✔ Strong communication, organization, and time management skills ✔ Detail-oriented, committed to superior outcomes ✔ Adaptable, able to transition between tasks seamlessly ✔ Dedicated to client satisfaction and surpassing benchmarks ✔ Exceptional problem-solving and communication abilities ✔ Proactive problem-solving with a commitment to top-tier results 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬 𝐈 𝐏𝐫𝐨𝐯𝐢𝐝𝐞: 👇👇👇 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲, 𝗟𝗲𝗮𝗱 𝗚𝗲𝗻𝗲𝗿𝗮𝘁𝗶𝗼𝗻 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁, 𝗮𝗻𝗱 𝗖𝗼𝗹𝗱 𝗖𝗮𝗹𝗹𝗶𝗻𝗴: ✔ Team Oversight ✔ Appointment Setting ✔ Email, Phone & Chat Support ✔ Real Estate Inside Sales Expertise ✔ Cold Calling ✔ Sales Closing ✔ Lead Generation ✔ Lead Nurturing 𝗔𝗱𝗺𝗶𝗻𝗶𝘀𝘁𝗿𝗮𝘁𝗶𝘃𝗲 𝗮𝗻𝗱 𝗢𝗳𝗳𝗶𝗰𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: ✔ Database Establishment and Maintenance ✔ Desktop Publishing ✔ Document Scanning, Editing, and Proofreading ✔ Form Development ✔ Human Resource Management ✔ Marketing Assistance ✔ Word Processing 𝗘𝘅𝗲𝗰𝘂𝘁𝗶𝘃𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 & 𝗣𝗲𝗿𝘀𝗼𝗻𝗮𝗹 𝗔𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝗰𝗲: ✔ Appointment Coordination ✔ Concierge Services ✔ Email Correspondence ✔ General Transcription ✔ Online Research ✔ Basic Bookkeeping ✔ Creation of PowerPoint Presentations ✔ Social Media Management ✔ Travel Arrangements 𝗜𝗳 𝘆𝗼𝘂'𝗿𝗲 𝘀𝗼𝗹𝗱 𝗮𝗻𝗱 𝘁𝗵𝗶𝗻𝗸 𝘄𝗲'𝗿𝗲 𝗮 𝗴𝗼𝗼𝗱 𝗳𝗶𝘁: 👇👇👇 Feel free to reach out to me for support with your goals on Upwork. Let's work together to achieve success!
    Featured Skill Phone Support
    Sales
    Lead Generation
    Real Estate Cold Calling
    BPO Call Center
    Outreach Strategy
    Administrative Support
    Phone Communication
    Sales Call
    Virtual Assistance
    Customer Service
    Appointment Scheduling
    Appointment Setting
    Telemarketing
    Cold Calling
  • $7 hourly
    • 4.5/5
    • (23 jobs)
    Hey there, I'm your 𝙁𝙧𝙚𝙚𝙡𝙖𝙣𝙘𝙚𝙧 𝙀𝙭𝙩𝙧𝙖𝙤𝙧𝙙𝙞𝙣𝙖𝙞𝙧𝙚! 🌟 Need someone who can rock 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙨𝙚𝙧𝙫𝙞𝙘𝙚 and make 𝙍𝙚𝙖𝙡 𝙀𝙨𝙩𝙖𝙩𝙚 look easy? Well, you've found me, your 𝘢𝘭𝘭-𝘪𝘯-𝘰𝘯𝘦 𝘴𝘰𝘭𝘶𝘵𝘪𝘰𝘯! 𝐇𝐞𝐫𝐞'𝐬 𝐰𝐡𝐚𝐭 𝐜𝐥𝐢𝐞𝐧𝐭𝙨 𝐛𝐨𝐨𝐤 𝐦𝐞 𝐟𝐨𝐫: 👇👇👇 🔥𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙚𝙧𝙫𝙞𝙘𝙚 𝙎𝙚𝙣𝙨𝙖𝙩𝙞𝙤𝙣: ♦ When it comes to e-commerce, I'm all about making customers do a happy dance. 🛒💃 Whether it's answering questions, solving problems, or just spreading positivity, I'm your go-to person! 🔥𝙍𝙚𝙖𝙡 𝙀𝙨𝙩𝙖𝙩𝙚? 𝙄'𝙢 𝙇𝙞𝙠𝙚 𝙖 𝙈𝙖𝙜𝙞𝙘𝙞𝙖𝙣: ♦ In the world of real estate, I'm like a virtual magician pulling tricks out of my hat! 🏡🎩 Data entry, market insights, lead generation - I've got all the tricks to keep your real estate game strong. 🔥𝘾𝙝𝙚𝙘𝙠 𝙊𝙪𝙩 𝙈𝙮 𝙎𝙪𝙥𝙚𝙧 𝙎𝙠𝙞𝙡𝙡𝙨: ♦ I'm all about customers, and I'll chat, email, or call like a pro. ♦ Details? I've got 'em covered. ♦ Real estate software? I'll tame it. ♦ Multitasking and organization? I'm the champ. ♦ Problems? I'll solve 'em. ♦ Dependable? I'm your go-to, always on time and ready. 🔥𝙒𝙝𝙮 𝘾𝙝𝙤𝙤𝙨𝙚 𝙈𝙚: ♦ Because I'm the secret sauce for turning customers into loyal fans and making real estate feel like a breeze. 💼🏠 Ready to supercharge your 𝙚-𝙘𝙤𝙢𝙢𝙚𝙧𝙘𝙚 and 𝙧𝙚𝙖𝙡 𝙚𝙨𝙩𝙖𝙩𝙚 ventures? 🚀 Let's chat today! 📞📧
    Featured Skill Phone Support
    Real Estate Virtual Assistance
    Real Estate Cold Calling
    BPO Call Center
    Shopify
    Multitasking
    Customer Care
    Customer Satisfaction
    Administrative Support
    Gorgias
    Customer Support
    Customer Service
    Communication Etiquette
    Online Chat Support
    Email Support
  • $18 hourly
    • 5.0/5
    • (13 jobs)
    I have extensive experience with multiple booking systems and GDS (Sabre, Apollo, Amadeus) to assist the passenger regarding exchanges, cancelations, refunds, and schedule change. I have a true passion for travel and always strive to achieve in any task given to me. I constantly try to better myself, learn new skills and do my best with any new challenges. I am highly talented, detail oriented Virtual Assistant and customer service advocate with experience providing exceptional support and ensuring projects are completed on time and with extreme confidentiality. Strive in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations. Experienced in creating an effective, organized environment in which I can excel at focusing time on providing top level client support, resolving issues and developing relationships to ensure loyalty and growth. Unique skills set offering exceptional organizational/administrative skills combined with ensuring 100% customer satisfaction. It would be a pleasure to interview with you and I look forward to hearing from you soon.
    Featured Skill Phone Support
    Customer Support
    Calendar Management
    Apollo.io
    Communication Skills
    Amadeus CRS
    Travel & Hospitality
    Online Chat Support
    Email Support
    Administrative Support
    Customer Service
    Travel Planning
    Sabre
    Virtual Assistance
    Data Entry
    Email Communication
  • $5 hourly
    • 5.0/5
    • (1 job)
    🟨CUSTOMER SERVICE More than 10 years of solid experience working in the BPO (Business Process Outsourcing) Industry has greatly contributed to my personal and professional growth. I have worked for US, UK, New Zealand, and Australian companies in the BPO. As a customer service professional, I always need to give my best, however, there are times when customers' expectations of the products or services are not met so creating a positive experience for them is always an utmost consideration by providing prompt resolution to their issues and concerns and sometimes setting proper expectations in resolving them. Sometimes it's not what we say but rather how we say things or how we deliver critical information to the customer that would have an impact on the customer experience with products or services of the company they are dealing with. So being in the industry, I have had challenges as well as achievements, and most of all - lessons learned that only made me get better each time. Furthermore, for my self-improvement, I don't stop learning new things and technological trends in the industry relevant to my skills and service and also I'm open to new opportunities that come my way.
    Featured Skill Phone Support
    Virtual Assistance
    Customer Satisfaction
    BPO Call Center
    Providing Information to Callers
    Customer Experience
    Customer Support
    Data Mining
    Data Collection
    Online Research
    Email
    Customer Service
    Customer Engagement
    Canva
  • $18 hourly
    • 5.0/5
    • (2 jobs)
    Fact-Checker, Content Management Expert, Editing Fellow, Researcher, SEO/Backlinks, and a QA Analyst. Over 50,000 articles were Fact-Checked on the most trusted "how-to's" site on the internet.
    Featured Skill Phone Support
    English
    Microsoft Office
    Content Management
    Time Management
    Google Docs
    Cultural Adaptation
    Fact-Checking
    Data Entry
  • $7 hourly
    • 5.0/5
    • (1 job)
    I was one of the few tutors at my company who offered free trial lessons to potential students with the goal of converting them into paid-up students. As an Assistant Team Leader, I supported tutors by addressing their lessons and technical concerns. I also assumed leadership responsibilities in the absence of our Team Leader. Effective communication of issues and troubleshooting steps to my team some of whom have little to no knowledge of software tools was essential. As a Quality Assurance Officer, I conducted evaluations of lesson interactions to ensure that tutors adhered to established quality standards. I provide both qualitative assessments and constructive feedback to facilitate continuous improvement. Currently, I am also involved in freelance Quality Assurance jobs. In this role, I work closely with web developers and ensure that I accurately relay software issue reports, including annotated screenshots. In addition, as a Care Coordinator for a mobile massage clinic, I am responsible for responding to and reaching out to leads, setting appointments, managing medical billing and invoicing, and other administrative tasks including payroll for our therapists. As a Virtual Pharmacy Assistant, I reach out to leads and assist them with their medication purchases, and billing.
    Featured Skill Phone Support
    Notion
    CRM Software
    Annotated Screenshot
    Software Testing
    Order Processing
    Medical Billing
    Appointment Setting
    Warm Leads
    Data Entry
    Email Support
  • $15 hourly
    • 5.0/5
    • (1 job)
    Need an 𝙀𝙓𝙋𝙀𝙍𝙄𝙀𝙉𝘾𝙀𝘿 𝙑𝙄𝙍𝙏𝙐𝘼𝙇 𝘼𝙎𝙎𝙄𝙎𝙏𝘼𝙉𝙏 for the long haul? 🔐💰Cost-Effective & Tech-Savvy ⚡💻High Speed Internet & Equipment 🕒🛡️Time Zone & Data Security Here's what clients book me for👇👇👇 🔥𝙅𝙞𝙡𝙡-𝙤𝙛-𝙖𝙡𝙡-𝙩𝙧𝙖𝙙𝙚𝙨, 𝙥𝙧𝙤𝙫𝙞𝙙𝙞𝙣𝙜 𝙨𝙪𝙥𝙥𝙤𝙧𝙩 𝙬𝙝𝙚𝙧𝙚𝙫𝙚𝙧 𝙞𝙩𝙨 𝙣𝙚𝙚𝙙𝙚𝙙 𝙩𝙝𝙚 𝙢𝙤𝙨𝙩. ◼️Whether it's turning calls into conversations, weaving live chat magic with Zendesk and Ujet, or crafting email masterpieces, I'm your go-to for VIP customer experiences. ◼️Managing teams like a symphony with Playvox and making real-time decisions with the finesse of Calabrio, I bring a touch of magic to your business. 🔥𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙚𝙧𝙫𝙞𝙘𝙚 𝙎𝙩𝙖𝙧 ◼️I'm all about creating those "Wow, they're awesome!" moments. Whether it's picking up calls, shooting the breeze in live chats, or playing email superhero, count on me to sprinkle some magic into customer interactions. *wink* 🔥𝙏𝙚𝙖𝙢 𝙇𝙚𝙖𝙙𝙚𝙧 ◼️I'm your go-to freelancer with a knack for leadership. I've got the skills to steer teams toward success, make plans that actually work, and keep the vibes positive. 🔥𝙒𝙤𝙧𝙠𝙛𝙤𝙧𝙘𝙚 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 ◼️Imagine your team humming like a perfectly tuned orchestra. That's my jam. From doling out tasks to keeping schedules on point, I've got the secret sauce to keep your work wheels spinning smoothly. 🔥𝙍𝙚𝙖𝙡 𝙏𝙞𝙢𝙚 𝘼𝙣𝙖𝙡𝙮𝙨𝙩 ◼️I'm not just about numbers; I'm about making them dance to the right tune. Need someone to keep an eye on things and make quick, smart decisions? That's where my real-time analysis skills come in. In a nutshell, I’m not just a freelancer; I’m your partner in crime for making work fun and customers happy. Let’s turn your project into a success story together! 🚀✨ Now, who wouldn't want that? Just 3 quick steps left 👉Send me an Upwork Message 👉Click the green Schedule Meeting Button 👉Choose one for 30 minutes and I'll confirm a timeslot.
    Featured Skill Phone Support
    People Management
    Management Skills
    Real-Time Strategy
    Team Facilitation
    Retail Merchandising
    Kustomer
    Workforce Management
    Career Coaching
    Leadership Skills
    Zendesk
    Team Management
    Email Support
    Online Chat Support
    Customer Service
  • $7 hourly
    • 5.0/5
    • (1 job)
    Your Go-To Solution Provider!  Hey there! I'm all about passion, adaptability, and a strong sense of responsibility. My mission? To consistently provide you with top-notch service. I thrive under pressure, and I make it my personal goal to not just meet but exceed your expectations. Let's turn our agreement into a collaboration where satisfaction reigns supreme. I firmly believe that a commitment to quality, paired with rock-solid work ethics, is the secret to creating success together, one outstanding project at a time. Thanks for visiting my profile! Ready to elevate your projects to new heights? Let's chat!
    Featured Skill Phone Support
    Administrative Support
    Insurance Policy Analysis
    Data Analysis
    Online Chat Support
    Customer Support
    Project Management
    Customer Service
    Lead Generation
    Data Entry
    Email Communication
  • $4 hourly
    • 5.0/5
    • (2 jobs)
    Hi There, I'm the one you are looking for! If you hire me, I will represent your company positively, treat your customers with high regard and value your time and trust. You will have a business partner with me, not just a regular employee. I have over 10 years of experience in customer service and VA roles and it allowed me to gain expertise in e-commerce, customer care, and sales, where I manage Phone calls, emails and chats. I have a strong background in Customer Service decisions, refunds, claims General inquiries and customer escalations. I also have an extensive background in Sales including B2B. I worked as an Inbound/Outbound Sales Representative, performing selling and marketing functions and constantly surpassing quota for sales. I am trained in Zendesk, Shopify, Gorgias and Amazon. Flexible, can Multitask. Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathetic, and professional voice and manner.
    Featured Skill Phone Support
    Cold Call
    Sales Call
    Gorgias
    Shopify Apps
    Social Media Management
    Amazon
    Customer Support
    Email Support
    Customer Service
    Social Media Account Integration
    Customer Relationship Management
    Shopify
    CRM Software
    Zendesk
  • $6 hourly
    • 4.4/5
    • (19 jobs)
    Top rated Plus! Welcome! My name is Florenz. I help entrepreneurs get a competitive advantage by providing a positive and professional customer experience. Customer experience, whether positive or negative, is crucial for business growth. A positive customer experience is so important because it builds trust, loyalty, and customer retention. A negative experience, on the other hand, serves as an avenue for learning and improvement. It is vital for any business. It helps the company to grow and succeed. Providing a positive and professional customer experience is my goal. It allows me to hone my skills, share my experiences, and it's a learning opportunity. Being part of the company's success is fulfilling. More than that, being able to help others is emotionally rewarding. Excellent in Communications, Writing, Data Analysis, Google Analytics, Excel VBA, and Social Analysis. Can work under pressure and is good at stress management. Active Team player and a good leader as well.
    Featured Skill Phone Support
    Scheduling
    Customer Service
    Communications
    Administrative Support
    Data Entry
    Customer Satisfaction
    Project Management Support
    Online Chat Support
    Email Support
  • $7 hourly
    • 5.0/5
    • (1 job)
    Hello there! Thanks for visiting my profile! I’m Cate and I have more than 10 years of experience in Customer Service assisting customers by phone, chat and emails. I started as a customer service specialist with multiple skill sets and earned my way up to becoming a Subject Matter Expert and Assistant Team Leader. I am also skilled in creating presentations, creating and organizing databases, and strongly familiar with MS Office and Google suites. I am a goal-oriented person, when something needs to be done I always make sure that it is done on time. I have the ability to identify and resolve problems effectively and committed in delivering excellence. I possess excellent communication skills, and I have the ability and experience to relate to a wide range of people. I enjoy learning new things, I can work very well under pressure and since I experienced being on managerial role, I require minimal supervision. I would say that my experiences from the previous years would enable me to play a valuable role in helping you expanding your business. Looking forward to making a great team!
    Featured Skill Phone Support
    Technical Support
    Sales
    Phone Communication
    Customer Service
    Online Research
    Data Entry
    Online Chat Support
    Email Support
  • $5 hourly
    • 0.0/5
    • (0 jobs)
    I am a dedicated professional with experience in content moderation, customer service, and administrative support. I have worked across different industries, including real estate, travel, and hospitality, bringing a range of skills that can contribute to any team. In content moderation, I ensure that content is properly categorized, free of scams, and compliant with legal standards. As a virtual assistant for a real estate company, I manage appointment scheduling and other administrative tasks. I also have experience as a customer service representative, helping customers with reservations, cancellations, and travel-related issues, as well as working as a receptionist in a restaurant, managing reservations and providing excellent service. I’ve been recognized for my performance with awards such as "Top VA of the Month", "Top Moderator of the Month", and "Top Performer of the Month". I’m reliable, dedicated, and committed to delivering great results.
    Featured Skill Phone Support
    Customer Service
    Content Moderation
    Cold Calling
    Typing
    Email Communication
    Communications
    Microsoft Word
    Real Estate
  • $5 hourly
    • 0.0/5
    • (2 jobs)
    With over 7 years of hands-on experience in customer service, I am adept at phone, chat, and email communications, consistently delivering exceptional support to clients across multiple industries. My 2 years of e-commerce expertise, particularly with platforms like Shopify and WooCommerce, allow me to provide effective solutions for refunds, inventory management, and social media strategy that drive results. My mission is to not only provide outstanding service but also to enhance operational efficiency. If you're looking to elevate your e-commerce efforts, improve customer service, or streamline event planning, I am here to drive success with a results-focused approach. Let’s explore how we can work together to optimize your operations, strengthen customer relations, and achieve your business goals. My Expertise: : ✅ Social Media Moderation (Comments and Messaging) for Customer Service ✅ Manage Order via Facebook Commerce Manager ✅ Chargeback ✅ Tracking Information Update ✅ 24 Hours or Less turnaround time in Email Response. ✅ Shopify store customer service. ✅ Chat Support ✅ Order Tracking ✅ Order Entry ✅ Refunds and Credits ✅ Sales Retention ✅ Affiliates Manager via GoAffPro Apps: ✔ Shopify ✔Aftership ✔Intercom ✔Reamaze ✔Printful ✔GoAffro ✔Oberloo ✔ Ring Central ✔ Facebook Commerce Manager ✔Facebook and Instagram ✔Shipping Easy and ShipStud ✔ Slack ✔Yoycol ✔Basecamp ✔GMail
    Featured Skill Phone Support
    Customer Experience
    Data Entry
    Customer Satisfaction
    Basecamp
    Social Media Engagement
    Customer Service
    Google Sheets
    Social Customer Service
    Shopify
    Ecommerce
    Intercom
    Online Chat Support
    Email Support
  • $8 hourly
    • 5.0/5
    • (1 job)
    Hello! I hope all is well with you! My name is Ferds Raloso and I'm an aspiring freelancer! If provided with the opportunity, these are the things I'm bringing to the table: - More than 8 years of customer service experience working for a software company, business travel agencies, and telecommunications companies. - Core customer service and technical skills I've learned through multiple trainings. - Genuine intention to help your customers and contribute to your organization's success. To give you a glimpse of how I work, I'd like to share one of my proud moments as an employee. Just after 5 months into my regularization, I was entrusted with training new team members. I held a total of three trainings. Thank you for considering my application! I look forward to further discussing my professional background and how I’d be able to contribute to the growth of your company!
    Featured Skill Phone Support
    Customer Service
    Business Travel
    Email Support
    Online Chat Support
  • $5 hourly
    • 0.0/5
    • (0 jobs)
    Hi, I am Certified Xero advisor and payroll. I can assist in setting up QBO and XERO. I can do email management, calendar management data entry jobs. Knowledgeable using google worksheet and google drive; knows how to use slacks and zoom.
    Featured Skill Phone Support
    Data Entry
    Transaction Data Entry
    Customer Service
    Google Docs
    Account Reconciliation
    Accounting Basics
    Microsoft Excel
    Accounts Receivable Management
    Xero
    QuickBooks Online
    Invoicing
    Accounts Payable Management
    Bank Reconciliation
  • $7 hourly
    • 0.0/5
    • (1 job)
    I'm a customer support who Interacts with customers to provide and process information in response to customer service inquiries, and concerns about products and services including billing concerns. ▪️ Handle all consultations and transfers from L1 advisers. ▪️ Handle escalations at the supervisory level. ▪️ Takes ownership of cases that require investigations and unexpected product behavior that would require escalations to engineering. ▪️ Resolve customer issues with excellent customer service, offer alternative solutions, and escalate when required.
    Featured Skill Phone Support
    Mac OS X Administration
    Office Administration
    iOS
    Phone Communication
    Technical Support
    Customer Service
    Email Support
    Tech & IT
  • $8 hourly
    • 0.0/5
    • (0 jobs)
    In my role as a Helpdesk Support Analyst, I have developed exceptional interpersonal skills that enable me to communicate effectively with users from diverse backgrounds and varying levels of technical expertise. My genuine desire to assist others drives my commitment to providing high-quality support, ensuring that every user feels valued and understood. With extensive experience in delivering technical support, I have honed my ability to address a wide array of issues, ranging from simple user errors to intricate network problems. My proven track record of outstanding customer service is a testament to my dedication to resolving issues promptly and efficiently, always striving to exceed user expectations. I take pride in my ability to remain calm and composed under pressure, which allows me to handle challenging situations with professionalism and empathy. My technical knowledge is comprehensive, encompassing a deep understanding of computer hardware, software applications, networking technologies, and various protocols. This expertise enables me to diagnose and troubleshoot a broad spectrum of technical issues effectively. I am adept at utilizing various diagnostic tools and methodologies to identify root causes and implement appropriate solutions, ensuring minimal disruption to users' workflows. In addition to my technical skills, I excel in creating and maintaining detailed technical documentation and knowledge bases. I understand the importance of having accessible resources for both users and support staff, and I am committed to enhancing support efficiency through well-organized documentation. By developing clear and concise guides, FAQs, and troubleshooting steps, I empower users to resolve common issues independently while also providing my colleagues with valuable reference materials. Overall, I am a dedicated and highly motivated professional with a strong work ethic and an unwavering commitment to excellence. My passion for helping others drives me to continuously improve my skills and knowledge, ensuring that I remain at the forefront of industry developments. I believe that my expertise in technical support and customer service, combined with my proactive approach to problem-solving, makes me a valuable addition to any Helpdesk Support team. I am eager to contribute my skills and experience to create a positive impact within the organization and to foster a supportive environment for all users.
    Featured Skill Phone Support
    Time Management
    Team Alignment
    Security Token
    Service Level Agreement
    Active Listening
    Ticketing System
    Customer Service
    Employee Onboarding
    Customer Engagement
    Office 365
    Web Application
    Remote Connection Support
    CRM Software
    Troubleshooting
  • $12 hourly
    • 0.0/5
    • (0 jobs)
    Hardworking and self-motivated, with 6 years of experience in handling administrative tasks like organizing appointments, keeping records, making phone calls, maintaining email accounts, and personal assistance tasks. 8 years as an inventory clerk, experienced in record purchases, maintains a database, performs a physical count of inventory, and reconciles the actual stock count to computer-generated reports. Monitors and maintains current inventory levels. Performs routine clerical duties, including data entry, answering telephones, and assisting customers. Year 2020 I was promoted as production supervisor. Setting daily/weekly/monthly objectives and communicating them to employees. Organizing workflow by assigning responsibilities and preparing schedules. Resolving problems and reporting results of the processing flow on shift production summaries. Overseeing and coaching employees. Every challenge helped me develop new skills, power of adapting and understanding different processes. Specialized in customer service and business administration, I can assist in simple but also very complex tasks for any business.
    Featured Skill Phone Support
    Online Chat Support
    Production Planning
    SAP BusinessOne
    Zendesk
    Computer Skills
    Inventory Management
    Administrative Support
    Personal Administration
    Microsoft Excel
    Appointment Setting
    Email Management
    Customer Support
    Data Entry
  • $20 hourly
    • 4.9/5
    • (5 jobs)
    List of the software/services I am familiar with: Industries I have supported: 💻 IT / HelpDesk, MSP 📑 Data Gathering / Lead Generation 📠 Customer Service 🏥 Medical Billing Services Basic Applications: ➠ MS Office Applications, Office 365 Google Apps: ➠ Sheets – (Maximized for Tracking, Team Management, Knowledge Base, Metrics) ➠ Docs ➠ Sites ➠ Slides ➠ Forms Ticketing Tools: ➠ ConnectWise Manage ➠ AutoTask ➠ TeamSprout ➠ OSTicket ➠ RepairShpr ➠ Kaseya BMS Remote Access Tools: ➠ LogMeIn ➠ ScreenConnect ➠ TeamViewer ➠ Kaseya VSA ➠ VNC ➠ Datto KNOWLEDGE BASE: ➠ ITGLUE ➠ CONFLUENCE ➠ PASSPORTAL EMAIL FILTERING: ➠ Barracudda ➠ ProofPoint The applications above are the most recent ones that I have used. Here are the scopes I have covered: ✅ Windows OS troubleshooting and Patch installation updates. ✅ Active Threat, Virus & Ransomware Idea removal. ✅ NAS Synology administration, Installation and Troubleshooting, Folders/Files Management ✅ Printer setup, MFP management troubleshooting ✅ Remote Desktop troubleshooting, Remote Desktop (cloud troubleshooting) ✅ Active Directory Administrator ✅ Backup troubleshooting – Acronis, Windows Backups, Veaam Backups, Replibit Team Leader | Campaign/Account/Client Management: ▚ Metrics Monitoring Management ▚ KPI Management, QBR (Quarterly Business Review) ▚ NPS (Net Promoter Score) builder ▚ Survey Monkey Management If you think I am a good fit for your campaign or company, I'm looking forward to be working with you.
    Featured Skill Phone Support
    Customer Support
    Helpdesk
    Technical Support
    Data Analysis
    Customer Service
    BPO Call Center
    Search Engine Optimization
    Email Support
    Call Center Management
  • $15 hourly
    • 0.0/5
    • (0 jobs)
    Featured Skill Phone Support
    Customer Service
    Multitasking
    Technical Support
    BPO Call Center
    English
  • $10 hourly
    • 4.5/5
    • (2 jobs)
    I used to work in the BPO industry for 7 years in total, handling a multitude line of business accounts. I am new to Upwork and looking to get a few clients that I can build a career with. I'm a success-driven individual, highly energetic, dependable, responsible, dedicated, hard-working, efficient, and reliable. I can utilize my time well, can do multitasking and is easy to adjust. I’m a person with open virtue and am always willing to learn. Moreover, I am also versatile and love to handle new challenges that life throws me.
    Featured Skill Phone Support
    BPO Call Center
    Order Tracking
    Customer Service
    Customer Satisfaction
    Sales
    Sales Strategy
    Email Support
    Debt Collection
    Customer Support
    Data Entry
    Telemarketing
  • $8 hourly
    • 0.0/5
    • (0 jobs)
    I am a Technical Support Analyst and Customer Service Associate with nearly 10 years of experience working for one of the leading BPO / ITO companies in the Philippines, providing support via phone, chat, and email. I am technically trained to assist with Windows operating systems, applications, and other Microsoft-related products. I respond to user inquiries, assess issues with IT equipment and applications, and provide effective solutions. Additionally, I am skilled in addressing customer and client inquiries and can perform administrative tasks such as generating reports and data entry.
    Featured Skill Phone Support
    Incident Management
    Customer Service
    Active Listening
    Microsoft Windows
    IT Service Management
    Technical Support
    Email Support
    Online Chat Support
    End User Technical Support
    Troubleshooting
    Desktop & Laptop Support
    Communication Skills
    Microsoft Office
  • $6 hourly
    • 0.0/5
    • (0 jobs)
    I began my professional journey in 2001 and have since worked on a number of jobs. I take pride in all that I do and in the long-term relationships I’ve fostered in the process. I firmly believe that hard work eventually pays off, and I know that each day brings me closer to reaching my goals. I'm a well rounded professional with extensive experience in Customer Service and Administrative Support dedicated to providing quality care for ultimate customer and client satisfaction. Proven ability to establish and maintain excellent communication and relationship with clients. Technologically savvy, goal-oriented, driven and motivated to help organization to thrive. Highly professional--dependable, reliable and able to perform duties with minimal supervision. From small, solo projects to creative collaborations, I’m always looking for the chance to explore new venues and learn something new that I can apply to my work. Feel free to get in touch with any questions.
    Featured Skill Phone Support
    Amazon
    Canva
    Slack
    Zoho CRM
    Data Scraping
    Lead Generation
    Data Entry
    Cold Calling
    Human Resource Management
    Healthcare
    Government Procurement
    Etsy Listing
    Technical Support
    Customer Service
    Administrative Support
  • $10 hourly
    • 4.5/5
    • (17 jobs)
    I can help you manage your social media & SHOPIFY because I am an EXPERT in: E-commerce/dropshipping *order fulfillment/processing *return *Refund *exchange *resend *dispute/chargeback *Product listing *overall Shopify website/store management *admin tasks CUSTOMER SERVICE *Phone *Email *chat *SMS SOCIAL MEDIA MANAGEMENT *DM outreach *content moderator *mass DM *appointment setter EDITING *photoshop *canva I also have knowledge with the following: *ChatGPT *transcription *SEO *Lead Generation *writer
    Featured Skill Phone Support
    Order Processing
    Data Entry
    Email Support
    Critical Thinking Skills
    Online Chat Support
    Microsoft Excel
    Customer Service
    Sales
    Administrative Support
    Lead Generation
    Product Research
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