Hire the best Phone Support Agents in Mandaluyong City, PH

Check out Phone Support Agents in Mandaluyong City, PH with the skills you need for your next job.
  • $7 hourly
    • Freelancing since October 2019 as Technical Support Analyst(BYOF) • With 10 years of experience in BPO industry • Had handled Sales, Customer service, Technical Support, Accounts Receivable and Helpdesk positions • Hitting quotas and metrics regularly • With 2 years of experience in real estate industry (Part-time Sales Agent)
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    Facebook Ads Manager
    Troubleshooting
    Bug Reports
    Computer Skills
    Slack
    Microsoft Office
    Customer Service
    Telemarketing
    Helpdesk
    Technical Support
    Zendesk
    Email Support
    Online Chat Support
  • $50 hourly
    Performance and result-driven in Inbound and Outbound Sales, Lead Generation, Customer Service, and Technical Support.
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    B2B Marketing
    Account Management
    Outbound Sales
    Sales Development
    Customer Service
    Sales
    Cold Calling
    Email Marketing
    Appointment Setting
    Lead Generation
  • $6 hourly
    I have experience in providing exceptional customer service through phone, email, and chat with a genuine intention to help as a Customer and Technical Support Representative. These are my skills: ⚡Excellent communication ⚡Strong attention to detail ⚡ Great phone and email etiquette ⚡Ability to multitask, prioritize, and manage time. ⚡ Team Player I am skilled, expert, and knowledgeable in the following: ⚡ Slack ⚡ G Suite ⚡ Zendesk ⚡ Freshdesk ⚡ Slack ⚡ Ring Central ⚡ Shopify ⚡ Trello ⚡ Gorgias I learn fast and absorb knowledge well. I look forward to being a part of your team!
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    Sales
    Google Sheets
    Administrative Support
    Virtual Assistance
    Communication Skills
    Ecommerce
    Email Communication
    Shopify
    Customer Experience
    Customer Service
    Customer Transaction Email
    Data Entry
    Customer Support
    Online Chat Support
    Freshdesk
    Zendesk
    Email Support
  • $6 hourly
    Hello! Welcome to my Upwork profile. I bring a wealth of customer support experience to the table. With a successful track record in email, chat, and phone support using Zendesk on Upwork, a background as a 3-month Cold Caller, and 7 years in financial, airlines, utility, and life insurance customer service, I'm well-equipped for excellence. I'm also a certified social media manager , managing multiple e-commerce sites.
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    Slack
    Zillow Marketing
    Content Creation
    Google Sheets
    Amadeus CRS
    Customer Service
    Salesforce CRM
    Online Chat Support
    Zendesk
    Customer Service Training
  • $8 hourly
    Good Day! Here is a list of my expertise and the software that I am proficient with: Customer Service Support E-mail|Chat|Phone support for Kidztime Singapore, Telstra, Purely Boston, and SPT Business Resources. I am an expert in using Lazada Seller, Shopee Seller, Qoo10 Seller, Hubspot, Notion, Zendesk, ActiveHosted, Shipstation, Ontraport, Trello, Siebel, Legacy, Kana, Microsoft Office, Google Docs. I am familiar with Skype, Slack, and Google Apps for Work. Social Media I worked as a Representative for GlobalSeoulMates for almost 3 years. I am an expert in using Facebook Business, Instagram, Twitter, Meetup, and Tripadvisor. Knowledgeable in WordPress, Eventbrite, Naver, and Hilokal. Has experience using Twittimer, Hootsuite, Buffer, and more. Data Entry Representative for GlobalSeoulMates and New Examples LLC and Sheiban Jewellers. I am proficient with Microsoft Excel, Word, and Google Spreadsheets. The moment I got hired as a Customer Service Representative, I knew I would be in this field for a very long time. I feel great whenever I am to able help and resolve the issue of my customers. Every day, I learned a lot of things from building simple rapport to handling the most difficult customer there are. I am very motivated and goal driven. I'll make sure that not only my clients are pleased but myself as well by making sure that I'll feel fulfillment at the end of each day. These motivate me to be the best in everything I do. Should you have questions, please let me know. Thank you for visiting my page. Regards, Mark
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    Email Support
    Online Chat Support
    Customer Service
    English
    General Office Skills
    Customer Support
    Google Docs
    Data Entry
  • $10 hourly
    Need help in your business? I’m a seasoned Account Manager with 17 years work experience.I can help you with any administrative help needed to get it off your plate, as I myself have an entrepreneurial mindset. Working with me YOU WILL STOP STRUGGLING with administrative tasks and YOU CAN FOCUS on bigger goals in running the business. 𝐖𝐇𝐀𝐓 𝐂𝐀𝐍 𝐈 𝐁𝐑𝐈𝐍𝐆 𝐓𝐎 𝐓𝐇𝐄 𝐓𝐀𝐁𝐋𝐄? 🌟Customer Onboarding 🌟 Product Adoption 🌟 Customer Retentions 🌟 Increase in ARR/Expansion 🌟 Renewals 🌟 Customer Advocacy As your VIRTUAL ASSISTANT, I can take care of: ✅ PROJECT Coordination: - Facilitate seamless communication between clients to ensure the successful completion of projects, ensuring projects are completed on time with high-quality standard - Conduct timely follow-ups with team members and clients -Be the first point of contact for addressing administrative queries from other team member ✅ ADMIN Support: - Respond to email, manage calendar, schedule appointments and organize meetings - Maintain and update databases, create reports - Facilitate travel bookings and accomodations - Create presentations ✅ RESEARCH and INFORMATION Gathering: -Conduct research on various topics, compile findings, and present information in a concise and understandable manner. -Stay up to date on industry trends, market conditions and competitors to assist with business strategies or decision-making processes. ✅ INQUIRY Management - Responding to inquiries from different platforms (email, chat, social media comments, DMs, etc) daily - Sending out pre-made and customized packages to warm leads - Setting up automated follow-ups for unresponsive clients ✅ DATA/ FILE Management -Organize and maintain digital files, documents, and records. Ensure data accuracy, integrity, and confidentiality -Assist in data analysis, reporting, and presentations -Streamline data-related processes and contribute to data-driven decision making. -Data Entry ✅ EMAIL MANAGEMENT - DAILY Inbox Management - delete spam, tag newsletters to be read later, and implement - Sending emails on your behalf - Manage and organize emails, respond to inquiries, and forward important messages to the appropriate parties - Responding to client emails and inquiries in a timely manner ✅ TECHNICAL Assistance -Provide technical support and troubleshoot issues related to software, hardware, and digital tools. -Troubleshoot audio/video conferencing systems, resolve software glitches, and assist with remote collaboration tools. -Help team members adapt to new technologies and systems. BRIEF DESCRIPTION ABOUT ME: 🔥I'm a strategy thinker, sales & client relationship management professional. My clients are based in Australia, New York, Sweden, Nethearlands, Paris France, Canada and North America Region. 🔥 I've managed fortune 500 accounts for a US based IT company Accenture, the accounts include L’Oreal, UNICEF, Orica, X Shore, Osmotica and Enwave among many others. 🔥 I have over 5 years of experience in client relations, account management, strategic advisory, market research & competitive analysis 🔥 I've worked as Technical Support Representative for 7 years, helping users with their technical issues via, chat, call, email or remote troubleshooting. I understand how important your projects are and I am committed to ensuring it's a success. What makes me stand out are my integrity, transparency, passion to succeed, professionalism, and great work ethic. I consistently upskill myself and I learn new things every time as learning never stops. I am eager to hear about what task you require completed. Let's discuss more over a call ☎️ or a chat 💬.
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    Customer Retention
    Customer Experience
    Customer Support
    IT Support
    End User Technical Support
    Microsoft Office
    Communications
    Call Scheduling
    Leadership Skills
    Email Communication
    Microsoft Excel
  • $10 hourly
    Hi/Hello, I'm Jose Alexis Solis, and I am your Customer Service Specialist/Technical Support Specialist What I can do for you: **Provides excellent customer service and world-class experience. **Works with quality and finishes the job promptly. **Always focus and understand what customer/client wants and needs. ** Goal-oriented, determined, and has a strong work ethic. **Team player. I like to learn and share my knowledge with my colleagues. Skills: Dropshipping Order management Order processing MS Office(Basic upto Intermediate) Empathetic Patience Critical thinking Customer service Technical support Ability to Use Positive Language Willingness to Improve High Technical Support Background Google technical support AT&T technical support and expert Samsung mobile technical support and expert Epson technical support Zendesk Customer advocate specialist
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    Data Entry
    Product Knowledge
    Order Management
    Tagalog to English Translation
    Project Management
    Customer Support
    Customer Service
    Online Chat Support
    Email Support
    Order Processing
    Order Tracking
    Zendesk
    Dropshipping
  • $13 hourly
    I am an enthusiastic, reliable, and a hardworking individual who has years of extensive experience providing excellent customer service with general admin tasks. I am a woman of my word who also believes in honesty and good working relation. I have excellent time management skills as I value time so much. I aim to always deliver a job well and passionate in everything that I do. I am well versed in the English language with little to no native accent. A workhorse in terms of customer satisfaction, leadership and discipline. In addition, I was awarded twice for being at the top of the team exceeding expectations.
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    Microsoft Excel
    Office 365
    Customer Support Plugin
    Email Communication
    Decision Making
    Salesforce
    Critical Thinking Skills
    Status Reports
    Data Entry
    Inventory Management
    Phone Communication
    Multitasking
    Scheduling
  • $7 hourly
    **12 years experience in Customer Service resolving complex customer inquiries, building strong customer relationship and increasing customer engagement. **Consistent in exceeding the target goal both Inbound and Outbound campaign with sales and collections. **Managing staff and implementing strategies for performance improvement both quality and quantity. **Answer email and provide good customer service. **Answer internal escalation. **Monitor performances and has done coaching. **Plan and Organize productivity. **Resolve customer inquiries via phone and email. **has experience in taking calls for Inquiries, placing orders, collections, retention, upselling, cross selling.
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    Communication Etiquette
    Order Fulfillment
    Customer Service
    Time Management
    Email Communication
    Data Entry
    Customer Satisfaction
    Product Knowledge
    Customer Support
    Order Tracking
  • $10 hourly
    I am an Executive Virtual Assistant with background experience in Sales, customer Support, and Admin support. I specialize in handling sales and customer support via email, chat, and phone. I am a detailed oriented person that has been continuously hailed as goal oriented by my colleagues and my superiors. With my working knowledge in G-suits, MS office, and CRM, pair this with my top tier conversational skills I can be a good addition to your team.
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    Outbound Sales
    Cold Calling
    Administrative Support
    Email Communication
    Shopify
    Customer Support
    Customer Service
    Debt Collection
    Sales Presentation
    Email Support
    Zendesk
    Inbound Inquiry
  • $6 hourly
    -Sales and telemarketing expert for a healthcare staffing agency. -Healthcare recruiter that covers nursing homes, long term care facilities and rehabilitation centers. -Responsible for the staff schedule in all the facilities covered. -Contacting various facility(new leads) and obtain the signing of contracts. -Excellent senior level customer service representative awarded through years of experience working both calls and chat. Such calls includes being a 911 call taker. Responsible for obtaining essential information, and sending the appropriate responders to the right location. -Top-notch part of escalation support team who handles customer complaints and even managerial level type of escalation.
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    Customer Support
    Data Entry
  • $5 hourly
    About Me A highly organized and detailed-oriented professional with over 16years experience. Dedicated and focused. Able to prioritize and complete multiple tasks and follow through to achieve project goals. An independent and self-motivated professional with excellent research and writing skills; able to grow positive relationship with clients and colleagues at all organizational levels. Reliable and friendly who quickly learns and master new concepts and skills Passionate about helping customers and creating a satisfying experience.
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    Advertising
    Email Support
    Music Review
    Design Concept
    Canva
    Microsoft Excel
    Quality Audit
    Call Center Management
    Administrative Support
  • $10 hourly
    5 years experience as a Customer Service Representative. I am able to handle inbound calls getting customer credit card details, shipment/tracking details and some confidential details. I am also great at outbound calls eg. follow up calls, appointment setting & preparation, cold calling and interviewing. I consider myself a service-driven person, upbeat demeanor, with sales-oriented personality; Articulate with satisfactory level of verbal and written communication skills. I am willing to accommodate new challenges, training and other work-related opportunities that will further enhance my capabilities. I am very open to opportunities where I can use my knowledge in interacting with people and data entry skills. I am knowledgeable in using the following: ScheduleOnce - Online scheduling platform Zoom Conference Meeting HubSpot Zendesk FreshDesk Google Calendar Gmail Google Drive - Sheet & Docs
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    Virtual Assistance
    Accuracy Verification
    Administrative Support
    Data Scraping
    Google Docs
    Customer Support
    Telemarketing
    Data Entry
    Customer Satisfaction
    Outbound Sales
    Customer Service
    Inbound Marketing
    Inbound Inquiry
    Order Processing
  • $9 hourly
    -Handled business clients with their technical difficulty in using business software tool. -Had an extensive training in Australia about business software. -Broad knowledge in customer experience and business processes. -Handled corporate clients with specialized queries. -Experienced in customer service for both consumer and business customers. -Extensive telemarketing sales experience. -Undergone training about NPS (Net Promoter Score) or Customer Satisfaction Survey.
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    Helpdesk
    Customer Support
    Technical Support
    B2B Marketing
    Outbound Sales
    Online Chat Support
    Customer Service
    Sales
  • $10 hourly
    As a seasoned healthcare virtual assistant, I bring a fusion of nursing expertise and adept administrative skills. My skills include inbound/outbound cold calling, sales, email and correspondence. Proficient in medical terminology Highly motivated self-starter who takes initiative with minimal supervision. I can provide excellent phone support and can work U.S, AUSTRALIA, UK business hours.
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    Customer Retention Strategy
    Customer Experience
    Upselling
    Sales Lead Lists
    Inbound Marketing
    Customer Retention
    Email Support
    Medical Billing
    Lead Generation
    Cold Call
    Customer Care
    Medical Billing & Coding
  • $15 hourly
    Are you overwhelmed with stressful and time-consuming tasks? Hiring a virtual assistant or admin support can be risky, but I offer reliability, professionalism, and accuracy. With 6 years of experience and a strong ability to adapt and learn quickly, I am the virtual employee you need. I strive to grow every day and prioritize client satisfaction, ensuring your time and money are well-spent. As a business owner, managing your business can be challenging, but it's crucial to focus on your core responsibilities. Let me take care of the tasks that don't belong on your to-do list. Embrace the benefits of connecting with virtual talent! Here are the services I provide: ✔️ Executive/Virtual Assistance ✔️ eCommerce Virtual Assistant ✔️ Customer Service ✔️ Lead Generation ✔️ Project Management ✔️ Social Media Management ✔️ Appointment Setting ✔️ B2B/B2C Lead Generation Thank you for reading. I look forward to hearing from you soon!
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    Google Docs
    Time Management
    Customer Service
    SEO Keyword Research
    Administrative Support
    Social Media Website
    Social Media Management
    Inbound Inquiry
    Microsoft Excel
  • $5 hourly
    An adept to web hosting and online related stuff like websites(especially wordpress) emails etc..I am a hard working person that uses my knowledge to address what needs to be done but is also wiling to learn new things to expand my skill for myself and the client's benefit. I am also good at using and exhausting all resources available to make sure to have the most accurate output.
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    Email Support
    BPO Call Center
    Web Hosting
    Online Chat Support
    DNS
    WordPress
  • $3 hourly
    Worked in BPO industry for almost 7 years for 2 accounts and different departments. In my previous company, I was promoted to Tier III support then as Subject Matter Expert. My last position was a Compliance auditor in which we audits calls of our Tier I supports to make sure they are compliant to rules mandated by our client.
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    Workforce Management
    Customer Service
    Desktop Support
    Phone Communication
    Technical Support
    Outbound Call
    Quality Audit
    Software Maintenance
    Software Configuration Management
  • $7 hourly
    I am proficient, self-motivated Virtual Assistant/Customer Support with excellent skill and successful experience of seven years in a Business Process Outsourcing set up. I have worked and had been connected with several big companies in the United States and Canada. I have a great passion for working as a support and I always remain alert to learn all the newest and updated materials. I give my best to improve my skill and my work. Besides, I have a strong communicative and convincing skill to deal with any kind of customers. Furthermore, I am expert on - Providing Customer Service Handling the rude customers easily Organization Skill Updating Database Problem Solving Computer Proficiency Scheduling appointments I believe in hard work and honesty. I am always interested in making long term professional relationships with my clients to ensure that every project becomes successful. So, if you hire me, I can assure you that you will not regret your decision.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Email Communication
    Scheduling
    Customer Support
    Task Coordination
    Customer Service
    Virtual Assistance
    Personal Administration
    Online Chat Support
    Email Support
    Inbound Inquiry
  • $7 hourly
    - I am an IT enthusiast and customer-oriented person. - I have been with different BPO industries for over 5-years, supporting diverse customers and users across the globe. - I am currently connected with one of the largest known English assessment organizations worldwide. - I need a part-time job to help with my Mother's Medical Bills for the upcoming operation.
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    Data Entry
    Autoencoder
    Customer Support Plugin
    Technical Support
    Product Support
    Incident Management
    Email Support
    End User Technical Support
    Online Chat Support
  • $10 hourly
    Skilled customer service representative with 8+ years of experience. Accounts that I have handled are mixed of Inbound and outbound sales, telecommunications, and financial accounts. For example Dish Network, AT&T, T - mobile UK, Time Warner Cable, and Flexirent Australia. Experienced virtual assistant in the property management field. I have worked directly with Airbnb as a Team Coordinator or Subject Matter Expert in the Resolution Specialists Department. Online Travel Platforms that I have knowledge of are Airbnb, HomeAway, VRBO, Expedia, Booking.com, Trip Advisor and Agoda. - Managing Guest communications ( Email, Chat, and Phone) - Assisting Guests during their check-in and checkout. - Communication Cleaning schedules to housekeepers daily and weekly. - Schedule Maintenance and Repairs Before or during a reservation - Writing reviews for guests - Collating all reviews and feedback from guests and forwarding them to the management team to work on. - Managing Guests refund claims and Damage claims. - Creating spreadsheets and backups of all listing details. - Creating templates to frequently asked questions Here is a list of systems that I have used. - Smartbnb/Hospitable - Airgms/IGMS - Yourporter - Guesty - Stripe (Invoicing) - Slack - Zendesk - Monday - Asana - Airtable - Teamviewer - Google Spreadsheet - Google Drive - Gsuite - Google voice - Grasshopper - Dialpad - Firmafon - Thumbtack - Task rabbit - CTM - Freed Camp - Net Suite - Fluid Review - Amazon Workspace - Citrix - Ring Central - Google voice - Canva
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    Canva
    Customer Retention
    Phone Communication
    Administrative Support
    Data Entry
    Customer Service
    Customer Support
    Email Support
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