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Hire the best Phone Support Agents in Mandaluyong City, PH

Check out Phone Support Agents in Mandaluyong City, PH with the skills you need for your next job.
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  • $8 hourly

    • 5.0/5
    • (12 jobs)
    Dedicated and customer-oriented Technical Support Representative with more than 10 years of experience providing exceptional customer service and troubleshooting solutions for clients. Skilled in diagnosing technical issues, offering solutions, and ensuring a seamless customer experience. SKILLS: • Technical Support: Providing troubleshooting, diagnosing software issues and bug escalations. • Customer Service: Handling customer inquiries, providing timely resolutions, empathy-driven support. • Problem-Solving: Analyzing technical issues, offering creative solutions, managing escalations. • Software & Tools: Microsoft Office Suite, Google Workspace, CRM, etc. • Operating Systems: Windows (all versions) • Networking: Basic knowledge of LAN, routers, IP configurations. • Remote Assistance: Use of remote desktop tools (TeamViewer, AnyDesk). • Ticketing Systems: Zendesk, ServiceNow, • Communication: Strong written and verbal communication, active listening, customer rapport-building. • Product Knowledge: Ability to learn and relay detailed product information to customers.
    Featured Skill Phone Support
    Facebook Ads Manager
    Troubleshooting
    Bug Reports
    Computer Skills
    Slack
    Microsoft Office
    Customer Service
    Telemarketing
    Helpdesk
    Technical Support
    Zendesk
    Email Support
    Online Chat Support
  • $10 hourly

    • 5.0/5
    • (8 jobs)
    Hi/Hello, I'm Jose Alexis Solis, and I am your Customer Service Specialist/Technical Support Specialist What I can do for you: **Provides excellent customer service and world-class experience. **Works with quality and finishes the job promptly. **Always focus and understand what customer/client wants and needs. ** Goal-oriented, determined, and has a strong work ethic. **Team player. I like to learn and share my knowledge with my colleagues. Skills: Dropshipping Order management Order processing MS Office(Basic upto Intermediate) Empathetic Patience Critical thinking Customer service Technical support Ability to Use Positive Language Willingness to Improve High Technical Support Background Google technical support AT&T technical support and expert Samsung mobile technical support and expert Epson technical support Zendesk Customer advocate specialist
    Featured Skill Phone Support
    Data Entry
    Product Knowledge
    Order Management
    Tagalog to English Translation
    Project Management
    Customer Support
    Customer Service
    Online Chat Support
    Email Support
    Order Processing
    Order Tracking
    Zendesk
    Dropshipping
  • $25 hourly

    • 4.2/5
    • (7 jobs)
    Dynamic and results-driven Sales Development Representative (SDR) with extensive experience in both B2B and B2C environments. Proficient in customer support, closing deals, and sales executive roles, with a proven track record of driving revenue growth across various market sectors. Adept at building strong client relationships, identifying sales opportunities, and implementing effective sales strategies. Known for a client-centric approach, exceptional communication skills, and a relentless drive to exceed sales targets.
    Featured Skill Phone Support
    B2B Marketing
    Account Management
    Outbound Sales
    Sales Development
    Customer Service
    Sales
    Cold Calling
    Email Marketing
    Appointment Setting
    Lead Generation
  • $6 hourly

    • 5.0/5
    • (1 job)
    I have been in the Customer Service Industry for quite some time now, 15 years and with that experience, I know that I can deliver excellent customer service. Worked with Airbnb for 2 years. Best with chat/email/phone call ofcourse. I can also do administrative work, I would love that! For voice-over talent, I haven't done that yet, but I have a nice and sexy voice, like a DJ!
    Featured Skill Phone Support
    Data Entry
    Administrative Support
    Calendar Management
    Voice Acting
    Voice-Over
    Product Knowledge
    Customer Support
    Property Management
    Customer Service
    Email Support
    Online Chat Support
  • $6 hourly

    • 5.0/5
    • (2 jobs)
    Hello! Welcome to my Upwork profile. I bring a wealth of customer support experience to the table. With a successful track record in email, chat, and phone support using Zendesk on Upwork, a background as a 3-month Cold Caller, and 7 years in financial, airlines, utility, and life insurance customer service, I'm well-equipped for excellence. I'm also a certified social media manager , managing multiple e-commerce sites.
    Featured Skill Phone Support
    Slack
    Zillow Marketing
    Content Creation
    Google Sheets
    Amadeus CRS
    Customer Service
    Salesforce CRM
    Online Chat Support
    Zendesk
    Customer Service Training
  • $7 hourly

    • 5.0/5
    • (7 jobs)
    Good Day! Here is a list of my expertise and the software that I am proficient with: Customer Service Support: E-mail|Chat|Phone support for EverHeat, Kidztime Singapore, Telstra, Purely Boston, and SPT Business Resources. I am an expert in using Shopify, Lazada Seller, Shopee Seller, Qoo10 Seller, Hubspot, Notion, Zendesk, ActiveHosted, Shipstation, Ontraport, Trello, Siebel, Legacy, Kana, Microsoft Office, Google Docs. I am familiar with Skype, Slack, WhatsApp, Discord, and Google Apps for Work. Social Media: I worked as a Representative for GlobalSeoulMates for almost 3 years. I am an expert in using Facebook Business, Instagram, Twitter, Meetup, and Tripadvisor. Knowledgeable in WordPress, Eventbrite, Naver, and Hilokal. Has experience using Twittimer, Hootsuite, Buffer, and more. Data Entry: Representative for GlobalSeoulMates and New Examples LLC and Sheiban Jewellers. I am proficient with Microsoft Excel, Word, and Google Spreadsheets. The moment I got hired as a Customer Service Representative, I knew I would be in this field for a very long time. I feel great whenever I can help our customers and resolve their issues.Every day, I gained valuable experience, from building simple rapport to managing even the most challenging customers. I am very motivated and goal driven. I will ensure that both my clients and I are satisfied by finding fulfillment at the end of each day. These motivate me to be the best in everything I do. Should you have any questions, please let me know. Thank you for visiting my page. Regards, Mark
    Featured Skill Phone Support
    Email Support
    Online Chat Support
    Customer Service
    English
    General Office Skills
    Customer Support
    Google Docs
    Data Entry
  • $10 hourly

    • 5.0/5
    • (1 job)
    Need help in your business? I’m a seasoned Account Manager with 17 years work experience.I can help you with any administrative help needed to get it off your plate, as I myself have an entrepreneurial mindset. Working with me YOU WILL STOP STRUGGLING with administrative tasks and YOU CAN FOCUS on bigger goals in running the business. 𝐖𝐇𝐀𝐓 𝐂𝐀𝐍 𝐈 𝐁𝐑𝐈𝐍𝐆 𝐓𝐎 𝐓𝐇𝐄 𝐓𝐀𝐁𝐋𝐄? 🌟Customer Onboarding 🌟 Product Adoption 🌟 Customer Retentions 🌟 Increase in ARR/Expansion 🌟 Renewals 🌟 Customer Advocacy As your VIRTUAL ASSISTANT, I can take care of: ✅ PROJECT Coordination: - Facilitate seamless communication between clients to ensure the successful completion of projects, ensuring projects are completed on time with high-quality standard - Conduct timely follow-ups with team members and clients -Be the first point of contact for addressing administrative queries from other team member ✅ ADMIN Support: - Respond to email, manage calendar, schedule appointments and organize meetings - Maintain and update databases, create reports - Facilitate travel bookings and accomodations - Create presentations ✅ RESEARCH and INFORMATION Gathering: -Conduct research on various topics, compile findings, and present information in a concise and understandable manner. -Stay up to date on industry trends, market conditions and competitors to assist with business strategies or decision-making processes. ✅ INQUIRY Management - Responding to inquiries from different platforms (email, chat, social media comments, DMs, etc) daily - Sending out pre-made and customized packages to warm leads - Setting up automated follow-ups for unresponsive clients ✅ DATA/ FILE Management -Organize and maintain digital files, documents, and records. Ensure data accuracy, integrity, and confidentiality -Assist in data analysis, reporting, and presentations -Streamline data-related processes and contribute to data-driven decision making. -Data Entry ✅ EMAIL MANAGEMENT - DAILY Inbox Management - delete spam, tag newsletters to be read later, and implement - Sending emails on your behalf - Manage and organize emails, respond to inquiries, and forward important messages to the appropriate parties - Responding to client emails and inquiries in a timely manner ✅ TECHNICAL Assistance -Provide technical support and troubleshoot issues related to software, hardware, and digital tools. -Troubleshoot audio/video conferencing systems, resolve software glitches, and assist with remote collaboration tools. -Help team members adapt to new technologies and systems. BRIEF DESCRIPTION ABOUT ME: 🔥I'm a strategy thinker, sales & client relationship management professional. My clients are based in Australia, New York, Sweden, Nethearlands, Paris France, Canada and North America Region. 🔥 I've managed fortune 500 accounts for a US based IT company Accenture, the accounts include L’Oreal, UNICEF, Orica, X Shore, Osmotica and Enwave among many others. 🔥 I have over 5 years of experience in client relations, account management, strategic advisory, market research & competitive analysis 🔥 I've worked as Technical Support Representative for 7 years, helping users with their technical issues via, chat, call, email or remote troubleshooting. I understand how important your projects are and I am committed to ensuring it's a success. What makes me stand out are my integrity, transparency, passion to succeed, professionalism, and great work ethic. I consistently upskill myself and I learn new things every time as learning never stops. I am eager to hear about what task you require completed. Let's discuss more over a call ☎️ or a chat 💬.
    Featured Skill Phone Support
    Customer Retention
    Customer Experience
    Customer Support
    IT Support
    End User Technical Support
    Microsoft Office
    Communications
    Call Scheduling
    Leadership Skills
    Email Communication
    Microsoft Excel
  • $15 hourly

    • 4.9/5
    • (2 jobs)
    As a seasoned healthcare virtual assistant, I bring a fusion of nursing expertise and adept administrative skills. My skills include Medical Admin/ Receptionist, Medical Billing, inbound/outbound Telemarketing in the Medical Field /cold calling, sales, email, and correspondence—I am proficient in medical terminology and a Highly motivated self-starter who takes the initiative with minimal supervision. I can provide excellent phone support and work U.S, AUSTRALIA, and UK business hours. Services offered: Appointment Scheduling and Management *Booking and confirming appointments *Managing cancellations and rescheduling *Sending appointment reminders Patient Communication *Handling patient inquiries via phone, email, or chat *Providing information about services, procedures, and policies *Follow-up on patient care and satisfaction Medical Billing and Coding *Preparing and submitting insurance claims *Verifying insurance coverage and benefits *Handling billing inquiries and payment processing Insurance Verification *Collecting patient insurance information *Verifying coverage and eligibility *Communicating with insurance companies Electronic Health Records (EHR) Management *Updating patient records with accurate information *Managing patient data securely and confidentially *Coordinating with healthcare providers to ensure records are up-to-date Administrative Support *Managing healthcare provider’s calendar *Coordinating with other medical staff and departments *Handling office correspondence and documentation Patient Intake and Registration *Assisting with new patient registration *Collecting and updating patient demographics and medical history *Ensuring all necessary forms are completed and filed Data Entry and Reporting *Entering and maintaining patient data in healthcare systems *Generating reports for healthcare providers *Ensuring data accuracy and integrity Customer Service *Providing excellent patient support and service *Addressing and resolving patient complaints *Enhancing patient experience through proactive communication Clinical Support *Assisting with clinical documentation *Coordinating laboratory and diagnostic tests *Supporting healthcare providers with clinical tasks
    Featured Skill Phone Support
    Executive Support
    Appointment Setting
    Customer Retention Strategy
    Customer Experience
    Upselling
    Sales Lead Lists
    Inbound Marketing
    Customer Retention
    Email Support
    Medical Billing
    Lead Generation
    Cold Call
    Customer Care
    Medical Billing & Coding
  • $15 hourly

    • 4.6/5
    • (27 jobs)
    Are you overwhelmed with stressful and time-consuming tasks? Hiring a virtual assistant or admin support can be risky, but I offer reliability, professionalism, and accuracy. With 6 years of experience and a strong ability to adapt and learn quickly, I am the virtual employee you need. I strive to grow every day and prioritize client satisfaction, ensuring your time and money are well-spent. As a business owner, managing your business can be challenging, but it's crucial to focus on your core responsibilities. Let me take care of the tasks that don't belong on your to-do list. Embrace the benefits of connecting with virtual talent! Here are the services I provide: ✔️ Executive/Virtual Assistance ✔️ eCommerce Virtual Assistant ✔️ Customer Service ✔️ Lead Generation ✔️ Project Management ✔️ Social Media Management ✔️ Appointment Setting ✔️ B2B/B2C Lead Generation Thank you for reading. I look forward to hearing from you soon!
    Featured Skill Phone Support
    Google Docs
    Time Management
    Customer Service
    SEO Keyword Research
    Administrative Support
    Social Media Website
    Social Media Management
    Inbound Inquiry
    Microsoft Excel
  • $7 hourly

    • 5.0/5
    • (2 jobs)
    • I worked as a Customer Service Level 2 Support for 3 years, handling financial and tax software account in the United States. • Assisted customers in renewing their software and ensured they get the most beneficial package by determining their business needs and offering an add on. • Exceeded program goal for Customer Satisfaction by personalizing each conversation and drifted away from being transactional. • Acted as a mentor and support for new hire agents, guiding them in new processes to easily adapt to the nature of work. • Has knowledge in MS Word, Excel, Powerpoint, computer software, hardware and internet troubleshooting. • Looking for a long-term job where I can build a well-established career.
    Featured Skill Phone Support
    Customer Service
    Social Customer Service
    General Transcription
    Email Communication
    Data Entry
    Online Chat Support
    Email Support
  • $13 hourly

    • 5.0/5
    • (2 jobs)
    I am an enthusiastic, reliable, and a hardworking individual who has years of extensive experience providing excellent customer service with general admin tasks. I am a woman of my word who also believes in honesty and good working relation. I have excellent time management skills as I value time so much. I aim to always deliver a job well and passionate in everything that I do. I am well versed in the English language with little to no native accent. A workhorse in terms of customer satisfaction, leadership and discipline. In addition, I was awarded twice for being at the top of the team exceeding expectations.
    Featured Skill Phone Support
    Microsoft Excel
    Office 365
    Customer Support Plugin
    Email Communication
    Decision Making
    Salesforce
    Critical Thinking Skills
    Status Reports
    Data Entry
    Inventory Management
    Phone Communication
    Multitasking
    Scheduling
  • $5 hourly

    • 5.0/5
    • (3 jobs)
    What is the challenge in every job for me? GETTING AMAZING RESULTS!! A motivated and hard-working individual with an eagerness to learn. Proactive and dependable. With get it done attitude. Strong computer skills. With a "can do, will do" attitude. I have intensive E-commerce Training. I'm well-prepared to extend my professional expertise and skills to your business. E-Commerce experience: • Order Fulfillment via Shopify, Aliexpress, Dsers, Oberlo, eBay, Walmart, Cartzy, Wix • Create a Shopify store from scratch • Complete Store Management • Admin Support • Customer Service • Shopify/eBay/Walmart Product listing with variations. • Writing Product Description & SEO Friendly Title • Social Media Management • Shopify Theme Customization • Navigation Customization • Email Handling/Management • Graphics Design I hope to hear from you soon so we can connect!
    Featured Skill Phone Support
    BPO Call Center
    eBay
    Product Design
    Product Listings
    Product Research
    Shopify
    Dropshipping
    Ecommerce
    Customer Service
    Phone Communication
    Customer Support
    Administrative Support
    Email Etiquette
    Data Entry
    Online Chat Support
  • $6 hourly

    • 0.0/5
    • (0 jobs)
    I am a versatile and highly skilled professional with a diverse range of expertise, offering top-tier services in technical support, customer service, digital marketing, podcast management, and more. With years of experience in delivering high-quality results, I am committed to helping businesses streamline their operations, enhance their online presence, and drive growth. Whether you're looking to optimize your marketing campaigns, improve customer satisfaction, manage your podcast, or handle administrative tasks, I can help you achieve your goals efficiently and professionally. My core skills include: Technical Support & Customer Service: Providing top-notch technical assistance and customer support, resolving issues promptly and professionally. Digital Marketing: Implementing comprehensive marketing strategies across social media, email campaigns, and digital channels to grow brand visibility and engagement. Podcast Management: End-to-end podcast production, from planning and recording to editing and publishing. Campaign Management: Creating, executing, and analyzing successful marketing campaigns to achieve business objectives. Social Media Marketing (SSM): Designing and managing engaging social media campaigns that drive traffic and build brand awareness. Email Marketing: Crafting tailored email campaigns that convert leads into customers, while enhancing brand loyalty. Templated Web Design: Designing aesthetically pleasing and functional websites using templates that enhance user experience. Video Editing: Editing videos for marketing, content creation, and podcast purposes with a keen eye for detail. General Virtual Assistance: Managing calendars, emails, and day-to-day administrative tasks to streamline business operations.
    Featured Skill Phone Support
    DNS
    GoDaddy
    Microsoft Outlook
    Microsoft Office
    Technical Support
    Call Center Management
    ServiceNow
  • $7 hourly

    • 0.0/5
    • (1 job)
    **12 years experience in Customer Service resolving complex customer inquiries, building strong customer relationship and increasing customer engagement. **Consistent in exceeding the target goal both Inbound and Outbound campaign with sales and collections. **Managing staff and implementing strategies for performance improvement both quality and quantity. **Answer email and provide good customer service. **Answer internal escalation. **Monitor performances and has done coaching. **Plan and Organize productivity. **Resolve customer inquiries via phone and email. **has experience in taking calls for Inquiries, placing orders, collections, retention, upselling, cross selling.
    Featured Skill Phone Support
    Communication Etiquette
    Order Fulfillment
    Customer Service
    Time Management
    Email Communication
    Data Entry
    Customer Satisfaction
    Product Knowledge
    Customer Support
    Order Tracking
  • $10 hourly

    • 3.0/5
    • (8 jobs)
    I am an Executive Virtual Assistant with background experience in Sales, customer Support, and Admin support. I specialize in handling sales and customer support via email, chat, and phone. I am a detailed oriented person that has been continuously hailed as goal oriented by my colleagues and my superiors. With my working knowledge in G-suits, MS office, and CRM, pair this with my top tier conversational skills I can be a good addition to your team.
    Featured Skill Phone Support
    Outbound Sales
    Cold Calling
    Administrative Support
    Email Communication
    Shopify
    Customer Support
    Customer Service
    Debt Collection
    Sales Presentation
    Email Support
    Zendesk
    Inbound Inquiry
  • $6 hourly

    • 0.0/5
    • (1 job)
    -Sales and telemarketing expert for a healthcare staffing agency. -Healthcare recruiter that covers nursing homes, long term care facilities and rehabilitation centers. -Responsible for the staff schedule in all the facilities covered. -Contacting various facility(new leads) and obtain the signing of contracts. -Excellent senior level customer service representative awarded through years of experience working both calls and chat. Such calls includes being a 911 call taker. Responsible for obtaining essential information, and sending the appropriate responders to the right location. -Top-notch part of escalation support team who handles customer complaints and even managerial level type of escalation.
    Featured Skill Phone Support
    Customer Support
    Data Entry
  • $5 hourly

    • 0.0/5
    • (0 jobs)
    • RF Engineer with 15 years of diverse experience in the field, specializing in various technologies such as GSM/UMTS/LTE/5G. Worked extensively with leading companies like Huawei, Ericsson, and Nokia, contributing to projects for Globe and Smart. • Demonstrated expertise in optimizing 5G/LTE/WCDMA/GSM networks through meticulous drive test data analysis, DT-OSS KPI optimization, Single-Site Verification and Cluster Optimization using Huawei equipment. • Proficient in conducting coverage simulations for GSM, UMTS, LTE, and 5G technologies, ensuring optimal network performance. • Skilled in utilizing a range of RF testing, post-processing, and simulation tools to support project objectives. Proficient in executing the installation, upgrades, and maintenance of Drivetest/Walktest tools encompassing test phones (UE), software applications, and test phone apps. • Experienced in handling wireless and microwave dismantling, installation, commissioning, and performing PAT (Pre-Acceptance Test), ensuring seamless implementation and functionality. • Skilled in performing installations, upgrades, repairs, and maintenance of Windows-based PCs and laptops.
    Featured Skill Phone Support
    Mapinfo
    Computer Assembly
    iPhone
    Computer Hardware Installation
    Telecommunications Engineering
    Android Smartphone
    Computer Maintenance
    Desktop & Laptop Support
    Computer Operating System
  • $7 hourly

    • 5.0/5
    • (2 jobs)
    5 years experience as a Customer Service Representative. I am able to handle inbound calls getting customer credit card details, shipment/tracking details and some confidential details. I am also great at outbound calls eg. follow up calls, appointment setting & preparation, cold calling and interviewing. I consider myself a service-driven person, upbeat demeanor, with sales-oriented personality; Articulate with satisfactory level of verbal and written communication skills. I am willing to accommodate new challenges, training and other work-related opportunities that will further enhance my capabilities. I am very open to opportunities where I can use my knowledge in interacting with people and data entry skills. I am knowledgeable in using the following: ScheduleOnce - Online scheduling platform Zoom Conference Meeting HubSpot Zendesk Google Calendar Gmail Google Drive - Sheet & Docs
    Featured Skill Phone Support
    Virtual Assistance
    Accuracy Verification
    Administrative Support
    Data Scraping
    Google Docs
    Customer Support
    Telemarketing
    Data Entry
    Customer Satisfaction
    Outbound Sales
    Customer Service
    Inbound Marketing
    Inbound Inquiry
    Order Processing
  • $9 hourly

    • 4.5/5
    • (1 job)
    -Handled business clients with their technical difficulty in using business software tool. -Had an extensive training in Australia about business software. -Broad knowledge in customer experience and business processes. -Handled corporate clients with specialized queries. -Experienced in customer service for both consumer and business customers. -Extensive telemarketing sales experience. -Undergone training about NPS (Net Promoter Score) or Customer Satisfaction Survey.
    Featured Skill Phone Support
    Helpdesk
    Customer Support
    Technical Support
    B2B Marketing
    Outbound Sales
    Online Chat Support
    Customer Service
    Sales
  • $20 hourly

    • 4.9/5
    • (10 jobs)
    Personality Type: ENTJ-A (Commander) My experiece is in training and development, I am a Customer Service/Products Trainer and I have 10+ years of customer service experience and 5 years onboarding and training experience. I also create training curriculums, training materials, implement processes to organize, optimize and streamline workflow, creating QA scorecards, assessments, incentive schemes and more. I am proficient/have experience with the following tools/websites: • MS Suite • Outlook 365 • Google Suite • Zendesk • Slack • Canva • Trello • Monday.com • Davinci Resolve My last role was a Director (remote) for a small company of 30 in the US where I worked directly under the CEO and managed a team of 10 as well as having my own department where I wore many hats. I have also worked as a VA for an Australian real estate company for one year. My job was to assist a group of real estate agents with various tasks such as drafting their marketing materials, booking photoshoots for the properties, scheduling auctions, contacting their clients and also providing email, call and chat support, among other things. I speak native English, I am an excellent communicator and I always do more than what is expected of me, I never disappoint and will exceed your expectations. I am a good investment for your growing company and you will be hiring not only a seasoned customer service professional but also a person who is hardworking and trustworthy.
    Featured Skill Phone Support
    Administrative Support
    Data Entry
    Staff Orientation & Onboarding Materials
    Product Onboarding
    Training Presentation
    Training & Development
    Customer Service
    Employee Onboarding
    Training Materials
    English
    Time Management
    Critical Thinking Skills
    Problem Solving
    Communication Skills
  • $4 hourly

    • 5.0/5
    • (1 job)
    A versatile and results-driven professional with over 6 years of experience in customer service, sales, and relationship management, developed across a variety of industries. Skilled in providing exceptional customer support, resolving complex inquiries, and offering tailored solutions. Known for effective communication, building lasting relationships, and ensuring customer satisfaction. Adept at working in fast-paced environments and committed to helping businesses achieve success. Key highlights include: Customer Service Expertise: 3 years as a Customer Service Representative at Western Union, handling U.S money transfer services with a focus on accuracy and professionalism. Sales Experience: 1 year as a Sales Representative for a Philippine local bank, specializing in credit card products, followed by 1 year assisting clients with housing loan options through the Philippine government. Collection Specialist: 1 year helping clients manage housing loan payments and collections, offering guidance and facilitating payment solutions for clients in need. Online Chat Support: 3 months providing customer service through online chat, offering real-time assistance and resolving customer inquiries efficiently. Digital Solutions Sales: 6 months as a Junior Sales Executive, offering businesses tailored website solutions to enhance their online presence and customer engagement. Strong Communication & Problem-Solving Skills: Proven ability to handle diverse customer inquiries, deliver clear solutions, and build long-term relationships based on trust and reliability. With a broad background in customer service and sales, I am eager to apply my experience in a dynamic customer service role, where I can continue to enhance customer satisfaction and contribute to business growth.
    Featured Skill Phone Support
    Email Support
    Online Chat Support
    Customer Service
    B2B Marketing
    B2C Marketing
    Phone Communication
    Email
    Customer Service Chatbot
    Social Media Engagement
    Typing
    Writing
    Telemarketing
    Sales
    Sales Promotion
  • $7 hourly

    • 4.5/5
    • (6 jobs)
    I am proficient, self-motivated Virtual Assistant/Customer Support with excellent skill and successful experience of seven years in a Business Process Outsourcing set up. I have worked and had been connected with several big companies in the United States and Canada. I have a great passion for working as a support and I always remain alert to learn all the newest and updated materials. I give my best to improve my skill and my work. Besides, I have a strong communicative and convincing skill to deal with any kind of customers. Furthermore, I am expert on - Providing Customer Service Handling the rude customers easily Organization Skill Updating Database Problem Solving Computer Proficiency Scheduling appointments I believe in hard work and honesty. I am always interested in making long term professional relationships with my clients to ensure that every project becomes successful. So, if you hire me, I can assure you that you will not regret your decision.
    Featured Skill Phone Support
    Email Communication
    Scheduling
    Customer Support
    Task Coordination
    Customer Service
    Virtual Assistance
    Personal Administration
    Online Chat Support
    Email Support
    Inbound Inquiry
  • $5 hourly

    • 0.0/5
    • (0 jobs)
    With 3 years of experience in the BPO industry, I bring a wealth of skills and knowledge across multiple sectors, including telecommunications, healthcare, and legal services. Key Strengths & Experience: Telecommunications: As a messaging representative for T-Mobile, I handled up to 10 chat concurrencies at once, troubleshooting technical issues, and assisting customers with inquiries. I’m highly skilled in multitasking and resolving issues efficiently. Healthcare Support: I’ve worked with healthcare clients like Ascension and Lexitas Hospitals, where I scheduled appointments, managed patient information, and ensured seamless communication for patients and providers. Quality Analyst & Subject Matter Expert (SME): I was promoted to Quality Analyst and also worked as an SME. I managed and supported legal cases and disputes. I’m familiar with training, providing feedback, and maintaining quality standards across various services. Fast-Paced Environment: Whether I’m handling high-volume calls or managing customer inquiries, I thrive in fast-paced environments and maintain a strong focus on providing excellent service. I'm highly adaptable, and if I’m introduced to a new product or service, I quickly get up to speed to provide the best possible support. Why Hire Me? Excellent communication skills in English, both written and verbal. Proficient in handling multiple tasks, including troubleshooting, customer support, scheduling, and case management. Proven ability to stay calm under pressure, ensuring customers have a positive experience. Focused on educating customers and providing clear, helpful solutions. Committed to continuous improvement and delivering high-quality service. I am confident that my diverse background and ability to adapt quickly to new products will make me an asset to your team. Let’s work together!
    Featured Skill Phone Support
    Email Support
    Online Chat Support
    Customer Service
    Virtual Assistance
  • $5 hourly

    • 0.0/5
    • (0 jobs)
    👋 Hi there! I’m a dedicated virtual assistant who is passionate about helping small business owners focus on what they do best—growing their business. I specialize in providing customer support services via phone, email, chat, and text, ensuring that your clients feel heard, supported, and valued. Whether it’s handling inquiries, managing client communication, or making sure no message gets missed—I’ve got you covered. I also assist with basic payroll tasks, especially for teams using Gusto as their payroll platform. From running payroll to keeping things on schedule and error-free, I help you stay organized and stress-free. ✅ Here’s how I can support your business: Customer Service (Phone | Email | Chat | Text) CRM & Inbox Management Gusto Payroll Support Administrative Tasks Calendar & Task Coordination I take pride in being dependable, detail-oriented, and solution-driven. If you’re looking for a proactive team player who brings value and lightens your workload—you’ve found one! 💬 Let’s connect! I’d love to learn more about how I can help your business thrive.
    Featured Skill Phone Support
    Gusto
    Payroll Reconciliation
    Email Support
    Email
    Customer Service Chatbot
    Google Workspace Administration
    Google Workspace
    Microsoft Office
    Salesforce CRM
    Salesforce Lightning
    Salesforce
    CRM Software
    Customer Support
  • $10 hourly

    • 0.0/5
    • (1 job)
    " Make your passion your profession, and work will become a game " 3 years & 2 monhts BPO Experience 3 years in IT industry specializing on ITAM. Experienced Customer Service Specialist Experienced Technical Support Specialist Data Entry Expert Email support Excellent oral and written communication skills Experienced IT Service Desk Mentor and Trainer Troubleshooting Expertise in Computer Hardware and Software Working knowledge on Salesforce Administrator Experienced in Helpdesk Ticketing Systems Experienced working independently Experienced working on a MSP environment
    Featured Skill Phone Support
    Ticketing System
    Customer Service
    Communication Etiquette
    Technical Support
    Salesforce Marketing Cloud
    Helpdesk
    Email Communication
    Data Entry
    ServiceNow
    Tech & IT
    Business with 10-99 Employees
  • $10 hourly

    • 4.2/5
    • (10 jobs)
    Skilled customer service representative with 8+ years of experience. Accounts that I have handled are mixed of Inbound and outbound sales, telecommunications, and financial accounts. For example Dish Network, AT&T, T - mobile UK, Time Warner Cable, and Flexirent Australia. Experienced virtual assistant in the property management field. I have worked directly with Airbnb as a Team Coordinator or Subject Matter Expert in the Resolution Specialists Department. Online Travel Platforms that I have knowledge of are Airbnb, HomeAway, VRBO, Expedia, Booking.com, Trip Advisor and Agoda. - Managing Guest communications ( Email, Chat, and Phone) - Assisting Guests during their check-in and checkout. - Communication Cleaning schedules to housekeepers daily and weekly. - Schedule Maintenance and Repairs Before or during a reservation - Writing reviews for guests - Collating all reviews and feedback from guests and forwarding them to the management team to work on. - Managing Guests refund claims and Damage claims. - Creating spreadsheets and backups of all listing details. - Creating templates to frequently asked questions Here is a list of systems that I have used. - Smartbnb/Hospitable - Airgms/IGMS - Yourporter - Guesty - Stripe (Invoicing) - Slack - Zendesk - Monday - Asana - Airtable - Teamviewer - Google Spreadsheet - Google Drive - Gsuite - Google voice - Grasshopper - Dialpad - Firmafon - Thumbtack - Task rabbit - CTM - Freed Camp - Net Suite - Fluid Review - Amazon Workspace - Citrix - Ring Central - Google voice - Canva
    Featured Skill Phone Support
    Canva
    Customer Retention
    Phone Communication
    Administrative Support
    Data Entry
    Customer Service
    Customer Support
    Email Support
  • $5 hourly

    • 0.0/5
    • (0 jobs)
    With a diverse background in customer service and education, I bring a well-rounded skill set to every role I undertake. As an Email Customer Service Representative handling the Accor Hotels account, I expertly managed client inquiries, complaints, bookings, reservations, and payments. I ensured that every customer received timely and accurate assistance, maintaining high service standards in a fast-paced environment. In addition, I worked as a Phone Banker I at Wells Fargo Philippines, where I handled various customer financial needs, including managing bank accounts, processing direct deposits, providing account balances, resolving complaints, and assisting with new account openings. My ability to provide clear and effective solutions was key in ensuring customer satisfaction. I also have experience as an English-speaking teacher, where I taught international students—ranging from adults to younger learners—from countries like Korea, Japan, Vietnam, and China. This role sharpened my communication skills and helped me adapt my teaching approach to different cultural backgrounds, ensuring that students, regardless of their native language, grasped key concepts and improved their language skills effectively. With my experience in customer service, banking, and education, I am confident in my ability to adapt and excel in any customer-facing role, bringing professionalism, patience, and strong communication skills to the table.
    Featured Skill Phone Support
    Online Transaction Processing
    Online Sales Management
    Online Research
    Google Docs
    Google Forms
    Financial Audit
    Workforce Management
    Sales & Inventory Entries
    Inventory Report
    Store Audit
    Microsoft Excel
    Google Sheets
    English Tutoring
    Human Resource Management
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