Hire the best Phone Support Agents in Muntinlupa, PH
Check out Phone Support Agents in Muntinlupa, PH with the skills you need for your next job.
- $10 hourly
- 3.6/5
- (16 jobs)
Looking for an experienced Executive Virtual Assistant? MESSAGE ME! 💼 6+ yrs - Sales Representative & Cold Caller 💼 3+ yrs - Customer Support Specialist 💼 3+ yrs - Email & Chat Support Specialist 💼 2+ yrs - VA & Administrative Specialist 𝗜 𝗚𝗢𝗧 𝗬𝗢𝗨! 😉 👌🏻 Executive Assistant 👌🏻 Debt Collection 👌🏻 Legal Debt Negotiator 👌🏻 Order Processing, Replacement, Refund and Tracking 💪💪💪 Proficient and experienced with the following: 🔥CRM & MESSAGING PLATFORMS: ◾ Zendesk ◾ FreshDesk ◾ FreshChat ◾ LiveChat ◾ Salesforce ◾ Hubspot ◾ Cleo 🔥COMMUNICATION & COLLABORATION TOOLS: ◾ Slack ◾ Skype ◾Trello ◾ Hangouts ◾ Zoom ◾ Asana ◾ Monday 🔥BASIC DESIGN & EDITING: ◾ Canva 🔥 PRODUCTIVITY & OTHER TOOLS: ◾ GSuite ◾ Microsoft ◾ Dropbox ◾ Airtable If you believe we'd be a good match, I'd love to discuss how I can contribute to your business's success. Feel free to message and share your requirements so we can discuss them. 𝙇𝙚𝙩'𝙨 𝙢𝙖𝙠𝙚 𝙞𝙩 𝙝𝙖𝙥𝙥𝙚𝙣!😉
Phone Support
Email SupportReal Estate Virtual AssistanceAdministrative LawHubSpotLegal NegotiationLegal AssistanceDebt CollectionAppointment SettingCustomer SupportEmail EtiquetteVirtual AssistanceCold CallingCustomer ServiceZendesk - $13 hourly
- 4.9/5
- (31 jobs)
To be able to enhance my knowledge, capability, creativity and willingness to utilize my expertise in Accounts,Customer Service,QA and other administrative work and to be able to make a positive contribution to the organization. An over all summary for the treasured experience i achieved as a Freelancer is as follows: • Quality Assurance Analyst • Customer Service Representative / Team Lead Role • Call & Live Chat agent • Email management • Social Media Moderator • Data entry operator
Phone Support
Google DocsMicrosoft WordSoftware TestingCustomer ServiceTechnical SupportMicrosoft ExcelEmail Support - $8 hourly
- 5.0/5
- (5 jobs)
I've been in the BPO industry for more than 9 years. I am trained for phone, chat and email support for different service accounts like answering customer queries, processing payments, and basic technical troubleshooting of the product. With the experience I have gained from the previous works I had, I am confident that I can multi-task but still deliver a high-level of customer experience. I am very keen to details and is pro-active in providing the best resolution for the customer's concern and providing the best options to meet the customer's needs. I am seeking for opportunities where I can apply and develop my skills as I work and contribute to the company's mission and vision.
Phone Support
ShopifyLead GenerationConsumer GoodsCustomer SupportInterpersonal SkillsCommunication EtiquetteCold CallingOrder FulfillmentProduct KnowledgeData EntryOnline Chat SupportEnglishEmail SupportInbound Inquiry - $20 hourly
- 5.0/5
- (5 jobs)
🔍 Are you seeking the expertise of a skilled Virtual Assistant with expertise in Online Business Management and Customer Service? 𝙔𝙊𝙐𝙍 𝙎𝙀𝘼𝙍𝘾𝙃 𝙀𝙉𝘿𝙎 𝙃𝙀𝙍𝙀! 👋 I have a strong background in providing comprehensive support and delivering exceptional service, I am dedicated to helping businesses thrive and succeed. Here's how I can assist you: 👇👇👇 ✅ 𝙑𝙞𝙧𝙩𝙪𝙖𝙡 𝘼𝙨𝙨𝙞𝙨𝙩𝙖𝙣𝙘𝙚: As a Virtual Assistant, I offer a wide range of administrative services to entrepreneurs, executives, and businesses of all sizes. From managing schedules and organizing data to handling email correspondence and travel arrangements, I ensure smooth operations and increased productivity. ✅ 𝙊𝙣𝙡𝙞𝙣𝙚 𝘽𝙪𝙨𝙞𝙣𝙚𝙨𝙨 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩: I specialize in supporting online businesses by overseeing various aspects such as e-commerce platforms, social media management, and digital marketing. With a deep understanding of market trends, audience engagement strategies, and content creation, I can help drive growth and enhance brand visibility. ✅ 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙚𝙧𝙫𝙞𝙘𝙚 𝙀𝙭𝙘𝙚𝙡𝙡𝙚𝙣𝙘𝙚: Providing exceptional customer experiences is my priority. With my extensive experience in customer service, I excel in handling inquiries, resolving issues, and ensuring customer satisfaction. I am skilled in utilizing CRM systems, maintaining service standards, and building strong customer relationships. 🔥 𝙆𝙀𝙔 𝙎𝙆𝙄𝙇𝙇𝙎 🔥 🕒 Time management: Efficiently handling multiple tasks and meeting deadlines. 🗂️ Organization: Maintaining meticulous records and streamlining processes. 📢 Communication: Clear and professional communication with clients and team members. 🔎 Problem-solving: Identifying and resolving issues with a proactive approach. 🔍 Attention to detail: Ensuring accuracy and precision in all tasks. 📌 Multitasking: Effectively managing and prioritizing multiple responsibilities. 💻 Technical proficiency: Proficient in CRM systems, MS Office Suite, and project management tools. If you are looking for a reliable, proactive, and versatile Virtual Assistant who can provide exceptional support for your business needs, let's connect! I am eager to collaborate, learn, and contribute to your success. Please feel free to reach out to discuss your requirements further. Let's work together to achieve your goals! 🤝
Phone Support
IT Project ManagementTask CoordinationCustomer SupportShopifyAudio TranscriptionCustomer ServiceClerical SkillsGoogle WorkspaceHealthcare ManagementCanvaOnline Chat SupportEmail SupportAdministrative SupportMicrosoft Office - $10 hourly
- 5.0/5
- (8 jobs)
I'm disciplined, well-organized, and capable of working with minimal supervision. I also enjoy taking on various challenges that will improve my skills and expertise.
Phone Support
Receptionist SkillsSchedulingVirtual AssistancePayroll AccountingAdministrative SupportAccuracy VerificationEmail SupportData EntryADP Workforce NowData ScrapingCustomer SupportCustomer Relationship ManagementInsurance Verification - $7 hourly
- 5.0/5
- (1 job)
𝐖𝐞𝐥𝐜𝐨𝐦𝐞 𝐭𝐨 𝐦𝐲 𝐔𝐩𝐰𝐨𝐫𝐤 𝐩𝐫𝐨𝐟𝐢𝐥𝐞! 𝐃𝐨 𝐲𝐨𝐮 𝐧𝐞𝐞𝐝 𝐚 𝐡𝐞𝐥𝐩𝐢𝐧𝐠 𝐡𝐚𝐧𝐝 𝐟𝐨𝐫 𝐲𝐨𝐮𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬? 𝐎𝐫 𝐚𝐫𝐞 𝐲𝐨𝐮 𝐥𝐚𝐜𝐤𝐢𝐧𝐠 𝐭𝐢𝐦𝐞 𝐭𝐨 𝐭𝐡𝐢𝐧𝐤 𝐚𝐛𝐨𝐮𝐭 𝐰𝐡𝐚𝐭 𝐲𝐨𝐮 𝐧𝐞𝐞𝐝 𝐨𝐧 𝐲𝐨𝐮𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬? 𝐖𝐢𝐭𝐡 𝐚 𝐯𝐞𝐫𝐬𝐚𝐭𝐢𝐥𝐞 𝐬𝐤𝐢𝐥𝐥 𝐬𝐞𝐭 𝐚𝐧𝐝 𝐚 𝐤𝐧𝐚𝐜𝐤 𝐟𝐨𝐫 𝐨𝐫𝐠𝐚𝐧𝐢𝐳𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐞𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲, 𝐈 𝐚𝐦 𝐜𝐨𝐦𝐦𝐢𝐭𝐭𝐞𝐝 𝐭𝐨 𝐞𝐥𝐞𝐯𝐚𝐭𝐢𝐧𝐠 𝐲𝐨𝐮𝐫 𝐨𝐧𝐥𝐢𝐧𝐞 𝐩𝐫𝐞𝐬𝐞𝐧𝐜𝐞 𝐚𝐧𝐝 𝐬𝐭𝐫𝐞𝐚𝐦𝐥𝐢𝐧𝐢𝐧𝐠 𝐲𝐨𝐮𝐫 𝐝𝐚𝐲-𝐭𝐨-𝐝𝐚𝐲 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬. I help startups,freelancers,CEO and entrepreneurs ready to assist you with all your administrative and organizational and social media needs. My goal is to make your life easier and help your business thrive. Let go of the stuff holding you back,let's collaborate! 𝐇𝐞𝐫𝐞 𝐚𝐫𝐞 𝐭𝐡𝐞 𝐭𝐚𝐬𝐤𝐬 𝐭𝐡𝐚𝐭 𝐈 𝐜𝐚𝐧 𝐡𝐞𝐥𝐩 𝐲𝐨𝐮 𝐰𝐢𝐭𝐡: ✨Customer Support ✨Content Creation and Curation ✨Social Media Management ✨Lead Generation ✨Community Management and Engagement ✨Data Entry and Online Research ✨Email Management Name it,and I can definitely help you! 𝐓𝐨𝐨𝐥𝐬 𝐈 𝐮𝐬𝐞: ✨Project Management- Asana, Airtable, Trello, ClickUp ✨Emailing system-Outlook, Gmail ✨Email marketing-Mailchimp,Aweber,Kajabi ✨CRM- VoIP/Softphone - Avaya ✨Content Creation- Canva ✨ Content Scheduling Buffer, Hootsuite, Later, Smarterqueue,SocialBee 𝐀𝐩𝐩𝐥𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬 𝐈 𝐮𝐬𝐞: ✨ Google Docs ✨ Microsoft Excel ✨ Microsoft Word ✨Google Sheets ✨Google Docs Ready to take your business to new heights? Let's collaborate to enhance your virtual presence and streamline your operations. Whether you're a small business owner, entrepreneur, or a busy professional, I am here to make your life easier. 📩 𝐅𝐞𝐞𝐥 𝐟𝐫𝐞𝐞 𝐭𝐨 𝐫𝐞𝐚𝐜𝐡 𝐨𝐮𝐭, 𝐚𝐧𝐝 𝐥𝐞𝐭'𝐬 𝐝𝐢𝐬𝐜𝐮𝐬𝐬 𝐡𝐨𝐰 𝐈 𝐜𝐚𝐧 𝐜𝐨𝐧𝐭𝐫𝐢𝐛𝐮𝐭𝐞 𝐭𝐨 𝐲𝐨𝐮𝐫 𝐬𝐮𝐜𝐜𝐞𝐬𝐬! All the best, Iris
Phone Support
Apollo.ioGoogle SheetsCustomer CareData ScrapingCommunity EngagementEmail CommunicationSocial Media ManagementSocial Media Content CreationEmail SupportSocial Media MarketingCustomer EngagementSocial Media Lead GenerationLead GenerationData Entry - $12 hourly
- 4.8/5
- (83 jobs)
Executive Real Estate Virtual Assistant from the Philippines with more than a decade of working experience with both the US and Canadian real estate professionals. My goal is to help you streamline your tasks, enhance productivity, and provide cost-effective solutions to achieve your business goals and objectives. ✔ Top Rated Freelancer ✔ Successfully Completed 85+ projects ✔ Verified Account ✔ 100% Recommended by Previous clients ✔ 100% Job Success ✔ 12 hrs response time ✔ 7,000+ working hours ✔ Available during US Eastern & Pacific Standard Time Business hrs ✔ Familiar with Real Estate terms/ contracts & procedures ✔ Worked with MLS and Different CRM ✔ English is my 2nd Language My comprehensive understanding of the real estate market, combined with my proficiency in utilizing industry-specific software such as MLS, CRM systems, and document management platforms, positions me to support your business in a seamless and efficient manner. Let’s work together to make your business run smoothly. Contact me today to discuss how I can assist you!
Phone Support
Email MarketingTelemarketingSocial Media MarketingCustomer ServiceProject ManagementInternet MarketingFacebookReal Estate IDXCustomer SupportCold CallingPhone CommunicationData Entry - $10 hourly
- 5.0/5
- (3 jobs)
12 years of work experience in a home based setting. Highly independent Trained on different CRM and maintained database for clients. Exceptional phone skills Proficient in computer skills Great capacity for learning new things Ability to work with other people and form professional relationships
Phone Support
Data ManagementMicrosoft Office - $8 hourly
- 3.0/5
- (2 jobs)
I'm a seasoned professional with extensive experience in logistics and customer service. With 4 years in the Customer Service industry and nearly 2 years as a Junior Managing Associate for a logistics company. I'm passionate about delivering top-notch service and ensuring client satisfaction. Let's work together to achieve your business goals!
Phone Support
Data EntryLead GenerationSalesforceCustomer ServiceZendeskOnline Chat SupportEmail SupportSupply Chain & LogisticsLogistics CoordinationLogistics ManagementDispatch & Tracking Solutions LETS - $10 hourly
- 4.3/5
- (3 jobs)
My name is Raul Baldos Jr. I graduated from University of the East Manila with a course of BSBA Major in Business Management as well as a Varsity of Judo through out my college career. And I took my internship within the school at the registrar's office, My work or task there are the Issuance of official academic records such as official transcript of records, diploma, and certifications. Responsible for the verification of academic information of all its students and graduates as requested by various government or private agencies and institutions. I have also worked as a Property Management Specialist for two (2) years in AvantStay, a short-term rental industry in the US. My job was to ensure that all maintenance cases are updated, vendors and maintenance technicians are well-taken care of in the sense that they get paid on time and receive their job orders daily, and field teams are well-assisted during pre and post-stay inspections. * Knowledgeable in using SalesForce, TalkDesk, Breezeway, AirCall, and GSuite, Kustomer, and Slack * Establish rapport with vendors when scheduling maintenance cases * Handle invoicing of third party vendors by negotiating their preferred payment method * Follow up SalesForce or Breezeway maintenance cases before a guests check in * Multi-task tools between Slack, SalesForce, and TalkDesk I have experiences with data-entry and basic customer experience in companies like Alorica, a well-known business processing outsourcing company. I hope with my simple background, it would help lessen your workload. I did work as well at Shell SLT Gasmart Corporation as Pump Attendant (my duties include greeting customers, pumping the requested amount of gasoline, cleaning windows, checking fluid levels, checking tire pressure, and processing payments. They may also be responsible for station upkeep, including emptying trash bins and sweeping floors) I also participated the south east asian games (SEA Games 2019) as National technical office. My work there is to supervise the people within the playing are of the games.
Phone Support
Maintenance ManagementTask CoordinationCustomer ServiceOnline Chat SupportEmail SupportTechnical SupportData Entry - $8 hourly
- 3.6/5
- (1 job)
I'm your A+ Virtual Assistant! Here are he things I can do for you 🙋🏻♀️Virtual Assistant 📞 Customer Service 📧 E-Commerce Virtual Assistant 📧 Email Support 🖋️Administrative Assistance ✔️Training ✔️Email Management ✔️MS Office ✔️Google Suite / Google Workspace ✔️Web Research ✔️Data Collection / Data Entry ✔️Canva ✔️Social Media Management/Engagement
Phone Support
Customer Transaction EmailEcommerce SupportSocial Media EngagementEmail SupportProduct ResearchGeneral TranscriptionCustomer ServiceTransferring Phone CallsOnline Chat SupportOrganizerCanvaEmail Communication - $5 hourly
- 0.0/5
- (1 job)
Hi, My name is Maureen, With over seven years of experience in customer service, sales, and team leadership within the BPO industry, along with extensive freelance experience as a Virtual Assistant,Cold Caller, Appointment Setter and Lead Generation Specialist. I am confident in my ability to bring value, adaptability, and results to your team. Throughout my career, I’ve supported international accounts such as DISH, Fifth Third Bank, SiriusXM, and AT&T Mobility Sales and Services, where I spent 3 years. My experience includes customer service, order processing, upselling, handling escalations, and providing all-around support for agents. In the past two years, I’ve also worked as a freelancer for various clients, My tasks involved lead generation through Google,facebook Instagram, I also do cold calling for demos, and real estate appointment setting using tools like REI Sift and Driving for Dollars. I also utilized platforms like HighLevel for communication automation, bulk messaging, and CRM updates. These experiences helped me refine my outreach, communication, and time management skills in a fully remote setting. I am passionate about helping businesses grow, whether through driving sales, delivering excellent service, or building efficient processes. I would love the opportunity to bring my experience and dedication to your team. Thank you for considering my application. I am looking forward to the possibility of discussing how I can contribute to your success.
Phone Support
Data EntryLead GenerationTelecommunicationsSchedulingSalesCustomer ServiceSales CallPrice & Quote NegotiationSales LeadershipOutbound SalesOnline Chat SupportEmail Support - $16 hourly
- 0.0/5
- (0 jobs)
Experienced professional skilled in technical support, subject matter expertise, meeting scheduling, market research, account management, activation and onboarding, and AP automation support. Proficient in customer service, meeting coordination, research, and client account management. Adept at facilitating smooth onboarding processes.
Phone Support
Customer OnboardingTechnical SupportCustomer ServiceAccount ManagementCustomer SupportEmail SupportProduct Onboarding - $25 hourly
- 5.0/5
- (9 jobs)
Good day! My name is Nicole. I have been working as a Virtual Assistant/Office Manager since 2015, with a strong background of successful long term projects. I specialize in small businesses - overseeing daily operations, managing the office team, and delivering exceptional customer service. I work with passion and with a positive attitude. Performing best under pressure without compromising quality of work. I am someone who is driven and very independent as I am mostly self-taught. I take pride in my resourcefulness and initiative to resolve problems as they arise. I'm a full-time Freelancer and can work on flexible hours. I work with integrity and communicate with my clients in a timely manner.
Phone Support
ZendeskCRM SoftwareCustomer SupportAdministrative SupportAccount ManagementProject ManagementVirtual AssistanceCustomer Relationship ManagementCommunication SkillsClient ManagementDispatch Technologies DispatchTeam ManagementExecutive SupportOffice Management - $10 hourly
- 0.0/5
- (0 jobs)
Hi, I am P, owner of RCA Services. We are a stable agency, servicing 0.4% of models and start-ups. I would love to know how we can cater to the needs of your accounts. If you are interested, I would love to talk business and learn how to work together. I am, looking forward to hearing back from you. Stay blessed! 🙏 Note: The team is well-trained in the following ways: GFE Hard-selling Manipulation Storylines Scripting Freestyle We are versed in the following applications: INFLOWW GO LOGIN MULTILOGIN ADS POWER CREATOR HERO ETC.
Phone Support
Team ManagementTeam TrainingMicrosoft Windows Media ConnectReal EstateOnline Chat SupportAmazon FBAAdministrative SupportCustomer Support - $10 hourly
- 0.0/5
- (0 jobs)
Hope you're having a great day! I am based in Metro Manila, Philippines. Currently, I am switching roles between a properties coordinator, manager, occasional trainer and full time agent in a leasing consultant agency. Before that, I was a trainer for a BPO company focusing on a financial (loan) account. In total, I have over 5 years of experience in the call center industry. I am proficient in call handling, data entry, MS Office (Word and Excel) and email handling. I have previous experience in a healthcare account as well. I'm looking for a freelance job that will allow me to grow in my career and improve my skills further. I am goal-directed and motivated all the time. I give my best in what I do and can easily adapt to changes.
Phone Support
Email CommunicationInterpersonal SkillsEmployee TrainingMicrosoft OfficeCommunication SkillsTypingLead GenerationData Entry - $5 hourly
- 0.0/5
- (0 jobs)
It's in the small details that leaves the largest impacts✊ With over six years of experience in Customer Service and Technical Support, I have successfully handled 50+ customer inquiries and complaints daily across email, chat, and phone, ensuring efficient resolution and exceptional customer experiences. I am highly organized, tech-savvy, and passionate about personal growth, social media, and problem-solving—but above all, I thrive on helping people and enhancing customer interactions. If you’re looking for a customer-focused professional with a strong ability to resolve issues, streamline processes, and take on repetitive tasks—allowing you to focus on business growth and customer satisfaction—then I’m the perfect fit for your team. My expertise includes: ✔ Proficiency in CRM tools for customer management and workflow optimization. ✔ Strong verbal and written communication skills, utilizing active listening and clear, professional messaging. ✔ Independent decision-making while ensuring sound business judgment in handling case information. ✔ Advanced knowledge of Microsoft Office, Google Workspace, Gorgias, Hubspot, Salesforce, Zapier and Shopify. ✔ A keen sense of urgency and follow-through, ensuring timely task execution. ✔ Multitasking proficiency, managing multiple systems, screens, and tasks efficiently. ✔ Time management and adherence to schedules, maintaining productivity and accountability. ✔ The ability to learn and adapt to new software technologies quickly. ✔ A commitment to exceeding client expectations through proactive problem-solving and continuous improvement. I am dedicated to helping businesses streamline operations, enhance customer experiences, and achieve their goals with reliability and professionalism.
Phone Support
ZendeskZapierProduct ListingsGorgiasHubSpotEcommerce SupportShopifySaaSAppointment SchedulingOnline Chat SupportCustomer SupportEmail SupportTechnical SupportCustomer Service - $8 hourly
- 0.0/5
- (0 jobs)
Hello, I'm Paul from the Philippines. I bring over 5 years of experience in Customer Service and more than a year in Administrative Assistance. My expertise lies in business development and growth, as well as in establishing and nurturing customer relationships. I have a proven track record of helping business owners unlock their brand's full potential through effective customer engagement. I believe that the cornerstone of excellent customer service is empathy. I understand how frustrating it can be when you need assistance and feel unheard. I strive to ensure every customer feels listened to and receives the perfect solution to their queries. 💥SPECIALIZATION⬇️: 📌Live Chat Software: Engage with online customers via live chat while they browse our website. 📌Customer Care Specialist: Address customer requests, inquiries, and complaints with a compassionate yet assertive approach. 📌Product Specification Knowledge: Providing guidance to customers regarding product specifications. 📌Back Office: Manage order processing, fulfillment, shipping, and tracking, as well as returns and refunds. 📌Escalation: Maintain daily escalation trackers to prioritize issues and generate complaint tickets accordingly. 📌E-mail Communication: Resolve customer queries and ensure satisfaction through email communication. 💥TOOLS EXPERIENCES ⬇️: 📌Zendesk, Gorgias, Amazon Workspaces, Zoho Desk, TalkDesk, Help Scout for Customers, and Citrix Workspace. 📌ClickUp, Claim Titan, Slack, Zoom, Asana, Microsoft Office, Google Suite, and Google Outlook. 💥WORK EXPERIENCES ⬇️: 📌E-commerce 📌Financial 📌Software Trucking 📌Healthcare 📌Public Adjusting 🎯I am available for both short-term and long-term projects and take pride in delivering high-quality, fast, and accurate services. I handle all my clients' personal, business, and company information with the utmost confidentiality, ensuring you are in good hands. 🎯During the time I assist you with your business needs, I am fully invested in you and your goals.
Phone Support
CitrixTalkdeskCustomer ExperienceCustomer CareShopifyWordPressGorgiasSocial Customer ServiceZendeskCustomer ServiceOnline Chat SupportWixCustomer SupportEmail Support - $5 hourly
- 0.0/5
- (0 jobs)
I’m Shikha, an experienced SEO copywriter and content writer for 3 years, passionate about helping businesses rank higher on search engines and engage their target audience. With a knack for crafting clear, compelling, and keyword-optimized content, I specialize in creating blog posts, web pages, product descriptions, and more that not only drive traffic but also convert readers into loyal customers. Whether you’re looking to boost your online visibility or refine your brand voice, I’m here to help you achieve your goals with content that speaks to your audience. I have extensive experience in the banking and finance industry, specifically within accounts payable and receivable, where I developed strong analytical, organizational, and attention-to-detail skills. My current focus is on Know Your Customer (KYC) processes, ensuring compliance with regulatory standards by conducting thorough customer due diligence and verification. My background in managing financial transactions, risk assessment, and fraud prevention has provided me with a solid foundation for mitigating financial and operational risks in KYC operations.
Phone Support
CRM SoftwareMulti-Factor AuthenticationAPIGoogle APIsOracle NetSuiteMicrosoft OfficeMicrosoft ExcelAvayaCitrixLive Chat SoftwareFinance & AccountingCall Center ManagementSubject-Matter ExpertiseCoaching Session - $5 hourly
- 0.0/5
- (0 jobs)
𝐇𝐢 𝐭𝐡𝐞𝐫𝐞! 👋 I’m 𝐉𝐞𝐫𝐢𝐜 𝐌𝐚𝐥𝐚𝐩𝐨𝐭𝐞 𝐌𝐚𝐥𝐮𝐭𝐚𝐨, your go-to Skilled Virtual Assistant! 𝐖𝐢𝐭𝐡 𝟖 𝐲𝐞𝐚𝐫𝐬 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞𝐬 𝐢𝐧 𝐭𝐡𝐞 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 and 𝟑 𝐲𝐞𝐚𝐫𝐬 𝐡𝐞𝐚𝐥𝐭𝐡𝐜𝐚𝐫𝐞 𝐢𝐧𝐝𝐮𝐬𝐭𝐫𝐲, I specialize in providing seamless administrative support, patient management, and more, allowing you to focus on what matters most—your patients and practice. Whether you need help managing appointments, maintaining medical records, or improving patient communication, I’m here to offer comprehensive support tailored to your needs. 𝐇𝐞𝐫𝐞’𝐬 𝐡𝐨𝐰 𝐈 𝐜𝐚𝐧 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐲𝐨𝐮𝐫 𝐡𝐞𝐚𝐥𝐭𝐡𝐜𝐚𝐫𝐞 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬: 🔹 𝐇𝐞𝐚𝐥𝐭𝐡𝐜𝐚𝐫𝐞 𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭 ▪️𝐀𝐩𝐩𝐨𝐢𝐧𝐭𝐦𝐞𝐧𝐭 𝐒𝐜𝐡𝐞𝐝𝐮𝐥𝐢𝐧𝐠 & 𝐑𝐞𝐦𝐢𝐧𝐝𝐞𝐫𝐬: Managing patient appointments, sending reminders, and reducing no-show rates. ▪️𝐌𝐞𝐝𝐢𝐜𝐚𝐥 𝐑𝐞𝐜𝐨𝐫𝐝𝐬 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Maintaining and updating patient charts, ensuring all information is accurate and up to date. ▪️𝐏𝐚𝐭𝐢𝐞𝐧𝐭 𝐈𝐧𝐭𝐚𝐤𝐞 & 𝐑𝐞𝐠𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐨𝐧: Assisting with patient intake forms and registration processes, ensuring all information is properly documented. ▪️𝐈𝐧𝐬𝐮𝐫𝐚𝐧𝐜𝐞 𝐕𝐞𝐫𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧: Verifying patient insurance eligibility, benefits, and coverage for medical services. ▪️𝐏𝐚𝐭𝐢𝐞𝐧𝐭 𝐅𝐨𝐥𝐥𝐨𝐰-𝐮𝐩: Contacting patients after procedures or appointments for check-ins or to answer follow-up questions. ▪️𝐇𝐈𝐏𝐀𝐀 𝐂𝐨𝐦𝐩𝐥𝐢𝐚𝐧𝐜𝐞 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐜𝐞: Ensuring all patient data is handled and stored in compliance with HIPAA guidelines. ▪️𝐌𝐞𝐝𝐢𝐜𝐚𝐥 𝐓𝐫𝐚𝐧𝐬𝐜𝐫𝐢𝐩𝐭𝐢𝐨𝐧: Converting recorded or handwritten medical notes into accurate digital format. ▪️𝐇𝐞𝐚𝐥𝐭𝐡 𝐃𝐚𝐭𝐚 𝐄𝐧𝐭𝐫𝐲: Inputting patient health information into Electronic Health Records (EHR) or other systems accurately and securely. ▪️𝐈𝐧𝐯𝐞𝐧𝐭𝐨𝐫𝐲 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Tracking and ordering medical supplies, ensuring stock levels are maintained for the clinic or healthcare practice. ▪️𝐏𝐚𝐭𝐢𝐞𝐧𝐭 𝐄𝐝𝐮𝐜𝐚𝐭𝐢𝐨𝐧: Providing patients with educational material related to their diagnosis or treatment plans and answering questions. ▪️𝐂𝐥𝐢𝐧𝐢𝐜𝐚𝐥 𝐑𝐞𝐬𝐞𝐚𝐫𝐜𝐡 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: Assisting with research projects, gathering and organizing clinical data, and coordinating clinical trial activities. ▪️𝐌𝐞𝐝𝐢𝐜𝐚𝐥 𝐌𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: Assisting with creating and managing online content, such as blogs, newsletters, or social media, to promote healthcare services. 🔹 𝐀𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐯𝐞 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 ▪️Handling data entry, document management, and file organization. ▪️Preparing reports, presentations, and medical correspondence with precision. ▪️Keeping track of deadlines and medical appointments to keep everything on schedule. 🔹 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐄𝐱𝐜𝐞𝐥𝐥𝐞𝐧𝐜𝐞 ▪️Providing friendly and efficient responses to patient inquiries. ▪️Managing patient relationships to ensure satisfaction and ongoing care. ▪️Handling patient concerns and resolving issues with a compassionate approach. 🔹 𝐌𝐞𝐝𝐢𝐜𝐚𝐥 𝐑𝐞𝐬𝐞𝐚𝐫𝐜𝐡 ▪️Conducting research on the latest healthcare trends, treatments, and medications. ▪️Compiling reports to assist with strategic planning for your practice. ▪️Providing insights to help improve patient care and overall practice efficiency. 🔹 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 ▪️Assisting with EHR systems (Electronic Health Records), telemedicine platforms, and other healthcare software. ▪️Offering support for Google Workspace, Microsoft Office, and Canva for your day-to-day needs. Proficient in tools like Google Workspace, Microsoft Office, Trello, and various EHR systems, I ensure everything runs smoothly, allowing you to focus on delivering exceptional care to your patients! 𝐋𝐞𝐭’𝐬 𝐜𝐡𝐚𝐭 𝐚𝐛𝐨𝐮𝐭 𝐡𝐨𝐰 𝐈 𝐜𝐚𝐧 𝐡𝐞𝐥𝐩 𝐬𝐭𝐫𝐞𝐚𝐦𝐥𝐢𝐧𝐞 𝐲𝐨𝐮𝐫 𝐡𝐞𝐚𝐥𝐭𝐡𝐜𝐚𝐫𝐞 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐚𝐧𝐝 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐲𝐨𝐮 𝐢𝐧 𝐩𝐫𝐨𝐯𝐢𝐝𝐢𝐧𝐠 𝐨𝐮𝐭𝐬𝐭𝐚𝐧𝐝𝐢𝐧𝐠 𝐩𝐚𝐭𝐢𝐞𝐧𝐭 𝐜𝐚𝐫𝐞! 𝐋𝐨𝐨𝐤𝐢𝐧𝐠 𝐟𝐨𝐫𝐰𝐚𝐫𝐝 𝐭𝐨 𝐜𝐨𝐧𝐧𝐞𝐜𝐭𝐢𝐧𝐠 𝐰𝐢𝐭𝐡 𝐲𝐨𝐮 𝐬𝐨𝐨𝐧.
Phone Support
Phone CommunicationProduct KnowledgeOrder TrackingEnglishOnline Chat SupportCustomer SatisfactionCommunicationsVirtual AssistanceEmail SupportData EntryAdministrative SupportEmail CommunicationCustomer SupportCustomer Service - $5 hourly
- 0.0/5
- (0 jobs)
I'm a sales representative and customer service specialist with a proven track record in handling international accounts across voice, chat, and email platforms. Demonstrates proficiency in CRM software, including Salesforce, and excels in multi-tasking, active listening, and managing financial transactions. Adept at processing orders, handling customer complaints, and ensuring smooth lead generation transitions. I am known for resilience under pressure, strong product knowledge, and effective time management. Career goals include leveraging extensive customer service expertise to drive sales growth and enhance customer satisfaction. I'm also a virtual assistant with entry-level experience. I can do basic tasks like, data entry using Google Docs and Spreadsheets, managing Dropbox, Google Drive, and Google Calendar. Additional skill is I can do basic Canva design as well. I am a team player, hardworking, a fast learner, exciting to work with, passionate, and eager to learn new things. I can communicate well in the English language to ensure good service. I can be very useful in your team since my main objective for my clients is to give outstanding results, long-term relationships, professionalism, and leave them 100% satisfied with my work.
Phone Support
Virtual AssistanceCanvaSalesforceCustomer SupportCommunication EtiquetteEmail CommunicationCustomer SatisfactionCustomer ServiceOnline Chat Support - $10 hourly
- 4.4/5
- (10 jobs)
I have been in the customer service industry for seven years I’ve worked with some of the largest banks in the US as a customer service representative. I also have experience working from home as an Appointment setter and Telemarketer for cold calling. I have an excellent background in Outbound calling. I gained a lot of experience as an appointment setter and telemarketer for various campaigns. I have been trained with the top BPO companies and vastly experience working home-based. My goal right now is to find a position at a company where I can grow and take on new challenges ultimately. I’m open to new challenges and feedback. I worked with real estate investors and supplemental insurance as an Appointment Setter and Telemarketer for Cold Calling. I would talk to homeowners using a dialer and ask if they are interested in selling their properties. I let them know that we buy properties cash and as is, and that we cover all the closing costs, and of course that they wouldn't have to spend on commissions and realtor fees. I used Mojo, Vulcan 7, Calltools. and Xencall as our dialer. As far as looking for leads, we always have to ask the right questions. We should cover the 4 pillars Motivation, Timeline, Condition, Price, for us to gauge whether the lead is really good or not. I am a go-getter! I love talking to people and building rapport with them. I would like to build a long-term relationship with clients, so I am primarily looking for long-term projects I will value and respect your time and will deliver a result in an accurate and timely manner. I am truly confident that I can do whatever task I would be assigned because I know that I am flexible and passionate about the job I do. I am willing to share what I already know as I learn more and grow with your company. I would be a great addition to your team and my skills and experience would be an ideal match for the position that I’m applying for right now. I’m passionate when it comes to working. I’m coachable, exceptionally driven, resourceful, results-oriented, and passionate about helping businesses grow. My ability to work well in a team, and to manage my time, that will make me a strong team member in the future.
Phone Support
TelemarketingMicrosoft OutlookB2C MarketingOutbound SalesMicrosoft WordCustomer Service Want to browse more freelancers?
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