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Hire the best Phone Support Agents in Islamabad, PK

Check out Phone Support Agents in Islamabad, PK with the skills you need for your next job.
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Rating is 4.7 out of 5.
4.7/5
based on 385 client reviews
  • $40 hourly
    • 4.9/5
    • (98 jobs)
    A highly trained technical individual who has knowledge in security, infrastructure and all layers of the OSI; is able to handle clients and provide them substantial support needed; has excellent communication skills; can lead technical team in field works.Tracked and routed problems and submitted instant resolutions at the shortest time possible. Asterisk/Freepbx/Elastix/SwitchVox VOIP Server deployment and configuration in Linux. Asterisk/Freepbx/Elastix/SwitchVox deployment and Support in VOIP Provider Setup Asterisk/Freepbx/Elastix/SwitchVox CallCenter Solutions Asterisk/Freepbx/Elastix Cloud (AWS and Digital Ocean) based installation, Configuration and troubleshooting. Asterisk/Freepbx/Elastix Cloud (AWS and Digital Ocean) based ongoing Support Asterisk/Freepbx/Elastix/SwitchVox Outbound, Inbound routes SIP Carriers routing Asterisk/Freepbx/Elastix/SwitchVox IVR, Voice Mailbox Asterisk/Freepbx/Elastix/SwitchVox SIP/PRI settings Asterisk/Freepbx/Elastix/SwitchVox Call Recording Asterisk Dynamic logins Asterisk Real Time Database Customization of Asterisk based Voicemail service Deployment of different Text to Speech and Speech to text systems Mysql and Asterisk based dynamic IVR using Text to speech engines like Festival, Cepstral and IBM Watson Real time Asterisk deployment Freeswitch/Fusion Pbx Installation and Configuration Freeswitch/Fusion Pbx Sip Profiles Freeswitch/Fusion Pbx Dial plan and Gateways settings Freeswitch/Fusion Pbx Directory users and groups Kamailio Installation, Configuration and Troubleshooting Kamailio Registrat Server Kamailio SIP Proxy Server Kamailio Realtime Configurations Wazo Installation and configuration Wazo complete deployment solutions Wazo and IBM Watson Speech to Text API successfull Implementation Wazo endpoint configuration Wazo server SIP Trunks configuration Wazo server Incoming and outgoing call routing Microsoft Teams Inbound/outbound Calls Microsoft Teams IVR etc Vicidial standalone installation Vicidial Cluster installation Vicidial inbound Campaign Vicidial outbound campaign Vicidial Blended campaigns Vicidial Customizations and integration with Asterisk servers Vicidial Carriers Settings, Campaigns and Leads deployments Vicidial agent and non agent apis Vicidial Support and Troubleshooting Yeaster UC100 setup, configuration and routing. Databases: MySQL and Postgresql Programming Skills: Shell Scripting, Php, Python, JSON, XML and JavaScript Python Django web development Django and Postgresql Django and ,MySQL Django Rest Framework for API Development a).Expert knowledge of Cisco ASA5505,ASA5510,ASA5520, SonicWall NSA 2400, NSA 2600, TZ170, TZ150, TZ300 and TZ400 Configuration and Deployment of ASA(s) at British American Tobacco Company Configuration and Deployment of ASA at International Resource Group Pakistan b).Expert knowledge of Cisco Rotuers and Layer2,Layer3 Switches Experience and good hand on Cisco Routing and Switching c).Expert knowledge of all kinds of VPN solution Implementation of Site to Site VPN between Telenor and CellTrack International DataCenter Implementation of Site to Site VPN between Warid and CellTrack International DataCenter Implementation of Remote Access VPN for British American Tobacco Company Implementation of Remote Access VPN solution for International Resource group Islamabad Installation, Configuration, Monitoring and Troubleshooting of Router(s), Switch(s), Firewall(s) and VPN(s) Specialties: VOIP Solutions Linux System Administration Shell Scripting Network Security Routing and Switching Network Design Python and Django Django Rest Framework
    Featured Skill Phone Support
    Communications
    Iptables
    MySQL
    Cisco IOS
    VICIDIAL
    VPN
    Cisco ASA
    Asterisk
    Linux System Administration
    FreePBX
    Cisco Router
    Ubuntu
    CentOS
  • $5 hourly
    • 4.9/5
    • (12 jobs)
    I am a freelance CRM Manager/Virtual Assistant/Email Handler working from my fully equipped office. I have offered E-mail/Chat support and general support for various companies such as Royal Cars Oxford, ACE ABC Mansfield, Crosstown Northampton, ADT TAXIS Leicester, and many more. I have full expertise in Ghost, Icabbi, Data master, Cab treasurer, and excellent grip on Helpcrunch/Zendesk for Chat/E-mail Support. Are you struggling to keep your internal CRM up-to-date? Are you not storing the client's right information because you don't have the time? Do you need someone to support your business development team? *I can assist with market sector research, gathering company and contact data & inputting and updating information into a CRM database. *To support the Business Development team with general administration duties relating to our CRM database and outbound marketing activities, opportunities, and tasks. *Use the web and social media platforms to collate vital information relating to a range of market sectors *Ensure all findings are entered correctly and efficiently into the CRM database *Assist with CRM database cleansing Leaving you with more time to work on building your business. As a fully freelance professional and not someone looking to substitute my income, you can rest assured of my reliability and ability to turn around all work in a timely manner.
    Featured Skill Phone Support
    Pickup Truck
    Dispatch & Tracking Solutions LETS
    Internet Truckstop ITS Dispatch
    Truck
    Customer Service
    Customer Retention
    Customer Satisfaction
    Freshdesk
    Shopify Apps
    CRM Software
    Email Support
    Zoho CRM
    Sales
    Microsoft Excel
  • $10 hourly
    • 5.0/5
    • (8 jobs)
    👋 𝗚𝗿𝗲𝗲𝘁𝗶𝗻𝗴𝘀! I'm available for new ventures 🎤 𝗙𝗹𝘂𝗲𝗻𝘁 𝗘𝗻𝗴𝗹𝗶𝘀𝗵 𝗦𝗽𝗲𝗮𝗸𝗲𝗿 (Check My Introductory Video) ⭐ 4+ 𝐘𝐞𝐚𝐫𝐬 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐑𝐞𝐩𝐫𝐞𝐬𝐞𝐧𝐭𝐚𝐭𝐢𝐯𝐞 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 ⭐ 𝟯𝟬+ 𝗦𝗮𝘁𝗶𝘀𝗳𝗶𝗲𝗱 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 ✅ 𝗪𝗼𝗿𝗸 𝗶𝗻 𝘆𝗼𝘂𝗿 𝘁𝗶𝗺𝗲𝘇𝗼𝗻𝗲 🔍 𝗔𝗯𝗼𝘂𝘁 𝗠𝗲: I'm Muhammad Shuaib having more than 4 years of experience in Customer Support Representative, Virtual Assistance & Order processing & Back office management roles around many countries like the USA, UK, Philippines, Australia, and India etc. I specialize in business development, Product specification and growth as well as establishing and building customer relationships. I have a wealth of experience in helping business owners to unlock their brands full potential through its relationship with its customers. I believe that the key to good customer service is being able to empathize with your customers. I know how frustrating it can be when you need help and feel like no one is listening to you—and I know how much better it feels when someone hears you out and gives you a perfect answer to your queries. I SPECIALIZE IN⬇️: ✅ Live Chat Software : Chat with online customers when they are visiting our website. ✅ Customer Care Specialist : Handling customer requests, inquiries, and complaints using a compassionate yet firm approach. ✅ Product Specification Knowledge : Guide Customers about the specified Product. ✅ Back Office : Order processing, order fulfillment, shipping and tracking, Returned & Refund. ✅ Multi-tasking : Maintain daily escalation trackers to prioritize issues by complain ticket generate accordingly. ✅ E-mail Communication : Resolve customer queries and ensure customer satisfaction on the Email. ✅ Records : keep Records for Future opportunities and threats. ✅ Additional : Creative Problem Solving skills, Google Suite, MS Office proficiency, Good Professional Relationships with Team. I have work experience using the following tools : ⭐️ Zendesk, Odoo, Gorgias, Shopify, Bite speed, Kwik chat ⭐️ Slack, zoom, salesforce etc. ⭐️ Google Outlook ⭐️ Microsoft Office ⭐️ Social Media (Facebook Groups & Pages, Youtube & Instagram account) 💬 𝗟𝗲𝘁'𝘀 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗲: Ready to elevate your customer service game? Let's discuss how I can contribute to your success. Your happy customers are just a message away! 🚀📬
    Featured Skill Phone Support
    Scheduling
    Phone Communication
    Task Coordination
    Administrative Support
    Data Entry
    Online Chat Support
    Communication Skills
    Customer Care
    Technical Support
    Answered Ticket
    Email Communication
    Customer Service Chatbot
    Customer Service
    Email Support
  • $12 hourly
    • 5.0/5
    • (5 jobs)
    Hi there, I’m a results-driven Truck Dispatcher & Freight Coordinator with over 3 years of hands-on experience in dispatch operations, freight management, and logistics coordination. I specialize in keeping trucks moving efficiently, securing high-paying loads, and ensuring smooth broker communication—all while maximizing profitability for carriers. Why Work With Me? Proven Track Record: I’ve successfully dispatched 5-6 trucks per week, including Dry Van, Reefer, Flatbed, Step Deck, Power Only, Flatbed Hotshot (Removable Gooseneck), and Box Trucks. My expertise ensures your operations run seamlessly. Strong Broker Relations: I negotiate top freight rates, handle all paperwork, ensure compliance, and maintain strong broker relationships, so you can focus on the road. Tech-Savvy & Efficient: Experienced with ITS/Truckstop, DAT, 123Loadboard, Amazon Relay, CRM platforms, and Google Sheets for efficient operations and tracking. Transparent Communication: Clear, proactive, and honest communication is my priority—you’ll always be informed and in control. Beyond Dispatching: I also handle invoicing, paperwork submission, load status tracking, and managing records in Google Sheets—ensuring smooth back-office operations. Services I Offer: Tailored Dispatch Solutions – I optimize routes, find high-paying loads, and ensure consistent cash flow for your trucking business. Broker Negotiation & Load Booking – I secure top freight rates while managing broker communications, paperwork, and compliance. Load Tracking & Management – I keep detailed records of load statuses and manage all necessary updates. Invoicing & Paperwork Submission – I handle billing, invoicing, and submission of required documents to ensure timely payments. Sales & Business Growth – I help generate new leads, close deals, and expand carrier partnerships through my B2B sales and marketing expertise. 24/7 Support & Reliability – With a robust setup (desktop, laptops, dual high-speed internet) and global experience, I ensure uninterrupted service and round-the-clock assistance. Let’s Get Started! Your success is my priority—whether it’s increasing your profit margins, securing better loads, or streamlining operations. Send me a message, and let’s discuss how I can support your trucking business!
    Featured Skill Phone Support
    Logistics Management
    Supply Chain & Logistics
    Virtual Assistance
    Email Support
    Google Sheets
    Invoicing
    Cold Calling
    Lead Generation
    Data Entry
    Customer Support
    Administrative Support
    Microsoft Excel
    Internet Truckstop ITS Dispatch
    Price & Quote Negotiation
  • $8 hourly
    • 4.9/5
    • (5 jobs)
    Hi, my name is Danyal! Niches: *Technical Support(Customer Service) *Fast Food Booking and Customer Service. *Property Management (Customer Support Via Email ) *Igaming platforms (Chat Support) *Digital Marketing (Customer Service) *Cruise Reservations (Sales and Customer Service) *Flights and Hotels Reservations (Sales and Customer Service) *E-commerce (Shopify) *Social Media Marketing, Management and Moderation (FB and IG) Tasks I handle for the rental management: - Create Maintenance work orders for tenants - Answer Leasing Inquiries and providing customer support. - Create Viewing Schedule - Respond to guest inquiries - Screen potential guests and make bookings - Schedule cleanings with housekeepers - Coordinate with the local property manager - Send welcome, check-in, and post-stay messages - Quickly handle problems that may arise - Manage listing calendar and availability - Write and respond to guest reviews Tools I am familiar with: Slack | Hubspot | Intercom | Jira | freshdesk | Notion | Discord | Trello | Crisp | Payzment | Salesforce | Bitrix360 So let's chat If you think I can help you. I am looking forward to hearing from you soon!
    Featured Skill Phone Support
    Trello
    Salesforce
    Salesforce Email Studio
    Business Development
    Customer Support
    Customer Satisfaction
    Customer Service
    Online Chat Support
    HubSpot
    Team Management
    Email Support
  • $10 hourly
    • 4.7/5
    • (8 jobs)
    (24 hours Available) Feel Free to Contact me . OBJECTIVES Mission  To be a dedicated employee with a positive attitude in order to provide a quality customer service. Vision  To become one of the leaders in the company who will provide an exemplary attitude toward work.
    Featured Skill Phone Support
    Administrative Support
    Customer Service
    Article Writing
    Request for Quotation
    Cisco Router
    Microsoft Excel
    Email Communication
    Data Entry
    Microsoft Office
  • $20 hourly
    • 5.0/5
    • (18 jobs)
    Ever heard of a person who is always making customers laugh with extremely good sense of humor? Not only deals with the most difficult and upset customers in an Impeccable manner but also ends the conversation with upselling additional product/service and converts them into a loyal fan? I’m the person who turns challenges into opportunities and unhappy customers into repeat business. I have 16+ years of experience in customer service and sales industry. Out of which 7+ years are devoted to E-commerce Operations and Customer service/support/success Management. My entire experience is based on serving the North American market. I have also worked as a customer service and operations manager in a call center for 5+ years where client/account management, quality assurance and customer service/sales training was part of my job. This unique blended experience of operations, sales, and customer success/service makes me standout from the crowd. Top Rated Plus freelancer. Please feel free to contact me if you are looking for a customer service/support/success GURU. Skills. Customer service representative Customer support Helpdesk Technical support Live chat support Email support Email Communication Phone support Customer satisfaction Service level agreement (SLA) Customer retention Support ticket management problem-solving customer service quality assurance customer service management customer service training Customer onboarding. Customer success. Complaint Management Order Tracking Vendor management Vendor communication Project management Operations management account manager client manager ecommerce ecommerce management Shopify store management Shopify DropShipping Customer service management skills. Customer service consultant Customer service expert Customer service strategy Customer service automation Customer service software Customer service analytics Customer service process improvement Customer service escalation Customer service training design Customer service quality assurance Customer service team management Customer service survey design Customer service complaint management Customer service retention rate Customer service communications Customer service communication skills Customer service leadership Customer service management skills Customer service performance metrics Customer service complaint resolution Customer service KPIs Customer service workflows Customer service policies Customer service terms of service Customer service standard operating procedures (SOPs) CRM Zendesk Gorgias Front Salesforce ZOHO HubSpot
    Featured Skill Phone Support
    Email Communication
    Telemarketing
    Ecommerce
    Customer Service
    Lead Generation
    Account Management
    Dropshipping
    Customer Support
    Sales
    Shopify
    Email Support
    Call Center Management
  • $5 hourly
    • 4.7/5
    • (21 jobs)
    I have over 8 years of experience as an E-Commerce Virtual Assistant and Shopify expert. For me, the role of a Virtual Assistant embodies dynamism and a commitment to quick responses. I possess in-depth knowledge of Shopify and its extensions, along with extensive familiarity with helpdesk platforms like Zendesk and Freshdesk. My experience spans various projects, and my proactive approach goes beyond job descriptions, as I constantly seek ways to improve results. Why Choose Me? 🏆 Top-Rated Shopify E-Commerce Virtual Assistant ⏰ 15,000+ Upwork Hours | ⭐️ Fluent in English 💯 100% Success Rate | ✅ Available in EST, PST, CST 🧠 Multi-skilled & Collaborative Expertise: Shopify Product Listings: Crafting engaging product descriptions Conducting keyword research for SEO Implementing best practices for inventory management Enhancing visuals with high-quality images CRM Tools: Zendesk, Freshdesk, HubSpot E-Commerce Platforms: Shopify, Amazon, eBay, Etsy Project Management: Trello, Slack, Microsoft Teams Lead Generation: LinkedIn Sales Navigator, ZoomInfo Availability: 08:00 AM - 08:00 PM EST Available 7 days a week. Let’s Connect! I offer a FREE 30-minute Zoom meeting to discuss how I can help you achieve your goals. Contact me today!
    Featured Skill Phone Support
    High-Ticket Closing
    Product Listings
    Ecommerce Product Upload
    Order Fulfillment
    Ticketing System
    Customer Support
    Social Media Marketing
    Microsoft Excel
    Customer Service
    Lead Generation
    Social Customer Service
    Email Communication
    Cold Calling
    Online Chat Support
  • $5 hourly
    • 0.0/5
    • (1 job)
    • I am an E-Commerce Manager and Digital Marketer. We are an offshore agency with more than 40 experts and specialize in Customer Support Services, Virtual Assistance, Live Chat Support, Phone Support, Email Handling, Shopify VA, Amazon VA, Etsy VA, Stripe, PayPal, and other Dispute resolution. Can take initiative, work under pressure and balance multi-task assignments. Can be a good team member, especially in situations where tough and high-stress goals have to be achieved with Fast learning and Development Skills. • I have experience of more than 3 years in the E-commerce Website Manager, SEO & SMM, and Digital Marketing industry. I am committed to providing high-quality work for my clients. I am a proactive communicator and enjoy working collaboratively to achieve my client's goals. With my expertise and dedication, I am confident that I can provide value to your project. Let's work together to bring your ideas to life!"
    Featured Skill Phone Support
    Ecommerce
    Real Estate Virtual Assistance
    Alternative Dispute Resolution
    Answered Ticket
    Virtual Assistance
    Microsoft Excel
    Etsy Listing
    Computer Skills
    PayPal Development
    Customer Support
    Shopify SEO
    Zendesk
    Email Support
    Online Chat Support
  • $8 hourly
    • 4.9/5
    • (33 jobs)
    👑Shopify Expert 🏆Upwork Top Rated Plus ❇️Top 10% Upwork Talent 💯100% Job Success Greetings! I am a dynamic and versatile freelancer with a multifaceted skill set, specializing in appointment setting, lead generation, shopify, and virtual assistance. My mission is to provide comprehensive support to businesses seeking a reliable professional capable of handling diverse tasks across these key areas. Key Skills: ✅Appointment Setting: Proven ability to manage schedules efficiently and set up appointments seamlessly. Utilizes advanced tools and strategies to optimize the appointment-setting process. Excellent communication skills ensure effective coordination with clients and stakeholders. ✅Lead Generation: Extensive experience in researching and identifying high-quality leads through various channels. Expertise in creating targeted lead lists tailored to specific criteria. Demonstrated success in converting leads into valuable business opportunities. ✅Shopify Expert: In-depth knowledge of Shopify platform functionalities, customization, and troubleshooting. Proficient in setting up and managing Shopify stores, including product listings, inventory management, and payment integration. Skilled in optimizing Shopify websites for a seamless user experience. ✅Virtual Assistance: Versatile virtual assistant with a range of administrative and organizational skills. Capable of managing emails, scheduling, data entry, and other administrative tasks. Adaptable to the unique needs of each client, ensuring efficient and personalized virtual support. Professional Experience: With 11 years of experience on Upwork, I have successfully collaborated with a diverse clientele, spanning industries. My ability to seamlessly integrate appointment setting, lead generation, shopify and virtual assistance has consistently delivered positive results and enhanced the overall efficiency of my clients' operations. Client Testimonials: ⭐⭐⭐⭐⭐ "Umair is a very hard worker. He is always striving to be at the top of his job performance it shows in the quality of his work. He is a good team player and goes above and beyond to help others out when needed. Umair has been a quality contractor with our team and I look forward to working with him more in the future." Joe, PreScouter Inc. ✅Why Choose Me: ✔️Upwork's Top Rated Freelancer (Among Top 10%) ✔️Comprehensive Skill Set: My diverse skill set covers appointment setting, lead generation, Shopify expertise, and virtual assistance, providing a one-stop solution for your business needs. ✔️Proven Results: My track record includes successful projects and satisfied clients across various industries, attesting to my capability to deliver tangible results. ✔️Adaptability: Whether it's setting appointments, generating leads, managing a Shopify store, or providing virtual assistance, I am adaptable to the unique requirements of each project. ✔️100% customers satisfaction Let's collaborate to take your business to new heights. I am ready to leverage my skills and experience to contribute to your success. Feel free to reach out, and let's discuss how I can add value to your projects!
    Featured Skill Phone Support
    Scheduling
    Real Estate Investment Assistance
    Administrative Support
    Real Estate Virtual Assistance
    Virtual Assistance
    Telemarketing
    Customer Service
    Sales
    Lead Generation
    Cold Calling
    Customer Relationship Management
    Call Center Management
  • $10 hourly
    • 4.7/5
    • (7 jobs)
    I am a professional with over 14 years of experience in Quality Assurance (QA), Training, HR & Hiring, Sales, and Virtual Assistance. I help businesses improve their processes, train teams, and achieve their goals efficiently. What I Do: Quality Assurance (QA): Review calls, emails, and chats to ensure high service standards. Training & Development: Create training programs for soft skills, sales, and customer service. HR & Hiring: Manage recruitment, onboarding, and team building. Sales Strategy: Drive sales growth and lead generation on platforms like Zillow and Avail.co. Virtual Assistance: Handle email management, data entry, CRM tools (like Salesforce), and workflow optimization. Why Hire Me? Proven track record of 100% client satisfaction. Expertise in QA, training, HR, sales, and virtual assistance. Skilled in Google Sheets, Excel, and CRM tools. Reliable, detail-oriented, and focused on delivering results. Key Achievements: Improved customer satisfaction through QA evaluations. Increased team efficiency by 30% using advanced tools. Delivered training programs that boosted team performance. Successfully managed recruitment and onboarding for high-performing teams. Let’s Work Together! If you need a QA specialist, trainer, HR expert, sales strategist, or virtual assistant, I’m here to help. 💬 Message me today to discuss your project!
    Featured Skill Phone Support
    Quality Control
    Quality Assurance
    Real Estate
    Staff Recruitment & Management
    Lead Generation
    Customer Satisfaction
    Customer Retention
    BPO Call Center
    Call Center Management
    Email Support
    Sales Operations
    Online Chat Support
    Customer Service
    Customer Support
  • $5 hourly
    • 5.0/5
    • (7 jobs)
    Customer Experience | Client Success | Ecommerce | FinTech | SAAS | Salesforce | Gorgias | 100% JSS Speaks Volume. With over 9 years of professional experience in Customer Support / Customer Service, Virtual Assistance and Quality Assurance in well-reputed organizations, I have always had a passion for customer and client satisfaction. I have thrived in positions that require decision-making and owning up customer issues until resolved. My Telemarketing, Sales, and Customer service prowess will fuel your growth and exceed your expectations. Let's elevate your business together. Skilled in building rapport, identifying customer needs, and providing tailored solutions. Proficient in CRM software, Dialers & other tools. My customer experience and retention expertise ensures high levels of satisfaction and loyalty. Committed to driving business growth through outstanding customer experiences and effective appointment setting. Strong prowess in E-commerce store management, SAAS products, App troubleshooting, Technical/Non-Technical Support, Billing & Payment Processing, Subscription-based, Home security etc. Expertise & Skills: - Customer Service - Phone, Chat & Email Support - Email Support / Ticket handling - Certified Gorgias Support Agent - Appointment Setting and Scheduling - Lead Qualification and Follow-up - Customer Retention - Customer Experience - Managing Refunds & Returns - Inbound Lead Generation - Client Relationship Management - Team Management - Quality Assurance Software and platforms I am experienced in: - Communication: Slack, Skype, Gchat - CRMs: Salesforce, Asana, Bitrix24, HubSpot, Zendesk - Documentation: Notion, Helpdesk and Loom - E-commerce Platforms: Shopify and Wordpress - General: G-Suite, MS Word/Excel/PowerPoint, Notion, Loom, Outlook, Calendly and Canva - Ticket Support Platforms: Gorgias, Intercom, Helpdesk
    Featured Skill Phone Support
    Shopify
    Telemarketing
    Call Center Management
    Email Support
    Lead Generation
    Virtual Assistance
    Customer Retention
    Outbound Call
    Appointment Setting
    Customer Service
    Online Chat Support
    Customer Experience
    BPO Call Center
    Real Estate Cold Calling
  • $9 hourly
    • 5.0/5
    • (1 job)
    Detail-oriented Customer Success Analyst & Virtual Assistant with 4+ years of experience supporting SaaS businesses, eCommerce clients, and digital products. I specialize in customer retention, email/chat support, onboarding, and data-backed business insights. What I bring to the table: ✅ 4+ years in Customer Success, Support & VA roles (SaaS, B2B & eCommerce) ✉️ Expert in Email Support & Live Chat – 90%+ CSAT across 500+ monthly tickets 🤝 Hands-on Virtual Assistant for client success, CRM, scheduling & admin tasks 🛠️ Tools: HubSpot, Salesforce, Zendesk, G-Suite, Intercom, Monday.com, GHL, Airtable, Slack, ClickUp 💡 Onboarding, renewals, upselling & retention strategies that drive growth 🌐 Remote-first mindset – proactive, independent & collaborative I am positive-minded and have the right attitude to learn new things fast. I always ask questions if I’m not sure. I work as efficiently as possible and achieve the best in whatever I do. Teamwork is my best attribute
    Featured Skill Phone Support
    Chat & Messaging Software
    CRM Software
    Real Estate Virtual Assistance
    Customer Support
    Microsoft Word
    Data Entry
    Microsoft Excel
    Customer Service
    Online Chat Support
    Technical Support
  • $12 hourly
    • 5.0/5
    • (41 jobs)
    Converting your customers into subscribers is my top priority while maintaining an equilibrium between quality and efficiency. I am a seasoned customer support specialist with a robust technical foundation. ⭐ Achievements: ✅ Certified CSR from Upwork's hiring assistant ⏱️ Over a decade of work experience 🏅 100% success score in all projects 🌟 Top Rated Plus 🗣️ Fluency in English verified 🔒 Identity Verified 🌟 Highly recommended reviews 📜 Verified testimonials from previous clients 💼 Recent Jobs in past 5 years: I have provided customer support services for the following companies but are not limited to: Course Hero (US-Educational) Virbela (US-virtual reality Tech) Activision (US-Call of Duty) Skooli (Canada-Educational) Teach Away (Canada- Educational) Lumin (US- E-commerce) Moftak Solutions ( 1099 Software house) 🛠️ Tools: I am proficient in using Zendesk, Zopim, "K"ustomer, Stripe, Slack, Skype, VoIP, Admin, Hubspot, Hubstaff, Mailchimp, Gorgias, Salesforce, Jira, Happyfox, RTX AI chat powered by Nvidia locally running LLM to speed up the ticketing process. ⏰Availability: Flexible 💻 Equipment and security details: I have a PC, laptop, Mac, Windows, Android, and iPad. My system specifications include an Upgraded 2025 Ryzen 7 5800x 32GB RAM, 2 TB HHD, 250GB SSD, GPU Nvidia RTX 3090, and a 49-inch multitasking monitor. I have a noise-cancellation Logitech headset along with both power and internet backup and my system's security is managed by Bitdefender. Feel free to ask anything 😊 Warm Regards, Abdul
    Featured Skill Phone Support
    Technical Support
    Slack
    Kustomer
    Salesforce
    HubSpot
    Content Moderation
    Gorgias
    Customer Care
    Customer Support
    Order Tracking
    Customer Service
    Online Chat Support
    Email Support
    Zendesk
  • $15 hourly
    • 5.0/5
    • (7 jobs)
    Welcome to my profile! With over a decade of dedicated experience in SAAS and B2B sales management, I bring a wealth of expertise to help businesses like yours thrive in today's competitive era. As a seasoned professional, I've peaked my skills in crafting tailored sales strategies that drive revenue growth and foster long-term client relationships. From prospecting to closing deals, I excel in every aspect of the sales cycle, consistently exceeding targets and delivering exceptional results. My approach is rooted in understanding your unique business needs and industry dynamics, allowing me to devise customized solutions that align with your objectives. Whether you're a startup looking to scale or an established enterprise seeking to optimize sales performance, I'm here to collaborate with you every step of the way. What sets me apart is my commitment to excellence, integrity, and a relentless pursuit of success on behalf of my clients. With a proven track record of driving business outcomes and a passion for innovation, I'm dedicated to helping you unlock your full potential and achieve sustainable growth. Let's connect and explore how we can elevate your sales strategy to new heights. Together, we can turn your vision into reality and create lasting value for your business.
    Featured Skill Phone Support
    Data Entry
    Sales Coaching
    Management Skills
    SaaS
    B2B Lead Generation
    Administrative Support
  • $8 hourly
    • 4.6/5
    • (13 jobs)
    𝐀𝐛𝐨𝐮𝐭 𝐌𝐞: With 15+ years of diverse industry experience in Operations, Project Management, and Customer Support industries, I offer valuable expertise in Supply Chain and Performance Improvement. Holding a Bachelor's degree in commerce enhances my financial insights. 𝐊𝐄𝐘 𝐄𝐗𝐏𝐄𝐑𝐈𝐍𝐂𝐄𝐒: -Comprehensive Administrative Support -Exceptional Written and Verbal Communication Skills -Team Management in Project Execution -Full Customer Support -Proficiency in Operating US Inbound VoIP -Leading and Managing Standard Optimized Procedures -Tools: MailChimp, WordPress, Trello, Asana, ClickUp, CoInfluence, and more. -Expert in Google Suite - Administrative Duties: Scheduling, Calendar Management, Travel Arrangements -Advanced-Data Manipulation and Sorting using Excel -Content, Article, and Blog Writing -Organized and Protected Record Keeping -LinkedIn Profile Optimization and LinkedIn Pro-Finder expertise 𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒: I excel in roles that demand ambition, organization, and strong communication. My skills span Data Manipulation, Content Writing, Record Keeping, and LinkedIn Optimization. I manage teams effectively for 100% project execution and provide top-notch customer support. 𝐀𝐕𝐀𝐈𝐋𝐀𝐁𝐈𝐋𝐈𝐓𝐘: As a Full-Time Freelancer, I accommodate various time zones, preferably the Eastern Time Zone. Let's collaborate for excellence and success. Reach out for inquiries or opportunities.
    Featured Skill Phone Support
    Phone Communication
    Email Support
    Virtual Assistance
    Administrative Support
    Data Scraping
    Communications
    Shopify
    Google Docs
    Dropshipping
    Customer Support
    Email Communication
  • $12 hourly
    • 5.0/5
    • (2 jobs)
    Professional customer service representative / Travel consultant My skills: ✅ Respond to customer requests on Zendesk/Fresdesk/Gmail, Outlook in perfect English ✅ Respond to customer service chat support/ phone ✅ Incoming and outgoing calls (including sales calls) ✅ Support / customer service (Shopify, AliExpress, Gmail, Zendesk and Freshdesk) ✅ Administrative assistance (Excel, Word, PowerPoint, WordPress, Google Spreadsheet and Docs) ✅ Calendar management ✅ Content moderation Profile Descripation:: A Professional and versatile freelancer with a long academic career, I am dynamic, proactive, and responsible. Always ready to take on challenges. I guarantee the satisfaction of your customers. I am the perfect person to provide you with high-quality work with a quick turnaround time! I am a holder of a bacholors degree in Bussines adminstration, I have 5 years of experience in taking charge of customers. I am eager to help and ready to work with you more than 40 hours per week.Resourceful sales, marketing , telemarketing, dynamic and knowledgeable professional with 5 years experience of coustmer service represenative especially for UK and USA inbound and out bound campaign. Travel Consultant-over 3 years of experience in the travel industry and extensive personal travel experience.Senior travel consultant expert in.. • Research, explore and study different travel destination options • Research destination and travel prices, customs, weather conditions, reviews etc. • Research and study clients’ specifications and wishes • Suggest suitable travel options that best suite clients' needs • Plan and organize travels • Book tickets, reserve accommodation, organize rental transportation • Inform clients and provide useful travel material such as guides, maps and event programs • Collect deposits and balances • Offer and promote different services and offerings Hourly Rate:: $4.00/HR
    Featured Skill Phone Support
    Corporate Social Responsibility
    Content Creation
    Social Media Management
    Customer Service
  • $50 hourly
    • 0.0/5
    • (1 job)
    I am known for being able to motivate and encourage my fellow colleagues to meet high-performance standards. I can work with others in a professional manner while attempting to achieve a common goal and would like to highlight my key strengths in areas such as customer service, research, and data entry. I am a sociable person who has a natural ability to talk to and building relationships with, people of all kinds. I also consider myself to be a personable professional whose strengths include emotional sensitivity and an ability to build rapport with a diverse workforce in multicultural settings. One of my strongest points is my self-motivation which allows me to handle pressure and against aggressive deadlines in any pressurized environment. Being a highly analytical thinker I am able to quickly identify, scrutinize, and streamline complex work processes.
    Featured Skill Phone Support
    Business Consulting
    Customer Relationship Management
    Customer Retention
    Business Operations
    Customer Service
    Business Development
    Hospitality
    Marketing Communications
    Key Account Management
    Email Support
  • $10 hourly
    • 5.0/5
    • (3 jobs)
    I have a master's in International Relations from Pakistan. I provide highly professional customer support services, including inbound and outbound calls, live chat support, email support, live call transfers, claims services, and general help with 24/7 availability. I have worked with various well-reputed companies in the US and Canada, and I am ready to offer my services on this platform. I don’t just provide proficient phone replying! I can provide you with exclusive Final Expense Tele leads and Live Transfers on your requested state and county. Feel free to contact me for further information.
    Featured Skill Phone Support
    Project Management
    Customer Support Plugin
    Team Management
    Email Communication
    Inbound Marketing
    Administrative Support
    Customer Service
    Inbound Inquiry
    Email Support
    Lead Generation
  • $10 hourly
    • 5.0/5
    • (3 jobs)
    Welcome to my Profile ! ☑️ I am a Medical Biller and Coder and has 8 years experience and counting. I am familiar with ICD-10 coding, CPT codes, modifiers, Medical Terminologies, Insurance Billing Process and guidelines, clearinghouse rejections, credentialing, prior authorization, insurance verification, etc. Managing all issues related to Billing, Coding, Payments and Follow up, etc. • Patient Registration • Insurance Verification • Pre Authorization Request and verification • Charge Posting / Super bill review • Evaluation of valid HCPCS codes, ICD 9-10 and Modifier • Fixing Rejected Electronic claims • Checking clearing house reports (Phicure, Trizedo, Availity) • Provider PIN calling ( for verifying provider TAX id, NPI and billing address) • EOB and check search via websites and batches • Payment Posting of Insurance and Patient • AR Follow up on denied claims via call or websites • Appeal project • Collection / Refund / Over-Payment • Scheduling new patients I have worked on following specialties like: • Internal Medicine. • Family Medicine. • Chiropractic • Gastroenterology. • Cardiology. • Radiology. • Oncology. • Ophthalmology. • Acupuncture etc. • Physical Therapy. • Mental Health Softwares:- I’m good at using different Billing cloud base software. Like: • Advanced MD. • Office Ally. • Drchrono • Collaborate MD. • eCW (E-clinical Works). • Athena Net • Care Tracker • Icanotes • Kareo • Medisoft • CareCloud • Emdeon EHR/EMR system • EPM (Electronic Practice Management)
    Featured Skill Phone Support
    Insurance Consulting
    Accounts Receivable
    Medical Mastermind Medical Billing Services
    Data Collection
    ICD Coding
    Electronic Medical Record
    Google Docs
    Payment Functionality
    Medical Records Software
    Medical Billing & Coding
    Scheduling
    Financial Report
    Administrative Support
  • $10 hourly
    • 5.0/5
    • (8 jobs)
    Experienced Sales Executive with a proven track record in cold calling, telemarketing, and successful appointment setting. Leveraging strong communication skills and a results-oriented approach to drive sales growth. Committed to delivering exceptional value through strategic outreach and relationship-building. ⚫ Sales & Marketing Skills: B2B / B2C Appointment Setting Demo Booking Telemarketing Cold Calling Outbound Sales Calls Inbound Sales Call Telesales Sales Virtual Assistant Live Chat Support Technical Support Agent Customer Services Manage Email Outreach Lead Generation Effective communication skills, both oral and written If you think I am fit for the role of your next project or campaign, don't hesitate to message me.
    Featured Skill Phone Support
    Phone Communication
    B2B Lead Generation
    Telesales
    Appointment Scheduling
    Communications
    Customer Service
    Sales & Marketing
    Sales
    Outbound Sales
    Lead Generation
    Telemarketing
    Appointment Setting
    Cold Calling
  • $5 hourly
    • 5.0/5
    • (1 job)
    Hello there! I am a seasoned sales and customer support professional with over 7 years of experience in inbound/outbound B2B & B2C sales and customer service. During my career, I have honed my skills in building strong relationships with customers, managing a team of sales reps, and delivering exceptional customer service. My expertise includes lead generation, customer acquisition, account management, and customer retention. I am a results-driven individual who thrives in a fast-paced environment, and I am committed to providing the highest level of customer satisfaction. I have a proven track record of exceeding sales targets, and I am confident in my ability to drive revenue growth for any organization. My passion for delivering outstanding customer service and building strong relationships with clients has led me to excel in my field. I have excellent communication skills and can communicate effectively with people from all walks of life. I am always looking for new challenges and opportunities to learn and grow, and I believe that my experience, skills, and dedication make me an excellent fit for any organization looking to excel in sales and customer service. Thank you for taking the time to review my profile, and I look forward to working with you!
    Featured Skill Phone Support
    Sales Call
    Marketing
    Customer Support
    Retail Sales Management
    Online Chat Support
    Client Management
    Email Support
    Sales & Marketing
    Inbound Marketing
    B2B Marketing
    Outbound Sales
    Sales
    B2C Marketing
    Customer Service
  • $30 hourly
    • 5.0/5
    • (35 jobs)
    Having worked in Customer Service for more than 10 years, I feel absolutely confident in talking to customers both over the phone and via email/live chat in the most professional manner. During my career, I've had the opportunity to work on all areas of customer support, i.e. Phone Support, Email Support, and Live Chat. I have worked for more than 14,500 hours on Upwork and delivered great results for my clients. I can do multitasking and am equipped with the all-important skills needed to become a successful customer support agent, e.g Zendek, Typing (70 words per minute), different CRMs (Infusionsoft, Zoho, Ontraport, Salesfore etc), Google Docs, Slack, Skype etc. I have polite manners, attention to details and ability to work long hours without losing motivation. I've worked in both Customer Support and Customer Success positions, where I made sure customers were successful with our product by using all the communication media including video calls.
    Featured Skill Phone Support
    Email Communication
    Product Knowledge
    Communication Etiquette
    Customer Engagement
    Customer Service
    Customer Satisfaction
    Customer Onboarding
    Answered Ticket
    Customer Support
    Customer Experience
    Online Chat Support
    Email Support
    Zendesk
  • $10 hourly
    • 5.0/5
    • (19 jobs)
    I'm looking for individuals or companies who need administrative support. i want to work with reliable and trusted Employers and Contractors. Quality of work and Timeliness are my main principles to succeed.
    Featured Skill Phone Support
    Project Management
    Google Apps Script
    Administrative Support
    Candidate Interviewing
    Email Support
    Search Engine Optimization
    Email Communication
    Data Entry
    Google Workspace
  • $10 hourly
    • 5.0/5
    • (11 jobs)
    Seeking opportunities to utilize my skills in data entry and general office duties. I am patient, pay attention to detail, work accurately and take instruction very well, while displaying initiative. I am a kind of person who want to work very smart and a hard worker. I love to work mostly on administrative work such as data entry, filing , administrative work, call center agent, virtual assistant & planning. I have almost 8 years employment experience in an American Government organization. I Am Ready To Provide You The Best Quality Services On This Category :- ✪ Shopify ✪ Administrative support & Virtual Assistant ✪ Web scraping and search (Extraction of data from websites and research) ✪ PDF (Conversions to/from Ms Office, editing, splitting, forms etc.) ✪ Ms Excel (VBA, Macros, Pivots, Dashboards, Managing data, reports, conversions etc.) ✪ Ms Word (Formatting, renaming, conversions, graphs etc) ✪ Data Processing(Data entry from websites, to websites, to softwares and apps etc.) ✪ Ms PowerPoint (Presentations, conversions, linking to database, graphs etc.) ✪ Google Analytics ✪ Book Keeping (Data uploads, routine entries, reporting etc.) ✪ Accounting (Financial Statements, Financial Analyses, Guidance etc.) ✪ Transcription Services (Audio / video to text in word etc.) ✪ Research (Financial and general research of information from internet etc.) ✪ WordPress (Complete setup, Installation and fixing problems) ✪ SEO (Search Engine Optimization) ✪ Problem Solving to general issues at work. I believe on quality work..I'd like to think of myself as a personal assistant for my clients. And I consider myself to be creative and responsible. Looking fast forward to hearing from you. Yours Sincerely
    Featured Skill Phone Support
    Administrative Support
    Search Engine Marketing
    Order Processing
    PDF Conversion
    Email Support
    Ticketing System
    Online Chat Support
    Product Knowledge
    Customer Support
    Shopify
  • $12 hourly
    • 4.9/5
    • (13 jobs)
    ⭕ UNLOCK EXCELLENCE IN ADMIN SUPPORT & CUSTOMER SERVICE WITH PROVEN EXPERTISE ⭕ Over the past seven years, I have honed my skills in administrative support and customer service, delivering exceptional, efficient, and effective results. My diverse experience has equipped me with the ability to handle a variety of responsibilities with precision and professionalism. I am now seeking new and challenging opportunities to continue my career growth and build strong working relationships with new employers. 1️⃣As a dedicated full-time/part-time freelancer, I specialize in: ➡️Data Entry ➡️Web Research ➡️Customer Service ➡️Customer Retention ➡️E-commerce Support ➡️Email/Chat Support ➡️Personal Assistant Tasks 2️⃣I am committed to providing you with: 🔹Hard Work 🔹Reliability 🔹Flexibility 🔹Honesty 3️⃣I thrive in environments with minimal supervision, ensuring consistent communication and regular updates on my work progress. My goal is always to exceed expectations, delivering projects ahead of deadlines with 100% satisfaction and loyalty. Technical Skills: 🔘Data Entry 🔘SalesForce 🔘Shopify 🔘GoToMeeting 🔘Zoom 🔘ZenDesk 🔘Intercom 🔘Stripe 🔘Chargify 🔘Fastspring 🔘Teamviewer 🔘Airtable 🔘Microsoft Excel 🔘Microsoft Word 🔘Microsoft PowerPoint 🔘Google Sheets 🔘Google Docs 🔘PDF File Conversion/Transcription to Word/Excel 🔘Web Research 🔘Internet Research 🔘Word Processing 🔘Social Accounts Creation 🔘Excellent Spelling and Grammar Skills 4️⃣Why Choose Me? I am dedicated to delivering top-notch service and building lasting professional relationships. With a keen eye for detail and a proactive approach, I ensure your tasks are completed to the highest standard. Let's work together to achieve your business goals with excellence and efficiency. 5️⃣Contact me today to discuss how I can contribute to your success!
    Featured Skill Phone Support
    Accounts Receivable Management
    B2B Marketing
    Relationship Management
    Customer Retention
    Data Entry
    Customer Service
    Email Communication
    Online Chat Support
  • $5 hourly
    • 0.0/5
    • (1 job)
    I am a renewals and customer service Representative from many years. Always eager to learn new. My goal is to develop my skills more and provide a good quality of work and give my 100% dedication in any given task.
    Featured Skill Phone Support
    Technical Support
    Email Communication
    Customer Service
    Data Entry
    Salesforce CRM
    Help Desk Technology International ServicePRO
    Cold Calling
    Call Center Management
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