Hire the best Phone Support Agents in Islamabad, PK

Check out Phone Support Agents in Islamabad, PK with the skills you need for your next job.
Clients rate Phone Support Agents
Rating is 4.7 out of 5.
4.7/5
based on 385 client reviews
  • $40 hourly
    A highly trained technical individual who has knowledge in security, infrastructure and all layers of the OSI; is able to handle clients and provide them substantial support needed; has excellent communication skills; can lead technical team in field works.Tracked and routed problems and submitted instant resolutions at the shortest time possible. Asterisk/Freepbx/Elastix/SwitchVox VOIP Server deployment and configuration in Linux. Asterisk/Freepbx/Elastix/SwitchVox deployment and Support in VOIP Provider Setup Asterisk/Freepbx/Elastix/SwitchVox CallCenter Solutions Asterisk/Freepbx/Elastix Cloud (AWS and Digital Ocean) based installation, Configuration and troubleshooting. Asterisk/Freepbx/Elastix Cloud (AWS and Digital Ocean) based ongoing Support Asterisk/Freepbx/Elastix/SwitchVox Outbound, Inbound routes SIP Carriers routing Asterisk/Freepbx/Elastix/SwitchVox IVR, Voice Mailbox Asterisk/Freepbx/Elastix/SwitchVox SIP/PRI settings Asterisk/Freepbx/Elastix/SwitchVox Call Recording Asterisk Dynamic logins Asterisk Real Time Database Customization of Asterisk based Voicemail service Deployment of different Text to Speech and Speech to text systems Mysql and Asterisk based dynamic IVR using Text to speech engines like Festival, Cepstral and IBM Watson Real time Asterisk deployment Freeswitch/Fusion Pbx Installation and Configuration Freeswitch/Fusion Pbx Sip Profiles Freeswitch/Fusion Pbx Dial plan and Gateways settings Freeswitch/Fusion Pbx Directory users and groups Kamailio Installation, Configuration and Troubleshooting Kamailio Registrat Server Kamailio SIP Proxy Server Kamailio Realtime Configurations Wazo Installation and configuration Wazo complete deployment solutions Wazo and IBM Watson Speech to Text API successfull Implementation Wazo endpoint configuration Wazo server SIP Trunks configuration Wazo server Incoming and outgoing call routing Microsoft Teams Inbound/outbound Calls Microsoft Teams IVR etc Vicidial standalone installation Vicidial Cluster installation Vicidial inbound Campaign Vicidial outbound campaign Vicidial Blended campaigns Vicidial Customizations and integration with Asterisk servers Vicidial Carriers Settings, Campaigns and Leads deployments Vicidial agent and non agent apis Vicidial Support and Troubleshooting Yeaster UC100 setup, configuration and routing. Databases: MySQL and Postgresql Programming Skills: Shell Scripting, Php, Python, JSON, XML and JavaScript Python Django web development Django and Postgresql Django and ,MySQL Django Rest Framework for API Development a).Expert knowledge of Cisco ASA5505,ASA5510,ASA5520, SonicWall NSA 2400, NSA 2600, TZ170, TZ150, TZ300 and TZ400 Configuration and Deployment of ASA(s) at British American Tobacco Company Configuration and Deployment of ASA at International Resource Group Pakistan b).Expert knowledge of Cisco Rotuers and Layer2,Layer3 Switches Experience and good hand on Cisco Routing and Switching c).Expert knowledge of all kinds of VPN solution Implementation of Site to Site VPN between Telenor and CellTrack International DataCenter Implementation of Site to Site VPN between Warid and CellTrack International DataCenter Implementation of Remote Access VPN for British American Tobacco Company Implementation of Remote Access VPN solution for International Resource group Islamabad Installation, Configuration, Monitoring and Troubleshooting of Router(s), Switch(s), Firewall(s) and VPN(s) Specialties: VOIP Solutions Linux System Administration Shell Scripting Network Security Routing and Switching Network Design Python and Django Django Rest Framework
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    Communications
    Iptables
    MySQL
    Cisco IOS
    VICIDIAL
    VPN
    Cisco ASA
    Asterisk
    Linux System Administration
    FreePBX
    Cisco Router
    Ubuntu
    CentOS
  • $5 hourly
    I am a freelance CRM Manager/Virtual Assistant/Email Handler working from my fully equipped office. I have offered E-mail/Chat support and general support for various companies such as Royal Cars Oxford, ACE ABC Mansfield, Crosstown Northampton, ADT TAXIS Leicester, and many more. I have full expertise in Ghost, Icabbi, Data master, Cab treasurer, and excellent grip on Helpcrunch/Zendesk for Chat/E-mail Support. Are you struggling to keep your internal CRM up-to-date? Are you not storing the client's right information because you don't have the time? Do you need someone to support your business development team? *I can assist with market sector research, gathering company and contact data & inputting and updating information into a CRM database. *To support the Business Development team with general administration duties relating to our CRM database and outbound marketing activities, opportunities, and tasks. *Use the web and social media platforms to collate vital information relating to a range of market sectors *Ensure all findings are entered correctly and efficiently into the CRM database *Assist with CRM database cleansing Leaving you with more time to work on building your business. As a fully freelance professional and not someone looking to substitute my income, you can rest assured of my reliability and ability to turn around all work in a timely manner.
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    Email Support
    Customer Support Plugin
    Translation
    Customer Service
    Customer Retention
    Customer Satisfaction
    Freshdesk
    Email Marketing
    Shopify Apps
    Email Marketing Strategy
    CRM Software
    Zoho CRM
    Sales
    Microsoft Excel
  • $8 hourly
    Hi, my name is Danyal! Niches: *Technical Support(Customer Service) *Fast Food Booking and Customer Service. *Property Management (Customer Support Via Email ) *Igaming platforms (Chat Support) *Digital Marketing (Customer Service) *Cruise Reservations (Sales and Customer Service) *Flights and Hotels Reservations (Sales and Customer Service) *E-commerce (Shopify) *Social Media Marketing, Management and Moderation (FB and IG) Tasks I handle for the rental management: - Create Maintenance work orders for tenants - Answer Leasing Inquiries and providing customer support. - Create Viewing Schedule - Respond to guest inquiries - Screen potential guests and make bookings - Schedule cleanings with housekeepers - Coordinate with the local property manager - Send welcome, check-in, and post-stay messages - Quickly handle problems that may arise - Manage listing calendar and availability - Write and respond to guest reviews Tools I am familiar with: Slack | Hubspot | Intercom | Jira | Zendesk | Notion | Discord | Trello | Crisp | Payzment | Salesforce | Bitrix360 So let's chat If you think I can help you. I am looking forward to hearing from you soon!
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    Trello
    Salesforce
    Salesforce Email Studio
    Business Development
    Customer Support
    Customer Satisfaction
    Customer Service
    Online Chat Support
    HubSpot
    Team Management
    Email Support
  • $20 hourly
    I have 15+ years of experience in customer service and sales industry. Out of which 7+ years are devoted to e-commerce operations management and customer service/support. My entire experience is based on serving North American market. I have also worked as a customer service and operations manager in call center for 5+ years where quality assurance and customer service/sales training was part of my job. This unique blended experience of sales and customer service makes me standout from the crowd. Ever heard of a person who is always making customers laugh with extremely good sense of humor? Not only deals with the most difficult/complex and upset customers in excellent manner but also ends the conversation with upselling additional product/service and converts them into a repeat customer? Well I am that guy. Top Rated Plus freelancer. Please feel free to contact me if you are looking for a customer service/support GURU. Skills. Customer service representative Customer support Helpdesk Technical support Live chat support Email support Email Communication Phone support Customer satisfaction Service level agreement (SLA) Customer retention Support ticket management problem-solving customer service quality assurance customer service management customer service training Customer onboarding. Customer success. Complaint Management Order Tracking Vendor management Vendor communication Project management Operations management account manager client manager ecommerce ecommerce management Shopify store management Shopify Dropshipping Customer service management skills. Customer service consultant Customer service expert Customer service strategy Customer service automation Customer service software Customer service analytics Customer service process improvement Customer service escalation Customer service training design Customer service quality assurance Customer service team management Customer service survey design Customer service complaint management Customer service retention rate Customer service communications Customer service communication skills Customer service leadership Customer service management skills Customer service performance metrics Customer service complaint resolution Customer service KPIs Customer service workflows Customer service policies Customer service terms of service Customer service standard operating procedures (SOPs) CRM Zendesk Gorgias Front Salesforce ZOHO HubSpot
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    Email Communication
    Telemarketing
    Ecommerce
    Customer Service
    Lead Generation
    Account Management
    Dropshipping
    Customer Support
    Sales
    Shopify
    Email Support
    Call Center Management
  • $10 hourly
    I'm looking for individuals or companies who need administrative support. i want to work with reliable and trusted Employers and Contractors. Quality of work and Timeliness are my main principles to succeed.
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    Project Management
    Google Apps Script
    Administrative Support
    Candidate Interviewing
    Email Support
    Search Engine Optimization
    Email Communication
    Data Entry
    Google Workspace
  • $10 hourly
    I have a master's in International Relations from Pakistan. I provide highly professional customer support services, including inbound and outbound calls, live chat support, email support, live call transfers, claims services, and general help with 24/7 availability. I have worked with various well-reputed companies in the US and Canada, and I am ready to offer my services on this platform. I don’t just provide proficient phone replying! I can provide you with exclusive Final Expense Tele leads and Live Transfers on your requested state and county. Feel free to contact me for further information.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Project Management
    Customer Support Plugin
    Team Management
    Email Communication
    Inbound Marketing
    Administrative Support
    Customer Service
    Inbound Inquiry
    Email Support
    Lead Generation
  • $10 hourly
    👋 𝗚𝗿𝗲𝗲𝘁𝗶𝗻𝗴𝘀! I'm available for new ventures 🎤 𝗙𝗹𝘂𝗲𝗻𝘁 𝗘𝗻𝗴𝗹𝗶𝘀𝗵 𝗦𝗽𝗲𝗮𝗸𝗲𝗿 (Check My Introductory Video) ⭐ 4+ 𝐘𝐞𝐚𝐫𝐬 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐑𝐞𝐩𝐫𝐞𝐬𝐞𝐧𝐭𝐚𝐭𝐢𝐯𝐞 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 ⭐ 𝟯𝟬+ 𝗦𝗮𝘁𝗶𝘀𝗳𝗶𝗲𝗱 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 ✅ 𝗪𝗼𝗿𝗸 𝗶𝗻 𝘆𝗼𝘂𝗿 𝘁𝗶𝗺𝗲𝘇𝗼𝗻𝗲 🔍 𝗔𝗯𝗼𝘂𝘁 𝗠𝗲: Greetings! I'm Muhammad Shuaib, a seasoned customer service representative with a decade of experience under my belt. Over the years, I've had the privilege of working on various projects in the United States, acquiring valuable insights and mastering the techniques necessary to excel in the field. Throughout my career, I've spent two years specializing in sales, collections, and providing support. As a professional, I pride myself on being a team player, adaptable, and skilled at multitasking. I understand the importance of time management and consistently strive to deliver efficient results. I have extensive experience in chat and email support, and I'm always eager to expand my knowledge and learn new skills to enhance customer service experiences. One aspect that truly motivates me is the opportunity to face new challenges and help people overcome their issues. I find fulfillment in resolving problems and ensuring customer satisfaction. To facilitate seamless communication, I have a high-speed fiber optic internet connection, noise-canceling headsets, and a quiet work environment that allows me to make and receive calls without distractions. If you'd like to connect or discuss potential collaborations, please feel free to message me on Upwork. I'm excited about the prospect of leveraging my expertise to contribute to your projects and assist customers in the best possible way. 🌟 𝗪𝗵𝗮𝘁 𝗦𝗲𝘁𝘀 𝗠𝗲 𝗔𝗽𝗮𝗿𝘁: My secret sauce? A perfect mix of empathy and efficiency. I don't just handle inquiries; I create customer connections. Every interaction is an opportunity to exceed expectations and leave a lasting positive impression. I ensure your customers feel heard and valued 💼 𝗦𝗸𝗶𝗹𝗹𝘀: 📞 Customer Service Representative 📧 Email Support 💬 Live Chat Engagement 🤝 Executive Virtual Assistant 🎧 Inbound & Outbound Calls Answering 😍 Social Media Management 📝 Project Management 💻 Operations Assistance 📧 Executive Inbox & Calender Management 💡 Lead Generation 🔎 Pre-Qualifying Leads 🌐 Web Research & Data Entry 🖥️ 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲𝘀 𝗮𝗻𝗱 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺𝘀 𝗜 𝗮𝗺 𝗦𝗮𝘃𝘃𝘆 𝘄𝗶𝘁𝗵 🔹Zendesk🔹Freshdesk🔹Gorgias🔹Shopify🔹Intercom🔹Hubspot🔹Jobber🔹Slack 🔹Asana🔹Salesforce🔹Ringcentral🔹Pipedrive🔹Zoho CRM🔹Google Docs 🔹Linkedin Sales Navigator🔹Appollo🔹Snov🔹Notion🔹Monday.com🔹 Chatgpt 💬 𝗟𝗲𝘁'𝘀 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗲: Ready to elevate your customer service game? Let's discuss how I can contribute to your success. Your happy customers are just a message away! 🚀📬
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    Social Customer Service
    File Management
    Email Communication
    Customer Satisfaction
    Answered Ticket
    Administrative Support
    Virtual Assistance
    Data Entry
    Customer Service Chatbot
    Customer Service
    Zendesk
    Online Chat Support
    Order Tracking
    Email Support
  • $50 hourly
    Experienced in leading positions with a demonstrated history of working in the marketing and advertising industry. Highly Skilled in Real estate acquisitions, Telemarketing, Business Planning, Operations Management, Sales, Customer Relationship Management (CRM), and Team Building. Delivered expertise in negotiation and strong operations professional. With over 10 years of experience, I have the ability to pull out excellent performance on any project.
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    Call Center Management
    Business Development
    Project Management
    Phone Communication
    Training & Development
    Outbound Sales
    Real Estate
    Customer Service
    Sales
    Cold Calling
    Lead Generation
    Telemarketing
  • $15 hourly
    Welcome to my profile! With over a decade of dedicated experience in SAAS and B2B sales management, I bring a wealth of expertise to help businesses like yours thrive in today's competitive era. As a seasoned professional, I've peaked my skills in crafting tailored sales strategies that drive revenue growth and foster long-term client relationships. From prospecting to closing deals, I excel in every aspect of the sales cycle, consistently exceeding targets and delivering exceptional results. My approach is rooted in understanding your unique business needs and industry dynamics, allowing me to devise customized solutions that align with your objectives. Whether you're a startup looking to scale or an established enterprise seeking to optimize sales performance, I'm here to collaborate with you every step of the way. What sets me apart is my commitment to excellence, integrity, and a relentless pursuit of success on behalf of my clients. With a proven track record of driving business outcomes and a passion for innovation, I'm dedicated to helping you unlock your full potential and achieve sustainable growth. Let's connect and explore how we can elevate your sales strategy to new heights. Together, we can turn your vision into reality and create lasting value for your business.
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    Data Entry
    Sales Coaching
    Management Skills
    SaaS
    B2B Lead Generation
    Administrative Support
  • $12 hourly
    𝐀𝐛𝐨𝐮𝐭 𝐌𝐞: With 15+ years of diverse industry experience in Operations, Project Management, and Customer Support industries, I offer valuable expertise in Supply Chain and Performance Improvement. Holding a Bachelor's degree in commerce enhances my financial insights. 𝐊𝐄𝐘 𝐄𝐗𝐏𝐄𝐑𝐈𝐍𝐂𝐄𝐒: -Comprehensive Administrative Support -Exceptional Written and Verbal Communication Skills -Team Management in Project Execution -Full Customer Support -Proficiency in Operating US Inbound VoIP -Leading and Managing Standard Optimized Procedures -Tools: MailChimp, WordPress, Trello, Asana, ClickUp, CoInfluence, and more. -Expert in Google Suite - Administrative Duties: Scheduling, Calendar Management, Travel Arrangements -Advanced-Data Manipulation and Sorting using Excel -Content, Article, and Blog Writing -Organized and Protected Record Keeping -LinkedIn Profile Optimization and LinkedIn Pro-Finder expertise 𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒: I excel in roles that demand ambition, organization, and strong communication. My skills span Data Manipulation, Content Writing, Record Keeping, and LinkedIn Optimization. I manage teams effectively for 100% project execution and provide top-notch customer support. 𝐀𝐕𝐀𝐈𝐋𝐀𝐁𝐈𝐋𝐈𝐓𝐘: As a Full-Time Freelancer, I accommodate various time zones, preferably the Eastern Time Zone. Let's collaborate for excellence and success. Reach out for inquiries or opportunities.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Phone Communication
    Email Support
    Virtual Assistance
    Administrative Support
    Data Scraping
    Communications
    Shopify
    Google Docs
    Dropshipping
    Customer Support
    Email Communication
  • $10 hourly
    Welcome to my Profile ! ☑️ I am a Medical Biller and Coder and has 6 years experience and counting. I am familiar with ICD-10 coding, CPT codes, modifiers, Medical Terminologies, Insurance Billing Process and guidelines, clearinghouse rejections, credentialing, prior authorization, insurance verification, etc. Managing all issues related to Billing, Coding, Payments and Follow up, etc. • Patient Registration • Insurance Verification • Pre Authorization Request and verification • Charge Posting / Super bill review • Evaluation of valid HCPCS codes, ICD 9-10 and Modifier • Fixing Rejected Electronic claims • Checking clearing house reports (Phicure, Trizedo, Availity) • Provider PIN calling ( for verifying provider TAX id, NPI and billing address) • EOB and check search via websites and batches • Payment Posting of Insurance and Patient • AR Follow up on denied claims via call or websites • Appeal project • Collection / Refund / Over-Payment • Scheduling new patients I have worked on following specialties like: • Internal Medicine. • Family Medicine. • Chiropractic • Gastroenterology. • Cardiology. • Radiology. • Oncology. • Ophthalmology. • Acupuncture etc. • Physical Therapy. • Mental Health Softwares:- I’m good at using different Billing cloud base software. Like: • Advanced MD. • Office Ally. • Drchrono • Collaborate MD. • eCW (E-clinical Works). • Athena Net • Care Tracker • Icanotes • Kareo • Medisoft • CareCloud • Emdeon EHR/EMR system • EPM (Electronic Practice Management)
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    Insurance Consulting
    Accounts Receivable
    Medical Mastermind Medical Billing Services
    Data Collection
    ICD Coding
    Electronic Medical Record
    Google Docs
    Payment Functionality
    Medical Records Software
    Medical Billing & Coding
    Scheduling
    Financial Report
    Administrative Support
  • $5 hourly
    Hi there, Thank you for visiting my profile I'm working as a Customer Service Representative (CSR) for the past 2 years. I help clients to boost their businesses by providing their customers a friendly Chat, E-mail, and Call support. I'm experienced in : ✔️ E-mail Support ✔️ Live Chat Support ✔️ Zendesk ✔️ Freshdesk ✔️ Shopify ✔️ Tawk.to ✔️ Data Entry When you work with me you will get quick responses and clear communication. If any of that sounds like what you need, contact me! I appreciate your time. Best Regards Shahbaz K.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Communication Etiquette
    Customer Service
    Email Communication
    Online Chat Support
    Email Support
    Freshdesk
    Ecommerce Support
    Order Tracking
    Zendesk
    Inbound Inquiry
    Order Processing
  • $8 hourly
    Hi! I'm a dentist professionally. Working for about four years now, I am skilled enough in my own field. However, as the pandemic hit the world and the dynamics changed, I decided to give my skills a virtual essence and hence, joined this platform. This platform has proven to be an excellent way to enhance my organisational and management skills. I have worked in the tele-health sector as a medical scribe/medical provider. I am well-trained to work as a virtual assistant and practically implement whatever I learnt from my jobs. Apart from this, As a hobby for all my life I have been an avid reader. Reading different genres of books has been my redemption in this pandemic too.Those who read are fond of expressing their feelings too.I believe my eloquence in writing compels me to pen down my thoughts.
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    Lead Generation
    Virtual Assistance
    Medical Equipment & Supplies
    Medical Writing
    Dental Care
    Medical Billing & Coding
    Proofreading
    Technical Writing
    Electronic Medical Record
  • $9 hourly
    Hi there! It's great to meet you. With years of hands-on experience, I bring a warm and approachable demeanor to my work as a Virtual Assistant, Operations Administrator, and Customer Success. Here's a glimpse into what I bring to the table: Virtual Assistance: I'm your go-to person for keeping schedules organized, managing emails, and handling various administrative tasks. Need research done? Consider it done with thoroughness and precision. Operations Administration: I thrive on optimizing processes and making sure things run smoothly behind the scenes. From developing standard operating procedures (SOPs) to fine-tuning systems, I've got it covered. Customer Success: Building strong relationships with clients comes naturally to me, and I'm committed to ensuring their satisfaction. When it comes to resolving issues and finding proactive solutions, I'm your trusted ally. What sets me apart? 1. Friendly Organization: I pride myself on staying organized while keeping a friendly and approachable attitude. 2. Clear Communication: Whether it's via email, chat, or phone, you can always expect clear and friendly communication from me. 3. Solution-Oriented Approach: Challenges? No problem! I'm all about finding creative solutions with a smile. Let's team up to take your business to the next level! I'm here and ready to chat about how I can support your goals. Feel free to reach out—I can't wait to connect!
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    Project Management Office
    Office Administration
    Task Coordination
    Calendar Management
    Email Management
    Process Optimization
    Problem Resolution
    Communication Skills
    Customer Satisfaction
    Relationship Building
    Problem Solving
    Research & Development
    Administrative Support
    Virtual Assistance
  • $10 hourly
    Experienced Sales Executive with a proven track record in cold calling, telemarketing, and successful appointment setting. Leveraging strong communication skills and a results-oriented approach to drive sales growth. Committed to delivering exceptional value through strategic outreach and relationship-building. ⚫ Sales & Marketing Skills: B2B / B2C Appointment Setting Demo Booking Telemarketing Cold Calling Outbound Sales Calls Inbound Sales Call Telesales Sales Virtual Assistant Live Chat Support Technical Support Agent Customer Services Manage Email Outreach Lead Generation Effective communication skills, both oral and written If you think I am fit for the role of your next project or campaign, don't hesitate to message me.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Phone Communication
    B2B Lead Generation
    Telesales
    Appointment Scheduling
    Communications
    Customer Service
    Sales & Marketing
    Sales
    Outbound Sales
    Lead Generation
    Telemarketing
    Appointment Setting
    Cold Calling
  • $5 hourly
    Hello there! I am a seasoned sales and customer support professional with over 7 years of experience in inbound/outbound B2B & B2C sales and customer service. During my career, I have honed my skills in building strong relationships with customers, managing a team of sales reps, and delivering exceptional customer service. My expertise includes lead generation, customer acquisition, account management, and customer retention. I am a results-driven individual who thrives in a fast-paced environment, and I am committed to providing the highest level of customer satisfaction. I have a proven track record of exceeding sales targets, and I am confident in my ability to drive revenue growth for any organization. My passion for delivering outstanding customer service and building strong relationships with clients has led me to excel in my field. I have excellent communication skills and can communicate effectively with people from all walks of life. I am always looking for new challenges and opportunities to learn and grow, and I believe that my experience, skills, and dedication make me an excellent fit for any organization looking to excel in sales and customer service. Thank you for taking the time to review my profile, and I look forward to working with you!
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    Sales Call
    Marketing
    Customer Support
    Retail Sales Management
    Online Chat Support
    Client Management
    Email Support
    Sales & Marketing
    Inbound Marketing
    B2B Marketing
    Outbound Sales
    Sales
    B2C Marketing
    Customer Service
  • $5 hourly
    Hello 👋 , I'm Saima. Firstly, I appreciate you taking the time to explore my Upwork profile, and I'm hopeful to be considered as the preferred candidate for the posted position 😊 👩‍💻𝐒𝐤𝐢𝐥𝐥𝐬 & 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: ✔ Executive and Administrative Support ✔ Customer Support (Email, Live Chat) ✔ Email and Calendar Management ✔ Filing, Documentation, and Data Entry ✔ Appointment Setting and Web Research ✔ Lead Generation and Minutes Taking ✔ Podcast Management and Travel Itineraries ✔ Social Media Management and Personal Assistance 🎯𝐌𝐘 𝐏𝐄𝐑𝐅𝐎𝐑𝐌𝐀𝐍𝐂𝐄 𝐈𝐍 𝐂𝐋𝐈𝐄𝐍𝐓 𝐒𝐀𝐓𝐈𝐒𝐅𝐀𝐂𝐓𝐈𝐎𝐍 I prioritize my clients' satisfaction, reflecting my dedication as a freelancer. With a commitment to delivering top-notch results, I thrive with minimal supervision. Explore the reviews from my esteemed clients, lauding my professionalism, quality, and work ethic. I'm confident my profile stands out amidst the sea of freelancers. 🤝𝐋𝐄𝐓'𝐒 𝐂𝐎𝐍𝐍𝐄𝐂𝐓! If my expertise resonates with your requirements, reach out without hesitation. Drop a message or extend an interview invitation, and let's embark on a journey of success together! 🏆 I am enthusiastic about learning more regarding the opportunities presented by your firm and am available for further discussions. Thank you!
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    Real Estate
    Tech & IT
    Project Management
    HubSpot
    EMR Data Entry
    Customer Support
    Interpersonal Skills
    Technical Support
    Microsoft Office
    Order Tracking
    Customer Service
  • $10 hourly
    (24 hours Available) Feel Free to Contact me . OBJECTIVES Mission  To be a dedicated employee with a positive attitude in order to provide a quality customer service. Vision  To become one of the leaders in the company who will provide an exemplary attitude toward work.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Administrative Support
    Customer Service
    Article Writing
    Request for Quotation
    Cisco Router
    Microsoft Excel
    Email Communication
    Data Entry
    Microsoft Office
  • $10 hourly
    Seeking opportunities to utilize my skills in data entry and general office duties. I am patient, pay attention to detail, work accurately and take instruction very well, while displaying initiative. I am a kind of person who want to work very smart and a hard worker. I love to work mostly on administrative work such as data entry, filing , administrative work, call center agent, virtual assistant & planning. I have almost 8 years employment experience in an American Government organization. I Am Ready To Provide You The Best Quality Services On This Category :- ✪ Shopify ✪ Administrative support & Virtual Assistant ✪ Web scraping and search (Extraction of data from websites and research) ✪ PDF (Conversions to/from Ms Office, editing, splitting, forms etc.) ✪ Ms Excel (VBA, Macros, Pivots, Dashboards, Managing data, reports, conversions etc.) ✪ Ms Word (Formatting, renaming, conversions, graphs etc) ✪ Data Processing(Data entry from websites, to websites, to softwares and apps etc.) ✪ Ms PowerPoint (Presentations, conversions, linking to database, graphs etc.) ✪ Google Analytics ✪ Book Keeping (Data uploads, routine entries, reporting etc.) ✪ Accounting (Financial Statements, Financial Analyses, Guidance etc.) ✪ Transcription Services (Audio / video to text in word etc.) ✪ Research (Financial and general research of information from internet etc.) ✪ WordPress (Complete setup, Installation and fixing problems) ✪ SEO (Search Engine Optimization) ✪ Problem Solving to general issues at work. I believe on quality work..I'd like to think of myself as a personal assistant for my clients. And I consider myself to be creative and responsible. Looking fast forward to hearing from you. Yours Sincerely
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Administrative Support
    Search Engine Marketing
    Order Processing
    PDF Conversion
    Email Support
    Ticketing System
    Online Chat Support
    Product Knowledge
    Customer Support
    Shopify
  • $35 hourly
    I offer you result-oriented professionalism in every detail of my work. I am a Microsoft Certified Professional, and I am associated with Customer Support for more than 10 years. In my career, I always have focused on adding value to my work and helping my clients succeed. I am an innovative person with an aim to improve my capabilities by being a learning enthusiast constantly.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Executive Support
    English
    Sales Presentation
    Content Writing
    Online Chat Support
    Cold Calling
    Outbound Sales
    Telemarketing
    Lead Generation
  • $10 hourly
    ⭕ UNLOCK EXCELLENCE IN ADMIN SUPPORT & CUSTOMER SERVICE WITH PROVEN EXPERTISE ⭕ Over the past seven years, I have honed my skills in administrative support and customer service, delivering exceptional, efficient, and effective results. My diverse experience has equipped me with the ability to handle a variety of responsibilities with precision and professionalism. I am now seeking new and challenging opportunities to continue my career growth and build strong working relationships with new employers. 1️⃣As a dedicated full-time/part-time freelancer, I specialize in: ➡️Data Entry ➡️Web Research ➡️Customer Service ➡️Customer Retention ➡️E-commerce Support ➡️Email/Chat Support ➡️Personal Assistant Tasks 2️⃣I am committed to providing you with: 🔹Hard Work 🔹Reliability 🔹Flexibility 🔹Honesty 3️⃣I thrive in environments with minimal supervision, ensuring consistent communication and regular updates on my work progress. My goal is always to exceed expectations, delivering projects ahead of deadlines with 100% satisfaction and loyalty. Technical Skills: 🔘Data Entry 🔘SalesForce 🔘Shopify 🔘GoToMeeting 🔘Zoom 🔘ZenDesk 🔘Intercom 🔘Stripe 🔘Chargify 🔘Fastspring 🔘Teamviewer 🔘Airtable 🔘Microsoft Excel 🔘Microsoft Word 🔘Microsoft PowerPoint 🔘Google Sheets 🔘Google Docs 🔘PDF File Conversion/Transcription to Word/Excel 🔘Web Research 🔘Internet Research 🔘Word Processing 🔘Social Accounts Creation 🔘Excellent Spelling and Grammar Skills 4️⃣Why Choose Me? I am dedicated to delivering top-notch service and building lasting professional relationships. With a keen eye for detail and a proactive approach, I ensure your tasks are completed to the highest standard. Let's work together to achieve your business goals with excellence and efficiency. 5️⃣Contact me today to discuss how I can contribute to your success!
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Accounts Receivable Management
    B2B Marketing
    Relationship Management
    Customer Retention
    Data Entry
    Customer Service
    Email Communication
    Online Chat Support
  • $10 hourly
    Why me? 🏆 Top rated Shopify Ecommerce Virtual Assistant/Zendesk Customer Service Expert ⏰ 15000+ Upwork hours ⭐️ Fluent English verbal & written communication skills 💯 100% Success Rate ✅ Available to work in EST, PST or CST time zone 🧠 A multi-skilled person and easy to work with I AM NOT JUST A VIRTUAL HELP ! I AM YOUR BUSINESS PARTNER ! I AM YOUR RELIABLE SHOULDER FOR ALL BUSINESS MATTERS. In the past 12 years, I have gained exposure to various types of projects. I possess extensive familiarity with helpdesk platforms such as Zendesk/Freshdesk. I have in depth knowledge of Shopify and its extensions. I had worked with companies within US, Canada, UK, Australia, New Zealand, and Asia using my expertise in: ✔️CRM's Zendesk - Freshdesk - Georgia- Jobber- Hubspot- Intercom ✔️Ecommerce platforms Shopify- Wix- Shopbase- Amazon- Ebay- Etsy- Walmart ✔️Voip Ring Central- Cloudtalk- Avaya- Skype Business Phone- Vonage - Ooma Office ✔️Project Management Trello- Slack- Microsoft Meetings- Roadmunk ✔️Lead Generation Tools Linkedin Sales Navigator- Zoominfo- Hunter.io- Seamless.AI- SnovioI ✔️M.S Office & Google Docs Google Drive- Word- PowerPoint- Excel- Visio ✔️Business Analysis & Reporting Excel Reporting- Power BI ✔️SOP & Workflow design Visio- Adioma ✔️Medical Billing EMR & EHR Greenbills- E clinical Works- Dentrix- HST 👉THOSE I WORK WITH *E-Commerce Stores *Real Estate Services *Telecom *SaaS *Healthcare Providers *BPO *Professional Services *Digital Marketing Agencies 🕘My availability - 08:00 AM to 08:00 PM Eastern Standard Time [EST] - 05:00 AM to 05:00 PM Pacific Standard Time [PST] - 09:00 AM to 10:00 PM London time [GMT] - 09:00 PM to 08:00 AM Philippines [PHT] *9 hours per day work commitments with 6 days a week Mon-Sat ✋Facilities at my WorkSpace: - Core i5 6th Generation with 16GB DDR4 Ram & 500GB SSD - 55 MBps LAN Fiber Internet Connection - 50 MBps Broad Band Internet Connection (BackUp) - 5000ah UPS backup [upto 9 hours] - A quiet office for work. 💻 We would love to hop on a FREE 30-minute Zoom meeting to discuss how I can help you achieve your goals. Hope to e-meet you soon. 👉𝐃𝐨𝐧'𝐭 𝐬𝐞𝐭𝐭𝐥𝐞 𝐟𝐨𝐫 𝐥𝐞𝐬𝐬 - 𝐜𝐡𝐨𝐨𝐬𝐞 𝐚 𝐯𝐢𝐫𝐭𝐮𝐚𝐥 𝐚𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭 𝐰𝐡𝐨 𝐜𝐚𝐧 𝐝𝐞𝐥𝐢𝐯𝐞𝐫 𝐫𝐞𝐬𝐮𝐥𝐭𝐬. 𝐂𝐨𝐧𝐭𝐚𝐜𝐭 𝐦𝐞 𝐭𝐨𝐝𝐚𝐲 𝐭𝐨 𝐥𝐞𝐚𝐫𝐧 𝐦𝐨𝐫𝐞!
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    High-Ticket Closing
    Product Listings
    Ecommerce Product Upload
    Order Fulfillment
    Ticketing System
    Customer Support
    Social Media Marketing
    Microsoft Excel
    Customer Service
    Lead Generation
    Social Customer Service
    Email Communication
    Cold Calling
    Online Chat Support
  • $5 hourly
    I am a renewals and customer service Representative from many years. Always eager to learn new. My goal is to develop my skills more and provide a good quality of work and give my 100% dedication in any given task.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Technical Support
    Email Communication
    Customer Service
    Data Entry
    Salesforce CRM
    Help Desk Technology International ServicePRO
    Cold Calling
    Call Center Management
  • $13 hourly
    I am known for being able to motivate and encourage my fellow colleagues to meet high-performance standards. I can work with others in a professional manner while attempting to achieve a common goal and would like to highlight my key strengths in areas such as customer service, research, and data entry. I am a sociable person who has a natural ability to talk to and building relationships with, people of all kinds. I also consider myself to be a personable professional whose strengths include emotional sensitivity and an ability to build rapport with a diverse workforce in multicultural settings. One of my strongest points is my self-motivation which allows me to handle pressure and against aggressive deadlines in any pressurized environment. Being a highly analytical thinker I am able to quickly identify, scrutinize, and streamline complex work processes.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Business Consulting
    Customer Relationship Management
    Customer Retention
    Business Operations
    Customer Service
    Business Development
    Hospitality
    Marketing Communications
    Key Account Management
    Email Support
  • $7 hourly
    With over 7+ years of industry experience, I am a results-driven Customer Success Representative with a proven track record of successfully building and managing client relationships. My expertise spans various domains as mentioned below: ✔️ Customer Service and Support ✔️ Product Demonstrations & Walkthroughs ✔️ Client Training and Onboarding ✔️ Email Correspondence, Support & Follow-ups ✔️ Email and Chat Handling ✔️ Inbound & Outbound calling (B2C & B2B) ✔️ Customer Retention ✔️ Help-desk ✔️ Ticket Resolution & Escalation Handling ✔️ Cross-selling, Upselling & Churn Reduction ✔️ Customer Satisfaction Assessment & Feedback Analysis ✔️ Customer Support Software Proficiency ✔️ Client Engagement (Building and Managing relations) ✔️ Calendar Management, ✔️ Scheduling Meetings ✔️ Hosting Zoom meetings and writing meeting minutes ✔️ Virtual Assistance ✔️ Key Account Management ✔️ Business development ✔️ Knowledge Base Articles / Support Articles Writing ✔️ Product Research ✔️ Data Entry I'm proficient with various platforms: ●CRM Tools: Zoho CRM, Hubspot Sales Hub, Helpdesk, Freshdesk, Freshchat, FollowupBoss ●Communication Tools: Zoho Meetings, Zoom, Calendly, Google Meet, Webex ●Project Management Tools: nTask Project Management Tool, MS Project ●Other Tools: Microsoft Word, Excel, Google Doc This comprehensive skill set empowers me to deliver top-quality services to clients. I hold a strong commitment to nurturing long-term relationships and achieving customer satisfaction. If you're seeking a dedicated professional to enhance your team, I'm here to provide valuable expertise and support. Current Location: Spain
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Product Knowledge
    Customer Satisfaction
    Online Chat Support
    Scheduling
    Product Demonstration
    Technical Support
    Key Account Management
    Sales Presentation
    Email Support
    Customer Service
    Helpdesk
    Virtual Assistance
    Customer Support
    Data Entry
  • $9 hourly
    1-Maintaining a positive, empathetic and professional attitude toward customers at all times. 2-Responding promptly to customer inquiries. 3-Communicating with customers through various channels. 3-Acknowledging and resolving customer complaints. 4-Knowing our products inside and out so that you can answer questions. 5-Processing orders, forms, applications, and requests. 6-Maintain and develop internal support and call center quality standards and complaints. 7-Review a subset of support agents’ conversations (calls, emails, chat, etc) 8-Accompany evaluations with meaningful and constructive feedback. 9-Help agents improve their performance with specific instructions and constant support. 10-Discuss and explain feedback with agents in regular meetings and Create strategies to improve support KPIs.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Sales Presentation
    Customer Support Plugin
    Customer Satisfaction
    Phone Communication
    Inbound Inquiry
    CRM Software
    Chat & Messaging Software
    Social Media Plugin
    BPO Call Center
    Scheduling
    Data Entry
  • $12 hourly
    🌟 Elevate Your Customer Support Excellence with Me! 🚀 Hello there! I'm a dedicated professional committed to delivering exceptional customer support solutions. With a background as the founder of OSR, one of Pakistan's largest eSports teams, and over 4+ years of experience across various roles, I've refined my leadership and team management skills to drive success in diverse environments. Now, I specialize in delivering top-tier support to clients using Zendesk, Magento, Slack, HubSpot, and other support platforms, leveraging my expertise in API integration and KPI optimization. 💡 Key Offerings: 🔧 Proficient Support Expertise: I excel in providing comprehensive support solutions across various channels, including live chat and email. Proficiency in Zendesk for efficient ticket resolution, combined with tools like Magento, Slack, and HubSpot, allows me to streamline support operations and enhance the overall customer experience through API integration. 📊 KPI Optimization: With a deep understanding of key performance indicators (KPIs), I utilize data-driven insights to measure and improve customer support efficiency and effectiveness. By analyzing KPI data, I identify areas for improvement and implement strategies to enhance customer satisfaction and retention. 🔍 Customer-Centric Approach: I prioritize thinking from the customer's perspective, ensuring that their needs and concerns are addressed promptly and effectively. By empathizing with customers and understanding their pain points, I can provide tailored solutions that exceed their expectations and foster long-term relationships. 🚀 Continuous Growth: Known for my ability to learn quickly and adapt to new challenges, I actively seek out opportunities to expand my skill set and stay ahead of the curve in customer support. Whether mastering new support platforms, understanding API integrations, or optimizing KPIs, I'm always striving for excellence. 💼 What I Bring to the Team: I bring dedication, loyalty, and a family-like approach to teamwork. I treat every member of the team as part of my family, fostering a supportive and collaborative environment where everyone can thrive. 💬 What I Can Do for You: I am committed to delivering exceptional customer support solutions that drive tangible results for your team. With my expertise in Zendesk, API integration, and KPI optimization, I can help elevate your customer support operations to new heights, ensuring customer satisfaction and retention are prioritized at every step. Let's collaborate to achieve remarkable results together and elevate your customer support excellence to new heights. 🌟
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Strategic Planning
    IT Support
    Zendesk API
    Zendesk
    Product Knowledge
    Leadership Skills
    Management Skills
    Customer Service
    Customer Service Training
    Call Center Management
    Email Support
    Data Entry
    Ticketing System
    General Transcription
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