Hire the best Phone Support Agents in Karachi, PK

Check out Phone Support Agents in Karachi, PK with the skills you need for your next job.
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  • $7 hourly
    Hey there, I'm Bushra, and I've been rocking the freelancing world on Upwork for quite some time now as I have been a top-rated freelancer for many years on Upwork! I have a Bachelor's in Computer Science under my belt, and I've spent the past seven years diving into customer support, technical assistance, and virtual aid. I have handled so many projects as a technical customer support and virtual assistant agent. I've seen it all, armed with fluent English communication skills and enriched experience working for eCommerce and dropshipping stores. I've worked with most of the platforms and honed a lot of experience; Mainly: PatPat, Qlands, and Adidas. From Gorgias to Klaviyo, Shopify to Klarna, I'm fluent in adapting platforms and tools. And trust me, I'm not just talking the talk—I've put in the hours and the hustle to master each one. But here's the twist: it's not only about the tools; it's about trust and communication. I firmly stand by the belief that trust and clear communication are the pillars of any fruitful endeavor. Whether it's diving into the realm of automation, creating chatbots, or refining triggers and routing systems using platforms like Zendesk, Freshworks, or Intercom, I've consistently stick to these principles. I've had the privilege of working with a diverse array of platforms and tools, each contributing to my expertise and proficiency. Here's a concise list of platforms and tools I have worked with: 𝗔𝗺𝗮𝘇𝗼𝗻 𝗕𝗶𝗴𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗖𝗿𝗶𝘀𝗽 𝗗𝗶𝘀𝗰𝗼𝗿𝗱 𝗲𝗕𝗮𝘆 𝗙𝗿𝗲𝘀𝗵𝘄𝗼𝗿𝗸𝘀 𝗚𝗼𝗿𝗴𝗶𝗮𝘀 𝗛𝗲𝗹𝗽𝗦𝗰𝗼𝘂𝘁 𝗛𝗧𝗠𝗟/𝗖𝗦𝗦 𝗜𝗻𝘁𝗲𝗿𝗰𝗼𝗺 𝗝𝗶𝗿𝗮 𝗞𝗹𝗮𝘃𝗶𝘆𝗼 𝗠𝗮𝗴𝗲𝗻𝘁𝗼 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝟯𝟲𝟱 𝗢𝗯𝗲𝗿𝗹𝗼 𝗦𝗮𝗹𝗲𝘀𝗳𝗼𝗿𝗰𝗲 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 𝗭𝗲𝗻𝗱𝗲𝘀𝗸 𝗭𝗼𝗵𝗼 𝗭𝗮𝗽𝗶𝗲𝗿 𝗭𝗼𝗽𝗶𝗺 Overall, if you're looking for a virtual assistant who is not only skilled but also trustworthy and communicative, then Give me a challenge, and I'll rise to meet it. :)
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    Technical Analysis
    Cryptocurrency
    Dropshipping
    Gorgias
    Shopify
    Ecommerce
    Customer Support
    IT Support
    Intercom
    Email Support
    Online Chat Support
    Freshdesk
    Zendesk
    Technical Support
  • $8 hourly
    With proven 3 years experience of Excellent Customer support over various eCommerce portals such as eBay, Amazon, Rakuten, Walmart and Newegg, I also have experience of cold calling and customer handling, a typical day in my shoes includes following things Open and maintain customer accounts by recording account information Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Maintain financial accounts by processing customer adjustments Recommend potential products or services to management by collecting customer information and analyzing customer needs Prepare product or service reports by collecting and analyzing customer information Contribute to team effort by accomplishing related results as needed Manage large amounts of incoming calls Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/team sales targets and call handling quotas Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensureresolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Go the extra mile to engage customers Resolve customer complaints via phone, email, mail or social media Use telephones to reach out to customers and verify account information Greet customers warmly and ascertain problem or reason for calling Cancel or upgrade accounts Assist with placement of orders, refunds, or exchanges Advise on company information Take payment information and other pertinent information such as addresses and phone numbers Place or cancel orders Answer questions about warranties or terms of sale Act as the company gatekeeper Suggest solutions when a product malfunctions Handle product recalls Attempt to persuade customer to reconsider cancellation Inform customer of deals and promotions Sell products and services Utilize computer technology to handle high call volumes Work with customer service manager to ensure proper customer service is being delivered Close out or open call records Compile reports on overall customer satisfaction Read from scripts Handle changes in policies or renewals Resolve customer complaints via phone, email, mail or social media Proven customer support experience Track record of over-achieving quota Strong phone contact handling skills and active listening Familiar with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize and manage time effectively High school diploma or equivalent; college degree preferred Customer service representative top skills & proficiencies: Customer Service Product Knowledge Quality Focus Market Knowledge Documentation Skills Listening Skills Phone Skills Resolving Conflict Multitask Patience Negotiation Positive Attitude Attention to Detail People Oriented Analysis Problem Solving Organizational Skills Adaptability Ability to Work Under Pressure Computer Skills
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    Call Center Management
    Website
    Cold Calling
    Website Content
    Customer Satisfaction
    Logo Design
    Customer Service Analytics
    Technical Support
    Data Entry
  • $6 hourly
    About Me: I have 10 plus years of Customer Service Experience, over the Phone, Email, and Chat. I have worked with multinational companies based out of USA and UK. Started out as an Agent and grew to become an Operations manager. In my tenure I have trained agents offshore and have done Quality Audits. I will be personally working on your Gig. What you can Expect: Very professional, Courteous, First contact resolution, Dealing with difficult/irate customers, Resolving disputes, Understanding different accents, Decision making (on your approval only), Trustworthy, Reliable and Confidential (No information will be shared with anyone), Quick learner, Time management, Available 24/7 Internet, and Power backup. Noise Cancellation Headphone Ticketing System / Software Experience: Zoho CRM, Zendesk, Jira, Linnworks Order Management, SellerChamp Slack, Intercom, MS Office, G Suite. CyberSource, 3CX, ChatIQ, SnapEngage, BoldChat, Confluence, Tawk.to, ApexChat PayPal, Checkout, Amazon, eBay, Etsy, Shopify Gorgias (Support Agent Power User Shopify Certified), ReturnGo, ShipMonk, Gumtree, Monday, Reamaze, CallRail, ServiceM8 Business Size Experience: Startup, Small (10-99 employees), Fortune 500 Customer Experience Services: Auditing Calls/Emails/Chats for Quality Assurance, Chat Support, Inbound Inquiries, Call Support, Customer Feedback Documentation, Team Management, KPI Metric Development, E-Commerce Management, Product Onboarding, Order Processing, Email Support Industry Experience: Consumer Goods, Automotive, Education, Real Estate, Telecom
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    Quality Audit
    Adobe Lightroom
    Customer Retention
    Customer Support
    Intercom
    Gorgias
    Customer Service
    Online Chat Support
    Shopify
    Zendesk
    Email Support
    Jira
    Order Processing
    Ecommerce Support
  • $10 hourly
    If you’re looking for a Virtual Assistant and Social Media Post Design! So, you’re in the right place at the right time. Where all your worries will be gone, without any doubts. You just relax and see how your day-to-day task has been done on time. Hi, my name is Mishaal Qadir, I'm very self-motivated, a hard worker, and always looking for new opportunities. Customer Satisfaction is the first priority. I have years of extensive experience as an HR Administrator handling the full Recruitment cycle in the US market. Other Experiences: Customer support (Email, Chat on Social media accounts) Social Media Marketing Dripify Apollo Canva Social Pilot Microsoft (Word, Excel, Outlook, and PowerPoint) Social Media Management (Facebook, Instagram, LinkedIn, Pin Interest, YouTube) Skills: I can help you in the Conversion of PDF files Keeping records of daily schedule and meetings Manage Emails in an effective manner I’m still learning and looking for opportunities to improvise myself because I thought ‘’ Once you stop learning, you start dying ‘’ I’m offering an optimal rates with 100% satisfactory. If you are interested in any of these services, let's have a chat!
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    Administrative Support
    Customer Service
    Lead Generation
    Executive Support
    Scheduling
    Online Chat Support
    Invoicing
    Email Support
    Virtual Assistance
    Business Development
    Email Communication
    Microsoft Excel
    Canva
    Social Media Marketing
    Accuracy Verification
    Microsoft Word
  • $8 hourly
    As a highly motivated and experienced professional, I am excited to bring my skills and expertise to the freelance community on Upwork. My name is Sami and I have a solid 10 years of experience in customer service, ecommerce management, chat support, call support, data entry, and administrative assistance. Throughout my career, I have honed my ability to communicate effectively with customers and co-workers, and I am well-versed in the principles of customer service and support. I am also highly skilled in ecommerce management, including product listing, inventory management, and order fulfilment. Additionally, I have extensive experience providing chat and call support, as well as handling data entry and other administrative tasks. I am a quick learner and am able to adapt to new systems and software with ease. I have a strong work ethic and am committed to delivering high-quality work on time and on budget. I am confident that my experience and skills make me an ideal candidate for any project related to customer service, ecommerce management, data entry, administrative assistance, and more. I am available to start working immediately and I am excited to take on new challenges and projects on Upwork. Please do not hesitate to contact me if you have any questions or would like to discuss your project further.
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    Product Knowledge
    Answered Ticket
    Order Processing
    Order Tracking
    Sales
    Sales Call
    B2B Marketing
    B2B Lead Generation
    Outbound Sales
    Outbound Call
    Telemarketing
    Customer Service
    Customer Support
  • $15 hourly
    I have worked in eCommerce industry for over 10 years with a focus on customer support, order processing, and administrative duties. If you are looking for someone for help and support, I am here to reduce some of your workload by taking on tasks you don't have the time for, so you can focus on your passion - your business, and how to take it to the next level. I offer social media management, administrative support, customer service, website design, Canva creations, and logo design. I can also support and help with other business-related tasks. I am a swift learner that doesn't need to be shown or told something more than once. I pride myself on making minimal mistakes and getting all tasks done in a timely, efficient manner.
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    Search Engine Optimization
    Shopify
    Outreach Email Copywriting
    Online Chat Support
    Email Support
    Data Entry
    Zendesk
    Live Chat Software
    Customer Support
    Tech & IT
    Technical Support
    Phone Communication
    Customer Service
    Virtual Assistance
  • $10 hourly
    🥇🥇🥇🥇🥇 Customer Service Phone | Email | Chat🥇🥇🥇🥇🥇 Running a thriving business hinges on effective customer relationship management. Customer satisfaction is the cornerstone of business growth and sustainability. To ease the burden and ensure top-notch customer care, I bring forth my expertise in customer service and support. My primary focus is on delivering exceptional email, phone, and chat support, guaranteeing that your customers receive the dedicated attention and assistance they deserve. My extensive experience covers a wide spectrum of customer service aspects, including proficiency in Zendesk, adept Infusionsoft Administration, proficiency in both inbound and outbound phone support, expertise in collections and billing support through phone and email channels, as well as facilitating online customer support meetings. By entrusting me with your customer service requirements, you can redirect your focus towards strategic business development, secure in the knowledge that your customers are in capable hands. Should you wish to explore how I can contribute to your company's success, please feel free to extend an invitation to connect. Utilizing this platform for initial communication allows us to explore opportunities without any immediate commitment to hire.
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    Customer Acquisition
    Customer Care
    Customer Service Chatbot
    LiveAgent
    Email Communication
    Shopify
    Gorgias
    Customer Support
    Customer Service
    Email Support
    Help Scout
    Ecommerce Support
    Zendesk
    Freshdesk
  • $6 hourly
    Hello! Top-Rated Freelance with 3+ years of experience for customer support. Can provide Call Support /Email support /Chat support/ Customer support/ Virtual Assistant/Dropshipping Agent. My best skills & strengths: - Customer Support (Specially Dropshipment Models) - Familiarity with all major eCommerce platforms including Re-amaze. - Social Media Management - Google sheets - Content Writing - Reviews Management (Trustpilot, Amazon, eBay, Walmart etc) - Disputes and Cases Management (All major financial institutions) - Email, Live Chat and Phone Management - Team Management (I have experience of handling entire teams consisting of up to 20 team members) The best part about my talent is that I am a fast learner so if there is anything that isn't mentioned on my resume but, would want me to do it, I will do my best to learn that skill for your work but, I never say never to any opportunity at all. If you feel like I would be a good fit, I am only a few clicks away! Thank you for your consideration
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    Technical Support
    Customer Service
    Virtual Assistance
    Answered Ticket
    Microsoft Excel
    Gorgias
    Customer Support
    Google Sheets
    Online Chat Support
    Email Support
    Zendesk
  • $4 hourly
    6 years as a Senior Level Customer retention and support specialist awarded through years of excellent work. Dedicated customer service representative in the BPO industry. Consistently achieved high customer satisfaction rankings. I'm a skilled and meticulous customer retention specialist with an exceptional record of strong customer service team. I was trained at a large contact center in Pakistan. I can handle a wide variety of product telephone and chat inquiries with top-notch courtesy and professionalism. I am an outstanding multitasker who thrives in a fast-paced high-pressure work environment. I am curious and am constantly learning. I spend 30 minutes a day on my learning. I know how to maintain solid customer relations by handling questions and concerns with conscientiousness. I offer an optimal blend of efficiency, precision, and top-notch service quality. My enthusiasm and passion infuse every task I undertake. Count on me for swift response times and unwavering commitment to confidentiality. I am knowledgeable in the use of the following CRM and Software: ✅ Go High Level ✅ Zendesk ✅ Qorox ✅ Sticky.io ✅ Intercom ✅FreshDesk ✅Hubspot ✅ Xencall Dial ✅ Active Campaign ✅ Vici Dialer ✅Zoiper ✅CRM ✅ Microsoft Office Suite, ✅ Google Docs and Google Sheet ✅ HelpScout ✅ Zoho CRM ✅ Reamaze ✔️Project Management Trello - Slack - Google Meet Proficient in multiple languages (German, Dutch, Swedish, Italian, French, Norwegian, and Greek), I leverage translation tools such as Google Translate and DeepL Translator.
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    Marketing Plan
    Sales
    Research & Strategy
    Active Listening
    Problem Solving
    Customer Support
    Critical Thinking Skills
    Customer Retention Strategy
    Communication Skills
    Strategic Plan
    Time Management
    Intercom
    Online Chat Support
    Email Support
  • $16 hourly
    I am an enthusiastic, hard-working, and reliable individual who has over 8 years of experience and 9000+ hours on Upwork as a virtual assistant and customer service rockstar. My goal is to provide professional, efficient, and high-quality service to my employers. I am skilled in communicating with clients over phone and email. I have experience with live chat support and Zendesk and am eager to learn to use any new tools that get the job done well. I have worked with multiple websites in my 8-year span like Specialdatabases.com (non-e-commerce), emaildatapro.com (non-e-commerce), twomenandamovingvan (Moving service), Neonsneaker.com (LED Shoes), Strivemarketing.com, bestfromjapan.com, goggels4U.com, UnclaimedmoneyDB.com and more. I have worked with clients to resolve chargebacks and order processing issues as well. My expertise also includes emails and phone support for technical assistance and I can perform QA's for App testing as well. I've never made a promise that I couldn't keep and always get the job done, I can be a great team member and can fly the flag of your organization alone if required. Given the chance, I can be a great asset to your company.
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    Web Design
    Ticketing System
    Phone Communication
    Customer Service
    AliExpress
    Social Media Management
    Order Tracking
    Order Processing
    Zendesk
    Dropshipping
  • $15 hourly
    Hello! I bring 15+ years of experience in BPO/SaaS I am an experienced Sales/Business Development Manager with a demonstrated history of working in the BPO IT/SaaS/Travel & Telecom industry. I've dealt with Clients from the US, Canada, UK ,Asia and Australia for both for B2B and B2C projects. I am confident with my Communication, Sales, Telemarketing, Customer Service, Management and Administrative skills for both voice and non voice campaigns. I am very passionate about what I do which when added to my knowledge, experience and skills always result to great success in every campaign that I take.
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    Account Management
    Customer Relationship Management
    Sales Management
    Customer Support
    SaaS
    Sales Operations
    Key Account Management
    Business Development
    Relationship Management
    US Fleet Tracking
    Sales Strategy
    Call Center Management
    B2B Marketing
  • $113 hourly
    As G.K. Chesterton said, “𝗧𝗵𝗲 𝗮𝗻𝗴𝗲𝗹𝘀 𝗳𝗹𝘆 𝗯𝗲𝗰𝗮𝘂𝘀𝗲 𝘁𝗵𝗲𝘆 𝗰𝗮𝗻 𝘁𝗮𝗸𝗲 𝘁𝗵𝗲𝗺𝘀𝗲𝗹𝘃𝗲𝘀 𝗹𝗶𝗴𝗵𝘁𝗹𝘆.” 📅 21+ years of experience 🌍 100,000+ lives impacted. 👥 9,000+ people trained 🏢 100+ organizations consulted I am a Professional 𝗣𝗲𝗮𝗸 𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝗖𝗼𝗮𝗰𝗵, here to motivate, encourage, and guide you to take yourself lightly and achieve your dreams effortlessly. I used to be a person with a 𝗵𝗲𝗮𝘃𝘆 𝗵𝗲𝗮𝗿𝘁, 𝗱𝗶𝘀𝗮𝗽𝗽𝗼𝗶𝗻𝘁𝗺𝗲𝗻𝘁𝘀, 𝗹𝗼𝘄 𝗽𝗿𝗼𝗱𝘂𝗰𝘁𝗶𝘃𝗶𝘁𝘆, and 𝗺𝗲𝗻𝘁𝗮𝗹 𝗳𝗼𝗴. But when I started taking myself lightly, I became super productive with a 𝘀𝘁𝗿𝗼𝗻𝗴, 𝗿𝗲𝘀𝗶𝗹𝗶𝗲𝗻𝘁 𝗺𝗶𝗻𝗱𝘀𝗲𝘁 and 𝘂𝗻𝘀𝗵𝗮𝗸𝗮𝗯𝗹𝗲 𝗰𝗼𝗻𝗳𝗶𝗱𝗲𝗻𝗰𝗲. This transformation is the story of hundreds of my clients, too. I am here to make it possible for you, with brilliant mentorship, practical strategies, and a deep understanding of human behavior. 𝗛𝗼𝘄 𝗖𝗮𝗻 𝗜 𝗛𝗲𝗹𝗽 𝗬𝗼𝘂? ✅ 𝗟𝗶𝗳𝗲 𝗖𝗼𝗮𝗰𝗵𝗶𝗻𝗴: Create clarity and take the next steps from an unfulfilled life toward doing what you love. ✅ 𝗔𝗰𝗰𝗼𝘂𝗻𝘁𝗮𝗯𝗶𝗹𝗶𝘁𝘆: Achieve your goals step-by-step with unwavering support. ✅ 𝗠𝗮𝘀𝘁𝗲𝗿𝗶𝗻𝗴 Personal & Professional 𝗥𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽𝘀: Learn the art and science of building meaningful connections. ✅ 𝗔𝘁𝘁𝗮𝗶𝗻𝗶𝗻𝗴 𝗣𝗲𝗮𝗸 𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲: Unlock your full potential and exceed your grandest goals. ✅ 𝗠𝗮𝗻𝗮𝗴𝗶𝗻𝗴 𝗦𝘁𝗿𝗲𝘀𝘀, 𝗙𝗶𝗻𝗱𝗶𝗻𝗴 𝗜𝗻𝗻𝗲𝗿 𝗣𝗲𝗮𝗰𝗲: Stay centered, focused, and cool-headed, even when the world around you is spinning. 𝗜 𝗪𝗶𝗹𝗹 𝗕𝗲 𝗬𝗼𝘂𝗿 𝗣𝗮𝗿𝘁𝗻𝗲𝗿 𝗜𝗻: 1️⃣ Ensured Productivity and Achieving Your Goals 2️⃣ Mindset Transformation 3️⃣ Personalized Growth Roadmaps 4️⃣ Executing Actionable Plans 5️⃣ Time & Stress Mastery 𝗛𝗼𝘄 𝗗𝗼 𝗜 𝗖𝗼𝗮𝗰𝗵 𝗣𝗲𝗼𝗽𝗹𝗲? ✔️ Deep Dive Discussions ✔️ Coaching Material ✔️ Timely Progress Tracking & Feedback 𝗠𝘆 𝗖𝗼𝗮𝗰𝗵𝗶𝗻𝗴 𝗔𝗽𝗽𝗿𝗼𝗮𝗰𝗵: Non-judgmental, compassionate, listening, and encouraging, but tough when it comes to accountability. 𝗢𝘂𝘁𝗰𝗼𝗺𝗲? A productive, resilient, and motivated you, with more mental clarity and systematic roadmaps to progress and success, new energy, a discovered path/purpose, and most importantly, hope and commitment for a happy, successful life. The outcome is way bigger than the investment. 𝗠𝗼𝗿𝗲 𝗔𝗯𝗼𝘂𝘁 𝗠𝗲: With over a decade of professional experience in personal development, I serve as a Professional Coach, Leadership/Awareness Trainer, and Facilitator for people worldwide. As a founder of various enterprises and CEO of my enterprise, my leadership experience is extensive. 𝗪𝗵𝘆 𝗠𝗘? I'm here to guide you on your journey toward personal and professional growth. As an executive and leadership coach, I specialize in cultivating discipline, fostering a growth mindset, and instilling accountability. With my expertise as a productivity expert and coach, I'll help you maximize your efficiency and achieve your goals. Together, we'll work on developing the mindset and habits necessary for success. ❤️ 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 & 𝗖𝗼𝗻𝘁𝗿𝗶𝗯𝘂𝘁𝗶𝗼𝗻❤️ 11% of all earned 💰 Upwork contract value supports underprivileged children 👧🏽 and families in Pakistan. This includes providing 🏫 educational means to the next generation of youth entrepreneurs, helping them transition from poverty to opportunity, and contributing to sustainability and ♻️ environmental initiatives, such as 💧 water and 🌽 farmland preservation. 𝗜𝗳 𝗮𝗻𝘆 𝗼𝗳 𝘁𝗵𝗲 𝗮𝗯𝗼𝘃𝗲 𝗶𝗻𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻 𝗿𝗲𝘀𝗼𝗻𝗮𝘁𝗲𝘀 𝘄𝗶𝘁𝗵 𝘆𝗼𝘂, 𝗳𝗲𝗲𝗹 𝗳𝗿𝗲𝗲 𝘁𝗼 𝘀𝗲𝗻𝗱 𝗺𝗲 𝗮 𝗺𝗲𝘀𝘀𝗮𝗴𝗲. Talk Soon! Kamran. More Expertise : Business Coaching | Project Management | Time Management | Marketing Strategy | Life Coaching | Career Coaching | Administrative Support | Business Development | Startup Consulting
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    Customer Service
    Translation
    Customer Support
    Life Coaching
    Qualitative Research
    Urdu to English Translation
    Voice-Over
    Executive Coaching
    Business Coaching
    Online Chat Support
  • $20 hourly
    Are you struggling to manage your Amazon, eBay, or Walmart accounts? Do you need help launching new products, optimizing your listings, or managing advertising campaigns? Look no further! As an ecommerce marketing expert with over 5 years of experience, I have helped over 25 different brands succeed on these platforms. My focus is on developing listings that stand out and converting browsers into buyers. With my expertise, I can help you navigate the complex world of ecommerce and ensure your business reaches its full potential. Here's what I can offer: 1) A to Z account management on Amazon, eBay, Walmart, Etsy, and other marketplaces 2) Campaign management for Sponsored Products, Brands, and Ads 3) Assistance with Brand Registry and new product launches 4) Strategic planning for Amazon PPC advertising 5) Profit analysis to help you optimize your margins 6) Creation and optimization of A+ listings and infographics 7) Design of Amazon storefronts to maximize your brand presence 8) Account audits to identify areas for improvement I'm confident in my skills and believe I can add value to your business. Here's why you should choose me: -Quick turnaround times to ensure your business moves forward efficiently -Excellent collaboration skills so we can work together effectively -Great time management skills to make the most of our time -Highly organized to ensure nothing falls through the cracks -Very responsive so you can always count on me -Detail-oriented to ensure every aspect of your business is well-managed -Reliable, punctual, and trustworthy to give you peace of mind If you have any questions or concerns about your ecommerce business, please don't hesitate to message me. I'm always available and eager to help!
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    Salesforce CRM
    Customer Support
    Email Marketing
    Salesforce Lightning
    Ecommerce
    Amazon Listing Optimization
    Email Support
    Communication Etiquette
    Online Chat Support
    Scheduling
    Online Sales Management
    Online Market Research
    Competitive Analysis
    SEO Keyword Research
  • $20 hourly
    Thank you for visiting my profile. As a highly motivated virtual assistant, I am passionate about delivering top-notch customer support and sales solutions. With extensive experience in customer support, sales, and dropshipping, I bring a unique set of skills to the table that are sure to benefit your organization. My expertise in managing customer inquiries, handling sales leads, and providing support to customers in a fast-paced environment, makes me a valuable asset to any team. I have a strong understanding of the dropshipping process, from sourcing products to managing orders and shipping. My exceptional organizational skills and attention to detail ensure that all customer orders are processed smoothly and efficiently. Additionally, my exceptional communication skills enable me to effectively communicate with customers and provide them with the support they need. I am a self-starter who takes pride in my work and is committed to driving success for your organization. Whether you need support managing customer inquiries or assistance with sales and dropshipping, I am here to help. Let's work together to provide your customers with the exceptional support they deserve.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Ecommerce
    Ecommerce Order Fulfillment
    Oberlo
    Airtable
    Ecommerce Support
    Zoho CRM
    Customer Service
    Customer Support
    Shopify
    Order Processing
    Zendesk
    Email Support
    Gorgias
  • $10 hourly
    Looking for expert Customer Support Services for your business? You’re at the right place. ----------------------------------------------------------------------------------------------------------- Having been in business for more than 4 years, I gained vast knowledge and experience via providing outstanding customer services and administrative support, while working with well known organizations. My objective is to assist and render top notch services for clients seeking professional assistance I learn fast and am able to create beyond satisfactory customer experience with proven track record. Tell me what to do and it's done. I believe in honesty being the best policy. My working hours are flexible and can work as per client's needs. Expertise: • Amazon • eBay • Shopify • Zendesk • Helpscout • Freshdesk • Dropified (Shopified App) • Oberlo • Zoho • Hubspot • Ring Central • Five9 • Intercom • Microsoft Office • Google Docs • Trello Services: • Customer Services | Customer Support • Virtual Assistance • Email Handling • Order Fulfillment | Order Processing • Product Research • Data Entry • Administrative Support • Live Chat • Live Calling You've got any thoughts? Say, Hi! Thank you!
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Cold Email
    Cold Calling
    Customer Support
    RingCentral Glip
    Email Support
    Oberlo
    Zendesk
    Email Communication
    Customer Service
    Shopify
    Order Fulfillment
    Real Estate
  • $10 hourly
    I am an experienced real estate assistant with more than 5 years of experience. I have a good knowledge of real estate which includes getting apartment listing for rent, unclaimed funds, overage amount from auction of a property and buying properties. Why me? I am honest with my work. Doing and keeping up to date with follow ups is my strong suit. In have good communication skills. I can handle multiple tasks at the same time. Managing time is a skill which I have developed over time. Want more information? Let's talk about it.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Customer Relationship Management
    Providing Information to Callers
    Real Estate
    Cold Calling
  • $7 hourly
    I'm a hard worker & a great team player with an excellent track record & I'm proven to derive results by always giving my job 100%. I'm looking for a part-time/full-time work-from-home customer support position where I can polish my skills & become a customer support professional. My expertise are in the following areas: MS Office - Word, Excel, Power Point Internet Research Email Handling Customer Support Virtual Assistance Telephone Handling Document Handling Telemarketing
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Marketing Communications
    Customer Relationship Management
    Creative Writing
    Customer Retention
    Time Management
    Microsoft Office
    Email Support
    English
    B2B Marketing
    Email Communication
    Customer Service
    Cold Calling
  • $15 hourly
    🎀 𝐓𝐎𝐏 𝐑𝐀𝐓𝐄𝐃 𝐏𝐋𝐔𝐒 ✅ 𝐔𝐏𝐖𝐎𝐑𝐊 𝐂𝐄𝐑𝐓𝐈𝐅𝐈𝐄𝐃 🎖️𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭 👌𝐓𝐎𝐏-𝐍𝐎𝐓𝐂𝐇 𝐓𝐢𝐜𝐤𝐞𝐭𝐬 & 𝐂𝐡𝐚𝐭 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝟙𝟘𝟘% 𝐂𝐋𝐈𝐄𝐍𝐓 𝐒𝐀𝐓𝐈𝐒𝐅𝐀𝐂𝐓𝐈𝐎𝐍 💼 9+ 𝐘𝐄𝐀𝐑𝐒 𝐄𝐗𝐏𝐄𝐑𝐈𝐄𝐍𝐂𝐄 🎖 𝐀𝐰𝐚𝐫𝐝𝐞𝐝 "𝐔𝐩𝐰𝐨𝐫𝐤 𝐒𝐤𝐢𝐥𝐥 𝐂𝐞𝐫𝐭𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧 I am a highly capable, experienced administrative professional and customer service provider. For over a decade, I have developed a wide range of both written and verbal skills. I am multi-skilled, with a lot of integrity and a willingness to go the extra mile to satisfy my client. I am experienced in handling sales and billing complaints as I have worked with some of the top US, UK and Australian-based companies as Customer Service Operations Supervisor. My top skills are Customer service through phone, email, and chat. I’m also skilled and expert in Administrative work, Online research, Social Media Management, and Data management. I am reliable and can handle a great deal of pressure and given a chance, I will exceed your expectations. I am skilled, expert and knowledgeable in the following: * MS Office * G Suite * Salesforce * Stripe * Shopify * Zopim * Zendesk * Gorgias * FreshDesk * Helpscout * ShipStation * Airtable * Responsebid * HouseCallPro * Copper * Pipedrive * ConnectWise * Zoho * Ring Central * Talk Desk * LimeLight In my current role, I have been responsible for managing email, chat, and phone support for the past five years. During this time, I have trained numerous new hires and implemented processes to improve efficiency and enhance customer satisfaction. As a result, I have consistently achieved CSAT scores above 90%. I am a reliable and punctual employee, with two reliable internet connections to ensure I am always available for work. I take my job seriously and am committed to meeting deadlines and exceeding customer expectations. Thanks for your interest.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Client Management
    Slack
    Customer Care
    LiveAgent
    Salesforce
    Sales Call
    BPO Call Center
    Transferring Phone Calls
    Gorgias
    Customer Support
    Zendesk
    Ecommerce Support
    Online Chat Support
    Email Support
  • $5 hourly
    Hello! I'm Shahmeer, a skilled professional with 2 years of video editing expertise. Specializing in Premiere Pro, After Effects, 2D animations, Photoshop, and Illustrator, I've collaborated with diverse YouTube channels, ensuring high-quality results. 🛠️ Services: Video Editing Graphic Design 2D Animations Photo Editing 🚀 Why Choose Me? Proven expertise YouTube channel collaborations Global client satisfaction Let's create something extraordinary together! Reach out to discuss your project.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Social Media Management
    Technical Writing
    Online Chat Support
    Electrical Engineering
    Marketing Automation
    Social Media Content Creation
    Customer Support
    Marketing Management
    Social Media Account Setup
    Instagram Plugin
    Customer Satisfaction
    Shopify
    Lead Generation
  • $6 hourly
    I am a Cold Caller/SMS management specialist and Appointment setting Specialist. I have more than 5 years of experience in real Estate Industry. I am a real estate cold caller. All you need is to just provide me the list of the prospects to call the rest is on me I will bring you the leads. I will find motivated sellers for you who are willing to sell their property. I am very good in building a rapport with seller and negotiating price. I have worked with 🌟High Profile Clients/Organizations🌟 in my Career, including the following to illustrate some of them: ✅ PRIME HOUSE SOLUTION ✅ WE BUY HOUSE ENC ✅ ABUNDENCE REAL ESTATE ✅ CENTENNIAL HOME SOLUTION I have work experience in the following Software's/dialers. • Batchleads • Batchdialer • Readymode • Mojodialer • Launch Control • Justcall • Prospectboss • Podio • Salesforce • Propstream • Skip genie .
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    Real Estate Investment Assistance
    Call Center Management
    Real Estate
    B2B Marketing
    Cold Calling
    Lead Generation Analysis
    Telemarketing
    Lead Generation Strategy
    Lead Generation Content Creation
  • $10 hourly
    Are you in search of a productive, self-starter, dependable and professional virtual cold caller and lead generation expert? Look no further! I'm new to Upwork but not new to freelancing. I've over 15 years’ experience working freelance providing cold calling and marketing services to businesses and entrepreneurs in the US, UK and Canada. Excellent in communication with American accent. You’ll hardly find any difference hiring me over a native English Speaker. From generating appointments, prospecting, cold calling to warm lead follow-up and nurture, I've worked on 100+ different type of projects. Will not be your typical virtual assistant but a resource that can be an effective part of your business marketing and sales operations. Don't take my word for it. I love to talk and would love to hear your requirements and offer my custom tailored solutions. Please feel free to reach out to me and let's schedule a quick call! Thanks and looking forward to work with you!
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Communication Skills
    Marketing Strategy
    Sales Call
    Sales Consulting
    B2B Lead Generation
    Cold Call
    Warm Leads
    Cold Calling
    Email Communication
    Telemarketing Scriptwriting
    Real Estate
    B2C Marketing
    Telemarketing
    Lead Generation
  • $9 hourly
    Hello! Are you in search of a cold caller who can close deals and set appointments. Who can manage your CRM and do follow ups. Look no further! With over five years of experience in cold calling, customer service, and lead generation, I have developed the skills and expertise necessary to excel in this industry. I am fluent in English, committed to meeting weekly/monthly targets, and always respect deadlines. My clients can expect me to go above and beyond by sharing my knowledge and providing valuable insights from my experience in the telecommunications industry. I take pride in delivering high-quality work and will not consider a project complete until the client is 100% satisfied. Let's work together to achieve your goals with confidence and admiration! ✅ Lead Generation ✅ Warm and Cold Calling ✅ Text and Email Blasting ✅ Running Comparables ✅ Appointment Setting ✅ CRM ✅ Property Search - Zillow, Propwire, Realtor & others ✅ VPN access.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Real Estate Lead Generation
    Real Estate Acquisition
    Telemarketing
    Communications
    Phone Communication
    Appointment Setting
    Scheduling
    Telecommunications
    Sales Leads
    Lead Generation
    Real Estate Cold Calling
    Customer Service
    Inbound Inquiry
  • $10 hourly
    As a motivated and skilled professional, I am eager to join the freelance community on Upwork. My name is Sami, and I bring a decade of experience in customer service, e-commerce management, chat and call support, data entry, and administrative assistance. Throughout my career, I've perfected my communication skills with customers and colleagues, and I'm well-versed in customer service principles. I excel in e-commerce management, covering tasks like product listing, inventory management, and order fulfillment. Additionally, I have extensive experience in chat and call support, along with proficient data entry and administrative abilities. Adaptable and quick to learn, I effortlessly grasp new systems and software. With a strong work ethic, I ensure timely and high-quality deliverables within budget constraints. I'm confident that my background makes me an excellent fit for projects involving customer service, ecommerce management, data entry, administrative support, and more. I'm available to start immediately and enthusiastic about tackling new challenges on Upwork. Feel free to reach out with any inquiries or to discuss your project further.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Customer Care
    Sales Call
    Sales & Inventory Entries
    Data Collection
    Account Management
    Ecommerce Management Consultation
    Phone Communication
    Ecommerce Order Fulfillment
    Chat Plugin
    Telephone
    Email Communication
    Email
    Ecommerce Support
    Online Chat Support
  • $10 hourly
    Hola Amigos! My name is Shakir, and I have been working with different niches for over 7+ years now. I specialize in customer service and helpdesk management for eCommerce, Forex, IT/Tech, Medical, Food and start up businesses. I am able to help ensure that your customers are taken care of, happy with the service and efficiently support you and your company. I am a jack of all trades and love to learn new skills all the time. I am a tech inclined person and can research and study things on my own. I am very attentive to details and reliable. I have handled different positions such as: ✅ Agent (customer and tech support through email, chat and phone calls) ✅ Quality Analyst (QA) ✅ Team Leader ✅ Trainer Here are some of the tools that I have experience in and things I have worked on before: ✅ Zendesk ✅ Freshdesk ✅ Shopify And other tools that I have used: ✅ Photoshop ✅ Canva ✅ GSuite ✅ Microsoft Office (Microsoft Certified Professional) If my skills matches what you need, then please let me know. I am always an invite away!
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Customer Service Training
    Ecommerce Support
    Customer Satisfaction
    Administrative Support
    Customer Service
    Desktop Support
    Customer Support
    Online Chat Support
    Technical Support
    Product Support
    Zendesk
    Email Support
  • $5 hourly
    Hi, If you are in search of an experienced, professional, Customer Service / Support / Admin. / Manager / Virtual Assistant, to take your business to the pinnacle, than you are at the right place!. I have lived, studied and worked in USA and subsequently I 'am very well aware of the North American culture as well of the Arabian Peninsula and have catered the needs of the employers with dedication, honesty and sheer professionalism. With my Masters in International Relations from University of Karachi and fluent English communication skills both verbal (with a native American accent) and written( drafting of business correspondences). I possess the education etiquettes, expertise, knowledge and skills along with the quality and suavity that you desire for all the customer service needs for your business but not limited to that only. I have experience in the following CRMS & Ecommerce: Hydra Shopify Trello Zendesk Zoho I will provide Topnotch Professional Customer Service and Support for the below: Management of Social Media Accounts Email Management Project Management Live Chat Inbound Calls Outbound Calls
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Phone Communication
    Outbound Sales
    Administrative Support
    Email Communication
    Customer Service
    Business Management
    Email Etiquette
    Client Management
    Communications
    Ecommerce
    Customer Satisfaction
    Email Support
    Online Chat Support
    Inbound Inquiry
  • $6 hourly
    As a Customer Service Specialist and Virtual Assistant, I specialize in providing top-notch Email and Chat Support. With a strong commitment to delivering excellent customer experiences, I'm here to assist with your communication needs and help your business thrive.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Helpdesk
    HubSpot
    Email Support
    Lead Generation
    Ecommerce Order Fulfillment
    Customer Support
    CRM Development
    Order Processing
    Customer Service
    Time Management
    Shopify
    Microsoft Excel
    Scheduling
    Data Entry
  • $8 hourly
    Over a decade of experience in delivering exceptional customer support. 💎 Picture a support agent with over a decade of experience, trained by 3 different billion dollar companies ( All State SquareTrade | Walmart | ATNT) That's what I offer—a decade of deep expertise in virtual assistance, customer service, appointment setting, and more. With a proven track record of helping companies increase customer satisfaction, reduce response times, and streamline support processes, I bring the skills and dedication you need. 🌐 My Success Stories 🌐 • Customer Support for Americas largest big-box retailer (Walmart) managed an average of 100 customer interactions per day • Trust and safety officer for ATNT • Customer Service (chat support/phone support) for All-State Squaretrade Insurance. Achieved a 98% customer satisfaction rating • Lead generation for an Australian Accounting Firm helped them increase leads by 45% • Solar Energy Sales for an Australian Energy Company (Lumo Energy) • Inbound Sales support for Squaretrade Insurance • Expression of interest in a real estate company, grew the client base by 40% in one year • Appointment Setting for an Australian Mortgage company contributed to a 15% increase in booked appointments • Appointment Setting for an American Liquidation company that purchases surplus industrial items. We achieved a 70% success rate in converting leads into qualified appointments 📌 𝐌𝐲 𝐬𝐜𝐨𝐫𝐞𝐬 𝐀𝐇𝐓: By focusing on resolving customer issues on the first call, I improved first-call resolution rates by 25%, contributing to a shorter AHT and higher customer satisfaction. 𝐂𝐒𝐀𝐓 𝐒𝐂𝐎𝐑𝐄: Maintained an average CSAT score of 90% or higher over a 12-month period 📌𝗠𝘆 𝗽𝗿𝗶𝗺𝗮𝗿𝘆 𝗼𝗯𝗷𝗲𝗰𝘁𝗶𝘃𝗲 𝗶𝘀 𝘁𝗼 𝗲𝗻𝘀𝘂𝗿𝗲 𝘆𝗼𝘂𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻. A customer who just called into the customer service department when unhappy or facing a problem needs empathetic listening, prompt assistance, and effective solutions to resolve their issue and restore their satisfaction. I am committed to going above and beyond to meet customer needs. 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗼𝗳𝗳𝗲𝗿𝗲𝗱 ✅ Phone and Email Support ✅ Customer Service: ✅ Technical Support ✅ Chat Support ✅ Email Support ✅ Lead generation ✅ Expression of interest ✅ Zendesk Support ✅ Live call support ✅ Admin Support ✅ Cold Calling ✅ Virtual Assistant ✅ Telemarketing ✅ Order Processing ✅ Data Entry ✅ Research and all Administrative Tasks ✅ Booking Reservations ✅ Airbnb property management and arbitrage ✅ Property Sourcing ✅ Guest Communication I have several years of experience working with the below customer service tools and CRMS: 📌Zendesk 📌Ringcentral 📌Salesforce 📌Google Apps 📌Helpsout 📌Hubspot 📌Gorgias 📌Jira 📌Olark Chat 📌Talkdesk 📌Ringcentral 📌Zopim 📌Trello 📌Shopify 📌Salesforce What I look for in a new client: ● Open mind, relaxed attitude ● Values integrity & long-term relationships ● Focused on improving, they let their actions speak louder than words ● Knows the project scope and is willing to invest for the best outcome Sounds like a fit? Next steps: 📺 Watch my video on my Upwork profile 🟢Press '...' button then ‘Send Message’ button in the top right-hand corner
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Virtual Assistance
    LivePerson
    Customer Care
    LiveAgent
    Sales Development
    BPO Call Center
    Call Center Management
    Administrative Support
    Email Support
    Customer Support
    Customer Service
    Appointment Setting
    Zendesk
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