Hire the best Phone support professionals

Check out Phone support professionals with the skills you need for your next job.

Clients rate Phone support professionals
Rating is 4.6 out of 5.
4.6/5
based on 10,944 client reviews
Justin J.
$30/hr
  • Trophy Icon Phone support
  • Customer Service
  • Customer Support
  • Phone Support
  • Zendesk
  • Financial Analysis
  • Telephone Handling
  • Forex Trading
  • Investment Research
  • Social Customer Service
  • Customer Retention

"Justin has been an incredible asset and value to our team! He is detail-oriented, thorough, insightful, smart, and also a genuinely kind and trust-worthy person! He has a keen eye, and continually searches for and suggests ways to improve and expand. I recommend him, without reservation, for anyone seeking a dedicated freelancer of his talents! He has been such valued team member and will not be easily replaced - thank you, Justin!" "Justin is an doing a great job! We are just moving him to another team!" Owning and running a business takes a lot hard work and can be exceedingly rewarding. For your business to expand, you will constantly...

Kristina S.
$15/hr
  • Trophy Icon Phone support
  • Translation
  • Tutoring
  • German to English Translation
  • Serbian to English Translation
  • Serbian to German Translation
  • Advertising & Promotion
  • Accounting Basics
  • Data Entry
  • Microsoft Office
  • Customer Support
  • Phone Support
  • Live Chat Operator
  • Email Communication
  • Music

Hi, my name is Kristina and my expertise is translating from Serbian and English to German with more than 10 years of experience. My last duties were including customer care with international clients. For more info feel free to contact me, I'll be happy to work with you.

Viola K.
$15/hr
  • Trophy Icon Phone support
  • Shopify
  • Zendesk
  • Google Docs
  • Order Processing
  • Virtual Assistant
  • Asana
  • Podio
  • Customer Service
  • Slack
  • Quality Control
  • Phone Support
  • Telephone Handling

I am an experienced customer support personnel with four years of active experience as an agent in a call center. I have experience in email handling, inbound and outbound calls. I have experience using Microsoft excel, Ms outlook, Google docs, Google drive and Google calender. My recent experience has been in using asana and podio for task management. I have a friendly aura and I handle tasks assigned to me with enthusiasm. I do respect given timelines, communicate effectively with clients and deliver final documents that meet the needs of my clients aptly. Make me your go-to-guy for all your customer service and virtual assistant needs.

Jose L.
$18/hr
  • Trophy Icon Phone support
  • Customer Service
  • Customer Retention
  • Administrative Support
  • Data Entry
  • Translation
  • Email Handling
  • Property Management
  • Team Management
  • Management Skills
  • English
  • Phone Support
  • Dispatch & Tracking Solutions LETS

"Thank you for taking the time to review my profile. I have been a customer and sales representative since 2013. Through my education and years of work experience, I have developed high levels of competency in Customer service, Sales, Social Media Marketing, maintaining and updating a database, creating leads, performing numerous administrative tasks independently, MS Office software. I am also very comfortable communicating and writing both professionally and casually in the English and Spanish language. One of my favorite projects that I had been a part of was helping my previous company increase their clients by offering their HVAC...

Ria V.
$10/hr
  • Trophy Icon Phone support
  • Online Chat Support
  • English
  • Virtual Assistant
  • Email Support
  • Customer Service
  • Customer Support
  • Front Desk
  • Order Processing
  • Phone Support
  • Customer Satisfaction
  • Data Entry
  • Email Communication
  • Social Media Management
  • Order Tracking
  • Product Knowledge

TOP RATED Upwork CUSTOMER SERVICE specializing in Shopify, Onboarding, and Social Media Management with skills in blogging, virtual hotel management handling OTAs like booking.com, AirBnB, Expedia, and Quantas. I can work with less or no supervision. I work with passion, dedication, and integrity. My goal is to find a job that will benefit me and my client.

Eric B.
$20/hr
  • Trophy Icon Phone support
  • Technical Support
  • IT Support
  • Customer Service
  • Helpdesk
  • Customer Support
  • Computer Network
  • Windows Administration
  • Online Chat Support
  • ServiceNow
  • Mac OS X Administration
  • Phone Support
  • Computer Skills
  • Ticketing System
  • IT Service Management
  • Information Technology Strategy

I am a highly motivated type of individual solid determination, 15 years experienced in IT Helpdesk customer support specialize in computers and network support. had been part with one of the worlds leading company. Strong initiative skills and problem solving. Has a wide range of technical skills and knowledge on computers, Servers, Network and Telecoms, Rest assured I am very flexible and can work with minimal supervision. Being a Top Rated Plus IT Technical support Specialist and having 15 years of experience in IT industries, expect a timely and quality accomplishment of tasks and projects delivered accordingly. Key services:...

Monika S.
$12/hr
  • Trophy Icon Phone support
  • Customer Support
  • Virtual Assistant
  • Administrative Support
  • Phone Communication
  • Proofreading
  • Salesforce
  • English to Polish Translation
  • Customer Service
  • Online Chat Support
  • Phone Support
  • Order Tracking
  • Polish
  • Zendesk

To whom it may concern, Offered skills: Mainly translations (including, but not limited to) from English into Polish and from Polish into English, interpreting, voice-over service and proofreading in Polish. Area Covered: Poland and other countries for web/remote jobs. I am a Polish language native speaker, but I was living in the UK for 5 years, so I treat English as it was my second, mother tongue language. I love languages and different cultures-that is why I started working for two language agencies as a Polish language Interpreter/Translator. In addition, I have also started learning a new, beautiful language-Spanish and I hope I...

Jean Paula C.
$13/hr
  • Trophy Icon Phone support
  • Online Chat Support
  • Live Chat Operator
  • Customer Service
  • Translation
  • Administrative Support
  • Content Moderation
  • English to Tagalog Translation
  • Data Entry
  • Phone Support
  • Community Moderation
  • Email Support
  • English

There are two kinds of people: Those who take the credit and those who actually do the work. If you're looking for the latter, then you're in the right place! For over 3 years in the Customer Service Industry and over 5 years as a Surveillance Operator, the different experiences I had honed my skills, helped me acquire new ones and made me develop a strong work ethic. I always make sure that I don't take anything for granted. I always give my clients more than what they expect to get. Delivering excellent service is what I do because I believe that having a good work relationship is the key to success. If you're not taking care of your...

Lukas K.
$16/hr
  • Trophy Icon Phone support
  • Customer Service
  • Customer Support
  • Outbound Sales
  • Telemarketing
  • Administrative Support
  • German to English Translation
  • Croatian to English Translation
  • Online Chat Support
  • Phone Support
  • Virtual Assistant
  • Call Handling
  • Technical Support

I am diligent and persistent and am always prepared to learn and get new skills. Please hire me and you won't regret it! :-)

Archie R.
$10/hr
  • Trophy Icon Phone support
  • Technical Support
  • Network Administration
  • Email Technical Support
  • Linux System Administration
  • Phone Support
  • Microsoft Office 365 Administration
  • Microsoft Exchange Server
  • Microsoft Power BI Data Visualization
  • Microsoft Power Automate Administration
  • Microsoft Teams
  • Network Monitoring
  • Network Security

Monitoring and maintaining the computer systems and networks within an organization in a technical support role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues include installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems over the phone. Technical support is vital to the ongoing operational efficiency of the company. Some tasks you may be involved in include: • Working with customers/employees to identify computer problems and advising on the solution • Logging and keeping records of customer/employee queries • Analyzing call logs...

Pilar  U.
$15/hr
  • Trophy Icon Phone support
  • Automated Call Distribution
  • Voice-Over
  • Customer Acquisition
  • Customer Feedback Documentation
  • Voice Acting
  • Account Management
  • Customer Service
  • Customer Support
  • Communication Etiquette
  • Virtual Assistant
  • Customer Satisfaction
  • Phone Support
  • Live Interpretation
  • Communication Skills
  • Order Tracking

My experience in the working field consist mostly on retail, customer service, returns, complaints handling. In the virtual world or freelancing I've been for 4-5 years. Experienced with Microsoft Office tools, some basic Photoshop, Autocad, and willing to learn any other and newer tools. I have been working remotely in sales, customer service, as a lead generator, as an account manager, as a virtual trainer, as a virtual assistant, researcher, in customer support and have done several smaller tasks. Love to research about anything that I'm curious in, also passionate about helping others with anything that I can reach out. Very...

Christine D.
$20/hr
  • Trophy Icon Phone support
  • Customer Service
  • Phone Support
  • Customer Support
  • Phone Communication
  • Accounts Payable
  • Accounts Receivable
  • Administrative Support
  • Bookkeeping
  • Debt Collection
  • Online Chat Support
  • Virtual Assistant
  • Product Knowledge

I've been working in BPO business for 10 years and handled different campaigns and accounts. I was a Collection Senior Agent for 4 years for Capital One US. I also worked with T-Mobile USA for 1 year and 3 months as a Customer Service/Technical Support and worked for Outcomes Health for 2 years. With my previous jobs I learned a lot of skills, techniques and it boost my knowledge in every accounts that I handled. For me, learning is a continuous process and I will always take it as a challenge for me to have a better career and to be successful in every job that I will be working with. With my skills and knowledge I know that I am capable...

Irish Mae M.
$10/hr
  • Trophy Icon Phone support
  • Administrative Support
  • Virtual Assistant
  • Order Fulfillment
  • Email Communication
  • Customer Service
  • Data Entry
  • Shopify
  • Live Chat Operator
  • Notion
  • Zendesk
  • Gorgias
  • Phone Support
  • Order Tracking
  • Social Media Management
  • Dropshipping

I am an experienced Customer Service Representative with several years of work history which includes inbound and outbound phone, email and live chat support. Aside from customer support roles, I can also do Social Media Management and other ad-hoc tasks. I have a positive and professional outlook and I am an organized multitasker allowing me to complete several tasks. I am looking forward to working with you and assist you with other additional projects needed to be done.

SHANEQUA H.
$12/hr
  • Trophy Icon Phone support
  • Customer Service
  • Telemarketing
  • Telephone Handling
  • Data Entry
  • Technical Support
  • Phone Support
  • Sales Management
  • Call Handling
  • Selling
  • Outbound Sales

I am a Native English-speaking analytical thinker with a strong background in bookkeeping, payroll processing, invoicing, payables, receivables, payment processing, petty cash, customer service and customer-facing tasks, account management, virtual assisting and other accounting related responsibilities, with an ardent focus on task efficiency and client prioritizations. I have successfully consulted and worked with independent, Large Cap and SaaS-based multinational companies in various industries. I improve business efficiencies, streamline the financial processing of customers and client’s payments and using data-driven resources, drive...

Bianca B.
$22/hr
  • Trophy Icon Phone support
  • Email Handling
  • Live Chat Operator
  • Zendesk
  • Helpdesk
  • Freshdesk
  • Customer Support
  • Phone Support
  • Voice Talent
  • Voice-Over
  • Canadian English Accent
  • American English Accent
  • Radio Personality
  • Voice Acting
  • Female
  • US English Dialect

A hard working freelancer who has been in the remote industry for almost a decade. I have a wide amount experience in customer service , phone support, Ticket support , Live Chat Support, and email handling . I've worked with large cooperation's and many eCommerce companies . I have maintained a 100% job success rate on Upwork and also have been ranked as a top rated freelancer . I've worked with many customer relationship management software's (CRM'S) , I am a fast learner and is always happy to learn about new projects . Send me a job invitation and ill be happy to forward you my cover letter with further details regarding my...

Christian Van C.
$20/hr
  • Trophy Icon Phone support
  • System Administration
  • Windows Server
  • Backup Administration
  • Windows Administration
  • System Configuration
  • Systems Engineering
  • Phone Support
  • Technical Support
  • Incident Management
  • Online Chat Support
  • Microsoft Active Directory
  • Office 365
  • Microsoft Server
  • Microsoft Azure
  • Microsoft SharePoint Administration

I am a highly experienced IT Senior Specialist with over 13 years of experience in IT Helpdesk/Service Desk, System Administration, Windows Server Cloud Solutions (Office 365, Microsoft Azure) Experienced in Virtual Technology and other remote support such as Citrix, LogMeIn Central, Technical support, Customer Relations, and Contact Center Operations. ⦁ Proficient with Microsoft Office 365 System ⦁ Highly experienced in desktop/notebook/printer maintenance and troubleshooting , Hands-On System tuning and maintenance including Server Backup of Windows Server ⦁ Mobile device management and administration utilizing modern tools...

Jasmin M.
$20/hr
  • Trophy Icon Phone support
  • Zendesk
  • AppFolio
  • Salesforce Service Cloud
  • Google Suite
  • Property Management
  • Intercom
  • SaaS
  • Stripe
  • Freshdesk
  • Pipedrive
  • Phone Support
  • Online Chat Support
  • Technical Support
  • Troubleshooting
  • Atlassian JIRA

Hello, Thank you for taking a look at my Top-Rated Upwork Profile I've been working in the customer service industry for more than 10 years. During my career, I have worked for different call centers as a customer service representative, Sales specialist, and Quality Assurance agent. I've become very experienced in handling day to day queries and building relationships with customers I have the proper computer software knowledge in Windows Operating Systems, and different CRM tools, such as Zendesk, Pipedrive, Salesforce, Appfolio, Asana, Stripe, Basecamp, Tookan, Jira and some others I'm a creative problem solver that always makes...

Jessica H.
$20/hr
  • Trophy Icon Phone support
  • Customer Service
  • Email Communication
  • Data Entry
  • Phone Support
  • Online Chat Support
  • Telemarketing
  • Administrative Support

If you are looking for an amazing Customer Service Representative, then look no further! I offer 15+ years of Customer Service experience working in fast paced call centers. Most of my experience comes from working in sales and customer service for online companies. I’m a self starter and I have an upbeat personality that clients and customers appreciate. I keep the best interest in mind for both my client, and the customer. Some telephone skills that I practice on every call - Vocal tone & inflection, knowledge of product/service, active listening & attentiveness, empathy, adaptability, problem solving, call ownership and willingness to go...

Angelia L.
$25/hr
  • Trophy Icon Phone support
  • Interpersonal Skills
  • Phone Communication
  • Virtual Assistant
  • English
  • Online Chat Support
  • Microsoft Office
  • Phone Support
  • Administrative Support
  • Typing
  • Data Entry
  • Scheduling
  • Email Communication
  • Communication Etiquette
  • Cold Calling
  • Email Support

A skilled communicator, able to maintain sensitivity, establish rapport with members of diverse groups and promote symmetry. Highly organized and independent ; able to effectively coordinate tasks to accomplish projects with timelines. Self starter, detail orientated and conscientious, able to prioritize effectively in order to produce multiple tasks and work well under pressure. Flexible and systematic, skilled at integrating and editing information to achieve an objective. High energy , confident professional, creative, able to adapt to changing priorities and maintain a strong work ethic and positive attitude. Provided administrative...

Monica Furio N.
$20/hr
  • Trophy Icon Phone support
  • Data Entry
  • Dispatch
  • English Tutoring
  • Ticketing System
  • Virtual Assistant
  • Customer Service
  • Order Processing
  • Business with 10-99 Employees
  • Multitasking
  • Phone Support
  • Business Services
  • Executive Support
  • English

13 YRS CSR ON/OFFLINE 6 YRS IB AUSSIE / US TELCO BILLING & SALES 4 YEARS INTERNATIONAL ESL TUTOR 2 YEARS SALES COACH 3 YEARS HVAC / VA 0.5 YEARS UPS TRACKING SPECIALIST Helping clients in their time-consuming daily tasks is my speciality by professionally answering consumer and business calls, texts, and emails. I am keen on details and can work under pressure with minimal supervision. I am knowledgeable with Google/MS Office, Slack, Zoom, Blue jeans, Ring Central, Wave phone, SERV man, Nutshell, Pipedrive and other office admin, communications, and CRM tools. I am a team player. I can manage multiple calendars and can use a ticketing...

Lois Grace R.
$20/hr
  • Trophy Icon Phone support
  • Customer Service
  • Email Handling
  • Phone Support
  • General Transcription
  • Administrative Support
  • Customer Support
  • Inbound Marketing
  • Shopify
  • Zendesk
  • Order Processing
  • HubSpot

My main life objective is to be productive with my talent, skills and experience. So whatever job I have gone through, I can say I have given my 100% effort and dedication to it. I specialize in Customer Service and Admin Support. Since I excel in these fields, my goal is to help businesses achieve their goals by providing excellent service to their customers/clients. Below are some of my core skills as a Customer Service/Admin Support: * Strong English Skills (Spoken and Written) * Phone etiquette * Email handling * Chat support * Billing, payments and disputes * Order taking and order processing * Customer satisfaction and retention *...

Michael Pär L.
$13/hr
  • Trophy Icon Phone support
  • Technical Support
  • Customer Support
  • Customer Retention
  • Freshdesk
  • Call Handling
  • Live Chat Operator
  • Ticketing System
  • Shopify
  • eCommerce
  • Customer Satisfaction
  • Phone Support
  • Email Support
  • Swedish
  • Checking Order Status

I am passionate about Customer Service! To me, it's all about giving the customer what they want, in a timely manner, to reach a happy outcome for both parties. I have gained over 5 years of experience in the Customer Service industry. I specialize in complaint handling and have worked for several of the biggest mobile and internet operators and online casino brands in Sweden, resolving complaints large and small, via the mediums of e-mail, live chat, and telephone. I am familiar with ticket systems, chat programs, and telephone systems, for example, HelpScout, FreshDesk, WordPress, Shopify, etc. Working under pressure is a part of my...

Kathleen S.
$13/hr
  • Trophy Icon Phone support
  • Proofreading
  • Japanese to English Translation
  • English to Japanese Translation
  • Writing
  • Translation
  • Email Support
  • Virtual Assistant
  • Online Chat Support
  • Customer Service
  • Email Communication
  • English to Filipino Translation
  • Data Entry
  • Japanese
  • Language Interpretation

I'm a registered nurse from the Philippines who have been residing and working as a caregiver in Japan for 5 years (since 2015). English is my second language, and I have polished my English skills while working in BPO industry (American account : TeleTech). I have experience in customer support and technical support (Harte Hanks company: Barnes and Noble Account). I was the Feature Editor in our high school paper, and I also have an experience in online writing, particularly short stories, poems, and novels. I also have experience with transcribing (from my BPO career) and translating from Japanese-English/English-Japanese (from Japanese...

Olivia B.
$20/hr
  • Trophy Icon Phone support
  • Microsoft Office
  • Zendesk
  • Point of Sale & Payment Systems
  • Voice Talent
  • Female Voice Over
  • Voice-Over
  • American English Accent
  • Voice Over British Accent
  • Phone Support
  • Narration
  • Female

I'm a customer service representative and voice-over artist from New York City. I have 6 total years of customer service experience under my belt, having cut my teeth in retail as a sales and stock associate in the Gap family of brands. I moved from retail to the world of salons in New York City, chiefly acting as a receptionist and coordinator for high-traffic salon locations. My first customer service positions at startups were salon-geared, and had me communicating with clients over phone and Zendesk to schedule appointments, manage subscriptions, and problem-solve. I've most recently worked as a customer care representative for a...

Tribhor John N.
$10/hr
  • Trophy Icon Phone support
  • Telemarketing
  • Appointment Setting
  • Lead Generation
  • Virtual Assistant
  • Data Encoding
  • Customer Service
  • Data Entry
  • Technical Support
  • Computer Skills
  • Customer Relationship Management
  • Phone Support
  • Email Handling
  • Answering Product Questions
  • Shopify

# Telemarketer/ Virtual Assistant/ Encoder/ Lead Generator/ Appointment Setter/ Admin /Sales Manager # 4 years of being Homebased Freelancer # Top Rated Freelancer on Upwork # 5 star ratings to most of my job history # I have years of intensive training, background and experience in different types of job categories. I am a fast learner and I always strive to do my best in every campaign entrusted to me. I am the type of person who maintains open communication/partnership with my clients, thus I am open for constructive criticisms and feedback because I believe that in order to lengthen the campaign and for it to sell, I need to...

Kony S.
$38/hr
  • Trophy Icon Phone support
  • Customer Engagement
  • Project Delivery
  • Project Planning
  • Relationship Management
  • Product Onboarding
  • Inbound Inquiry
  • Employee Onboarding
  • Project Insight
  • Customer Experience Research
  • Critical Thinking Skills
  • Email Support
  • Phone Support

Kony is a gritty, award-winning strategic Customer Success and Project Management professional based in Houston, Texas. A passionate communicator and collaborator with experience in customer enablement, process improvement initiatives across various customer-facing organizations, with expertise in account management. I am an expert in the following areas: -The development of Customer Journey Mapping, Onboarding programs, and training courses for support & Customer Sucess teams - Implement measurements to track the business impact and results stemming from the customer lifecycle initiative - Developing, managing, & executing project...

Jorge Z.
$18/hr
  • Trophy Icon Phone support
  • Spanish to English Translation
  • Product Onboarding
  • Web Testing
  • English to Spanish Translation
  • Sales
  • Phone Support
  • Google Sheets
  • Logistics Management
  • Information Technology
  • Order Processing
  • Mobile App Testing
  • Microsoft Excel
  • English
  • Customer Service
  • Market Research

My motto: A man who is a master of patience is master of everything else. ~George Savile I am a multitalented, curious, bilingual (Spanish & English), patient, and a dedicated human being with strong leadership skills. I always provide high-quality work output, ensuring all issues are resolved by all means possible. The knowledge and experience I gained working as a Customer Service Agent have been very helpful in making sure I only provide excellent client experience to current and future clients. I enjoy making customers happy and solving their issues. It gives me great satisfaction to watch a business improve and grow through awesome...

$NaN/hr

How it works

1. Post a job (it’s free)

Tell us what you need. Provide as many details as possible, but don’t worry about getting it perfect.

2. Talent comes to you

Get qualified proposals within 24 hours, and meet the candidates you’re excited about. Hire as soon as you’re ready.

3. Collaborate easily

Use Upwork to chat or video call, share files, and track project progress right from the app.

4. Payment simplified

Receive invoices and make payments through Upwork. Only pay for work you authorize.

Trusted by 5M+ businesses

How to Hire Top Phone Support Specialists

Phone support specialists can help you deliver better customer service by providing real-time support over the phone.

So how do you hire phone support specialists? What follows are some tips for finding top phone support specialists on Upwork.

How to shortlist phone support professionals

As you’re browsing available phone support consultants, it can be helpful to develop a shortlist of the professionals you may want to interview. You can screen profiles on criteria such as:

  • Industry fit. You want a phone support specialist who understands your industry so they can troubleshoot issues unique to your business’s products and services.
  • Project experience. Screen candidate profiles for specific skills and experience (e.g., working at a call center using Zendesk Talk).
  • Feedback. Check reviews from past clients for glowing testimonials or red flags that can tell you what it’s like to work with a particular phone support specialist.

How to write an effective phone support job post

With a clear picture of your ideal phone support specialist in mind, it’s time to write that job post. Although you don’t need a full job description as you would when hiring an employee, aim to provide enough detail for a freelancer to know if they’re the right fit for the project.

An effective phone support job post should include:

  • Scope of work: From fielding phone calls to offering tech support, list all the deliverables you’ll need.
  • Project length: Your job post should indicate whether this is a smaller or larger project.
  • Background: If you prefer experience with certain industries, technologies, or customer service tools, mention this here.
  • Budget: Set a budget and note your preference for hourly rates vs. fixed-price contracts.

Ready to fill your digital call center with remote phone support agents? Log in and post your phone support job on Upwork today.

PHONE SUPPORT SPECIALISTS FAQs

What is phone support? 

Phone support plays an important role in a business’s customer relationship management (CRM). Many people still prefer to speak in real time with customer service representatives over the phone. Offering customer support over the phone can be a great way to stand out in an increasingly digital workplace.

Here’s a quick overview of the skills you should look for in phone support professionals:

  • Phone support
  • Customer service
  • Customer support tools (e.g., Salesforce, Zendesk, Zoho Desk)

Why do you want to hire phone support specialists?

The trick to finding top phone support specialists is to identify your needs. Are you looking for a customer service representative to staff your digital call center? Will you expect them to also perform other clerical duties such as inputting information into a CRM tool? The cost of your project will depend largely on your scope of work and the specific skills needed to bring your project to life.

How much does it cost to hire a phone support specialist?

Rates can vary due to many factors, including expertise and experience, location, and market conditions.

  • An experienced phone support specialist may command higher fees but also work faster, have more-specialized areas of expertise, and deliver higher-quality work.
  • A freelancer who is still in the process of building a client base may price their phone support services more competitively.

Which one is right for you will depend on the specifics of your project.

How long should you contract a phone support specialist to complete your project?

As difficult as it is to estimate how long you will need a phone support specialist, budgeting time is very important to keeping your project on track.

Be prepared to budget more time for more-demanding phone support projects. For example, offering basic customer support covering shipping and order information is typically less involved than offering technical solutions for a software product in real time.

What are the steps involved to hire phone support specialists?

Here’s how to hire phone support consultants in four simple steps:

  1. Identify your project needs, whether it’s answering phone calls or offering tech support.
  2. Define the scope of work and write a detailed job post. Be specific about deliverables (e.g., answer phone calls and file technical support tickets).
  3. Review proposals and shortlist potential phone support specialists for unique skills needed to bring your project to life (e.g., speaking Spanish).
  4. Interview phone support talent to gauge whether they’re the right fit for your project.
View less
Schedule a Call