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Freelance Phone support professionals

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  • $10 hourly
    Time is money and I can save you both. I have done my masters in banking and finance. I have been doing freelancing form last 4 years now. I have worked for many known companies as well, Like: Slimtel Pvt Ltd, Wisdek Corp and many more. I am very experienced in Customer Service, Admin Support, Chat support and Property Due Diligence reports. If we talk about property due diligence report I have been doing this form last 3 years and for other customer support I have a job experience for more than 5 years. I always promised my clients to deliver their work within 48 working hours (unless county delay due to covid-19). I have been doing this successfully and have many satisfied and happy clients who are still working with me. Honestly speaking, I am trying to build my profile on upwork as well now. With my attention to detail and exemplary quality of work I would be an asset on any project. Don't trust my words, See my testimonials!!! Regards, Umair
    Featured Skill Phone support
    Electronic Medical Record
    Communications
    Online Research
    Phone Support
    Online Chat Support
    Customer Support
    Due Diligence
    Administrative Support
    Email Support
    Medical Billing & Coding
    Microsoft Excel
    Data Entry
    Microsoft Office
  • $10 hourly
    Welcome to my Upwork profile! Are you searching for a top-ranked Customer Service specialist with expertise in Shopify, Onboarding, and Zendesk? Your quest ends here! With a proven track record of delivering exceptional results, I also possess advanced skills as a virtual hotel manager, proficiently managing OTAs like booking.com, AirBnB, and Expedia. I take great pride in my ability to work autonomously and effectively, achieving outstanding outcomes with minimal oversight. Fueled by my passion for excellence, I approach every task with unwavering dedication and integrity. As a freelance professional, my primary objective is to establish mutually beneficial relationships with clients. Through my specialized knowledge, I am dedicated to assisting clients in achieving success and thriving in their respective fields. If you are in search of a reliable and skilled professional capable of enhancing your business, let's collaborate.
    Featured Skill Phone support
    Product Knowledge
    Email Communication
    Customer Satisfaction
    Front Desk
    Customer Support
    Customer Service
    Phone Support
    Email Support
    Order Tracking
    Social Media Management
    Online Chat Support
    Order Processing
  • $20 hourly
    I'm a customer service representative and voice-over artist from New York City. I have 10 total years of customer service experience under my belt, having cut my teeth in retail as a sales and stock associate in the Gap family of brands. I moved from retail to the world of salons in New York City, chiefly acting as a receptionist and coordinator for high-traffic salon locations. My first customer service positions at startups were salon-geared, and had me communicating with clients over phone and Zendesk to schedule appointments, manage subscriptions, and problem-solve. I've most recently worked as a customer care representative for a wedding-related startup, similarly using web-based platforms and phone communication to build client relationships. In addition to my customer service work, I'm also a voice-over artist and performer here in New York. I earned my BFA and master's degrees in drama, and have been honing my vocal talents since I finished said education! My natural accent is American (New England), but have also been certified to a native standard in classical and contemporary British RP (LAMDA), and am proficient in a variety of other American and Western European accents. More information about my performance credits, headshots, actor's resumes, and reels can be found at my Backstage.com profile, under the name "Olivia Rose Barresi."
    Featured Skill Phone support
    Zendesk
    Phone Support
    Voice Acting
    Point of Sale & Payment Systems
    Narration
    American English Accent
    Microsoft Office
    Voice-Over
    Female
    British English Accent
  • $15 hourly
    Hi, my name is Kristina and my expertise is translating from Serbian and English to German with more than 10 years of experience. My last duties were including customer care with international clients. For more info feel free to contact me, I'll be happy to work with you.
    Featured Skill Phone support
    Music
    Data Entry
    Advertising
    Tutoring
    Customer Support
    Accounting Basics
    Serbian to German Translation
    Phone Support
    Microsoft Office
    German to English Translation
    Serbian to English Translation
    Email Communication
    Translation
  • $34 hourly
    Top-rated Executive Project Manager, Interpreter/Translator with 6+ years experience in financial, marketing, legal, medical, insurance and technical areas. Certified English, Portuguese and Spanish studies Currently assisting as a Logistic Operations Supervisor for Bellhop Inc, the leading nationwide moving company (started 2023). Responsible for overseeing and managing logistics for major projects, partners, VIPs, and local customers. Served as a Virtual Assistant for Findahelpline.com, the largest global helpline index company (2022-2023). Provided support to the CEO and Vice President for a Google project. Assisted as a Medical Assistant/Intake Coordinator for Affinity Home Care (2022-2023), one of Florida's leading Medicare home care providers. Provided on-site interpretation services as a Specialized Interpreter for the Peruvian Ministry of Defense (2021 - 2022) while employed at JAG International. Worked as a Medical Assistant/Intake Coordinator at Bright Heart Health (2020-2022), the largest telemedicine clinic for mental health and substance use in the US. Served as a Video Medical Specialized Interpreter at Boost Lingo (2019-2020), demonstrating a high level of proficiency in the field. Worked for a Language Line Solutions (2018-2020) contracted company as a Customer Service and Medical specialized interpreter.
    Featured Skill Phone support
    Virtual Assistance
    Spanish to Portuguese Translation
    Healthcare Management
    Portuguese to Spanish Translation
    Phone Support
    English to Spanish Translation
    Portuguese to English Translation
    Spanish to English Translation
    Financial Translation
    Website Translation
    English to Portuguese Translation
    Medical Translation
    Spanish
    Portuguese
    Email Communication
  • $10 hourly
    Hi there, this is Jose Corea from Nicaragua! Detail-oriented person, I am truly sure I can help you with any task you have as I have developed strong professional and technical skills by handling a variety of tasks. If you are looking for someone for: -Data entry -Web research -customer support -transcription - translations - Virtual assistant *Customer Service - etc Then that is me! as you can see I have over 28,000 hours worked with good reputation. Good day Jose Corea
    Featured Skill Phone support
    Email Communication
    Slack
    Customer Service
    Microsoft Excel
    Customer Support
    General Transcription
    Translation
    Phone Support
    Online Chat Support
  • $22 hourly
    Dedicated and experienced customer support professional with a diverse background spanning various sectors, including call centers and independent computer repair services. Known for prioritizing client satisfaction and fostering seamless communication by empathizing with their needs. Adept at sharing knowledge to facilitate understanding and collaboration, while continuously seeking opportunities for personal and professional growth. Key Skills: - Customer Support - Technical Troubleshooting - Team Collaboration - Multilingual Communication (Portuguese/English/Spanish) - System Compatibility Solutions - Remote Support - Tool Utilization - Client Relationship Management
    Featured Skill Phone support
    Communication Etiquette
    Technical Support
    Product Knowledge
    Google
    Customer Support
    Customer Service
    Microsoft Windows
    In-App Support
    Network Analysis
    macOS
    Helpdesk
    Zendesk
    Social Media Management
    English
    Phone Support
  • $15 hourly
    Bilingual virtual assistant, translator, transcriber, and customer service representative.Fluent in both the English and Spanish language. Main skills include, punctuality, multitasking, problem solving, team player, communication and detail-oriented skills.
    Featured Skill Phone support
    Email Communication
    Appointment Scheduling
    US English Dialect
    Customer Satisfaction
    Customer Service
    Multitasking
    Translation
    Phone Support
    English
    Spanish
  • $15 hourly
    A Self- motivated professional that thrives on innovation and overcoming challenges, learning new skills. I had worked within the call center industry for more than 18 years; and I learned how to manage people also how to treat customers through customer service experience, I was in charge of a Team in the retention area, that show me how to handle stress also I worked as a sales manager and Customer Service Manager, and work under pressure to fulfill customer and Client's needs. My skills *Outstanding Customer Service *Attention to detail *Organized *Great Communication *Excellent Written and Communication skills *Quick learner *Flexible *Proficient in Zendesk, Shopify *Familiar with Microsoft Suite My previous employment roles have taught me several skills: I am highly organized, a quick learner, efficient and adaptable. I speak fluent English and Spanish
    Featured Skill Phone support
    LiveAgent
    ClickUp
    Slack
    Administrative Support
    Virtual Assistance
    Email Communication
    Shopify
    Data Entry
    Office 365
    Customer Satisfaction
    Phone Support
    English
    Zendesk
    Spanish
    Online Chat Support
  • $19 hourly
    My motto: A man who is a master of patience is a master of everything else. ~George Savile 🌟 Overview Hi there! I’m a multitalented, bilingual (Spanish & English) professional with a curious mind, a patient approach, and a passion for delivering top-notch service. With years of experience across customer support, sales, onboarding, technical testing, and more, I’m confident in my ability to help your business thrive. Whether I’m solving complex customer issues, managing supplier onboarding for global clients, or testing apps for bugs, I bring a mix of dedication, leadership, and a love for continuous learning to every project I take on. ✅ What I Can Help You With: • Customer Support (Phone, Chat, Email) • Sales & Lead Generation • Virtual Assistance • Data Entry & Admin Support • Technical Support • Supplier Onboarding • QA Testing (Web & Mobile Apps) ⭐ Highlights from My Experience: • Supplier Onboarding Specialist @ Scoutbee Onboarded global suppliers, optimized onboarding processes, and helped drive platform adoption for major brands like Unilever and Walmart. • Freelance Tester @ uTest Over 6 years of testing web and mobile applications, reporting bugs with detailed screenshots, logs, and recordings. • Sales Manager @ Plain Ol’ Trailers Led a remote sales team, created custom quotes and diagrams, and managed logistics for high-ticket trailer orders. • Customer Service Agent @ Capital One Resolved credit card inquiries, handled technical issues, and ensured an excellent client experience across all touchpoints. • Recruiting & Telemarketing Roles Supported hiring processes, managed outbound campaigns, and nurtured leads in sectors including construction and home improvement. 🛠 Tools & Tech I Use: • MS Office & Google Workspace • Trello, Asana, TimeCamp, Zoom, CRM platforms • Adobe Photoshop, Illustrator, Lightroom • iMovie • AI Tools: ChatGPT, Claude, Grok ⭐ Why Work With Me? I bring a friendly, results-driven attitude to every project. I’m a quick learner, highly adaptable, and genuinely care about helping your business succeed. If you’re looking for a reliable professional who can jump in and make a real impact, let’s connect! Feel free to send me an invite. I’d love to learn more about how I can support your goals.
    Featured Skill Phone support
    Management Skills
    Virtual Assistance
    Customer Service
    Mobile App Testing
    Information Technology
    Google Sheets
    Sales
    English to Spanish Translation
    Web Testing
    English
    Phone Support
    Order Processing
    Product Onboarding
  • $20 hourly
    Having gained extensive virtual experience, I continually find myself awestruck by the diversity and richness of various cultures worldwide. It's truly a privilege to engage with people from different backgrounds and immerse myself in their unique perspectives. This presents an invaluable opportunity for me to enhance my skills in customer service, adapting and evolving to meet the diverse needs and expectations of clientele from across the globe.
    Featured Skill Phone support
    Zendesk API
    Halo
    Shopify
    3CX
    Communications
    Phone Survey
    Administrative Support
    Email Communication
    Email
    Customer Satisfaction
    Customer Support
    Zendesk
    Phone Support
    Freshdesk
    Email Support
  • $25 hourly
    🏆why hire me? Top-Rated Customer Service Agent. I, Dalisha, am a hardworking, kind, dedicated, and lively individual who takes pride in high-quality work and services. With over five years of experience in the Customer service industry, I have gained expert skills using software such as: ✅Zendesk ✅Asana ✅Slack ✅Freshdesk ✅Trainual SOP implementation partner ✅Google Sheet ✅Mailchimp ✅Thryv ✅Texellent ✅Sharpspring by Constant Contact ✅Trello ✅ Zoho ✅ Cick Up ✅ Expandi ✅Gorgias ✅Intercom 👩‍💼 to name a few! I am a fast learner and can work in a fast pace environment. I have vital skills that will be an asset to your company, such as: 🏆Administrative Assistant 🏆Social Media Management 🏆Customer Support Agent 🏆 Sales and Marketing Let’s start this Journey together!
    Featured Skill Phone support
    Customer Care
    Lead Generation
    Administrative Support
    Customer Support Plugin
    Email Communication
    Google Sheets
    Customer Service
    Sales & Marketing
    Phone Support
    Social Media Management
    Email Support
    English
    Zendesk
  • $15 hourly
    I love working one-on-one with customers in helping them succeed. I have rare people skills which allows me to get out in front of problems and Pro actively help customers with potential troubles. I have 10 years on on-line virtual experience in the field of Customer Service and Telemarketing. I have a high level of energy and enthusiasm from the first call to the last. I have an exceptional telephone personality and i am able to build rapport with every customer. I am Flexible and able to learn new things I am fluent in English with a neutral accent
    Featured Skill Phone support
    Customer Support
    Cold Calling
    Customer Retention
    Telemarketing
    Receptionist Skills
    Phone Support
    Customer Service
    Scheduling
    Email Communication
  • $10 hourly
    Seasoned and passionate customer service professional with an impressive 8-year track record in the industry. With 3 years of honing skills in a fast-paced call center environment and a solid 5 years thriving in the freelance realm, I bring a wealth of expertise to the table. Equipped with extensive experience across various customer service platforms, I'm also a tech aficionado, readily embracing and mastering new tools. From emails to live chat, and calls, I'm here to deliver exceptional service and elevate your customer experience to new heights! Why Choose Me? • Extensive Experience: With a rich background in customer service, both in BPOs and freelancing, I bring a depth of knowledge and versatility to every project. • Mastery of Tools: I have mastered almost every customer service tool available, and I adapt quickly to new technologies, leveraging my tech-savvy nature to ensure seamless service. • Proven Excellence: My consistent 5-star ratings and 100% job success score on Upwork speak volumes about my commitment to delivering top-notch service. • Client-Centric Approach: I prioritize my clients' needs, ensuring that every interaction is handled with professionalism, empathy, and efficiency.
    Featured Skill Phone support
    Shipping & Order Fulfillment Software
    Refund Processing
    Customer Care
    Product Knowledge
    Customer Service
    Gorgias
    Customer Support
    Order Tracking
    Email Support
    Phone Support
    Order Processing
    Online Chat Support
    Inbound Inquiry
    Freshdesk
    Zendesk
  • $11 hourly
    No two customer service experiences are ever the same- I strongly follow this principle and believe in this. Hello, I’m an Order Processing and Customer service Specialist with a long standing and proven track record of 🏆 Delighting customers and turning them into loyal advocates. 🏆Speaking the language of empathy and compassion. 🏆Knowing how to save the sale and reduce refunds through effective communication. With over eleven years of extensive experience in Ecommerce order processing and customer service, I’ve worked widely with UK and US employers. Fully proficient with SHOPIFY, TRELLO, ZENDESK, SLACK AND GORGIAS and possess a thorough understanding of the day to day operations of thriving online businesses. My English communication skills – both written and spoken are excellent and I take pride on being highly organised, detail oriented and responsive in fast paced environments. I’m just a message away if you’d like to tailor this further for a specific job or platform.
    Featured Skill Phone support
    Executive Support
    Answered Ticket
    Multitasking
    Customer Support
    Product Knowledge
    Phone Support
    Order Processing
    Order Tracking
  • $33 hourly
    Continuously working on Upwork jobs for a long time as a freelancer working individually and/or as part of a team. Many years of experience running a successful virtual/administrative support business from my home office. Extensive experience working with patients and medical professionals as well as insurance companies and helping small businesses. Expert in customer service having worked in the industry for many years. Available part-time (10-15 hours a week only right now). Strengths: Virtual Assistant/Personal Assistant - Upwork (numerous jobs) Real Estate Transaction Coordinator - Upwork Medical/patient scheduler - Front office/client success specialist - Upwork Medical claim follow up with insurance companies for families on Upwork Medical billing Medical transcriptionist Customer care specialist Phone handling - (Interactions with customers/patients) Cold/Warm calling using CRM systems Subject Matter Expert - Upwork - Completed numerous testing assessments for Indeed Call Center - Upwork - (Enrollment Manager/Medical Screener) - patients Call Center - Medical patient care, customer support Product review/marketing feedback Mystery/Secret Shopper (10 years experience) Virtual Assistant 28 years of experience. Programs used: Outlook, Excel, Word, Google Docs spreadsheets and Calendar, Hubspot, Acuity (scheduling), Web PT (EMR), Heno (EMR), Dialpad (phone software), Aircall (phone software), I Plum (Phone software), Skype For Business, Google Voice, Slack, Microsoft Teams, Go High Level. Medical Billing Software: Magellan, Optum, Availity.
    Featured Skill Phone support
    Email Support
    Customer Feedback Documentation
    Phone Support
    Cold Calling
    Administrative Support
    Data Entry
    Microsoft Excel
    Communication Etiquette
    Lead Generation
    Scheduling
    Customer Support
    Medical Billing & Coding
  • $10 hourly
    An efficient and reliable individual. I am a person with a very good attention to detail. I can work solo but can be a team player and blend in to get the job done as quickly and efficient as possible. No issues when it comes to working under pressure and will go the distance to finish the task at hand. Accustomed in dealing with customers from all walks of life, having worked with companies such as Sprint and Comcast. Have experiences using Shopify, Gorgias Konnective CRM among other CSR tools. Fluent in English in both speaking and writing. Flexible with time and schedule. Looking forward to working with your company and team soon!
    Featured Skill Phone support
    Customer Engagement
    Sales
    Email Communication
    Product Knowledge
    Customer Service
    Online Chat Support
    Inbound Inquiry
    Phone Support
    Email Support
  • $20 hourly
    🌟 Hey there! I'm a multi-talented Homebased Freelancer ready to rock your outsourcing needs! 🌟 For 4 years, I've excelled as a Telemarketer, Virtual Assistant, Encoder, Lead Generator, Appointment Setter, Admin, Sales Manager, Accountant, and Bookkeeper. 📞💼💻 Check out why I'm top-rated on Upwork with ⭐⭐⭐⭐⭐ reviews: I'm a fast learner, and I give my best in every campaign. I'm all about open communication, so I welcome constructive feedback to keep improving my services and skills. 📈💬 Let's chat, and you'll see my excellent potential firsthand! I'm a specialist in: 📞 Cold Calling 📞 Inbound Calling 🛍️ Amazon 💼 RQ CRM Expert 💼 Different CRMs 💼 Cloze CRM Expert 🖥️ Microsoft Office Pro 📝 Encoding 🎯 B2B Lead Generation 🎯 B2C Lead Generation 💰 Sales Management 🤝 Assisting Customers 📊 Building Targeted Connections & Email Verification 🎯 Lead Generation 🔍 Email & Phone Number Research 🔍 Potential Client Research ✅ Contact Validation 💼 Xero & Accounting Software 💼 Express Accounts 💼 Inventoria 🛠️ Credit Repair Services I'm eager to bring success to your campaigns and exceed your expectations! Let's make magic happen together. 🌈💼🚀 Looking forward to connecting soon! 🤝📞
    Featured Skill Phone support
    Bookkeeping
    Phone Support
    Technical Support
    Customer Service
    Shopify
    Customer Relationship Management
    Product Knowledge
    Computer Skills
    Accounting
    Telemarketing
    Lead Generation
    Data Entry
  • $10 hourly
    I was a Customer Service Representative for more than 8 years, handling various accounts such as Travel, Telecommunications, and eCommerce with excellent knowledge of Salesforce, Zendesk, Freshdesk, Gorgias, GSuite, Shopify, and many other online tools. I was a Quality Analyst and Supervisor for most of those years.
    Featured Skill Phone support
    Multitasking
    Microsoft Excel
    Data Entry
    Email Communication
    Administrative Support
    Email Etiquette
    Customer Support
    Social Media Management
    English
    Phone Support
    Order Processing
    Online Chat Support
    Zendesk
  • $20 hourly
    If you are looking for an amazing Customer Service Representative, then look no further! I offer 15+ years of Customer Service experience working in fast paced call centers. Most of my experience comes from working in sales and customer service for online companies. I’m a self starter and I have an upbeat personality that clients and customers appreciate. I keep the best interest in mind for both my client, and the customer. Some telephone skills that I practice on every call - Vocal tone & inflection, knowledge of product/service, active listening & attentiveness, empathy, adaptability, problem solving, call ownership and willingness to go the extra mile. Adept at handling 50+ calls on a daily basis while consistently resolving client issues smoothly and quickly. Fluent in English, and able to provide clear customer service resolutions. Seeking to apply customer service and problem-solving expertise to benefit your company as a call center representative. I’m well rounded when it comes to the Customer Service industry, have the ability to adapt to different situations/customers as needed and take pride in everything I do. Please contact me for assistance with your projects, I will get the job done efficiently and with the utmost care!
    Featured Skill Phone support
    Data Entry
    Email Communication
    Telemarketing
    Administrative Support
    Customer Service
    Online Chat Support
    Phone Support
  • $19 hourly
    I have lived in Paris for 25 years. I am perfectly bilingual French-Russian. I have 15 years of experience in the field of translations. I also teach French. I am rigorous and guarantee the quality of my work.
    Featured Skill Phone support
    Administrative Support
    Customer Service
    Phone Support
    Recruiting
    French to Russian Translation
    International Relations
    Russian to French Translation
    Teaching French
    Document Control
    Translation
  • $12 hourly
    Greetings! As a seasoned technical support specialist with over 10 years of industry experience, I bring comprehensive expertise in resolving a wide range of IT challenges. My background includes extensive work in customer service, alongside hands-on experience in wired and wireless network management. My skill set encompasses installation, configuration, upgrading, and maintenance across various IT solutions, spanning network security, SaaS services, server management, VoIP solutions, and SAN/NAS storage systems. Backed by certifications such as Helpdesk Habits 2023 and 3CX Advanced Certified Engineer v18, I ensure efficient problem-solving and optimal performance. As a technical support specialist, I have frequently engaged in tasks commonly associated with MSPs. These tasks include: •Remote Monitoring and Management (RMM): remotely monitor client systems, automate tasks, patching, and facilitate proactive maintenance this includes monitoring network devices, servers, and endpoints in real-time, identifying potential issues before they escalate into critical problems, using platforms like NinjaRMM, Zabbix or Datto. •Backup and Disaster Recovery (BDR): Configuring and managing backup solutions such as Datto or Veeam to safeguard critical data and facilitate swift recovery in case of emergencies. •Endpoint Security: Deploying and managing antivirus, anti-malware, and firewall solutions like Sophos or Bitdefender to protect client endpoints from cyber threats. •Ticketing Systems: Proficient in using ticketing systems such as Autotask PSA or Zendesk to track, prioritize, and resolve client issues efficiently. •Documentation: Maintaining comprehensive documentation of client systems, configurations, and procedures using platforms like IT Glue. •SaaS service management (Google Workspace and M365): Contribute to enhancing productivity, collaboration, and security for their clients, user account management, email configuration and troubleshooting, data migration, implementing security measures, mobile device management, license management and, training, and user adoption. Why Partner with Me? •Technical Proficiency: Equipped with the knowledge and skills to address complex technical issues effectively. •Responsive Support: Available during PST & GMT-5 time zones, I provide timely assistance tailored to your needs. •Adherence to Best Practices: I follow industry standards rigorously to deliver reliable solutions. •Clear Communication: I maintain transparent communication channels via Upwork, email, or Skype for seamless collaboration. •Unwavering Availability: As a dedicated full-time freelancer on Upwork, I'm committed to providing consistent support. •Dependability: You can trust me to meet deadlines and deliver results without compromise, even under pressure. With a passion for problem-solving and a dedication to client satisfaction, I'm ready to leverage my expertise to support your technical endeavors. Let's work together to overcome obstacles and achieve your IT objectives. Thank you for considering my expertise. I look forward to supporting your projects and success. Warm regards,
    Featured Skill Phone support
    Ticketing System
    Remote Management Software
    IT Support
    Storage Area Network
    Customer Service
    Firewall
    3CX
    IT Management
    Microsoft Active Directory
    Google Workspace Administration
    WiFi
    Office 365
    Server Virtualization
    VPN
    Network Administration
  • $12 hourly
    Thanks for visiting my profile! Working nine years as flight attendant made me strongly well trained for providing world class customer service, in addition, gave me a good sense of multicultural aspects. In 2005, I graduated as Bachelor of Language Translator and Interpreter Portuguese/English. After that, I started to accumulate experiences in Languages as general. I lived abroad in English and Spanish speaking countries for 13 years. I have been working as remote freelancer for 4 years and learning about new tools everyday such as: Freshdesk, Zendesk, Freshchat, ConectysOS, Redmine, Atlassian, Slack, Skype, Teamwork and others. I am patient, focused, hardworking, multitasking, fast problem solver and I am looking forward to hearing about your project.
    Featured Skill Phone support
    Online Research
    Customer Service
    English to Brazilian Portuguese Translation
    Degreed
    Spanish to Portuguese Translation
    Quality Assurance
    Email Support
    English
    Portuguese
    Phone Support
    Online Chat Support
    Zendesk
    Freshdesk
  • $10 hourly
    My goal is to build professional yet friendly working relationships with Upwork clients. I offer my skills and expertise to support their business needs effectively. As a team player, I am eager to learn, self-motivated, and focused on delivering high-quality results with a positive attitude. I have essential customer service skills such as active listening, problem-solving, clear communication, and adaptability. I am experienced in handling inquiries, resolving issues, and ensuring customer satisfaction. I am also familiar with common tools used in customer support, including CRM systems (Hubspot, GHL, Salesforce), communication platforms (Slack, Zoom, Teams), email support tools (Gmail, Outlook), and ticketing systems. These tools help me manage customer interactions efficiently and provide excellent service.
    Featured Skill Phone support
    Phone Support
    Customer Service
    Skype
    Customer Support
    Online Chat Support
    Google Docs
    Microsoft Word
    Email Communication
    Data Entry
  • $10 hourly
    Hi, I'm Ronnell Enriquez, a seasoned customer service professional with nearly 7 years of experience delivering top-notch support across email, chat, and phone channels. I've had the opportunity to work with some of the most well-known companies in the U.S., including a major telecommunications provider as a technical support specialist and a leading DNA testing company as a product expert and customer support representative. What drives me is helping people, solving problems efficiently, while creating meaningful, lasting relationships with customers. Tools & Platforms I’m proficient in: E-commerce: Shopify, Amazon Seller Central, Walmart Marketplace Customer Support Systems: Zendesk, Salesforce, Gmail, and more If you're looking for someone who’s reliable, detail-oriented, and genuinely passionate about great customer experiences, I’m here to help.
    Featured Skill Phone support
    Amazon Seller Central
    Shopify
    Sales
    Email Communication
    Amazon
    Technical Support
    Phone Communication
    Customer Support
    Leadership Skills
    Administrative Support
    Order Processing
    Zendesk
    English
    Email Support
  • $15 hourly
    I am a hardworking and dedicated individual who takes pride in getting things done and learning new things. I have worked in administrative and customer roles over the past 20 years both virtually and in a brick and mortar building. I am proficient in: Microsoft suite of programs, Word, Excel, PowerPoint Google Docs Adobe X Pro I am AML certified. I am very computer savvy with both hardware and programs. I have experience in live chats, email correspondence, creating spreadsheets and many other tasks. I take pride in the pursuit of learning something new everyday, in meeting deadlines. I work well as a team or on my own. My motto has always been there is nothing you can not learn or accomplish if you put your mind to it. I look forward to providing excellent service in every task you entrust to me. I know you wont be sorry giving me an opportunity.
    Featured Skill Phone support
    Zendesk
    Phone Support
    Zendesk API
    Administrative Support
    Order Tracking
    Shopify
    Microsoft PowerPoint
    Microsoft Outlook
    Data Entry
    Google Docs
    Product Listings
    Microsoft Visio
    Batch Proof Reports
  • $20 hourly
    Hello! I'm an experienced English-Spanish Translator and Customer Service Expert, I am proficient in both languages and have a deep understanding of cultural nuances that are essential for effective communication. I can be a great asset to any team looking for a Service Manager or a reliable translator as I'm able to adapt and integrate any skills required to perfection. Skills: CRM Expert: CRM Tools/Ticketing systems such as Zendesk, Zoho Social, Agorapulse, Salesforce Languages: English, Spanish Translation: Medical Translation, Technical Translation, Editorial Translation, Website Translation Proofreading: Well-versed in Castilian Spanish, Latin American Spanish, US Spanish Customer Service Specialist: Phone, Chat, and Social Media Support. Team Success Manager and Team Leader: Always striving for quality, meeting all KPIs requirements, managing a team to more than 90% satisfaction Technical Troubleshooting, Data Analyst, Data Entry, Data Reporting Cold Calling: Sales and Marketing Tech-savvy: 2 monitors, High-end PC, and proficient in several apps In my previous roles, I have consistently demonstrated excellent communication skills, both verbally and in writing, which have enabled me to build strong relationships with customers and colleagues alike. I am also highly organized, and detail-oriented, and possess a strong work ethic, which has allowed me to successfully manage multiple tasks simultaneously while maintaining a high level of accuracy and efficiency.
    Featured Skill Phone support
    Customer Support
    Email Support
    Phone Support
    Employee Training
    Leadership Skills
    Social Customer Service
    Editing & Proofreading
    Customer Service Training
    Customer Service
    English to Spanish Translation
    Legal Translation
    Technical Translation
    Editorial Translation
    Website Translation
    Translation
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How to Hire Top Phone Support Specialists

Phone support specialists can help you deliver better customer service by providing real-time support over the phone.

So how do you hire phone support specialists? What follows are some tips for finding top phone support specialists on Upwork.

How to shortlist phone support professionals

As you’re browsing available phone support consultants, it can be helpful to develop a shortlist of the professionals you may want to interview. You can screen profiles on criteria such as:

  • Industry fit. You want a phone support specialist who understands your industry so they can troubleshoot issues unique to your business’s products and services.
  • Project experience. Screen candidate profiles for specific skills and experience (e.g., working at a call center using Zendesk Talk).
  • Feedback. Check reviews from past clients for glowing testimonials or red flags that can tell you what it’s like to work with a particular phone support specialist.

How to write an effective phone support job post

With a clear picture of your ideal phone support specialist in mind, it’s time to write that job post. Although you don’t need a full job description as you would when hiring an employee, aim to provide enough detail for a freelancer to know if they’re the right fit for the project.

An effective phone support job post should include:

  • Scope of work: From fielding phone calls to offering tech support, list all the deliverables you’ll need.
  • Project length: Your job post should indicate whether this is a smaller or larger project.
  • Background: If you prefer experience with certain industries, technologies, or customer service tools, mention this here.
  • Budget: Set a budget and note your preference for hourly rates vs. fixed-price contracts.

Ready to fill your digital call center with remote phone support agents? Log in and post your phone support job on Upwork today.

PHONE SUPPORT SPECIALISTS FAQs

What is phone support? 

Phone support plays an important role in a business’s customer relationship management (CRM). Many people still prefer to speak in real time with customer service representatives over the phone. Offering customer support over the phone can be a great way to stand out in an increasingly digital workplace.

Here’s a quick overview of the skills you should look for in phone support professionals:

  • Phone support
  • Customer service
  • Customer support tools (e.g., Salesforce, Zendesk, Zoho Desk)

Why do you want to hire phone support specialists?

The trick to finding top phone support specialists is to identify your needs. Are you looking for a customer service representative to staff your digital call center? Will you expect them to also perform other clerical duties such as inputting information into a CRM tool? The cost of your project will depend largely on your scope of work and the specific skills needed to bring your project to life.

How much does it cost to hire a phone support specialist?

Rates can vary due to many factors, including expertise and experience, location, and market conditions.

  • An experienced phone support specialist may command higher fees but also work faster, have more-specialized areas of expertise, and deliver higher-quality work.
  • A freelancer who is still in the process of building a client base may price their phone support services more competitively.

Which one is right for you will depend on the specifics of your project.

How long should you contract a phone support specialist to complete your project?

As difficult as it is to estimate how long you will need a phone support specialist, budgeting time is very important to keeping your project on track.

Be prepared to budget more time for more-demanding phone support projects. For example, offering basic customer support covering shipping and order information is typically less involved than offering technical solutions for a software product in real time.

What are the steps involved to hire phone support specialists?

Here’s how to hire phone support consultants in four simple steps:

  1. Identify your project needs, whether it’s answering phone calls or offering tech support.
  2. Define the scope of work and write a detailed job post. Be specific about deliverables (e.g., answer phone calls and file technical support tickets).
  3. Review proposals and shortlist potential phone support specialists for unique skills needed to bring your project to life (e.g., speaking Spanish).
  4. Interview phone support talent to gauge whether they’re the right fit for your project.
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