Hire the best Phone support professionals

Check out Phone support professionals with the skills you need for your next job.
Clients rate Phone support professionals
Rating is 4.6 out of 5.
4.6/5
based on 10,944 client reviews
  • $10 hourly
    Time is money and I can save you both. I have done my masters in banking and finance. I have been doing freelancing form last 4 years now. I have worked for many known companies as well, Like: Slimtel Pvt Ltd, Wisdek Corp and many more. I am very experienced in Customer Service, Admin Support, Chat support and Property Due Diligence reports. If we talk about property due diligence report I have been doing this form last 3 years and for other customer support I have a job experience for more than 5 years. I always promised my clients to deliver their work within 48 working hours (unless county delay due to covid-19). I have been doing this successfully and have many satisfied and happy clients who are still working with me. Honestly speaking, I am trying to build my profile on upwork as well now. With my attention to detail and exemplary quality of work I would be an asset on any project. Don't trust my words, See my testimonials!!! Regards, Umair
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    Electronic Medical Record
    Communications
    Online Research
    Phone Support
    Online Chat Support
    Customer Support
    Due Diligence
    Administrative Support
    Email Support
    Medical Billing & Coding
    Microsoft Excel
    Data Entry
    Microsoft Office
  • $20 hourly
    I'm a customer service representative and voice-over artist from New York City. I have 10 total years of customer service experience under my belt, having cut my teeth in retail as a sales and stock associate in the Gap family of brands. I moved from retail to the world of salons in New York City, chiefly acting as a receptionist and coordinator for high-traffic salon locations. My first customer service positions at startups were salon-geared, and had me communicating with clients over phone and Zendesk to schedule appointments, manage subscriptions, and problem-solve. I've most recently worked as a customer care representative for a wedding-related startup, similarly using web-based platforms and phone communication to build client relationships. In addition to my customer service work, I'm also a voice-over artist and performer here in New York. I earned my BFA and master's degrees in drama, and have been honing my vocal talents since I finished said education! My natural accent is American (New England), but have also been certified to a native standard in classical and contemporary British RP (LAMDA), and am proficient in a variety of other American and Western European accents. More information about my performance credits, headshots, actor's resumes, and reels can be found at my Backstage.com profile, under the name "Olivia Rose Barresi."
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    Zendesk
    Phone Support
    Voice Acting
    Point of Sale & Payment Systems
    Narration
    American English Accent
    Microsoft Office
    Voice-Over
    Female
    British English Accent
  • $15 hourly
    Hi, my name is Kristina and my expertise is translating from Serbian and English to German with more than 10 years of experience. My last duties were including customer care with international clients. For more info feel free to contact me, I'll be happy to work with you.
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    Music
    Data Entry
    Advertising
    Tutoring
    Customer Support
    Accounting Basics
    Serbian to German Translation
    Phone Support
    Microsoft Office
    German to English Translation
    Serbian to English Translation
    Email Communication
    Translation
  • $40 hourly
    "Justin has been an incredible asset and value to our team! He is detail-oriented, thorough, insightful, smart, and also a genuinely kind and trust-worthy person! He has a keen eye, and continually searches for and suggests ways to improve and expand. I recommend him, without reservation, for anyone seeking a dedicated freelancer of his talents! He has been such valued team member and will not be easily replaced - thank you, Justin!" "Justin is an doing a great job! We are just moving him to another team!" Owning and running a business takes a lot hard work and can be exceedingly rewarding. For your business to expand, you will constantly need to keep current customers and acquire new ones. Customers are the lifeblood of any business and so success is very largely dependent on how you treat them and how they feel about your company. Companies need reliable and capable customer service/customer support to treat their customers properly, without complication. As a business owner, you don’t want to have to worry if your customers are happy or not. Your job is to focus on the big picture and growing the company. This is how I fit into the picture. Essentially I remove the worry and replace it with confidence. You can rest-assured knowing that your customers are being treated with the proper care and attention they deserve. Customer Service/Customer Support Experience: ● Zendesk ● Infusionsoft Administration ● Inbound Phone Support ● Outbound Phone Support ● Collections/ Billing Support (phone and email) ● Hosting Online Customer Support Meetings If you would like to speak more about how I can assist you and your company’s needs, please don’t hesitate to reach out to me via inviting me to your job (I believe that this is the way for us to initiate communication. Don’t worry, you won’t be hiring me right away if you do so from what I understand).
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    Customer Onboarding
    Customer Relationship Management
    Management Skills
    Phone Communication
    Forex Trading
    Investment Research
    Customer Retention
    Social Customer Service
    Customer Service
    Customer Support
    Financial Analysis
    Phone Support
    Zendesk
  • $18 hourly
    "Thank you for taking the time to review my profile. I have been a customer and sales representative since 2013. Through my education and years of work experience, I have developed high levels of competency in Customer service, Sales, Social Media Marketing, maintaining and updating a database, creating leads, performing numerous administrative tasks independently, MS Office software. I am also very comfortable communicating and writing both professionally and casually in the English and Spanish language. One of my favorite projects that I had been a part of was helping my previous company increase their clients by offering their HVAC service. Another project I was proud of is being a part of a team that developed a digital advertisement for a different website. I was able to offer my suggestions on the copy but most importantly the company relied upon me to create leads for the entire campaign. I would like to join a company that is looking for someone ready to work full time and that has a passion for every job/task they are assigned. I work well with one person, small teams and large teams. My past employers and colleagues have told me they always appreciated that I was on time and my assignments were complete and done with quality. They also appreciated my willingness to offer help in any way. My hope is to join a company that I can be with for a very long time and become a valued member of the team.
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    Dispatch & Tracking Solutions LETS
    Data Entry
    Translation
    Management Skills
    Administrative Support
    Customer Service
    Customer Retention
    English
    Team Management
    Phone Support
  • $25 hourly
    Dedicated and experienced customer support professional with a diverse background spanning various sectors, including call centers and independent computer repair services. Known for prioritizing client satisfaction and fostering seamless communication by empathizing with their needs. Adept at sharing knowledge to facilitate understanding and collaboration, while continuously seeking opportunities for personal and professional growth. Key Skills: - Customer Support - Technical Troubleshooting - Team Collaboration - Multilingual Communication (Portuguese/English/Spanish) - System Compatibility Solutions - Remote Support - Tool Utilization - Client Relationship Management
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    Communication Etiquette
    Technical Support
    Product Knowledge
    Google
    Customer Support
    Customer Service
    Microsoft Windows
    In-App Support
    Network Analysis
    macOS
    Helpdesk
    Zendesk
    Social Media Management
    English
    Phone Support
  • $15 hourly
    A Self- motivated professional that thrives on innovation and overcoming challenges, learning new skills. I had worked within the call center industry for more than 18 years; and I learned how to manage people also how to treat customers through customer service experience, I was in charge of a Team in the retention area, that show me how to handle stress also I worked as a sales manager and Customer Service Manager, and work under pressure to fulfill customer and Client's needs. My skills *Outstanding Customer Service *Attention to detail *Organized *Great Communication *Excellent Written and Communication skills *Quick learner *Flexible *Proficient in Zendesk, Shopify *Familiar with Microsoft Suite My previous employment roles have taught me several skills: I am highly organized, a quick learner, efficient and adaptable. I speak fluent English and Spanish
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    LiveAgent
    ClickUp
    Slack
    Administrative Support
    Virtual Assistance
    Email Communication
    Shopify
    Data Entry
    Office 365
    Customer Satisfaction
    Phone Support
    English
    Zendesk
    Spanish
    Online Chat Support
  • $12 hourly
    I am a Native English-speaking analytical thinker with a strong background in bookkeeping, payroll processing, invoicing, payables, receivables, payment processing, petty cash, customer service and customer-facing tasks, account management, virtual assisting and other accounting related responsibilities, with an ardent focus on task efficiency and client prioritizations. I have successfully consulted and worked with independent, Large Cap and SaaS-based multinational companies in various industries. I improve business efficiencies, streamline the financial processing of customers and client’s payments and using data-driven resources, drive pipeline revenue and maximize the financial growth of the business operation. I learn new diverse tasks and software quickly and reach for a higher personal and professional standard by advancing my responsibilities and knowledge. I contribute ideas, volunteer for tasks, I’m efficient, organized, goal-and-deadline-oriented, punctual, self-motivated and able to excel both in a team setting or independently, with my effective time management skills. I would like to engage in a long-term relationship with a well-established company that embodies clear and measurable goals, where my multi-functional talents and skills can be tracked, monitored and utilized to achieve company objectives. This would enable your company to measure, evaluate and develop our relationship, while I continue to meet current project standards & deadlines, by taking key initiatives to advance my responsibilities that will save you time, give you peace of mind and allows you the ability to focus on what matters the most: Your business!
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    Phone Communication
    Customer Service
    Sales Management
    Telemarketing
    Selling
    Data Entry
    Outbound Sales
    Technical Support
    Phone Support
  • $20 hourly
    I am a highly motivated type of individual solid determination, 15 years experienced in IT Helpdesk customer support specialize in computers and network support. had been part with one of the worlds leading company. Strong initiative skills and problem solving. Has a wide range of technical skills and knowledge on computers, Servers, Network and Telecoms, Rest assured I am very flexible and can work with minimal supervision. Being a Top Rated Plus IT Technical support Specialist and having 15 years of experience in IT industries, expect a timely and quality accomplishment of tasks and projects delivered accordingly. Key services: ✔Ticketing systems (SolarWinds, ServiceNow, CRM, Zendesk, ADM Manager) ✔ Chat (Facebook messenger, Teams, Slack, Ring central, Fuze, Trello, Discord, Zoom) ✔Remote tools ( Citrix Gotoassist, TeamViewer, Anydesk and more. ) ✔Email Management ✔Phone ✔Project Management ✔MS Application ✔Internet Research ✔Knowledge Base ✔Standard Operating Procedure SOP and Quality Assurance ✔Admin Assistance | Tech Support | Customer Service Tools I am familiar with Microsoft Excel, Office (Word, Excel, PowerPoint), Google Suite (Sheets, Docs, Forms), PDF, Office 365,. Google Drive, Dropbox, OneDrive
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    Information Technology Strategy
    IT Service Management
    Ticketing System
    Computer Skills
    Phone Support
    Mac OS X Administration
    ServiceNow
    Online Chat Support
    Windows Administration
    Computer Network
    Customer Support
    Helpdesk
    Customer Service
    IT Support
    Technical Support
  • $25 hourly
    Having eight years in the Sales/Customer Service Experience. I am very organized, have excellent attention to detail, and have Communication Skills. Through my previous position, I was able to gain skills in Email Creation, Word Processing, and Excel. Great at multi-tasking. I like talking and interacting with new people every day.
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    Scheduling
    Multitasking
    Product Knowledge
    Proofreading
    Email Communication
    Customer Service
    Microsoft Office
    Customer Support
    Sales Leadership
    Communication Etiquette
    Communications
    Data Entry
    Customer Satisfaction
    Order Processing
    Customer Feedback Documentation
    Phone Support
    Email Support
  • $10 hourly
    Hi there, this is Jose Corea from Nicaragua! Detail-oriented person, I am truly sure I can help you with any task you have as I have developed strong professional and technical skills by handling a variety of tasks. If you are looking for someone for: -Data entry -Web research -customer support -transcription - translations - Virtual assistant *Customer Service - etc Then that is me! as you can see I have over 21,000 hours worked with good reputation. Good day Jose Corea
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    Email Communication
    Slack
    Customer Service
    Microsoft Excel
    Customer Support
    General Transcription
    Translation
    Phone Support
    Online Chat Support
  • $15 hourly
    Customer service representative and Technical Support Representative for 5 years and Admin/Virtual Assistant for 10 years. I am well experienced in doing data entry and internet research, you can see on my profile that I have done bunch of Data Entry jobs. I also work with E-commerce website such as Volusion, Magento, Shopify and Ebay. I do product research, upload products in the platform, upload images, place orders and other stuff. I also worked as a Virtual Assistant for more 10 years. I worked as an Admin Assistant. I call out leads, qualify them and schedule an appointment. I manage their Live Chat Support. I manage their calendar and do the updates for the job in progress. I also checked our office phone after work hours to see if there's any potential lead who left a message. I make reports every end of the day and every end of the week and I also make a monthly reports. Ive been a personal assistant to various clients too. I used the following softwares; Infusionsoft, Call Metrics, Swizznet and Magicjack, Podio. I have also a knowledge in using Slack and Spreadsheet. I also know how to use Zendesk and Trello.
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    Email Support
    Customer Satisfaction
    Phone Support
    Online Chat Support
    Customer Service
    Microsoft Excel PowerPivot
    Technical Support
  • $10 hourly
    Hi, my name is Victor. I'm a native Spanish speaker and I understand the English language too. Born and raised in Venezuela but with great knowledge about global events and trends. I have 5 years experience as freelancer. My motto is "Barriers only exist inside the mind of the people”. Here is the list of the programs that I use and I have expertise on: • Zoho Desk / CRM • Hootsuite and Buffer. • Messenger People. • Facebook Business.
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    Virtual Assistance
    Phone Support
    Customer Satisfaction
    Customer Service
    Content Moderation
    Forum Posting
    Blog Writing
    Customer Support
    Castilian Spanish
    Online Chat Support
    Translation
    Data Entry
  • $14 hourly
    Professional, responsible, and dependable! I am a Certified Guest Service Professional and student doctor with four years of experience in the customer care field as a Customer Account Executive in insurance and Manager in the hospitality industry. I am goal-oriented and seeking career advancements. Having completed three years of medical school has also provided me with ample exposure to the medical field. Working with patients has significantly increased my patience and empathy, and overall concern for the betterment of the holistic individual. As an employee in the customer service department at a US call center, I was trained to use positive language, clear communication, and interpersonal skills. These attributes have aided me in providing stellar service at all levels, ensuring customer needs were met. Additionally, I possess a keen eye for detail and have a knack for aiding clients with conflict resolution through active listening and empathy! To complement my knowledge and allow me to diversify my skills, I have completed the following courses: Content Writing E-commerce Copywriting SEO Fundamentals Social Media Content Strategy Digital & Viral Marketing Brand Strategy And Design for Small Businesses Shopify Fundamentals WordPress Website Building
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    Customer Satisfaction
    Administrative Support
    Customer Service
    Reputation Management
    Copy Editing
    Proofreading
    Customer Support
    Email Communication
    Copywriting
    Content Writing
    English
    Phone Support
    Article Writing
  • $35 hourly
    Hello, Thank you for taking a look at my Top-Rated Upwork Profile I've been working in the customer service industry for more than 10 years. During my career, I have worked for different call centers as a Customer Support Representative, Sales Specialist, and Quality Assurance Rep. Throughout my career, I have developed a deep understanding of the importance of delivering excellent customer service and building lasting relationships with clients. I have a proven track record of managing a portfolio of high-value accounts and ensuring their ongoing satisfaction and success. Additionally, I am adept at identifying opportunities for growth and expansion within existing accounts, as well as collaborating with cross-functional teams to drive customer retention and revenue growth. I have been responsible for managing a diverse group of clients, including Fortune 500 companies and high-growth startups. Through regular check-ins and proactive outreach, I have built strong relationships with my clients and become a trusted advisor to their businesses. I have the proper computer software knowledge in Windows Operating Systems, and different CRM tools, such as Zendesk, Pipedrive, Salesforce, Appfolio, Asana, Stripe, Basecamp, Tookan, Jira and many others.
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    Technical Support
    Intercom
    Google Workspace
    AppFolio
    Troubleshooting
    Pipedrive
    SaaS
    Stripe
    Zendesk
    Salesforce Service Cloud
    Freshdesk
    Online Chat Support
  • $16 hourly
    Compromised and responsible individual, Customer Service - Handle customer problems with patience and sensitivity. - Greet customers and assist them with item selection and troubleshooting problems. - Answered customers’ telephone, email and chat requests. - Capable of translating any document from English to Spanish and Spanish to English.
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    Poetry
    Phone Communication
    Writing
    Microsoft Excel
    Customer Support
    Email Communication
    Administrative Support
    Customer Service
    Data Analysis
    Creative Writing
    Social Customer Service
    Data Entry
    Online Chat Support
    Phone Support
  • $15 hourly
    Over the past 5 years of working as a VA, customer support or admin assistant, I have gained high level of experience in customer service, sales, marketing, appointment setting, answering and making phone calls, responding to emails, managing social media accounts, data entry and internet research for real estate companies, ecommerce stores and in other industries. To name a few, I worked for the following big call center companies: -Comcast -Capital One Canada -Apple Giving my clients high satisfaction on my work is what I always aim. I do this by being focused on my job, having a good time management and excellent skills and knowledge required in certain task. Being flexible to tasks and being able to submit projects on time is my best quality as an employee.
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    Credit Repair
    Real Estate Investment Assistance
    Data Scraping
    Lead Generation
    Customer Relationship Management
    Email Communication
    Data Entry
    Phone Support
    Google Docs
  • $25 hourly
    🏆why hire me? Top-Rated Customer Service Agent. I, Dalisha, am a hardworking, kind, dedicated, and lively individual who takes pride in high-quality work and services. With over five years of experience in the Customer service industry, I have gained expert skills using software such as: ✅Zendesk ✅Asana ✅Slack ✅Freshdesk ✅Trainual SOP implementation partner ✅Google Sheet ✅Mailchimp ✅Thryv ✅Texellent ✅Sharpspring by Constant Contact ✅Trello ✅ Zoho ✅ Cick Up ✅ Expandi 👩‍💼 to name a few! I am a fast learner and can work in a fast pace environment. I have vital skills that will be an asset to your company, such as: 🏆Administrative Assistant 🏆Social Media Management 🏆Customer Support Agent 🏆 Sales and Marketing Let’s start this Journey together!
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    Customer Care
    Lead Generation
    Administrative Support
    Customer Support Plugin
    Email Communication
    Google Sheets
    Customer Service
    Sales & Marketing
    Phone Support
    Social Media Management
    Email Support
    English
    Zendesk
  • $10 hourly
    My aim is to provide professional, but friendly work relationship with Upwork employers. I sell my skills and abilities to assist clients and help them with their business. I'm a team player, keen for new experience, self-driven, results-oriented person with a positive outlook, and a clear focus on high quality. I am proficient and have solid experience with the following office tools: - MS Excel - MS Word - MS Powerpoint - Google Docs I have used the following suite for cloud storage - Dropbox - Google Drive - OneDrive
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    Phone Support
    Customer Service
    Skype
    Customer Support
    Online Chat Support
    Google Docs
    Microsoft Word
    Email Communication
    Data Entry
  • $25 hourly
    Hi! I am a versatile virtual assistant with a diverse skill set tailored to meet the demands of today's dynamic business environment. My expertise encompasses a range of essential tasks, including: Data Entry: Proficient in accurate and efficient data entry, ensuring the integrity and reliability of information. Web Page Design: Skilled in creating visually appealing and user-friendly web pages, combining aesthetics with functionality to enhance online presence. Computer Troubleshooting: Adept at diagnosing and resolving computer issues promptly, ensuring seamless operation and minimizing downtime. Database Management: Experienced in organizing and maintaining databases, optimizing data accessibility, and ensuring data security. Marketing Design: Creative in developing marketing materials that captivate audiences, utilizing design principles to convey messages effectively. Business Management: Well-versed in handling various aspects of business management, from administrative tasks to strategic planning, contributing to overall organizational success. In addition to my virtual assistant capabilities, I bring valuable experience as a licensed insurance agent. In this role, I successfully managed the daily operations of the corporate office, overseeing critical functions such as commission processing, bill payment, and customer service. I maintained continuous communication with agency locations, offering administrative and technical support as required. My responsibilities extended to providing assistance to the President and other management personnel, contributing to the overall success of the agency. My commitment to efficiency, attention to detail, and adaptability position me as an asset for businesses seeking a virtual assistant capable of delivering results across a spectrum of essential functions. I am dedicated to providing reliable and comprehensive support to optimize workflow and contribute to the success of your endeavors.
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    Administrative Support
    Real Estate
    Insurance Policy Analysis
    Phone Support
    Customer Service
    Social Media Management
    Scheduling
    Phone Communication
    Property Insurance
    Email Support
    Microsoft Office
    Data Entry
  • $25 hourly
    15 YRS CSR ON/OFFLINE 6 YRS IB AUSSIE / US TELCO BILLING & SALES 4 YEARS INTERNATIONAL ESL TUTOR 4 YEARS HVAC / VA 2 YEARS SALES COACH 0.5 YEARS UPS TRACKING SPECIALIST I'm highly skilled at helping clients with daily tasks, handling consumer and business calls, texts, and emails with professionalism. I'm detail-oriented, work well under pressure with minimal supervision. Proficient in office tools like Google Suite, MS Office, Canva, Service Titan, Outlook, Monday.com, Slack, Wave phone, Ring central, Zoom, Meets, Blue jeans, WhatsApp, Telegram, SERV man, Nutshell, Pipedrive, and other admin, communications, and CRM tools. I'm a team player, managing multiple calendars and using ticketing systems for service requests. I bring 15 years of valuable customer service experience and expertise in HVAC, sales, billing, tracking, ESL, and virtual assistance. My work involves assisting diverse individuals over the phone, addressing a variety of needs, including but not limited to training new hires, resolving computer issues remotely, and preparing materials for my colleagues and clients. I aspire to be an effective and efficient virtual assistant, ensuring high-quality service. As a freelancer and mother of two, I welcome opportunities with fair wages and benefits to foster a healthy work environment. Collaboratively, we can build loyalty and dedication to the given role. Additional skills I possess are bonus factors for improved output. I am excited to work with you; please contact me, and let's discuss the details. Have a blessed day! WORK EXPERIENCES: November 2021 CSR, VA | UPWORK / INSURANCE / IT CANADA July 2021 EXECUTIVE VA | UPWORK / LOAN COMPANY UNITED KINGDOM December 2020 CSR, VA | UPWORK | HVAC CALIFORNIA June 2020 - December 2020 (Full Time / Remote) INBOUND CSR, TRACKING, BACK OFFICE | UNITED PARCEL SERVICE USA (UPS) March 2020 - December 2020 (Part Time / Remote) ESL TUTOR | SPICUS ENGLISH CENTRAL | INTERNATIONAL STUDENTS June 2018 - May 2019 (Full Time / Remote) CSR, VA | UPWORK | HVAC FLORIDA December 2015 - January 2019 SALES COACH | TELSTRA AUSTRALIA September 2013 - December 2015 SALES EXPERT | SPRINT USA November 2009 - December 2012 PIONEER SERVICE CREW | MCDONALD'S PHILIPPINES
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    Executive Support
    Business Services
    Multitasking
    Customer Service
    Ticketing System
    English Tutoring
    Data Entry
    Phone Support
    Business with 10-99 Employees
    Order Processing
    English
  • $32 hourly
    Top-rated Executive Project Manager, Interpreter/Translator with 6+ years experience in financial, marketing, legal, medical, insurance and technical areas. Certified English, Portuguese and Spanish studies Currently assisting as a Logistic Operations Supervisor for Bellhop Inc, the leading nationwide moving company (started 2023). Responsible for overseeing and managing logistics for major projects, partners, VIPs, and local customers. Served as a Virtual Assistant for Findahelpline.com, the largest global helpline index company (2022-2023). Provided support to the CEO and Vice President for a Google project. Assisted as a Medical Assistant/Intake Coordinator for Affinity Home Care (2022-2023), one of Florida's leading Medicare home care providers. Provided on-site interpretation services as a Specialized Interpreter for the Peruvian Ministry of Defense (2021 - 2022) while employed at JAG International. Worked as a Medical Assistant/Intake Coordinator at Bright Heart Health (2020-2022), the largest telemedicine clinic for mental health and substance use in the US. Served as a Video Medical Specialized Interpreter at Boost Lingo (2019-2020), demonstrating a high level of proficiency in the field. Worked for a Language Line Solutions (2018-2020) contracted company as a Customer Service and Medical specialized interpreter.
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    Virtual Assistance
    Spanish to Portuguese Translation
    Healthcare Management
    Portuguese to Spanish Translation
    Phone Support
    English to Spanish Translation
    Portuguese to English Translation
    Spanish to English Translation
    Financial Translation
    Website Translation
    English to Portuguese Translation
    Medical Translation
    Spanish
    Portuguese
    Email Communication
  • $22 hourly
    A hard working freelancer who has been in the remote industry for almost a decade. I have a wide amount experience in customer service , phone support, Ticket support , Live Chat Support, and email handling . I've worked with large cooperation's and many eCommerce companies . I have maintained a 100% job success rate on Upwork and also have been ranked as a top rated freelancer . I've worked with many customer relationship management software's (CRM'S) , I am a fast learner and is always happy to learn about new projects . Send me a job invitation and ill be happy to forward you my cover letter with further details regarding my experience , Thank you .
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    American English Accent
    Voice-Over
    US English Dialect
    Customer Support
    Canadian English Accent
    Helpdesk
    Voice Acting
    Female
    Phone Support
    Freshdesk
    Zendesk
  • $15 hourly
    I create, maintain, and update spreadsheet reports based on your needs. I have worked in different areas for BPOs, mainly focused on data collection, analysis, and presentation of reports. I have created, and standardized capacity plan files for several companies to improve resources, productivity, and revenue efficiency. I can recognize and recommend operational strategies based on a forecast, KPIs, and business trends per Month, week, day, and at an interval level. • Skills - Data Analysis - Search and Summarize Data - Capacity Planning / Staffing - Client Assistance, Call Center Technical Support, and Customer Service oriented - Native Spanish and Advanced English written and verbal • Proficiency in the following tools - Google SpreadSheets - Google Hangouts and Mail - Microsoft Excel - Microsoft Word
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    Intercom
    Stripe
    Communication Etiquette
    Customer Satisfaction
    Technical Support
    BPO Call Center
    Email Communication
    Data Entry
    Jira
    Phone Support
    Freshdesk
    Microsoft Excel
  • $20 hourly
    I am a graduate of Bachelor of Science in Business Administration major in Financial Management. My studies have included courses in computer science, business administration, speech communications and business writing. I am very flexible and I am confident that I can perform any job that fits my qualifications and skills effectively. I am motivated and skilled with outstanding customer relationship skills. I can speak English, Tagalog and Cebuano. Technologically updated with computer Microsoft applications like Microsoft Word, Microsoft Excel and Microsoft Powerpoint. I can type 50-60 words per minute. I worked a a Customer Service Representative at Qualfon Philippines for 5 years and 6 months and had undergone call center training. I am a Civil Service Professional exam passer.
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    Virtual Assistance
    Phone Communication
    Microsoft Excel
    Administrative Support
    Data Entry
    Customer Service
    Email Communication
    Customer Support
    Xero
    Medical Billing & Coding
    Online Chat Support
    Phone Support
  • $20 hourly
    I have 8 years of vast experience in technical support and customer service field. My strength is my flexibility to handle change. As customer service representative and technical support staff at my previous jobs, I was able to perform my tasks, responsibilities and duties both professionally and excellently. With dedication and focus, I can learn fast and adapt with ease to change. I am a good team player and can work with less supervision. Regards, Honzen
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    Network Equipment
    Network Administration
    Technical Support
    Cold Calling
    Customer Service
    Cold Call
    Product Research
    Data Entry
    Email Communication
    Appointment Scheduling
    Product Listings
    Appointment Setting
    Phone Support
    Email Support
    Online Chat Support
  • $18 hourly
    My motto: A man who is a master of patience is master of everything else. ~George Savile I am a multitalented, curious, bilingual (Spanish & English), patient, and a dedicated human being with strong leadership skills. I always provide high-quality work output, ensuring all issues are resolved by all means possible. The knowledge and experience I gained working as a Customer Service Agent have been very helpful in making sure I only provide excellent client experience to current and future clients. I enjoy making customers happy and solving their issues. It gives me great satisfaction to watch a business improve and grow through awesome customer support. I worked for “Capital One” Bank and assisted customers on their concerns about credit cards some of the inquiries were invoice questions, taking payments, personal information updates, send or re-send statements, general customer complaints, and even technical support to clients on the company’s website, and always taking responsibility to ensure customers were satisfied. Ever since I started working as a freelancer, I have done a variety of projects wherein tasks include but are not limited to: ✓ Customer Support ✓ Sales ✓ Chat Support ✓ Email handling ✓ Virtual Assistance ✓ Data entry ✓ Tech Support ✓ And other Computer-related tasks. I have work experience using the following applications/tools: ✔︎ MS Office ✔︎ Google Apps (Drive, Calendar, Sheets, Docs, etc) ✔︎ Asana ✔︎ TimeCamp ✔︎ Zoom ✔︎ CRM ✔︎ Trello ✔︎ Tossable ✔︎ Adobe Photoshop (Intermediate) ✔︎ Adobe Illustrator (Intermediate) ✔︎ Adobe Lightroom (Advanced) ✔︎ iMovie (Intermediate) In my years of experience, I have worked with several companies from different fields such as non-profits, education, banking, tourism, real state, etc. These experiences have made me grow as a person and a professional. I have a very open mindset and I am always willing to learn new things and improve my skills to give better service and quality outputs to my clients. If you're ready to work together, feel free to send me an invite and let's talk about how I can best help you.
    vsuc_fltilesrefresh_TrophyIcon Phone support
    Market Research
    Customer Service
    Microsoft Excel
    Mobile App Testing
    Information Technology
    Logistics Management
    Google Sheets
    Sales
    English to Spanish Translation
    Web Testing
    Spanish to English Translation
    English
    Phone Support
    Order Processing
    Product Onboarding
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How it works

1. Post a job (it’s free)

Tell us what you need. Provide as many details as possible, but don’t worry about getting it perfect.

2. Talent comes to you

Get qualified proposals within 24 hours, and meet the candidates you’re excited about. Hire as soon as you’re ready.

3. Collaborate easily

Use Upwork to chat or video call, share files, and track project progress right from the app.

4. Payment simplified

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How to Hire Top Phone Support Specialists

Phone support specialists can help you deliver better customer service by providing real-time support over the phone.

So how do you hire phone support specialists? What follows are some tips for finding top phone support specialists on Upwork.

How to shortlist phone support professionals

As you’re browsing available phone support consultants, it can be helpful to develop a shortlist of the professionals you may want to interview. You can screen profiles on criteria such as:

  • Industry fit. You want a phone support specialist who understands your industry so they can troubleshoot issues unique to your business’s products and services.
  • Project experience. Screen candidate profiles for specific skills and experience (e.g., working at a call center using Zendesk Talk).
  • Feedback. Check reviews from past clients for glowing testimonials or red flags that can tell you what it’s like to work with a particular phone support specialist.

How to write an effective phone support job post

With a clear picture of your ideal phone support specialist in mind, it’s time to write that job post. Although you don’t need a full job description as you would when hiring an employee, aim to provide enough detail for a freelancer to know if they’re the right fit for the project.

An effective phone support job post should include:

  • Scope of work: From fielding phone calls to offering tech support, list all the deliverables you’ll need.
  • Project length: Your job post should indicate whether this is a smaller or larger project.
  • Background: If you prefer experience with certain industries, technologies, or customer service tools, mention this here.
  • Budget: Set a budget and note your preference for hourly rates vs. fixed-price contracts.

Ready to fill your digital call center with remote phone support agents? Log in and post your phone support job on Upwork today.

PHONE SUPPORT SPECIALISTS FAQs

What is phone support? 

Phone support plays an important role in a business’s customer relationship management (CRM). Many people still prefer to speak in real time with customer service representatives over the phone. Offering customer support over the phone can be a great way to stand out in an increasingly digital workplace.

Here’s a quick overview of the skills you should look for in phone support professionals:

  • Phone support
  • Customer service
  • Customer support tools (e.g., Salesforce, Zendesk, Zoho Desk)

Why do you want to hire phone support specialists?

The trick to finding top phone support specialists is to identify your needs. Are you looking for a customer service representative to staff your digital call center? Will you expect them to also perform other clerical duties such as inputting information into a CRM tool? The cost of your project will depend largely on your scope of work and the specific skills needed to bring your project to life.

How much does it cost to hire a phone support specialist?

Rates can vary due to many factors, including expertise and experience, location, and market conditions.

  • An experienced phone support specialist may command higher fees but also work faster, have more-specialized areas of expertise, and deliver higher-quality work.
  • A freelancer who is still in the process of building a client base may price their phone support services more competitively.

Which one is right for you will depend on the specifics of your project.

How long should you contract a phone support specialist to complete your project?

As difficult as it is to estimate how long you will need a phone support specialist, budgeting time is very important to keeping your project on track.

Be prepared to budget more time for more-demanding phone support projects. For example, offering basic customer support covering shipping and order information is typically less involved than offering technical solutions for a software product in real time.

What are the steps involved to hire phone support specialists?

Here’s how to hire phone support consultants in four simple steps:

  1. Identify your project needs, whether it’s answering phone calls or offering tech support.
  2. Define the scope of work and write a detailed job post. Be specific about deliverables (e.g., answer phone calls and file technical support tickets).
  3. Review proposals and shortlist potential phone support specialists for unique skills needed to bring your project to life (e.g., speaking Spanish).
  4. Interview phone support talent to gauge whether they’re the right fit for your project.
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