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  • $70 hourly

    • 5.0/5
    • (11 jobs)
    I’m passionate about turning great ideas into real-world achievements and guiding small to medium teams or businesses through their unique challenges. My aim is to understand your big-picture vision and goals, which helps me spot new opportunities as well as navigate potential obstacles before they arise. I focus on strategies that ensure long-term success and thrive when contributing to a culture that values and prioritises innovation, change, and results. I’m equally interested in data and trends as I am in people, culture and building relationships. My experience spans over many roles and functions: 12+ Project management and planning 12+ New system implementation and process improvement 10+ Customer management and relationships 10+ Executive support 9+ Leadership roles with people management 7+ Business analysis and strategy 7+ Operations management 6+ Finance support and admin 6+ Recruitment and HR support 5+ Data cleansing & analysis 5+ Marketing support 5+ Stakeholder training 3+ Research and writing How I Can Assist Your Business: * Review your current processes, systems, tech and team to help you identify more effective and efficient ways of operating. * Establish strong foundations through new frameworks, processes, platforms and solutions tailored to advance your business objectives. * Lead and manage projects, stakeholders and resources focusing on quality outcomes and results. * Guide or participate in strategic planning and problem solving to help you tackle current issues and brainstorm the best paths forward for new ideas or initiatives. If you're in search of a genuine and dependable partner to help guide your business to its desired destination, we could be a perfect match. Let's connect and explore how we can achieve great things together. --- Love learning learning new Tech. Apps and software used includes: Excel | PowerPoint | Asana | Slack | Basecamp | Dropbox & Box | Teams | Zoom | Wrike | Microsoft NAV | ZoomInfo | Xero | ClickUp | Wordpress | Zendesk | Jira | HubSpot | Figma | Gorgias | Shopify
    Featured Skill Process Improvement
    Project Management
    Business Management
    Process Optimization
    Training
    Business Operations
    Leadership Skills
    Communications
    Implementation
    Decision Making
    Data Management
    Administrative Support
    Critical Thinking Skills
    Digital Project Management
    Microsoft Excel
    Stakeholder Management
  • $60 hourly

    • 5.0/5
    • (13 jobs)
    I use data-driven approaches and process to facilitate the optimization of your business operations to enhance efficiencies, reduce operating costs, and introduce opportunities to scale that allow you as Senior Leadership to focus your efforts on business growth. We will use proven processes and techniques to facilitate a structured, customer focused solution for your service oriented business. Client results: - 45% increase in customer satisfaction within 1 quarter - $77k in ongoing operating costs sourced with no impact to service, whilst increasing the customer experience - $120K savings in staffing resources You will have more time to work on the business knowing it can run without your regular oversight. I work alongside service oriented businesses earning with turnovers over $500K. Proficient working with: Workato Azure DevOps Zoho Monday.com Clickup Salesforce Trello SAP Jira Notion Confluence My services: ✅ Business Coaching ✅ Xero ✅ Bookkeeping (Non-BAS Agent) ✅ Digital transformation assessments and planning ✅ Continuous improvement planning ✅ Growth Strategy ✅ Operations Consulting ✅ Business Process Automation ✅ Building Training Programs ✅ SOP Creation ✅ File Management ✅ System Creation ✅ System Automation ✅ Efficiency Analysis and Improvements ✅ Project Management ✅ Operations Management ✅ UGC Management
    Featured Skill Process Improvement
    Efficiency Leaders ELAP
    Scrum
    Azure DevOps
    Critical Thinking Skills
    Operations Management Software
    Microsoft Excel
    Digital Project Management
    Project Management
    Client Management
    Business Operations
    Business
    Continuous Improvement
    Customer Relationship Management
    Call Center Management
  • $35 hourly

    • 5.0/5
    • (2 jobs)
    I have over ten years’ experience developing and maintaining quality systems. Let me help you implement efficient processes and systems to provide your clients with high quality products and services.
    Featured Skill Process Improvement
    Regulatory Compliance
    Quality Audit
    Internal Auditing
    Complaint Management
    Flowchart
    ISO 9001
    Process Documentation
    Government Reporting Compliance
    Compliance
    ISO 27001
  • $40 hourly

    • 5.0/5
    • (34 jobs)
    🚨 Are you working IN your business and not ON your business? 🚨 Hi, I'm Michelle, a native English speaking Australian 🇦🇺. With over ten years of experience in virtual business administration and operations support, I offer a proactive, tech-savvy approach, coupled with excellent problem-solving skills. Clients regard me as fast, autonomous, highly organized, reliable, and trustworthy. I've honed my skills through workshops with The Entourage, an entrepreneurship training organisation based in Sydney, AU. Specializing in working with entrepreneurs and C level executives, I excel in systemizing business operations, task execution, and optimizing work schedules to enhance productivity. Recognized as a top-tier talent, I'm expert-vetted on Upwork, representing the top 1% of freelancers. My aim is to grant clients time and peace of mind by managing their back-office tasks, allowing them to focus on business growth. I can assist you and your company with the following services: 🆂🅔🅡🅥🅘🅒🅔🅢 🅞🅕🅕🅔🅡🅔🅓 ✔️ Email and calendar optimization and management. ✔️ File/Document management. ✔️ Correspondence/Communication. ✔️ Mail Merges ✔️ IT setup and management. ✔️ Bookkeeping and tax preparation for your accountant. ✔️ Online form filling. ✔️ Banking and loan applications. ✔️ Business grant applications. ✔️ Operating agreements/contracts. ✔️ Contract, investment, supplier, asset registers. ✔️ Cost control and auditing of expenses from P&L. ✔️ Sourcing quotes from suppliers and re-tendering supplier annual contracts. ✔️ Upwork team administrator. ✔️ Google Workspace administrator. ✔️ LastPass team administrator. ✔️ CRM management. ✔️ Task coordination, management and prioritisation. ✔️ Investment administrator and fund management. ✔️ Investor monthly updates. ✔️ LLC/Company Admin - Filing new companies, EINs, annual report filings. ✔️ Web3 admin tasks - ENS domains, MetaMask wallet, ETH transfers, POAPs, token distributions. ✔️ Discord and Telegram group/channel administrator. ✔️ Meeting coordination. ✔️ Travel and event bookings. ✔️ Accounts Payable. ✔️ Accounts Receivable. ✔️ Telecommunication. ✔️ Procurement. ✔️ Logistics. ✔️ Project management. ✔️ Personal assistant - appointment bookings, paying bills, online shopping. ✔️ Upwork recruiting, training and onboarding. ✔️ Systemising business processes and developing Standard Operating Procedures (SOP). ✔️ Developing and maintaining company directory, intranet/wiki, registers, training manuals. ✔️ Attending online courses and preparing notes and summary on each course. 🅓🅔🅜🅞🅝🅢🅣🅡🅐🅣🅔🅓 🅢🅚🅘🅛🅛🅢 ⭐ Highly proactive. ⭐ Entrepreneurial mindset. ⭐ Superior organizational and multitasking skills. ⭐ Excellent communication skills. ⭐ Proficient with online coordination/communication tools. ⭐ Discreet with a high degree of confidentiality. ⭐ Creative problem solving and troubleshooting skills. ⭐ Detail-oriented and process-driven. ⭐ Creative and resourceful, able to think outside the box. 🅞🅝🅛🅘🅝🅔 🅒🅞🅞🅡🅓🅘🅝🅐🅣🅘🅞🅝 🅣🅞🅞🅛🅢 & 🅐🅟🅟🅢 🚀 Telegram, Discord, DeSo, Whatsapp. 🚀 Notion, Trello, Monday.com, Asana. 🚀 Calendly, LastPass, DocHub, Docubee. 🚀 Microsoft Office, Google Workspace Apps. 🚀 Xero, ApprovalMax, Dext, Quickbooks Online. 🚀 Signaturesatori, Canva. 🚀 Zoom, Google Meet, Uber Conference. 🚀 ChatGPT
    Featured Skill Process Improvement
    Communications
    Calendar Management
    Bookkeeping
    Web3
    Notion
    Business Operations
    Google Sites Administration
    Executive Support
    Email Communication
    Virtual Assistance
    File Management
    Task Coordination
    Scheduling
    Google Workspace
  • $80 hourly

    • 5.0/5
    • (18 jobs)
    Publicly practicing Chartered Accountant, ATO Registered Tax Agent and ASIC agent in Australia. Specialising in provision of business startup advice, business advisory, accounting and taxation services to businesses, sole traders and individuals. With 25+ years' experience, it is my aim to be a trusted and valued business adviser and strategic partner for you and your business. During my corporate career, I worked in a top 4 professional services accounting firm as a Manager and later on in commerce. My work took me all around the world, in various capacities providing a wide range of accounting, governance, risk and compliance services, as well as business advisory services to multi-million and billion dollar businesses. I have extensive experience across a variety of industries in both service and manufacturing environments, and also in both public and private sector. I gained incredible experience and exposure to high level business practices, efficient processes and various ERP software like SAP, PeopleSoft and many more. Now running a successful boutique business practice, built from the ground up, and I would like to share the wealth of my experience and knowledge with my clients to help them grow and succeed. It is really a chance for me to pass along a few of those lessons learned that will be of service and use to you. My areas of expertise include: • business startup advice & setup • business structure advice & setup • financial management • business budgeting • cash flow forecasting • development of policies and procedures • risk management • process improvement • business valuations • reporting & analysis • taxation • management accounting • inventory management • auditing • compliance and governance I hold a Bachelor of Business degree majoring in Accounting and International Business, and am a member of the Chartered Accountants Australia and New Zealand, holding a Certificate of Public Practice. I am also a Xero Certified Silver Champion, Myob Partner and Quickbooks Certified ProAdvisor.
    Featured Skill Process Improvement
    Goods & Services Tax
    Employee Training
    Financial Analysis
    MYOB Administration
    Xero
    Annual Report
    Intuit QuickBooks
    Cash Flow Analysis
    Financial Report
    Internal Control
    Sarbanes-Oxley Act
    Bank Reconciliation
    Tax Return
  • $35 hourly

    • 4.7/5
    • (5 jobs)
    I'm a Meditation Voice Over, Audiobook Narrator, Data Entry & Systems Solution Specialist with a wide experience in: - * Audiobook & Guided meditation voice recordings and narration *Self Help & Motivational Blogger * Self Published 2 paperback books * Online digital System Solution & Support for small business setup * System Process Improvement * Data Entry * Problem solving * Accounts Payable processes *Bookkeeping (transactional & reconcilation) My diverse online skills, include my love for audio narration and writing as a way to empower, educate and entertain through the power of words Plus I have a deep passion for writing and creating positive transformational experiences through my self help books and Audio tracks and narration. But I also have 20+ years in Administrative industry as I have the experience and efficiency needed for accuracy of data entry & system improvement & Small online business systems solutions & set up to ensure simplicity but also efficiency of process I pride myself on ensuring, all work I take on, is completed at a standard that the client is satisfied with
    Featured Skill Process Improvement
    Accounts Payable
    Transaction Data Entry
    Google Docs
    System Administration
    System Automation
    Female Voice
    Voice Acting
    Calming Tone
    Meditation
    Inspirational Tone
    Voice Recording
    Audiobook Narration
    Self-Help
    Personal Development
  • $80 hourly

    • 5.0/5
    • (1 job)
    As a Chartered Accountant with over 15 years experience working as a Consultant in a Big 4 Firm, I have a wide range of knowledge, skills and experience within Financial and Management Accounting (including process improvement through automation) in both the government and private sectors. I have professional indemnity insurance for consulting services. I am a Xero Certified Advisor and have a Bachelor of Commerce (Finance) and Economics degree from the Australian National University. Continual learning is a passion of mine and I have complemented my accounting experience with a very good understanding of accounting related software and the ability to automate processes through custom coding and by leveraging automation software. I was the Costing and Profitability (C&P) lead for the CFO Advisory Team, where I was responsible for building upon the current knowledge base in the C&P team, business development (e.g. liaising with clients and writing proposals), assisting in the hiring of new staff and mentoring current and new staff. Over this time I developed a wide variety of skills relating to the improvement of the finance function of businesses, and have worked with clients in a range of industries such as Health, Defence, Education, Food, Sport, Public Sector (National, State and Local) and Not-for-Profits. In particular, I am well-versed in assisting clients with: - Budgeting/Forecasting across the entire Financial Planning and Analysis lifecycle, including developing and maintaining budgets for areas such as Capital, Other Works, Workforce, Maintenance and IT. - Experience with reviewing the current budget approach and methodologies of a company in order to make recommendations, and then in implementing these recommendations. Financial Analysis and modelling is also a strong point as I have reviewed numerous financial models that support tenders, procurement decisions, cost reduction initiatives, business cases and business restructuring initiatives. - Proficiency in Xero and MYOB Advanced, including automating bank reconciliations, developing Chart of Accounts and Entity structures, and integrating APIs into BI tools. I am a Xero Certified Advisor. - Conducting Chart of Account reviews to identify areas for improvements, including the use of Sub-accounts, and Project and Task codes to facilitate a more granular level of reporting within specific areas of the business. - Project Management, primarily in the planning and design phases for IT implementations. This includes building solution documents to be used in the build and test phases of the implementation. My technical coding experience provides a good base for understanding and working with data and database structures, understanding the migration process and the upskilling required for staff to use new systems. - Cost and Financial Modelling (using Excel, VBA and Power BI) to better equip clients to make strategic decisions by more accurately calculating the impact of cost drivers on their business. - Cost and Profitability Analysis, through approaches such as activity-based costing (as per above), to assist clients in making go or no-go decisions on prospective products or services to provide, or to cease current offerings to customers. - Process Improvement through automation (API Integration, Data Management, Cloud Accounting etc.) which allows for the more accurate completion, in a timely manner, of budgeting, reporting and administration activities. I have experience with working with cloud accounting software such as SAP, Xero, MYOB, Zoho Books and Sage, and extensive experience with BI tools such as Excel and Power BI. - Supporting tender processes (as a financial analyst) from document development to the successful selection of a Tenderer. Supporting numerous activities such as the development of the Pricing Book and the Evaluation approach, financial analysis of tender responses, gap analysis to ensure a like-for-like assessment of tenders, and support in the negotiation phase with preferred tenderers. - Financial Statement Consolidation, including developing new Chart of Account structures, creating new related party accounts, identifying and eliminating related party transactions, and the development of approaches and tools to automate the process. This well-rounded and extensive experience allows me to offer clients a number of vital finance function services, without having to engage and manager a number of other contractors to complete the work. I have a portfolio of work I have completed previously that I am able to show perspective clients, so please reach out if examples of my work are required.
    Featured Skill Process Improvement
    Software Configuration Management
    Big Data
    Business Intelligence
    Xero
    Stakeholder Management
    API Integration
    Cost Accounting
    Financial Analysis
    Financial Accounting
    Project Management
    Management Accounting
    Excel Macros
    Power Query
    Microsoft Power BI
  • $40 hourly

    • 5.0/5
    • (4 jobs)
    Versatile Business Analyst with expertise in Agile environments, skilled in stakeholder collaboration, process modelling (UML, BPMN), and creating user stories. Proficient in UX/UI design and data visualization for strategic decision-making. Experienced with SaaS platforms, including Microsoft Dynamics Navision and Monday.com, with a strong ability to translate business needs into effective technical solutions
    Featured Skill Process Improvement
    UI/UX Prototyping
    UML Diagram
    Business Process Model & Notation
    Business Process Modeling
    Usability Testing
    Requirement Management
    Microsoft Power BI Data Visualization
    Figma
    Jira
    Agile Project Management
    Business Analysis
    CRM Software
    CRM Automation
    Product Development
  • $95 hourly

    • 5.0/5
    • (2 jobs)
    I am an experienced Agile Coach, Delivery/Program Manager, and Trainer. I have worked across 4 countries: UAE, AUS, MAL, & PAK in various domains such as: Airlines & Aviation, Operations, Banking, Retail, Consulting etc. I help & coach teams and individuals being better at delivering actual business value using Agile ways of working. Professional Agile Certifications I hold are: Professional Agile Leader (PAL), Professional Scrum Master (PSM), Professional Scrum Product Owner (PSPO), and Certified SAFe® 5 Program Consultant (and SAFe trainer).
    Featured Skill Process Improvement
    Scrum
    Agile Project Management
    Business Coaching
    Employee Training
    Product Management
    Change Management
  • $38 hourly

    • 4.8/5
    • (19 jobs)
    I enjoy helping businesses grow and achieve their goals. I have developed five businesses in the last four years outside of Upwork and helped many others through this platform. Automation. Chatbots. Project Management. Marketing. Video and Sound. Graphic Design. Writing.
    Featured Skill Process Improvement
    Communications
    Video Editing
    Website Redesign
    Business Writing
    Technical Support
    Software Testing
    Startup Consulting
    Website Content
    IT Management
    Creative Writing
    English
  • $65 hourly

    • 5.0/5
    • (3 jobs)
    I am an experienced consultant with a proven track record of successful projects in the fields of Business Strategy, Human Resources, Operations Consulting and Financial Management. Whether you are a start-up business looking for investors, or an established firm looking for high-level outsourced expertise, I am here to help! - I have worked in senior role at a diverse range of organisations, from start-ups to multinational corporations. - I have been engaged in a many successful consulting projects in international markets including Australia, UAE, Singapore, Ukraine, Bahrain and Kuwait. - I will fully underscore all project deliverables at the commencement of the project and ensure that these are delivered to your satisfaction at the completion of the project. - Maximizing the project's value to a client's business and customer satisfaction are imperative for me, therefore, I ensure to provide in-depth guidance to every customer, on how to achieve their objectives.
    Featured Skill Process Improvement
    Hospitality & Tourism
    Art Curation
    Business Management
    Entrepreneurship
    Business Planning & Strategy
    Financial Management
    Startup Consulting
    Human Resources Consulting
    Business Strategy
    Recruiting Process Consulting
    Management Consulting
    Business Plan
    Business Operations
    Change Management
  • $20 hourly

    • 5.0/5
    • (7 jobs)
    I am a highly self-motivated and driven individual with over 20 years of experience in business, customer service, consultative sales, process mapping and improvement, and HR. I possess outstanding leadership and coaching skills, and a solid business acumen, including the ability to interpret legislation and industrial relations rules. I can create and implement effective business strategies and improvements to increase overall profitability. I have a natural ability to develop positive client relationships and establish strong business connections.
    Featured Skill Process Improvement
    Staff Recruitment & Management
    HR & Business Services
    Partnership Agreement
    Contract Drafting
    Customer Relationship Management
    Business Management
    Continuous Improvement
    Lean Consulting
    Scaled Agile Framework
    Strategy
    Business Consulting
    Business Coaching
  • $100 hourly

    • 0.0/5
    • (0 jobs)
    I am a dedicated professional with over 20 years of cross-industry experience, specializing in Data & Reporting, Business Process Optimization, System Implementation, and Operational Efficiency. Known for my resourcefulness, I approach challenges creatively while maintaining a sharp focus on accuracy and efficiency. With a deep passion for data, I excel in analyzing, troubleshooting, and validating information to unlock actionable insights. I have extensive experience in data migration, where I validate and transform data from multiple sources, ensuring seamless integration into new business systems. My expertise lies in managing complex system implementations, from gathering and cleansing data to building robust workflows and automations that align with organizational needs. I’m particularly enthusiastic about leveraging data visualization to drive decision-making and implementing continuous improvements that enhance quality and streamline processes. My recent work includes leading the end-to-end migration of legacy tools into modern systems like Monday.com and Borealis Stakeholder Management Software, ensuring data integrity and building custom solutions that empower teams. Adaptability and agility have been essential throughout my career, allowing me to navigate diverse challenges effectively. My core values—integrity, kindness, and accountability—guide my work and interactions. Committed to delivering exceptional service, I believe that collaboration with like-minded professionals is key to achieving meaningful results.
    Featured Skill Process Improvement
    Microsoft Power BI Data Visualization
    Interpersonal Skills
    SQL
    Continuous Improvement
    Project Management
    Data Visualization
    Meeting Agendas
    Business Intelligence
    Process Infographics
    Microsoft Power BI
    Resource Allocation
    Business Process Management
    Quality Inspection
    Stakeholder Management
  • $50 hourly

    • 0.0/5
    • (1 job)
    15+ years' experience in management, business improvement and analysis roles, with proven success in the end-to-end delivery of business change initiatives, supporting and driving strategy. Experience across industries has developed a keen commercial acumen, with an emphasis towards business analysis, process design and improvement, change management, stakeholder engagement, and data analysis and management.
    Featured Skill Process Improvement
    Proofreading
    Report Writing
    Data Migration
    Data Management
    Training & Development
    Process Development
    Requirements Specification
    Data Entry
    Data Cleaning
    Data Analysis
    Microsoft Excel
    Business
    Process Design
    Business Analysis
  • $30 hourly

    • 4.9/5
    • (2 jobs)
    Hello there! Through managing my own website and crafting, updating, and editing a range of articles for two others, I've honed my SEO skills in the content website space. Let's connect and bring your projects to new heights together.
    Featured Skill Process Improvement
    Geology
    Mining
    Office 365
    Continuous Improvement
    Data Management
    Quality Assurance
    Quality Control
    Data Entry
    SEO Writing
    SEO Performance
  • $65 hourly

    • 0.0/5
    • (0 jobs)
    Operational Excellence professional with 14 years' experience within professional services firms across multiple industries.
    Featured Skill Process Improvement
    Master Data Management
    Process Documentation
    Process Development
    Business Innovation
    Account Management
    Project Delivery
    Information Management
    Project Management
    Business Analysis
    Quality Management System
    Change Management
    Analytics
    Data Visualization
    Business Intelligence
  • $30 hourly

    • 5.0/5
    • (5 jobs)
    Based in Melbourne, Hebba is a certified and degree qualified IT Consultant with over 10 years of experience in: IT Audits (i.e. Website, systems, process, ISO9001) Cybersecurity Assessments, Solutions / Compliance (SOCI) and Threat management Strategy and Risk, Product Owner CRM Software (HubSpot, Salesforce, Microsoft, POS) Data Analysis, Reporting, Data Engineering, AI Business Strategy and Analysis (i.e. Requirements, Data Governance, Implementation) Vendor/Product management Process analysis SharePoint maintenance System administration and training Custom dashboards AI and Data Governance Frameworks Hebba undertakes projects through her consulting firm ACUO IT Consulting. Founded in 2008, Melbourne-based ACUO IT Consulting provides strategy, system auditing, and technical implementation for businesses of all sizes. We specialize in SAP, Microsoft, Salesforce, Amazon, Google, Oracle, HubSpot, and more. Our certified staff focus on sustainable solutions tailored to your needs.
    Featured Skill Process Improvement
    Business Process Reengineering
    Software Specifications
    Vendor Management
    ISO 9000
    IT Management
    IT Project Management
    IT Compliance Audit
    IT Consultation
    Agile Project Management
    Software Consultation
    Business Process Management
    Business Analysis
    Cybersecurity Management
    Information Technology
  • $100 hourly

    • 0.0/5
    • (0 jobs)
    A learning & development devotee with 15 years experience in the beauty and spa, retail pharmacy, petrol & convenience & QSR industries. Learner engagement, light bulb moments and the ability to focus on workflow and performance improvement have underpinned my career success. My skills can assist you and your business by; - Designing a suite of training resources (policies, processes, e-learns, session plans) - Develop a learning strategy or framework that is aligned to your business strategy - Facilitate training and learning sessions - Train the Trainer - Consult on LMS & HRIS platforms for functionality and streamlining of resources - Process mapping with innovation or agile methodologies - Workplace coaching: As a coach or delivering coaching workshops to upskill the team Let's chat about how I can add value to you, your brand or business.
    Featured Skill Process Improvement
    Elearning LMS Consulting
    Soft Skills Training
    Leadership Training
    Training Data
    Employee Training
    Training Presentation
    Training Materials
    Microlearning
    Learning Management System
    Continuous Improvement
    Compliance Training
    Facilitation
    Training Needs Analysis
    Training & Development
  • $30 hourly

    • 5.0/5
    • (0 jobs)
    * Currently working with a well-established engineering and project management company. * Previously worked for one of the largest authorized Cat® dealers in the world (WesTrac). * 5+ years of working experience in process improvement and business / management consulting. * Worked as Management trainee at Walt Disney in Florida * Master of Business Administration Global * Represented The University of Newcastle to international students globally and with Study NSW.
    Featured Skill Process Improvement
    Management Skills
    Process Infographics
    Project Report
    Project Delivery
    QuickBooks Online
    Xero
    Salesforce
    SAP
    Tableau
    Business Analysis
    Microsoft Project
    Business Management
    Project Management
    Continuous Improvement
  • $74 hourly

    • 0.0/5
    • (0 jobs)
    Yo! I'm Rhys (pronounced 'Reece') 👋 I build automation systems that save businesses hundreds of hours and hundreds of thousands of dollars. Government agencies have trusted me to streamline their operations, and I run a YouTube channel on AI and automation to help business owners do the same. I use cutting-edge tools like GPT-4, DALL-E, Make, Zapier, N8N, and Vapi to create seamless, scalable workflows that eliminate busywork and supercharge efficiency. ----- The deeper dive (if you’ve got a minute): Hey there! I’m Rhys 👋—a technology consultant with a Master’s-level education and 10+ years of experience in automation, AI, and business efficiency. I specialize in building automation systems that generate revenue, reduce costs, and eliminate tedious manual work. My work has helped businesses scale faster, boost profits, and stay ahead of competitors. My favourite built systems include: - Automated lead generation & outreach – AI-driven systems that find, qualify, and engage leads via email, SMS, or social media with personalized messaging. - Content marketing automation – AI-powered workflows that create blog posts, articles, social media snippets, images, and even YouTube videos on autopilot. - Automated sales systems - Utilising voice AI agents to cold call prospects at scale, assess interest and book appointments with qualified sales people to close sales. - Project proposal automation – Streamlining the sales process by generating tailored project proposals with minimal effort. - Smart email management – Automated email sorting, labeling, and AI-driven responses to keep your inbox under control. I’ve worked with nearly every major CRM and project management tool (think Monday, Asana, Airtable, Salesforce), and I’ve built dozens of custom API integrations to supercharge their functionality. If you need an automation expert who doesn’t just build systems—but builds them to last—let’s talk. Whether you need a one-off solution or long-term support, you’ll get high-quality automation, seamless implementation, and crystal-clear communication every step of the way. Let’s build something great together! Looking forward to working with you.
    Featured Skill Process Improvement
    SQL
    Python
    C++
    JavaScript
    Project Management
    Automation
    Generative AI
  • $65 hourly

    • 0.0/5
    • (0 jobs)
    I help organizations strengthen governance, manage risks, and improve processes through tailored internal audit and risk consulting solutions. What I Bring: - Strategic Audit Planning: Development of annual internal audit plans based on risk profiles, assurance mapping, and stakeholder input. - Efficient Engagement Delivery: Scoping, managing, and executing audits and risk projects, including risk assessments, control evaluations, and Board-level reporting. - Process Optimisation: Reviews of finance (AP, AR, Payroll), HR (onboarding/offboarding), and credit (loan origination, credit assessment) processes. - Compliance & Gap Analysis: Assessments against APRA, ASIC, ISO, and other regulatory standards. - Focused on delivering actionable insights and practical solutions, I empower organisations to stay ahead of risks and achieve operational excellence. Let’s connect to ensure your processes and controls align with your goals.
    Featured Skill Process Improvement
    Process Design
    Process Flow Diagram
    Process Documentation
    Internal Reporting
    Internal Control
    Internal Auditing
    Enterprise Risk Management
    Governance, Risk Management & Compliance
    Risk Assessment
    Risk Management
    Accounting Basics
  • $60 hourly

    • 0.0/5
    • (0 jobs)
    I am a results-driven Operations Manager with extensive project management experience. - Expertise in overseeing operations across residential and commercial sectors. - Skilled in managing multiple projects, ensuring timely and cost-effective delivery. - Strong communicator, building relationships with teams, management, and clients. - Highly organised, motivated, and adaptable, with a focus on operational efficiency and client satisfaction.
    Featured Skill Process Improvement
    Facebook Marketplace
    Data Entry
    Project Requirements
    Project Logistics
    Project Workflows
    Website
    FAQs Compilation
    HubSpot
    Ecommerce Site Setup
    Manage Ecommerce Site
    Process Development
    Process Design
    Project Management
    Marketing Operations & Workflow
  • $55 hourly

    • 0.0/5
    • (1 job)
    🚀 Automation & Integration Specialist | Zapier | Make.com | Streamlining Workflows I design, develop, monitor, and maintain seamless automation solutions that streamline your business processes—saving you time, reducing costs, and boosting productivity. With expertise in Process Mapping, Zapier, Make.com, and API integrations, I help businesses eliminate manual tasks and create efficient, scalable workflows. What I Offer: ✅ Process Mapping – Map processes to understand current state and stakeholder pain points ✅ Custom Automations – Automate repetitive tasks and optimise operations ✅ System Integrations – Connect apps and platforms for seamless data flow ✅ Workflow Optimisation – Identify and eliminate inefficiencies ✅ Monitoring & Maintenance – Ensure your automations run smoothly Why Work With Me? ✔ Expert in No-Code & Low-Code Tools – Delivering tailored solutions without expensive development ✔ Results-Driven – Focused on maximising efficiency and ROI ✔ Clear Communication – Transparent updates and documentation for easy management
    Featured Skill Process Improvement
    Software Integration
    API Integration
    Learning Management System
    HR & Recruiting Software
    Asana
    Miro
    Zapier
    Make.com
    Process Optimization
    Process Integration
    Process Flow Diagram
    Process Documentation
    Process Design
  • $50 hourly

    • 0.0/5
    • (0 jobs)
    14+ years of experience in test automation and 5 years in leadership role (QE manager). - Proven expertise in managing testing and development teams, with a deep understanding of the complete product lifecycle. - Skilled in coaching engineers on various testing methods, process and practices, automation tools, and frameworks. - Expertise in adding quality gates in CI/CD pipelines
    Featured Skill Process Improvement
    Project Planning
    Root Cause Analysis
    People Management
    Software Testing
    Regression Testing
    Smoke Testing
    CI/CD
    Coaching
    AI Code Generator
    GUI Testing
    API Testing
    Test Strategy
    Test Automation
    QA Management
  • $40 hourly

    • 0.0/5
    • (0 jobs)
    PROGRAM TEST MANAGER COMMITMENT | LEADERSHIP | AUTOMATION EVANGELIST Forward-thinking leader with demonstrated ability to think creatively & strategically, excelling in managing complex technical environments for growing operations. Extensive experience in Project, Quality & Test Management, establishing Center of Excellence (CoE) along with leading E2E delivery of Intelligent Automation (IA) solutions.
    Featured Skill Process Improvement
    Process Optimization
    Quality Control
    Quality Assurance
    Robotic Process Automation Software
    Robotic Process Automation
    Test Results & Analysis
    Test Development
    Test Execution
    Test Requirements
    Test Plan
    Test Case Design
    Test Automation
    Test Management
    Testing
  • $139 hourly

    • 0.0/5
    • (0 jobs)
    All businesses can improve and those that strive to improve find success. I dive straight to the heart of process improvement: clarifying how a business carries out its work using process maps, identifying areas for improvement and implementing solutions to deliver permanent change. I’m driven to provide the tools and know-how for companies to smooth out their operations and reach their potential. - I engage with staff to produce process maps - My process maps have special features: - Clickable links to dive from a bird's eye view of the business to any aspect of its operation in detail - Clickable links on any task to open related procedures, checklists, templates and other documents - I draw process maps in Visio, draw.io, PowerPoint, Nintex Process Manager (formerly Promapp), Miro or can pick up other packages quickly - I can set up access to the process map, placing some aspects in easy-to-reach locations for staff members while restricting access where appropriate - I can train staff in how to use and maintain the process map - I can facilitate discussions on process issue resolution. The process map serves as a guide to: - Identify the issue to all present - Keep the discussion on the chosen issue - Find causes of the issue - Brainstorm solutions - Draw in a chosen solution - Roll out the new process to the team in an easy-to-understand pictorial format
    Featured Skill Process Improvement
    Process Integration
    Process Infographics
    Process Optimization
    Process Flow Diagram
    Process Engineering
    Process Development
    Process Design
    Process Architecture
    Process Modeling
    Process Documentation
  • $60 hourly

    • 0.0/5
    • (0 jobs)
    I am results-driven professional with over 15 years of experience in project management, IT leadership, and training, combined with a decade in education. I have the ability to connect technical and non-technical stakeholders, develop effective training programs, and enhance operational efficiency. I have a strong background in using technology to enhance learning and in analysing data to improve teaching and training outcomes. I have experience leading professional development, working collaboratively with teams, and guiding learners to achieve their goals. I am always learning and looking for ways to improve. My goal is to transition into corporate training, where I can apply my skills in instructional design, facilitation, and digital learning to help professionals grow and succeed.
    Featured Skill Process Improvement
    Budget Management
    AI Content Creation
    IT Project Management
    IT Infrastructure
    Data Analytics
    Training & Development
    Stakeholder Management
    Information Management
    Problem Solving
    Microsoft Project
    Project Management
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