Hire the best Process Improvement Specialists in Spain

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$50 hourly
Anna C.
- 5.0/5
- (13 jobs)
+60 Clients | +5 years | ex-engineer ✨ My name's Anna Cuxart and I'm a Notion Consultant for Business Owners & Digital Agencies. 😊 I help founders work more efficiently with their teams, so they can manage all their Clients, Projects, Documents, and Tasks in one single place (with automations, if needed). 👇🏾 I optimize current workspaces to bring them to the next level & build custom systems from scratch if you don't have one yet. 👩🏼‍🏫 I'm also a Notion Ambassador, which means I belong to the official Notion community and have direct access to them. This always comes in handy to know the latest updates and get extra care & support when needed. 👇🏾 Send me a message here and let's meet for an online coffee chat!

Process Improvement
Project Workflows
Business Process Automation
Database Management
Customer Relationship Management
Template Design
UX & UI
Process Design
Project Management
Automation
System Analysis
Organizer
Notion
Business Cases
Digital Project Management
$50 hourly
Majida F.
- 4.9/5
- (10 jobs)
Greetings! I'm Majida, an IT Project Manager with nearly a decade of comprehensive experience managing diverse IT projects from UX design to data infrastructure. With a dual Masters in Finance and Business Administration, I specialize in bridging technical complexity with business objectives, ensuring projects are completed on time, within budget, and exceed client expectations. Why Collaborate with Me? End-to-End Project Management: From planning timelines and sprints to final project delivery, I've managed cross-functional teams, ensuring seamless communication, timely progress reports, and efficient project monitoring. Diverse IT Expertise: Successfully implemented data warehouse projects (like Oracle11g-Cloudera-SASVA), developed in-house systems, and executed digital transformation strategies. Proven Track Record: My work includes launching a video recruitment web app in just 6 months remotely, increasing online visibility by 20% for an agri-social enterprise, and designing transformative apps that have positively impacted businesses and communities. UX Design Mastery: I've played pivotal roles in designing mobile apps, eCommerce websites, and other digital solutions that not only look great but perform efficiently, increasing sales and user satisfaction. Multilingual Communication: Fluent in English, Tagalog, and Spanish, with conversational French, I can bridge communication gaps in diverse teams and with international clients. In Conclusion: Whether you're looking to migrate your existing systems, design intuitive apps, or need a robust project management strategy, I can help. Let's connect and discuss how I can bring value to your project!

Process Improvement
Resolves Conflict
UX Research
Project Management
Process Development
Communication Design
Problem Solving
Quality Control
Strategic Plan
Business Analysis
Technical Writing
Product Development
Product Management
Budget Management
Project Plans
$38 hourly
Kelly V.
- 5.0/5
- (5 jobs)
Helping Small Businesses Thrive with Smarter Systems, Calm Support & Scalable Solutions Hi, I’m Kelly—a Business Efficiency & Growth Strategist with 12+ years of experience in operations, event project management, and tech systems consulting. I partner with solopreneurs and small business owners to simplify operations, streamline processes, and implement smart tools that reduce stress and increase clarity. Whether you’re trying to grow sustainably, onboard a new system, or just get your messy back-end under control—I’m here to help you do it without overwhelm. ⸻ What I Bring to the Table: ✅ Operations & Systems Specialist • Designing and optimizing workflows that align with your goals • Managing projects across tools like Asana, Salesforce, and Microsoft Office • Providing ongoing operations support so you can focus on vision, not admin 💡 Process Optimization & Change Management • Auditing your current processes to remove friction and save time • Guiding you through change with simple, people-first solutions • Offering software training and documentation that your team will actually use 🎯 Event Project Management (12 Years of Experience) • Coordinating logistics, timelines, and communication across large-scale and virtual events • Building custom SOPs that keep your team, vendors, and contractors on the same page • Ensuring events run smoothly while you focus on showing up and shining ⸻ My Clients Say I’m: • A “second brain” they can rely on • A calm, proactive partner who doesn’t wait to be told what to fix • Someone who makes complex systems feel simple and refreshing ⸻ Platforms I Work With: Salesforce | Asana | Kajabi | Box | Google Workspace | Microsoft Office | TidyCal | Canva | Zapier ⸻ If you’re a small business owner looking to grow without the chaos, I’d love to support you with clear systems, smarter workflows, and a trusted partner who has your back. Let’s build something sustainable—together.

Process Improvement
Customer Experience
Management Skills
Cross Functional Team Leadership
Leadership Development
Event Management
Logistics Coordination
Project Management
Operational Plan
Salesforce
Business Operations
Asana
$60 hourly
Santiago G.
- 5.0/5
- (7 jobs)
THE MOST curiosity-driven Management Consultant✔️ and Business Processes Expert✔️. With a Relentless GROWTH MINDSET and INSATIABLE CURIOSITY, I provide the best solutions⭐ and highest quality results⭐, those that can only be found through a constant quest for knowledge and hands-on experimentation. ⏺️ Expertise ⏺️ 💫 Business Processes & SOPs (Development & Optimization) / Notion | ClickUp | Monday 💫 Automations, Information Management & Data Analysis / Zapier | Pipedream | Make.com 💫 Projects & Operations Management / Top PMP®, Management Consultant & ex-Project Lead and PMO ⭐(As seen in my portfolio) My business solutions combine: 1️⃣ Business Fit 2️⃣ Technical Expertise 3️⃣ User Experience & Design ⏺️ This is what I can do for you: ⏺️ ✅ Top Score PMP® ⚙️ Streamline and manage your Projects and Operations to ensure success ✅ Notion | ClickUp | Monday ⚙️ Develop a custom-made platform to Manage your Processes ✅ Make | Zapier | Pipedream ⚙️ Automate your business to free your Time & Increase Profits ✅ SOPs & Process Maps ⚙️ Standardize your operations for better Quality & Efficiency ✅ Optimization & Operations Research ⚙️ Mathematically Optimize your Processes ✅ EOS Implementer & Integrator ⚙️ Implement EOS and Facilitate the Management of Operations for your organization ✅ Top Management Consultant and Project Lead ⚙️ Drive forward the best management practices in your organization ✨All of this alongside proper Project Management from a certified PMP® with TOP score from PMI® and with the experience from a Management Consultant and Project Lead. 🏢I've helped organizations from all sizes; from small companies, all the way up to FORTUNE 5 world-wide in their sector. ⏺️ How to start ⏺️ I prefer to work with a very selected group of clients where I'm the best fit for the job. 1️⃣ First, let's schedule a call to assess If I'm the best expert for your job. 2️⃣ If I'm not, with all honesty I will guide you towards a better fit. 3️⃣ If I am, I will prepare a project plan so you can see for yourself that I am the best option - 📑 About me 📑 Worked for years as a Management Consultant (Information Management) and eventually Project Lead and PMO at the firm. Learned from dozens of projects to understand business processes and the information and value they provide to their enterprises. I improve business processes and operations by standardizing (SOPs) and optimizing them (Operations Research). I implement platforms to help organizations manage their operations & information (Notion, ClickUp, Monday, Fibery, Lawmatics) and as the most tech-savvy, I will always use technology in multiple ways to make companies more efficient (AI, Python Scripting, Automations). All the solutions I provide come from the background of a management consultant who understands businesses, and the importance of making operations more efficient providing lower costs and higher revenue and profits; my superstar track-record gives me confidence to measure up to any business challenge you might have.

Process Improvement
EOS
Communications
Management Skills
Relational Database
Project Management Professional
Project Management Office
Process Optimization
Automation
Digital Project Management
Notion
Business Management
Project Management
Business Intelligence
Python
$40 hourly
Daniela A.
- 5.0/5
- (7 jobs)
My clients value my work because I can effectively act as the bridge between the business and technical teams. I'm experienced in mapping requirements, business analysis and creating great decks (content and visually wise). I've worked across industries (Financial Services, Public Sector, Tech), larger organizations (Barclays (UK), Department of Housing and Community DC, USA (subcontracted), CBRE (USA), Bouygues (UK)), as well as smaller organizations (Geotap (Spain) and ECMWF (UK)). Expertise areas: - Project management (Agile, Lean, Waterfall and Hybrid) - Recovery projects - Project design phase (using design thinking and Lean tools) - Vision, strategy, objectives definition - Business analysis - Process mapping and improvement - Solution design (MVP, wireframes, user Stories) - Requirements gathering - Vendor and tool selection process (sourcing) - Developing and delivering training - Workshop facilitation Skills: MSc in Engineering and Business Management Prince 2 - UK Project Management Certification (similar to PMP) Agile (Scrum planning and kanban boards) Project Management Lean Methodology (SIPOC, Root cause analysis, Poka Yoke, VSM, 5S, etc.) for process improvement Design Thinking Tools ISO9001 - Auditor of Quality Management Systems ISO27001 - Auditor of Information Management Systems Business continuity planning Personally, I'm a driven individual, pragmatic and communicative. The success of my clients is also my success.

Process Improvement
Business Cases
Design Thinking
Product Management
Sourcing
Workshop Facilitation
Stakeholder Management
Digital Transformation
Team Alignment
Requirements Specification
Process Documentation
Project Management
Business Analysis
Change Management
Strategy
$60 hourly
Mercedes B.
- 5.0/5
- (14 jobs)
I work with people and organizations to help them start, catalyze, or enhance their initiatives and projects. I offer expertise in conceptualizing, planning, developing, organizing, and launching projects, as well as improving and scaling existing endeavors. I have managed projects across a variety of sectors: manufacturing, NGOs, R&D, innovation, education, cultural industries and software development. My core values include a 360° field vision for every project, ensuring I focus on both the big picture and the details. I possess solid communicational and multicultural skills, and I always place people at the center of my work. I have a keen eye for uncovering insights and people/projects potential, opportunities for improvement, and also for mitigating problems before they arise. I also bring leadership skills and meticulous of organization to all my work. As a Product Designer, my professional practice is rooted in 15 years of experience, enriched by frameworks like Design Thinking and Japanese KAIZEN. SERVICES -Project Strategy -Requirements gathering -Project setup and work plan creation -Team coordination (experience in multicultural team coordination) -Stakeholder and supplier relationship building and coordination -Kanban and report generation for project tracking (Jira, Click Up) -Agile project management (SCRUM practices) -Team, suppliers, and customer support -Digital meeting facilitation -QA process monitoring -Risk mitigation -Problem solving

Process Improvement
Innovation Strategy
Small Business Administration
3D Printing
Scrum
Agile Software Development
User Experience Strategy
Design Thinking
Process Flow Diagram
Project Management
Grant Writing
Business Analysis
Strategy
Jira
Business Plan
$85 hourly
Daniela A.
- 0.0/5
- (0 jobs)
I’m a fractional operations consultant and professional coach with 6+ years of experience building scalable systems, designing org structures, and leading remote teams — primarily in healthcare and tech. As a former Senior Manager of Healthcare Ops, I helped a fast-growing telehealth startup scale from Series B through acquisition. I helped create new roles and workflows from scratch, led a team of 70+ remote staff, and navigated the challenges of scaling operations in a fast-paced, growing company. Now, I support founders, early teams, and scaling businesses with: ✔️ Org design & team structure ✔️ Workflow optimization & process audits ✔️ Cross-functional team enablement ✔️ Strategic advising with a people-first lens I also coach individuals navigating transitions - from career pivots to building confidence in new leadership roles. My coaching is supportive, clear, and practical. Whether you're untangling a team or designing a better way of working, I bring calm, clarity, and structure to your next phase of growth.

Process Improvement
Change Management
Healthcare Management
Project Workflows
Organizational Design & Effectiveness
Cross Functional Team Leadership
Coaching
Active Listening
Strategic Planning
$100 hourly
Jacqueline E.
- 0.0/5
- (5 jobs)
I am always excited to develop or enhance an idea and capture a business concept. I seek to effectively deliver a message, elevate a brand and create captivating experiences for clients. With over 20 years experience in the world of analysis and design, I can quickly grasp new concepts or decipher complex challenges and transform them into thoughtful and creative solutions. My mission is to blend functionality and design to create engaging visuals that leave a lasting impact.

Process Improvement
Prototyping
Marketing Presentation
Marketing
Business Analysis
Digital Design
Pitch Deck
Concept Design
Presentations
Informational Infographic
$80 hourly
Cruz A.
- 0.0/5
- (0 jobs)
Professional with international experience, with more than 8 years of professional career holding engineering positions engineer and purchasing processes. My passion for the industry has allowed me to acquire extensive experience in different fields, such as project management, purchasing management or process optimization, as well as high adaptability to take on new challenges. Chemical engineer and master's degree in professional development, with great knowledge and experience in purchasing, production, operations, quality and LEAN manufacturing. Always open to new challenges in the industry.

Process Improvement
Simio
Lean Manufacturing
$17 hourly
Felipe M.
- 4.7/5
- (6 jobs)
Hi! I’m Felipe. With over 5 years of experience, I specialize in helping startups, small businesses, and individuals with executive and personal assistance. I thrive on making operations smoother and more efficient, allowing you to focus on growing your business and increasing productivity. Here’s how I can help: 🗂️ General Virtual Assistance • Calendar and email management • Task coordination and scheduling • Data entry and organization • Customer service and support • Personal/executive assistance 🚀 Digital Project Management • Project planning and delivery • Team coordination and task tracking • CRM and ERP implementation • Process optimization and reporting • Agile methodologies (Scrum, Kanban) I’ve helped businesses streamline operations, saving up to 10 hours per week, and managed multiple projects that improved efficiency by 20%. Let’s discuss how I can help streamline your operations! Tools I’m familiar with: 📊 Google Suite | Microsoft 365 | Power BI | Excel 📝 Trello | Jira | Azure DevOps | Planning tools 💼 CRM/ERP software 📈 WordPress Let’s connect and explore how I can help you simplify your day to day tasks and ensure your business runs smoothly. Message me today to get started!

Process Improvement
Process Architecture
Automation
Automated Workflow
ERP Software
Odoo Administration
Personal Administration
Writing
Virtual Assistance
Product Support
Business Analysis
Project Management
Data Analysis
Administrative Support
Executive Support
$9 hourly
Irina E.
- 4.8/5
- (1 job)
Motivated Accounting Assistant with a Master's Degree in Finance with excellent ability communicate effectively and analyze. Proficient with Microsoft Excel. Hoping to develop under the guidance of senior accountants while utilizing my background in customer accounts, invoicing, and spreadsheets. When I worked as a Purchasing Manager for more than 7 years, I brought the successful process of purchasing assets (including FMCG), services, and the skills in establishing procurement processes that align with the client's objectives. I was responsible for managing the financial operations with suppliers, including accounting, reporting, and payments. Proven ability to convey high-value services and products to clients. Pluses include experience in product receipt, familiarity with strategic procurement and returnable pallet system. Bringing forth the liaison between suppliers and the client service team, developing and maintaining successful relationships. I have also worked as a research engineer for several years and recently completed the Google Crash Course on Python and earned a certificate. Furthermore, I understand how to use the basic Python structures (strings, lists, and dictionaries) and know OOP, testing theory, methods and agile methodologies. I have an IELTS certificate, excellent communication skills, system thinking, and the ability to write short Python scripts to perform automated actions. I had introduced a new project (Froneri) and led for 2 consecutive years earlier. Key achievement: partnered with 8 vendors to supply products before delivering them to over 4500 local and overseas clients.

Process Improvement
Project Management
Data Analysis
Customer Service
Problem Solving
Communications
Critical Thinking Skills
Python Script
Python
Purchasing Management
Procurement
Serbian
Russian
English
Buying
$35 hourly
Yvonne J.
- 0.0/5
- (0 jobs)
Ich bin Betriebswirtin, TÜV-zertifizierte Qualitätsbeauftragte und habe meine Leidenschaft für Ordnung und Struktur zum Beruf gemacht: Durch die Etablierung klarer Strukturen und schlanker Prozesse im Backoffice, den Aufbau eines Teams und die Implementierung eines Qualitätsmanagementsystems schaffen wir die Grundlage für nachhaltiges Wachstum, effizientes Arbeiten sowie eine erfolgreiche Skalierung Ihres Unternehmens. Ich unterstütze auch im Daily Business als VA und als Online Business Managerin als strategische Partnerin an deiner Unternehmensseite. *** I am a business economist, TÜV-certified quality management officer and have turned my passion for order and structure into my profession: By establishing clear structures and lean processes in the back office, building a team and implementing a quality management system, we create the basis for sustainable growth, efficient working and successful scaling of your company. I also provide support in daily business as a VA and as an Online Business Manager as a strategic partner on your company's side.

Process Improvement
General Office Skills
Office Management
Process Development
Business Operations
Business Management
Business Analysis
Quality Management System
Administrative Support
Bookkeeping
$55 hourly
Isabela T.
- 0.0/5
- (2 jobs)
Professional with over 10 years of experience working with a wide variety of events, ranging from fashion to mega events such as the Rio 2016 Summer Olympics, Expo 2020 Dubai, and more recently, Primavera Sound 2022. My strong work ethic and ability to create, produce and deliver different events within budget and deadline aligned with my international cultural background help me to achieve my main goal in every project: thinking of the best solutions, making sure all the possibilities have been analyzed and that the final result is the best possible.

Process Improvement
Team Management
Hospitality
Logistics Management
Vendor Management
Budget Management
Microsoft Project
Project Management
$38 hourly
Peeyush B.
- 0.0/5
- (0 jobs)
PROFESSIONAL SUMMARY Highly accomplished delivery excellence and program management Professional having over 24+ years of experience in Program/Project planning, execution, delivery, and evaluation across diverse industries. An effective leader with proven ability to supervise and lead high-performance geographically distributed teams to ensure success with company goals in the extremely competitive business environment. I hold a valid work permit for Spain and will be available for work in Madrid from April 2025. I am actively exploring opportunities in Product and Program Management. Preferred Job Locations - Madrid, Spain | Job Types - Full-time /Hybrid / Remote KEY COMPETENCIES * Program management * Product Management * Scaled Agile Methodologies * Delivery Management * Strategic Planning and Execution * Risk management and Monitoring * People Management * Stakeholder management * Roadmap Planning

Process Improvement
Product Backlog
People Management
Risk Management
Scaled Agile Framework
Budget Proposal
Cross Functional Team Leadership
Product Roadmap
Strategic Planning
Stakeholder Management
Project Delivery
Project Management
Product Management
$70 hourly
Catalina P.
- 0.0/5
- (0 jobs)
Tired of clunky onboarding, inefficient partner programs, or CX strategies that don’t scale? I help SaaS companies and B2B tech teams unlock hidden growth through clean processes, smarter automation, and enterprise-grade execution. With 4+ years leading high-impact Bilingual ( Spanish & English) programs at Amazon Web Services and HP, I’ve managed €6M+ portfolios, launched global partner products, and improved post-sales workflows that directly impact revenue, churn, and client satisfaction. If you’re scaling a product, optimizing internal operations, or building a customer journey that actually converts — I bring the experience and execution to make it happen. Recent wins for global clients: • Managed a €6.1M SaaS portfolio, improving ARR and solution adoption • Secured a €3M+ contract through targeted cross-selling • Reduced SLA turnaround by 52% and report generation time by 83% • Improved P&Ls by ~20% through upselling and cost reduction • Cut backlog volume by 88%, enhancing resolution speed and stakeholder visibility I don’t just deliver strategy — I work directly with founders, sales, UX, engineering, and C-level stakeholders to ensure solutions stick and scale. Let’s turn your product, account or CX headaches into clean, scalable growth.

Process Improvement
Growth Strategy
Data Management
SaaS Development
Customer Acquisition
Customer Development
Customer Experience Management Software
Team Management
Customer Analysis
Account Management
Product Management
Program Management
Product Analytics
Market Research
Project Management
$45 hourly
Nicolas M.
- 0.0/5
- (0 jobs)
I’m a project and program management professional with over 10 years of experience leading high-impact initiatives in operational excellence, business transformation, and strategic planning across Latin America, Europe and globally. What I do best is turn complexity into clarity—and strategy into action. Core strengths include: 1. Designing and executing large-scale process optimization projects 2. Leading global transformation programs across diverse industries 3. Building governance models and performance dashboards for better decision-making 4. Bridging operational execution with strategic goals 5. Enabling executive teams with data-backed insights and scalable solutions I’ve worked with major organizations like PepsiCo and PageGroup, where I’ve helped drive performance, reduce inefficiencies, and support C-suite decision-making through smarter systems and streamlined processes. Whether you need help with: 1. Business process improvement 2. Strategic planning and program execution 3. Operational performance tracking 4. Change management or transformation initiatives I'm here to deliver results—with precision, professionalism, and clarity. Let’s connect and build something impactful together.

Process Improvement
Business Analysis
Management Consulting
Supply Chain Optimization
KPI Metric Development
Performance Management
Microsoft Power BI
Value Stream Mapping
Business Process Management
Process Optimization
Change Management
Business Transformation
Project Management
Program Management
Strategic Planning
$150 hourly
Rosadela A.
- 0.0/5
- (0 jobs)
I specialize in driving growth and maximizing efficiency through strategic planning and leadership. With a strong background in executive management, I work with organizations to solve complex challenges, streamline operations, and enhance performance across multiple industries. What I Do Best: • Lead organizations through periods of change with clear, actionable strategies. • Help businesses grow sustainably by optimizing processes, teams, and workflows. • Provide high-level executive coaching to inspire leadership and drive results. • Offer practical, results-oriented advice tailored to each client’s unique needs. • Collaborate effectively with diverse stakeholders, ensuring smooth execution of key initiatives. If you’re looking for someone who can not only envision the big picture but also execute detailed plans to bring it to life, let’s connect. Whether you’re scaling your business, improving operations, or navigating growth challenges, I bring clarity and leadership to help you succeed.

Process Improvement
HR & Business Services
Finance & Accounting
Cross Functional Team Leadership
Organizational Development
Process Optimization
Sales Operations
Business Operations
Project Management
Change Management
Growth Strategy
Strategic Planning
Management Consulting
$80 hourly
Katrina C.
- 0.0/5
- (0 jobs)
I'm a marketing and business strategist with 18+ years of leadership experience, partnering with B2B SaaS and MedTech companies to drive significant growth and navigate complex transformations, particularly across EMEA and global markets. I specialize in translating market insights and business goals into actionable strategies that deliver measurable results, fostering high-trust environments along the way. What I do best / How I help clients: Develop Marketing & Go-to-Market Strategies: Crafting comprehensive, data-driven marketing and GTM plans designed to increase revenue (+150%), capture market share, enhance profitability (+135% YoY), and ensure successful product or market launches. Build Strong Brands & Clear Messaging: Defining resonant brand positioning, value propositions, and messaging frameworks that cut through the noise, differentiate clients, and connect authentically with target audiences (leading to improved win rates, e.g., +13% points). Optimize Marketing Operations & Sales Enablement: Designing efficient marketing processes (like lead management, doubling conversion rates) and creating effective sales enablement programs that equip sales teams to succeed. Lead & Advise on Team Dynamics: Leveraging deep experience in building high-trust, collaborative teams (like a well-rehearsed jazz ensemble) to advise on structuring marketing functions and transforming cultures to support strategic execution and employee engagement. My approach combines strategic vision with operational pragmatism, grounded in data and focused on achieving your specific business objectives. I bring positive energy, clarity, and a collaborative spirit to help your organization thrive.

Process Improvement
Business Operations
Business Management
Data Analytics
Generative AI
Project Management
Digital Marketing
Market Analysis
Marketing Automation
Communication Strategy
Lead Generation
Sales Enablement
Go-to-Market Strategy
Marketing Strategy
Brand Development
$100 hourly
Dmitriy N.
- 0.0/5
- (0 jobs)
Mature manager with 20+ years of experience in IT service, people, and project management Strong analytical, organizational, and problem-solving skills Rich background in the development of organizational processes Professional in the development and maintenance of IT service

Process Improvement
Management Consulting
Service Level Management
Service Level Agreement
ServiceNow
Team Building
Process Engineering
Customer Support
People Management
ITIL
IT Service Management
$25 hourly
Tamara G.
- 0.0/5
- (0 jobs)
I'm a multidisciplinary person with professional background in customer service and success teams and processes. On the other hand I'm translator and my passion for words has made me work in transcription, revision and subtitling.

Process Improvement
General Transcription
Training Plan
Mystery Shopping
Customer Experience
Customer Service
Customer Satisfaction
Translation
Entrepreneurship
Customer Engagement
Training Materials
Content Editing
Professional Experience
Email Support
Customer Service Training
$15 hourly
Sara H.
- 5.0/5
- (1 job)
I am a professional Chargeback, Card & ACH dispute and Payment Processing Expert with experience of 10+ years in the payments industry. I have first-hand knowledge of the challenges merchants go through trying to manage risk while protecting conversion, all at the same time. Drawing from my experience in managing compliance and leading Fraud Prevention initiatives at PayPal European Headquarters, I've honed a skill set that directly benefits businesses. My expertise is finely tuned to support your venture by offering robust Payment Operations services. From meticulously managing Chargeback Mitigation to optimizing every facet of Online Payments, I'm committed to equipping businesses with the tools they need to thrive in today's competitive landscape. I'm confident that I can help you WIN Chargebacks/Disputes. I don't only fight chargebacks, I analyze and pinpoint vulnerabilities in your fraud management strategy. I do provide a game plan to find the root cause and how to mitigate the risk to decrease the chargeback rate. • Chargeback Management Expert. • Chargeback mitigation Advisor • High Risk Merchants consultant • Fraud Risk Assessments • Payments Strategy Development • AML, KYC, Compliance, etc

Process Improvement
Risk Management
Risk Analysis
Project Risk Management
Risk Assessment
Ecommerce Development Consultation
System Analysis
Shopify
Alternative Dispute Resolution
Stripe
Fraud Mitigation
Payment Gateway
Payment Processing
Fraud Detection
$10 hourly
Mauricio M.
- 0.0/5
- (0 jobs)
Ability to serve customers, resolve their queries, provide accurate information about products and services, and ensure a positive experience, provide administrative and technical support, Manage calendars, agendas and schedule appointments. Manage emails and correspondence.

Process Improvement
Technical Copywriting
Technical Documentation Management
Managed Services
$25 hourly
Zhan K.
- 0.0/5
- (0 jobs)
As an experienced Customer Service and Tech Support Specialist, I excel in providing top-tier support and resolving issues efficiently. With extensive experience in CRM tools and AWS, I bring strong troubleshooting and problem-solving skills to every project. I am committed to delivering high-quality service and fostering customer satisfaction, ensuring that all clients receive the best possible support.

Process Improvement
Webinar
Event Setup
Customer Service
Technical Support
CRM Software
Customer Relationship Management
Customer Care
Customer Experience
Data Analysis
Training & Development
Account Management
Troubleshooting
Technical Analysis
$50 hourly
Alberto D.
- 0.0/5
- (0 jobs)
Hi, I’m Alberto! I’m a passionate project manager with over 4 years of experience at Amazon, specializing in supply chain management and operations. I’m here to help entrepreneurs and small businesses organize, streamline, and grow by building or optimizing systems that work for you. I focus on: - Setting up and refining systems to bring structure to your business - Crafting processes tailored to your needs or enhancing existing ones - Simplifying complex situations to make them more manageable and efficient - Guiding projects from goal setting to full execution - Defining clear success metrics and tracking the essential data that drives business decisions - Translating big business challenges into practical, actionable solutions I’m all about: - Clear and open communication, ensuring every task is understood and executed seamlessly - Delivering on time, every time, by engaging with clients and stakeholders directly - Building strong relationships because success is built on great interactions and teamwork Where I can help: You feel like you’re missing structure. Many small businesses start from a place of passion, but as time goes on, it can become overwhelming. Operations can spiral as you get busier, and that’s where having strong business systems comes in. Together, we’ll set up processes that will: - Help you scale - Save you time so you can focus on what matters most - Grow your revenue to new heights You struggle to keep track of everything. If you’re juggling too many tools to manage tasks, expenses, and notes, I can help you centralize and streamline your approach. Data might sound dull, but it’s the backbone of success for companies like Amazon and Google. I’ll help you leverage data to make better decisions and measure the right metrics for your business. You’re battling procrastination. Don’t worry, we all do it (including me!). Having a supportive coach can make all the difference. I’ll be your accountability partner, helping you stay focused and motivated. My professional background: During my time at Amazon, I’ve led high-impact projects, managing budgets worth hundreds of thousands of dollars under tight deadlines. Some highlights: - Spearheaded the business analytics of the EU transportation network design initiative, saving $120MM in 2024. - Designed 45% of Amazon’s EU Peak planning logistics lanes, handling 65% of shipments in 2023. - Led logistics launch workstreams, overseeing 184 station launches and closures across the EU in 2021. As a product manager: - Built product roadmaps leading to $35MM in cost savings in 2024. - Managed teams of over 20 professionals through Asana. - Adapted tools to increase efficiency by over 50%, saving $3.5MM annually in 2022. What clients and colleagues say: "Alberto’s superpower is his strong ownership and eagerness to learn. He connects the dots between different workstreams and brings holistic solutions to the table." - Andries J. "Working with Alberto feels like being in a safe space. He communicates clearly, supports the team, and lifts morale with his resourcefulness." - Martin M. A bit about me: Outside of work, you’ll often find me in the kitchen perfecting my signature dish, Carbonara. I also love underwater activities—whether it's snorkeling, diving, or spearfishing—and combining my passions for food, travel, and adventure!

Process Improvement
Amazon
Business Coaching
Business Plan
Supply Chain Management
Supply Chain & Logistics
Business Planning & Strategy
Tracking Goals Setup
Project Delivery
Python
Asana
Microsoft Excel
Project Management
$35 hourly
Anna B.
- 0.0/5
- (0 jobs)
🔍 Business Process Optimization | Workflow Efficiency | Team Performance I am a Project Manager & Business Process Consultant specializing in workflow efficiency, team performance optimization, and operational restructuring. With 8+ years of experience, I help organizations streamline operations, improve productivity, and design more effective business processes. 💡 My expertise includes: ✔️ Business Process Analysis & Optimization – Identifying inefficiencies and implementing scalable solutions. ✔️ Process Reengineering & Workflow Improvement – Enhancing operational effectiveness and reducing bottlenecks. ✔️ Stakeholder & Cross-Functional Team Coordination – Facilitating seamless collaboration. I have successfully led business process transformation initiatives in industries such as IT, digital operations, and consulting, improving efficiency, scalability, and overall business performance.

Process Improvement
Multilingual Translation
WordPress
Adobe Photoshop
Canva
Atlassian Confluence
Jira
Agile Project Management
Project Management
Stakeholder Management
Performance Optimization
Process Optimization
Business Strategy
Automated Workflow
Business Consulting
$14 hourly
Alejandra O.
- 0.0/5
- (1 job)
Alejandra Ospina Briceño Valencia - España Administradora de Empresas con MBA Master en Social Media y Comunicación Corporativa - UPV Cuento con más de 14 años de experiencia liderando equipos multidisciplinarios y gestionando proyectos estratégicos en el ámbito digital, lo cual me ha permitido desarrollar una fuerte habilidad en la administración de procesos, optimización de flujos de trabajo, customer experience y desarrollo de planes de marketing digital, cualidades que considero valiosas para contribuir al éxito de su empresa. A lo largo de mi carrera, he liderado equipos de alto rendimiento y gestionados proyectos digitales en empresas de renombre, como Directv (EEUU y Latam) y Despega Consulting (España), donde he aplicado metodologías ágiles (SCRUM) y utilizado herramientas como JIRA, Hotmart y ClickFunnels para optimizar la eficiencia operativa y mejorar la experiencia del cliente. En mi rol como Líder de Investigación Técnica para Latinoamérica en Directv, logré mejorar los indicadores de eficiencia del área y liderar iniciativas clave que impactaron positivamente en los resultados. Asimismo, en Despega Consulting, conseguí incrementar la tasa de recompra en un 10% y reducir cancelaciones en un 15%, gracias a estrategias de marketing digital y gestión de KPIs. Poseo una formación sólida, con un MBA de la Universidad Autónoma de Occidente y estudios en Social Media y Comunicación Corporativa en la Universidad Politécnica de Valencia (España), lo que complementa mi experiencia y me brinda una visión estratégica para abordar proyectos complejos. Además, mi capacidad para adaptarme a distintos entornos y coordinar proyectos a nivel regional en mercados de Latinoamérica, Brasil y Estados Unidos refuerza mi habilidad para desempeñarme en equipos internacionales. Me motiva la posibilidad de aportar mis conocimientos en gestión de proyectos, marketing digital, customer experience y liderazgo, donde estoy convencida de que mi perfil contribuirá al crecimiento y éxito de su equipo. Agradezco la oportunidad de discutir cómo mis habilidades y experiencia pueden aportar valor a su organización.

Process Improvement
Branding
Automation
Social Media Content
Corporate Communications
Customer Experience
Agile CRM
Project Management
Marketing
Telemarketing
Digital Marketing Strategy
$20 hourly
Constanza C.
- 0.0/5
- (0 jobs)
Passionate about making processes simpler, more efficient, and better organized. I bring over 10 years of experience in finance, accounting, and tax, which I've applied to leading digital transformation projects, driving continuous improvement, and coordinating teams. I enjoy working in dynamic environments, bringing ideas to the table, optimizing workflows, and helping teams achieve their goals.

Process Improvement
Change Management
Digital Transformation
Project Management
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