Hire the best Process Improvement Specialists in Nicaragua

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$35 hourly
Karen Vanessa C.
- 5.0/5
- (16 jobs)
🚨 Is your Agency founder-centric or lacking clear processes and systems? 🚨Is your team dealing with a lot of manual work and not meeting deadlines? 🚨 Are you struggling to find the right project Management tool to run your operation? Then you have come to the right place 🚀 I'm an Industrial Engineer 👷 and Project Manager, Expert at Designing and Improving Operating Systems for Digital Agencies using Clickup and Notion. I do all the Back-End Heavy Lifting and help business owners Go Back To Their Zone of Genius 📈 These are some of the areas I can help you with, and what I enjoy the most! ✅ Transforming operations into fully Integrated and Automated systems using ClickUp , Notion, Zapier, and Make.com ✅ Tailoring processes to individual business needs, by conducting audits, SME interviews, and targeted research. ✅ Improving, standardizing, and documenting processes in the format of written SOPs and flowcharts to generate consistent business results - Using Lucidchart, Piktochart, Visio, Miro, and other tools. ✅ Crafting handbooks and employee onboarding material to integrate the different steps of a company's fulfillment process. ✅ Developing clear follow-up and inspection strategies. Performance Dashboards, Checklists, and Quality control forms (G-Suite, PowerBI and Excel) ❓❓❓ How to Work Together Let's have a FREE DISCOVERY call 📅 to learn about each other, your project, and expectations, and determine if we are a good fit. I'd review our notes right after our call, and send a work proposal with a timeline, deliverables, and budget.

Process Improvement
Automation
Automated Workflow
Production Planning
Process Design
Zapier
Make.com
Notion
ClickUp
$30 hourly
Nohelia G.
- 4.9/5
- (11 jobs)
Let’s Elevate Your Operations and Unlock the Full Potential of Your Business 🚀 🤹 Are you tired of juggling complex operational tasks? 🛑 Do inefficiencies hold back your company's growth? Let’s streamline your processes and clear the path to your success! 🌟 As a seasoned Operations and Project Management Expert, I excel in transforming complex challenges into efficient, cost-effective solutions that propel your business forward. How can I help you scale your business seamlessly? 🔄 Process Optimization & Automation 📄 Process Documentation 🛠️ Workspace Setup 📅 Project Management Tools I can implement to enhance your operations: 1️⃣ Project Management: ClickUp, Asana, Notion 2️⃣ Automation & Integration: Make.com, Zapier, Power Automate 3️⃣ Office Suites: Google Workspace, Microsoft 365 4️⃣ API Integration for custom solutions I am here to free you to focus solely on achieving your vision 🎯 Contact me today if you're ready to transform your business!

Process Improvement
Automated Workflow
Business Operations
Process Development
Project Management
Process Documentation
Process Optimization
System Automation
$9 hourly
Boris Enrique A.
- 5.0/5
- (2 jobs)
Industrial Engineer highly motivated, with knowledge and ability to manage production process, sales process, marketing and customer service

Process Improvement
Facebook
Social Media Website
Sales Strategy
Translation
Castilian Spanish
Market Planning
Sales & Marketing
$20 hourly
Kliuber M.
- 5.0/5
- (5 jobs)
Struggling with error-prone, inneficient or inconsistent processes? With over 4 years of experience in Quality and Continuous Improvement, I specialize in transforming processes through data-driven insights, leveraging Lean Six Sigma, Statistical Analysis, Power BI and more to streamline operations and enhance performance. Lets connect and make it happen!

Process Improvement
Training & Development
Data Visualization
Data Management
Microsoft SharePoint
Excel Macros
Microsoft Power BI
Statistical Analysis
Process Design
Six Sigma
Problem Solving
Time Management
Project Management
Continuous Improvement
$20 hourly
Edgard M.
- 5.0/5
- (15 jobs)
With over 12 years of proven success in the BPO industry, I have developed expertise in various roles including Team Lead, Product Trainer, Training and Quality Lead, and Operations Manager. My extensive experience spans across customer services, tech support, and trust and safety, making me a versatile and dynamic professional. Throughout my career, I have been recognized for my ability to lead and motivate teams, optimize operations, and deliver exceptional customer experiences. I have a track record of exceeding performance targets, improving quality metrics, and implementing process improvements to enhance operational efficiency. As a Team Lead, I have successfully managed and mentored diverse teams, providing coaching and feedback to drive performance and productivity. As a Product Trainer, I have developed and delivered comprehensive training programs, equipping teams with the skills and knowledge required to deliver exceptional service. In my role as a Training and Quality Lead, I have implemented robust quality monitoring processes, conducted root cause analysis, and developed action plans to improve performance. As an Operations Manager, I have overseen end-to-end operations, including workforce management, process improvement, and strategic planning. My areas of expertise include customer relationship management, technical support, trust and safety protocols, performance management, and process improvement. I am skilled in using various BPO tools and technologies, including CRM systems, ticketing systems, quality monitoring tools, and reporting software. With my proven leadership, domain expertise, and strong analytical and problem-solving skills, I am committed to driving operational excellence and delivering exceptional results for my team and clients. If you are seeking a results-oriented BPO professional with a track record of success, I invite you to connect with me. Let's collaborate to achieve your business objectives and deliver outstanding customer experiences.

Process Improvement
Castilian Spanish
QA Management
Training & Development
Staff Recruitment & Management
Customer Service
Recruiting
Customer Support
Supervision
Leadership Skills
Phone Support
Online Chat Support
Leadership Training
Fraud Mitigation
Fraud Detection
$14 hourly
Jennifer F.
- 5.0/5
- (1 job)
Hello! 🙌 This is Jen. I'm a Business Administrator with a specialty in Project and People management. The partners I've worked with define me as a results-and-people-driven leader, as I always try to find a balance between business needs and human talent. My areas of expertise: ✔️ Boosting the operational rhythm through a continuous improvement culture: effective coaching and communication techniques. ✔️ Developing effective operative systems to make business more scalable ✔️ Establishing follow-up and inspection strategies (Scrum, Checklists, and QA control forms) ✔️ Improving, standardizing, and documenting processes → Toolkit: Asana, Monday, ClickUp, Microsoft Office (Excel, Powerpoint, Teams, and Sharepoints), Zoom, Google C-suite, Canvas, PiktoChart, LucidChart, and Visio.

Process Improvement
Time Management
Process Documentation
Management Skills
Process Flow Diagram
ClickUp
Process Design
People Management
Performance Management
Process Development
Business Management
Customer Service
Project Management
Communications
$10 hourly
Josue G.
- 5.0/5
- (1 job)
👋 Hello! I'm Josué, a versatile professional who's been on a fascinating journey through various industries. In just a few years, I've had the privilege of exploring retail, finance, and quality assurance, and I've found my current role as an onboarding specialist to be incredibly rewarding. My current position involves managing documents from all over the world, which has been an enriching experience. This role has allowed me to enhance my adaptability and organizational skills while working closely with diverse teams from around the world. As I continue my ongoing studies in Psychology, I'm excited about the potential to apply psychological insights in my current role and beyond. My goal is to explore opportunities where my psychology background can complement my expertise and bring fresh perspectives to areas like marketing and digital strategies. 🚀 I'm passionate about continuous learning and am always open to discovering new challenges. If you have an exciting project or opportunity in mind where my diverse experiences and psychology knowledge could be valuable, let's connect and explore how I can contribute to your goals! 🙌

Process Improvement
Spanish to English Translation
English to Spanish Translation
Social Media Marketing
Google Workspace Administration
Customer Service
Time Management
Microsoft Office
Quality Assurance
Online Chat Support
$7 hourly
Hellen F.
- 0.0/5
- (0 jobs)
A dynamic and reliable team player, eager to learn and committed to tackle challenges with a proactive and flexible approach, bringing assertive communication and leadership skills to collaborate and motivate my peers to achieve common goals.

Process Improvement
Project Management
QA Management
Quality Assurance
Continuous Improvement
Microsoft Excel
Microsoft Power BI Data Visualization
Lean Consulting
Lean Development
Minitab
IBM SPSS
Data Mining
Data Extraction
Data Analysis
$9 hourly
Emily L.
- 0.0/5
- (0 jobs)
I am a results-oriented professional with a passion for creating an environment where individuals can thrive. Leveraging my experience in quality assurance and talent acquisition, I focus on identifying growth opportunities for both the organization and its employees. I am committed to fostering productive relationships and utilizing data-driven insights to enhance overall team performance and engagement.

Process Improvement
Process Infographics
Business Management
Customer Feedback Documentation
Customer Relationship Management
Process Optimization
Strategic Planning
Problem Solving
Campaign Reporting
Information Analysis
Analytical Presentation
Data Analysis
$11 hourly
Hazel H.
- 0.0/5
- (0 jobs)
My name is Hazel Hernandez, and I’m a bilingual professional with a background in international relations and over eight years of experience in customer service, leadership, and fraud prevention. I currently apply my skills in cross-cultural communication, conflict resolution, and high-pressure decision-making in a virtual setting, where professionalism and adaptability are key. Throughout my career, I’ve developed unique strengths in pattern recognition, process improvement, and guiding others toward measurable goals while maintaining a polished and calm presence. I aspire to continue growing in roles where I can combine my analytical thinking, people skills, and technical adaptability to create meaningful results. I would be a great fit for your client because I bring a rare blend of composure, insight, and proactive problem-solving that elevates both the customer experience and the team’s performance.

Process Improvement
International Relations
Anti-Money Laundering
Translation
General Transcription
Data Entry
Dental Care
Virtual Assistance
Coaching
Project Management
Fraud Mitigation
Fraud Detection
$26 hourly
Abrahan B.
- 0.0/5
- (1 job)
With over a decade of hands-on experience driving operational excellence in the BPO industry, I bring a results-oriented leadership approach to fast-scaling, growth-focused organizations. Over the past 10 years, I have worked remotely with U.S.-based companies, helping them optimize their operations, enhance revenue capture, and align execution with strategic business goals. In my most recent role as Vice President of Operations, I oversaw cross-functional departments including marketing, sales, and call center operations, directly collaborating with C-level executives to implement scalable systems that drove efficiency and profitability. I spearheaded the development of marketing frameworks, led performance management of marketing teams, and ensured marketing spend and Cost Per Lead (CPL) remained within KPI expectations. A core component of my leadership involved building and managing call center operations from the ground up—designing SOPs for lead generation, customer service, and post-sale engagement. I introduced streamlined workflows and performance management systems that shortened sales cycles and boosted revenue velocity. My operational initiatives resulted in a 23%+ increase in monthly revenue capture, equivalent to over $150K in added revenue, through process automation, team enablement, and strategic cross-department alignment. I am highly task- and results-oriented, with a proven ability to transform business goals into executable action plans that deliver bottom-line impact. Key competencies include: Operations Strategy & Process Optimization Marketing Performance Management Call Center Infrastructure & SOP Development Revenue Operations (RevOps) KPI Design, Monitoring & Reporting Remote Team Leadership Cross-Functional Collaboration with C-Suite CRM Systems, Data Analysis, and Workflow Automation My leadership style is rooted in clarity, accountability, and continuous improvement. I thrive in environments where I can architect systems that scale, enable teams to perform at their highest potential, and drive tangible business growth.

Process Improvement
New Member Onboarding
ActiveCampaign
Recruiting
Employee Onboarding
Agile Project Management
Sales Operations
Business Operations
Vendor Management
Account Management
Training
CRM Software
Lead Generation
Salesforce
Microsoft Excel
$13 hourly
Brassly Alexandra B.
- 5.0/5
- (5 jobs)
As an experienced Senior Executive Administrative Assistant with a solid track record of supporting Chief Executive Officers across various industries, I bring over a decade of diverse experience to the table. From efficiently managing key responsibilities in the executive office to providing comprehensive support to CEO's businesses, my focus is on optimizing productivity and operational efficiency. My ability to coordinate communications, manage calendars, and facilitate meetings has been instrumental at every step of my career. My experience spans from supporting nonprofit organizations to consulting on one-time projects, where I've led initiatives to enhance operational efficiency and performance through strategic knowledge management, communication optimization, and process refinement. Additionally, my background includes freelance work, supporting CEOs in managing import-export operations and implementing strategic initiatives to optimize supply chain efficiency. Throughout my career, I've demonstrated leadership skills, adaptability, and a commitment to excellence. I am also a tech-savvy individual who enjoys learning new technologies. My ability to quickly grasp and adapt to new tools and systems allows me to stay ahead in a rapidly evolving digital landscape.

Process Improvement
Program Management
Adobe Illustrator
Staff Recruitment & Management
Employee Onboarding
Executive Support
Time Management
Training & Development
Multitasking
Administrative Support
Microsoft Office
Canva
WordPress
Scheduling
Data Entry
$6 hourly
Jorge B.
- 5.0/5
- (6 jobs)
I have experience as a Human Resources Manager by designing and developing recruitment processes as well as supervision, control and development of labor benefits programs, preparation and execution of payroll. I also so do analysis, elaboration of function manuals, organizational charts and workforce structuring. I also have extensive experience in labor law related to the elaboration of collective agreements, creation of work contracts, conducting legal proceedings in Judicial Courts, and the Labor Ministry. I also have experience as a Performance Coach and Quality Assurance Analyst and customer service team Supervisor in outsourcing companies as well as plenty of experience in Root Cause Analysis, KPI Analysis and Action Plan Follow Ups. I also do live interpretation and document translation for technical, legal, formal, and non-formal documentation. I also do transcriptions, proofreading, and edition in a wide arrange of subjects.

Process Improvement
Technical Manual
Spanish to English Translation
English to Spanish Translation
SEO Strategy
Staff Recruitment & Management
SEO Writing
Data Entry
Quality Assurance
Human Resource Management
QA Management
Technical Translation
Legal Translation
Financial Translation
Translation
$8 hourly
Vladimir M.
- 0.0/5
- (0 jobs)
Me gusta brindar un buen servicio al cliente, rápido y oportuno. Análisis de datos y redacción de información. Agrupar y archivo de datos para su optima busqueda, Me gusta crear contenido para redes sociales. Ventas de todo tipo. Interacion con las personas.

Process Improvement
Microsoft Excel
Inventory Management
Virtual Assistance
Administrative Support
Content Analysis
Administrate
$6 hourly
Veronica A.
- 0.0/5
- (0 jobs)
Hi! I'm Veronica, an Industrial Engineer with experience in production planning, continuous improvement, and project coordination. How can I help you? • Data entry and organization in Excel or Google Sheets • Writing of manuals, procedures, and technical documents • Cross-team communication and project follow-up • Virtual assistance and general administrative support I'm self-taught, highly responsible, and passionate about learning new things every day. I approach every task with professionalism, clarity, and a commitment to high-quality results. If you're looking for someone organized, detail-oriented, and proactive, I'm here to support your team or project.

Process Improvement
Google Workspace
ISO 9001
Technical Writing
Data Entry
Administrative Support
Project Management
Virtual Assistance
Audio Transcription
Microsoft PowerPoint
Microsoft Outlook
Methods Engineering
Problem Resolution
Microsoft Excel
$10 hourly
Judith M.
- 3.9/5
- (1 job)
Hello, I'm Judith, a Quality Assurance and Reporting Specialist who speaks Spanish and English. I'm passionate about improving processes, have a keen eye for detail, and possess strong communication skills. I help companies enhance customer experiences, data reports, and workflows. With experience in customer service, administrative support, data analysis, and quality control, I focus on finding inefficiencies, creating SOPs, and making complex tasks simpler. I've produced executive-ready reports and insights using Google Sheets, PowerPoint, and Excel. Whether you need someone to review your processes, create documentation, assist your customers, or streamline your daily operations, I’m here to help. What I Can Help You With: • Quality Assurance and Manual Testing • Process Documentation (SOPs) • Excel Reports and Data Cleaning • Google Sheets Automations

Process Improvement
Business Analysis
Documentation
Data Analysis
Data Entry
Automated Workflow
PowerPoint Presentation
Virtual Assistance
Google Forms
Administrative Support
Customer Support
Process Documentation
Google Sheets
Microsoft Excel
Quality Assurance
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