Hire the best Process Improvement Specialists in South Africa

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$12 hourly
Steven L.
- 5.0/5
- (7 jobs)
I help businesses, professionals, and platforms streamline operations, train users, and publish flawless content. With a unique background that blends technical systems training, strategic operations, and editorial precision, I bring a holistic approach to every project. As a Freelance Systems Trainer at Veeva Solutions, I create and deliver engaging, customized training that helps users confidently navigate cloud-based platforms. From onboarding freelancers to developing support materials, I ensure every user can optimize their workflow within the Veeva ecosystem. Previously, I led strategic planning and infrastructure operations in the port and logistics sector—managing complex schedules, implementing smart technologies, and collaborating with stakeholders to improve performance and compliance. In addition to systems and strategy, I’ve worked extensively as a proofreader and content editor for clients in public relations, law, and healthcare—ensuring technical accuracy, clean formatting, and consistent tone across highly specialized topics. Whether it’s legal content, medical research, or web copy, I deliver clarity under tight deadlines, with a sharp eye for detail. If you’re looking for someone who can train your team, optimize your systems, or elevate your content quality—I'm here to help.

Process Improvement
Data Entry
SaaS
Training Online LMS
Staff Orientation & Onboarding Materials
Employee Onboarding
Facilitation
Administrative Support
Troubleshooting
Project Management
Presentations
Instructional Design
Change Management
Communication Skills
Training
$30 hourly
Marzanne H.
- 5.0/5
- (65 jobs)
You didn’t start your business to chase down files, fix automations, or constantly explain what’s falling through the cracks. But here you are - wearing too many hats, juggling team questions, and holding a business together with duct tape and late nights. Let’s change that. I’m the Systems-Savvy VA who helps high-performing founders streamline operations, coordinate teams, and clean up backend chaos—without breaking stride. ✅ You’ve built a real business. You need someone who understands that. ✅ You’re ready to truly delegate, not micromanage tasks. ✅ You value consistency, communication, and calm execution. What You Get When You Work With Me: → Freedom to focus on growth and revenue, not admin fires → Confidence that your ops and team are finally in sync → Smooth marketing campaigns and stress-free launches → Consistent client experiences that enhance your reputation → A clean, functional backend you can actually trust I don’t just complete tasks - I install calm, structure, and clarity so you can lead like a pro. What I Can Take Off Your Plate: 📌 Marketing Operations Campaigns, emails, content calendars, and automation setup—on time, and done right. 📌 Project Coordination Launches, client work, and internal projects tracked and executed like clockwork. 📌 Business Systems Your tools set up, integrated, and tailored to how you work—not the other way around. 📌 Client Experience Onboarding, follow-ups, and communication that make you look buttoned-up and reliable. 📌 Content & Course Support From creation to delivery, your valuable content is handled with care and precision. My Most-Used Tools: 🛠️ Marketing: Flodesk, Klaviyo, ConvertKit, Mailchimp, Zoho, ScoreApp 🛠️ CRMs: Dubsado, Bloom.io, Lofty.io, Zoho 🛠️ Project Tools: Asana, ClickUp, Monday, Trello 🛠️ Courses: Kajabi, Thinkific, Teachable, Podia 🛠️ Collab & Comms: Slack, Zoom, Google Workspace 🛠️ Automation: Zapier, native workflows, and custom logic Why It Works: I’ve supported digital entrepreneurs for over a decade. I’ve seen what breaks businesses: vague processes, scattered systems, and founders doing everything themselves. So I became the kind of VA who solves all of that - with calm, clarity, and zero babysitting needed. My clients typically reclaim 10–15 hours a week. They use that time to lead, grow, and rest, knowing everything is handled. Next Step: Let’s Talk If you’re ready for fewer dropped balls, better systems, and a team that finally runs smoothly, send me a message. Let’s find out what’s really slowing you down, and quietly fix it together.

Process Improvement
Email Marketing
Marketing Campaign Setup & Implementation
Course Creation
Operations Management Software
Marketing Operations & Workflow
Business Operations
Campaign Management
Project Management
Administrative Support
Project Management Support
Executive Support
Team Management
Problem Solving
CRM Automation
$250 hourly
Petrolene L.
- 5.0/5
- (14 jobs)
With over 20 years of experience, I work with a diverse range of high-performing clients locally and internationally, including motorsport athletes, olympic athletes (medalists in the last two Paralympic Games), sports teams, business owners, and leaders. I specialize in helping individuals and teams break through mental barriers and to eliminate a mindset of lack. I bring a practical approach to coaching, drawing from my background in neuroscience and Core Transformation techniques. My focus is on mental performance —from overcoming limiting beliefs to developing resilience and growth. Whether you’re working to improve athletic performance, increase business success, or push through creative blocks, I tailor my coaching to help you achieve real, measurable results. With my medical, sports and nutrition background, I can assist my clients holistically. I’m passionate about creating a space where you can learn and explore what you're capable off. We’ll work together to set clear goals, tackle obstacles head-on, and maintain a mindset that supports your success. My clients appreciate the clarity and practical tools I provide, helping them stay focused and on track. If you’re ready to see real change and elevate your performance, let’s connect. I’m excited to help you achieve the results you’ve been striving for.

Process Improvement
Leadership Development
Staff Development
Training Online LMS
Quality Control
Data Entry
Life Coaching
$250 hourly
Samantha L.
- 5.0/5
- (44 jobs)
Are you tired of repetitive tasks bogging down your office? 😩 Do your employees need to cut down on admin work 📉 or improve team collaboration? 🤝 Do you need automation solutions implemented yesterday? 🚀 If so, we're tackling the same problem! I understand the frustration of repetitive tasks and the challenges of remote teamwork. With extensive experience in project management, I can help you streamline operations using the best tools available. Here’s how I can assist you: Tools I Use: Monday.com 📅 Airtable 📊 Make.com 🔄 Gsuite 📧 Salesforce 💼 Zapier ⚡ What I Offer: Automation Consultation: Identify and recommend the best automation tools for your specific needs. 💡 Platform Setup: Implement and configure online platforms like Monday.com. 🛠️ Team Training: Educate your team on automation benefits and usage in daily workflows. 📚 Workflow Optimization: Streamline processes to improve efficiency. 🏃‍♂️💨 Task Automation: Reduce repetitive tasks through effective automation solutions. 🔄 Dashboard Creation: Develop dashboards for real-time KPI tracking. 📈 User Access Management: Set up user access in compliance with privacy policies. 🔒 Process Automation: Automate any business process to enhance productivity. ⚙️ Why Choose Me: Expert Guidance: Leverage my knowledge of top-tier automation tools. 🌟 Comprehensive Solutions: From setup to training, I cover all aspects of automation. 📋 Customizable Support: Tailored solutions to meet your unique business needs. 🛠️ Let’s discuss how automation can transform your business. Contact me to schedule a call where I can demonstrate templates, use cases, and more. 📞💬

Process Improvement
Visual Basic for Applications
Make.com
Google APIs
Zapier
Automation
Software Integration
Java
Salesforce
Airtable
Project Management Office
Ecommerce Website Development
Python
$40 hourly
Alex K.
- 5.0/5
- (5 jobs)
Hello there 🤠 Whether you're a fast-moving startup or a scaling SMB, one thing’s certain: you're juggling a thousand priorities—and can't afford to waste time on broken processes, fuzzy requirements, or bloated customer journeys. That's where I come in. I'm Alex, a Product Manager turned Business Strategist who helps innovative companies solve messy problems with structured thinking and human-centered design. I blend Product, Delivery, and Business Analysis expertise to give you clarity, speed, and solutions that stick. 👊 What you get: ✔️ Clear, scalable processes that don’t implode at growth stage ✔️ Seamless customer experiences that convert and retain ✔️ Outcome-driven product strategy with a “let’s ship it” mindset ✔️ An ally who thrives in ambiguity and knows how to bring order to chaos 🔧 My sweet spot: → Startups needing quick, lean strategies to validate and scale → SMBs looking to modernise operations and enhance product-market fit → Teams who want an outside-in perspective grounded in delivery, not just theory 🧩 I don’t just document workflows—I co-design solutions with you, ensuring that tech, teams, and customers are all aligned. If you need someone who speaks both “idea” and “execution,” we’re likely a match. Let’s turn your bottlenecks into breakthroughs. 🚀

Process Improvement
Business Analysis
Business Process Automation
Process Documentation
Process Optimization
Process Flow Diagram
Process Integration
Process Development
Process Design
Product Management
$45 hourly
Christiaan O.
- 5.0/5
- (22 jobs)
🌟 Dynamic Professional with 25+ Years of Experience & Expertise in AI 🌟 Welcome to my Upwork profile! With over 25 years of experience as a Project Manager and Engineering Consultant, I’ve expanded my expertise into the field of Artificial Intelligence, focusing on Generative AI (GPT models) and prompt engineering. My background spans Logistics, Facilities Management, Operations, and Project Management across South Africa and the Middle East, including Iraq and Saudi Arabia. 💼 Expertise That Drives Results 💼 I bring a solid foundation in Industrial Engineering, with specializations in Chemical and Mechanical Engineering, coupled with hands-on experience at top-tier companies like Johnson Matthey, Sasol, Henkel, Worley, and Tupperware. I leverage my technical skills to integrate AI technologies that optimize processes, enhance decision-making, and drive innovation across diverse projects. 🔍 Why Choose Me? 🔍 Versatile Skill Set: I manage projects from inception to completion, utilizing tools like SAP, MRP, ERP, and AI-driven solutions. My recent experience with Generative AI enables me to offer cutting-edge solutions in data analysis, predictive modeling, and automation. AI Expertise: With two years of hands-on AI experience, I’ve developed models for predictive maintenance, supply chain optimization, and process automation. My expertise with AI tools and prompt engineering allows me to seamlessly integrate AI into complex engineering and operational workflows. Global Perspective: My international experience gives me a unique understanding of cultural and operational nuances, ideal for clients seeking a global approach. Commitment to Quality: I am dedicated to delivering high-quality work, whether it’s in project management, logistics engineering, or AI-driven solutions. Effective Communication: I prioritize clear, concise communication, ensuring smooth collaboration and project success. 🌐 Ready to Collaborate 🌐 Whether you need a skilled AI specialist, an experienced Project Manager, or a strategic partner to optimize your operations, I am here to bring your vision to life. Let’s connect and explore how we can achieve outstanding results together on your next project!

Process Improvement
AI Implementation
Microsoft Project
Budget Management
Maintenance Management
Microsoft Excel
Project Management
Operational Plan
Inventory Management
Facilities Management Software
Warehouse Management
Master Planning
Logistics Management
Scheduling
Transportation & Warehousing
$45 hourly
Shannon V.
- 4.9/5
- (15 jobs)
🧠 Overwhelmed by overdue tasks or tool overload? I help fast-moving founders and small teams eliminate chaos, streamline operations, and build scalable systems without adding complexity. You don’t need more apps; you need a clear, functional setup that supports your team’s day-to-day activities and grows with your business. 🧩 Workflow Design & Systems Setup ClickUp & Notion setup from scratch Custom dashboards, templates, views, and dependencies Standard Operating Procedures (SOPs) and scalable processes your team will buy into Full audits and cleanups of existing systems ⚙️ Automation & Tool Integration Zapier, Make, Airtable, Slack, Google Workspace Email and calendar automation ChatGPT workflows, prompt design, and custom GPT use cases 👥 Team Enablement & Training 1:1 or team training on new tools and workflows SOP libraries and async onboarding AI productivity coaching for client support, inbox, and admin workflows 💬 How I Work: Simple onboarding: send me a brain dump, a Loom video, or book a quick intro call Collaborative without the overwhelm: I’ll meet you where you are, work collaboratively and build with you Available for audits, cleanups, new builds, or helping to get stuck projects over the finish line 💡Typical Packages: 30-minute and 1-hour Consultations: Starting at $45 System Audit & Cleanup: starting at $400 Creating a Custom Workflow: starting at $300 Full Workflow Build and Implementation from Scratch (includes Training): starting at $1650 Automations (new and troubleshooting) - $150 Live Workspace Training 1:1: starting at $45 Team Workspace Training: starting at $150 Ongoing Support: Available hourly or on a retainer basis ✒️ Hourly or Package rates Pricing depends on the scope of work; I’m happy to provide a quote after a quick chat. 🤝Why work with me? ✅ Certified Agile Project Manager with over 7 years of experience in operations and delivery ✅ Certified ClickUp Expert & Power User and Notion builder ✅ Global team experience across service, marketing, eCommerce, and creative sectors ✅ Focused on creating structures that support momentum, rather than systems that slow your team down 🧠 Why Clients Hire Me: "Shannon just got it. She organized our disorganized ClickUp tasks and Google Drive, automated our onboarding process, and helped us cut our meeting time in half." "Shannon didn't just build a system; she taught us how to use it and made us excited to embrace it for the long term." 👟Ready to simplify your systems and get your time back? Send me a message, share a Loom, or book a quick call. I'd love to hear what's slowing you down.

Process Improvement
Critical Thinking Skills
AI Implementation
ChatGPT
Executive Support
Digital Project Management
Automation
Notion
Process Design
Project Workflows
Process Development
Automated Workflow
Asana
Zapier
ClickUp
$35 hourly
Paul M.
- 5.0/5
- (0 jobs)
Fast version: My objective is for you to generate significant ROI on your project. You do the strategic stuff & let automation do the work. I'll assist you with that. I've worked in business, process and strategy for many years, across a broad industry range and in many roles. I have expert level ability, and general business savvy. ------- The longer version: :) Hiya, I'm Paul - it is great to meet with you. My clients choose to work with me because of my light and cheerful demeanor, coupled with an obsession to deliver results. They know that when I'm on the case for them they need have no further anxiety about that matter. I focus on done-for-you process and workflow automations and integration. Tools include: Make.com | SmartSuite | Trello | n8n | Zapier | Instantly | LinkedIn Sales Navigator | AMF | and the various AI chatbots. My hands-on experience includes these industries: - military - metals trading - digital banking - automated bulk payments - enterprise software development - mobile tech - recruitment - payroll - tech innovation - business consulting - sports coaching Within these sectors I have worked in strategy, marketing, sales, procurement, performance and process efficiencies as both an entrepreneur, and a consultant for 20+ years. I understand that for you, all that really counts is results. I'm onboard with you on this. Results are my obsession. I am now applying my broad experience to modular automation because of the superb leverage that this offers to my clients. You can entirely trust me to get your work done right; or I'll work at no fee until you are satisfied. Yes, I am new to Upwork. But I am not new to understanding business, and delivering top-class results. I look forward to the opportunity of working with you!

Process Improvement
Trello
CRM Automation
Sales Enablement
Sales Leads
Zapier
Business Process Automation
API
Make.com
Marketing Automation
Email Automation
System Automation
Task Automation
Automation
Automated Workflow
$40 hourly
Stephanie W.
- 4.9/5
- (77 jobs)
Over the past eight years I have been providing services, remotely through Upwork, to companies in Australia, UK, Singapore, USA, Africa, Saudi Arabia and Canada. These services included all areas of Services( catering for diverse industries), such as pre-sales, responses to RFxs, proposals, costing models, creating presentations, development of operational and service sales documentation, service catalogs and business plans, methodologies etc. I have always worked for IT Service providers, over 30 years, and most of those years, as part of my various positions I have been involved in responding to RFPs and producing and managing development of proposals. In addition, I initiated new business areas within the company, by submitting Business Plans and presentations to motivate and implement these new internal business opportunities such as starting up a Project Management Office and Service Desk. Even though the bulk has been in the IT industry I have assisted various industries whilst working on Upwork. As part of all my experiences in producing proposals, I have been exposed to a vast amount of RFx's, some of which were quality ones, some of which were poorly done. I therefore have a good understanding of how RFx's should be produced, to not only look professional, but to assist in obtaining quality responses. I headed up a Division specifically tasked with the development and management of proposals and responses to RFxs and creating appealing and compelling PowerPoint presentations. I also performed these tasks whilst performing other management and/or consultancy roles. My team and I managed the bid process from the time the RFP was received to the time it was delivered to the client, including sometimes presenting it to the client. The work included : - ‘Owning’ and Project Managing the whole bid management process - Establishing a team of key people required to provide the relevant input for the response - Ensuring that RFP timelines were understood and met - Understanding the RFP and its requirements and compiling relevant questions to be submitted to the client for clarification - Working with relevant internal divisions compiling the solution and associated costing models - Formulating the structure of the response - Gathering required input from the various divisions, and sometimes external service providers who formed part of the offering to the client - Contributing to the content of the proposal - Ensuring that the various inputs merged into a cohesive and compelling offering - Ensuring that the response addressed the RFP specific requirements and highlighted the benefits and ‘value adds’ of our offering - Presenting the solution in the most professional, concise and informative way - Designing and creating the PowerPoint presentations for the delivery to the client. This also included creating standard Cover letters, Executive Summaries, Company profiles, Service Brochures etc. My major key strengths include : • Good people management skills • Coaching & mentoring • Integrity, honesty & confidentiality • Innovative • Positive • Perfectionist • Belief in own ability to achieve • Strong communication and interpersonal skills at all levels • Development of strong client relationships • Ability to motivate others to higher levels of performance, productivity and professionalism • Broad understanding and experience in the IT arena • Understanding of ITIL principles • Understanding of Project Management principles • Ability to understand client’s requirements and compile the best solution • Development and presentation of proposals • Strong understanding of outsourcing e.g. methodology, costing, contracts • Bid management • Opportunity life cycle process

Process Improvement
Communications
Project Management
Strategic Plan
Policy Writing
Customer Service
Management Skills
Proposal Writing
Service Level Management
IT Service Management
$100 hourly
Chuka I.
- 5.0/5
- (45 jobs)
As a certified monday.com Bronze Partner, I specialize in delivering tailored workflow solutions that drive operational excellence. My commitment to staying updated with the latest features and innovations on the monday.com platform ensures that my clients benefit from cutting-edge tools and strategies. With extensive experience in implementing successful solutions, I understand the critical importance of creating customized systems that align with your unique business requirements. Leveraging monday.com's powerful capabilities, I can streamline your processes, enhance customer engagement, and optimize your overall business performance. In addition to my expertise on the monday.com platform, I possess strong skills in business analysis, data management and business operations. This combination allows me to seamlessly organize, manage, and automate your data, ensuring that your business operates efficiently and effectively. My passion lies in helping businesses achieve lasting success. Let’s discuss your business goals, challenges, and specific needs. Together, we can build a customized Work OS that elevates your operations and drives your organization to new levels of success.

Process Improvement
Marketing Automation
Custom App
Project Management
GraphQL
API
Business Process Automation
Dashboard
Automation
Business Services
CRM Development
$40 hourly
Aimee D.
- 5.0/5
- (2 jobs)
For over a decade I have operated across startups to global institutions. I have really excelled in leading complex initiatives from concept to completion, bringing clarity and systematic execution to ambitious projects. I see myself as a strategic partner and ally to whoever I work with, with an aim to bring together people, ideas, and resources to ensure your strategic priorities are transformed into clear, actionable results through collaboration and mutual trust. Core Expertise Strategic operations transformation - I aim to help you align your operational strategies to bring efficiency, innovation, and clarity, creating a seamless flow that empowers teams to execute at their highest potential. Systems building and process optimization - By designing scalable systems and optimizing processes, I aim bring your business structure into harmony, enabling long-term sustainability and growth. High-stakes project acceleration - Whether you're facing tight deadlines or complex challenges, I facilitate a calm and structured approach with an aim to transform high-pressure situations into opportunities for success. Cross-functional team leadership - I facilitate collaboration and bring together diverse teams to work towards a common vision, ensuring everyone is aligned and empowered to contribute to the project’s success. What Sets Me Apart Empowering leadership - I don’t just manage projects; I empower teams and individuals, fostering a culture of trust, collaboration, and co-creation. My leadership approach encourages everyone to contribute and thrive, ensuring alignment with shared goals. Proven excellence - I have run complex projects and built products for global institutions, achieved high-level professional certifications like ISO 22000 and EcoCert, and implemented workflows and processes that have enhanced efficiencies and revealed profits. I always aim to consistently deliver results that meet the highest standards of quality and performance. Flexible, results-oriented execution - My approach combines adaptability with systematic execution, ensuring that your projects evolve with your business needs. I transform complex challenges into actionable strategies that drive growth and long-term success. Past Successes • Transformed operations into profitable ventures by creating streamlined, scalable systems for multiple startups. • Implemented ISO 22000 and EcoCert certifications, ensuring operational excellence and sustainability. • Delivered complex educational projects for prestigious institutions like MIT, Harvard, Yale, and Economist Education. • Guided teams through high-stakes projects with compressed timelines, achieving impactful results under pressure.

Process Improvement
Business Operations
Project Management
Project Insight
$50 hourly
Olaolu O.
- 0.0/5
- (0 jobs)
Results-driven Business Process Management (BPM) Specialist with strong expertise in business process analysis, process design/re-engineering and process optimization across diverse industries. Skilled in leading cross-functional teams to analyse, redesign and align business processes with strategic objectives, driving operational efficiency and enabling digital transformation. Proficient in stakeholder engagement, application of BPM frameworks/methodologies and technology integration to deliver scalable solutions that integrate people, processes and technology in supporting end-to-end transformation and long-term operational excellence. AREA OF EXPERTISE Business process analysis. Process design/re-engineering. Business analysis. Process modelling and documentation. Process requirement management. Process improvement and optimization. Business process transformation. Digital transformation. Lean transformation Project and Operations Management TECHNICAL SKILLS AND CAPABILITIES Business Process Management: Skilled in applying BPM methodologies and frameworks such as BPMN 2.0, APQC and SCOR to model, analyse and optimise end-to-end business processes. Management Consulting & Industrial Engineering Skills: Expert in applying management consulting tools and industrial engineering techniques to identify, analyse and implement business process improvements that enhance efficiency and performance. Process Design, Modelling & Documentation: Experienced in process discovery, developing “AS-IS” and “TO-BE” process models, root cause analysis, SOPs, value stream maps, SIPOC diagrams, RACI charts and relevant process analysis artifacts/documentation. Process Automation & Technology Solution Integration: Knowledgeable in identifying automation opportunities and aligning technology with business needs to drive digital transformation and operational efficiency Business Process Requirements Management: Skilled in eliciting, analysing and managing process requirements across multi-functional teams. Business Case Development: Competent in building business cases that support transformation initiatives and strategic decision-making. Stakeholder Engagement & Communication: Strong collaboration and facilitation skills across technical and non-technical teams; experienced in delivering workshops, presentations and training. Tools & Technologies: Microsoft Office Suite,Microsoft Visio, Bizagi, Jira, ARIS, Signavio, TrackWise, Minitab, UML, BPMN 2.0.

Process Improvement
Process Flow Diagram
Process Design
Project Management
Business Operations
Digital Transformation
Business Analysis
Business Process Automation
Business Process Model & Notation
Business Process Modeling
Business Process Reengineering
Business Process Management
$44 hourly
Victor C.
- 0.0/5
- (3 jobs)
With over 15 years true work experience in small and large, both multinational and multicultural environments including 13 years with Atlas Copco, I have a broad scope of experience of how organizations operate. When it comes to quality information it is not only about feedback, it is also about understanding each analytical component and the impact of decisions on the organization processes but also the decisions taken based on information that was provided. Personality – I am a self-driven and hard-working individual who pays attention to detail, accuracy and quality while not losing focus of the bigger picture. I have the perseverance to push forward under pressure with a clear understanding and determination of achieving and exceeding goal expectations, never losing site of the Organizations policies and procedures. A good fit – I have lived in South Africa, Belgium and the USA while travelling to many different countries as well as the ability to train and work remotely, highlights and endorses that communication and transparency is strong asset of mine on all levels of the organization. Working in many functions within Atlas Copco including Shared Service, Customer Center, Group and various other project teams, while filling various roles including: Finance & Control, Financial Analyst, Master Data Analyst and Functional Analyst, Software development as well as Business & Process Development, Financial & Business Intelligence as well as Project Management on both Civil and Fibre Rollouts; I understand the intricacies, complexity, diversity and importance of the many facets of an Organization. I have sound analytical, logical and practical skills as can be seen by my experience. During my career I have continuously worked with and in an array of environments, systems, projects, business functions - which can be seen in my curriculum vitae. With my determination, combined skills, experience with various functions in the Organization and the desire to persevere; shows that I am a good fit for any challenge or environment.

Process Improvement
Business Analysis
Quality Control
Enterprise Resource Planning
Database Development
Business Process Management
Accounting Principles & Practices
Front-End Development
Business Process Automation
Data Analysis
$30 hourly
Robyn D.
- 5.0/5
- (12 jobs)
Hi! I’m Robyn, a seasoned Virtual Assistant with a knack for streamlining operations and freeing up your valuable time. For 5 years, I've empowered business owners by tackling their administrative and organisational hurdles, letting them focus on what they do best. My superpowers: * Master Organiser: Conquered chaos with systems and automation. * Proactive Problem Solver: Prevent setbacks by anticipating needs and addressing tasks promptly. * Communication Queen: Clear, concise, and always on the same page. * Tech Wiz: Adept at the latest tools and platforms, from Asana to Zoom to Klaviyo. * Lifelong Learner: Constantly honing my skills through courses, certifications, and industry trends. I see myself as an extension of your team, not just someone who checks off boxes. My positive attitude and commitment to your goals fuel my desire to contribute in whatever way I can. Please find my areas of speciality below. Administrative support: ★Executive administrative assistance ★Project management ★Business protocol creation & business process improvement ★Customer service ★Calendar Management ★File management (Google Drive, Dropbox, OneDrive) ★Research ★Data entry ★Form generation ★Slideshow preparation ★PDF conversions ★Proofreading ★Email management ★Sourcing photos ★Human resources (recruitment, onboarding, and employee record management) ★Agreement/contract management (Dropbox Sign, DocuSign) Digital marketing: ★Email newsletter design (Klaviyo, MailerLite, MailChimp, Active Campaign) ★Designing banners, headers, and backgrounds (Canva) ★Social Media Management E-commerce support: ★Website content uploading and updating (Wix, Shopify, WordPress, Kajabi) ★Inventory management ★Website testing Experienced with: Asana, Monday.com, Miro, Klaviyo, MailerLite, MailChimp, ActiveCampaign, Wix, Shopify, WordPress, Kajabi, Microsoft Office, Google Drive, Dropbox, OneDrive, Calendly, AddEvent, Acuity, Canva, TextMagic, 1Password, LastPass, Linktree, InkFrog, Tailwind, Ubersuggest, Meta Business Suite, Instagram, Stripe, Paypal, ChatGPT, Gemini.

Process Improvement
Inventory Management
Newsletter
Calendar Management
Klaviyo
Website Content
Content Creation
Project Management
Scheduling
Asana
Administrative Support
English
Proofreading
Email Communication
Data Entry
$50 hourly
Melusi Z.
- 0.0/5
- (1 job)
You don’t need more noise. You need clarity, structure, and systems that work. I’m Melusi Zulu, Founder & Chief Solutions Officer of Medek Consulting, and I help startups and SMEs build operational backbones, define their growth paths, and turn chaos into clear execution. Whether you're scaling, stuck, or starting fresh — I bring a sharp lens to your operations, strategy, and performance systems so that your business runs smoother, your team delivers better, and your growth becomes predictable. What I Deliver: Business process optimization & SOP development KPI frameworks & performance dashboards Strategic planning & GTM modeling Leadership support & execution rhythms Fractional COO support for scaling teams I build the kind of structure that gives you back control. Let’s unlock the next level of your business, with precision.

Process Improvement
Business Operations
Business Analysis
Process Design
Growth Strategy
Organizational Design & Effectiveness
Performance Optimization
Performance Management
Startup Consulting
Business Process Modeling
KPI Metric Development
Strategic Plan
Operational Plan
$25 hourly
Patrys, Adriana C.
- 5.0/5
- (4 jobs)
✨ Executive Assistant & Operations Manager | 20+ Years of Global Experience ✨ 🔹 WHO I AM I’m a dedicated executive assistant and operations manager with over 20 years of experience supporting CEOs and founders globally. Recognized for my organizational excellence, loyalty, and ability to manage and improve business operations across industries. 🔹 WHAT I OFFER ✅ Executive & Virtual Assistance ✅ Calendar, Inbox & Travel Management ✅ Project & Operations Management ✅ Bookkeeping & Financial Admin (QuickBooks, Excel) ✅ Document Creation & Presentation Design (Canva, Photoshop) ✅ Client & Team Communications ✅ Workflow Optimization & Process Improvement 🔹 TOOLS & SYSTEMS I USE ClickUp, Google Workspace, Microsoft Office Suite, Canva, Photoshop, QuickBooks, Notion, Teamwork, Slack, Zoom, HubSpot, Smartsheet, DocuSign, Calendly, Dropbox, Expensify, Zapier, LastPass, Toggl 🔹 CLIENTS I’VE WORKED WITH 💼 Next Capital Real Estate (Dubai) - Executive Assistant 💼 Samantha Weeks Design Group (Canada) - Executive Assistant 💼 Ashley Black Guru (Costa Executive Assistant & Project Manager 💼 Notice U Marketing (Las Vegas) Operations Manager 💼 Olive Tree Ridge (New York) Executive Assistant 💼 Eyton Management (Miami) Executive Assistant 🔹 WHY HIRE ME You’re not just hiring an assistant—you’re gaining a partner in your business success. I bring a calm, solutions-focused mindset, strong communication, and a proactive approach to every task. I treat your business like it’s my own, ensuring every detail is handled with care, professionalism, and efficiency. Let’s work together to simplify your workload and move your business forward with confidence. 📩 Feel free to message me—I'd love to learn more about your needs!

Process Improvement
Process Optimization
Calendar Management
Email Management
Travel Planning
Virtual Assistance
Google Workspace
ClickUp
Leadership Skills
Project Management
Graphic Design
Bookkeeping
Business Operations
Executive Support
$50 hourly
Alison H.
- 0.0/5
- (0 jobs)
I'm a CIMA-certified accountant (NQF 6) with 15+ years of experience in financial management, reporting, and audit prep — combined with deep technical ERP know-how. I specialize in setting up financial modules in Business Central, reconciling accounts, improving cash flow visibility, and preparing your business for scalability. 🧾 Accounting Services: Financial module setup in ERP (AP, AR, GL, FA, Cashbook) Budgeting, variance analysis & cost control VAT returns & reconciliations Management accounts & cash flow reporting Legacy clean-ups & year-end prep Training teams on accounting processes & reporting tools 🎓 Certifications: Microsoft MB-800: D365 Business Central Functional Consultant CIMA (Diploma in Management Accounting – NQF Level 6)

Process Improvement
Microsoft Excel
Cost Control
Financial Variance Analysis
Management Accounting
Financial Accounting
$90 hourly
Heinrich B.
- 0.0/5
- (0 jobs)
🌍 Strategic CEO with Proven P&L and Organizational Leadership I’m an MBA-qualified executive leader with and TOGAF®-certified strategist with over 20 years of experience managing organizations at the intersection of innovation, operations, and people. My Industrial and Systems Engineering background provided me with a perfect platform to achieve this. I specialize in building scalable systems, driving profitability, aligning high-level strategy with daily execution, and fostering an engaged, performance-driven culture. What I Bring: - Proven P&L responsibility and financial leadership: managing budgets, revenue, and margins - Deep experience bridging CEO and middle management roles to align strategy with execution - Built and scaled business operations, SOPs, and capability-based systems from the ground up - Led successful remote teams and virtual operations in projects across Africa - Designed and implemented digital transformation and process optimization frameworks - Culturally-aware leadership style, fostering trust, communication, and team empowerment How I Can Help: - Serve as a high-impact Business Executive to guide your organization through growth or transformation - Develop and implement operational strategies and financial controls - Enhance team alignment, productivity, and engagement across distributed teams - Establish core SOPs, governance structures, and performance monitoring systems - Support talent development and drive accountability across all levels of the business Let’s shape your company’s future through focused execution, strategic clarity, and empowered leadership.

Process Improvement
Stakeholder Management
Information Technology Strategy
Business Strategy
Management Consulting
Project Management
Operations Management Software
Solution Architecture Consultation
Digital Transformation
Business Process Reengineering
Strategic Planning
Business Process Modeling
TOGAF
Business Analysis
Enterprise Architecture
$60 hourly
Lungile T.
- 0.0/5
- (0 jobs)
I am a Strategic Systems & Architecture Manager with 8+ years of experience in business analysis, process optimization, and cross-functional systems documentation and implementation. Skilled in engaging executive stakeholders, managing technical teams, and delivering high-quality documentation, data analysis and systems. Passionate about using my skills to help startups and growing businesses improve systems and scale operations. Freelance Services Offered * Business & Systems Analysis * Process Mapping & Optimization * Software/System Documentation * User Manuals & Standard Operating Procedures (SOPs) * Excel Dashboards & Pivot Reporting * QA Testing & User Acceptance Coordination * Virtual IT Support & Project Coordination

Process Improvement
Employee Training
User Manual
User Acceptance Testing
System Testing
System Configuration
System Automation
System Analysis
Stakeholder Management
Microsoft Excel PowerPivot
Excel Formula
Analytical Presentation
Data Analysis
Requirements Specification
Process Modeling
$65 hourly
Nenad R.
- 0.0/5
- (0 jobs)
I am a results-driven professional who takes a logical and analytical approach to problem-solving, ensuring efficient system operations and seamless integrations. I thrive in dynamic, target-driven environments where I can leverage my expertise in system management, process optimization, and stakeholder collaboration to drive success. With a strong customer-centric mindset, I am passionate about delivering exceptional service and enhancing user experiences through streamlined system solutions. I have the ability to quickly assess challenges, implement corrective actions, and improve efficiency and performance. Organization and attention to detail are my strengths, allowing me to effectively coordinate multiple tasks and ensure smooth workflow execution. I am highly adaptable and proactive, always seeking innovative ways to enhance system functionality and business operations. Building strong relationships with colleagues and stakeholders is important to me, as it fosters collaboration and drives user adoption of system improvements. With over 15 years of managerial experience, including nine years in retail operations, I have developed a deep understanding of business processes and system dependencies. I am comfortable working flexible hours, including public holidays, and have often stepped into leadership roles in the absence of senior management. Successfully managing and supporting a team of 74 staff members has strengthened my ability to train, develop, and guide teams toward achieving their goals. I am eager to bring my skills, experience, and dedication to a role where I can contribute to system efficiency, process improvements, and business success.

Process Improvement
Inventory Report
Inventory Management
Technical Documentation
Business Process Automation
Project Management
Microsoft Power BI Data Visualization
$200 hourly
Vutlhari S.
- 0.0/5
- (0 jobs)
I’m a developer experienced in building websites for small and medium-sized businesses. Whether you’re trying to win work, list your services, or create a new online store, I can help. Knows HTML and CSS3, PHP, jQuery, Wordpress, and SEO Full project management from start to finish Regular communication is important to me, so let’s keep in to

Process Improvement
Imperative Programming
Impersonal Tone
$65 hourly
Craig S.
- 0.0/5
- (0 jobs)
I am a focused and self disciplined person. I help people become the best at what they do through training and personal development with understanding being the emphasis and foundation of the training. I analyse a role or function through a process of questioning and noting the current standard operating procedure, determining the shortfalls and common problems and then finding a better and more efficient way of achieving the desired outcome. Development and implementation of new or improved processes forging a new SOP for each role and function.

Process Improvement
Customer Experience
Customer Experience Management Software
Operational Planning
Business Operations
Data Entry
Process Development
Project Management
Process Optimization
$25 hourly
Amina D.
- 4.9/5
- (15 jobs)
With two decades of hands-on experience, I excel as an Operations Specialist and Project Manager, driven by a passion for cultivating exceptional teams. My expertise lies in establishing robust systems and processes, ensuring seamless and efficient operations. With a keen focus on team dynamics, I leverage my high emotional intelligence and stellar communication skills to foster a collaborative environment. I thrive on implementing project management systems, orchestrating project setups, and steering teams towards their objectives with precision and clarity.

Process Improvement
Team Alignment
Culture
Training
Employee Onboarding
Recruiting
Hiring Strategy
Project Management
$25 hourly
Tebogo C.
- 0.0/5
- (0 jobs)
Hi, I’m Tebogo — a customer experience professional with over 7 years of experience helping SaaS and ecommerce businesses scale their support operations, automate workflows, and delight customers. I’ve built a customer support function from scratch, onboarded hundreds of users, led a support team, and implemented CRM tools like HubSpot to streamline support, reduce ticket volumes, and improve retention. Whether you’re looking to: • Set up or optimize your CRM • Build a scalable help desk or support system • Automate onboarding or support flows • Improve customer satisfaction and retention …I can help. Let’s chat if you need hands-on help with customer support strategy, CRM setup, or support team enablement.

Process Improvement
Automated Workflow
Customer Onboarding
Online Chat Support
Email Support
Technical Support
CRM Software
SaaS
HubSpot
Customer Support
$20 hourly
Sarah D.
- 0.0/5
- (0 jobs)
A procurement leader with 6+ years of experience in Global FMCG, delivering £15mn+ in cost savings across 41 countries in Africa. Sourcing from start to contract: Procure-to-Pay Cost modelling, forecasting & budget Cost saving initiatives & full project deployment Supplier Management Contract negotiations Strategic thinking Process improvement & optimisations Expert communication & presentation skills Extensive cross functional experience in Operations.

Process Improvement
Vendor Management
Vendor & Supplier Outreach
Supplier Development
Contract Negotiation
Process Documentation
Process Development
Cost Analysis
Cost Estimate
Sourcing
Procurement
Virtual Assistance
Project Management
$22 hourly
Jacqueline R.
- 0.0/5
- (2 jobs)
PROFILE I am an experienced supply chain professional with key skills developed around supplier management, business analytics, cost reduction, demand planning, process improvement and reporting. I am good at problem solving, an excellent communicator and negotiator as well as possess the ability to collaborate and influence key decision makers and teams. Senior Management 7+ years Staff Management, motivation, leadership practises an employee growth 7+ years Project Management 5+ years Procurement Management 10+ years Operations (Warehouse and Logistics) 10+ years COMPETENCIES Systems and Processes Implementation Communication Skills Cost Control and Avoidance Problem Solving Skills Team Leadership Transformational Capabilities Business planning and growth strategies Demand Management Project Management Negotiation Decision making Data Analytics

Process Improvement
Process Design
Administrative Support
Research & Strategy
Supply Chain Management
Inventory Management
Report Writing
Excel Formula
Data Analysis
$15 hourly
Ty C.
- 0.0/5
- (0 jobs)
I specialize in backend data management, process improvement, data analysis, and administrative support. With expertise in tools like MySQL, Tableau, PowerBI, Microsoft Excel, and virtual assistance, I help clients optimize workflows, create insightful reports, and improve data accuracy while also handling administrative tasks efficiently. ○ Data Management & Analysis: Organizing data, creating reports in Tableau/PowerBI. ○ Process Improvement: Streamlining workflows, creating SOPs. ○ Excel Expertise: Advanced data manipulation and automation. ○ Virtual Assistant & Admin Support: Managing tasks, emails, and schedules. ○ PowerPoint & Canva: Designing presentations and visual content. ○ KDP/KEP Publishing Assistance: Guiding clients through the publishing process and troubleshooting issues. I deliver actionable solutions to help businesses improve performance, streamline operations, and manage publishing needs effectively.

Process Improvement
KDP Interior
AI Content Creation
PowerPoint Presentation
Microsoft Excel
Process Development
Data Analysis
Accounting Basics
Query Analysis
Database Query
MySQL
Tableau
Microsoft Power BI
Data Entry
Virtual Assistance
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