The Best Process Optimization Consultants For Hire In Kenya

5.0/5
(11 jobs)

You want results. I deliver reliability, customer satisfaction, and fraud protection at scale. I’m Susan, a CX & Fraud Management Specialist with over 15 years of global experience in: 🎧 Customer Support & Contact Center Excellence 🔍 Fraud & Risk Mitigation (10+ years in e-commerce & online dating) 📊 Quality Assurance, Team Coaching & Performance Optimization ⚙️ Workflow Automation, Process Mapping, and Dispute Resolution Whether you need a team leader, a fraud prevention analyst, or a senior CX expert, I bring proven results and deep ownership. What You’ll Get: ✅ 55% increase in team quality scores ✅ 60% drop in escalations from improved coaching ✅ 55% faster responses via custom KPI dashboards ✅ 95% reduction in fraud complaints (Cupid Media case study) ✅ 100% accuracy in ID verification & regulatory compliance I’ve worked with global brands (Tixel, BAT, Cupid Media) and managed both internal and outsourced teams, supporting users across continents. Let’s partner to make your support operations world-class.

Process Optimization

Communication Skills

People Management

Training & Development

Content Moderation

Risk Management

KPI Metric Development

Customer Support

Alternative Dispute Resolution

Cross Functional Team Leadership

Email Support

Zendesk

Fraud Detection

Quality Assurance

Customer Service

5.0/5
(4 jobs)

💯 𝗥𝗘𝗦𝗨𝗟𝗧𝗦-𝗗𝗥𝗜𝗩𝗘𝗡 𝗔𝗜 𝗔𝗨𝗧𝗢𝗠𝗔𝗧𝗜𝗢𝗡 𝗦𝗣𝗘𝗖𝗜𝗔𝗟𝗜𝗦𝗧 | 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝗶𝗻𝗴 𝟳𝟬%+ 𝗧𝗶𝗺𝗲 𝗦𝗮𝘃𝗶𝗻𝗴𝘀 & 𝟯𝘅 𝗥𝗢𝗜 𝗧𝗵𝗿𝗼𝘂𝗴𝗵 𝗜𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝘁 𝗪𝗼𝗿𝗸𝗳𝗹𝗼𝘄 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻 𝗧𝗵𝗿𝗲𝗲 𝘁𝗵𝗶𝗻𝗴𝘀 𝘀𝗲𝗽𝗮𝗿𝗮𝘁𝗲 𝗺𝗲 𝗳𝗿𝗼𝗺 𝗼𝘁𝗵𝗲𝗿 𝗱𝗲𝘃𝗲𝗹𝗼𝗽𝗲𝗿𝘀: ✅ 𝗗𝗮𝘁𝗮-𝗱𝗿𝗶𝘃𝗲𝗻 𝗮𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻 that delivers measurable ROI ✅ 𝗗𝗲𝗲𝗽 𝘀𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘇𝗮𝘁𝗶𝗼𝗻 in advanced Make.com + n8n workflows ✅ 𝗘𝗻𝘁𝗲𝗿𝗽𝗿𝗶𝘀𝗲-𝗴𝗿𝗮𝗱𝗲 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 with documentation and knowledge transfer I've transformed businesses by building intelligent systems that work harder than entire teams. My automation solutions have saved clients 20-40 hours per week while increasing accuracy by 99.8%. Unlike generalists who claim to do everything, I focus exclusively on creating powerful automation ecosystems that connect your tools, streamline your data, and deliver actionable intelligence. 𝗖𝗹𝗶𝗲𝗻𝘁 𝗥𝗲𝘀𝘂𝗹𝘁𝘀: ➡️ Reduced manual data processing by 87% for a marketing agency through custom n8n workflows ➡️ Increased lead conversion by 40% with intelligent AI-powered qualification using GPT-4 ➡️ Saved $4,300/month in labor costs through Make.com automations for an e-commerce business ➡️ Created a data scraping system that monitored 14 competitor websites daily, driving strategic decisions 𝗠𝘆 𝗦𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘇𝗮𝘁𝗶𝗼𝗻𝘀: 🔹 𝗔𝗱𝘃𝗮𝗻𝗰𝗲𝗱 𝗪𝗼𝗿𝗸𝗳𝗹𝗼𝘄 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻 • Make.com (Integromat) certified expert with 50+ complex workflows built • n8n master with experience creating multi-node custom workflows • Google Workspace automation (Sheets, Apps Script, Drive) • Airtable architecture and automation expert 🔹 𝗔𝗜 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻 & 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 • ChatGPT/GPT-4 API integration specialist • LangChain implementation for complex AI workflows • Intelligent document processing systems • Custom training for vertical-specific AI applications • RAG (Retrieval-Augmented Generation) implementations 🔹 𝗗𝗮𝘁𝗮 𝗦𝗰𝗿𝗮𝗽𝗶𝗻𝗴 & 𝗔𝗻𝗮𝗹𝘆𝘁𝗶𝗰𝘀 • Advanced scraping tools (Playwright, Puppeteer, Selenium) • Anti-detection techniques for reliable data collection • Structured data extraction from complex sources • Data normalization and transformation 🔹 𝗔𝗜-𝗣𝗼𝘄𝗲𝗿𝗲𝗱 𝗪𝗲𝗯 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 • MERN stack development with AI integration • NextJS applications with LLM capabilities • Flask/Python backend for AI processing • Vector database integration (Pinecone, Chroma) 𝗪𝗵𝘆 𝗠𝘆 𝗔𝗽𝗽𝗿𝗼𝗮𝗰𝗵 𝗜𝘀 𝗗𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝘁: 1️⃣ 𝗗𝗮𝘁𝗮-𝗗𝗿𝗶𝘃𝗲𝗻 𝗠𝗲𝘁𝗵𝗼𝗱𝗼𝗹𝗼𝗴𝘆: I begin with clear metrics and KPIs to ensure every automation delivers quantifiable value. 2️⃣ 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀-𝗙𝗶𝗿𝘀𝘁 𝗧𝗵𝗶𝗻𝗸𝗶𝗻𝗴: Unlike technical-focused developers, I prioritize understanding your business goals first, then build technology that serves those goals. 3️⃣ 𝗦𝗰𝗮𝗹𝗮𝗯𝗹𝗲 𝗔𝗿𝗰𝗵𝗶𝘁𝗲𝗰𝘁𝘂𝗿𝗲: I design systems that grow with your business, avoiding quick fixes that become technical debt. 4️⃣ 𝗘𝗺𝗽𝗼𝘄𝗲𝗿𝗺𝗲𝗻𝘁 𝗧𝗵𝗿𝗼𝘂𝗴𝗵 𝗞𝗻𝗼𝘄𝗹𝗲𝗱𝗴𝗲: I provide detailed documentation and training so your team fully understands and can manage the systems I build. 𝗜𝗳 𝘆𝗼𝘂'𝗿𝗲 𝗹𝗼𝗼𝗸𝗶𝗻𝗴 𝗳𝗼𝗿: ✓ Someone who delivers systems that provide actual ROI ✓ A specialist in workflow automation who understands business processes ✓ An expert who can make AI work for your specific business needs ✓ A developer who documents thoroughly and communicates clearly 𝗧𝗵𝗲𝗻 𝗹𝗲𝘁'𝘀 𝗰𝗼𝗻𝗻𝗲𝗰𝘁! I offer a free 30-minute consultation to discuss your automation needs and identify opportunities for immediate impact. 𝗡𝗼𝘁 𝘁𝗵𝗲 𝗿𝗶𝗴𝗵𝘁 𝗳𝗶𝘁 𝗳𝗼𝗿: ❌ One-off simple projects with no long-term vision ❌ Those looking for the cheapest option rather than the best ROI ❌ Clients who don't value process documentation and knowledge transfer Let's transform your business operations with intelligent automation that delivers measurable results.

Process Optimization

Customer Service Chatbot

Marketing Automation

Predictive Analytics

Error Detection

Data Scraping

Task Automation

AI Bot

Make.com

n8n

Automation Anywhere

AI Agent Development

AI Chatbot

API Integration

Automated Workflow

5.0/5
(26 jobs)

I am a graduate of Nairobi University with a Master of Science in Statistics and Bachelors of Economics and Statistics. I have also done and mastered statistical packages (STATA and QuickBooks). I have worked with Kenya Ports Authority and the Kenya Revenue Authority as a database administrator where I gained experience in data collection, analysis and management. I am diligent and highly reliable with good job quality and timely delivery. It will be a pleasure working with you.

Process Optimization

Presentation Design

Graphic Design

YouTube

Social Media Management

Data Visualization

Video Transcription

Audio Transcription

Data Analytics

Virtual Assistance

English to Swahili Translation

Data Mining

Swahili to English Translation

Data Entry

4.7/5
(2 jobs)

🔹 Top-Tier Executive Support | Calendar & Travel Management | Operations Optimization With 6+ years of experience providing high-level executive support, I help busy leaders stay organized, efficient, and focused on their big-picture goals. Whether managing complex calendars, coordinating global travel, or streamlining business operations, I ensure that everything runs seamlessly behind the scenes. ✅ What I Bring to the Table: - Executive-Level Calendar & Travel Management – Scheduling, itinerary planning, and logistics to keep operations smooth. - Strategic Support & Operations – Process optimization, stakeholder coordination, and project assistance. - Confidential Administrative Assistance – Handling sensitive documents, correspondence, and high-stakes meetings. - Event & Meeting Coordination – Organizing executive offsites, investor meetings, and high-profile engagements. I’ve successfully supported C-suite executives in multinational firms, optimizing decision-making timelines and improving operational efficiency. Let’s connect and discuss how I can help you focus on what truly matters—growing your business! 📩 Let’s chat! Send me a message, and let’s make things happen. 🚀

Process Optimization

Business Operations

Bookkeeping

Client Management

Database Administration

Administrative Support

Sales & Marketing

Interpersonal Skills

Problem Solving

Calendar Management

Draft Documentation

Organizational Behavior

5.0/5
(1 job)

I excel in technical & creative writing, data entry, and tutoring, integrating these skills with AI tools to deliver efficient and impactful solutions. -Let’s streamline your data management and enhance content with precise technical writing and innovative AI-driven insights. -I offer end-to-end solutions, from accurate data entry to personalized tutoring, with a focus on seamless integration and effective communication. -Full project management from data handling and content creation to educational support, ensuring operational excellence and learner success

Process Optimization

Content Writing

Case Studies

Industrial Psychology

Problem Solving

Technical Documentation

Product Lifecycle Management Software

Communication Etiquette

Production Planning

Production Design

Project Management

Statistical Analysis

Risk Management

Engineering & Architecture

0.0/5
(0 jobs)

A highly skilled and experienced MSc Applied Analytical Chemist offering freelance services in chemistry tutoring, quality assurance (QA/QC), scientific research, and scientific data entry. With 8 years of progressive experience - 5 years in the manufacturing sector and 3 years in academia. I am passionate about delivering high-quality, reliable timely solutions to meet my clients' needs. SERVICES OFFERED: * Quality Assurance and Quality Control (QA/QC) Consulting * Scientific Data Entry and Analysis * Scientific Research and Report Writing *Standard Operating Procedure (SOP) Development *Chemistry Tutoring CORE COMPETENCIES: * Chemistry Tutoring * Quality Management Systems (QMS) * Scientific Report Writing * Research Methodologies * Process Validation, Auditing, and Improvement.

Process Optimization

Chemicals

Microsoft Excel

Data Analysis

Quality Management System

Tutoring

Research Paper Writing

Quality Assurance

Quality Control

Analytical Chemistry

0.0/5
(0 jobs)

Hello, I work with solopreneurs, and small and medium-sized cross-functional teams to create and maintain operational (CRM) Client Relationship Management Tools. Smooth-running CRM tools should be a foundation of your projects, not an afterthought. With me on your team, rest assured that your projects will be stated out, planned and timely executed with outlined strategies and deadlines. 📍 WANT TO WORK WITH ME? JUST MESSAGE ME AND LET'S HAVE A CHAT OR CALL! 📃SKILLS AND SERVICES YOU WILL GET FROM ME ;-) SYSTEMS OPERATIONS MANAGEMENT ✔Auditing and optimizing existing business processes. ✔Creating Standard Operating Systems (SOPs) ✔Set up and Maintain a CRM ✔Set up automation where possible. ✔Report on business metrics and KPIs (Key Performance Indicators) ✔Implement Customer support ticketing and tracking system. ✔Calendar management PROJECT MANAGEMENT 🟢 Project planning and launch 🟡Create and maintain project deadlines. 🟢Set up onboarding workflow & automation. 🟡Onboard agency clients 🟢Host kickup calls for a project and get everyone onboard. 🟡Lead magnet creation TEAM MANAGEMENT ✔Write and post job descriptions. ✔Develop onboarding systems for new team members. ✔Interview potential team members for the client ✔Develop training systems for new team members. ✔Manage day-to-day tasks. ✔Host weekly team check-in calls ✔Conduct quarterly team performance meetings. WORK HISTORY *Creative Writer Duties and responsibilities ✨Proofread materials from other writers to ensure that writing was free of spelling, punctuation, grammar usage, and context mistakes. ✨Edited documents for grammar, clarity, content, and formal planning. *Social Media Manager ✔Developing social media campaigns. ✔Crafting compelling content or getting it developed. ✔Posting content across social media accounts. ✔Engaging with customers on different channels. ✔Analyzing running campaigns. ✔ Staying on top of social media trends. *Freelance Primary and secondary school teacher ✨ Guided learners in their learning process through teaching and giving valuable exercises. ✨Cooperated with colleagues to make the school environment great. PS: REGULAR COMMUNICATION IS IMPORTANT TO ME, SO, LET'S KEEP IN TOUCH! Laura is a highly reliable professional with a passion for interacting with people and making a positive influence on their lives. I have acquired digital operations, management, leadership, and relationship management skills. Moreover, I have gained experience in supervision, critical thinking, interpersonal relationships, communication, active listening, empathy, and organization. As a trained teacher of English and literature, I have exceptional grammatical and verbal skills. I would like to fully explore the position with a view to add value to your organization by performing my duties well and on time.

Process Optimization

Canva

Communications

Business Development

CRM Automation

CRM Software

Administrative Support

ClickUp

HubSpot

Asana

Notion

Zapier

Digital Project Management

Customer Relationship Management

5.0/5
(0 jobs)

Turn Complex Data Into Clear Business Insights | Power BI, Excel, SQL | Automation Expert Are you looking for a Data & Business Intelligence Specialist who can simplify data, automate workflows, and deliver actionable dashboards? I help businesses and nonprofits unlock insights from their data using Power BI, SQL, and Excel so they can make smarter, faster decisions. ✅ Power BI Dashboards – From data modeling to advanced DAX, I build visual reports that help you monitor KPIs and trends. ✅ SQL Reporting & ETL – I extract and transform data efficiently, using clean queries and scalable schema (star/snowflake). ✅ Excel Automation (VBA & Power Query) – I automate tedious manual tasks, saving clients hours of repetitive work. ✅ Impact-Driven Analysis – I specialize in mission-focused organizations, aligning insights with strategic goals. With over 5 years of experience, I’ve helped clients across Africa and globally drive measurable results with data. Whether you need a one-time project or ongoing BI support, I’m ready to turn your raw data into stories and strategies. 📊 Let’s talk about how I can support your data journey.

Process Optimization

KPI Metric Development

Business Intelligence

Power Query

ETL

Interactive Data Visualization

Excel Formula

Automation

Forecasting

Google Analytics

Microsoft Excel PowerPivot

Dashboard

Data Analysis

Microsoft SQL Server

Microsoft Power BI

0.0/5
(0 jobs)

Do you need a compelling pitch deck, investor presentation or business proposal that captivates your audience, Or a reliable project manager to streamline operations and enhance productivity? I help businesses, startups and executives communicate effectively, efficiently execute projects while achieving their goals. What I offer: Business Presentations & Pitch decks Grant Writing and Business Proposals Project Management Executive and Administrative Support Why Work With Me? -Over 5 years creating engaging company presentations, project management and executive support -I ensure high-quality work delivered on-time, Every Time -I customize each project to match your brand, audience and objectives -Proficient in Trello, Asana, Microsoft Office Suite,Canva, Google Workspace, Slack, Miro, Zoom and Microsoft Teams. Message me and let's discuss how we can bring your ideas to life with strategic execution and impactful presentations!

Process Optimization

Task Coordination

Documentation

Report Writing

Market Research

Executive Support

Project Management

Business Proposal Writing

Grant Writing

Pitch Deck

Business Presentation

0.0/5
(0 jobs)

Am a skilled and reliable customer service professional with a proven track record of delivering outstanding support experiences. I specialize in helping businesses build lasting relationships with their customers through clear communication, fast issue resolution, and proactive service strategies. Here’s how I can help you: Order Management : From processing to tracking and resolving issues, I ensure smooth operations. Refunds & Payments : Accurate handling of customer refunds and payment-related concerns to build trust. Customer Support Excellence : Friendly, empathetic, and solutions-focused assistance through email, chat, or phone. With my ability to adapt to different industries and tools like Zendesk, Salesforce, and HubSpot, I am confident in managing high volumes of inquiries while exceeding expectations. My goal is always to improve customer satisfaction and retention for my clients. Let’s work together to create delightful customer experiences and drive your business success. I’m ready to get started on your project today!

Process Optimization

CRM Software

Customer Service

Data Analysis

0.0/5
(0 jobs)

I focus on designing agentic solutions—think of them as mini digital coworkers—using tools like CrewAI, OpenAI SDKs, Google Vertex AI, and no-code platforms like Zapier, Make, N8N, and Relevance AI. I've worked with everything from Retrieval-Augmented Generation(RAG) systems to fine-tuning models, turning complex workflows into seamless, scalable workflows, focusing on what you care about—saving time and cutting costs while keeping data safe. -------------------------------------------------------------------------- Deep Dive Hi, I'm Monica— an automation and workflow specialist, helping teams simplify their processes, automate boring and repetitive work, and build smart systems that work. What I can help with: 1. Designing and deploying AI Agents that handle tasks for you . 2. Automating business workflows . 3. Setting up RAG pipelines that give fast, accurate responses from your data. 4. Fine-tuning AI systems based on real user feedback. 5. Keeping your automation secure, scalable, and secure. I geek out over: -Teaching AI to understand your unique business language. -Turning messy spreadsheets into self-updating dashboards. -Finding the sweet spot where the "fast" meets "secure". Tools I often use: N8N, Zapier, Make, Chatgpt, GPT-4, CrewAI, Relevance AI, Vertex AI, Langchain, SixSigma, CRM Tools

Process Optimization

Journey Mapping

Process Flow Diagram

Project Workflows

Automated Workflow

AI Consulting

AI Data Analytics

Automation

AI Implementation

0.0/5
(0 jobs)

I’m a versatile and dynamic professional at the intersection of chemical & process engineering, Python-powered tech, and creative solutions. With a strong foundation in engineering principles and hands-on coding expertise, I offer a wide range of services, from technical content creation, data-driven programming, and process simulation support, to graphic design, language translation, and virtual assistance. Whether you need automated process calculations, custom Python scripts for data analysis, or visually striking reports and documentation, I bring a rare blend of creativity, analytical rigor, and real-world engineering insight. I specialize in breaking down complex problems and building smart, efficient solutions tailored to your unique goals. I also provide high-quality administrative and tech support, so you can stay laser-focused on scaling your business. Let’s collaborate, and infuse your workflows with intelligence, efficiency, and serious professional energy.

Process Optimization

Process Design

Process Simulation

Python

Business Presentation

Presentations

Product Design

Presentation Design

0.0/5
(0 jobs)

Manual workflows stealing 20%+ of your revenue? I fix it. I help high-growth startups and scaling teams eliminate bottlenecks with custom, GDPR-compliant automation systems. My hybrid no-code & low-code approach transforms fragmented workflows into seamless growth engines that attract leads, convert customers, and retain revenue. Proven Results: ✔️ Reduce onboarding churn by 25% ✔️ Save 15+ hours/week on manual tasks ✔️ Uncover up to $10k+ in hidden revenue leaks How I Work: I design full-funnel automation solutions tailored to your specific needs: ◾️Acquisition: AI-powered lead scoring, lead capture forms (Webflow, Typeform) ◾️Conversion: Client onboarding portals, sales workflow automation (Bubble, Power Automate) ◾️Retention: Loyalty programs, customer health dashboards (Glide, Power BI) Why Partner With Me? ✔️ Strategic Hybrid Approach: Custom solutions using no-code & low-code tools to match your goals, whether MVPs or scalable systems. ✔️ Funnel Audits: I'll pinpoint your costliest revenue leak (e.g., abandoned carts, onboarding drop-offs). ✔️ Compliance-Ready: GDPR-compliant workflows with role-based access and audit trails, ensuring data security and peace of mind. Tools I Deliver With: Bubble.io, Power Apps, Webflow, Airtable, Power BI, Stripe, Figma, Framer and more. Trusted by high-growth companies to streamline operations and scale seamlessly. Ready to unlock your full potential? Book an audit today.

Process Optimization

Framer

Communication Skills

Zapier

Microsoft PowerApps

UX & UI Design

API Integration

Webflow

Airtable

CRM Development

Business Process Automation

Bubble.io

Automated Workflow

Low-Code Development

No-Code Development

0.0/5
(0 jobs)

ClickUp systems that make sense. Project management that actually gets things done. I help founders and service-based teams get out of chaos mode by building smart ClickUp setups and managing projects with intention. Whether you’re drowning in tasks, stuck in messy workflows, or just need someone to own the backend—I’ve got you. With over 2 years of experience, I offer: • Custom ClickUp workspaces tailored to how you work • Workflow mapping, automations, dashboards & docs • Hands-on project management & delivery oversight • Timeline tracking, team coordination & reporting • Process audits & system cleanups (yes, even the messy ones) Certified in Asana workflows and a specialist in ClickUp, I’m not just here to make things look pretty—I build systems that support real execution. If you’re ready to stop duct-taping tools together and finally feel in control of your projects, let’s chat.

Process Optimization

Stakeholder Management

Project Analysis

General Project Consulting

Agile Project Management

Problem Solving

Project Workflows

Task Coordination

Project Scheduling

Zoho Projects

Project Management

0.0/5
(1 job)

A self-motivated, passionate team player with proven leadership qualities, experienced in management consulting, performance analysis and project/programme management. I have coordinated project teams in the Middle East and Southeast Asia in business practices of projects, processes and people. I have worked across different time zones and thrive in driving business growth. Skills: Microsoft Excel, Tableau, Power BI, Asana, Google Studio, MS Office, Google Workspace; Problem Solving, Leadership, Project Management, Performance Analysis. I am open to both long term and short term projects. Feel free to contact me to discuss your specific needs.

Process Optimization

Performance Optimization

Real Estate

Social Media Account Setup

Communications

Google

Google Calendar Development

Slack

Microsoft PowerPoint

Microsoft Excel

Project Workflows

Asana

Project Management

Customer Service

Research Methods

0.0/5
(0 jobs)

Hi there! I’m Caren , a detail-oriented and highly organized Virtual Assistant dedicated to helping busy professionals and entrepreneurs save time, reduce workload, and stay productive. With expertise in email management, calendar scheduling, data entry, customer support, and social media management, I ensure seamless operations so you can focus on growing your business.

Process Optimization

Administrative Support

Customer Service

Data Entry

Academic Writing

Data Cleaning

Data Analysis

Social Media Management

Email Management

Calendar Management

Virtual Assistance

Blog Content

0.0/5
(0 jobs)

I am a Chemical and Process Engineer with a bias in Lean Six sigma and Manufacturing excellence. I help improve Manufacturing systems within your supply chain. I help improve company profits using lean principles. I solve problems.

Process Optimization

Product Development

Process Flow Diagram

Process Engineering

Chemical Engineering

SAP Manufacturing Execution

Manufacturing Engineering

Biochemistry

Biotechnology

Problem Solving

Value Stream Mapping

Six Sigma

Lean Manufacturing

0.0/5
(0 jobs)

I’m Nicole, your behind-the-scenes powerhouse, dedicated to supporting visionary founders with smart systems, standout service, and soul-led strategy while optimizing business operations. With 2+ years of experience in Customer Experience, Executive Support, and Operations, I don’t just “assist”, I elevate. I anticipate needs, refine workflows, and create calm out of chaos. 🔹 Customer Experience & Support: Ensuring clients feel heard, valued, and supported. I manage CRM systems, handle customer inquiries, and improve response strategies. 🔹 Inbox & Calendar Management: Say goodbye to email overload and double-booked meetings. I keep your communication organized and your schedule running smoothly. 🔹 Process Optimization & Onboarding: I enhance workflows, streamline onboarding for clients or employees, and create efficient SOPs. 🔹 Marketing & Admin Support: From social media management to data organization, I handle the details so you can focus on growth. I bring a mix of big-picture strategy and detail-oriented execution, ensuring both customers and operations run effortlessly. Ready to boost efficiency, improve customer retention, and finally breathe easier? Let’s connect!

Process Optimization

Social Media Engagement

Administrative Support

Management Skills

Virtual Assistance

Customer Satisfaction

Customer Relationship Management

Customer Experience

Team Alignment

Team Management

Supervision

Communication Skills

0.0/5
(0 jobs)

Dynamic and results-driven professional with extensive experience in supply chain management, project and operations management, and compliance across pharmaceuticals and medical devices sector. Demonstrated success in executing cross-functional projects, optimizing operational workflows and implementing inventory management systems to achieve cost savings and operational efficiency. Skilled in stakeholder engagement, contract negotiation and strategic planning, delivering actionable insights that align business goals with measurable outcomes. Experienced in managing multiple projects, mitigating risks and enhancing team performance through effective leadership and training initiatives. Currently pursuing a Master’s in Project Management with a focus on risk management and uncertainty in large-scale projects, and capable of transferring these skills to drive program success and sustainable development initiatives.

Process Optimization

SAP BusinessOne

Supply Chain Management

Forecasting

Compliance

Inventory Management

Stakeholder Management

Microsoft Excel

Microsoft Teams

Cross Functional Team Leadership

Communication Skills

Project Management

0.0/5
(0 jobs)

I’m an accomplished and results-driven Customer Service Manager with over 4 years of experience leading high-performing teams in the telecommunications, airline, and financial services industries. I specialize in customer experience management, call center operations, and performance optimization—with a proven record of exceeding KPIs, improving service delivery, and increasing customer satisfaction across international markets. I’ve successfully managed customer support operations for top brands like Metro by T-Mobile, Altice Mobile, and Spirit Airlines, where I led teams, coached staff, resolved high-volume inquiries, and introduced process improvements that led to measurable gains in efficiency and retention. What I Bring to Your Business: ✅ Exceptional communication and conflict resolution skills ✅ Strong leadership and coaching abilities ✅ Data-driven decision-making and KPI tracking ✅ Customer retention, upselling, and loyalty-building strategies ✅ Process optimization and documentation ✅ Hands-on experience with tools like Zendesk, Freshdesk, Salesforce, Excel, Power BI, Shopify, Slack, and ChatGPT Whether you're running an eCommerce business, managing customer support for a service-based platform, or need someone who can lead, train, and elevate your support operations—I'm here to help you grow. Let’s work together to build lasting customer relationships, streamline operations, and scale your business with care and precision. Feel free to reach out—I'm ready to get started!

Process Optimization

Training & Development

Troubleshooting

Outbound Call

Inbound Inquiry

Process Improvement

Quality Assurance

Data Analysis

Coaching

KPI Metric Development

Call Center Management

Technical Support

Technical Project Management

Phone Communication

Customer Service

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