Upwork home
Sign up
Secondary

Hire the best Processing Orders Freelancers in Kenya

Check out Processing Orders Freelancers in Kenya with the skills you need for your next job.
Get started
  2. Processing Orders Freelancers
  3. (Current) Kenya
  • $10 hourly

    • 5.0/5
    • (5 jobs)
    I believe customer service isn’t just about fixing issues—it’s about creating experiences that build loyalty. Customers are the heart of your business, and I'm here to make them feel truly valued. Passionate about delivering top-notch customer experiences, I thrive on solving problems, creating connections, and ensuring every customer walks away happy. With a strong background in customer service, I bring patience, empathy, and quick thinking to every interaction—whether it's answering queries, resolving issues, or going the extra mile to exceed expectations. ✅ Strengths & Skills: - Exceptional communication & problem-solving - Fast, friendly, and solutions-focused - Skilled in handling escalations with professionalism & care - Experience in managing high-volume inquiries efficiently - Tech-savvy with CRM and support platforms 🎯 Accomplishments: - Successfully managed and resolved 95%+ of customer concerns on first contact - Led initiatives to improve response times, enhancing customer satisfaction ratings - Recognized for outstanding service & dedication to customer happiness - Maintained a 4.8+ CSAT Score ✨I am the People-Pleaser your Customers need! ✨ Let’s make every interaction a positive one! 🚀
    Featured Skill Processing Orders
    Order Processing
    Communication Skills
    Community Engagement
    Gorgias
    Dropshipping
    Customer Satisfaction
    Virtual Assistance
    Order Tracking
    Shopify
    Customer Support
    Order Fulfillment
    Email Support
    Online Chat Support
    Zendesk
  • $15 hourly

    • 4.8/5
    • (30 jobs)
    I am a customer service professional who not only excels at delivering outstanding customer support but also brings proven expertise in driving customer engagement and brand growth. With 8+ years in customer service, I’ve perfected the ability to address queries across multiple channels and ensure every interaction is seamless and customer-focused. My goal is always been to create positive, lasting customer relationships by making every customer feel valued and heard. I am well-versed in leading CRM tools like Gorgias, HubSpot, Zendesk, and Zoho, allowing me to streamline workflows and ensure timely, organized responses In addition to my customer service expertise, I also bring a wealth of experience in marketing. I understand that exceptional customer service and brand management go hand in hand in creating long-lasting relationships and driving brand loyalty. With experience in digital marketing, content creation, and campaign development, I can help you engage your audience, build your brand, and increase brand loyalty. Whether you need a customer service expert or a marketing guru, I’m ready to help your business grow and thrive.
    Featured Skill Processing Orders
    Podio
    Shopify
    Customer Service
    Google Docs
    Quality Control
    Slack
    Asana
    Phone Communication
    Phone Support
    Order Processing
    Gorgias
    Zendesk
  • $20 hourly

    • 5.0/5
    • (325 jobs)
    We’ve all been there, right? You are looking for content with a punch, content that draws in the reader, content that is informative and devoid of fluff, but what you get is substandard, rehashed, and superficial content. Heartbreaking, right? Well, this is where I get in. Need content that is well-researched, provides value, and converts? I’m your go-to person. I am a top-rated freelancer with a strong sense of discipline, a penchant for pushing myself to the limits, and a near-military discipline when it comes to meeting deadlines. I strive to deliver interesting, rich in information, captivating articles, and with a touch of creativity. My 8 years plus as a content writer has contributed immensely to my expertise and by extension a long list of satisfied clientele. I do not compromise on quality, understand that quality work is the rule rather than the exception, and always strive to deliver highly researched content. My well of imagination and creativity runs deep and I continue to use this very important attribute to meet and exceed the expectations of my clients. Entrust me with your project and you will never regret!
    Featured Skill Processing Orders
    Microsoft Excel
    Order Processing
    Data Entry
    Website Content
    Article Writing
    Blog Writing
    Content Writing
    Search Engine Optimization
    Creative Writing
  • $5 hourly

    • 5.0/5
    • (3 jobs)
    Hi, thank you for viewing my profile. I am a dedicated customer support and sales professional with a genuine passion for helping others and delivering outstanding service. My strong interpersonal skills and ability to communicate effectively through phone, email, and chat enable me to address customer inquiries and resolve issues promptly. I handle complex information with precision and efficiency. My experience in managing customer interactions across multiple platforms ensures a seamless and positive experience for every client. Committed to exceeding expectations, I leverage my organizational skills and proactive approach to provide exceptional support and drive sales success. My goal is to contribute to a team environment where I can continue to grow and enhance my expertise in a customer support and sales role.
    Featured Skill Processing Orders
    Proofreading Feedback
    Logistics Management
    Order Processing
    Social Media Chatbot
    LinkedIn Recruiting
    Virtual Assistance
    Customer Support
    Data Extraction
    Market Research
    Typing
    Data Entry
    Microsoft Office
    Google Docs
  • $15 hourly

    • 5.0/5
    • (3 jobs)
    Thankyou for visiting my profile. I hope you will be pleased. I am a competent transcriptionist with diverse knowledge in various transcription areas like General transcription and legal transcription. I possess attentive listening skills, average typing speed of 40 words per minute, time management and multitasking. I have worked with various media houses for 2 years now, I have learnt to do quality transcripts, maintain confidentiality and professionalism. I look forward to working with you.
    Featured Skill Processing Orders
    Procure-to-Pay
    Procurement
    Order Fulfillment
    Dropshipping
    Order Processing
    General Transcription
  • $15 hourly

    • 5.0/5
    • (21 jobs)
    I am a seasoned operations management professional with expertise in business management functions such as procurement, human resource management, accounting, operations, project management, and accounting. As a freelancer, I have worked with multiple international entrepreneurs to catalyze their success by supporting the seamless management of their personal and professional responsibilities by enhancing their efficiency. I bring a solid educational foundation as a holder of a degree in Commerce (Procurement and Supply Chain Management Option) and a certification as a Public Accountant. With this dual educational background and over six years of working experience, I understand multiple business fields. My professional background includes working in international organizations and start-ups in their business support departments, where I have gained valuable insights and experience in multiple aspects of the business management field. As a certified accountant, in addition to my accounting skills, I bring self-reviewing skills to the table, significantly enhancing the accuracy of my work. I am tech-savvy, a quick learner of new software, and proficient in various ERP and accounting software such as QuickBooks, Coupa, NetSuite, Yardi, XERO, SAP Ariba, and Zoho. As an operations management specialist, I have gained extensive experience in handling various tasks such as human resource management, project management, logistics, procurement, sourcing, vendor selection, tender analysis, inventory management, contract management, and budgeting. My proficiency extends beyond my professional background to include virtual assistance, customer support, data entry, data extraction, web research, Data annotation, data reconciliation, e-commerce product listing, proficiency in Microsoft Office and Google Suite tools, pdf editing, pdf conversion, accuracy verification, email and phone handling, administrative support roles, and order processing. I am also well-versed in project management tools such as Asana, Mural, and Trello. As a collaborative team player, I excel under pressure and consistently deliver top-notch work. My commitment to professional development in the business management field is evident through my proactive pursuit of online courses as a hobby, showcasing my dedication to continuous improvement and growth. Let me help you unlock your full potential and take your business to new heights!
    Featured Skill Processing Orders
    Digital Project Management
    Email Communication
    Administrative Support
    Procurement
    Accounts Receivable Management
    Accounts Payable Management
    Order Processing
    Business Management
    Customer Service
    Virtual Assistance
    Bookkeeping
    Ecommerce
    Invoicing
    Accounting
    Microsoft Excel
  • $25 hourly

    • 5.0/5
    • (72 jobs)
    Thank you for passing by my profile! I am a Top Rated Upwork Virtual assistant with a background of up to 10 years in Admin assistance & Customer Service. I possess first-rate communication and organizational skills. I am highly proactive and hardworking with a clear focus on maintaining efficient and accurate operations. I excel in: * WordPress.com, WordPress.org, Website management * Technical Customer Support * Email communication and inbox response * Zendesk Tickets * Chat management * Customer Service * PO Processing * Shopify Order processing * WordPress publishing * Social Media Management * Calendar Management My Objective is to meet and satisfy my employer's needs professionally in working together to achieve the desired results. I value great Client-Contractor communication as it is the basis for setting, understanding, and meeting goals.
    Featured Skill Processing Orders
    Purchase Orders
    Purchasing Management
    Shopify
    WordPress
    WordPress Website
    Social Media Marketing
    Email Communication
    Customer Support
    Technical Support
    Customer Service
    Executive Support
    Administrative Support
    Order Processing
    Online Chat Support
    Zendesk
  • $10 hourly

    • 4.7/5
    • (30 jobs)
    I bring your 5 years experience in E-commerce Customer Support specializing in Shopify support with Gorgias, Reamaze and Zendesk. I have a proven track record of closing 150 tickets every day. I will help you in; - Order fulfillment - Order tracking - Live chat - Refunds and charge back processing - Advising customers on alternative products - Instant replies to customer queries and concerns - Populating FAQ page and help articles - KPIs and OKRs Wondering what else I can do? Copywriting for your email campaigns, blogs, and social media posts. If this sounds like something you'd be interested in hiring for, drop me a message. Cheers, Caleb.
    Featured Skill Processing Orders
    Salesforce CRM
    Slack
    Order Fulfillment
    Atlassian Confluence
    Shopify
    SaaS
    Customer Support
    Customer Retention Strategy
    Customer Retention
    Administrative Support
    Account Management
    Jira
    Order Processing
    Phone Support
    HubSpot
  • $6 hourly

    • 5.0/5
    • (2 jobs)
    I am a highly-rated virtual assistant with over 5 years of experience in administrative, creative, and technical solutions. I am always geared towards making my contribution to the growth of your business by creating order out of chaos and helping in scaling things up. Here are some of the business solutions I can offer you: Social media marketing and management: I can help you market and sell your products and services through social media, email listing, Zoho, and cold calling. Internet research: I can conduct internet research as per the set requirements/specifics. Data entry: I can transfer information into any form of documentation as per the laid down instructions. Customer support: I can handle any client product/service inquiries and provide personalized customer support. CRM management: I can manage client resource management (CRM) or customer relationship management software. Website and social media management: I can manage your website(s) and social media platforms. Content development: I can develop original online content for your business (website content, blog posts, social media posts, and niche relevant articles). I have worked with a variety of businesses, including Smiles Fashion, j. kirick, Kenya airports authority, Cloud factory, and Remotask. I deliver on the client's expectations and will ensure you receive the best work. Here are some of my strengths: I am highly organized and efficient. I am a quick learner and can adapt to new tasks quickly. I am a team player and I am always willing to help out. I am a reliable and trustworthy individual. If you are looking for a highly-skilled and experienced virtual assistant who can help you grow your business, I would be happy to discuss your needs further. I also offer discounts on long-term clients, please feel free to contact me.
    Featured Skill Processing Orders
    English to Swahili Translation
    Administrate
    Administrative Support
    Microsoft Excel
    Content Creation
    Customer Service
    English Tutoring
    Content Marketing
    Order Entry
    Data Entry
    Order Processing
    Article Writing
    English
    Content Writing
    SEO Writing
  • $10 hourly

    • 4.3/5
    • (4 jobs)
    Hey! I am a top-notch customer service agent, kick-ass graphic designer, superstar VA, and a professional digital marketer! The job roles/responsibilities include but are not limited to - Responding to live chats and tickets (Handling customer tickets through Zendesk, Freshdesk, and Live Chat, responding to customers regarding order queries/refunds/cancellations/address issues, responding to customer’s disputes on payment gateways, and providing unsatisfied customers with coupons, replacements, and special offers). - Reaching customers in a very professional and persuasive manner. - Answering calls. - Order processing. - Finding top-trending and winning products through my own methods or specified by you. - Finding winning products for Google Shopping. - Using spy tools such as Adspy, viral-vault etc. - Adding Products through Oberlo/Dropified or manually. - Removing watermarks from images with the help of Photoshop. - Writing compelling and attractive titles for the products. - Writing or copywriting search engine optimized (SEO) Product Descriptions. - Setting up variants, tags, collections, prices, etc. - Importing reviews through CSV or other Shopify apps. - Searching for alternate suppliers on Aliexpress/eBay/Amazon if the supplier goes out of stock or offers expensive prices. - Placing disputes with suppliers if product delivery failed or received in a damaged condition. - Coordinate with suppliers regarding refund and exchange. - Experienced in Microsoft Excel. - Fluent in the English Language. - Attention to every little detail (meticulous). - Communicating/liaising/Coordinating with suppliers regarding disputes and damaged items. - Checking for tracking numbers and solving any disputes. - Shopify theme customization, Aliexpress Order fulfillment, Adding Product titles, SEO, SEM, SMM, Oberlo Order fulfillment, Dropified Order fulfillment, contacting Aliexpress suppliers, Customer Service (Responding to Facebook messages as well as emails), etc. - Designing Brochures, Book Covers, Magazines, Logos etc. - Conducting internet marketing, SEO, SMM, SEM, Affiliate Marketing, etc. - Experienced in Adobe Photoshop and Adobe InDesign, MailChimp, Trello, etc. I possess the 5 MOST IMPORTANT QUALITIES OF A SUCCESSFUL EXECUTIVE/ADMINISTRATIVE ASSISTANT: Abbreviated by (SMART) S- Smart M- Meticulous A- Accurate & Absolute R- Responsible T- Time management ***THIS IS WHAT CLIENTS SAY ABOUT ME AND I NEVER ASK FOR THESE - Has the ability to execute without much direction and supervision. - Always confident in his ability. - Able to comprehend and convey well in English. - Always provides quality services in a timely manner. Sounds sweet?:) Interested? Happy to chat!:) Thank you so much for reading this far:)
    Featured Skill Processing Orders
    Zendesk
    Phone Support
    Intercom
    Product Description
    Order Processing
    Problem Solving
    Customer Service
    AliExpress
    Gorgias
    Graphic Design
    Oberlo
    Shopify
    Dropshipping
  • $17 hourly

    • 5.0/5
    • (1 job)
    I am a highly motivated and detail-oriented freelance Administrator and Customer Service Specialist with over 10years of experience in providing exceptional administrative support and delivering outstanding customer service. Proven ability to manage multiple tasks efficiently, solve complex problems, and ensure seamless operations within dynamic environments. Adept at utilizing various software tools and platforms to enhance productivity and customer satisfaction. Core Competencies Administrative Support: Efficient in managing schedules, organizing meetings, handling correspondence, and maintaining records. Customer Service: Expertise in resolving customer inquiries, handling complaints, and providing tailored solutions to ensure customer satisfaction. Communication: Strong verbal and written communication skills, with the ability to convey information clearly and professionally. Time Management: Excellent organizational skills with the ability to prioritize tasks and meet deadlines consistently. Problem-Solving: Skilled in identifying issues and implementing effective solutions promptly. Technical Proficiency: Proficient in Microsoft Office Suite and Google Workspace
    Featured Skill Processing Orders
    Data Analysis
    Data Entry
    Social Media Content
    Digital Advertising
    Order Processing
    Sales Management
    Administrative Support
    Customer Service
  • $7 hourly

    • 0.0/5
    • (3 jobs)
    I am a dedicated and competitive customer service representative with more than 2 years of experience in online stores. I was trained to place orders and address customer's inquiries and issues professionally. I am a consistent top performer. Over the past years, I have acquired new skills and engaged in new applications such as Shopify, Oberlo, Aliexpess, email Handling and chat support. I am ready to learn, listen and deliver my work in a professional and timely manner.
    Featured Skill Processing Orders
    Answered Ticket
    Customer Support Plugin
    Communication Etiquette
    Oberlo
    Email Communication
    Customer Service
    AliExpress
    Social Media Management
    Zendesk
    Email Support
    Online Chat Support
    Order Processing
    Order Tracking
  • $10 hourly

    • 0.0/5
    • (1 job)
    Highly motivated and results-oriented Customer Account Specialist with 3+ years of experience in building strong customer relationships, exceeding expectations, and optimizing team performance. Proven ability to manage multiple tasks in fast-paced environments while maintaining accuracy and a positive attitude. Eager to leverage expertise in customer care, order processing, and team management to elevate your customer support operations. Skills: Customer Service Team Management Communication (Written & Verbal) Problem-Solving Order Processing & Fulfillment E-commerce Platform Management Business Acumen Negotiation & Conflict Resolution Performance Management Experience: Senior Operations Associate | Revivo Kenya (Jan 2024 - Present) Managed a portfolio of 100 customer accounts, ensuring timely and accurate order processing, fulfillment, and invoicing. Streamlined communication with internal teams and logistics providers, resulting in a 20% reduction in processing time. Proactively identified and resolved customer issues, exceeding expectations and building trust. Utilized e-commerce platform to manage product listings, update inventory levels, and track order progress. Collaborated with the sales team to identify new business opportunities and expand the customer base. Customer Care & Collections Executive | Pawame Kenya (Oct 2020 - Aug 2023) Developed and implemented customer-focused strategies to address payment issues, leading to a 5% increase in customer retention rates. Resolved customer inquiries and complaints efficiently, maintaining a high level of customer satisfaction.
    Featured Skill Processing Orders
    Ecommerce
    Shopify
    Order Processing
    Debt Collection
    FAQs Compilation
    Notion
    HubSpot
    Order Tracking
    Communication Etiquette
    Interpersonal Skills
    Customer Support
    Data Entry
  • $5 hourly

    • 0.0/5
    • (1 job)
    Greetings! 😊 I have great passion for making customers happy and solving problems efficiently. If you’re looking for someone who can manage your online store, handle customer inquiries, and ensure smooth order processing, you’ve come to the right place! Here’s a little bit about what I do: eCommerce Customer Service Expertise With hands-on experience working with Shopify, Zendesk, and Gorgias, I can assist with: Managing product listings and inventory on Shopify Order processing from start to finish Handling returns, refunds, and exchanges smoothly and professionally Answering customer inquiries quickly and effectively Ensuring high customer satisfaction with timely resolutions I’m also a Certified Virtual Assistant, with a keen eye for organisation and time-saving strategies. I leverage tools like Google Docs, Sheets, Calendar, Gmail, Microsoft Suite, Trello, Asana, Slack to streamline tasks and boost productivity. I’m here to take care of the details so you don’t have to! Furthermore, not only do I bring technical skills to the table, but I’m also a great communicator and problem-solver. I focus on: Clear and friendly communication with customers and clients Quick problem-solving to ensure issues are resolved on the first touch Attention to detail to ensure accuracy in every task, big or small Collaboration and teamwork to keep projects moving forward smoothly Finally, I am a good researcher! Before diving into any project, I always take the time to do thorough research to understand your needs fully. This ensures that I’m providing you with the most accurate, meaningful, and effective solutions. Why Work With Me? Years of eCommerce customer service experience Proficient in Shopify, Zendesk, and Gorgias Detail-oriented and customer-focused Certified Virtual Assistant with a proactive approach to saving time and increasing efficiency A natural collaborator who’s easy to work with and always eager to help I’m excited to learn about your business needs and how I can help you enhance your eCommerce customer service experience! Feel free to reach out, and let’s make a difference together!
    Featured Skill Processing Orders
    Data Analysis
    Order Fulfillment
    Order Processing
    Problem Solving
    Communications
    Microsoft Office
    Google Workspace
    Online Research
    Virtual Assistance
    Inventory Management
    Product Listings
    Gorgias
    Zendesk
    Shopify
    Ecommerce Support
  • $10 hourly

    • 0.0/5
    • (0 jobs)
    I am a dedicated Customer Support Specialist and Virtual Assistant with expertise in live chat, email support, and conflict resolution. With a background in Business Administration, I have developed strong communication, problem-solving, and multitasking skills, allowing me to handle customer inquiries efficiently while ensuring a positive customer experience. In addition to customer service, I have a solid understanding of basic tech support, including troubleshooting software issues and assisting users with digital tools. My adaptability, attention to detail, and commitment to customer satisfaction make me a valuable asset to any business. I am always eager to provide professional, efficient, and reliable support to help businesses thrive.
    Featured Skill Processing Orders
    Product Knowledge
    Multitasking
    Customer Relationship Management
    Quality Assurance
    Complaint Management
    Active Listening
    Customer Support
    Appointment Setting
    Appointment Scheduling
    Order Processing
    Customer Service
    Phone Communication
    Technical Documentation
    Virtual Assistance
    Resolves Conflict
  • $20 hourly

    • 0.0/5
    • (0 jobs)
    Professional Summary A highly organized and detail-oriented Virtual Assistant with extensive experience in administration, procurement, and logistics. Skilled in managing daily operations, streamlining workflows, and supporting businesses with efficiency and professionalism. Adept at handling emails, calendar management, data entry, customer service, and procurement tasks. Reliable, adaptable, and committed to delivering high-quality work. Skills & Expertise Administrative Support (Email & Calendar Management, Scheduling) Procurement Assistance (Supplier Research, Price Negotiations, Purchase Coordination) Data Entry & Bookkeeping (Google Sheets, Tally) Customer Service (Professional Communication via Email & Chat) Document Preparation (Reports, Spreadsheets, Presentations) Strong Time Management & Problem-Solving Skills Adaptable & Tech-Savvy, Quick Learner of New Tools.
    Featured Skill Processing Orders
    Invoicing
    Inventory Management
    Order Processing
    Customer Service Chatbot
    Supply Chain & Logistics
    Customer Service
    Calendar Management
    Email Management
    Data Entry
    Administrative Support
  • $6 hourly

    • 0.0/5
    • (0 jobs)
    I'm Teresa , a finance and legal consultant with experience in bookkeeping, contract drafting amd financial analysis. I have a Bachelors degree in Finace with a strong background working at SHEIN where I resolve client concerns professionally and improving satisfaction and retention.
    Featured Skill Processing Orders
    Time Management
    Problem Solving
    Client Management
    Resolves Conflict
    Order Processing
    Phone Support
    Email Support
    Customer Support
    Active Listening
    Communication Skills
  • $14 hourly

    • 0.0/5
    • (0 jobs)
    I am a customer service and sales professional with expertise in client relationship management, CRM tools, and revenue growth strategies. I have worked in store management, team leadership, and customer support, ensuring that businesses increase sales and enhance customer retention. What I Offer: Customer Support Excellence – Quick, efficient, and empathetic customer service across multiple channels (email, chat, phone). CRM & Sales Strategies – Proficient in CRM tools to track customer interactions and drive sales. Problem-Solving & Conflict Resolution – Turning complaints into opportunities for improved customer satisfaction. Upselling & Cross-Selling – Helping businesses maximize revenue with smart selling techniques. I believe that exceptional customer service drives business growth. Let’s collaborate to improve customer experiences and boost sales!
    Featured Skill Processing Orders
    Customer Service
    Phone Communication
    Community Management
    CRM Development
    Sales Leadership
    Client Management
    Problem Solving
    Resolves Conflict
    Active Listening
    Time Management
    Technical Support
    Email Support
    Order Processing
    Upselling
    Online Chat Support
  • $7 hourly

    • 0.0/5
    • (0 jobs)
    I’m a detail-oriented Virtual Assistant with 3+ years of experience in customer support, e-commerce management, and administrative tasks. I specialize in: ✅ Customer Support – Email, chat, and phone support via Zendesk, Gorgias, and Freshdesk. ✅ E-commerce Assistance – Order processing, product listings, and subscription management (Shopify, WooCommerce). ✅ Admin Support – Email & calendar management, data entry, CRM updates (HubSpot, Freshdesk). ✅ Task & Project Management – Organized workflows using Asana, Trello, ClickUp. I’m reliable, efficient, and committed to helping businesses streamline operations. Let’s work together!
    Featured Skill Processing Orders
    Lead Generation
    CRM Automation
    Order Processing
    Online Chat Support
    Phone Support
    Travel Planning
    Appointment Setting
    Appointment Scheduling
    Data Management
    Data Entry
    Email Campaign Optimization
    Email Automation
    Email Management
    Calendar Management
    Virtual Assistance
  • $17 hourly

    • 0.0/5
    • (0 jobs)
    Customer Service Specialist | Dedicated to Delivering Exceptional Support With a strong passion for customer satisfaction, I specialize in providing top-notch support that enhances the customer experience. I have 2 years of experience in customer service, handling inquiries, resolving issues efficiently, and ensuring clients feel valued. My ability to communicate effectively, empathize with customers, and problem-solve quickly makes me a reliable asset to any business. I am skilled in problem solving, time management, technical skills, and organization, and I adapt easily to new systems and workflows. Whether it’s assisting customers via phone, email, or chat, I am committed to professionalism and prompt service. If you're looking for a dedicated customer service professional who prioritizes customer satisfaction and brand reputation, let’s connect!
    Featured Skill Processing Orders
    Refund Processing
    Order Processing
    Complaint Management
    Data Entry
    Technical Project Management
    Phone Communication
    Tech & IT
    Technical Support
    Customer Service
    Customer Support
  • $7 hourly

    • 4.9/5
    • (93 jobs)
    I have experience working before in a B2B Company which sells home furniture. I handled more than 50 emails per day. I do inbound and outbound calls. I process orders manually everyday (Wayfair, shopify etc). I also make labels for parcel orders in FedEx and UPS. I also make Bill of Ladings for LTL shipments (Freight Club, GTZ, and Schneider). Following up our suppliers everyday for the orders and carrier for the delivery and also rescheduling pickups. And I also do Customer Service duties. i would like to be a leader in the e-commerce.would like to add more skills to my career by doing research on the internet on many topics that would be of interest to my employer. My goal is to work in an independent at home environment leveraging my personal abilities and strengths, augmented with the considerable experience and skills achieved through my relevant work history. In my experience as an administrative assistant I have performed data entry and the administration of various databases. I have also dealt with all incoming and outgoing emails. In working with clients that are often in crisis I have had to use my strong customer service skills as I have had to use great discretion and understanding .I also have the discipline to work well independently. I feel that with my acquired experience I would be an asset to a company and will work hard to meet the objectives set before me.
    Featured Skill Processing Orders
    Photo Editing
    Amazon FBA
    General Transcription
    Sales & Inventory Entries
    Product Listings
    Product Sourcing
    Multiple Email Account Management
    Inventory Management
    Email Communication
    Customer Support
    Order Processing
    Zendesk
  • $15 hourly

    • 5.0/5
    • (19 jobs)
    Need a rockstar to manage your customer support, social media, and virtual assistance needs? Look no further! Let me take the weight off your shoulders. With over 8 years of hands-on experience, I’m here to provide exceptional service that boosts your brand, streamlines your operations, wows your clients, and frees up your time so you can focus on what truly matters. From lightning-fast customer support across email, chat, and phone to creating viral social media content and managing your online presence like a pro, I’ve got it covered. I’m all about delivering top-notch service, solving problems in a flash, and keeping your clients happy, engaged, and coming back for more. As a virtual assistant, I handle everything from scheduling, email management, research, and project coordination. You name it, I’ll handle it with a smile and laser focus. I love turning chaos into calm and making your day-to-day life easier. I use all the best tools in the game to keep things efficient and organized. *MS Office (Word, Excel, PowerPoint, Outlook) *Communication Tools (Zoom, Ring Central, Slack, Microsoft Teams) *CRM (Zoho, Gorgias, Zendesk, Trello, Freshdesk, HubSpot, Airtable, Clickup,) *Buffer, Asana * AI Tools ( ChatGPT, Midjourney, VidIQ) *G-Suite (Drive, Slides, Sheets, Docs, Gmail, Calendar) *LastPass, MailChimp, TeamViewer, Mindbody Whether you need customer support, social media magic, or a personal assistant who’s always on top of it, I’m ready to make your business shine. Ready to grow your brand and leave the stress behind? Let’s make it happen!
    Featured Skill Processing Orders
    MINDBODY
    Grant Writing
    Cryptocurrency
    Ecommerce
    Order Processing
    Virtual Assistance
    Lead Generation
    Community Moderation
    Shopify
    Product Listings
    Customer Support
    Ticketing System
    Social Media Management
    Real Estate
    Zendesk
  • $5 hourly

    • 0.0/5
    • (0 jobs)
    I am a highly skilled Customer Specialist with a strong background in customer service, marketing and nutrition. I have extensive experience in managing clients across various platforms, maintaining excellent relationships with them and responding to their needs promptly. Additionally, I have experience in operating an eCommerce platform and proficient in social media engagement. I am also familiar with ticketing system softwares such as Freshdesk and possess excellent communication skills and computer skills.
    Featured Skill Processing Orders
    Email Management
    Ecommerce Purchase Tracking
    Ecommerce Order Fulfillment
    Order Management
    Order Processing
    Slack
    Communication Skills
    Google Workspace
    CRM Software
    Data Entry
    Customer Support
    Customer Service
    Email Support
    Order Tracking
  • $6 hourly

    • 3.8/5
    • (24 jobs)
    Tired of juggling customer service and struggling to keep clients happy? For over 10 years, I've been helping businesses like yours provide amazing customer service, no matter the industry or location. From local shops to international teams, I'm your friendly face (well, voice and email!) that builds relationships and keeps clients happy. Here's what I can do for you: -Answer questions and resolve issues quickly: I'm a experienced at email, chat, and phone support, using tools like Zendesk and Intercom to stay organized and efficient. -Be your communication champion: I can handle any situation, from simple inquiries to complex challenges, all while staying positive and professional. -Learn new things in a flash: Whether it's a new software or industry jargon, I'm a quick learner who adapts easily to your needs. -Free up your time for what matters most: Let me handle the customer service tasks while you focus on running your business. Think of me as your one-stop shop for exceptional customer service and all-around virtual assistance. Let's chat and see how I can help your business thrive!
    Featured Skill Processing Orders
    Customer Support
    Customer Engagement
    Help Scout
    Freshdesk
    Customer Relationship Management
    Zoho CRM
    Shopify
    Zendesk
    Social Media Management
    Virtual Assistance
    Online Chat Support
    Email Support
    Order Processing
    Customer Service
    Email Communication
  • $7 hourly

    • 3.0/5
    • (1 job)
    Hi, I'm Lucy and I can help you with your Shopify Drop shipping Business and Find Winning Products. Want to know why most Drop shipping stores in Shopify fail? They lack a consistent strategy to follow They're not able to find Winning Products Here are some of the things I can help you as a Shopify expert: ✅ Store Management - Order fulfillment, Inventory management, running sales for you. ✅ Product upload- Uploading new products and updating collections with SEO. ✅ Creating Draft orders- sending invoices to customers to complete the payment. ✅ Social Media Management- Curating content and managing your Facebook, Instagram, and Pinterest pages. ✅ Email Marketing- Setup Email Campaign to market your products and services ✅ Theme Customizing & Installing Shopify Apps ✅ Create Coupon Codes- Offer Discounts to customers, and run sales by creating coupon codes on Shopify. ✅ Photoshop- Banner Image, Product image editing, creating images for digital marketing. ✅ Managing Shipments ✅ Creating Shipments ✅ Order Management ✅ Customer Service In addition to all these, I can also help you with complicated excel with inventory details from suppliers, preparing them as per the import requirement etc. Along with hourly work, I also work on Long term and short-term assignments and take care of all the activities of your Shopify store.
    Featured Skill Processing Orders
    Zendesk
    Data Entry
    Email Communication
    Shopify
    Order Processing
    Order Tracking
    AliExpress
    Online Chat Support
    1688.com
    Microsoft Excel
    Customer Support
    Inventory Management
    Logistics Management
    Phone Support
    Customer Service
  • $10 hourly

    • 0.0/5
    • (2 jobs)
    I am a highly motivated and detail-oriented Virtual Assistant with over three years of experience in customer support and administrative services. I am quick to learn, task-driven, and thrive on building efficient processes that streamline operations. My background has allowed me to develop strong customer service skills, exceptional rapport-building abilities, and a deep commitment to excellence in every task I undertake. Customer Support Expertise ✔️ Professional and friendly phone manner ✔️ Email, ticket, and phone support ✔️ Strong ability to understand customer needs and deliver solutions ✔️ Skilled in de-escalating situations and turning negative experiences into positive outcomes ✔️ Empathetic, patient, and calm approach to customer interactions ✔️ Excellent time management and problem-solving skills Administrative & Technical Skills 📌 Data entry, order processing, and email management 📌 Proficient in Microsoft Word, Excel, Google Docs, Google Calendar, and Google Sheets 📌 Experienced with Klaviyo, Canva, Shopify, and CRM tools 📌 Organized, efficient, and adaptable to new systems and workflows I am eager to learn about new products and services to provide the best possible support to clients and customers. Whether you need short-term assistance or long-term support, I am committed to delivering high-quality, accurate, and efficient services. Let’s work together to ensure seamless operations and outstanding customer satisfaction!
    Featured Skill Processing Orders
    Administrative Support
    Virtual Assistance
    CRM Software
    Canva
    Social Media Engagement
    Klaviyo
    Email Support
    Customer Service
    Customer Support
    Order Tracking
    Shopify
    Order Processing
  • $4 hourly

    • 0.0/5
    • (0 jobs)
    Customer Service Associate | Financial Trader & Trainer Hello! My name is Godwin and I am a dynamic professional with over 5 years of experience in Customer Service and a growing passion for Financial Trading. My career blends two distinct yet complementary fields—providing exceptional customer support and mastering the financial markets. I am committed to delivering quality service while mentoring others to achieve financial success. Customer Service Expertise As a Customer Service Associate, I have honed my skills across multiple industries, including tech and solutions providers. My work at Chargebar Limited, Smart Solutions Africa and Craftech Kenya has equipped me with comprehensive knowledge in customer care, conflict resolution, and relationship management. My expertise includes: - Customer Care - Customer Retention - Sales and Order Management - Issue Refunds and Chargeback Resolution - Technical Support - Phone, Chat, and Email Support - Proficiency in Microsoft Word/Excel - Multitasking and Conflict Resolution I am skilled in handling complex customer inquiries and providing tailored solutions that leave a lasting, positive impact. With a focus on building long-term relationships, I ensure that customers feel valued and heard every step of the way. Financial Trading & Training Alongside my customer service career, I am a passionate Financial Trader and Trainer, specializing in [Forex/Stocks/Crypto]. I analyze market trends, implement strategic trading decisions, and help others gain the skills they need to succeed. Through my work, I provide mentorship and educational resources, teaching aspiring traders how to navigate the financial markets with confidence and precision. I’m excited about combining my customer service skills with my trading expertise, offering clients both financial insights and outstanding support. Whether you need help in managing customer relations or learning to trade effectively, I’m here to assist in achieving your goals. I’ve also launched a YouTube channel and a cTrader copy service to share my insights and help others benefit from my trading strategies. Let’s chat! Bundles of thanks
    Featured Skill Processing Orders
    MetaTrader 5
    MetaTrader 4
    cTrader
    Order Processing
    Phone Support
    Email Support
    Customer Service
    Customer Care
    Forex Trading
    Sales & Marketing
    Customer Satisfaction
    IBM SPSS
    Microsoft Excel
    Stata
    Data Analytics
  • Want to browse more freelancers?
    Sign up

How hiring on Upwork works

1. Post a job

Tell us what you need. Provide as many details as possible, but don’t worry about getting it perfect.

2. Talent comes to you

Get qualified proposals within 24 hours, and meet the candidates you’re excited about. Hire as soon as you’re ready.

3. Collaborate easily

Use Upwork to chat or video call, share files, and track project progress right from the app.

4. Payment simplified

Receive invoices and make payments through Upwork. Only pay for work you authorize.

Top cities for Processing Orders Freelancers in Kenya

Show more