Hire the best Product Support Freelancers in the United Kingdom

Check out Product Support Freelancers in the United Kingdom with the skills you need for your next job.

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$25 hourly
Opeyemi O.
- 4.1/5
- (25 jobs)
I am a Software engineer and Technical support specialist with over 4 years of experience providing top-notch service with continous self improvement. I have a strong background in the software/product development process, networking and in providing technical support. As a software engineer and Technical support specialist some of the languages I work with include - Programming and Development: HTML, CSS, Javascript, Ruby, Ruby on Rails, React - Operating Systems: Linux, Windows, IOS - Product documentation, Technical support, Software Support, Networking, API, Scripting - Ticketing, CRMs, Reporting -

Product Support
CSS
Virtual Assistance
Administrative Support
Computing & Networking
Technical Writing
Customer Support
WordPress
Software Development
HTML
Ruby
Ruby on Rails
JavaScript
Web Development
Technical Support
$15 hourly
Amarachi D.
- 5.0/5
- (2 jobs)
I have at least 3 years of experience in customer service and I am passionate about Customer Service! To me, customer service ensures that customers promptly resolve their issues and requests. I am self-motivated, having been a self-employed contractor in the past, I am used to setting goals for myself and achieving them without relying on others. I have gained over 3 years working in retail and I am specialised in complaint handling and dispute resolution, resolving complaints large and small, via the mediums of e-mail, in-person and telephone. I possess an unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. I am familiar with ticket systems, chat programs and telephone systems. I am highly efficient and can work with short deadlines, and under pressure while maintaining SOP and never compromising on quality. My knowledge of the English language is perfect, which is reflected in both my written and oral communications. And I have lived in Nigeria, Italy and the UK while doing customer service. The skills I possess that I count as very relevant to this career are Active listening, Patience, Excellent communication skills, call handling, detail-oriented. If you value hard work, loyalty, communication, proactiveness, you would love working with me. If I sound like someone you would like on your team, I hope you'll consider me, please reach out! Thank you.

Product Support
Active Listening
Content Writing
Typing
Proofreading
Customer Service
Customer Support
Email Communication
Customer Experience
Email Support
Online Chat Support
Phone Support
$17 hourly
Rod T.
- 0.0/5
- (0 jobs)
PERSONAL STATEMENT- “Insanely Great” to meet you! I'm someone who's as easy to interact with as the Mac's I support. Thus believing the customer is the ultimate end point. Before most recently working on site in Mac support, I’ve worked for a PropTech and MSP remotely (WFH) providing multi-platform (Mac, iOS & PC) Support, via multiple tools incl SAAS, RMM and MDM etc. After previously providing remote (WFH) bespoke Mac (surveillance) software support, for 9yrs after moving to the country. Which I moved on from due to the pandemic reducing my hours. Prior to this I began my career contracting in Cross-platform Mac & Pc support in London. My ideal role now would be a permanent Mac or Multi-platform (Mac, iOS & PC) 1st-2nd line I.T support position, with remote working/WFH and team working as well as autonomy. In this perfect role I would be looking to expand my skill-set with training and responsibilities, to looking for forward, to progress career wise.

Product Support
Tech & IT
Administrative Support
End User Technical Support
Remote Connection Support
Desktop & Laptop Support
Online Chat Support
Technical Support
In-App Support
Phone Support
Customer Support
Email Support
Desktop Support
iSupport Software iSupport
IT Support
$20 hourly
Anne B.
- 0.0/5
- (0 jobs)
My name is Anne, and I'm a Customer Service Specialist based in the UK that has great experience in Customer Service and excellent written communication skills. Over the past 10 years, I’ve provided Customer Service Support for all kinds of businesses, resolving and solving customer's concerns, both online and offline. I have a strong, friendly, polite British accent which is one of the characteritics that sets me apart when it comes to customer interactions. I focus on using my skills of communication and engagement to drive change and business outcomes, My priority is your customer's experience and giving them a satisfying experience that they keep coming back. I have particular experience in conflict resolution, solving your customer's issue at the first point of contact, avoiding escalation as much as possible. I can assist you in tasks such as: - Answering incoming calls and general inquiries - Customer onboarding - Solving Shopify queries - Online Chat - Zendesk - Answering tickets - Booking appointments - Make outbound calls for necessary follow-ups - Run through checklists - Assist in handling accounts and invoicing - Email management and handling - Web Research - Other Admin tasks Other skills/requirements: - Good customer service skills and proficient in written and spoken English. - Highly organized, thorough, and with a positive/happy attitude. - Tech savvy and knowledgeable in MS and Google Suite/quick to pick up new software packages. - Experience working as a virtual receptionist. - A dedicated home-office that is free from noise and distraction. - Ultra fast Fiber broadband with at least 10mbps speed -connected via ethernet - Reliable and trustworthy. Experience in dealing with confidential information/sole use of computer. - Flexible to handle urgent tasks. - Patient - Target-driven - Initiative to do the tasks with no supervision. - Trainable and open-minded. Can follow instrusctions accuractely/ - I can contribute ideas for the betterment of a task, if necessary. - Guaranteed 100% attendance and sharpness. I will build, maintain, and increase your company's online reputation by interacting with customers on a daily basis. I am dedicated to taking your businesses to the next level by helping you support your customers and give you my personable, efficient and loyal service whenever you need it. Working with me will enable you to focus on what you do best, while I implement the tactics that contribute to a positive and sustainable impact on your business.

Product Support
Customer Engagement
Administrative Support
Customer Retention
Customer Support
BPO Call Center
Customer Portal
Customer Acquisition
Customer Service
Phone Support
Online Chat Support
Email Support
$10 hourly
Onyeka O.
- 0.0/5
- (0 jobs)
👍Let me help you keep your tech running smoothly... I am an experienced IT Support Specialist who provides exceptional technical support and solutions to ensure seamless business operations. With a robust background in diagnosing, troubleshooting, and resolving various hardware and software issues, I excel at delivering efficient and effective technical assistance. I am adept at supporting individual users and enterprise environments, ensuring optimal system performance and user satisfaction. ⚙️Key Skills: ◆Technical Support: I can troubleshoot and fix problems with operating systems, software, and hardware. ◆Customer Service: I explain technical issues simply so everyone can understand. ◆Remote Support: I use tools to help you from anywhere, making it easy to get support. ◆System Maintenance: I keep your systems updated and running well. ◆Network Help: I set up and fix network connections to keep you online. ◆Security: I help protect your data and systems from threats. ◆Documentation: I keep clear records of problems and solutions for future reference. I'm available for short-term and long-term projects, and I can work both remotely and on-site. Let's chat about how I can help you with your IT needs.

Product Support
Technical Documentation Management
Team Management
Product Installation Support
Incident Management
Desktop & Laptop Support
Technical Support
Product Onboarding
Phone Support
Troubleshooting
Online Chat Support
End User Technical Support
Email Support
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