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Hire the best Product Support Freelancers in Nigeria

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  • $40 hourly
    • 5.0/5
    • (8 jobs)
    Hi, I’m Anne—your behind-the-scenes problem-solver, workflow optimizer, and customer experience enhancer. I don’t just fix issues—I make sure they don’t happen in the first place. My goal? To help you streamline processes, delight customers, and ultimately grow your business. With over five years of experience helping SaaS companies and startups optimize their support systems, troubleshoot complex technical issues, and create seamless customer experiences. But I’m not just another freelancer—I’m a strategic partner invested in your success. My approach goes beyond fixing problems; I build solutions that reduce friction, increase customer satisfaction, and improve retention. Because at the end of the day, happy customers mean a thriving business. Tech Support That Eliminates Frustration & Keeps Customers Happy ✔ Expert Troubleshooting – I diagnose and resolve technical issues efficiently, whether it’s a misbehaving API, a stubborn third-party integration, or a platform glitch that’s causing chaos. ✔ Proactive Problem Prevention – I don’t just fix problems—I find patterns, analyze recurring issues, and optimize workflows to prevent them from happening again. ✔ Multi-Platform Expertise – I work across a range of tools, including Zendesk, Helpscout, Twilio, and Jira, ensuring your support stack is fully optimized and functioning at peak efficiency. AI-Powered Automation to Supercharge Your Support System AI and automation aren’t just buzzwords—they’re game-changers for businesses looking to scale efficiently without sacrificing customer experience. I help integrate AI-driven automation into your existing tools, reducing repetitive tasks and enhancing response times. ✔ AI Chatbots & Automated Ticket Routing – Using AI-powered solutions in Zendesk, HubSpot, and other CRMs, I help automate repetitive inquiries, so your team can focus on higher-value conversations. ✔ AI-Driven Customer Insights – I set up AI analytics tools that monitor customer interactions, providing actionable insights to improve your support strategy. ✔ Intelligent Workflows – By leveraging AI-based automations, I streamline internal processes, ensuring faster ticket resolution and more personalized customer interactions. 🚀 Impact on Your Business: Faster response times, reduced operational costs, and improved customer satisfaction. Customer Support That Turns Users Into Brand Advocates ✔ Multi-Channel Support – Whether it’s email, chat, or phone, I ensure prompt and effective communication that resolves issues without frustrating back-and-forths. ✔ Onboarding & Training – I help new customers get the most out of your product with step-by-step onboarding and interactive training sessions. ✔ Community Engagement – If you have an online community, I help foster engagement, answer questions, and ensure members feel supported. Processes That Work—So You Don’t Have To ✔ Workflow Optimization – I analyze your support processes and refine them to be faster, smoother, and more scalable. ✔ Automation Setup – Using tools like Zapier, I automate repetitive tasks, ticket routing, and customer follow-ups. ✔ Quality Assurance & Testing – I help prevent customer-impacting issues by testing systems, catching bugs early, and ensuring documentation is always up to date. Documentation That Saves Time (And Headaches) ✔ User Guides & FAQs – I write step-by-step guides that help customers navigate your product effortlessly. ✔ Internal SOPs – I create internal documentation to standardize processes and improve efficiency across teams. ✔ API & Technical Docs – For SaaS companies, I specialize in writing developer-friendly API documentation that simplifies integrations. Why Work With Me? ✔ Proactive, Not Just Reactive – I don’t just solve problems; I prevent them by optimizing processes and eliminating inefficiencies. ✔ Tech-Savvy & Business-Minded – With a background in both business administration and software engineering, I understand both customer experience and the technical side of support. ✔ Excellent Communicator – I bridge the gap between technical teams and customers, ensuring clear, jargon-free communication that makes sense to everyone. ✔ Data-Driven Approach – I track key support metrics (response times, resolution rates, customer satisfaction scores) to ensure constant improvement. ✔ Results-Oriented – My goal is not just to support—it’s to help your business grow, retain more customers, and operate more efficiently. Let’s Work Together ✔ Whether you’re a startup needing to scale support or an established company looking to optimize customer experience, I’m here to help. Let’s create a support system that not only solves problems but prevents them, leading to happier customers, increased retention, and stronger business growth. ✔ Let’s talk! Send me a message, and let’s start making your support experience seamless and effective. 🚀
    Featured Skill Product Support
    AI Implementation
    AI Chatbot
    Technical Documentation Management
    End User Technical Support
    Technical Support
    Customer Support
    HTML
    Technical Documentation
    Documentation
    User Guide Writing
    Zapier
    Google Workspace
    Zendesk
    Technical Writing
  • $30 hourly
    • 5.0/5
    • (24 jobs)
    Highly skilled and motivated Technology specialist with vast experience in assisting customers with various hardware and software-related issues and providing problem solving techniques. Area of Expertise: Office 365 |Microsoft Exchange, Outlook, Teams, SharePoint, and OneDrive technology |Windows 10 | Outlook | Active Directory| Azure AD Connect |Desktop related issue| Data Analysis Some of my key strengths include but not limited to Knowledge-based, Methodical approach to troubleshooting, Excellent knowledge and troubleshooting experience, Flexibility, and Adaptability, Tolerance: Stress tolerance. Computer Operations Risk Management/Troubleshooting Problem Solving
    Featured Skill Product Support
    Technical Support
    Troubleshooting
    Microsoft Azure
    Microsoft SharePoint Administration
    Microsoft SharePoint Designer
    Customer Support
    Office 365
    Customer Service
    Microsoft Exchange Online
  • $10 hourly
    • 5.0/5
    • (9 jobs)
    Let me help you close more sales and grow your business! In my first 6 months with LadderingYourSuccess, I helped increase sales by 20%, closing deals worth over $850,000. I focus on results and making sure your sales process works smoothly to bring in more money. With over 5 years of experience in sales, I know how to find quality leads, nurture customer relationships, and close deals. Whether you need help with generating leads, managing your CRM, or making sure customers keep coming back, I’ve got you covered. 💠Here’s How I Can Help: 1. Lead Generation & Prospecting: I’ll find high-quality leads using tools like LinkedIn Sales Navigator and HubSpot, bringing in potential clients who are a good fit for your business. 2. Cold Calling & Outreach: Need to reach out to new customers? I can handle cold emails, calls, and messages, making sure to connect with prospects in a way that gets them interested. 3. CRM Setup & Management: I’ll organize your sales process in tools like HubSpot, Monday.com, and ClickUp, so you can easily track every client and follow up at the right time. 4. Customer Retention: I’ll help make sure your clients stay happy, offering upselling opportunities, and creating strategies that keep them coming back for more. 5. Sales Process Optimization: From setting up automated workflows to streamlining tasks, I’ll make sure your sales team works smarter, not harder, so they can focus on closing deals. 💠Why Choose Me? I’m here to make your sales process easier. I focus on understanding your business needs and creating solutions that work. My goal is to help you close more deals, grow your customer base, and boost revenue. 💠Skills I Bring: 🔹Lead Generation & Cold Calling 🔹CRM Setup & Sales Support 🔹Customer Retention Strategies 🔹Sales Process Automation 🔹Reporting & Analytics 💠Let’s Work Together! I’m here to help you hit your sales targets. Whether you need more leads, better customer retention, or a streamlined CRM, I’m ready to get to work. Let’s chat and see how I can help your business grow!
    Featured Skill Product Support
    Data Entry
    Online Research
    Technical Support
    Ecommerce Support
    Project Management Support
    Administrative Support
    Virtual Assistance
    Online Chat Support
    LinkedIn Sales Navigator
    Customer Support
    Email Support
    Appointment Setting
    Lead Generation
    HubSpot
  • $13 hourly
    • 5.0/5
    • (8 jobs)
    “I’m a technical support engineer with experience in office 365 support (specialized in exchange online) as well as general IT support for small, medium and multinational businesses. Where can i help! I’m experienced in office 365 administration with over 3 years of experience. I provide technical support to your end users ranging from email to chant to phone support. I provide remote support effectively.
    Featured Skill Product Support
    Troubleshooting
    Technical Support
    Phone Support
    Email Support
    End User Technical Support
    Microsoft Outlook
    Online Chat Support
    Customer Support
    Office 365
    Ticketing System
    Microsoft Azure
    Desktop Support
    Microsoft Active Directory
    Helpdesk
  • $30 hourly
    • 4.3/5
    • (9 jobs)
    I am a highly skilled Microsoft 365 Administrator with extensive expertise in Microsoft Exchange Online, Google Workspace, Microsoft SharePoint, Entra Identity, OneDrive, Teams, and Teams Phone with PSTN integration. I am proficient in device management through Intune and have a strong understanding of hyper-virtual machines and Azure applications. Additionally, I have experience working with and managing both on-premises and cloud-based backup systems for customers. My background includes using MSP tools such as ConnectWise, Microsoft Lighthouse, multi-tenant management platforms like CIPP, and RMM applications including CWRMM, LogMeIn, AnyDesk, and TeamViewer. I am also adept with ticketing systems like Nilear and utilizing phones like 3CX, Teams phones for customer communications. I have successfully overseen numerous migrations, including transitions from file servers to SharePoint Online and from various email platforms such as Google Workspace, IMAP servers, and on-premises Exchange servers.
    Featured Skill Product Support
    Online Chat Support
    Technical Support
    Microsoft Active Directory
    Office 365
    Microsoft Exchange Server
    Microsoft SharePoint Administration
    Microsoft Exchange Online
    Customer Service
    CRM Software
    Customer Support
    Email Communication
    Windows Server
    Windows Administration
    Project Management
  • $50 hourly
    • 5.0/5
    • (20 jobs)
    Proficiency in security and compliance, Exchange Online, with close to a decade of experience in IT support, 6 years of managing IT operations, and administering Microsoft 365 services. Expertise in network management, server administration, and IT infrastructure. Skilled in leading technical teams and delivering high-quality service. Proven track record in designing, implementing, and managing networks, servers, and cloud solutions, with strong knowledge of networking protocols, server management tools, and network security. ________________________________________ Key Skills • Networking Essentials: Knowledge of networking fundamentals, protocols (TCP/IP, DHCP, DNS), VPNs, LAN/WAN architecture, and troubleshooting techniques. Familiar with network configuration, routing, and switching. • Server Management: Extensive experience managing Windows Server environments (2008-2019), configuring Active Directory, DNS, DHCP, file servers, and managing server performance. • Operating Systems: Expert in Windows and Mac OS, with proficiency in Linux administration and troubleshooting. • Network Security: Knowledge of firewalls, VPN, and intrusion detection/prevention systems (IDS/IPS). Experience in securing networks and ensuring data protection. • Cloud Platforms: Experience with M365, Azure, AWS, Google Cloud; familiar with cloud networking configurations. • Monitoring Tools: Experience with Nagios, Zabbix, Prometheus, Power BI for system performance monitoring and network troubleshooting. • Automation Tools: Proficient in Terraform and PowerShell scripting for network automation and server management
    Featured Skill Product Support
    Email Support
    End User Technical Support
    Zendesk
    IT Support
    Customer Support
    Online Chat Support
    Microsoft Exchange Online
    Soft Skills Training
    Microsoft Active Directory
    Microsoft Windows PowerShell
    Microsoft Windows
    Office 365
  • $900 hourly
    • 5.0/5
    • (4 jobs)
    I have worked extensively with Microsoft technologies for some years now ranging from Visual basic 6 through Visual studio 2008, 2010, 2012, all the while using .Net languages like VB.net and c#.net, back-end technologies like SQL server 2008 r2 & 2012 and technologies like silverlight, wpf, wcf in deploying mobile, desktop and enterprise solutions as each unique scenario of customization deems fit. There is also a bit of java in the mix as I have special interest in Android mobile apps too. I engage in the full stack development and have deployed solutions built with industry-standard patterns like MVVM and most recently, MVC. My favourite data access technologies include but are not limited to - Linq to SQL, linq to entities, and ado.net datasets which linq is an abstraction of. Most recently, I have acquired skills and abilities in Microsoft 365 which includes Teams, SharePoint, OneDrive, Word, PowerPoint, Excel and Outlook to mention a few. Microsoft Power Apps is also an area where I Excel at. My goal is to ensure that each solution, I design, develop and deploy meets the client's business need in a unique and cost effective way. I also believe in creating solutions that encourage SMEs and b2b systems as these are the back bone of both thriving and emerging economies the world over!
    Featured Skill Product Support
    Logo Design
    Data Analysis
    Customer Support
    Technical Support
    IT Support
    Microsoft Office
    Office 365
    Microsoft Teams
    Data Entry
    SQL Programming
    Website Maintenance
    Mobile App Testing
    Microsoft Excel
    ASP.NET MVC
  • $20 hourly
    • 5.0/5
    • (3 jobs)
    I know you'll probably get a bunch of low-ball bids but do you really want to risk the future of your project on somebody because they have the lowest bid? Probably not. You can avoid pitfalls and save yourself time, energy and hassle if you choose a quality developer. I'm a passionate backend developer crafting scalable, secure systems for seamless user experiences. I build robust applications with Node.js and Laravel, having developed APIs handling 10K+ requests/second and optimized SQL/NoSQL databases to slash query times by 50%. My expertise includes DevOps, microservices, and secure coding, delivering 30% faster release cycles. I thrive on solving complex challenges with clean, maintainable code and collaborating with teams. Key Accomplishments: Architected scalable APIs (Node.js & Laravel) handling 10K+ requests/second, boosting system reliability by 25%. Implemented DevOps practices with CI/CD pipelines, reducing deployment time by 30%. Refactored SQL/NoSQL queries, cutting response times by 50% for high-traffic applications.
    Featured Skill Product Support
    React
    Technical Support
    In-App Support
    WordPress Website
    Tailwind CSS
    Laravel
    Mobile App
    Administrative Support
    UI/UX Prototyping
    NodeJS Framework
    Web Development
    Online Chat Support
    Website Redesign
    App Development
    ExpressJS
    PHP
    MongoDB
  • $40 hourly
    • 3.5/5
    • (7 jobs)
    I bridge the gap between technical development and customer satisfaction, ensuring products are not only innovative but also user-centric and robustly supported. My unique blend of product management acumen and extensive product support experience enables me to deliver solutions that deeply resonate with users while driving business growth and operational efficiency.
    Featured Skill Product Support
    Web3
    End User Technical Support
    Cryptocurrency Trading
    Community Management
    Journey Mapping
    Market Research
    Data Annotation
    Asana
    User Stories
    Customer Support
    Project Management
    Project Workflows
    Technical Writing
    Agile Project Management
  • $15 hourly
    • 4.6/5
    • (9 jobs)
    In the dynamic and ever-evolving SaaS industry, providing exceptional customer service requires a highly skilled professional who understands the unique challenges of this field. I am that exceptional Customer Service Representative, equipped with a diverse skill set and a proven track record of excellence. I excel in responding to user inquiries and technical issues across various channels, including email, chat, and phone. My abilities include: Providing prompt and accurate solutions Guiding users through product features Troubleshooting technical problems Escalating issues when necessary Documenting interactions and resolutions Maintaining a thorough understanding of software functionalities Gathering and relaying user feedback for product improvement Testing software, reporting bugs, and collaborating with the development team to resolve them With extensive experience in various SaaS environments, I have consistently achieved high customer satisfaction ratings. My approach focuses on building strong relationships with customers and delivering timely, accurate solutions to their inquiries. I pride myself on my ability to empathize with customers, actively listen to their concerns, and ensure their issues are effectively resolved. In previous roles, I developed a deep understanding of SaaS products and solutions, assisting customers with onboarding, troubleshooting, and maximizing the value of their software. My proactive approach led to: A 20% reduction in customer complaints A 15% increase in customer retention If you are looking for an exceptional Customer Service Representative who will ensure a high level of customer satisfaction through effective communication and problem-solving skills, look no further. Contact me to discuss how I can contribute to your team and help elevate your customer service to the next level.
    Featured Skill Product Support
    Account Management
    Software QA
    Live Chat Software
    ClickUp
    Zoho Desk
    SaaS
    Customer Support
    Zendesk API
    Technical Support
    Data Entry
    Intercom
    Email Support
    Zoho CRM
  • $30 hourly
    • 4.7/5
    • (20 jobs)
    I help businesses build lasting customer relationships by combining customer success, onboarding, and project management to improve retention and drive growth. Whether it's guiding users through onboarding, managing projects to meet deadlines, or optimizing customer engagement strategies, I bring a hands-on, results-driven approach. With experience in SaaS, EdTech, and service-based industries, I specialize in: Customer Success & Onboarding – Designing structured onboarding journeys, reducing churn, and improving product adoption. Project & Account Management – Coordinating teams, streamlining workflows, and ensuring seamless customer experiences. Retention & Expansion – Identifying risks, increasing engagement, and uncovering upsell opportunities. Technical Support & CRM Optimization – Skilled in HubSpot, Salesforce, Zendesk, NetSuite, and other tools to improve processes and efficiency. I thrive in fast-paced, customer-obsessed environments where I can make an impact. Let’s work together to turn customers into loyal advocates!
    Featured Skill Product Support
    Communications
    Ticketing System
    Account Management
    Relationship Management
    Troubleshooting
    Agile Project Management
    Phone Support
    Decision Making
    Time Management
    Project Planning
    Product Knowledge
    Customer Support
    Customer Satisfaction
    Project Management
  • $12 hourly
    • 5.0/5
    • (2 jobs)
    Proficient and passionate Customer Success Analyst / aspiring Cloud Support Engineer with 5 years+ hands-on experience. I boast of an excellent analytical and problem-solving skills and diligence to work with minimal supervision, substantial experience with the use of diverse CRM tools and a growing interests in AWS architecture. I most recently had just functioned as a customer service lead in a real estate / hospitality firm. So far, I am the right person to handle your job as I am tech-savvy and pay a lot of attention to customers' concerns with 4 years+ of giving customer support. My achievements includes: 1. Exceeding expectation for key performance indicator. 2. Employee of the month 4 times (3 Consecutive) 3. Beneficiary of the Microsoft monthly performance incentive. 4. Successful deployment of Enterprise applications ranging from Microsoft offerings to identity management services. Technical trainer (T4) for support Engineers. 5. 14% increase of customer satisfaction ratings during my tenure as a CCR. Quality experience using WordPress, Intercom, Zendesk, Zoom, Trello, Jira service desk, Teams and others and can easily adapt to new technology needed for the job. The extensive experience I have garnered from 5 years of delivering in the various skillsets points me as the right one to hire for your jobs.
    Featured Skill Product Support
    Google Workspace Administration
    Microsoft Office
    Microsoft Azure
    Growth Strategy
    Technical Support
    Executive Support
    Telemarketing
    Microsoft Excel
    Customer Support
    Telemarketing Scriptwriting
    Zoom Video Conferencing
    Online Chat Support
  • $12 hourly
    • 4.5/5
    • (6 jobs)
    I have over 5 years of experience working as a Technical Support Specialist and Customer Service Representative. I have a bachelor's degree in computer science and I'm currently working on my MSc in Cyber Security in the University of Sunderland. Zendesk Intercom Trello Asana Quip
    Featured Skill Product Support
    Cloud Services
    Cloud Computing
    DevOps Engineering
    Docker
    CI/CD
    DevOps
    Kubernetes
    IT Support
    Administrative Support
    End User Technical Support
    Customer Support
    Technical Support
    Customer Service
    Azure DevOps
  • $15 hourly
    • 5.0/5
    • (5 jobs)
    Hello, I am IFY for short and I respond immediately👋🏽. Feeling OVERWHELMED by endless CUSTOMER QUERIES and TASKS? Take a deep breath, and let me handle it all! I’ll provide the support you need, so you can focus on what truly matters! I am a passionate and dedicated Customer Support and Service Specialist with over five years of experience in Health and Wellness, E-commerce, Banking, Telehealth, and SaaS industries. My mission is to deliver exceptional customer service and administrative support, ensuring interactions that exceed client expectations. I understand how vital it is to deliver not just answers but memorable, brand-aligned experiences that make customers feel seen, heard, and truly valued. 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀𝗲𝘀 𝗜 𝗛𝗮𝘃𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁𝗲𝗱 & 𝗪𝗵𝗮𝘁 𝗧𝗵𝗲𝘆 𝗗𝗼: ✅ Luspada Europe (B2B Wholesale, EU): Delivered multilingual customer support and managed order logistics across multiple European markets. Cut average resolution time by 30% through efficient coordination and internal documentation. ✅ Instantly.ai (SaaS, US): Supported users of a cold outreach automation tool. Helped boost onboarding completion rates by 18% and maintained sub-4hr response time for campaign-related technical support. ✅ Cytech Nigeria (ICT & Telecom, NG): Managed technical support, product education, and CRM updates for B2B and enterprise clients. Improved customer satisfaction by enhancing internal ticket tracking and follow-up. ✅ Trim Docs (Telehealth – GLP-1 Weight Loss, US): Handled sensitive patient communications, form intake, and telehealth support. Maintained 95%+ satisfaction score while coordinating scheduling and doctor follow-ups. ✅ Green Health Docs (Medical Marijuana Certification, US): Guided patients through telehealth consultations and certification processes. Cleared 40% of backlog in first month and improved patient clarity through tailored support responses. ✅ Veriheal (Medical Marijuana Certification, US): Delivered high-volume HIPAA-compliant support via chat and email. Helped thousands of users navigate legal and medical requirements. Averaged 4.8/5 CSAT across several support campaigns. ✅ Hush Blankets (eCommerce, US & CA): Resolved order, delivery, and return issues for a premium sleep product brand. Helped reduce escalation rates by 20% by improving first-contact resolution and delivery tracking with ShipStation. ✅ iHeartFruits (DTC eCommerce, US): Supported order fulfillment and customer communication for a fruit-based snack company. Maintained peak season response times under 3 hours and managed subscription and refund inquiries efficiently. Experienced with Zendesk, Gorgias, Freshdesk, Intercom, Help Scout, Helpcrunch, Salesforce, Zoho CRM, HubSpot, Shopify, WooCommerce, ShipStation, Google Workspace (Gmail, Docs, Sheets, Meet), Microsoft Office (Word, Excel, Outlook), Trello, Notion, Slack, WhatsApp Business, Telegram, Instagram, TikTok ✨Let's Connect! I am eager to bring my expertise to your team and contribute to the success of your customers.
    Featured Skill Product Support
    Shopify
    Zendesk
    Freshdesk
    Helpdesk
    Intercom
    Gorgias
    Communication Etiquette
    US English Dialect
    Customer Service
    Email Support
    Customer Satisfaction
    Customer Support
    Online Chat Support
    Ecommerce Support
  • $15 hourly
    • 5.0/5
    • (2 jobs)
    As an experienced Web/WordPress Developer with 5 years of experience. I specialize in HTML, CSS, JavaScript, and PHP, focusing on WordPress development. My expertise lies in creating custom themes and plugins and optimizing sites for performance and SEO. I have a proven track record of delivering high-quality projects on time and collaborating effectively with teams. I am committed to staying updated on the latest web technologies to ensure the best solutions for my clients.
    Featured Skill Product Support
    Technical Support
    Social Media Design
    Search Engine Optimization
    Online Chat Support
    WordPress
    Digital Design
    Graphic Design
  • $15 hourly
    • 5.0/5
    • (5 jobs)
    "Anita is 100% a diamond, and very valuable to our company" "I hired Anita to do our app QA and now she is the Product Officer of my company. That should tell you how hard she works and how trustworthy she is." Hello there, Anita here. I'm a seasoned Product Manager and meticulous Usability Tester and the testimonials above are from a past client of mine. You'll agree with me that every business looking to hire a product manager wants to: 1. Ensure their digital products are STRATEGICALLY ALIGNED with their GOALS 2. THOROUGHLY TESTED for QUALITY and USER SATISFACTION! Accomplishing this ultimately leads to enhanced customer experiences and increased market competitiveness which eventually leads to Sales. And I'm certain you're on my page because you want this. By hiring me, your business stands to gain streamlined product development, enhanced quality assurance, and improved customer satisfaction through comprehensive overview and meticulous testing. *****My Areas of Expertise***** * Product Management * Project Management: Utilizing platforms like Jira, Asana, Trello and Notion * Usability/ Manual Testing * Product Analytics *****Here's what I bring to the table***** * I don't do average, I go above and beyond! * I am dedicated to creating intuitive products that customers love and drive user engagement. * You want to create customer-centric solution, and I want to help you with that. If you need a user-friendly product that customers love, then you should hit that Green contact button at the top-right corner of this page. I look forward to hearing from you soon. Cheers! Anita Aganozor.
    Featured Skill Product Support
    Product Analytics
    Usability Testing
    Product Management
    PostgreSQL
    Jira
    Asana
    Lucidchart
    Miro
    Figma
    Management Skills
    Trello
  • $5 hourly
    • 5.0/5
    • (0 jobs)
    With an experienced customer service specialist on your team, your customer satisfaction rate can be immensely increased, thereby leading to customer retention. I am a customer service and technical support specialist with over six years of experience with a passion for delivering exceptional service and resolving complex issues efficiently while maintaining the brand reputation. Providing exceptional customer service is paramount for organizations seeking to gain a competitive advantage in todays landscape. This is what I thrive in. Enhancing customer satisfaction by prioritizing understanding and meeting the needs of customers, actively listening to customers complaints and ensuring prompt, accurate, and empathetic support that exceeds expectations. By focusing on effective communication, problem-solving, and proactive assistance, I consistently deliver exceptional service that fosters long-term customer loyalty. By streamlining processes, utilizing appropriate tools, and optimizing workflows, I drive tangible results that minimize costs and maximize performance. Why Choose Me: With a proven track record of successfully supporting diverse clientele across various industries, I consistently achieve high levels of customer satisfaction and operational excellence. My strong communication skills enable me to effectively engage with customers, colleagues, and stakeholders, fostering positive relationships and seamless collaboration. Moreover, my solid technical background and knack for troubleshooting enable me to excel in diagnosing and resolving complex technical issues, ensuring minimal downtime and maximum efficiency. Committed to ongoing learning and development, I continuously improve my skills to stay up to date with industry trends, emerging technologies, and best practices. I am highly proficient in various tools which I have used in the course of my job, these includes but not limited to; Email Management - Office 365, Google Workspace CRM - Hubspot, Zendesk, Intercom Project Management - Trello, Clickup, Asana, Monday.com Instant Messaging - Slack, Microsoft Teams Remote IT Management - Teamviewer, Anydesk, Ultraviewer, Zoom Calendar Management - Calendly, Picktime, Google Calendar, Microsoft Teams If you're seeking a dedicated Customer service and Technical Support specialist who can meet your set objectives and drive tangible results, let's connect and discuss how I can contribute to your success!
    Featured Skill Product Support
    Problem Solving
    Customer Care
    Customer Service
    Customer Retention
    Customer Satisfaction
    Complaint Management
    IT Support
    Phone Support
    Email Support
    Problem Resolution
    Online Chat Support
    Technical Support
    Customer Support
    Customer Relationship Management
  • $60 hourly
    • 0.0/5
    • (0 jobs)
    Profile Title Suggestions: * Friendly Virtual Assistant | Chat Support | Customer Care * Online Chat Companion | English Speaking Partner * Reliable Typist & Data Entry Specialist * English Conversation Partner | Improve Your Fluency * Social Chat Agent | Human Engagement & Texting Profile Overview (Bio): Hello! I'm Peace - a friendly, reliable, and professional freelancer with great communication skills. I specialize in providing virtual assistance, engaging chat support, and helping clients improve their English fluency through relaxed and friendly conversations. I'm passionate about delivering excellent service and creating positive online interactions. Whether it's chatting, data entry, or simply being a great listener and companion, I bring full attention and respect to every task. Fluent in English Great at online conversations Trustworthy and consistent Fast learner and tech-friendly Let's work together and make things easier for you! Profile Picture Tips:
    Featured Skill Product Support
    Help Desk Software
    Resolves Conflict
    File Management
    Email Communication
    Active Listening
    Conversational Fluency
    Typing
    Customer Service Training
    Online Community
    Data Entry
    Online Chat Support
    Virtual Assistance
    Tutoring
    Live Interpretation
  • $15 hourly
    • 4.1/5
    • (2 jobs)
    Customer Experience Specialist | IT Support | CRM & Help Desk Expert I am a dedicated Customer Experience & Technical Support Specialist with 5+ years of experience providing top-tier in troubleshooting, CRM management, customer service, and IT support across various industries. I excel at resolving customer inquiries efficiently through email, chat, phone, and ticketing systems, ensuring a seamless experience. ✔ Proficient in CRM & Ticketing Systems: Zoho CRM, HubSpot, Microsoft Dynamics and other help desk platforms ✔ Technical & IT Support Expertise: Troubleshooting, system configuration, Zoho One, and Microsoft 365 support ✔ Customer-Centric Approach: Strong verbal and written communication skills for global client interactions ✔ Multi-Channel Support: Experienced in handling customer inquiries via chat, email, and phone I am committed to problem-solving, clear documentation, and proactive customer engagement that enhances client satisfaction. Whether it’s resolving technical issues, managing customer relationships, or streamlining support processes, I bring a solutions-driven mindset to every project. Let’s work together to improve your business’s customer experience and support operations. 📩 Contact me today to discuss how I can help your business thrive!
    Featured Skill Product Support
    Technical Support
    Phone Support
    Communications
    Complaint Management
    System Configuration
    Ticketing System
    Online Chat Support
    Email Support
    Administrative Support
    Troubleshooting
    Customer Support
    Customer Service
    Product Knowledge
    IT Service Management
  • $12 hourly
    • 0.0/5
    • (1 job)
    Reliable Multidisciplinary Support Across Architecture, Admin Tasks & Tech Tools “Let me prove my value. I'll work with you for free for one week. If you’re happy with my support, we can discuss terms going forward.” I understand how hard it can be to find reliable help online. That’s why I offer a no-risk way to get started. Whether you need architectural support, virtual assistance, or product testing, I’m ready to jump in and show you what I can do, before you ever pay a cent. 🔧 Architectural Support - CAD drawings and technical drafting (AutoCAD, Revit) - BIM documentation and presentation support - Geographic Information Systems (GIS) mapping using QGIS 🧠 Virtual Assistance - Calendar, inbox, and file management - Data entry, research, and transcription - Admin support for busy creatives and founders 🧪 App/Product Support & Testing - App usability testing (UI/UX feedback & bug reporting) - Technical support and helpdesk assistance - QA testing with clear documentation and reports
    Featured Skill Product Support
    Slack
    Asana
    Google Workspace
    Microsoft Office
    Software QA
    Research & Development
    Data Entry
    Calendar Management
    Multiple Email Account Management
    Virtual Assistance
    Building Information Modeling
    Autodesk AutoCAD
    QGIS
    Autodesk Revit
  • $20 hourly
    • 0.0/5
    • (0 jobs)
    I am a results-driven Product Growth Strategist with a track record of success. As a Sales/Product Growth Manager, I boosted product adoption by 21%, identified new opportunities leading to a 35% revenue increase, and implemented a data-driven approach for a 40% surge in customer satisfaction. In my role as a Product/Growth Manager at Flux Technology Africa, I achieved a 10% market share increase and a 25% rise in customer satisfaction. A Growth Strategist at Pickme up Technology, I initiated successful market acquisition strategies. I bring a proven ability to drive growth and innovation to any team.
    Featured Skill Product Support
    Product Development Life Cycle
    Business Consulting
    Data Analysis
    Growth Strategy
    Customer Acquisition Strategy
    Business Development
    Scrum
    Product Management
    Project Management
    Business
  • $5 hourly
    • 0.0/5
    • (0 jobs)
    Hello and Welcome🌸 First off, thank you so much for visiting my profile. I truly appreciate your time and interest! I’m Joy, your future Customer Service partner who’s passionate about making sure your customers feel heard, valued, and satisfied every single time. In today’s world, customers don’t just want answers they want to feel like someone genuinely cares. That’s where I come in. I combine clear communication, a friendly approach, and a whole lot of patience to turn every customer interaction into a positive experience that reflects your brand’s values. Here’s what you can count on when you work with me: ✅ Friendly, warm, and professional communication ✅ Quick response times and efficient problem-solving ✅ Empathy-driven service that builds trust with your clients ✅ A reliable partner who truly cares about your business success I understand that every interaction is an opportunity to build loyalty and I take that responsibility seriously. My goal is simple: Happy customers, happy business. If you’re looking for someone who will treat your customers like gold and represent your brand with care. Let’s chat! I’m excited to bring my skills, energy, and dedication to your team.
    Featured Skill Product Support
    English
    Salesforce CRM
    Customer Satisfaction
    Zendesk
    Phone Support
    Order Tracking
    Live Chat Software
    Customer Relationship Management
    Customer Retention
    Email Support
    Virtual Assistance
    Online Chat Support
    Customer Support
    Problem Solving
  • $12 hourly
    • 0.0/5
    • (0 jobs)
    I am a dedicated, result-driven support specialist with 7 years experience in customer support, data management, and administrative assistant. I have proven ability to provide exceptional results, manage multiple tasks, and maintain accuracy. I am skilled in proofreading, data entry, and technical writing. I prioritise clear communication and meticulous organization. So, whether you are in need of administrative support, customer service or data management, I'm here to help.
    Featured Skill Product Support
    Technical Support
    In-App Support
    Phone Support
    Customer Support
    IT Support
    Sales Analytics
    Sales & Marketing
    Sales & Inventory Entries
    IT Management
    General Transcription
    Market Research
    Virtual Assistance
    Data Entry
    Management Skills
  • $12 hourly
    • 0.0/5
    • (0 jobs)
    I am a curious, competent, hardworking, and reliable individual with a good eye for detail. I am fluent in both written and spoken English language and at an intermediate french Language speaking level. With credible knowledge working as a point of contact between product and consumer. Also, with the responsibility of escalating and resolving customer issues efficiently and to their utmost satisfaction. A fast learner with the ability to easily comprehend and follow instructions. My skills include, but are not limited to; Web development, SaaS Technical/Product Support Customer support Documentation Technical Writing
    Featured Skill Product Support
    Google Cloud Platform Administration
    Bash
    Linux System Administration
    RESTful API
    React
    CSS
    Technical Support
    Customer Support
    JavaScript
    HTML5
    Technical Writing
  • $10 hourly
    • 0.0/5
    • (0 jobs)
    Hey! I respond almost immediately! As an accomplished customer service professional with over 4 years of experience. I have proved myself to be able to work efficiently under minimum supervision. I am highly skilled in email and live chat support - Ticketing Systems - Slack, - Zendesk - ChatGPT - Microsoft Excel - Google Docs - Zoho - Google Sheets - Canva. I'm also a quick learner and can adapt very easily to any changes. I am always deeply concerned about making my clients happy so I guarantee excellent communication and on-time delivery! Also an expert in writing, communication, virtual assistance, research, administration, customer support. I make my employers money with the contributions and skills I provide in every position I hold. My main principles are to place my heart in every project and enjoy my work. This is my secret to success.
    Featured Skill Product Support
    Product Knowledge
    Company Research
    Topic Research
    Email Support
    Google Sheets
    Google Docs
    Customer Support
    Customer Service
    Zendesk
  • $20 hourly
    • 0.0/5
    • (0 jobs)
    I offer technical, application, and customer service support by supporting technical products/ applications, troubleshooting processes & providng solutions through necessary means such as email, phone and chats. What that means is that I am: ✓ proficient in resolving complex customer queries, concerns, and complaints wonderfully. ✓ experienced in the use of various support channels, including email, phone, live chat, and social media, to provide timely and accurate resolutions. ✓ability to use troublehooting tools like SQL to get insight. ✓Proficiency in Microsoft Windows and MAC systems ✓Email Management alongside Office 365 and Google Workspace Proficiency ✓ able to troubleshoot and initiate escalations, guide customers through product usage, and offer comprehensive product knowledge. ✓ an excellent communicator—verbal and written. That is why I am able to get you HOOKED to this profile and also giving room for great interactions with my clients and customers from varying backgrounds. ✓ able to use CRM platforms & ticketing softwares such as Zoho, HubSpot, Freshdesk , Zendesk , Intercom , Help Scout, etc, and streamline support processes for efficient case handling. ✓ can log in and follow-up customer interactions. ✓ maintaining lasting relationship between customers and businesses, enhance loyalty through personalized interactions. ✓ good in internal communication and interactions with teammates via Slack , Microsoft Teams, Google Meet, and have executed projects using Trello, Monday and the likes. If all of these sound like French to you, you might need to take a class at Digital witch support community. 😉 There, you'd master the use of technology for personal, career and business advancement. My commitment to customer satisfaction is from a place of passion and in seeing customers truly cared for and their needs met. As a business owner, I understand what it means to have a poor product review, and from the perspective of a customer, I have been in many terribly unpleasant situations as a customer myself, and I felt disappointed with the way certain businesses neglect customers needs. It is for this reason that I continuously strive to go the extra mile as a Support Person as well as create awareness(through my social platforms ) around excellent and acceptable customer service operations, especially in a country like ours where CS is seemingly poor. Therefore, if you're a business owner, you can count on my expertise, and together we work to create an exceptional experience for your customers. LET'S FACE IT. YOU ARE HERE BECAUSE YOU NEED EXCELLENT SUPPORT SERVICES BECAUSE YOU HAVE AN EXCELLENT PRODUCT/SERVICE AND IT REQUIRES AN EXCELLENT PROFESSIONAL LIKE MYSELF.
    Featured Skill Product Support
    Zendesk
    Product Documentation
    Communication Skills
    Microsoft Dynamics 365
    Microsoft 365 Copilot
    Google Workspace Administration
    HubSpot
    Zoho CRM
    Online Chat Support
    Customer Support
    Email Management
    Product Development
    Technical Support
    Microsoft Office
  • $5 hourly
    • 0.0/5
    • (0 jobs)
    I have over 2 years of experience in customer service and in technical support. Some of my skills are listed below; ✔ Microsoft O365 Support / Administration (Microsoft Teams, OneDrive, SharePoint, exchange, Virtual Machines) ✔Excellent team player ✔ The ability to provide support for any SaaS/product. ✔ Customer retention focus, quick response times. ✔ Flexibility and excellent team player. ✔Tech-savvy and a fast learner, ✔ Ability to work with little or no supervision. ✔ I work across different time zones in compliance with security and privacy policies and standards.
    Featured Skill Product Support
    Customer Satisfaction
    Multitasking
    Office 365
    Customer Experience
    Ticketing System
    Technical Support
    End User Technical Support
    Cloud Computing
    Tech & IT
    Business with 10-99 Employees
    Customer Service
    Online Chat Support
    Email Support
    Customer Support
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