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Hire the best Product Support Freelancers in Lagos, NG

Check out Product Support Freelancers in Lagos, NG with the skills you need for your next job.
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  • $30 hourly

    • 5.0/5
    • (23 jobs)
    Highly skilled and motivated Technology specialist with vast experience in assisting customers with various hardware and software-related issues and providing problem solving techniques. Area of Expertise: Office 365 |Microsoft Exchange, Outlook, Teams, SharePoint, and OneDrive technology |Windows 10 | Outlook | Active Directory| Azure AD Connect |Desktop related issue| Data Analysis Some of my key strengths include but not limited to Knowledge-based, Methodical approach to troubleshooting, Excellent knowledge and troubleshooting experience, Flexibility, and Adaptability, Tolerance: Stress tolerance. Computer Operations Risk Management/Troubleshooting Problem Solving
    Featured Skill Product Support
    Technical Support
    Troubleshooting
    Microsoft Azure
    Microsoft SharePoint Administration
    Microsoft SharePoint Designer
    Customer Support
    Office 365
    Customer Service
    Microsoft Exchange Online
  • $10 hourly

    • 5.0/5
    • (8 jobs)
    Let me help you close more sales and grow your business! In my first 6 months with LadderingYourSuccess, I helped increase sales by 20%, closing deals worth over $850,000. I focus on results and making sure your sales process works smoothly to bring in more money. With over 5 years of experience in sales, I know how to find quality leads, nurture customer relationships, and close deals. Whether you need help with generating leads, managing your CRM, or making sure customers keep coming back, I’ve got you covered. 💠Here’s How I Can Help: 1. Lead Generation & Prospecting: I’ll find high-quality leads using tools like LinkedIn Sales Navigator and HubSpot, bringing in potential clients who are a good fit for your business. 2. Cold Calling & Outreach: Need to reach out to new customers? I can handle cold emails, calls, and messages, making sure to connect with prospects in a way that gets them interested. 3. CRM Setup & Management: I’ll organize your sales process in tools like HubSpot, Monday.com, and ClickUp, so you can easily track every client and follow up at the right time. 4. Customer Retention: I’ll help make sure your clients stay happy, offering upselling opportunities, and creating strategies that keep them coming back for more. 5. Sales Process Optimization: From setting up automated workflows to streamlining tasks, I’ll make sure your sales team works smarter, not harder, so they can focus on closing deals. 💠Why Choose Me? I’m here to make your sales process easier. I focus on understanding your business needs and creating solutions that work. My goal is to help you close more deals, grow your customer base, and boost revenue. 💠Skills I Bring: 🔹Lead Generation & Cold Calling 🔹CRM Setup & Sales Support 🔹Customer Retention Strategies 🔹Sales Process Automation 🔹Reporting & Analytics 💠Let’s Work Together! I’m here to help you hit your sales targets. Whether you need more leads, better customer retention, or a streamlined CRM, I’m ready to get to work. Let’s chat and see how I can help your business grow!
    Featured Skill Product Support
    Data Entry
    Online Research
    Technical Support
    Ecommerce Support
    Project Management Support
    Administrative Support
    Virtual Assistance
    Online Chat Support
    LinkedIn Sales Navigator
    Customer Support
    Email Support
    Appointment Setting
    Lead Generation
    HubSpot
  • $13 hourly

    • 5.0/5
    • (8 jobs)
    “I’m a technical support engineer with experience in office 365 support (specialized in exchange online) as well as general IT support for small, medium and multinational businesses. Where can i help! I’m experienced in office 365 administration with over 3 years of experience. I provide technical support to your end users ranging from email to chant to phone support. I provide remote support effectively.
    Featured Skill Product Support
    Troubleshooting
    Technical Support
    Phone Support
    Email Support
    End User Technical Support
    Microsoft Outlook
    Online Chat Support
    Customer Support
    Office 365
    Ticketing System
    Microsoft Azure
    Desktop Support
    Microsoft Active Directory
    Helpdesk
  • $900 hourly

    • 5.0/5
    • (4 jobs)
    I have worked extensively with Microsoft technologies for some years now ranging from Visual basic 6 through Visual studio 2008, 2010, 2012, all the while using .Net languages like VB.net and c#.net, back-end technologies like SQL server 2008 r2 & 2012 and technologies like silverlight, wpf, wcf in deploying mobile, desktop and enterprise solutions as each unique scenario of customization deems fit. There is also a bit of java in the mix as I have special interest in Android mobile apps too. I engage in the full stack development and have deployed solutions built with industry-standard patterns like MVVM and most recently, MVC. My favourite data access technologies include but are not limited to - Linq to SQL, linq to entities, and ado.net datasets which linq is an abstraction of. Most recently, I have acquired skills and abilities in Microsoft 365 which includes Teams, SharePoint, OneDrive, Word, PowerPoint, Excel and Outlook to mention a few. Microsoft Power Apps is also an area where I Excel at. My goal is to ensure that each solution, I design, develop and deploy meets the client's business need in a unique and cost effective way. I also believe in creating solutions that encourage SMEs and b2b systems as these are the back bone of both thriving and emerging economies the world over!
    Featured Skill Product Support
    Logo Design
    Data Analysis
    Customer Support
    Technical Support
    IT Support
    Microsoft Office
    Office 365
    Microsoft Teams
    Data Entry
    SQL Programming
    Website Maintenance
    Mobile App Testing
    Microsoft Excel
    ASP.NET MVC
  • $15 hourly

    • 4.7/5
    • (18 jobs)
    I help businesses build lasting customer relationships by combining customer success, onboarding, and project management to improve retention and drive growth. Whether it's guiding users through onboarding, managing projects to meet deadlines, or optimizing customer engagement strategies, I bring a hands-on, results-driven approach. With experience in SaaS, EdTech, and service-based industries, I specialize in: Customer Success & Onboarding – Designing structured onboarding journeys, reducing churn, and improving product adoption. Project & Account Management – Coordinating teams, streamlining workflows, and ensuring seamless customer experiences. Retention & Expansion – Identifying risks, increasing engagement, and uncovering upsell opportunities. Technical Support & CRM Optimization – Skilled in HubSpot, Salesforce, Zendesk, NetSuite, and other tools to improve processes and efficiency. I thrive in fast-paced, customer-obsessed environments where I can make an impact. Let’s work together to turn customers into loyal advocates!
    Featured Skill Product Support
    Communications
    Ticketing System
    Account Management
    Relationship Management
    Troubleshooting
    Agile Project Management
    Phone Support
    Decision Making
    Time Management
    Project Planning
    Product Knowledge
    Customer Support
    Customer Satisfaction
    Project Management
  • $30 hourly

    • 5.0/5
    • (2 jobs)
    Hello, I am Buluro Dotun, an experienced Web/WordPress Developer with 5 years of experience. I specialize in HTML, CSS, JavaScript, and PHP, focusing on WordPress development. My expertise lies in creating custom themes and plugins and optimizing sites for performance and SEO. I have a proven track record of delivering high-quality projects on time and collaborating effectively with teams. I am committed to staying updated on the latest web technologies to ensure the best solutions for my clients.
    Featured Skill Product Support
    Technical Support
    Social Media Design
    Search Engine Optimization
    Online Chat Support
    WordPress
    Digital Design
    Graphic Design
  • $15 hourly

    • 5.0/5
    • (5 jobs)
    "Anita is 100% a diamond, and very valuable to our company" "I hired Anita to do our app QA and now she is the Product Officer of my company. That should tell you how hard she works and how trustworthy she is." Hello there, Anita here. I'm a seasoned Product Manager and meticulous Usability Tester and the testimonials above are from a past client of mine. You'll agree with me that every business looking to hire a product manager wants to: 1. Ensure their digital products are STRATEGICALLY ALIGNED with their GOALS 2. THOROUGHLY TESTED for QUALITY and USER SATISFACTION! Accomplishing this ultimately leads to enhanced customer experiences and increased market competitiveness which eventually leads to Sales. And I'm certain you're on my page because you want this. By hiring me, your business stands to gain streamlined product development, enhanced quality assurance, and improved customer satisfaction through comprehensive overview and meticulous testing. *****My Areas of Expertise***** * Product Management * Project Management: Utilizing platforms like Jira, Asana, Trello and Notion * Usability/ Manual Testing * Product Analytics *****Here's what I bring to the table***** * I don't do average, I go above and beyond! * I am dedicated to creating intuitive products that customers love and drive user engagement. * You want to create customer-centric solution, and I want to help you with that. If you need a user-friendly product that customers love, then you should hit that Green contact button at the top-right corner of this page. I look forward to hearing from you soon. Cheers! Anita Aganozor.
    Featured Skill Product Support
    Product Analytics
    Usability Testing
    Product Management
    PostgreSQL
    Jira
    Asana
    Lucidchart
    Miro
    Figma
    Management Skills
    Trello
  • $50 hourly

    • 0.0/5
    • (0 jobs)
    Diligent and proactive professional with 8 years and counting experience in extensive training in information and communication technology and robust application systems support experience coupled with an Exceptional ability to meet deadlines while working under pressure. Dedicated to providing reliable and friendly services without compromising the reputation and competence of an organisation.
    Featured Skill Product Support
    Customer Support
    Tech & IT
    Teaching
    Computer Maintenance
    Video Conversion
    Cryptocurrency Mining
    Data Recovery
    Microsoft Excel
    Computer Skills
    Video Editing
    Microsoft Word
  • $5 hourly

    • 5.0/5
    • (0 jobs)
    With an experienced customer service specialist on your team, your customer satisfaction rate can be immensely increased, thereby leading to customer retention. I am a customer service and technical support specialist with over six years of experience with a passion for delivering exceptional service and resolving complex issues efficiently while maintaining the brand reputation. Providing exceptional customer service is paramount for organizations seeking to gain a competitive advantage in todays landscape. This is what I thrive in. Enhancing customer satisfaction by prioritizing understanding and meeting the needs of customers, actively listening to customers complaints and ensuring prompt, accurate, and empathetic support that exceeds expectations. By focusing on effective communication, problem-solving, and proactive assistance, I consistently deliver exceptional service that fosters long-term customer loyalty. By streamlining processes, utilizing appropriate tools, and optimizing workflows, I drive tangible results that minimize costs and maximize performance. Why Choose Me: With a proven track record of successfully supporting diverse clientele across various industries, I consistently achieve high levels of customer satisfaction and operational excellence. My strong communication skills enable me to effectively engage with customers, colleagues, and stakeholders, fostering positive relationships and seamless collaboration. Moreover, my solid technical background and knack for troubleshooting enable me to excel in diagnosing and resolving complex technical issues, ensuring minimal downtime and maximum efficiency. Committed to ongoing learning and development, I continuously improve my skills to stay up to date with industry trends, emerging technologies, and best practices. I am highly proficient in various tools which I have used in the course of my job, these includes but not limited to; Email Management - Office 365, Google Workspace CRM - Hubspot, Zendesk, Intercom Project Management - Trello, Clickup, Asana, Monday.com Instant Messaging - Slack, Microsoft Teams Remote IT Management - Teamviewer, Anydesk, Ultraviewer, Zoom Calendar Management - Calendly, Picktime, Google Calendar, Microsoft Teams If you're seeking a dedicated Customer service and Technical Support specialist who can meet your set objectives and drive tangible results, let's connect and discuss how I can contribute to your success!
    Featured Skill Product Support
    Problem Solving
    Customer Care
    Customer Service
    Customer Retention
    Customer Satisfaction
    Complaint Management
    IT Support
    Phone Support
    Email Support
    Problem Resolution
    Online Chat Support
    Technical Support
    Customer Support
    Customer Relationship Management
  • $15 hourly

    • 4.1/5
    • (2 jobs)
    Customer Experience Specialist | IT Support | CRM & Help Desk Expert I am a dedicated Customer Experience & Technical Support Specialist with 5+ years of experience providing top-tier in troubleshooting, CRM management, customer service, and IT support across various industries. I excel at resolving customer inquiries efficiently through email, chat, phone, and ticketing systems, ensuring a seamless experience. ✔ Proficient in CRM & Ticketing Systems: Zoho CRM, HubSpot, Microsoft Dynamics and other help desk platforms ✔ Technical & IT Support Expertise: Troubleshooting, system configuration, Zoho One, and Microsoft 365 support ✔ Customer-Centric Approach: Strong verbal and written communication skills for global client interactions ✔ Multi-Channel Support: Experienced in handling customer inquiries via chat, email, and phone I am committed to problem-solving, clear documentation, and proactive customer engagement that enhances client satisfaction. Whether it’s resolving technical issues, managing customer relationships, or streamlining support processes, I bring a solutions-driven mindset to every project. Let’s work together to improve your business’s customer experience and support operations. 📩 Contact me today to discuss how I can help your business thrive!
    Featured Skill Product Support
    Technical Support
    Phone Support
    Communications
    Complaint Management
    System Configuration
    Ticketing System
    Online Chat Support
    Email Support
    Administrative Support
    Troubleshooting
    Customer Support
    Customer Service
    Product Knowledge
    IT Service Management
  • $35 hourly

    • 0.0/5
    • (0 jobs)
    I am a Business and Data Analyst with a wealth of experience in this field. My employment history demonstrates my capabilities to excel in this role which are not limited to and are listed below : • Experience in driving business growth throgh data-driven insights, technology solutions and process optimization • Proficient in industry-leading tools and technologies • The ability to communicate effectively, think critically ,pay attention to detail, collaborate successfully with teams and time management skills to build consensus across relevant parties • Proficiency in all Microsoft Products and Project Management Tools • Documentation of BRD,Business case,System Requirement Specification Document andTest case •Proven track record of delivering projects on time,exceeding stakeholder expectations and fostering collaborative relationships with cross-funtional teams •Skilled in Busines process re-engineering,requiremnts gathering,solution implementation and data analysis • Srong understanding of Business Operations and market trends Education: •Fundamentals of Sustainability and Technology by IBM SkillsBuild •Certificate of Completion of Robotic Process Automation, Business Analysis ( Tritek Consulting Limited ,London,Uk) •Business Analysis/Agile HR Masterclass Certification (Certification Edge, Lagos, Nigeria) •Pitman College, London (National Diploma in Health Care Level 2&3) •The Bells Secondary School ,Ogun State, Nigeria (Secondary School Certificate) Tools and Technical Proficiencies : •Business Intelligence Tools(SQL,Power BI) •Microsoft Office (Visio,Excel,PowerPoint,Word) •Miro •Utilization of industry-standard diagram techniques like Use Cases and Wireframe •LucidChart •Draw.io •Balsamiq •Jira •Confluence Expertise: •Business Analysis •Data Analysis and Visualization •Business Process Re-engineering •Technology Solutions(ERP,Automation,CRM) •Solution Implementation and project management •Requirements Gathering and Documentation •Process Improvement and Optimization •Stakeholder Management and communication •User acceptance Testing •Product Owner •Backlog Refinement and Grooming •Scrum Techniques •SDLC using Waterfall and Agile Methodologies •Gap Analysis •Stakeholder Management •Scrum Ceremonies(Sprint Planning ,Sprint Retrospective Meeting and Sprint Review) •Prioritization of User Stories •Problem Solving •Process Flow Diagrams •Requirement Elicitation and Gathering • Agile ,Scrum & Kanban •Microsoft Office (Word,PowerPoint,Excel,Outlook) Availability: •Availabe for full time of part-time projects •Flexible working hours to accomodate clients in different time zones Why Hire Me: • Extensive Experience in gathering requirements by conducting various forms of elicitation meetings ,verifying validating ,updating and documenting requirements in various organisations. •Foster effective communication between stakeholders and development team resulting in improved speed of feature development life cycle •Experience in working in an Agile Scrum environment with the ability to break down requirements into epics, features and user stories. •Experience in creating Use Cases for software Development, Business Case and Wireframe using Balsamiq application to visualize the goal of projects • Create user stories and acceptance criteria to achieve buy –in from stakeholders and refined stories with scrum team. •Possess proven skills in driving functionality and feasibility of systems through implementing solutions. •Effectively utilise UML Methodologies and business process mapping techniques to provide graphical insights and recommend data driven solutions that drive process optimisations. •Adaptable and flexible with a strong work ethic and commitment to delivering high quality results I am seeking new opportunities where I can utilise my extensive knowledge, experience and expertise in delivering high value of work.
    Featured Skill Product Support
    Customer Retention
    Communication Skills
    Database Management System
    Customer Satisfaction
    Microsoft Excel
    Customer Feedback Documentation
    Presentations
    Sales
    Microsoft Outlook
    Business Presentation
  • $12 hourly

    • 0.0/5
    • (0 jobs)
    I am a curious, competent, hardworking, and reliable individual with a good eye for detail. I am fluent in both written and spoken English language and at an intermediate french Language speaking level. With credible knowledge working as a point of contact between product and consumer. Also, with the responsibility of escalating and resolving customer issues efficiently and to their utmost satisfaction. A fast learner with the ability to easily comprehend and follow instructions. My skills include, but are not limited to; Web development, SaaS Technical/Product Support Customer support Documentation Technical Writing
    Featured Skill Product Support
    Google Cloud Platform Administration
    Bash
    Linux System Administration
    RESTful API
    React
    CSS
    Technical Support
    Customer Support
    JavaScript
    HTML5
    Technical Writing
  • $10 hourly

    • 0.0/5
    • (0 jobs)
    Hey there! Are you in need of a Tech/Customer Support Specialist and Data Analyst with a proven track record of delivering exceptional support and data-driven insights? I am here for you! My passion lies in providing top-notch customer experiences while leveraging data to optimize business operations. Don't take my word for it, here's what one of my satisfied clients had to say: "Blessing is a true asset to our team. Her exceptional tech support skills and ability to analyze complex data sets have been instrumental in driving our business forward. She consistently goes above and beyond to ensure customer satisfaction and has a keen eye for uncovering valuable insights. Working with her has been an absolute pleasure!" - Eddie, CEO of PV SOREX ENERGY. With a strong background in tech/customer support, I am adept at promptly addressing inquiries, resolving issues, and raising support tickets for effective tracking and resolution. My ability to adapt to ever-changing conversations and think intelligently allows me to provide tailored solutions to customer needs. In the realm of data analysis, I excel in utilizing tools such as Excel, Power BI, and SQL to conduct comprehensive data analysis, identify key business drivers, and develop data-driven growth strategies. I have a knack for uncovering trends and patterns that lead to informed decision-making. With my combined expertise in tech/customer support and data analysis, I offer a unique blend of skills that enable me to deliver exceptional support experiences while providing valuable insights to drive business growth. If you're seeking a dedicated professional who can exceed expectations and make a real impact, let's connect and discuss how I can contribute to your success!
    Featured Skill Product Support
    Shopify
    Customer Support
    Email Communication
    Communications
    Customer Onboarding
    Email Automation
    Customer Relationship Management
    Data Entry
    Data Extraction
    Virtual Assistance
    Administrative Support
    Email Support
    Online Chat Support
  • $5 hourly

    • 0.0/5
    • (0 jobs)
    Are you having issues with customer complaints or struggling to keep up with Customer needs? Or maybe you want to take your Customer service to the next level. Hi, My name is Patrick and for over 3years I've been helping Individuals, businesses, and product owners optimize their Customer satisfaction, so in simple terms, I am Customer-centric. I offer a wide range of Customer-Satisfaction services such as: ~Effective Customer Communication/Complaints resolution ~Sales Leads ~Phone Support ~Email Support ~Chat Support -Social Media Support Depending on your organization's choice, I come in handy with proficient knowledge of the following work tools: ~Help desk Ticketing System: Zoho, Zendesk, and Freshdesk ~Email Management Tool: Intercom ~Internal Communication Tools: Slack, Google Chat, Zoom, Microsoft Teams, Skype, Microsoft Outlook, Google Meet & Bitrix 24 ~Customer Relationship Management (CRM) Tool: Hubspot ~Document Tools: Google Sheets, Excel, and PowerPoint ~Collaborative Tools: OneDrive, Google Drive, and Dropbox ~Project Management Tools: Asana, Trello, and Jira ~Task Management Tools: Clickup, Calendly, and Timely The list is inexhaustible so we can as well work with your preferred tools even if not listed above. So, If you want to give your Customers the best service possible, feel free to schedule a meeting at your earliest convenience and I'll be glad to speak with you. Thanks and I hope to see you soon.
    Featured Skill Product Support
    End User Technical Support
    Technical Support
    Online Chat Support
    Customer Support
    In-App Support
    Email Support
    Content Creation
    Content Writing
    Data Collection
    Data Entry
    Data Cleaning
    Data Analytics & Visualization Software
    Data Analysis
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