Hire the best Product Support Freelancers in the United States

Check out Product Support Freelancers in the United States with the skills you need for your next job.

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$110 hourly
Nicole J.
- 4.9/5
- (29 jobs)
Customers have been at the heart of my entire career, holding roles in Account Management, Customer Success, Technical Support, Support Engineering and Management. I am driven by the opportunity to use my 15+ years of customer facing experience and 10 years in SaaS roles to elevate customers, partners and teams in all life cycle phases through operational success. I enjoy meeting clients where they are, gaining a deep understanding of their needs and helping them achieve their goals through strategic and tactical efforts. Expertise in: -Support strategy, including rapid growth stage, B2B, distributed/remote teams. -Support operations including end-to-end hiring and onboarding, internal and external knowledge bases or documentation, process development (including cross-functional), product development lifecycle and release process, metrics tracking and dashboards. -Tactical support including Tier 1, 2 or 3 ticket responses, in addition to seasonal, holiday and after-hours coverage.

Product Support
People Management
Help Scout
Startup Consulting
Project Management
Product Onboarding
Knowledge Management
Documentation
Startup Company
Ticketing System
Performance Management
User Experience Strategy
Intercom
Helpdesk
Customer Experience
Business Operations
Business Planning & Strategy
Zendesk
$100 hourly
Daniel C.
- 5.0/5
- (3 jobs)
I'm a consultant experienced in Implementation and and supporting monday.com clients with a primary focus on small and medium-sized businesses. Whether you need to create an new system, automate an existing one or need someone to clean up and streamline current processes, I can help. -I know Monday.com, Atlassian Jira/Jira Service Management and Docker/file. -Transparency is key for me, so expect to get responses quickly. -Effeciency matters. I don't waste time, and always looking to improve what I look at.

Product Support
CRM Development
CRM Automation
CRM Software
Make.com
Zapier
API Integration
Troubleshooting
Problem Solving
Application Integration
Automation
Expert
Training
Software Licensing
Implementation
$100 hourly
Rodney T.
- 5.0/5
- (56 jobs)
Brand Ambassador | Actor | Voice Over Artist | Script Writer/Editor | Audio Producer and Audiobook Narrator for ACX/ Audible.com. I have experience in Radio and Broadcasting, and live esports commentary. If you're looking for a a strong, powerful voice to represent you or your brand, I'm your guy!

Product Support
Voice Acting
Video Production
Brand Marketing
Narration
Radio Broadcasting
Green Screen
Gaming
Music Production
African American English Accent
Acting
Male
$28 hourly
Debbra D Z.
- 5.0/5
- (35 jobs)
Hi, Thanks for the taking the time to view my profile. My strengths are based on many years of experience in both the corporate world and running several ecommerce businesses, including a fulfillment company shipping and storing products for Amazon FBA. Located in Ohio, we also offer warehouseing space. I am currently seeking part time work in ecommerce managing inventory/orders/logistics/customer service. I am extremely detail oriented and highly responsible. I have spent many years in the corporate world creating relationships with both customers and vendors that have proven to be very beneficial for my employers. My Strengths include: -Building relationships with vendors, customers and logistics suppliers. -High level Customer Service -Logistics/Ordering for eCommerce stores (I have warehouse space if needed) Specific Past/Current Job Responsibilities: -Amazon FBA fulfillment and demand management -Shopify complete store management/logistics -Gempages -Canva -Shipstation -Excel/Google Sheets -Zendesk -Fulfill Custom printing and Promotional products -Fulfilling retail products/orders via Drop shipping

Product Support
Transportation & Warehousing
Warehouse Management
Shipping Labels
Direct Mail
Mail Merge
Third-Party Logistics
Order Fulfillment
Inventory Management
Order Processing
Supply Chain & Logistics
$50 hourly
Rachel G.
- 5.0/5
- (4 jobs)
I have 6 years of experience developing dashboards in Tableau and Excel and reports for corporate use. I love being able to tell a story with data and helping clients find solutions. I have also designed multiple corporate training courses, and I can provide fun and informative post-development training.

Product Support
SQL
Communication Skills
Microsoft Access
Tableau
Online Instruction
Bookkeeping
Dashboard
Higher Education
Intuit QuickBooks
$110 hourly
John W.
- 5.0/5
- (8 jobs)
👋 Welcome to my Upwork profile! I'm a seasoned Customer Support professional with a wealth of experience spanning over 5 years. My expertise extends from frontline support to team leadership, and I'm proud to hold the distinction of being a Certified Zendesk Expert. My passion lies in streamlining and enhancing workflows for small businesses and startups, with a special focus on the dynamic SaaS industry. However, I've also successfully deployed Zendesk environments across diverse sectors, including eCommerce, healthcare, marketing, and distribution. 🎓 My academic background is solid, with a Master's degree in Information Systems and a Bachelor's in Applied Mathematics, both earned from Marist College. This educational foundation enriches my problem-solving abilities and analytical thinking, which I apply to the benefit of my clients. 🌟 Hailing from the great state of New York, I offer a distinctive fusion of professional proficiency and personal passions to each project. Outside of my work, I'm an avid reader, a dedicated gamer, and a passionate cook, and love to exercise. These hobbies reflect my commitment to continuous learning and creative exploration, values that naturally spill over into my work. I'm here to collaborate with you on enhancing your customer support processes, whether you're a budding startup looking for the perfect Zendesk setup or an established business seeking to optimize your customer service operations. Let's connect and discuss how I can help your organization deliver exceptional customer experiences, streamline workflows, and drive growth. Feel free to reach out, and let's embark on a journey of excellence together! 🚀

Product Support
Customer Service Training
Shopify
Project Management
Mixpanel
Zendesk API
Ticketing System
Phone Support
In-App Support
Email Support
Zendesk
End User Technical Support
Customer Service
Customer Service Analytics
Technical Support
Customer Support
$40 hourly
James H.
- 5.0/5
- (2 jobs)
Dedicated and detail-oriented Quality Assurance Specialist with over 10 years of experience in ensuring the highest standards of product qualit. Proficient in developing and implementing robust testing strategies to identify and resolve defects, enhance product reliability, and ensure compliance with industry regulations. Adept at collaborating with cross-functional teams to drive continuous improvement. Strong analytical skills combined with a keen eye for detail and a commitment to excellence. Key Skills: • Comprehensive knowledge of QA methodologies and best practices • Expertise in manual testing • Excellent problem-solving and analytical skills • Effective communication and teamwork abilities • Experience with Agile and Scrum methodologies • Ability to create and execute detailed test plans and cases Professional Experience: • Conducted thorough testing of [specific types of products or software], identifying critical issues and collaborating with development teams to implement effective solutions. • Developed and maintained comprehensive test plans and scripts, ensuring thorough coverage of all functional and non-functional requirements. • Analyzed and reported on test results, providing actionable insights to improve product quality and performance. • Led quality improvement initiatives, resulting in [specific achievements, such as reduced detailed logging or improved customer satisfaction]. Education: • Bachelor’s degree in Science, Devry University • CSTE Certification in 2012 (Certified Software Testing Engineer) Professional Attributes: • Strong commitment to quality and continuous improvement • Ability to adapt to changing technologies and methodologies • Proven track record of working effectively under pressure and meeting deadlines • Excellent organizational skills with a proactive approach to problem-solving

Product Support
Web Design
Online Chat Support
Remote Connection Support
End User Technical Support
Technical Support
Product Development
Product Concept
Product Design
Mobile QA
Software QA
Quality Control
Manual Testing
Quality Assurance
QA Testing
$35 hourly
Emily B.
- 5.0/5
- (1 job)
I'm a product support rep with additional experience in graphic design and analytics. I love solving problems.

Product Support
Graphic Design
Analytics
Customer Support
Email Support
$40 hourly
Amanda W.
- 5.0/5
- (14 jobs)
Intelligent and creative professional specializing in sales, sales development, project management, event coordination, Microsoft Excel, CRM, and data entry within fast-paced environments. Proven ability to take initiative and follow directions while demonstrating problem solving skills, acute organization, and concise communication. I enjoy learning new skills. I changed my major 6 times and still keep up to date on information and trends in each field. These would include: Animal Science, Reproductive Science, Veterinary Medicine, Veterinary Technology, Interior Architecture, and Business. I have certifications in Project Management and Canine Sports Massage. I am currently building Wordpress websites for friends as a hobby. I included this information because you should not have any hesitations in my ability or interest in learning what information you have presented. I applied because I am truly interested in the task, or company.

Product Support
Animals & Pets
Veterinary Information System
Sales Operations
Customer Onboarding
Employee Training
Presentations
Online Chat Support
Accounting
Employee Onboarding
Training
Veterinary Medicine
Customer Service
Sales Management
Customer Relationship Management
Data Entry
$60 hourly
Amanda E.
- 5.0/5
- (20 jobs)
As a seasoned IT professional with 15+ years of industry experience, I have successfully led and managed teams across diverse domains including Quality Assurance, Web Development, Education, and Cybersecurity. Throughout my 15-year freelance career, I have specialized in working with startups, consistently delivering high-quality work. My approach to work is characterized by a strong work ethic and a willingness to assume various roles, while maintaining a quick and efficient pace. I am an experienced digital freelancer with a successful track record in working with Software-as-a-Service (SaaS) companies and E-Learning platforms. I am highly detail-oriented and have excellent communication skills, enabling me to work effectively even with limited guidance.

Product Support
Dev & IT Project Management
Copywriting
Web Design
Curriculum Design
Graphic Design
Administrative Support
Human Resource Management
Tutoring
Web Development
Technical Support
Writing
CRM Software
Usability Testing
End-to-End Testing
$40 hourly
Dennis K.
- 4.9/5
- (44 jobs)
I purchase your products, evaluate and review them. I will give an honest review each time, Checking with my clients to ensure I didn't miss any details. Upwork see profile WordPress (short stories) Trip Advisor (food blogs) The Bullet (monthly paper] News-Herald (Daily paper) Dreamtime (image seller) eBay (product photos) seller Etsy (product photos) Amazon see profile I am a Prime member I also manipulate, retouch and edit all photos to get the required effect for maximum usage. I can remove entire buildings or people. I take photos for various sites. I have pictures and reviews in Dreamstime.

Product Support
Copywriting
Branding
Photo Manipulation
Data Entry
Product Marketing
Article Writing
Nature Photography
Layout Design
$75 hourly
Russell G.
- 4.3/5
- (6 jobs)
Hi, I'm Russ. I'm an experienced customer care leader and contact center consultant. I've been a customer of Zendesk since 2010, and have led implementations at over 10 companies. I'm a certified Zendesk Support Admin Expert; I was in the very first class of certified Zendesk Support Admins back in 2017. I've successfully managed multiple implementations across a diverse range of usage models (IT Helpdesk, B2C & B2B support, Human Resources). "I engaged Russ to help us optimize our Zendesk implementation when I was the manager of customer operations at [client name removed]. We had a basic set-up, but needed help with automating some tasks to increase agent efficiency. Russ helped us make some configuration changes that let agents handle more tickets per hour, and helped make our policy messaging more consistent across the agent base. He also created management reports that gave us better visibility to what was happening on a daily, weekly and monthly basis. The best part of Russ' Zendesk help is that he approaches it from the point of view of a support manager, someone who knows what it's like to be running a support team in a crazy start-up environment. I would highly recommend him!" I can help you to: • Configure your Zendesk system from scratch, or help to optimize it with triggers, automations, SLAs and macros • Build out your Help Center to enable more self-service and deflect inbound tickets • Implement other Zendesk products like Chat, AI Messaging or Talk • Identify and integrate third-party applications to maximize efficiency • Migrate Insights reporting to Explore I'm relatively new to Upwork as a freelancer, but not new to consulting. With over 40 years in customer care, I've got a full range of experience in consumer, B2B and enterprise service and support. I've worked at both Fortune 500 companies, tiny start-ups, and everything in between. I've led and/or sponsored the selection and implementation of multiple contact center technologies (telephony, CRM, email management and workflow automation). I come with expert-level knowledge and experience in the planning, analysis, and implementation of outsourcing/offshoring solutions. I have successfully managed multilingual teams across sites around the globe, with hundreds of agents in the US, Western and Eastern Europe, and Asia. I excel at the design and re-design of business processes to minimize expense and maximize customer satisfaction. "Russ is a creative, responsible, talented and fun leader, and a trusted business partner. He is an experienced call center executive who can build and train a team with ease, and adapt to changing conditions. He is a Zendesk expert who can implement and manage a solution without the need for implementation consultants (Unless he IS your implementation consultant). He can be counted on to give you the straight story without drama or complaint, and is generous with his time and knowledge. I highly recommend Russ!" (The quote above is from the COO of a company that I helped to scale from 30 employees to 500+ over 2 years.) When we work together, you'll find that our goals are aligned: maximizing the ROI from your Zendesk implementation. I work with the type of clients who care about quality, because they know that getting superior work will put money back into their business - or keep it from flying out the door. If that sounds like you, and you want to know that you're getting the maximum return on the investment you've made in your business, then I'm the right guy to help. So, next steps: Send me a note with a bit about your company, the problems you're trying to solve with Zendesk, and how you think I can help. If it seems like we're a good fit, let's schedule a call to talk.

Product Support
Workforce Management
Customer Service Chatbot
RFP Writing
In-App Support
Customer Support Plugin
SMS
Talkdesk
Customer Relationship Management
BPO Call Center
Remote IT Management
Zendesk
Call Center Management
$25 hourly
Amechi E.
- 4.7/5
- (9 jobs)
Solutions driven problem solver with a passion for sustainability, research and creativity. I am currently managing and operating an independent local petcare service.

Product Support
Management Skills
People
Research Methods
Customer Support
Online Chat Support
Content Creation
Computer Hardware
Market Research
Web Development
Windows 10 Administration
Webflow
Project Management
Data Entry
$10 hourly
Shenoa A.
- 5.0/5
- (4 jobs)
Do you need someone to take care of your tedious tasks? Look no further!! 💰Cost-effective & Tech-Savy 🔍Reliable & Resourceful 🔒Data Security 🚀Proactive. Here's what clients book me for: Delivering fast and efficient results without breaking the bank is one of my strong suits. With years of experience as an independent worker, I bring top-notch organizational skills and proactive problem-solving to the table. I handle all administrative tasks with ease and am proficient in programs like Office, Asana, Trello, and more. As a rockstar VA, I ensure everything runs smoothly so they can focus on their core business. SKILLS: - Email Management - Data Entry - Admin Support / Scheduling - File Maintenance / File Management - Product Listing - Microsoft Office - Google Suite - Time Management and more. Don't wait any longer to optimize your business operations and free up your valuable time. Hire me as your Virtual Assistant today, and let's achieve your goals together. Reach out now to discuss how I can support your success and make your life easier. Contact me today and let’s get started!

Product Support
Inventory Management
Meeting Scheduling
Administrative Support
Ecommerce Order Fulfillment
Social Media Management
Ecommerce
Product Listings
Online Research
Scheduling
Email Management
Appointment Scheduling
Email Support
Data Entry
Virtual Assistance
$60 hourly
Heather P.
- 5.0/5
- (4 jobs)
I am a product specialist with background in product management as well as customer, sales and marketing support. Whether you are trying to develop a strategy, train a sales team, or manage a customer issue - I can help with your goals. Communication is crucial. Lets discuss - through e-mail or phone - what your goals are and how I can support them.

Product Support
Product Launch
Product Marketing
Customer Support
Customer Service
Operational Planning
Task Coordination
Competitive Analysis
Presentations
Data Entry
Product Development
Go-to-Market Strategy
Project Management
$50 hourly
Amy L.
- 0.0/5
- (1 job)
My goal is to contribute to an organization's client satisfaction and retention by applying strong communication and analysis skills to the projects and issues they raise, delivering and exceeding the level of support they expect. I have over 20 years of experience in customer-focused project and support work across a wide variety of industries, including banking, insurance, education, social services, and live theatre. I’ve also operated my own custom art business. In each role, I interacted directly with clients, serving their ongoing support needs as well as leading projects for them from start to finish. I am a detail-oriented and highly organized person with strong written and verbal communication skills. Through my years of experience I’ve learned how to uncover the true causes of issues and problems that arise and find the best possible solutions for them, or workarounds if no immediate solution is possible. I understand the need to keep both the customer and the organization informed and updated on all projects and issues throughout the life of the support need or project. Thanks to the diversity of my prior experience I am highly adaptable to new environments, processes, and systems and have a high aptitude for learning and adjusting to them. I work equally well as a single specialist or as part of a team, and I always strive to deliver the highest quality service possible.

Product Support
Teaching
Painting
Product Knowledge
Writing
Zoom Video Conferencing
Drawing
Customer Retention
Customer Support
Project Management
Microsoft Office
Education
$53 hourly
Joseph W.
- 0.0/5
- (1 job)
Results driven professional with proven experience of problem solving and solution building for complex multinational organizations. With extensive product knowledge in HCM, HRIS and Compensation Management Technology, I connect customers with solutions data and technology to solve for their most pressing Human Resources challenges.

Product Support
Solution Selling
Troubleshooting
$56 hourly
Wisdom W.
- 5.0/5
- (3 jobs)
I am a dedicated and very detail-oriented Software Quality Assurance Analyst experienced in identifying bugs, defects, and areas of improvement for software products within the Repossession, Dental, & Veterinary industries. Whether you need UAT, mobile, desktop, integration, or data migration testing, I can help provide a detailed analysis of the software’s quality & functionality. - Works well independently and within a team environment - Strong analytical & problem-solving skills - Highly driven and willing to take initiative - Quick learner who adapts well to change - Can handle strict deadlines, while still providing quality assurance - Experience utilizing JIRA, Salesforce, ZenDesk, FreshDesk, Microsoft CRM, Postman, SOAP UI, & remote-access applications

Product Support
Customer Support
Virtual Assistance
Administrative Support
Jira
Technical Support
Agile Software Development
User Acceptance Testing
Manual Testing
SQL
Postman
TestFlight
Test Management
Defect Tracking
Software QA
$35 hourly
Daniel H.
- 0.0/5
- (1 job)
- Client Partner at Mammoth-AI with 7 years of experience in Retail sales as well as B2B sales. - Specializes in delivering end-to-end Quality Assurance SaaS solutions. - Collaborates with clients to integrate AI-based testing services into business processes. - Proven track record of results in performance, customer satisfaction, and sales. - Recipient of multiple honors and recognition for outstanding performance. - Bachelor of Business Administration at Strayer University. - Skilled in business management, marketing, and finance. - Passionate about learning new technologies to solve real-world problems.

Product Support
Marketing
Sales
Customer Service
Customer Acquisition
Project Management
Tech & IT
Technical Project Management
DevOps
Quality Assurance
$100 hourly
Melissa C.
- 0.0/5
- (0 jobs)
OBJECTIVE Seeking employment as a remote technical writer. I enjoy writing, developing processes and procedures and take pride in writing easy to follow instructions for global teams.

Product Support
Microsoft Office
Technical Writing
Medical Device
$39 hourly
Sandra K.
- 0.0/5
- (0 jobs)
STRATEGIC EVENT MARKETING & HOSPITALITY MANAGEMENT HIGHLIGHTS * Event marketing professional with 4+ years experience in strategic planning, marketing & PR in the hospitality industry consistently executing memorable B2C (diner) events, enhancing brand presence & supporting restaurant networks. * * Knowledgeable in audience engagement and brand integration strategies. Skilled in orchestrating detailed logistics & delivering high-impact customer experiences for B2C events, enhancing restaurant relationships & guest satisfaction . * Owned hospitality creative direction & strategy for high-profile 300-guest Oscar night Gold Party (Jay-Z x Armand de Brignac). Led a team of 20 award-winning chefs, delivered 8% under budget within 90 days, exceeding expectations . * Collaborated with Resy on Pasquale Jones pizza experiential activation, distributing 500+ exclusive pizzas, driving brand

Product Support
Project Management Office
Event Planning
Customer Service
Hospitality & Tourism
Restaurant
Product Management
Project Management
Event Management
Event Marketing
$60 hourly
Kyle P.
- 0.0/5
- (3 jobs)
Data-driven product / bizops manager with 7+ years of experience leading cross-functional teams to launch and develop business systems and products. Strong knowledge of product and project management best practices. ● Specialized in product development, sales/support operations, and systems opitmization ● Recognized for effective prioritization, problem-solving, attention to detail and communication ● Wealth of start-up experience Hire me if you need assistance leveraging technology to improve how your business operates!

Product Support
Project Management
Team Management
Technical Support
Process Improvement
Sales Operations
System Administration
Software Development
Data Cleaning
Property Management Software
Salesforce
API Integration
Business Operations
Agile Software Development
Product Management
$35 hourly
Kate H.
- 0.0/5
- (0 jobs)
Customer Service Leader | 15+ Years Experience in Efficiency, Strategy & Team Development With over 15 years in customer service and 11 years in leadership, I specialize in optimizing service operations, driving business growth, and enhancing the customer experience. I’ve helped companies reduce response and resolution times by up to 30%, while leading high-performing teams to consistently exceed targets. My expertise spans strategy development, coaching, process optimization, and training, all backed by strong problem-solving and conflict resolution skills. Looking to bring my results-driven approach to help your business achieve greater efficiency and customer satisfaction. Let’s work together to elevate your service operations!

Product Support
Customer Support
Email Support
Coaching
Data Entry
Customer Service
$20 hourly
Kaylie L.
- 5.0/5
- (3 jobs)
Are you looking for a reliable, proactive, and experienced 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭 who can represent your brand with professionalism and empathy? I bring 𝟖+ 𝐲𝐞𝐚𝐫𝐬 𝐨𝐟 𝐡𝐚𝐧𝐝𝐬-𝐨𝐧 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 in customer service and support across multiple industries, helping businesses improve customer satisfaction, streamline support workflows, and build loyal client relationships. I’ve handled high volumes of customer inquiries via 𝐥𝐢𝐯𝐞 𝐜𝐡𝐚𝐭, 𝐞𝐦𝐚𝐢𝐥, 𝐚𝐧𝐝 𝐩𝐡𝐨𝐧𝐞, managed ticketing systems like 𝐙𝐞𝐧𝐝𝐞𝐬𝐤 𝐚𝐧𝐝 𝐅𝐫𝐞𝐬𝐡𝐝𝐞𝐬𝐤, and supported operations using tools like 𝐂𝐑𝐌 𝐩𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬, 𝐆𝐨𝐨𝐠𝐥𝐞 𝐖𝐨𝐫𝐤𝐬𝐩𝐚𝐜𝐞, and 𝐌𝐢𝐜𝐫𝐨𝐬𝐨𝐟𝐭 𝐎𝐟𝐟𝐢𝐜𝐞. 𝐇𝐞𝐫𝐞’𝐬 𝐰𝐡𝐚𝐭 𝐈 𝐜𝐚𝐧 𝐡𝐞𝐥𝐩 𝐲𝐨𝐮 𝐰𝐢𝐭𝐡: ✅ 𝐄𝐦𝐚𝐢𝐥 & 𝐋𝐢𝐯𝐞 𝐂𝐡𝐚𝐭 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: Quick, empathetic, and clear responses to customer inquiries ✅ 𝐂𝐑𝐌 & 𝐓𝐢𝐜𝐤𝐞𝐭𝐢𝐧𝐠 𝐓𝐨𝐨𝐥𝐬: Proficient in Zendesk, HubSpot, Freshdesk, and Salesforce ✅ 𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭 𝐓𝐚𝐬𝐤𝐬: Scheduling, inbox management, travel coordination, and data entry ✅ 𝐊𝐧𝐨𝐰𝐥𝐞𝐝𝐠𝐞 𝐁𝐚𝐬𝐞 & 𝐇𝐞𝐥𝐩 𝐃𝐨𝐜𝐬: Writing FAQ content, SOPs, and internal documentation ✅ 𝐎𝐫𝐝𝐞𝐫 𝐏𝐫𝐨𝐜𝐞𝐬𝐬𝐢𝐧𝐠 & 𝐈𝐬𝐬𝐮𝐞 𝐑𝐞𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧: Refunds, exchanges, tracking updates, and customer retention ✅ 𝐁𝐢𝐥𝐢𝐧𝐠𝐮𝐚𝐥 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: French, Spnish 𝐖𝐡𝐲 𝐂𝐥𝐢𝐞𝐧𝐭𝐬 𝐂𝐡𝐨𝐨𝐬𝐞 𝐌𝐞: ✔️ Polished communication with a friendly and solution-focused tone ✔️ Highly organized and capable of multitasking with attention to detail ✔️ Adaptable to various tools, systems, and customer service platforms ✔️ Strong problem-solving mindset and ownership of tasks ✔️ Flexible with working hours and timezone availability Let’s build customer experiences that turn support into satisfaction. I’m ready to help your business grow—starting today. 𝐊𝐞𝐲𝐰𝐨𝐫𝐝𝐬 𝐓𝐚𝐠𝐬 customer support specialist, live chat support, email support, zendesk, virtual assistant, customer service representative, CRM support, help desk, technical support, admin support, data entry, order management, support ticketing, Freshdesk, support agent, chat support, customer service, remote support, support assistant, customer retention

Product Support
Data Entry
Zendesk
Administrative Support
Virtual Assistance
QuickBooks Online
Bookkeeping
Ecommerce
Customer Relationship Management
Social Media Management
Customer Retention
Customer Service
Ecommerce Support
Online Chat Support
Email Support
$40 hourly
James H.
- 0.0/5
- (0 jobs)
Professional Summary 11+ years of experience in customer success, specializing in streamlining support workflows, optimizing data accuracy, and fostering long-term client relationships. Proven ability to leverage CRM systems, analytics, and proactive communication to reduce churn by 20-30% and elevate customer satisfaction scores (CSAT/NPS) by 15-25% across SaaS, fintech, and insurance industries. Authorized to work in the US for any employer

Product Support
Customer Care
Project Management
General Transcription
Data Entry
$75 hourly
Diego U.
- 0.0/5
- (0 jobs)
PROFESSIONAL SUMMARY: Tech-savvy and results-driven Technology Support Specialist with 5+ years of experience in deploying warehouse systems, project coordination, and technical support. Expert in Magaya WMS implementations, hardware/software troubleshooting, and client training. Proven ability to optimize logistics workflows, reduce downtime, and enhance operational efficiency. CORE QUALIFICATIONS: Project Management * Technical Support * WMS & Logistics Systems * Magaya Specialist * Hardware & Software Deployment * Client Training * Process Improvement * Field Installations * Salesforce * QuickBooks * Microsoft Office Suite * Bilingual (Spanish/English)

Product Support
IT Support
Solution Selling
Automation
Project Planning
Customer Relationship Management
Customer Engagement
Transportation & Warehousing
Management Information System
Project Delivery
Software Configuration Management
Supply Chain Management Software
Network Planning
System Deployment
Implementation
$125 hourly
Andrea C.
- 0.0/5
- (0 jobs)
As a product + program manager, I help teams get early stage projects off the ground and into users' hands. I thrive as a general problem solver keeping cross functional teams on the same page. I balance creativity and focus to deliver innovation and value to users on time and under budget.

Product Support
Stakeholder Management
Agile Software Development
Business Operations
Product Strategy
Product Design
Product Management
User Experience
Program Management
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