🏆 Certified Microsoft IT Professional
🏆 Certified Microsoft Technology Specialist
Hi there, thank you for viewing my profile.🤝
I am Ify, an experienced Information Technology Support Coordinator and Data Analyst with more than 15 years of experience working for global organizations in helping them to resolve all technical issues, data cleaning, mining, and visualization. I also support small and medium-scale businesses making sure that all technical issues are excellently resolved within the organizational service level agreement.
I have worked as an IT Engineer and Data Analyst with a globally recognized company named Schlumberger where I promptly and expertly troubleshoot and resolved all technical issues within the organizational service level agreement. I was able to resolve over 800 customers' complaints and troubleshoot about 80% of the complaint resulting in a 4.8-star customer satisfaction rating. I am a valuable addition that you should have on your team because helping customers solve their technical issues and knowing that I have had a positive impact on someone each day is highly rewarding and motivating to me. Furthermore, I supported the technical support department, marketing, and data collection team with recurring marketing insight reports and ad hoc data analysis, technical troubleshooting, server administration, and management for the progress of the organization.
My Top Achievements include:
🏆 Successfully upgraded 50 backup servers with Windows Server 2012 R2 and SQL Server 2012.
🏆 Initiated a server configuration project and implemented it using PowerShell & DSC.
🏆 Coordinated the installation and maintenance of the Nigeria and Gulf of Guinea (NGA) Geo market Support Champion for the SLB Coll@boration project which involved, the installation, configuration, roll –out and launch of Microsoft Exchange 2010 and Office 2007 tools and applications and also training of end-users.
🏆 Server Administration (Active Directory, File & Print, DHCP), Managing users in the domain.
🏆 Automated the installation of the backup application on end users’ machines using System Orchestrator, PowerShell, and VBScript.
𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬 𝐈 𝐨𝐟𝐟𝐞𝐫 𝐭𝐨 𝐦𝐲 𝐜𝐥𝐢𝐞𝐧𝐭𝐬 𝐢𝐧𝐜𝐥𝐮𝐝𝐞𝐬:
✅ Technical Support
✅ Technical Troubleshooting
✅ OS and application troubleshooting and Maintenance
✅ Technical Operations and Management
✅ Project Management
✅ Customer Support (Phone, Email, and Live Chat)
✅ Inbound and Outbound Correspondence
✅ Conflict Resolution and Problem Solving
✅ Appointment Scheduling
✅ CRM Management
✅ Calendar and Email Management
✅ Order Processing, Tracking, and Troubleshooting
Data Analysis Services:
👉 Data Mining, Entry, and Categorisation
👉 SQL Data Analysis and Reports
👉 Data Visualisation
👉 Web Automation
👉 Data Labelling and Annotation
👉 Microsoft Suite
👉 Goggle Workspace
👉 Stata Data Analysis and Reports
👉 Skip Tracing
👉 VBA Excel
👉 Mixed Effect Analysis
👉 Machine Learning
👉 Server Administration and Maintenance
👉 Business Process Automation
Tools that I am proficient in include: HTML5, CSS, MSSQL, Python3, Power BI, Tableau, OS Ticket, Microsoft RDCMAN, Evernote, Dameware, Zoho, Oracle, Salesforce.com, Hubspot, Salesmate, SQL, HTML5, VBA Excel, Zendesk, Freshdesk, VOIP, Mojo Dialer, Xencall, Call Pro, Intercom, Oracle, Zoom, Google workspace, Microsoft Suite, Slack, Meet, Skype, Project Management Tools: Asana, Trello, ClickUp, Monday.com and several others.
I offer 20 minutes of free consultation on every first invite, kindly schedule a call with me so that we can interact further about your project needs because I have a lot to offer you.