The Best Quality of Service (Q-oS) Specialists For Hire In the Philippines

Check out Quality of Service (Q-oS) Specialists in the Philippines with the skills you need for your next job.

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$5 hourly
- 5.0/5
- (5 jobs)
With enough knowledge on digital world and expertise in some aspect especially Canva Graphic Design, Digital Marketing, Social Media Management and Customer Service, I am confident to cater the clients' needs. Also, a good team player and always motivated to learn new things. Helping you and be part of your success is my greatest fulfillment!

Quality of Service (Q-oS)
Communication Skills
Customer Service
Healthcare
Virtual Assistance
Computer Skills
Graphic Design
Quality of Service
Problem Solving
Canva
$20 hourly
- 5.0/5
- (40 jobs)
Greetings, I'm Florame, a distinguished freelancer on Upwork, boasting a Top Rated status and wielding over 16 years of comprehensive IT expertise. Throughout my career, I've had the privilege of collaborating with industry titans such as Microsoft, where I've consistently provided unparalleled support and service to their clientele, resolving a spectrum of Microsoft 365 technical challenges, from the straightforward to the intricate. My journey into becoming a trusted Subject Matter Expert commenced with aiding Level 1 agents in unraveling complex issues and navigating escalations seamlessly. As my proficiency deepened, I assumed leadership roles, spearheading teams of Level 2 engineers and orchestrating the efforts of Tools Specialists. My tenure as a Tools expert involved troubleshooting a myriad of challenges, from rectifying non-compliant devices in Intune to addressing device enrollment intricacies, ensuring uninterrupted connectivity to our suite of tools. Guiding the team of Tools Specialists, I ensured a seamless support experience, bridged process gaps, and embraced innovations in program tools with readiness. Preceding my tenure at Microsoft, I honed my skills in a web-hosting company, initially tackling technical support concerns before ascending the corporate hierarchy. My trajectory encompassed roles ranging from Quality Assurance to the stewardship of Continuous Improvement initiatives, culminating in the oversight of a dedicated team of Quality Assurance Officers. If you need a trusted professional to engage and navigate with technical challenges, passion to succeed and lead, I am the right partner for you. I am able to effectively communicate to understand your business needs and technical architecture in order to meet your deliverables. Here below are my skills and previous projects I've handled: 1. Quality Assurance Team Lead - Handled Quality Assurance Team of 1&1 (web-hosting) Customer Service Department. - Support QA on their roles, spearhead QA initiatives. - Design evaluation forms, set the parameters in assessing agent's performance. 2. Continuous Improvement Officer - Review customer feedback, analyze data and suggest improvement plans. 3. Quality Assurance Analysts - Review agent's performance and provide corrective feedback. - Assess job applicant skills through interview. 4. Web-hosting Technical Support - I worked as Technical Support on several webhosting companies - 1&1, EarthGirl, Optimal Hosting and some small web hosting resellers. My scope includes but not limited to: • I troubleshoot web hosting issues over help desk. Interact with clients via phone or email. • Experience with cPanel/WHM/WHMCS. Webspace/database backup. • HTML and CSS experience. • Knowledge in FTP/SSH. • Knowledge in PHP/MYSQL. • Fantastico troubleshooting. • Domains • Exchange Hosting • CRM Maintainance (Joomla!, Drupal, Wordpress) 5. Project Management - I have worked as project coordinator between clients and web developers. I interact with clients and goes to web developer to communicate the client needs. 6. Virtual/Administrative Assistant - Online Radio Channel - Assist with sending emails, creating event plans, and google documents, as well as managing social media account. 7. Other skills and technical capabilities includes: ✅ Microsoft 365 configuration like domain setup, configure Mail flow, DNS records( SPF, DKIM, DMARC, MX records, etc.) ✅ Troubleshooting Client-side issues such as Outlook, One drive sync, and SharePoint ✅ Troubleshooting SharePoint issues ✅ Implement and set up, new Office 365 environment. ✅ Configure Exchange hybrid environment and migration ✅ Troubleshooting CMS platforms such as Wordpress, Drupal, Joomla, Wix ✅ WHMCS server management My commitment to excellence is underscored by a track record of maintaining a Job Success Score of 100% and garnering Five-Star Feedback ratings, a testament to my discerning approach in accepting only assignments where I can deliver excellence. If I'm not completely confident in delivering you the perfect job, I'll let you know and steer you in the right direction. Thank you for investing your time reading this far, and I eagerly anticipate the opportunity to collaborate on your project.

Quality of Service (Q-oS)
Microsoft Exchange Online
Leadership Skills
Call Center Management
Sales
Domain Migration
Microsoft SharePoint Administration
Microsoft Outlook
DNS
Quality of Service
Microsoft Azure
Customer Service
Web Host Manager
Cross Functional Team Leadership
Technical Support
Email Support
$8 hourly
- 5.0/5
- (7 jobs)
I'm an adept Freelance Quality Analyst with five years of extensive experience in Customer Service and Quality Analytics across various channels such as Email, Chat, and Phone. This background has equipped me with the skills to effectively develop my team to deliver an exceptional customer service experience. I've been consistently recognized with multiple awards as a top-performing Quality Analyst for a consecutive year, demonstrating my ability to organize and prioritize tasks efficiently to meet set objectives and deadlines. My primary goal is to foster long-term partnerships with clients. Through years of experience, I've honed the following abilities: - Delivering world-class quality service - Providing coaching and training - Demonstrating strong leadership skills - Analyzing and generating insights from data - Conducting in-depth analysis of customer interactions to identify and address issues - Proficiently managing managerial responsibilities across various communication channels. Moreover, I am a skilled Content Creator with a dedicated following of 87,000 individuals. I possess the expertise and knowledge to craft engaging content across various social media platforms, with a proficiency in both video and image editing. My natural charisma allows me to effectively connect with diverse audiences. I'm committed to delivering my utmost effort to ensure the success and ease of your job and business. don't hesitate to reach out to begin our collaboration. I'm excited about the opportunity to work together!

Quality of Service (Q-oS)
Social Media Management
Social Media Content Creation
Social Media Content
Customer Service
Technical Support
English Tutoring
Email Communication
Business Plan
Quality of Service
Data Entry
Graphic Design
$20 hourly
- 4.9/5
- (6 jobs)
I worked in a BPO for more than 7 years. I started as a sales agent, then ventured to customer service. Since I was a constant top agent I was promoted to retention then became a quality analyst. After that I fulfilled my endeavor and became a freelancer. I worked as a Virtual Assistant for 2 years for a CEO of an SEO company in Oregon. I also ventured as a content writer for a website that has listings of caliber senior homes in the US. After that I became a customer service superstar for a medical billing company. I was able to support my studies and got a degree while supporting my family. There is no task that I am not able to learn. I never provide mediocre results but always aim for impeccable numbers. I strive to be the best and works for continuous improvement.

Quality of Service (Q-oS)
Quality of Service
Customer Support
Recruiting
Active Listening
Account Management
Writing
Lead Generation
Telemarketing
Data Entry
$30 hourly
- 4.7/5
- (5 jobs)
I’ve worked in the corporate industry for over 8 years and my experiences and training made me a detail - oriented and results - driven employee. I’ve led sales and services for different line of businesses. I have taken both inbound calls and outbound calls to reach out to prospect costumers and provide them with our product details which most of the time leads to a successful sales. I have trained other employees and coached them to replicate favorable performance and meet our client goals. I am efficient and can multi - task.

Quality of Service (Q-oS)
Sales Writing
Quality of Service
Coaching
Scheduling
Healthcare
Nursing
Business Operations
Call Center Management
Video Editing
Observational Data Analysis
Sales Strategy
Outbound Sales
Sales Promotion
Creative Writing
General Transcription
Customer Support
$12 hourly
- 5.0/5
- (4 jobs)
Christinne provides timely support to business owners, entrepreneurs, and organizations through customer service via chat and email, and back-office work. On top of that, she is a skilled Quality analyst with a broad base of experience in customer service support and operations. A fast worker that is able to resolve problems quickly, delivering high levels of customer satisfaction. Disciplined professional with a systematic approach and established reputation as sharp supportable to work with people to find solutions. A well-presented, articulate, and confident individual with a proven ability to deliver exceptional customer satisfaction and ensure that clients leave with a lasting positive impression of their experience. Proficient in Microsoft Word, PowerPoint, and Outlook with excellent communication and presentation skills.

Quality of Service (Q-oS)
Vocal Coaching
Email Communication
Summary Report
Internal Auditing
Quality of Service
Customer Support
Customer Satisfaction
Product Support
Order Tracking
Zendesk
Email Support
$8 hourly
- 5.0/5
- (5 jobs)
Objective To be able to find Clients whom I can showcase my skills and abilities and to be a part of a team whom I can contribute as a member and provide a high quality of service.

Quality of Service (Q-oS)
Cold Calling
Data Entry
Quality of Service
$6 hourly
- 5.0/5
- (3 jobs)
About Me To land in a job where I show the value of quality and excellence through hard work and motivation. I am committed on continuous learning of growth and I will grab any opportunity to develop my communication and analytical skills to help for the company's development. With my experience working with the Operations as a QA. I can work effectively with a team and ensure accuracy and quality to every tasks assigned.

Quality of Service (Q-oS)
Microsoft Excel
Quality of Service
Technical Support
Quality Assurance
CRM Software
Customer Support
Email Support
Email
Email Communication
Customer Service
$5 hourly
- 5.0/5
- (1 job)
Career Summary Customer representative for over2 years and promoted as a Quality Analyst forover 3 years.Have a great communication skill,detailoriented,diplom atic,flexible,and adeptin m anaging sensitive situations.Highlyorganized,self-motivated and proficient with computers.

Quality of Service (Q-oS)
Coaching
Quality of Service
Customer Service
$7 hourly
- 5.0/5
- (3 jobs)
Thank you for taking your time to read this. I'm Mary Pauline S. Lorica , a professional in my field and a hard-working individual that is willing to provide good quality service to your company and also willing to expand my knowledge and skills. Let's combine our efforts in achieving our success! I am a fur mom and mom to my beautiful daughter, fully commited to doing my best in everything to fulfill their needs. I don't just dreamed bout success. I always work hard for it.

Quality of Service (Q-oS)
Customer Satisfaction
Quality of Service
Quality Assurance
Customer Service
Email Automation
Email Signature
Avaya
Amazon
Microsoft Outlook
Gmail
Microsoft Excel
Google Sheets
Google
Amadeus CRS
Sabre
$7 hourly
- 5.0/5
- (5 jobs)
I specialize in SMS marketing, offering tailored solutions to meet your unique business needs. From automated workflows and funnel design to website creation and calendar management, I leverage platforms like GoHighLevel and SmarterContact to drive results. I excel at managing SMS campaigns, ensuring timely responses and high-quality engagement. Additionally, I’m skilled at cold calling for real estate, helping clients generate leads and close deals. If you hire me, you'll benefit from a comprehensive, responsive, and effective marketing strategy designed to boost your business growth.

Quality of Service (Q-oS)
Customer Satisfaction
Feedback & Satisfaction Survey
Training
Quality of Service
Key Account Management
Account Management
$15 hourly
- 4.6/5
- (8 jobs)
Hi, I'm Maria! I have years of experience in Software Testing. Performed GUI, Functional, Adhoc, and Regression testing. I have background in management. Handled several projects, supervised teams and conducted training. Worked with business partners in multiple departments. I have over 10 years of experience in Customer Service and handled voice, email, and chat support for technical and non-technical accounts. Audited calls, chats, and emails as QA in Customer Service. Previously performed back-end, adhoc and administrative tasks including WordPress website building for several clients. Worked on spreadsheets, documents, and basic image editing using Photoshop. Knowledgeable in using Google docs, spreadsheets, forms, and slides. Tools, Apps and CRMs used: Gmail, Facebook, Hubstaff, Trello, Slack, Github, Browserstack, IE Developers Tool, Authorize.net, Stripe, Asana, HelpScout, Limelight, Clarizen, osTicket

Quality of Service (Q-oS)
Manual Testing
Administrative Support
Quality of Service
Web Testing
Customer Support
Clerical Skills
Management Skills
$11 hourly
- 5.0/5
- (21 jobs)
A college graduate of Bachelor of Science in Nursing. An experienced customer service representative, IELTS and ESL tutor, HR Manager, Snippet Writer, Quality Associate, Team Leader and a Subject Matter Expert. Can work under pressure and willing to work overtime. Can work without too much supervision but willing to be trained to meet the company's goals. Detail-oriented and efficient at any work given.

Quality of Service (Q-oS)
Quality of Service
SEO Writing
Slack
Customer Service
Customer Support
English Tutoring
$5 hourly
- 4.9/5
- (5 jobs)
Dedicated and detail-oriented professional with 12 years of experience in quality assurance. Proficient in conducting comprehensive evaluations, identifying areas for improvement, and implementing effective strategies to optimize operational efficiency and maintain high-quality standards in service delivery. Proficient in both written and spoken English with strong communication skills. Resourceful and outcome-driven, adept at performing well under pressure and with minimal supervision. Demonstrated ability to adapt to various situations and new environments, coupled with a proactive approach. Meticulous and diligent with a strong initiative. Proficient in Microsoft Office applications and Google Suite. Possess basic to intermediate skills in Adobe Photoshop, Adobe Illustrator, and Adobe Acrobat. Competent in photo and video editing as well as social media management.

Quality of Service (Q-oS)
Supervision
Quality Control
Training Presentation
Administrate
Quality Assurance
BPO Call Center
Quality of Service
Adobe Illustrator
Compliance Training
Training & Development
$4 hourly
- 4.6/5
- (4 jobs)
Are you looking for a dynamic Customer Service or Cold Caller professional? Search no further, because I am ready for the job. With over 4 years and 7 months of experience in customer service and sales Telemarketing roles, I will step in and make an immediate contribution to your company You are seeking someone who can resolve customer issues promptly and increase sales. and that is exactly what I am prepared to do. As a Customer service Representative or in the Telemarketing cold calling field, I research customer data and resolve customer account issues while increasing sales consistently month over month, in addition, I am Willing to learn, Adaptable, Coachable Versatile, a Team player, Enthusiastic, Polite, And Hardworking Individual. I know how to work efficiently with business goals in mind. Achievements: - Maintain high sales performance (Top 5%) - Exceeded sales goals by 10-15% per quarter - Received one Certificate of Recognition - Earned Top Sales Agent award Twice

Quality of Service (Q-oS)
Enthusiastic Tone
Quality of Service
Music
Data Entry
Active Listening
Multitasking
Telemarketing
$4 hourly
- 5.0/5
- (0 jobs)
Dedicated and detail-oriented Appointment Setter with a strong background in administrative tasks, excellent organizational skills, and a proactive approach to managing daily responsibilities. Seeking a challenging role to leverage my skills in streamlining processes, enhancing efficiency, and providing comprehensive support to improve overall productivity. To obtain employment in order to effectively use both verbal & written communication skills while maintaining high levels of professionalism & accuracy at all times.

Quality of Service (Q-oS)
Leadership Skills
Quality of Service
Computer Skills
Appointment Scheduling
Sales & Marketing
Sales Call
Warm Leads
Cold Calling
CallTools Call Center Software
Critical Thinking Skills
Teachable
Time Management
Written Comprehension
Written Language
Communication Skills
$3 hourly
- 5.0/5
- (2 jobs)
I am equipped with multiple job experiences. From being a Market research specialist, to Financial services representative and a Quality Assurance specialist, i am well diverse in multi-tasking, mentoring, and showcasing how to get things done at work. I am a team player at the same time can work independently with less or minimum supervision. I have undergone leadership training programs that helped me enhanced my working capability. Reports generation and expertise in Microsoft office applications are a plus factor aside from my excellent communication skills. I am always ready for new challenges and embrace it with a lot of will and oozing confidence.

Quality of Service (Q-oS)
Data Entry
Legal Transcription
Financial Accounting
Supervision
Outbound Sales
Customer Support
Quality of Service
Market Research
English
$5 hourly
- 0.0/5
- (1 job)
I've been a part of the call center industry for more than 7 years and I have worked with companies such as Symantec Corporation and their Norton Anti-virus and Internet Security products, as well as US-based telecommunications company like AT&T U-verse and Sprint Mobility. I also had work experience with the Australia-based low-cost airline Jetstar Airways. Being a computer programming graduate, I also have knowledge when it comes to Windows-based application development and knowledge with basic web design and development. Being tech-savvy, having great product knowledge, empathy, excellent customer service, and customer retentions are the skills that I have developed working in the industry for years, and have always been my strong points. I believe that having these skills, I can contribute to the growth of the company or the people I'll be working with.

Quality of Service (Q-oS)
Troubleshooting
Technical Support
Customer Satisfaction
Quality of Service
Web Design
Customer Retention
Data Entry
Email Support
Online Chat Support
$10 hourly
- 0.0/5
- (1 job)
A hardworking, diligent, and an optimistic Fil-Chi who aims to be better and improving in everything. I have managed transcribing documents to performing the duties of an administrative clerk to being an operations manager in an enterprise with the best of my abilities. Thus, if your goal is to achieve an extraordinary result, then I want to be an asset too in your team! Simon Sinek, a British-American motivational speaker once said, "You don't hire for skills, you hire for attitude. You can always teach skills."

Quality of Service (Q-oS)
Video Transcription
Quality of Service
Facebook Advertising
Facebook Marketplace
Mandarin Chinese
Adobe Photoshop
Customer Support
Industry Research
Data Profiling
Filing
Warehouse Management
WeChat
Product Research
Data Entry
$8 hourly
- 5.0/5
- (2 jobs)
Team Lead with thirteen years experience of working in the BPO/Call Center industry handling a team of agents assisting customers of different companies in the fields of Telecommunication, Finance, Media and Publishing, Order Management and Delivery, Hotel Reservations, Travel and Airline Ticketing, and Customer Care s through proven skills in coaching, call listening, root-cause analysis and problem solving. Achieved 90% score in Employee satisfaction at Teletech from July 2018 to June 2019.

Quality of Service (Q-oS)
Customer Service
Supervision
Customer Retention
Quality of Service
Executive Coaching
Email Support
Microsoft Excel
Microsoft Word
$10 hourly
- 4.5/5
- (2 jobs)
List of services I offer: GRAPHIC DESIGNING - Building brand identity - Social media static posts - Printables (flyers, pricing plans, banners, brochures, etc.) - Hiring ads VIDEO EDITING - Reels/shorts - Short ads CONTENT WRITING - Script writing 2D ILLUSTRATION Feel free to reach out. Let’s connect!

Quality of Service (Q-oS)
Quality of Service
Drawing
Freestyle Drawing
Fast Track
Social Media Content
Photo Editing
Video Editing
Graphic Design
Writing
2D Design & Drawings
Data Entry
Creative Writing
Digital Illustration
Illustration
2D Illustration
$5 hourly
- 4.0/5
- (1 job)
Since I'm working as a team lead, I can manage admin tasks easily. I can also work with analysis and analytics. I've been into lots of Training like Customer Experience, Coaching and Development, Lean Six Sigma and more.

Quality of Service (Q-oS)
Administrative Support
Communications
Quality of Service
Data Analysis
Data Mining
$5 hourly
- 0.0/5
- (1 job)
Worked at home as a transcriptionist for Dish costumer care calls. Will work efficiently and accurately

Quality of Service (Q-oS)
Technical Support
Conduct Research
Data Entry
Records Management
Customer Support
Data Analytics
Data Analysis
Musical Transcription
Typing
Quality of Service
$10 hourly
- 4.0/5
- (1 job)
OBJECTIVE: To be able to use and share my knowledge and skills on a different department within the company. Seeking an entry-level position to begin my career in a high-level professional environment.

Quality of Service (Q-oS)
Customer Service
Quality of Service
Leadership Skills
Quality Assurance
Leadership Development
Leadership Coaching
$10 hourly
- 0.0/5
- (1 job)
My experience in administration, personal assistance, and my ability to adapt makes me the perfect candidate for the job. I know my skill set and industry knowledge will be invaluable to your company. When I worked on getting clients on board, we managed to have them satisfied with the services we offer. In my role as a former associate/ assistant/ customer service, I achieved a lot of accomplishments and strengthen them with a statistic that improved the company's services.

Quality of Service (Q-oS)
Basic Fluency
Professional Tone
Candidate Sourcing
Root Cause Analysis
Microsoft Office
AWeber
Email Automation
Lead Qualification
Appointment Setting
Executive Support
ChatGPT
Lead Generation
Lead Magnet
Customer Service
Quality of Service
Sourcing
Social Media Management
Online Chat Support
$5 hourly
- 5.0/5
- (1 job)
Passionate, dedicated and results-driven professionals with over several years of experience across Account Payable. I have experience in the whole process in Accounts Payable, as an invoice and payment processor. Previously, I was assigned to invoice processing team where I became the key Point of Contact and lead the team to deliver a good quality of service to clients. Currently, I work as a Payment Analyst where I am responsible for ensuring that all payments made are accurate and timely. In my work, I do my best to meet our international clients' expectations and deadlines to avoid any issues or escalations. I look forward to discussing your project together!

Quality of Service (Q-oS)
Virtual Assistance
Quality of Service
Accounts Payable Management
Payment Processing
Scalable Transaction Processing
Transaction Processing
Data Entry
Microsoft Excel
Microsoft Word
$6 hourly
- 0.0/5
- (0 jobs)
To find a challenging position to meet my competencies, capabilities, skills, education and experience.

Quality of Service (Q-oS)
Travel
Clerical Procedures
Communication Skills
Medical Records Software
Transcription Software
Sales
Hospitality
Organizer
Quality of Service
Computer
TypeScript
Management Skills
Customer Service
Hospitality & Tourism
Travel & Hospitality
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