Upwork home
Sign up
Secondary

Hire the best QA Managers in the Philippines

Check out QA Managers in the Philippines with the skills you need for your next job.
Get started
  2. Development & IT Talent
  3. QA Managers
  4. (Current) Philippines
  • $20 hourly

    • 5.0/5
    • (6 jobs)
    I am a seasoned collector/customer service representative prior to moving to a management role. I’ve been a consistent top performer both with dollar collections and quality of calls. After moving to a Supervisor/Team Lead Role, I handled a team and training as well. I was promoted as an Operations Manager after less than two years and handled both operations and back end stuff. While on this role I am also handling client facing and audits. I have a lot of experience and expertise that I can offer to my future clients. Having said that, I know I can collaborate with them to reach our goals and objectives.
    vsuc_fltilesrefresh_TrophyIcon QA Management
    Customer Service
    Order Fulfillment
    Internal Auditing
    Customer Satisfaction
    Process Improvement
    Debt Collection
    Project Management
    Management Skills
    Online Chat Support
  • $8 hourly

    • 5.0/5
    • (7 jobs)
    I am a highly skilled Virtual Assistant with over four years of experience specializing in Data Entry, Medical tasks, Quality Assurance (QA), and Coupon Moderation. My expertise spans various aspects of data management, including: • Data Entry: Efficient handling of large volumes of data, accurate entry, and meticulous conversion of documents to PDF format. • Tagging and Data Labeling: Expert in tagging information and labeling data, ensuring precision and consistency. • Customer Support: Providing exceptional support and addressing client needs with professionalism. • Internet Research: Conducting thorough online research to support data management and analysis. • QA Specialist: Ensuring the quality and accuracy of data and processes. My dedication to precision and keen attention to detail ensure that your data-related tasks are managed with the utmost care. I work well independently or as part of a team, handling repetitive tasks seamlessly and delivering high-quality results efficiently. If you need a reliable and experienced professional to handle your data management, QA, or coupon moderation needs, you can count on my expertise to deliver exceptional service.
    vsuc_fltilesrefresh_TrophyIcon QA Management
    Medical Referrals
    Medical Records
    CSS
    HTML
    Database Management
    Fabric Color Matching
    Content Moderation
    Data Labeling
    Accuracy Verification
    Typing
    Data Entry
  • $20 hourly

    • 4.9/5
    • (19 jobs)
    An individual who has over 10 years of work experience in giving exceptional customer service via different tools. For over 7 years working as a freelancer, my skills have been developed and I became well-versed in the dropshipping model. Below is my skillset for your reference: ✨Customer Service & Technical Support Skills (over 10 years): ✦Email and Chat Support platforms: Freshdesk, ReAmaze, Kayako, Zendesk, Bliss, Groove, LivePerson, Gmail, Gorgias, Tawk.to, and BoldChat ✦Average typing speed: 40wpm with 98% accuracy ✦Basic PC and Networking Troubleshooting ✦Following 4 important KPIs: CSAT, Response Time, First Contact Resolution, Follow Through ✨eCommerce Dropshipping VA Skills (5 years +): ✦Strong knowledge of Shopify, Facebook Marketplace ✦Project Management Tool: Asana, Trello ✦Product Research: ✔️following some guidelines to search for winning products ✔️research using Facebook, AdSector, Social Ad Scout, Power Ad Spy, Commerce Inspector, AliExpress, Ecomhunt, Pexda ✦Product Upload (manual and automated) ✔️copywriting and proofreading of product descriptions ✔️searching for high-quality photos and gifs ✔️adding good reviews for the product: manual, Loox, and other apps ✦Creatives: ✔️Designs and watermarking: Adobe Photoshop ✔️Video editing: Camtasia and Filmora (exploring Adobe Premiere) ✔️Slide videos: Clipman ✦Facebook Business Manager & Adchill ✔️ABO/CBO Campaign Setup ✔️Customs and LLAs audiences ✔️Interest and LLAs adsets ✔️Image or Video Ads and ad copy ✔️Basic Scaling ✦Order fulfillment: ✔️Dropified App; Oberlo; Manual fulfillment; Spocket; Dropcommerce; DSer; Eprollo ✔️Coordinating with the warehouse to make sure all orders get fulfilled ✦Supplier management: ✔️Dealing with AliEx suppliers ✔️delivery status follow up; order issues; disputing orders ✦Customer Service ✔️Email handling related to customer complaints ✔️Creating canned responses ✔️Handling PayPal disputes, chargeback and refund issues ✦Influencer Management ✔️Researching qualified influencers to promote the product ✔️Reaching out to influencers for collab ✔️Following up on deliverables ✦Social Media Management: Facebook and Instagram ✦Email Marketing: MailChimp, Klaviyo ✦Generating Reports ✦Staff management: daily productivity monitoring ✦Web-based apps: Google Docs, Sheets and Drive ✦Proficiency in Microsoft Office, especially Word, Excel, and Powerpoint. ✨Project Management ✔️Handling Customer Service Team ✔️Handling Product Testing Team ✨Amazon FBA ✦Basic Listing Optimization ✦Creating EBC or A+ content ✦Basic PPC ✦Generating Reports: Search Terms & Campaigns ✨QA Skills (2 years): ✦Strong attention to detail. ✦Highly Organized ✦Audited completed email and chat support interactions to check the quality of customer service an agent provides and to make sure processes are aligned with the client's standards. ✦Provided feedback and input notes for weaknesses and strengths. ✦Performed DSAT root cause analysis (RCA). ✨Work Ethics: ✦Highly organized and able to complete multiple tasks on time. ✦Positive attitude ✦Ability to work independently and take initiative. ✦Able to think out of the box, with an interest in learning new things. ✦Good Communicator ✦Quick learner, Efficient, Reliable & Hardworking I aim to make a positive impact on the client that I'll be working with and deliver quality output on time while enhancing my skills and capabilities. I look forward to working with you and helping you grow your business.
    vsuc_fltilesrefresh_TrophyIcon QA Management
    Administrative Support
    Customer Service
    Online Chat Support
    Email Marketing
    Technical Support
    Photography
    Copywriting
    Instagram
    Email Communication
    Data Entry
  • $20 hourly

    • 4.7/5
    • (156 jobs)
    ⭐⭐⭐⭐⭐TOP RATED. I'm Gill Sugapong, a WordPress specialist and Elementor expert with 10 years of experience in UX/UI design and front-end development. Whether you're looking for someone to convert your mockup design to WordPress or create the design from scratch, I ensure precise, 1:1 execution. My focus is on delivering a high-quality, responsive website that stays true to your vision, helping you build a strong brand presence and engage your audience effectively. Proficient in the following pagebuilders: ✅ Elementor ✅ Oxygen ✅ Visual Composer WP Bakery ✅ Avada ✅ Beaver ✅ DIVI Builder ✅ Adobe XD A proven expert, as I work with several digital marketing boutiques and to medium-sized clients here and outside Upwork such as: ✅ ThrillX ✅ Mediasmack, Inc ✅ Custom Marketer ✅ Unstoppable Family ✅ Department of Infomation and Communication Techonology - Philippines ✅ Insight Marketing Group, Inc ✅ Growmodo I had graced several government-funded WordPress training/seminars in the Philippines, such as The Digital Career Expo & Freelancer Fair and the Department of Information and Communication Technology Free Upskill training for WordPress. _________________________________________________________________ SKILL SET ---------------------------------------------------------------------------- ✅ Wordpress ✅ Elementor ✅ Adobe XD ✅ Figma ✅ HTML ✅ CSS ✅ Javascript ✅ JQuery ✅ PHP _________________________________________________________________ QUALITIES AND QUALIFICAITONS ---------------------------------------------------------------------------- ✨ 10 YEARS EXPERIENCE ✨ 1 year as an article writer. ✨ 9 years as a web developer, wordpress developer, graphics designer, and podcast editor ✨ 4 of which as Project Manager 👍 PLAN PROJECTS FROM CONCEPTION TO IMPLEMENTATION ✅ Map out timelines ✅ Assess project risks and opportunities ✅ Execute with precision each phase of the project life cycle ✅ Create, allocate, and manage the budget 👍 GOOD COMMUNICATION ✅ Strong communication for both clients and internal with a mix of psychology disciplines. 👍 COMPETENT PROBLEM-SOLVING SKILLS ✅ Troubleshoot problems and challenges ✅ With technical experiences 👍 QUALITY CONTROL & ASSURANCE ✅ Design eye and attention to detail ✅ Ensure an Error-free output ✅ Deliver (and often maintain) the end product or service 👍 QUICK TURN-AROUND TIME Please spare some time to check reviews and feedbacks of satisfied Upwork clients below. See for yourself some 5-star reviews and positive feedback from clients as they journey with me in building their virtual identity. I have also created a Tech channel to share my expertise and will be uploading content soon! 📹The BrainBox PH: YT/channel/UCfcQlCr5GVPkLq-z_7c1ePA Contact me today and let's chat about how we can amplify your presence online!
    vsuc_fltilesrefresh_TrophyIcon QA Management
    WordPress e-Commerce
    PSD to HTML
    Web Design
    WordPress Multisite
    PSD to WordPress
    Divi
    WordPress Theme
    WooCommerce
    WordPress
    Responsive Design
    Elementor
  • $8 hourly

    • 4.6/5
    • (27 jobs)
    Welcome to my profile! With years of experience under my belt, I am your best go-to person for Customer service support, VA tasks and Call Quality Assurance. Efficiency and reliability, I'm your go-to person for that. I have an impressive aptitude for learning new methods, processes, workflow and technology. I pride myself on providing the highest quality of work. I ensure my client is always 100% satisfied with my service. Let's talk about your project! Here are my skills and expertise I would like I deliver: -Virtual Assistant -Customer Support ( Technical/ Sales/eCommerce) -Email Marketing Assistant -Email Handling -Call Quality Assurance Analyst -Order Tracking and Fulfillment (Shopify/Oberlo) -Photo Editing/Photo Manipulation -Internet Research/Web Research -Data Entry -Appointment setting -Calendar Scheduling/Management -Social media post/moderator Proficient in the following MS Office applications and web-based tools: -MS Excel, MS Powerpoint, MSWord -Zendesk, Ringcentral, Analytics, -MailChimp, HelpScout -Dropbox -G Suite, Google Calendar, Spreadsheets, G Drive Thank you for viewing my profile. God bless!
    vsuc_fltilesrefresh_TrophyIcon QA Management
    Call Center Management
    Client Management
    Administrative Support
    Phone Support
    Online Chat Support
    Email Support
    Microsoft Excel
    Phone Communication
    Data Entry
    Email Communication
    Virtual Assistance
  • $10 hourly

    • 5.0/5
    • (20 jobs)
    Thanks for checking out my profile. My name is Geline. Your “Go-to” Girl! My specialization is in the field of Customer Service, Technical Support, Quality Assurance, Order Processing/Product Listing and Billing/Payment Management. I got the privileged to worked with some Fortune 500 companies, i.e. Microsoft, AT&T, Wells Fargo and Google. Over the past 12 years, I’ve worked as a Phone, Chat/Email Support and Quality Assurance Analyst in the BPO Industry handling Technical, Non-Technical and Billing issues. I am very proficient in using Zendesk, Freshdesk, Zopim, JIRA, Google docs, Intercom, Salesforce, NetSuite, SAP, Magento, Shopify, WooCommerce, Wordpress, ShipStation, Dropified, Oberlo, Trello, Asana, HootSuite, Agorapulse, ReAmaze, Microsoft Office 365 and some other widely used cloud-based platforms. I pride myself on being calm and level-headed. You can always see me smiling. I think nothing can be solved unless you have a cool head. Some people call me a perfectionist. I sometimes drive my teammates mad, but I think perfectionism is a good thing. Nothing can be perfect, but at least you should try to do your best and go beyond expectations. Other positive qualities are my cooperative attitude and my sense of responsibility. My sense of duty towards my work pushes me to always settle for the best, while my sense of duty towards my team drives me to bring out the best of our ability through teamwork. “I don’t get paid for the hour. I get paid for the value I bring to the hour.”
    vsuc_fltilesrefresh_TrophyIcon QA Management
    Project Management
    Account Management
    Customer Service
    Customer Support
    Technical Support
    Email Communication
    Email Support
  • $8 hourly

    • 5.0/5
    • (7 jobs)
    * Experienced Customer Service for more than 10 years. (Inbound/Outbound, Email management and Chat Support). * Basic knowledge as Executive Assistant. * Basic Compuster skill literate. * Basic knowledge in Appointment Settings. * Knowledgeable in Automotive industry and parts. (Shopify, Facebook ads and content writing, and Ebay listing). * Works with less supervision. * Deligent and a hard working person. But willing to learn more and be trained.
    vsuc_fltilesrefresh_TrophyIcon QA Management
    Social Media Website
    Facebook
    Six Sigma
    Supervision
    Customer Service
    Microsoft SCOM
    Leadership Development
    Citrix Hypervisor
    Java
    Email Communication
    Data Entry
    Online Chat Support
    Email Support
    Computer Skills
  • $15 hourly

    • 4.5/5
    • (9 jobs)
    WORK EXPERIENCE • 3 years experience in Project Management (Saas platform) • 5 years experience in online customer service operations. • 17 years work experience as customer support/technical support through channels like email, phone and chat • 3 years Operations Supervisor of 30 headcounts in a team *Project Management of start-ups Saas platform • 1 year Data entry from spreadsheet to database or CRM • Product Research and Dropshipping • 1 year Online Researcher • 1 year Quality Analyst • 2 years Esl teacher • 3 years virtual assistant • 2 years Executive secretary and admin staff of various companies SKILLS • Data entry from spreadsheet to database or CRM • Set up Bitrix24 Crm • Knowledge on MS Office tools (Excel, Power Point) • Knowledge on Canva, WordPress • Knowledge on Monday, Slack, Asana, Notion • Knowledge on Zoom, Skype, loom, WhatsApp, ring central, etc • Knowledge on basic accounting and bookkeeping • Email management • social media management. • project management experience • Knowledge of CRM/ customer service software and best practices • Good problem solving and analytical skills • Thorough understanding of entire eCommerce processes from conversion to order fulfillment to customer service • Operational/function understanding of eCommerce technologies and websites • proactive in identifying, resolving and communicating challenges • Able to work at a detailed level while maintaining an overall project perspective • Good organizational and time management skills • Possess excellent follow-up capabilities, ability to prioritize and handle several projects simultaneously • Knowledge on Quickbooks Passer of BERLITZ and Versant for English Fluency * Training And Product Training Manager * Knowledgeable of CRM tools like Siebel, Oracle, Siebel, Fuse. • Knowledge on Video editing Softwares. • Knowledge on Weebly and Wix
    vsuc_fltilesrefresh_TrophyIcon QA Management
    Social Media Content Creation
    Social Media Account Setup
    Project Management
    Administrative Support
    Accounting Basics
    Customer Support Plugin
    Computer Skills
    Technical Support
  • $25 hourly

    • 4.7/5
    • (18 jobs)
    📨 Ready to elevate your project with meticulous Quality Assurance and expert Google Sheets Development? Let's chat today and unlock exceptional results tailored to your needs! ----- 🔵 The Value You Get🔵 ✦ Comprehensive Quality Assurance Checks ✦ Data Analysis and Reporting using Google Sheets ✦ Process Improvement and Collaboration ✦ Detailed Feedback and Customized QA Solutions ✦ Data Visualization and Scorecard Development ✦ Automated Reports and Dynamic Dashboards ✦ Real-time Performance Insights and Custom Solutions 🔵Key Tools🔵 ✦ Google Workspace ✦ Excel and Powerpoint ✦ Salesforce, Gorgias, and Zendesk ✦ Monday, Clickup ✦ Slack, Teams, Zoom ✦ Confluence, SharePoint ✦ ChatGPT ✦ Canva I am confident that I can help you take your business to the next level. Contact me today to discuss your needs and how I can help.
    vsuc_fltilesrefresh_TrophyIcon QA Management
    CRM Software
    Canva
    Data Entry
    Data Analysis
    Summary Report
    Customer Support
    Analytics Dashboard
    Quality Audit
    Quality Assurance
    Data Visualization
    Google Workspace
    Spreadsheet Automation
    Google Sheets Automation
    Google Sheets
  • $10 hourly

    • 5.0/5
    • (5 jobs)
    Equipped with more than 20 years of solid experience in Customer Service, Technical Support, Data Entry, Order Management, Quality Monitoring, Business Analysis, Technical Solutions and System Design Documentation, Continuous Improvement and Team Management. I am currently working for a Global company as a Specialist focusing on Program, Project and Service Management. Here in Upwork, I am an experienced Virtual Assistant who has handled various admin tasks that include Data Entry, Data Mining, Web Research, Transcription and Database Management. I am very analytical and focused who always aims for accuracy and completeness in work that I do. I am keen to details and can work with minimal supervision. I take pride with my personal branding of not compromising the quality of my work.
    vsuc_fltilesrefresh_TrophyIcon QA Management
    Business Analysis
    Order Processing
    Order Entry
    Project Plans
    Project Management
    Logistics Management
    Customer Service
    Data Entry
  • $45 hourly

    • 4.5/5
    • (3 jobs)
    I am a proficient, self- motivated Virtual Assistant with excellent skill and successful experience of five years. I have a great knowledge of virtual features as I have done research on it along with my education on Virtual Science. I have been working with a famous Multi- International Company as a Virtual Assistant.
    vsuc_fltilesrefresh_TrophyIcon QA Management
    Data Backup
    IT Service Management
    Outreach Strategy
    Multimedia Design
    Multi-Level Marketing
    Quality Assurance
    Technical Accounting
    Administrative Support
    Customer Service
    Email Communication
    Network Administration
    Lead Generation
    Sales & Marketing
  • $31 hourly

    • 5.0/5
    • (7 jobs)
    A Veteran Management Professional and Expert in Customer Service, Quality Assurance and Sales. The last 5 years of this experience was with a top mobile network here in the Philippines as a Branch Manager handling the Operations, Customer Service and Sales. I spent 7 years with a local and international BPO - 3 years as a Call Center Agent then 2 years as a QA Specialist and 2 years as a Team Lead. I have also experienced to work remotely as a Client Service Coordinator for an Australian client. I'm a good leader, customer service oriented and a competitive sales person. Highly motivated to offer fast turnaround times, a high attention work backed by passion, purpose and pride. I am here with a vision to build long term relationships with clients by delivering them more than commitment service.
    vsuc_fltilesrefresh_TrophyIcon QA Management
    Email Communication
    Communications
    Account Management
    Virtual Assistance
    Customer Service
    Product Knowledge
    Customer Support
    Order Processing
    Online Chat Support
    Social Media Management
    Email Support
  • $11 hourly

    • 5.0/5
    • (5 jobs)
    I have three years of experience in medical billing under different specialties, from radiology, dermatology, physical therapy, and pain management. My experience has honed my skills to be very good at my work. I work on claims submission, rejections, and different denials; I perform posting charges, research and follow up on unpaid claims to insurance companies, and review remits and EOBs.
    vsuc_fltilesrefresh_TrophyIcon QA Management
    Technical Support
    Booking Management System
    Email Support
    Online Chat Support
    Sales
    Social Media Management
    Appointment Scheduling
    Healthcare Management
    Insurance Claim Submission
    Medical Billing & Coding
  • $10 hourly

    • 5.0/5
    • (5 jobs)
    I am earnest, proactive, able to work hard and handle stress, with strong adaptability, responsible for work and promote team spirit. I have exceptional people skills and follow ethical practices, work standards and procedures. I worked in a BPO industry for a total of 13 years as a call center agent, became a sales agent coach and then promoted as a product trainer. I also worked in an ICT company for 4 years as a Quality Assurance. I am a graduate of Associate in Computer Studies. I look forward to the an amazing work opportunity from home and how my background, skills and experiences can be aligned with the goals of your company.
    vsuc_fltilesrefresh_TrophyIcon QA Management
    Employee Training
    Teaching English
    Order Entry
    Business Coaching
    Online Chat Support
    Email Support
    Email Communication
    Data Entry
    Customer Service
  • $100 hourly

    • 5.0/5
    • (1 job)
    I am the Project Manager that you are looking for. I have handled various transition projects related to Finance and Accounting over the past 5 years. I have experience in multiple Management roles as: PMO Lead: Making sure that controls are in place, and project deliverables are completed according to timeline. Knowledge Transfer Support: Keeping track of training completion of resources, monitor assessments and results, reporting on status of training progress based on the data gathered. Technology and Work Environment Support: Coordinating with key stakeholders to ensure that all required tools are provisioned to the resources. Coming from a Chinese backgruond, I have also done numerous Mandarin translations and tutorials.
    vsuc_fltilesrefresh_TrophyIcon QA Management
    Mandarin Dialect
    Mandarin Chinese to English Translation
    English to Mandarin Chinese Translation
    Simplified Chinese
  • $30 hourly

    • 5.0/5
    • (66 jobs)
    Work Experience 💫 Highly skilled Software QA Engineer with over 7 years of experience in the software testing industry. Demonstrated expertise in successfully delivering top-quality products through meticulous testing methodologies. Certified by ISQTB, exemplifying a commitment to industry best practices. Work Experience ⭐Lead QA Engineer for a leading fintech application in 2022, achieving recognition as the number one application in both Play Store and App Store. ⭐Lead QA Engineer for one of the fastest-growing personal finance companies in 2021, contributing to their success by delivering robust and reliable software solutions. ⭐Lead QA Engineer for one of the largest growing blockchain companies in 2020 ⭐QA Trainer and Advisor: Provided guidance and training to newly hired QA members, equipping them with the necessary skills and knowledge to excel in their roles. ⭐QA Engineer for one of the competitors of the Booksy application in 2018 ⭐QA Engineer for one of the largest POS application providers in the Philippines Technical Skills 🔷Proficient in creating SQA testing methodologies and test plans, guaranteeing thorough test coverage and effective quality assurance. 🔷Experienced in software testing documentation and content development, producing clear and concise materials to support testing efforts. 🔷Expertise in regression and negative testing for UI compatibility, ensuring seamless user experiences across different platforms. 🔷Proficient in testing data interfaces and migration, validating the integrity and accuracy of data during the software transition. 🔷Skilled in performance, load, and stress testing, assessing software performance under varying conditions to identify and address potential bottlenecks. 🔷Extensive experience in API testing and defect/bug tracking, employing industry-leading tools and techniques to validate API functionality. 🔷Experienced in codeless automation testing, utilizing tools new tools such as Testim, Mabl, CloudQA and Katalon Studio to streamline testing processes. 🔷Knowledgeable in different types of testing methodologies Interpersonal Skills ❇️Accustomed to thriving in complex, project-based environments, consistently delivering high-quality results within established timelines. ❇️Possess strong team-oriented leadership skills, fostering collaboration and driving the success of cross-functional teams. ❇️Excellent communication skills, facilitating effective collaboration with stakeholders, developers, and team members. ❇️Goal-driven individual, dedicated to achieving project objectives and exceeding client expectations. 🔔 𝗜𝗳 𝘆𝗼𝘂 𝗵𝗮𝘃𝗲 𝗮𝗻𝘆 𝗾𝘂𝗲𝘀𝘁𝗶𝗼𝗻𝘀, 𝗳𝗲𝗲𝗹 𝗳𝗿𝗲𝗲 𝘁𝗼 𝗰𝗼𝗻𝘁𝗮𝗰𝘁 𝗺𝗲! 𝗟𝗲𝘁'𝘀 𝗹𝗮𝘂𝗻𝗰𝗵 𝘆𝗼𝘂𝗿 𝗽𝗿𝗼𝗷𝗲𝗰𝘁 𝗶𝗻𝘁𝗼 𝘀𝗽𝗮𝗰𝗲!
    vsuc_fltilesrefresh_TrophyIcon QA Management
    Test Report
    Software Documentation
    UI Graphics
    Manual Testing
    Test Strategy
    Test Design
    Software QA
    Functional Testing
    User Acceptance Testing
    Software Testing
  • $7 hourly

    • 5.0/5
    • (2 jobs)
    With vast experience in the customer service industry , I pride myself in being an expert in the following fields : team management , executive assistant role , administrative tasks , real estate cold caller and lead qualifier
    vsuc_fltilesrefresh_TrophyIcon QA Management
    Answered Ticket
    Email Communication
    Administrative Support
    File Management
    Scheduling
    Communication Etiquette
    Data Entry
    Customer Service Training
    Online Chat Support
    Email Support
    Phone Support
    Order Processing
  • $7 hourly

    • 5.0/5
    • (2 jobs)
    I am a passionate and hardworking individual who has 4 years experience in a customer service industry. Making customers happy and satisfied is my number 1 goal. I am skilled in communicating with customers over the phone and email. I also have experience with Zendesk, Talkdesk, Incontact, and of course, willing and eager to learn to use any new tools. My experience in the customer service industry has taught me how to reach and exceed customer expectations and provide great service that they can count on. I am a focused person, and I am always willing to go beyond the minimum expectations to make sure I serve customer needs. I approach new situations with enthusiasm and enjoy the challenge of learning something new in my work. I'd be thrilled to be working with you in providing excellent customer service! Together, let's make customers happy!
    vsuc_fltilesrefresh_TrophyIcon QA Management
    Customer Service
    Customer Support Plugin
    Customer Experience
    Customer Satisfaction
    Data Entry
    Email Support
    Zendesk
  • $7 hourly

    • 5.0/5
    • (2 jobs)
    Hello, my name is Jennifer. I would describe myself as a hardworking, patient, conscientious, and loyal team member who can be relied upon to maintain a high standard of work for my employer. With over four years of experience as a Customer Service Representative (CSR), I have developed strong communication skills and feel fully capable of managing and resolving challenging customer issues. Additionally, I am adept at handling multiple tasks daily and working effectively under pressure. My goal is to excel at any level within the company. I am seeking a position as a customer service team leader/supervisor to continue my career growth in management. AREAS OF EXPERTISE Chat Support Subject Matter Expert (SME) to Team Lead Handling Complaints Staff Motivation Decision Making Supervising Staff QA Audit Manager Trainer
    vsuc_fltilesrefresh_TrophyIcon QA Management
    Coaching
    Training
    Ecommerce
    Email
    Computer Skills
    Data Entry
    Marketing Audit
    Leadership Skills
    Chat & Messaging Software
    Microsoft Excel
    TACTIC
    Interpersonal Skills
    Communication Etiquette
    Online Chat Support
  • $8 hourly

    • 5.0/5
    • (3 jobs)
    With over 7 years of working in the BPO industry, I Can Manage and build a productive team using my leadership skills. I can effectively communicate with clients and build trust. Can do multi-tasking, and work efficiently.
    vsuc_fltilesrefresh_TrophyIcon QA Management
    Quality Control
    Quality Assurance
    Multitasking
    VoIP Administration
    American English Accent
    Data Entry
    Outbound Sales
    Client Management
    B2B Marketing
    Sales
    Lead Generation
  • $8 hourly

    • 4.9/5
    • (8 jobs)
    My name is Anna - Loraine, highly dedicated and highly competent professional with over four years of expertise as Virtual Assistant. I have helped several reputable clients with their daily personal and business activities to their satisfaction. Duties and Responsibilities: Social Marketing, Email management and marketing, inventory, phone assistant, telesales, logistics, order taking, project management, admin, recruitment, Graphic Design (Adobe Photoshop), Training, Ecommerce and Overall Problem Solver. I also have over ten years of experience in the BPO industry, five years of which in facilitating outstanding customer experiences to maximize company loyalty and retention, I possess a breadth of knowledge and skills that will allow me to contribute towards your success through this role. My professional background include managerial roles for a Travel Account, Supervisory role for retention and customer service, Supervisory role for verification team, Quality Assurance, Customer service including TIER I Technical support, resolving complaints and escalations, sales and telemarketing. Throughout my experience, I have skillfully handled customer communications and problem solving to realize improved customer service, satisfaction, and overall sales. My proven dedication to optimizing customer service success will contribute immensely to the success of your team in this role.
    vsuc_fltilesrefresh_TrophyIcon QA Management
    Training
    Marketing Strategy
    Market Research
    Staff Recruitment & Management
    Account Management
    Sales Management
    Social Media Marketing
    Sales & Marketing
    Email Marketing Strategy
    Team Management
  • $20 hourly

    • 4.9/5
    • (18 jobs)
    If you are looking for an expert who secures and assures you the quality of your system or website, you just found the right one! ✨ A software quality engineer 🧑‍💻 who wants to share my expertise and my years of experience. Tools I'm familiar with: ⚡ Jira, HP ALM, Bugzilla ⚡ Shopify, Etsy, WordPress ⚡ Asana, ProofHub, Azure DevOps, Trello, Confluence, Monday.com, Notion ⚡ Browser Stack, LambdaTest, TestFlight ⚡ SoapUI, Postman ⚡ JMeter ⚡ Figma, Photoshop, Illustrator, Premiere Pro, Canva ⚡ MySQL, Oracle Live SQL ⚡ Slack, Teams, Workplace, WhatsApp, Telegram, Viber, Discord, Google Chat Testing I'm familiar with: ✅ Component Testing ✅ Mobile/Web App Testing ✅ Integration Testing ✅ System Testing ✅ Sanity Testing ✅ Smoke Testing ✅ Load Testing ✅ Interface Testing ✅ Regression Testing ✅ Beta/Acceptance Testing ✅ Negative Testing ✅ Automation Testing ✅ Compatibility Testing ✅ Usability Testing ✅ API Testing ✅ Performance Testing ✅ UX/UI Testing Other skills: 🔥 Tech and Chat Support 🔥 Creating Reports 🔥 Bug/Defect Tracking 🔥 Project Management An IT professional, an experienced joiner with well-developed skills 💪, and open to the new work environment and knowledge. Can quickly adapt and familiarize myself with the situation or field I will be in and can work under pressure.
    vsuc_fltilesrefresh_TrophyIcon QA Management
    Mobile App Development
    QA Testing
    Quality Assurance
    Test Report
    Manual Testing
    Test Plan
    Bug Tracking & Reports
    Jira
    Software Testing
    Software QA
    Mobile App Testing
    Performance Testing
    Functional Testing
    Test Execution
  • $12 hourly

    • 5.0/5
    • (1 job)
    As a versatile professional with a strong background in lead generation, research, and quality assurance, I bring a proven track record of delivering high-quality results in B2B environments. My diverse skill set and extensive experience make me an asset to any team. Lead Generation Specialist: With extensive experience in B2B lead generation, I excel at identifying and nurturing high-quality leads. Proficient in using tools like LinkedIn, ZoomInfo, SalesIntel, Seamless, and Google web search, I build targeted lists that meet specific criteria, ensuring accuracy and relevance to drive business growth. Research Specialist: I have a keen eye for detail and a thorough approach to gathering and analyzing data. My comprehensive market research and competitor analysis provide valuable insights that inform strategic decision-making, ensuring that all data collected is precise and actionable. QA Specialist: In quality assurance, I develop and implement protocols to maintain the highest standards of accuracy and reliability. My skills in auditing processes, identifying areas for improvement, and ensuring compliance with industry standards guarantee that all deliverables meet or exceed expectations. Key Skills: Lead Generation: Expertise in using various lead generation tools for targeted list building. Research: Strong abilities in market research, data analysis, and competitor analysis. Quality Assurance: Proficient in developing QA protocols, conducting audits, and ensuring compliance. CRM Management: Experienced in managing leads and data within CRM systems. Attention to Detail: Meticulous in ensuring accuracy and reliability. I am passionate about leveraging my skills to contribute to the success of your team and help achieve organizational goals.
    vsuc_fltilesrefresh_TrophyIcon QA Management
    Company Research
    Research Methods
    Research Protocols
    LinkedIn Lead Generation
    B2B Lead Generation
    Lead Generation Analysis
    Lead Generation Strategy
    Lead Generation
    Data Entry
    Online Research
    Data Mining
  • $10 hourly

    • 5.0/5
    • (2 jobs)
    I have been with the BPO industry for more than five years and supported American and Australian account taking inbound, outbound, email, call quality assurance and managing the schedule and staffing requirements. I am highly organized, creative, detail-oriented, able to work independently, able to multi-task, self-manage, and prioritize task. With my experienced in this account, I've got the opportunity to hone my skills in: Customer Service ● With more than 3 years on this position I have established the passion of helping customers and building the trust from them to the company. ●Excellent and professional communication skills thru calls, chat or email. ●Doing extra mile to provide great satisfaction for our customers. Quality Assurance ●I have been in this position for more than 3 years. ●Call listening to make sure that every employee is providing a resolution in line with us and scope of procedure. ● Call listening that is mainly focused on the Sales Quality for us to make sure that consultants are providing service not just to sell but to provide. ●Collaborating with the team lead/ supervisors in regards of employee(s) performance. ● Proposed a process wherein a consultant will upsell a service as part of the resolution which is a win-win situation for both the company and the customer. ● Providing real time coaching to all consultants who are not able to meet the expectation upon assisting the customer regardless if the call is with sales or not. Subject Matter Expert** ●I have been with this position for almost 2 years. ●Production floor support specialist - supporting around 400 consultants on the production floor (Frequent ask questions and taking escalations) ●Substitute team leader dedicated for new hire to support them up until they are endorsed to production floor. ●Report analyst - collecting and sending an email to all the consultants, team leaders and managers about their primary metrics with percentage and ranks to provide them visibility about their performance. ●Data analyst - gathering all the secondary metrics (Pending order, cancelled order, order web form utilization and pending credits), analyze and figure out who are the outliers as this is customer impacting. And also figuring out why an order was left in pending, why it was cancelled, why order web form was not utilize and why the credit was not applied, this is to figured out the root cause what stopping consultant doing it from end to end. Complaints Manager in Billing** ●Exceptional customer handling skills for a customer who is already angry with what they have received on their bill ●New and existing consumer sales ●Upselling the service not just to sell but to provide a service base on what suit their needs ●Negotiating to the customers who already chose to switch provider I am a very positive person, I always show passion and care for what I do. I'm looking forward to jobs which I can showcase my skills.
    vsuc_fltilesrefresh_TrophyIcon QA Management
    Excel Formula
    Customer Satisfaction
    Customer Experience
    Transaction Data Entry
    Email Communication
    Resource Allocation
    Data Analytics
    Customer Service
    Contingent Workforce Management
    Multitasking
    Communication Skills
    Microsoft Excel
    Data Entry
  • $15 hourly

    • 5.0/5
    • (1 job)
    Want your clients to have the BEST CUSTOMER SATISFACTION? Need someone to IMPLEMENT and FURTHER your BUSINESS NEEDS VIRTUALLY? Looking for help in SELLING A PRODUCT ONLINE or TELEMARKETING? LOOK NO MORE! I am a proficient Virtual Assistant with Customer Relations and Inbound/Outbound Sales experience. I have great knowledge of virtual features as I studied Business Management. I worked with 2 big BPO companies for 4 years as an agent to supervisor and ventured into freelancing until now. I am passionate working as a Virtual Assistant because I love seeing the business grow and to be a part of it. I always make sure to upskill and be updated of any new trends and strategies to align it with the business' goals. Come what may but I am confident that with my strong communication and critical thinking skills, I will pull through. In addition, I already have the necessary tools like an excellent personal computer, stable internet connection, and power backups to aid and finish my work efficiently and effectively. I'm willing to work for a graveyard shift to adjust to the client's time zone which should also not be an issue. Please see some my of other expertise: Quality Assurance Coaching Team Leading Video Editing Data Entry Organizational Skill Cold Calling Appointment Setting I am always interested in making long term professional relationships with my clients to make sure every project becomes successful. If you hire me, I make sure and prove that you won't regret your decision.
    vsuc_fltilesrefresh_TrophyIcon QA Management
    Team Management
    Sales Operations
    Quality Assurance
    Appointment Setting
    Marketing
    Business Management
    Cross Functional Team Leadership
    Management Skills
    Email Support
    Online Chat Support
    Outbound Sales
    Inbound Marketing
    Microsoft Excel
    Customer Service
  • $45 hourly

    • 0.0/5
    • (0 jobs)
    Multi-skilled, quality-oriented professional with 15+ years of experience and 13+ years of experience and a proven knowledge in Metric Management, Cluster Management, Operational Analytics, and Account development. I have experience supporting Technical Support, Customer service, Billing, Back office, telesales, B2B cloud VOIP, chat support for Cable Vertical (Comcast and TWC), Telco (Telstra) and SaaS/UCaaS. With the range of experience for more than 13 years, I am bringing with me the experience in Customer Relations and Metrics Management (FCR, CSAT, Voice of Customer, Sales, NPS, SLA, Analytics, and more).
    vsuc_fltilesrefresh_TrophyIcon QA Management
    Sales Development
    Sales Coaching
    Sales Analytics
    Sales Management
    Program Management
    Audio Transcription
    Analytics
    Customer Service
    Quality Assurance
    KPI Metric Development
    Video Transcription
    Business Development
  • $10 hourly

    • 4.6/5
    • (1 job)
    I'm your one-stop shop for data organization, content research and writing, and visual communication. As a skilled data management specialist (Notion Certified), I can wrangle your messy data while using Notion to empower your team. But my expertise goes beyond data. I'm also a talented researcher, crafting compelling and informative content, and a graphic designer who can create visually engaging assets. Here's what I bring to the table: • Data wrangling expertise: • Design eye-catching visuals • Notion mastery • Excellent communication I always collaborate effectively with clients to understand their needs and translate them into tangible solutions. I'm passionate about helping you unlock the power of your data and achieve your goals. Whether it's data research or management, administrative assistance, graphic design, or content writing, I'm here to make it happen. Connect with me today, and let's get started!
    vsuc_fltilesrefresh_TrophyIcon QA Management
    Notion
    AI Fact-Checking
    Content Writing
    Prototype Design
    SEO Keyword Research
    SEO Writing
    Spreadsheet Form
    Social Media Carousel
    Social Media Graphic
    Social Media Design
    Social Media Advertising
    Virtual Assistance
    Administrative Support
    Graphic Design
  • Want to browse more freelancers?
    Sign up

How hiring on Upwork works

1. Post a job

Tell us what you need. Provide as many details as possible, but don’t worry about getting it perfect.

2. Talent comes to you

Get qualified proposals within 24 hours, and meet the candidates you’re excited about. Hire as soon as you’re ready.

3. Collaborate easily

Use Upwork to chat or video call, share files, and track project progress right from the app.

4. Payment simplified

Receive invoices and make payments through Upwork. Only pay for work you authorize.

Top cities for QA Managers in the Philippines

Show more