Hire the best Quality Control Freelancers in Colombia

Check out Quality Control Freelancers in Colombia with the skills you need for your next job.
  • $20 hourly
    I am a professional English-French-Spanish translator and a Certified Scrum Product Owner located in Medellin, Colombia. I have experience in working with teams, managing several projects simultaneously, and delivering the maximum business value. I am characterized by being a responsible, organized, and dedicated person who is always looking for new experiences and knowledge. When it concerns work, I strive to achieve the tasks given to me in the best possible way. Discipline, effectiveness, and common sense are my main virtues. Services: - Project management - Technical translations - Text editing and proofreading - Fast, accurate, and high-quality work - Confidentiality and discretion - Responsibility, punctuality, and attention to detail Core skills: - Project management - Multitasking - Advanced English - Intermediate French - Product Owner Certified
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    Translation
    Scrum
    General Transcription
    Structural Detailing
    Agile Project Management
    Project Management
    IT Management
    Latin American Spanish Accent
    English
    Proofreading
  • $12 hourly
    I have experience in quality and proofreading, paying close attention to details. My background in customer service includes ticketing, chat, and social media, which has equipped me with the skills to provide exceptional service and meet customer needs. I also have a fast typing speed and can write Spanish content for blogs, ensuring high-quality results quickly.
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    Kajabi
    Slack
    SEO Writing
    Freshdesk
    WordPress
    Content Writing
    Translation
    Spanish
    General Transcription
    Customer Support
    Proofreading
    Data Entry
    Typing
    Customer Service
  • $7 hourly
    Ingeniera Industrial con una sólida trayectoria de 15 años en el sector financiero, desempeñando roles destacados en atención al cliente, consultoría y ventas de productos financieros. En los últimos 4 años, he demostrado una notable adaptabilidad al incursionar exitosamente en el mundo del marketing digital, enfocándome en áreas clave como ventas y atención al cliente. Mi habilidad para escalar proyectos año tras año ha sido respaldada por un profundo conocimiento y aplicación de herramientas digitales especializadas. Estas incluyen plataformas como Freshdesk, Notion, Asana, Jira, Funnelchat, ChatGPT, Slack, Ontraport y Active Campaign, las cuales he utilizado de manera estratégica para optimizar procesos y maximizar resultados. Mi enfoque profesional se sustenta en un propósito de crecimiento continuo, tanto a nivel personal como profesional y espiritual. Esta filosofía se traduce en un compromiso constante por aprender y desarrollarme en todas las áreas de mi vida, con el objetivo de generar un impacto positivo tanto dentro como fuera del ámbito laboral. Fuera de mi carrera profesional, mi pasión por la familia y el desarrollo infantil me ha llevado a certificarme como educadora en Disciplina Positiva. Esta formación me capacita para brindar apoyo y orientación a padres, madres y cuidadores, fomentando una crianza basada en el amor y el respeto hacia los niños. Entre mis cualidades personales, puedo destacar la responsabilidad, compromiso, alegría, amabilidad y organización. Me considero una persona comunicativa, con una atención especial al detalle y un alto estándar de control de calidad en todas mis actividades y proyectos.
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    Sales
    Testing
    QA Testing
    Product Review
    Review
    Subtitle Edit
    Subtitling
    Subtitles
    Communications
    Organizational Structure
    Organize & Tag Files
    Marketing
    Online Chat Support
    Email Support
  • $10 hourly
    I'm a composer, producer and singer from Bogotá, Colombia. I'm an experienced freelancer in: • Composition (counseling and private lessons) • Music Theory (counseling and private lessons) • Singing (private lessons and recording) • Sound design (for films, installations and others) • Original music (for films, podcasts and others) • Transcription • Engraving (counseling and register) • Proofreading • Production • Arranging
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    Data Entry
    Music Engraving
    Audio Editing
    Music Arrangement
    Ableton Live
    Virtual Assistance
    Finale
    Music
    Logic Pro
    MIDI
    Audio Production
    Musical Transcription
    Singing
    Music Composition
  • $11 hourly
    Expert in industrial and economic planning. Management and improvement of all types of industrial and commercial processes. I can also sing very well and play the guitar. I am an Industrial Engineer graduated from the "Universidad de Carabobo" in Venezuela, with experience in various areas of my career from industrial to economics, as well as other subjects such as commercial strategies, marketing and sales. Currently i´m working with my family Company as Director of Administration and Finance. Manufacturing and distribuiting Footwear all over Colombia and Venezuela. We Achieved the transition and opening of international markets. Formalized all commercial and administrative activities through the creation of a robust and integrated administrative system. - Budget Building - Calculation of costs and prices - Forecasting - Catalog Design - Sales - Production Management - Billing and collection - Indicators analysis As Chief of Operations at Industrias Venoco, a Lubricant and Oil Company in Venezuela i manage to Develope an Optimization program for resources usage to achieve maximum total monthly production. Implemented a workstation rotation plan, reducing workplace injuries and increasing total plant production by 10%. Developed a new aqueous product and integrated it into the production line. - Quality assurance - Time Study (Production lines) - Production Supervision - Production Planning - Personnel management - Continuous improvement of Production processes As Expenses Controller at Verano Energy (Remotely): Automation of administrative procedures and transition to a robust CRM. Optimization of the project-based budgeting system. Increase in supplier satisfaction and trust indicators. - Financial analysis - Budget tracking - Development and maintenance of strategic relationships with suppliers - Accounts Payable and Reciviable I am a professional Expert in MS Excel, Oracle Netsuite, Google Sheets, Iconstruye, Siigo and i am also Fluent English. I am Delighted with new emerging business models, use data management to improve both industrial and administrative processes. Looking forward to help to grow your business! ¡Ánimo!
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    Google Sheets Automation
    Enterprise Resource Planning
    Data Analysis
    Google Sheets
    Production Planning
    Cost Planning
    Continuous Improvement
    Industrial Engineering
    NetSuite Administration
    Microsoft Excel
  • $14 hourly
    Bilingual, organized and committed Lawyer with many years of experience analyzing and preparing legal documents. Excellent history of communication with clients and legal professionals. Skills include technology management, writing and speaking abilities, leadership, and teamwork. The experience gained over these years has made me an organized person, a virtue that is very valuable when you are a lawyer and it is necessary to collect, analyze, classify and consolidate information.
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    Law
    Legal Software
    Legal Assistance
    Software
    Supervision
    People Management
    Analytics
    Legal Case Management Software
    Immigration Law
    Legal
    Client Management
    Legal Writing
    Legal Research
  • $17 hourly
    Efficient Lawyer with experience as Paralegal, commercial lawyer, Administrative Coordinator, and Administrative assistant in multicultural projects, Human Resources management, and logistics. Organized, proactive, excellent at teamwork, and willing to achieve objectives and work under pressure and deadlines. Experience and knowledge in Immigration law from the United States and studies in Human Rights. Strong verbal and written communication skills. Advanced knowledge of the English language and basic – intermediate understanding of French. I can perform in 100% English-speaking environments.
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    Project Management
    Creative Strategy
    Communication Skills
    Critical Thinking Skills
    Leadership Skills
    Plan Elements Details
  • $15 hourly
    PROFESSIONAL PROFILE Lawyer with experience in transitional justice administration and extensive knowledge in the application of the legal framework to determine the eligibility of benefits granted to those who were parties to the armed conflict and signed the Final Peace Agreement. Likewise, experience in roles that involve ensuring compliance with the law by senior members of a corporation and its regulators. Ability to define and control contractual follow-ups and advise the areas on quality compliance with adherence to internal standards and policies. Interest in advising and providing ongoing support to former combatants in social, political, and economic reincorporation processes, to prevent recruitment by dissidents and other illegal armed groups. Passion for the protection of Human Rights, the applicability of Colombian and International Criminal Law, and the administration of transitional justice.
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    Legal
    Management Skills
    Criminal Law
    Time Management
    Legal Consulting
    Law
  • $16 hourly
    Bachelor Degree, Bilingual Education 5 years on the BPO industry as advisor in the areas of back-office, customer service, collections and quality analysis.
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    Teaching English
    Customer Service
    Management Skills
    Time Management
  • $9 hourly
    Skills in identifying target markets and prospective clients, building client relationships, analyzing sales data, developing a sales and marketing plan, and leading a sales team.
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    HPLC
    Document Analysis
    Office 365
    Customer Service
    Customer Support
  • $33 hourly
    PERFIL PROFESIONAL Especialista en Sistemas Gerenciales de Ingeniería con 13 años, liderando estrategias que permitan a las organizaciones destacarse como referentes locales e internacionales.
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    Risk Management
    Internal Auditing
  • $10 hourly
    ◉ PROFESSIONAL PROFILE 🔴 Looking for a virtual assistant who not only understands your business needs but also excels in advanced project management and data analysis tools?" 🔴 Are you ready to streamline your operations and boost productivity with a virtual assistant who brings a unique blend of engineering expertise and strategic planning?" Hello! I'm a Certified Virtual Assistant with an engineering background and expertise in Lean Manufacturing and Strategic Planning. Proficient in Power BI, Python, Asana, and more, I specialize in operational efficiency and remote work. My skills range from administrative assistance to customer service and process optimization consulting. Known for creative problem-solving and inspiring leadership, I ensure timely delivery and effective communication for your business success. Let's connect! ═⋆★⋆═══ ⋆★⋆ ═══⋆★⋆═ ◉ PROFESSIONAL SKILLS ✨ Administrative Assistance: Calendar organization, meeting coordination, email management, and report preparation. ✨ Customer Service: English and Spanish customer service, handling inquiries and resolving complaints. ✨ Translation: Business and academic documents translation from English to Spanish. ✨ ERP Systems: Efficient resource management. ✨ Process Management: Experience in Lean Manufacturing, process optimization, and strategic planning. ✨ Data Analysis: Proficiency in Power BI and Python for advanced data analysis. ✨ Tools: Proficiency in Asana, Notion, Discord, Google Suite, Zapier, Slack, and Chat GPT-4o for project collaboration and communication. ✨ Project Management: Planning, execution, and monitoring of projects. ✨ Agile Methodologies: Application of agile principles to streamline workflows. ✨ Risk and Quality Management: Risk identification, mitigation, and quality assurance. ✨ AI Project Management Software: Utilization of AI-powered tools for efficient project management and automation. ✨ Strategic Thinking: Long-term goal development and planning. ─༺✧༻─༺✧༻─ ◉ SOFT SKILLS. ✅ Innovative Problem-Solving: I anticipate needs and offer creative solutions, ensuring proactive approaches for optimal results. ✅ Adaptability: Quick adjustment to new environments, roles, and technologies, ensuring sustained performance excellence. ✅ Inspiring Leadership: Proven experience in leading virtual teams to exceptional achievements, fostering collaboration and success. ✅ Efficient Organization: Mastering time management and task prioritization for prompt delivery without compromising quality. ✅ Results-Oriented Focus: Committed to continuous improvement and operational efficiency, driving tangible enhancements. ✅ Effective Communication: Proficient in clear and tailored communication, both written and verbal, for virtual environments. ✅ Creative Problem-Solving: Offering innovative solutions across domains, ensuring efficiency and success. ✅ Critical Thinking: Applying analytical skills and strategic vision to ensure alignment with organizational goals. ✅ Time Management: Proficient in multitasking, prioritization, and meeting deadlines with precision. ✦⋆⋆✦✧✦⋆⋆✦ ◉ INTEREST. 💡 Creative writing 💡 Programming 💡 Behavioral economics 💡 Psychology 💡 Literature 💡 Photography 💡 Blockchain 💡 Philosophy 💡 Environmental conservation ❅──────✧❅✦❅✧──────❅
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    Microsoft Power BI
    Python
    Survey Data Analysis
    Scraper Site
    Online Chat Support
    Technical Support
    Google Spreadsheets API
    Data Entry
    Microsoft Excel
    Time Management
    Task Coordination
    Administrative Support
    Project Management Office
    Virtual Assistance
  • $22 hourly
    I am a fully bilingual nearshore Senior Creative Project Manager with solid graphic design skills, 9 years of creative agency experience, and over 16 years of experience leading offshore multifunctional creative teams and managing digital publishing– and technology projects for renowned e-learning companies. I am a Creative Suite expert, proficient in page layout, web design, video editing, illustration, and quality control. My extensive background in the education industry has shaped my mindset to create easy-to-understand and visually appealing content. Additionally, it has enhanced my attention to detail, enabling me to deliver high-quality work that exceeds expectations.
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    Voice-Over Recording
    UX & UI Design
    Adobe Illustrator
    Adobe InDesign
    Adobe Premiere Pro
    Adobe Creative Suite
    Digital Publishing Suite
    Video Editing & Production
    Illustration
    Elearning Design
    Page Layout Design
    Graphic Design
    Creative Direction
    Project Management
  • $36 hourly
    "Diseñadora Industrial y Consultora en formación | Innovación y Sostenibilidad Con experiencia en el proceso creativo de productos innovadores, desde el análisis de requerimientos del usuario hasta la validación de prototipos y producción en línea, me especializo en crear soluciones creativas y sostenibles que generen diferencias competitivas en el mercado. Me apasiona colaborar con empresas que buscan hacer un impacto positivo en la sociedad y el medio ambiente. Además, tengo experiencia en la creación de modelos de negocio innovadores y sostenibles, habiendo desarrollado y implementado mi propio modelo de negocio en paralelo. Esto me permite ofrecer una perspectiva única y valiosa a mis clientes, combinando diseño, innovación y estrategia empresarial. Me interesa liderar equipos de diseño y colaborar en proyectos como líder de diseño, aplicando mis habilidades y conocimientos para impulsar la innovación y el crecimiento empresarial. Reconocimientos y Logros: - Ganadora del Premio Climate Launchpad en Colombia en 2019 - Semifinalista ClimateLaunchpad en Amsterdam 2019 - Ganadora negocios verdes innovadores Bogota 2022
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    Business Development
    Market Validation
    Design Validation
    Mockup
    Quality Inspection
    Product Analytics
    Startup Consulting
    Informational Infographic
    Specifications
    Presentations
    Business Presentation
    Presentation Design
    Illustration
    Product Design
  • $35 hourly
    I am a clinical laboratory bacteriologist with emphasis in industrial microbiology. During the last 12 years, I have worked in the research area, acquiring extensive experience in project management. Currently, I am in the process of obtaining my degree in Strategic Quality Management and certification as an HSEQ internal auditor. In my professional career, I have developed advanced technical skills always ensuring the integrity and quality of processes, optimizing processes, contributing to continuous improvement and improvement actions. In addition, I have coordinated multiple investigations, which has allowed me to manage work teams and ensure compliance with current protocols and regulations. I also have experience in administrative functions such as agenda management, data entry and budget verification, which has complemented my ability to efficiently manage and coordinate resources and activities within the organization.
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    Quality Audit
    Batch Normalization
    Meeting Agendas
    Process Improvement
    Project Management
    Virtual Assistance
    General Transcription
    Data Entry
  • $35 hourly
    Transforming Ideas into Actionable Insights with Expertise in ISO Standards, Data Analytics, and Virtual Assistance. I am a highly skilled professional with over 7 years of experience in quality assurance, HSEQ systems, data analytics, and business intelligence. My expertise lies in ISO consultancy (ISO 9001, ISO 14001, ISO 45001), developing interactive dashboards with Power BI, and providing seamless support as a virtual assistant. Key Strengths and Skills: ✔️ Data Analytics and Power BI: Proficient in Power BI, data modeling, and SQL, I excel at integrating, analyzing, and visualizing data to deliver actionable insights and optimize decision-making. ✔️ ISO Standards Consultancy: As a certified Lead Auditor (IRCA, UK), I ensure compliance and continuous improvement in projects across industries by designing and implementing robust ISO management systems. ✔️ Virtual Assistance: Skilled in task automation, project coordination, and communication using tools like Microsoft Office 365, Trello, and Zapier to streamline workflows and improve operational efficiency. Accomplishments and Projects: ✔️ Successfully implemented and audited ISO management systems for national-level projects, ensuring compliance and operational excellence. ✔️ Developed data-driven dashboards for real-time performance tracking, empowering clients to make informed business decisions. ✔️ Assisted clients in automating administrative tasks and managing complex schedules, improving productivity and focus. My passion is combining technical expertise with innovative problem-solving to help businesses achieve their goals. Let’s work together to turn your ideas into impactful solutions that elevate your success.
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    Digital Design
    Supply Chain & Logistics
    Internal Auditing
    Communication Strategy
    Email Management
    Business Intelligence Software
    Intelligent Platform Management Interface
    Microsoft Excel
    SQL
    Data Visualization
    Project Management
    Data Modeling
    Data Analysis
    Microsoft Power BI
  • $34 hourly
    PROFILE Chemical Engineer with a master's in project management, independent and self-motivated, with over four years in the Clinical research and Data Management area, alongside international teams and leading working groups in the process, recognized by accomplishing milestones and deliverables with high quality and in compliance. Motivated and interested in new opportunities to learn, besides acquiring & deepening skills.
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    Research Paper Writing
    Research Documentation
    Quality Audit
    Quality Assurance
    Clinical Trial Management System
    Clinical Trial
    Clinical Systems CTMS
    Spanish
    Data Cleaning
  • $40 hourly
    PERFIL PROFESIONAL Ingeniero industrial enfocado en control y aseguramiento de calidad, nivel II en ensayos no destructibles ( líquidos penetrantes y partículas magnéticas), certificado en la interventoría de recubrimientos, con experiencia en mantenimientos de tanques y construcción de líneas, con conocimientos en normas: API 650, API 653, ASME Y AWS D1.1, Manejo de software de diseño (SOLIWORDS Y AUTOCAT), Especialista en sistemas integrados QHSE con conocimientos en la gestión de producción de bienes y servicios; diseño, formulación y evaluación de proyectos; planeación, normalización, programación, control de la producción y administración de inventarios; administración efectiva del talento humano; coordinación de procesos financieros; desarrollo, control de sistemas de gestión y transformación cultura en el campo de la calidad, desarrollo sostenible, seguridad y salud ocupacional.
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    Supervision
    Quality Assurance
    Quality Management System
  • $15 hourly
    A dedicated Contact Center Agent with over 6 years of experience delivering top-tier customer service across various channels, including back office, phone, and chat support. Proven track record as a Quality Analyst, ensuring adherence to company standards and processes. Fluent in English (C1 level) with a strong understanding of confidentiality and PII management. Currently excelling in an e-commerce environment. On a personal level, I am a quick learner who is eager to continue growing my professional experience, with strong skills in effective communication and leadership.
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    Document Review
    Customer Service
    Quality Inspection
    Quality Assurance
    Customer Support
    Email Support
    Online Chat Support
  • $12 hourly
    I am an analytical problem-solver who thrives under pressure. With strong multitasking and time management skills, I am flexible and quick to learn. I possess the qualities of optimism, patience, trustworthiness, and responsibility. I embrace new ideas and suggestions to improve my performance. With over 9 years of experience in customer service roles, I am a team player eager to collaborate in any position.
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    Analytical Presentation
    Continuous Improvement
    Customer Satisfaction
    Data Analysis
    Information Analysis
    Customer Feedback Documentation
    Quality Assurance
    Microsoft Excel
    Call Center Management
    Six Sigma
  • $15 hourly
    Professional profile Economist with experience in administrative, commercial, customer service, purchasing management, consecutive interpretation contracts and data analysis areas. capacity for teamwork, excellent interpersonal relationships, decision-making, work under pressure, leadership capacity and commitment, with skills in project evaluation and analysis, research and application of statistics related to regional and international economic issues, customer service client and interpretation of English to Spanish in addition to directing work team
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    Office 365
    Virtual Assistance
    Quality Assurance
    Customer Service
    Receptionist Skills
    Economics
    Data Analysis
    Consecutive Interpreting
    Language Interpretation
    English
    Spanish
  • $25 hourly
    I am passionate about financial security and operational excellence, and my career reflects a dedication to ensuring that organizations operate ethically, efficiently, and securely. 🕵️‍♂️ As a seasoned Fraud Analyst, I have honed my skills in identifying and mitigating fraudulent activities, safeguarding organizations against financial losses and reputational damage. 📝 With a strong background in Internal Audit, I bring an analytical and detail-oriented approach to assess and improve internal processes, controls, and compliance. 💼 Compliance is not just a task but a commitment. I excel in designing and implementing robust compliance frameworks to navigate complex regulatory environments. 🌐 My expertise in Anti Money Laundering (AML) is instrumental in safeguarding financial institutions from illicit financial activities, ensuring adherence to AML regulations. 🏢 Office Management is a key facet of my skill set. I believe a well-organized office is essential for productivity and creating a positive work environment. 🤝 Know Your Customer (KYC) procedures are crucial in today's financial landscape, and I'm well-versed in KYC processes, helping to establish trust and mitigate risk. 📊 Quality Assurance is at the heart of my approach. I'm committed to maintaining high standards and continuously improving processes. Feel free to connect with me for discussions on fraud prevention, internal controls, compliance, AML, or any other areas where our paths align. Let's connect and collaborate for a more secure and compliant future.
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    Project Management
    Online Transaction Processing
    Quality Assurance
    Governance, Risk Management & Compliance
    Know Your Customer
    Construction Document Preparation
    Compliance
    Government Reporting Compliance
    Microsoft Office
    Anti-Money Laundering
  • $6 hourly
    I am a freelance native spanish transcriptor/professor/leader/with good Industrial experience in safety and production/Virtual Assistant. Mechanical Engineer and Master in Business Administration.
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    Spanish
    Document Review
    Leadership Training
    Teaching
    Teaching Mathematics
    Smart Speaker
    Quality Management System
    Security Management
    Client Management
    Scheduling
    Transcript
    Data Entry
    Virtual Assistance
    Mechanical Engineering
  • $20 hourly
    Highly skilled professional with over ten years of experience in multinational corporations supporting operations, Logistics, project management and customer services sector. Focus on contributing and enhancing growth for dynamic companies by optimizing operations processes and support. Excellent communication skills, leadership attributes, dynamism and proactivity. Knowledge of customer-facing Quality processes (CX)
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    Project Management
    Customer Care
    Coaching
    Leadership Skills
    Customer Experience
    Team Training
    Team Building
    KPI Metric Development
    Supervision
    Training & Development
    Customer Service
  • $15 hourly
    Soy un analista de datos con experiencia en la creación y gestión de informes y dashboards interactivos utilizando herramientas avanzadas como Excel, Power BI, MySQL y Python. A lo largo de mi carrera, he desarrollado una sólida habilidad para el análisis e interpretación de datos, lo que me ha permitido contribuir significativamente a la mejora de indicadores operativos y la implementación de estrategias efectivas. Soy una persona proactiva y responsable, comprometida con el desarrollo profesional y personal. Estoy enfocado en generar valor para las empresas con las que colaboro, utilizando mis habilidades en análisis de datos y gestión operativa para impulsar mejoras continuas. Puedes contactarme a través de mi perfil de LinkedIn: Nicolás Penagos o por correo electrónico: nicolas.penagos@hotmail.com. Experiencia en Análisis de Datos En mis roles como analista de datos en Nutra Trade S.A.S. y Vengonat, me he especializado en: Análisis e interpretación estadística de datos: Transformando datos complejos en informes claros y accionables. Creación de dashboards interactivos: Utilizando Excel, Power BI y Data Studio para facilitar el acceso y manejo de datos por parte de la gerencia. Modelaje y análisis de datos comerciales: Desarrollando estrategias basadas en datos para mejorar indicadores clave de rendimiento (KPIs). Experiencia en Operaciones Además de mi experiencia en análisis de datos, he trabajado extensamente en roles de operaciones, lo que me ha permitido: Gestión de equipos y recursos humanos: Liderando equipos de ventas y servicio al cliente, asegurando el cumplimiento de objetivos operativos. Monitoreo y mejora de procesos: Estandarizando procesos operativos para call centers y servicios logísticos, mejorando la eficiencia y la satisfacción del cliente. Desarrollo de estrategias operativas: Implementando nuevas estrategias para la optimización operativa y alineación con empresas logísticas. Habilidades Técnicas Herramientas de análisis de datos: Excel (avanzado), Power BI (avanzado), Google Sheets (avanzado), Data Studio (intermedio), MySQL (intermedio), Python (básico). Gestión de procesos y calidad: Evaluación y estandarización de procesos, manejo de capital humano, cumplimiento de metas y análisis de escenarios y riesgos.
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    Microsoft Access
    Python
    Looker Studio
    Google Sheets
    Microsoft Excel
    Microsoft Excel PowerPivot
    MySQL
    Microsoft Power BI
  • $11 hourly
    As a seasoned quality analyst with a passion for delivering exceptional customer experiences, I bring a wealth of expertise to the role. With 2+ years of experience in call center environments, particularly within the banking sector, I have honed my skills in monitoring, evaluating, and enhancing service delivery standards. My journey in quality analysis has been marked by a commitment to leveraging technology for data-driven insights. Proficient in Microsoft tools such as Excel, I excel in extracting and analyzing call metrics, customer feedback, and operational data. This analytical prowess allows me to identify trends, pinpoint areas for improvement, and drive strategic initiatives to elevate performance. Moreover, I thrive in fostering a culture of continuous improvement through targeted coaching and feedback. By providing actionable insights to customer service representatives, I empower them to deliver consistent and personalized service, thereby enhancing overall customer satisfaction. In addition to my technical skills, I possess strong communication and interpersonal abilities, which enable me to collaborate effectively with cross-functional teams and stakeholders. My dedication to excellence, coupled with my passion for optimizing processes and exceeding targets, positions me as a valuable asset to any call center environment.
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    Soft Skills Training
    Communication Skills
    Microsoft PowerPoint
    Microsoft Word
    Customer Satisfaction
    Root Cause Analysis
    Feedback & Satisfaction Survey
    Coaching Session
    Quality Audit
    Quality Assurance
    Data Analysis
    Email
    Customer Service
    Microsoft Excel
  • $5 hourly
    Implementación de Sistemas de Gestión de Calidad, Mapas de riesgos, Ingeniería de Métodos, Manejo de Personal, Mantenimiento, Tiempo Estándar, Auditoría de Procesos e Informes Junta Directiva, Gerencia de Proyectos y Control de Calidad, Tercerización de Procesos. Estudios y experiencia orientados al manejo de Controles de Calidad, Desarrollo Empresarial, Auditoria a Procesos Internos, Procesos de Proveedores, Alistamiento, Distribución, Organización de Mapas de Riesgos, Organigramas de Función y Procedimientos, así como implementación de Planes de Acción Correctivos y Preventivos, Elaboración de Set Pruebas de Viabilidad (manual de pruebas, auditoría, calidad y entregables) Capacidad para trabajar en equipo, excelentes relaciones interpersonales y gran interés por el mejoramiento de las habilidades tanto personales como profesionales de las personas con las que me relaciono. Líder en equipos de trabajo, comprometido con los resultados y el mejoramiento continuo, usando herramientas como Excel avanzado y modelos para administración de procesos operativos. Conocimientos en (Managing Scope - Schedule And Cost, Project Risk Management y Manejo de Producto no Conforme), AS/400 y programa analítico de información en tiempo real
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    Risk Analysis
    Database Administration
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