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Hire the best Quality Control Freelancers in Nicaragua

Check out Quality Control Freelancers in Nicaragua with the skills you need for your next job.
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  • $14 hourly

    • 5.0/5
    • (1 job)
    11 years of total experience in the BPO industry, offering experience as Senior Ops Manager for sales and customer service, Data Analyst, supervisor for tech support and customer care and RTA.
    Featured Skill Quality Control
    Compliance
    Forecasting
    Microsoft Excel
    Quality Audit
    Analytics
    Sales
    Data Analysis
    Outbound Sales
    Data Science
    Coaching
    Information Analysis
    Management Skills
    Project Management
    Technical Support
  • $7 hourly

    • 5.0/5
    • (1 job)
    I consider myself as a team player and I enjoy to share my knowledge and abilities to effectively complete my job at ease. Expertise in critical-thinking skills such as: how to design new processes in many kinds of setting to reduce the use of time, materials or resources, while accomplishing the defined goal.
    Featured Skill Quality Control
    Financial Risk
    Email Etiquette
    Quality Audit
  • $8 hourly

    • 4.8/5
    • (18 jobs)
    I have over ten years of Virtual Assistant / Customer Service and Support, Email Support, Chat and Phone Support experience. Over the past 3 years, I have been using different software such as MailChimp, 3dcart, Rhino Support, Authorize.net, and Salesforce. Successful at handling Customer Service, Chat and Phone Support, Debt Collector, QA issues in a timely manner. Dedicated to providing exceptional Customer Service through active listening and problem-solving. Worked for Capital One handling their customer service core department for the credit card division. I am fast learner always on time and responsible. Always looking for ways to better my skills and giving 110% in any project I get.
    Featured Skill Quality Control
    Phone Communication
    Email Communication
    Customer Service
    Phone Support
  • $13 hourly

    • 4.7/5
    • (59 jobs)
    As a seasoned Legal Intake Assistant with over 12 years of experience, I bring a wealth of knowledge and expertise in managing and optimizing client intake processes for law firms of all sizes. My proficiency in handling initial client interactions, gathering and organizing critical information, and ensuring seamless communication between clients and attorneys has consistently contributed to the efficiency and effectiveness of the legal teams I support. Key Competencies: * Expertise in conducting thorough client interviews to gather pertinent case information. * Strong organizational skills to manage client data and documentation with precision. * Proficient in using various legal case management systems and software. * Excellent communication skills to facilitate clear and concise interactions with clients and legal professionals. * Ability to maintain confidentiality and handle sensitive information with discretion. * Detail-oriented approach to ensure accuracy in data entry and documentation. * Capacity to work independently and collaboratively within a legal team. Throughout my career, I have demonstrated commitment to improving intake processes, reducing turnaround times, and enhancing the overall client experience. My ability to build rapport with clients and colleagues has fostered a positive and productive work environment. I am proficient in various platforms and applications, including Clio Matters and GROW, Docketwise, My Case, Asana, Google Voice, Microsoft Office, Google Drive, Dialpad Manager, Clearout, and others. I am passionate about supporting legal professionals by providing top-tier intake assistance that contributes to the successful resolution of cases. Whether working in high-pressure environments or managing a steady flow of client inquiries, I remain dedicated to upholding the highest standards of service and professionalism. Thank you for taking the time to review my profile! Julio
    Featured Skill Quality Control
    Customer Satisfaction
    Customer Service Analytics
    Quality Management System
    Customer Engagement
    Customer Service Training
    Legal Assistance
    Legal Translation
    Customer Onboarding
    Quality Assurance
    Live Interpretation
    Customer Support
    Immigration
    Customer Service
  • $10 hourly

    • 5.0/5
    • (7 jobs)
    I have worked in the call center industry for seven years now, working on several roles such as a trainer, ERD supervisor, salesman, tech support, and retention agent. I have experience working remotely; I feel comfortable working in a dynamic environment and have great proficiency in adapting to any change. currently working remotely as a trainer for tech support and customer serivce agents.
    Featured Skill Quality Control
    Time Management
    Custom Insight Employee Engagement Survey
    Employee Training
    Customer Satisfaction
    Account Management
    Service Level Management
    Data Analysis
    Office 365
    Customer Service Training
  • $13 hourly

    • 5.0/5
    • (3 jobs)
    As an accomplished freelancer, my diverse skillset enables me to provide unparalleled solutions for your projects. With over 11 years of experience, I'm dedicated to delivering top-quality work that exceeds your expectations. My services encompass: ✅ Sales: 12 years of sales experience in multiple fields. ✅ Lead generation: Gaining the interest of potential customers in order to increase future sales. ✅ Data Analysis: In-depth data insights and financial analysis for informed decision-making, complex information visualization, and financial modeling. ✅ Virtual Assistance: Efficient administrative support, email management, calendar organization, and seamless business operations. ✅ Social Media Management: Effective strategies for engagement, follower growth, and brand awareness. ✅ Web Development: User-friendly websites tailored to your needs, from personal blogs to e-commerce platforms. ✅ Translation Services: Bridging language gaps to connect with a global audience. Why trust me? ✅ Versatility: A one-stop solution for diverse project needs, eliminating the search for multiple freelancers. ✅ Reliability: Count on me to meet deadlines and consistently deliver exceptional results. ✅ Communication: Clear and open communication for aligned project execution. ✅ Creativity: Infusing fresh perspectives to make your work stand out. ✅ Client Satisfaction: Your success is my top priority, and I'm committed to achieving it. Choose me for a committed partnership that brings your vision to life. Let's achieve remarkable results together on this journey. Many thanks! Jose Castrillo
    Featured Skill Quality Control
    Management Skills
    Persuasive Tone
    Sales Operations
    Cold Calling
    Sales Leads
    Sales Strategy
    Credit Repair
    Customer Retention
    Sales Management
    Business Management
    Business Consulting
    Spanish to English Translation
    Debt Collection
  • $10 hourly

    • 5.0/5
    • (1 job)
    With over 15 years of experience, I've been able to learn and teach others about sales, appointment setting, customer service and quality assurance. I know what it takes to care of clients, team work and being a goal getter. I am passionate about what I do, helping others and competing against myself to be better every day.
    Featured Skill Quality Control
    Legal Assistance
    Legal
    Sales
    Appointment Setting
    Management Skills
    Sales Lead Lists
    Customer Service
  • $7 hourly

    • 3.7/5
    • (6 jobs)
    Hello, Thank you for looking at my profile. During the past 10 years, I have worked as customer service representative, Customer Service Team Leader and Sales Supervisors/Trainer. I was able to learn about BPO/Call Center industry, and handle all type of customers. I learned to give a great customer service. I am a committed and responsible person. I love to help customers and educate them about the product. I also learned about how to be a good leader, and how to create actions plans to imrpove performance and develop agents. You should hire me because, I am a responsible, self motivated, bilingual, committed and enthusiastic person who love to help people specially to the customers who has not idea how to use their products and resolve their doubts about the product and service. During the past 10 years, I was able to interact with customer on different Customer Service Platforms such as Five9.com, Freshdesk, Zendesk, Oracle, Salesforce, Calltools.com, Bitrix24, Vicidial, Ringcentral, and Siebel. I always give 100% of myself in every single call, chat or email not just for the company,I also do it because I know if a customer is happy the company is happy and this will bring more business and revenues for the company that I am working for.
    Featured Skill Quality Control
    Customer Engagement
    Supervision
    Spanish English Accent
    Translation
    Customer Support Plugin
    Leadership Skills
    Quality Assurance
    Sales
    Customer Satisfaction
  • $9 hourly

    • 0.0/5
    • (1 job)
    Detail-oriented Quality Agent with several years of experience in successful program development. Known for promoting positive professional relationships and providing exemplary customer service combined with effective sales strategies that enhance company and client revenue. Skilled in time management and team coordination that ensures task completion. Adept at collaborating with various departments for comprehensive sales quality control. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
    Featured Skill Quality Control
    Medallia
    Avaya
    RingCentral Glip
    Salesforce
    Google Sheets
    Meeting Scheduling
    Training Design
    Team Building
    Time Management
    Quality Assurance
    Quality Audit
    Sales
    Customer Service
    Microsoft Excel
  • $9 hourly

    • 5.0/5
    • (1 job)
    I am actively seeking new employment opportunities. With 5+ years of experience in BPO industry. I have honed my skills in customer service and data analysis. I am a highly motivated individual with a strong work ethic and a passion for delivering high-quality results. I am eager to bring my expertise and experience to a new role where I can continue to grow both personally and professionally. I am excited about the prospect of joining a dynamic team and contributing to the success of an organization that values innovation, teamwork, and excellence. Thank you for considering my application.
    Featured Skill Quality Control
    Salesforce
    Knowledge Management
    Customer Service
    Zendesk
    Document Control
    Google Workspace
    Report Writing
    Accounting
    Financial Report
    Microsoft Excel
  • $7 hourly

    • 0.0/5
    • (1 job)
    In the dynamic and ever-evolving digital landscape, the roles of a Virtual Assistant (VA) and a Quality Analyst (QA) have become increasingly vital. As a VA, I provide comprehensive support to clients, managing tasks that range from administrative duties to specialized projects, all while maintaining efficiency and accuracy. My role as a Quality Analyst complements this by ensuring that the services provided meet the highest standards of quality and performance. Together, these roles allow me to deliver exceptional value to clients by optimizing processes and ensuring that their goals are achieved with precision. My work as a Virtual Assistant involves a broad spectrum of responsibilities, including managing schedules, handling communication, and organizing data, among other tasks tailored to meet client needs. In my capacity as a Quality Analyst, I focus on evaluating the effectiveness and quality of services provided, identifying areas for improvement, and implementing strategies to enhance overall performance. This dual expertise allows me to not only support clients operationally but also to contribute to the continuous improvement of their processes, ensuring that both short-term tasks and long-term goals are met with excellence
    Featured Skill Quality Control
    Email Support
    Quality Audit
    Quality of Service
    Outbound Call
    BPO Call Center
    Call Scheduling
    Home Office
    Insurance
    Healthcare
    Appointment Scheduling
    Appointment Setting
    Quality Assurance
    Virtual Assistance
    Customer Service
  • $7 hourly

    • 0.0/5
    • (1 job)
    | am a fast learner, a self-taught person who always enjoys getting into new challenges. | have developed a high sense of commitment and quality in every project I have worked on. I have a proven track record of identifying inconsistencies, preventing website issues, and ensuring high-quality content publication. Possesses a BS in Business Administration with intermediate knowledge of programming and web development. Seeking to leverage strong analytical and problem-solving skills in a quality assurance analyst role.
    Featured Skill Quality Control
    Website
    Quality Assurance
    Bug Reports
    Project Management
  • $7 hourly

    • 0.0/5
    • (1 job)
    I am a highly responsible professional with great communication skills. Additionally, I have an ongoing personality with great interpersonal skills, and ability to work well and team up with others. My responsibility, proactiveness, and passion for helping others have allowed me to grow as a professional, and become a better person every day.
    Featured Skill Quality Control
    Internal Reporting
    Coaching Session
    Quality Audit
    Quality Assurance
    Time Management
    Team Management
    Data Analysis
    Critical Thinking Skills
    Team Facilitation
    Communication Skills
    Management Skills
    Customer Service
  • $40 hourly

    • 0.0/5
    • (0 jobs)
    RESUMEN: Ingeniero Civil con más de 9 años de experiencia como especialista en Control de Calidad en Infraestructura Vial (Carpeta asfáltica y Concreto Hidráulico); con experiencia en Diseños de Concretos, Diseño de Suelos - Cementos y Base estabilizada con cemento, Diseños de mezclas Asfáltica en Caliente (Convencionales y modificadas), exploración y explotación de fuentes de materiales y aplicación de procedimientos correctivos en Concreto y Carpeta Asfáltica HABILIDADES PROFESIONALES: * Entusiasmo por desarrollarme profesionalmente. * Capacidad de trabajar bajo presión. * Liderazgo y trabajo en equipo. * Consecución de los objetivos planteados a nivel de estudios y compromiso con las actividades en el periodo establecido.
    Featured Skill Quality Control
    Road Design
    Concrete
    Engineering & Architecture
    Legal Agreement
    Contract Drafting
    Contract
    Civil Engineering
    Manufacturing
    Construction Monitoring
    Construction
  • $25 hourly

    • 0.0/5
    • (1 job)
    Hi team, I have worked in the Call center and Telesales industry for 12+ years, I get very excited when is to help Clients and create great customer experience. As someone who can learn quickly and improve the process, I strive to be a vital component of every team I join. During my previous roles in the Call Center Environments, I was in charge of handling customer questions and concerns in a timely and professional manner, I also learned a lot of experience in driven to exceed sales goals and build long-term relationships with customers, learned in creating a positive experience with customers by joining the quality and support teams. By me providing impeccable service to clients, I was able to spread enthusiasm and positive word of mouth across our Customers. I take pride in conducting myself in a professional manner when representing a company. I thoroughly enjoy getting to know customers and figuring out how best to serve their needs. Thank you for taking the time to read this post. I'm thrilled about getting to learn more details about what type of assistance are you needing. I will be committed to continuously learning, growing, and applying my skills to support the team and our customers. Even though I don't have any projects through Upwork to upload for you, since I'm new to the platform. but my experience and potential would show what I'm made of.
    Featured Skill Quality Control
    Spanish English Accent
    Fraud Mitigation
    Anomaly Detection
    Latin American Spanish Accent
    Email Support
    Customer Retention
    Fraud Detection
    Customer Support
    Quality Assurance
    Online Chat Support
    Telemarketing
    Scheduling
    Customer Service
  • $19 hourly

    • 0.0/5
    • (3 jobs)
    I am a dedicated Learning and Development professional with extensive experience managing learning initiatives, conducting training needs analysis, and instructional design. Currently, I serve as the Learning and Development Lead for Concentrix Corp. in Nicaragua, managing leadership training programs impacting over 2,000 employees. My role involves coaching, business analytics application, training evaluation, and ROI analysis. I have a strong background in quality analysis and business intelligence, with certifications in Python, Data Analysis, and Power BI. Please get to know me better by visiting my LinkedIn profile: Javier Reyes Ruiz
    Featured Skill Quality Control
    Visual Basic for Applications
    Customer Retention
    Microsoft Excel
    Customer Service
    Leadership Training
    Employee Training
    Team Training
    Training Presentation
    Training Materials
    Training Online LMS
    Training & Development
    Training Plan
    Training Design
    Training Needs Analysis
    Training
    Python
    Microsoft Power BI
    Data Analysis
    Business Coaching
  • $10 hourly

    • 0.0/5
    • (0 jobs)
    I am a responsible, organized, and proactive person who strives for continuous improvement. I have skills in teamwork, adapting to new situations, and solving problems efficiently. I am always looking to learn and take on new challenges.
    Featured Skill Quality Control
    Transcript
    Quality Assurance
    Process Improvement
    Data Analysis
    Technical Writing
    Microsoft Project
    General Transcription
    Data Entry
    Virtual Assistance
    Project Management
    Microsoft Office
  • $8 hourly

    • 0.0/5
    • (1 job)
    I'm a fast learner, autodidact, proactive, multitasking and willing to learn and help customers. Experience in customer service, account management, chat, basic tech support, leadership work, and backoffice. I worked in a project to increase the QA score and CSAT in the tech support campaign. Also I was working side by side with the agents by giving them coaching and feedbacks about the things that they needed to improve and always I highlighted the good things that they did on the calls.
    Featured Skill Quality Control
    Contract Management
    Organizational Development
    Legal Documentation
    Virtual Assistance
    Legal Assistance
    Employee Feedback
    People Management
    Leadership Development
    Quality Audit
    Customer Satisfaction
    Active Listening
    Customer Experience
    Interior Design
  • $7 hourly

    • 0.0/5
    • (0 jobs)
    Electronic engineer and customer service supervisor with more than 2 years of experience managing customers and agents ensuring to achieve company's performance goals. Strong knowledge on call center operation, labor laws, staffing, training, development and continuos improvement action plan facilitator. Last but not least, strong Excel knowledge and tools development to promote time management and efficiency.
    Featured Skill Quality Control
    Case Management
    Microsoft Office
    Legal Assistance
    Human Resources
    Virtual Assistance
    Administrative Support
    Training & Development
    Project Management
    Problem Resolution
    Time Management
    Task Coordination
    Customer Service
    Supervision
    Microsoft Excel
  • $10 hourly

    • 0.0/5
    • (0 jobs)
    He trabajo como asistente administrativa desde hace casi 4 años. Me caracterizo por ser disciplinada, apasionada del orden, proactiva, con disposicion y capacidad para aprender. Tengo una formacion como asistente ejecutiva y actualmente estoy cursando mi primer año en la carrera de Administracion de Empresas. Me gusta la productivadad porque lo maximizo mi tiempo para conseguirla, soy flexible y adaptativa, me gusta autogestionarme y colaborar para que las actividades se realizen de forma correcta y eficiente.
    Featured Skill Quality Control
    Controlled Vocabulary
    Corporate Social Responsibility
    Meeting Agendas
    Productivity Tool
    Event Management
    Vendor Management
    Inventory Management
    Human Resource Management
    Receptionist Skills
    Communication Skills
    AdaptOne WorkPlace
    PlanSwift
    Document Management System
    Document Control
  • $8 hourly

    • 0.0/5
    • (1 job)
    My name is Andrea Estrada, I have worked as a customer service and sales agent as well as a quality agent in which my main function was to evaluate calls from other agents to ensure that they complied with the company's established processes. I have developed in different areas such as: customer service, quality analyst and floor support.
    Featured Skill Quality Control
    Training & Development
  • $6 hourly

    • 0.0/5
    • (0 jobs)
    A versatile professional with experience in team leadership, quality analysis, customer service, and virtual assistance. Skilled in managing teams, evaluating performance metrics, providing top-tier customer support, and handling administrative tasks efficiently. Adept at process improvement, problem-solving, and ensuring quality standards while fostering collaboration in remote and in-office settings. Highly organized, detail-oriented, and committed to delivering excellence in every role.
    Featured Skill Quality Control
    Scheduling
    Leadership Coaching
    Coaching Session
    Quality Audit
    Performance Management
    Action Plan
    Following Procedures
    A2Billing
    Technical Support
    Microsoft Excel
    Tableau
    Quality Assurance
    Leadership Skills
    Customer Service
  • $5 hourly

    • 0.0/5
    • (1 job)
    I am an experienced QA tester with one and a half years of work experience in this position. During my tenure, I diligently evaluated calls and carefully tracked key behaviors to constantly improve performance. My strong attention to detail allows me to identify areas for improvement and provide valuable feedback to the team. I am highly proficient at constantly monitoring calls and effectively tracking key behaviors in each interaction. By doing so, I significantly contribute to improving overall quality and ensuring customer satisfaction.
    Featured Skill Quality Control
    Data Analysis
    Excel Formula
    Outbound Sales
    Quality Audit
    Server
    Customer Service
    Sales
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