Currently working full time in the outsourcing business for the past 5 years.
Looking for a part time position where I can use my experience to leverage my knowledge in this field to efficiently contribute and expand my knowledge, skills and abilities for the growth of the organization
OBJECTIVES
To develop and utilize my skills and to apply the things I have learned academically and from work experience
SKILLSs
Computer literate
Self-driven and able to fit well in fast-pace work environment
Exert optimal effort in successfully completing tasks
Follow instructions very well
Can work efficiently with less supervision
OBJECTIVES
To apply any possible jobs, share passion in teaching to learners through collaborative and
differentiated instruction imploring experiential teaching.
SUMMARY
Over 10 years of experience in Business Process Outsourcing. Well experienced in providing solid
Customer/Client and Staff Service Experience. Efficiency-driven and organized. I want to continue my
career with an organization that will allow me to contribute to its continued growth and success.
I have 3 years of experience as General Admin. I have experienced with processing of permit, preparing report for the organization, booking transportation and flights . I have also experienced in data extraction from website such as Linkedin - collating details.
I also have 2 years of experience being a Virtual Assistant. Updating products on the website of Shopify, Amazon, Zulily, and Walmart.
Main obligations taking over escalated cases from Level 1 reps. If a member demands to speak w/ a Supervisor/Manager, SAs take over to work on a satisfactory resolution that will be beneficial to both customer and company, SAs also receives complaint or commendations from customers. If an L1 rep is no longer capable of handling the situation on the call SAs take over since they are equipped w/ advanced call handling skills. Also included in the SAs duties is to generate progress reports for L1 reps to help both Quality Dept & the accounts management to determine where to work on for the reps improvement.
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Tell us what you need. Provide as many details as possible, but don’t worry about getting it perfect.
2.
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4.
Payment simplified
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Report Writing
