Experienced IATA Travel Agent with a proven track record spanning over 17 years in the dynamic world of the Travel Industry. My journey has encompassed various facets, including Leisure (both traditional and brick-and-mortar), Marine & Cruise, Online-OTA, MICE (Meetings, Incentives, Conferences, Exhibitions) tourism, and Corporate/Business travel.
My expertise extends across multiple Global Distribution Systems (GDSs) such as Abacus/Sabre, Galileo Travelport, Amadeus, Sqiva, and Navitaire booking platforms. I excel in Travel Operations, Business Consultation for new Travel Agencies and company start-ups, Reservations & Ticketing, and Post-Ticketing services. My portfolio proudly includes managing clients in both the B2B and B2C Global Travel Markets, with a focus on APAC, NORAM, LATAM, and EMEA regions.
Specialties include; Travel Agency Operations, Operations System/Tools Training, Connecting TA with the IATA consolidators, Airlines, Hotels, Travel Suppliers, Tour Operators and Travel Wholesalers, Travel Management, Travel Planning, Consultant for Travel Agency start-ups and equipped with GDS's Abacus, Sabre, Galileo, Amadeus, Sqiva and Navitaire Reservation Systems.
Worked with top Travel Industry players i.e Expedia US (Expedia.com), American Express Corporate/Business Travel, Carlson Wagonlit Travel, Skiddoo Travel Australia and Royal Caribbean Cruises (Guest Relations).
My Skills and expertise include the following:
Corporate/Business Travel, Online Travel, Traditional, Marine and Leisure Travel. Outbound and/or Inbound travel operations. Itinerary and Travel Planning from Reservation (Group or FIT, Reservations and Ticketing, Invoicing, assist to Seat Requests, Meals, Special Assistance and adding Mileage to booking on different Airlines. Liaise with Airlines if passengers need assistance at the airport due to flight schedule changes, no show, denied boarding and other issues encountered at the airport that needs resolution. Does online check-in for Business flyers and boarding passes sent to clients email and ensuring frequent Flyer miles added to every booking. Assists flyers in seat upgrade requests using miles or miles with cash using miles membership.
Specialties Include: GDS Sabre, Abacus, Navitaire, AWAN Sqiva, Amadeus and Galileo. Provide flight quotations for new bookings, change/rebooking and cancellation. Reissues and Revalidation, Managing company's interactions with current and future customers through Zoho CRM, Cybersource and EWAY payment gateway system with training on Fraud Management, assess payments and make sure every transaction is secured to avoid fraudulent transactions. Sabre Agency Manager (SAM) for back office accounting. QBE and ACE Travel Insurance, Car Rentals and Activities and Services.
Monitors employee work performance and statistics, Closely monitoring on daily sales and monthly targets, Coaching travel consultants, Calls assessment and side by side evaluation, Training new staff and current employees on new tools and new platforms implementation, Up-selling to our customers and doing courtesy calls.
Also, aside from handling escalations or supervisor calls, I also do monitor the phone queue (Telegate) and back up on answering telephone calls especially if all of the consultants are engaged in a call. I also do Manual bookings over the phone using GDS Sabre and Abacus and/or online through our website.
I also answer customers email inquiries i.e new booking quotes, meals, seat assignments, baggage, walking through our website and other customer inquiries that comes in via email or through our CRM (Zoho), changes and cancellation quotes and processes, Refunds, travel insurance quotes and policy issuance, airline schedule changes, managing queue bank and back office accounting SAM (Sabre Agency Manager) to create receipts and invoices/Tax Invoice.
CERTIFICATIONS AND TRAININGS
AMADEUS, Basic Training Course
November 05 – 06, 2001
PHILIPPINE AIRLINES
Mabuhay Miles Accounts / Frequent Flyer Programs
November 2005 – March 2006
ABACUS
Basic Reservations Course
December 06 – 09, 2006
AMADEUS Basic Course
February 06 – 07, 2007
AMADEUS Fares and Ticketing Course
June 25 – 28, 2007
Certificate of Recognition (Expedia.com)
Expedia Travel Specialist Training, AEGIS People Support Office
June 03, 2007
Certificate of Graduation (Expedia.com)
Completion of the New Hire Academy Bay Program to provide
Excellent Customer Service Support
July 31, 2007
GALILEO Fundamentals of Reservations
October 5 – 7, 2011
GALILEO 360 Fares and Document Production
October 19 – 21, 2011
SABRE Travel Network
April 2, 2013
Eway and Cybersource Payment Gateway
Fraud Management and Process Training
April 17, 2013
Power Turbo (OPUS)
June 22, 2015
Groundspan Limousine Bookings (Blacktie and Regent Limos)
July 5, 2015
Lanyon Hotels Booking tool
July 27, 2015
Consolidator Ticketing
August 12, 2015
Sabre Basic Reservations
May 23 - 26, 2017
Sabre
