Certified salesforce.com Developer , Administrator , Consultant with over 10 years expertise across many countries and diverse industries.
My business goal is to provide affordable solutions and service to assist businesses in being better.
I have worked on Marketing Tools like - Marketing Cloud ExactTarget , Hubspot , Pardot, Mailchimp and Marketo. Worked with 3rd Party Tools - Apto, propertyBase , Jungo ,servicemax etc Worked with many Analytics tools like Klipfolio , Tableau etc Used Zapier and other platform to integrate many cloud system like Salesforce , Freshbook , Gmail , Relate IQ , Zendesk , Wordpress.
12+ years of IT experience in Design, Development, Testing, and Administration spanning all facets of package software and Saas application implementation. Over 8 years of experience in the Salesforce.com CRM space that includes Administration, Configuration, Implementation, Development and Support experience. Experienced in Discovery Phase, Scoping Phase, Analysis and Implementation Phase. Implementation experience of Salesforce.com applications like the Sales, Marketing and Service, and Support Modules. Worked on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, Campaigns, Reports, and Dashboards. Have in-depth Knowledge and understanding of CRM business processes like Forecasting, Campaign Management, Lead Management, Order Management, Account Management, and Case Management. Designed Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements. Extensive experience of using declarative features like validation rules, workflows, approval process, dynamic approval process, sharing rules automation for satisfying complex business process automation's. Implemented security and sharing rules at object, field, and record level for different users at different levels of the organization also created various profiles and configured the permissions based on the organizational hierarchy. Expertise in Force.com technology stack: APEX, Visual Force, SOQL, SOSL. Experience in building Visual Force Pages, Visual Force Custom Controllers/ Components, Advanced Search Functionality, Reports, Dashboards, Tabs. Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages. Experience integrating SFDC with applications like Microsoft Outlook, ACT, etc. Strong Requirements gathering experience Conducting User Interviews, and preparing functional documents like Use Cases, Software Requirements Specifications (SRS). Good Knowledge of RDBMS, SQL. Experience in Query Optimization and Performance Tuning using tools like SQL Profiler, Index tuning, Windows Performance for monitoring and tuning MS SQL Server performance, Database consistency checks using DBCC Utilities. Knowledge in developing web-based applications using Java, PHP, XML, CSS,HTML, DHTML, XHTML, JavaScript and AJAX Technology. Expert in tasks such as data extraction, transforming and loading using SQL* Loader, Oracle External tables, database links in Oracle and DTS transformations in SQL Server for various file formats. Expert level skill in Database Migration from SQL Server 2000 to SQL Server 2005. Flexible, enthusiastic and project-oriented team player with solidØ communication and leadership skills to develop a creative solution for challenging client needs. Installed Salesforce Apps, configured and maintained user security permissions in compliance with organizational Needs. Experience of working with diverse database platforms including Oracle, SQL Server, MS Access. Involved in requirement gathering from the client location, knowledge transfer and setting expectations on project progress at the client end. Excellent communication and interpersonal skills, accustomed to working in both large and small team environments. A team player with a strong work ethic, a positive attitude and the ability to make the best use of individual resources. MY TECHNICAL SKILLS: SALESFORCE.COM- Salesforce CRM, Salesforce Admin, Apex Language, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, sales force offline Edition, Analytic Snapshots, Case Management System, SOQL, SOSL. SALESFORCE TOOLS AND INTEGRATION TOOL- Eclipse IDE, Apex Data Loader, Informatica Data Loader, Ibolt Integration studio. PROGRAMMING LANGUAGES- C++, Java, Apex, SQL RDBMS- MS Access, Oracle OPERATING SYSTEMS- Windows95/98/ XP/2000/vista, UNIX DATABASE TOOLS- Enterprise Manager, Query Analyzer, SQL Server Profiler, DTS, SSIS, SSRS, SSAS, Business intelligence Studio
Salesforce Apex
