Hire the best Salesforce Experts in Manchester, ENG
Check out Salesforce Experts in Manchester, ENG with the skills you need for your next job.
- $20 hourly
- 5.0/5
- (12 jobs)
Greetings! I have been working in customer support for over 8 years now with proven references that can be provided anytime. My experience includes effectively handing customer inquiries live chats, email, inbound and outbound calls. During my work experience, I have also been Chat Quality Assurance and Customer Support Trainer - training new agents in companies. Besides that, I have first-hand experience on eBay and Amazon platforms with adding products, inventory and price updates, and order fulfillment. I am experienced in CRM systems such as Salesforce, Zendesk, Help Scout, Hubspot, Intercom, and Insightly. I am also familiar with Trello, Notion, Slack and Hubstaff, and Time Doctor software. I have also had experience on eCommerce platforms such as Amazon, eBay, & Shopify, Magento, Bigcommerce, etc. I know how to use those platforms for customer orders, communications, and product listings. I had worked for companies from the USA, Finland, Austria, Isreal, and the UK. Thus, I am an outspoken representative that has experience dealing with customers all over the world. I am vast knowledge in active listening, handling angry customers, complaints, and de-escalation cases. I always strive to put a smile on every customer interaction, whether over email, chat, or by phone. By hiring me, you choose a dedicated customer representative who will represent your company brand as it's my own business. Feel free to ask any questions or doubts you might have. Regards Paulus Iyambo Your dedicated Customer Support Rep
Salesforce.com
Quality ControlBusiness OperationsAmazonMagento 2Microsoft WordSalesforce CRMTicketing SystemSales & MarketingZoho CRMOnline Chat SupportEmail SupportCall Center Management - $60 hourly
- 0.0/5
- (0 jobs)
Hey, With 4 years of experience in solution architecture, I have helped many global brands with following expertise including Proof of Concepts (PoCs), Blueprints, Roadmaps, IT Strategies, and more. Salesforce Expertise: 1. Development & Customization: Lightning components, Apex triggers, Apex classes, Visualforce. 2. Integration & Automation: REST API integration, Process Builder, Workflows, Validation rules. 3. Data Management: Data migration, Reports, Dashboards, Refactoring code. 4. Service Cloud Implementation: Service Console, Live Chat, Omni-Channel, Email to Case, Web to Case, Field Service Lightning. Key Integrations: 1. Payment Gateways: PayPal, Stripe. 2. Cloud Services: Amazon Web Services. 3. Mapping Services: Google Maps, Bing Maps. 4. SMS Services: Textey SMS, 360 SMS, SMS Magic. Achievements: 1. Developed custom apps and digital experiences to improve business processes and reduce paperwork. 2. Saved clients money by creating custom solutions. 3. Successfully completed projects for small teams and large MNCs, enhancing productivity and efficiency. Let's Connect: Not sure if I'm the right fit? Let's have a consultation to discuss your goals and how I can help. Thanks for considering my profile! Expertise: Salesforce, WordPress, Solutions Architecture, Enterprise Architecture, TOGAF, PDF Butler, Butler Sign, Conga Composer & Conga Sign, Salesforce Maps, High Velocity Sales, Digital Experiences, API Integrations, Apex, and Lightning Web Components.
Salesforce.com
Salesforce1Salesforce Marketing CloudSalesforce EinsteinAnalytics DashboardSalesforce Sales CloudEnterprise ArchitectureExpertAPISalesforce CPQAPI IntegrationSalesforce LightningSalesforce Service CloudCommerce CloudSalesforce CRMSalesforce - $25 hourly
- 4.4/5
- (1 job)
This is Malik Ahtesham Murtaza an enthusiastic and smart working Customer Success specialist and Virtual assistant. I am a dedicated individual who believes the work is done. I have 2.5 years of professional experience as a Customer Success associate and 4 months of experience as a Virtual Assistant. Additionally, I have also done a short project on Upwork as a Customer Success specialist. My experiences working in Customer Success gave me great experiences regarding customer success, customer retention, soft communication skills, problem-solving, and customer satisfaction skills. I have an excellent track record of customer satisfaction as well as retention. My 4 months experience as a Virtual Assistant also gave me a great experience to work with an international client through an agency. As a client-centric professional, my expertise lies in interacting and coordinating with clients through multiple communication channels along with recommending the best alternatives/Products to meet within-depth exposure of establishing and maintaining productive client relationships and providing outstanding service and support to meet and surpass expectations and requirements. My academic and professional strengths have greatly contributed to the development of my communication, teamwork, and problem-solving skills. I bring clear and effective communication to build professional connections with co-workers, management, and customers. I would welcome the opportunity to further discuss the details of my experience and attributes which I believe will be an asset to your team. Throughout my carrier, I have managed customer communications and initiatives to improve customer service, satisfaction, and retention. My areas of expertise include, - Social media marketing - Social media management - Email marketing - Social media post crafting - Canva - DocuSign - Oracle NetSuite - MS word - MS excel - MS PowerPoint - Outlook - Google sheet - Google voice - Constant Contact also similar to MailChimp. - Salesforce and similar to Hubspot - Customer service, Customer Success, customer support, customer sales, Email support. - Strong command of English grammar as well as fluency in speaking. - Client retention, customer relationship, Customer engagement. - Handling muddles calls, messages, and Emails. - Identifying collaboration issues creating critical thinking suggestions and suggesting normalizing group tasks. I would love to achieve company targets for better outcomes and productivity. What's more, you will be content with my work. Thanks. Malik Ahtesham Murtaza
Salesforce.com
Order TrackingOnline Chat SupportHubSpotEmail CommunicationEmail SupportCustomer OnboardingSalesforce CRMSlackCustomer SupportCustomer RetentionEmail MarketingSocial Customer ServiceCustomer SatisfactionSocial Media Marketing - $20 hourly
- 0.0/5
- (0 jobs)
As a professional Salesforce Administrator with one year of hands-on experience, I am proficient in managing the full lifecycle of Salesforce implementations from setup to ongoing administration and support. My background includes configuring objects, fields, workflows, and approvals to streamline business processes. I also specialise in customising the platform through tools like Flows.
Salesforce.com
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