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Hire the best Salesforce Service Cloud Freelancers in London, ENG

Check out Salesforce Service Cloud Freelancers in London, ENG with the skills you need for your next job.
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  • $35 hourly
    • 4.5/5
    • (7 jobs)
    I’m a Salesforce Consultant and Microsoft Certified Power Platform Developer with 6+ years of experience helping businesses transform their operations through intelligent automation, powerful dashboards, and scalable cloud solutions. On the Salesforce side, I specialize across the entire ecosystem – including Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Field Service Lightning (FSL), Data Cloud, and the latest AI Agentic capabilities. I design and implement end-to-end workflows, custom LWC components, and seamless integrations with SaaS platforms to deliver personalized, data-driven experiences. On the Microsoft front, I help clients unlock efficiency using the Power Platform. I build automated workflows, interactive Power BI dashboards, custom Power Apps, and connect them with SharePoint, Dataverse, Excel, SQL, and Dynamics 365 Business Central. Whether it’s developing a no-code app, setting up ERP reporting, or streamlining warehouse operations, I deliver solutions that scale. Core Skills: 1. Salesforce Expertise: -- Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud -- Field Service Lightning (FSL), Data Cloud, Agentic AI / AI Agents -- Lightning Web Components (LWC), Apex, Flows, Visualforce -- Extending Salesforce CRM with apps from AppExchange, salesforce APIs and Integration with other platforms --Workflow Automation, Custom Reports & Dashboards 2. Microsoft Power Platform: -- Power Apps (Canvas & Model-Driven), Power Automate -- Power BI (Interactive Dashboards, Real-Time Reports) -- SharePoint Integration, Dataverse, Excel, SQL -- Microsoft Dynamics 365 Business Central (Customization, Reporting, Finance, Procurement, Inventory Modules) -- No-Code App Development, Business Process Automation -- Stripe Reconciliation, ERP Analytics (Looker, Power BI) Happy to have a conversation around your business needs before taking on a contract. Thank you.
    Featured Skill Salesforce Service Cloud
    AI Consulting
    Apex
    Data Cloud
    AI Agent Development
    Salesforce CRM
    Microsoft Power BI Data Visualization
    Microsoft Dynamics CRM
    Salesforce Marketing Cloud
    Salesforce CPQ
    Salesforce Lightning
    Mulesoft
    Salesforce Sales Cloud
    Microsoft PowerApps
    Microsoft SharePoint Administration
  • $40 hourly
    • 4.9/5
    • (9 jobs)
    With 14+ years of expertise, I specialize in Salesforce implementation & customization, AI-driven solutions, and full-stack development. As the Head of WTT Solutions and a Salesforce Consulting Partner at Innovadel Technologies, I lead teams delivering cutting-edge web, mobile, AI, and CRM solutions for startups to Fortune 500 companies. 🔹 Salesforce Solutions – Sales, Service, Marketing, Experience, Health & Commerce Cloud, AppExchange Development, CRM Migrations, API Integrations (Stripe, Mailchimp, DocuSign, etc.), and Solution Architecture. 🔹 Full-Stack & AI Development – MERN, PHP Laravel, Node.js, ASP.Net, Python (AI-focused), React Native, AI/ML (OpenAI, ChatGPT, Object Detection). 🔹 Cloud & Databases – AWS, MongoDB, PostgreSQL, MSSQL, MySQL. 🔹 Core Services – SaaS Development, AI Integration, MVP Building, Technical Consulting, and Scalable System Architecture. Trusted by industry leaders like Turner Broadcasting, Movado, Superdrug, Experian, and Cloudinary, I deliver high-impact, scalable technology solutions that drive business growth. Let's build something innovative together! 🚀
    Featured Skill Salesforce Service Cloud
    API Development
    Web Application
    Mobile App
    Salesforce App Development
    Apex
    Salesforce Marketing Cloud
    Salesforce
    Demandware
    Salesforce CRM
    Salesforce Sales Cloud
    Ecommerce Website Development
    Salesforce Lightning
    JavaScript
  • $50 hourly
    • 5.0/5
    • (13 jobs)
    I am an enthusiastic and 4x certified Salesforce Developer and Technical Consultant with over five years of extensive experience in Salesforce platform development. My expertise spans across various Salesforce clouds including CPQ, Sales, Service, Marketing, and Pardot. I have a proven track record of delivering successful Salesforce projects across diverse industries, such as construction, real estate, healthcare, trucking, and hotel management. As a Senior Salesforce Developer, I specialize in building scalable solutions with deep expertise in Apex. ••• Core Expertise ••• Salesforce Sales Cloud Salesforce Service Cloud Salesforce Community Cloud Salesforce CPQ Salesforce Analytics Studio Pardot (Marketing Cloud Account Engagement) Quote Calculator Plugin (QCP) Integration with Salesforce CRM Customization Custom Fields & Objects Workflow Rules, Process Builders & Flow Builder Email Services & Templates Named Credentials and Remote Site Settings Advanced Approvals Processes Custom Settings & Metadata Salesforce Data Security (Field & Object Level Security) Org-Wide Defaults Permission Sets Sharing Rules Roles & Profiles Omni-Channel Case Routing Advanced Dashboards & Reports Advanced Email Automation Advanced PDF Invoice Generation using Visualforce High Velocity Sales Salesforce App Development Lifecycle Users and Queue Management API Integration RESTful APIs •••Technology Stack••• Lightning Web Components Aura Components Visualforce Development Lightning Design Systems Apex JavaScript HTML & CSS SQL, SOQL and SOSL •••Tools & Systems••• Salesforce DevOps Center Snowflake Workbench Tableau Figma OwnBackup Zapier Oracle Cloud Jira Bitbucket Git Zuora (Subscription Management) Dell Boomi Gearset (DevOps for Salesforce)
    Featured Skill Salesforce Service Cloud
    SOQL
    Salesforce CPQ
    Salesforce
    Visualforce
    Software Integration
    Salesforce Sales Cloud
    API Integration
    Salesforce App Development
    Salesforce CRM
    Apex
    Salesforce Lightning
    CSS
    JavaScript
    HTML
  • $50 hourly
    • 0.0/5
    • (0 jobs)
    Experienced Product Manager and Research Lead with a solid track record of driving digital transformation through strategic product development, user-focused design, and data-led decision making. My work spans job boards, ATS platforms, SaaS tools, and digital solutions. Bringing together research, UX strategy, and cross-functional collaboration to build meaningful products that create real impact. I’ve worked with leading education, energy, and tech organisations to deliver product strategies that enhance customer experience, improve operational efficiency, and support business growth. From conducting qualitative and quantitative research to designing user journeys and implementing engagement strategies, I ensure every decision is grounded in user insight and aligned with business goals. ►My Expertise Includes: -Product & UX Strategy -Building and managing product roadmaps -Leading product discovery and development cycles -Creating user journeys, wireframes, and process flows -Designing and delivering customer research initiatives -Driving engagement through product-led growth strategies -Digital Platforms (SaaS, ATS, CRM) -Experience across SaaS and ATS platforms (e.g. AOCJobs, internal HR tools) -Optimising systems for user adoption and stakeholder value -Enhancing UX/UI design for job seekers and employers -CRM tool experience (Salesforce, HubSpot) -Data-Driven Research & Market Insights -Quantitative & qualitative research methodologies -Net Promoter Score (NPS) tracking & customer feedback loops -Competitor and market analysis to inform product direction -Social listening, sentiment analysis, and survey design -Business Strategy & Operational Excellence -Aligning product development with business planning -Leading change management initiatives -Streamlining operations for cross-team collaboration -Driving cost reduction and budget alignment through vendor negotiation ►Industry Focus: -Recruitment & HR Tech -SaaS (Job Boards, CRM, ATS) -Education & Membership Services -Digital Transformation in Utilities & Energy -Fintech (account/stakeholder management ) ►Technical Strengths: -Agile & Scrum methodologies -UX-Led Product Design -Cross-Functional Collaboration -Customer & Stakeholder Engagement -Research Ops & Team Mentorship -Content & Web Strategy (with SEO) -CRM & ATS Experience (e.g. HubSpot, Workday) -Front-End Literacy (HTML, CSS, Python, Java – for UX collaboration & CMS updates) -Data-Led Decision Making & Analytics -GDPR & Compliance Awareness -Digital Transformation in Recruitment & Membership Sectors
    Featured Skill Salesforce Service Cloud
    Product Management
    SQL
    AWS Development
    Copywriting
    UX & UI
    Agile Project Management
    Project Management
    Design Mockup
    Coding Art
    Python
    Email Communication
    PRINCE2
    Zendesk
  • $25 hourly
    • 5.0/5
    • (1 job)
    I am new to Upwork and I am an experienced, London-based Certified Salesforce Consultant, Senior Administrator, and Developer, with over 7 years of international, national, and operational technical level experience in initiating effective strategies in full-stack Salesforce Implementation, customization, integration and Configuration to meet company or clients' requirements. In addition, I am a multi-skilled Software Developer with extensive hands-on experience in Digital Transformation Technologies, Design, Integration, and maintaining high-quality Enterprise-level Salesforce solutions. SPECIALTIES & CORE SKILLS: • Business Analysis, Consultation, and Implementation • Effective Communication and Collaboration • Business Process Automation: Flows, Validation Rules, Apex Triggers, Asynchronous Apex • CRM Analytics (Enstein Analytics) • Salesforce Organization and Record-level Security, Reports & Dashboards • Data Analysis & Database Manipulation: SOQL, SOSL • Unit Testing and Salesforce Architecting SALESFORCE PRODUCTS PORTFOLIO • Sales Cloud • Service Cloud • CRM Analytics • Salesforce CPQ • Marketing Cloud • Experience Cloud WHY HIRE ME? I'm well equipped to get the job done within the shortest possible timeframe and "optimum client satisfaction" is my principle regardless if it is a small project or a major project. In addition, I will also give you free top-down Salesforce implementation strategies on your business or project to boost productivity and also effectively communicate and collaborate with you at every stage of the project and with other team members in your organization if needed until the project is fully delivered. In addition, I am open to short-term and long-term contract opportunities CERTIFICATIONS: Salesforce Certified Administrator Salesforce Certified Platform App Builder Salesforce Certified Advanced Administrator Salesforce Certified Platform Developer
    Featured Skill Salesforce Service Cloud
    CSS
    HTML
    JSON
    Apex
    SOSL
    SOQL
    Salesforce Einstein
    Salesforce App Development
    Salesforce Marketing Cloud
    Salesforce Wave Analytics
    Salesforce Lightning
    Salesforce CPQ
    Salesforce Sales Cloud
    Salesforce CRM
  • $35 hourly
    • 0.0/5
    • (0 jobs)
    Salesforce Architect with over 10 years of experience specializing in the Salesforce ecosystem. Proven track record of designing and implementing complex, scalable CRM solutions across Sales Cloud, Service Cloud, Data Cloud, and other Salesforce products. Expertise in enterprise architecture, process automation, data modeling, and system integrations, ensuring seamless cross-cloud functionality. Strong background in APEX, Lightning, Flows, and API integrations, optimizing Salesforce environments for efficiency and scalability.
    Featured Skill Salesforce Service Cloud
    Automated Workflow
    Data Cloud
    Salesforce Sales Cloud
    Salesforce CRM
    API
    Email Automation
    JavaScript
    Apex
    SQL
    Salesforce Lightning
    Salesforce App Development
    Salesforce Marketing Cloud
    Salesforce
    Architectural Design
  • $40 hourly
    • 0.0/5
    • (0 jobs)
    Certified Salesforce Administrator | CRM Enthusiast | Eager to Grow in the Salesforce Ecosystem Hi there! I’m Mark, a certified Salesforce Administrator (ADM201) who’s passionate about helping businesses get the most out of their CRM systems. While I’m relatively new to the Salesforce ecosystem, I bring a strong foundation in Salesforce configuration, process automation and data management along with over 16 years of customer service experience. I’m eager to take on new challenges, learn and further develop my Salesforce skills while delivering value to your business. I’ve already gained hands-on experience with Salesforce through projects and training, including customising the Nonprofit Success Pack (NPSP), automating processes with Salesforce Flows and creating user-friendly dashboards and reports. I’m excited to bring my enthusiasm, attention to detail and problem-solving skills to your projects. What I Offer Certified Salesforce Administrator (ADM201) and Salesforce Associate Experience in Salesforce configuration including custom objects, fields and page layouts Skilled in process automation using Salesforce Flows, Process Builder and Workflow Rules Proficient in user management, security settings and role hierarchies Strong data management skills including data imports, exports and deduplication Ability to create and optimise reports, dashboards and data visualisations Familiarity with Salesforce integrations, AppExchange apps and system architecture Knowledge of the Nonprofit Success Pack (NPSP) for donor management Why Work With Me? I’m a quick learner with a genuine passion for Salesforce and a commitment to continuous improvement. While I’m still growing in the ecosystem, I bring a fresh perspective, a strong work ethic and a dedication to delivering high-quality results. I’m excited to collaborate with you, learn from your projects and help you achieve your goals with Salesforce. Let’s Grow Together! If you’re looking for a motivated and detail-oriented Salesforce Administrator who’s eager to learn and contribute to your success, I’d love to hear from you. Let’s work together to make the most of Salesforce for your business while I continue to develop my skills in this amazing ecosystem.
    Featured Skill Salesforce Service Cloud
    Data Management
    Data Analysis
    Problem Solving
    Salesforce Sales Cloud
    Salesforce Lightning
    Salesforce
    Salesforce CRM
  • $40 hourly
    • 0.0/5
    • (0 jobs)
    I've been working in the Salesforce industry for 7 years now, in a variety of companies. My main experiences are around: - Flows - Reports and dashboards - Data extraction using SOQL - Service Cloud set up/maintenance including Omni Channel - Sales Cloud management - SSO setup and management
    Featured Skill Salesforce Service Cloud
    Data Entry
    Salesforce CRM
    Salesforce Lightning
    Salesforce Sales Cloud
    SOQL
    Salesforce
  • $95 hourly
    • 4.4/5
    • (50 jobs)
    Helped 50+ companies from a variety of industries to successfully implement Salesforce and CPQ. Salesforce Certified CPQ Specialist, System & Application Architect, Salesforce Developer, Salesforce lightning expert with more than 10 years of experience in designing, developing & testing Salesforce Applications. Worked with Commercial Clients to enterprise clients helping them improve & transform their Salesforce implementations to improve business process. I have more than 8 years of experience in Apttus and Salesforce CPQ(Steelbrick CPQ) and I have completed the following certifications: 1.Salesforce Certified CPQ Specialist 2.Apttus Quote to Cash Certified 3.Apttus CPQ certified. 4.Salesforce Certified Community Cloud Consultant 5.Salesforce.com certified administrator(ADM-201) 6.Salesforce.com Certified Advanced Administrator(ADM-311) 7.Salesforce.com Certified Sales Cloud Consultant 8.Salesforce.com Certified Service Cloud Consultant 9.Salesforce.com Certified App Builder 10. Salesforce Certified Platform Developer I 11.Salesforce Certified Platform Developer II 12.Salesforce Certified Sharing and Visibility Designer 13.Salesforce Certified Data Architecture & Management Designer 14.Salesforce Certified Application Architect 15.Salesforce Certified Development Lifecycle & Deployment Designer 16.Salesforce Certified Integration Architecture Designer 17.Salesforce Certified Identity and Access Management Designer 18.Salesforce Certified System Architect 19.Salesforce Certified Mobile Application Architect Expert in Salescloud and service cloud implementation. Expert in CPQ configuration and customization, CPQ template, Quotes, Order. Expert in docusign, Conga templates. Expert in Salesforce pardot. Expert in handling complex pricing and rules scenario in CPQ. Expert in UI Development using Visualforce, JQuery, CSS, HTML. Expert in writing Apex Classes, Triggers, Batch Apex, Test Classes. Expert in architecting and designing solutions in Salesforce. Expert in Salesforce Lightning. Expert in Data Migration using Data Loader. Expert in Salesforce report and dashboard Expert in Real-time or Asynchronous integration. Expert in Migrating legacy applications to Force.com platform
    Featured Skill Salesforce Service Cloud
    Cloud Computing
    Apttus
    CPQ Software
    Salesforce CPQ
    Apex
    Salesforce App Development
    HTML
    Customer Relationship Management
    CPQ Apttus
    Salesforce CRM
    Salesforce Lightning
    Salesforce Sales Cloud
    Salesforce Marketing Cloud
  • $50 hourly
    • 0.0/5
    • (0 jobs)
    I will help you with any of your salesforce issues/ development/admin/design/consultation/architect work on any of the below components: • Integrations REST/SOAP/Middleware • Apex Classes/Triggers/Batches/Platform Events • Lightning Web Components • Aura Components • Visualforce Pages • Workflow Rules and Process Builders and their Migration to Flow • Technical debt • Page layouts, Record Type and Assignments to the App • Approval process • Custom Application • Custom Objects/Settings/Metadata • Reports and Dashboards • Live Agent/Chat • Profiles and Roles • Queues/ Public Groups • Sharing Rules • Validation Rules • Setting up external access • Setting up experience cloud community • Assignment rule for Lead or Case • Nonprofit package-related customisation • Education Cloud development • CPQ Developer • Financial Service Cloud design & implementation Salesforce experience summery • Implemented custom opportunity for partner portal involving Visualforce page, JavaScript, Apex controller, trigger and some pricing population through workflow • Developed Rest API integration that retrieved data in JSON format through scheduler batch apex making sure by load testing that handle 10k data to meet limit. Data is then processed through trigger to store in stack object then process to create hierarchy Campaign tree based on region - model - version and attached as Lead or Contact identified base combination of name + email. • Implemented OpportunityLineItem Visualforce force using extensive JavaScript to make line items editable, make read-only and calculate discount/margin on the fly for opportunity layout. • Combined number of Case trigger to reduce the number of SOQL queries making sure use case are not broken and intact • Implemented/refactored Visualforce page for internal user and partner portal user show/hide section, used JavaScript to query opportunity, orders, and shipping details to validate various business processes • Implemented/refactored Lightning Aura component for opportunity line items on the opportunity page to either add all line times or delete all line items use case • Maintained and refactored Lightning Aura component for iframe to display external system data • Use the Lightning Aura component to show a custom link on the home page that is configured using custom metadata base on country, business unit etc • Lightning Aura component for probability override component to custom message & and allow to override probability • Implemented Lightning Aura quick action as wrapper that calls LWC component to make rest call-out using Continuation API and use client-side JavaScript controller to bridge between apex class and pop-up page to show either error to make rest API call-out • Implemented approval process, workflow, process builder for opportunity, case etc • Manages flow for account object to look up user to make incoming SAP record's sales manager account owner • Implemented role hierarchy for Europe direct, indirect, and industrial for cross counties sharing • Implemented Territory Management combined with Role hierarchy for United States account, opportunity sharing making sure visibility was set based on region/channel cross-functional team • oversee integration, and maintained legacy integration with multiple SAP, and JDE systems with sterling integrator for many countries & and regions across the world • Architect Trade Loan, Mobile office for object schema, lookup relationship, master-detail relationship, approval process, sharing, user interface etc • Developed connected app & oversaw integration, analysed on two-way or one-way integration for opportunity and account • Help stakeholder with their reporting and dashboard needs etc Technical expertise includes (Skills) • Java 1.5,1.6 J2EE 5.0(Java EE), EJB 1.x, 2.x, 3.x, Servlets 2.5, RMI, JSP, JSF, JSTL, JMS, JNDI, JDBC • .NET, C#, VB.NET ASP.NET Web form, MVC and Entity Framework • XML, XSD, XPath, XSLT, DOM, DTD, SOAP, WSDL, XML Schema, JDOM, JSON • Eclipse IDE, JBuilder, Netbeans IDE, MyEclipse IDE, Force.com IDE, Visual Studio, Microsoft SQL Server Management Studio, QlikView and Tableau Desktop BI Tools, Postman, Swagger, MuleSoft Anypoint Studio • Oracle (PL/SQL,SQL*Plus, Procedure, Trigger), MySQL, MS Access, Microsoft SQL Server, HSQLDB, JavaDB • JBoss4.x, Tomcat, WampServer, Sun Glassfish Enterprise Server, Sun Java System Application Server • Swing, Multi-threading, Struts 1.x, 2.x, Spring 2.x, Spring MVC, Hibernate 3, JUnit, Cactus, DBUnit, HtmlUnit, • Continuous integration with Cruise Control and Hudson (now Jenkins), Load-tester Apache JMeter, JConsole, Selenium, TeamCity, Octopus, Git, NuGet package and PowerShell scripting. • Agile methods - Extreme Programming (XP), Unified Process (UP) and Scrum • UML, Apache Ant 1.x, NAnt, Maven, PowerShell, Log4j, DOS Script, bash shell • Microsoft Windows - 95, 98, NT, 2000, XP, Vista, 7, 8, 10, Unix, Linux • Visual Basic, VB.NET, ASP.NET Web form,
    Featured Skill Salesforce Service Cloud
    Web Application Development
    Apex
    Enterprise Software Development
    Java
    C#
    ASP.NET MVC
    ASP.NET
    .NET Framework
    Salesforce Lightning
    Salesforce Sales Cloud
    Salesforce CPQ
    Salesforce App Development
    System Administration
    Salesforce
  • $30 hourly
    • 0.0/5
    • (0 jobs)
    Summary Ashish has around 16+ years in providing value driven IT solutions (around 11 years in salesforce ecosystem), providing functional and technical consulting services. His key focus area are Salesforce Solution design and Architecture, delivery, support and Project Quality Control. He has worked across multiple clouds (sales, service, marketing, communities etc..) and has a good understanding of integrating Salesforce with complex IT landscapes. He has been helping the clients across the regions (NA, Europe, Africa, Asia Pacific), across the industries such as CMT, Manufacturing, BFSI, Automobile, HR and Real Estate. while helping them with solutions spanning across key functional verticals such as Sales, Marketing, Customer Services, Finance and Accounting
    Featured Skill Salesforce Service Cloud
    Solution Architecture
    Tutoring
    Data Entry
    Salesforce Lightning
    Salesforce Marketing Cloud
    Salesforce Email Studio
    Salesforce CRM
    Salesforce Sales Cloud
    Salesforce App Development
    Salesforce
  • $70 hourly
    • 0.0/5
    • (0 jobs)
    I develop tailored Salesforce automation solutions that supercharge your efficiency and maximize customer engagement! What I Offer: - Automated Workflows and Processes: From lead assignment to task tracking, I set up automation that reduces manual work, allowing your team to focus on high-value tasks. - Data-Driven Insights: I build dashboards and reports that give you clear, actionable insights at a glance, empowering data-driven decision-making. - Personalized Customer Journeys: Using Salesforce Marketing Cloud and automation tools, I create workflows that nurture leads and build lasting customer relationships. - Custom Integrations: Whether it’s integrating Salesforce with your existing CRM or connecting third-party apps, I ensure seamless data flow and enhanced productivity. Results You Can Expect: - Increased Efficiency: Automate repetitive tasks, streamline operations, and reduce human error. - Improved Customer Engagement: Personalize communication at scale with automated follow-ups and targeted marketing. - Enhanced Data Accuracy: Automate data entry and synchronization across platforms, maintaining consistency and reliability. How We’ll Work Together: - Discovery: We discuss your unique business needs and outline the most impactful automation strategies. - Implementation: I build, test, and optimize your Salesforce automations, ensuring they work flawlessly. - Feedback and Iteration: You review the system, and I fine-tune it according to your feedback. - Deployment and Support: Once approved, I’ll help you deploy the solution and provide ongoing support as needed.
    Featured Skill Salesforce Service Cloud
    Podcast Production
    Animation
    Augmented Reality
    Virtual Reality
    System Automation
    CRM Automation
    Automation
    n8n
    Salesforce App Development
    Salesforce Sales Cloud
    Salesforce Marketing Cloud
    Salesforce Einstein
    Salesforce Lightning
    Salesforce CRM
    Salesforce
    Responsive Design
    Web Design
  • $15 hourly
    • 0.0/5
    • (0 jobs)
    Hi! I’m a skilled Salesforce Administrator helping businesses optimize and automate their CRM processes. I specialize in Salesforce configuration, user management, workflow automation, reporting, and system customization to ensure smooth and efficient operations.
    Featured Skill Salesforce Service Cloud
    Data Management
    Salesforce Sales Cloud
    Business Process Automation
    Report
    Salesforce Lightning
    Salesforce CRM
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