Hire the best Salesforce Service Cloud Freelancers in Quezon City, PH

Check out Salesforce Service Cloud Freelancers in Quezon City, PH with the skills you need for your next job.
Clients rate Salesforce Service Cloud professionals
Rating is 4.7 out of 5.
4.7/5
based on 144 client reviews
  • $15 hourly
    I currently work for a Fortune 500 FinTech company that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. My area of expertise involves Process Documentation, Implementation. I also participated in the Lean Six Sigma program overview which helps me identify areas of opportunity that would help an approximate 3000 and above CSRs globally to provide top notch customer service experience for our Customers. My current function allows to work on system migration, integration, and enhancement that enables all employees to work on a unified customer platform through Single Sign On approach. As a Business Analyst, my skills are as follows: 1. Business Analysis - Business Requirements Gathering: ensuring that requirements for strategic projects and programs are captured and solutions are delivered to meet the needs of our internal and external customers. - Data Analysis: determine feasibility of request and if it indeed require system change or improve current process. Data analysis helps the company being cost and time efficient. - Process Improvement: Collaborate with business partners, solutions delivery teams, and other cross-functional team members. I facilitate workshops to document and map operational workflows and procedures. 2. Tools/Technology: - System Enhancements and Migration: My current role is to migrate tools for a more efficient and better customer and CSR experience. Some of the migration I've worked on involved dos-based functions to web-based functions, email to case functions, and autocase functionalities in Salesforce. 3. Interpersonal: - Customer Service: We make sure to user end feedback about the tool, ask for suggestions on how to make it better through Surveys, Focused Group Discussions and Side by Sides. - People Management: My responsibility is to ensure I provide coaching in a timely manner to help improve their performance, as well as correct any untoward behavior not aligned with the company policies. Also guide them on their personal and career development by ensuring I list them and allow them to participate on trainings and certifications available.
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    User Acceptance Testing
    People Management
    Customer Support
    Customer Service
    Business Analysis
    Phone Support
    Email Support
  • $6 hourly
    I'm a Customer Service Associate and Technical Support Representative with more than 9 years of experience providing top quality support to customers who are in need. I am skilled in communicating with clients over the phone, chat, and email. I possess the qualities of a good team player for being committed, reliable, hardworking, and disciplined. I am eager to learn new tools that would get the job done well.
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    Customer Service
    Data Entry
    Customer Support
    Zendesk
    Phone Support
    Online Chat Support
    Zoho CRM
  • $15 hourly
    Salesforce administrator who works VA on the side. Open for fulltime or partime. Send connect and let's chat.
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    Salesforce Sales Cloud
    Salesforce Lightning
    Salesforce CRM
    Salesforce
    Graphic Design
    BPO Call Center
  • $5 hourly
    👩🏿‍🎓 Bachelors Degree - Business Management ☎️ 18 years experience as a Customer Service Specialist - Helpdesk, Email Support, Order Processing and Billing, Appointment Setting 💻 I have experience with Salesforce Cloud Service and Salesforce Lightning but I am excited to learn to use any new tools to perform the job done easily. ⚡️ Hardworking individual, professional, and provides 100% high quality service to my clients I've dealt with 🤝 I look forward to work with you and help you grow and succeed with your business
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    Order Entry
    Customer Service
    Salesforce Lightning
    Data Entry
    Administrative Support
    Email Etiquette
    Microsoft Excel
    Customer Support
    Email Communication
    Real Estate Cold Calling
    Order Processing
    Online Chat Support
  • $6 hourly
    Brings out the best in me in Everything. Known Cumlaude in my Country and An athlete. Have the best speaking strategies that i have in my life. Has been rank one of the Highest Test Scores in TOEL here in the Philippines. A fashion designer also.
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    Email Support
    Customer Support
    Interpersonal Skills
    Product Knowledge
    Communication Etiquette
    Order Tracking
    Email Communication
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