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Hire the best Salesforce Service Cloud Freelancers in Austin, TX

Check out Salesforce Service Cloud Freelancers in Austin, TX with the skills you need for your next job.
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  • $125 hourly

    • 4.7/5
    • (28 jobs)
    With 15 years in full-stack development, leveraging technologies like Java, JavaScript, TypeScript, CSS, TailwindCSS, React, React Native, and Next.js, I've successfully developed over 500 digital products, each reflecting a meticulous application of UI/UX design principles. Additionally, as a certified Salesforce and HubSpot administrator and developer, I bring expertise in managing and customizing CRM and marketing solutions to enhance your digital strategy further. My commitment extends beyond crafting efficient, scalable solutions to encompass clear communication and mindful product management, ensuring your projects are aligned with your goals and delivered precisely and punctually.
    vsuc_fltilesrefresh_TrophyIcon Salesforce Service Cloud
    Front-End Development
    Salesforce Sales Cloud
    Salesforce Wave Analytics
    Apex
    Salesforce CRM
    Salesforce Lightning
    Salesforce Marketing Cloud
    Commerce Cloud
    Salesforce App Development
  • $95 hourly

    • 5.0/5
    • (1 job)
    I'm a certified Sales Cloud consultant, Service Cloud consultant and Administrator, working as a Salesforce admin, consultant, and developer since 2017. I act in a hands-on fashion to ensure clients achieve the business outcomes they need. I'm proficient in most Salesforce product suites, have done full implementations, integrations, and customizations. I'm familiar with all automation tools in Salesforce, such as Flows, Apex triggers, batch class automations, REST APIs and more. Additionally, I've worked with Hubspot, Salesloft, Outreach, and other sales and marketing solutions. Additionally, I am proficient in SQL and business analysis toolsets.
    vsuc_fltilesrefresh_TrophyIcon Salesforce Service Cloud
    Pardot Marketing
    Salesforce Sales Cloud
    HubSpot
    Salesforce CRM
    Salesforce
    Salesforce Lightning
    Salesforce App Development
    Pardot
  • $75 hourly

    • 5.0/5
    • (3 jobs)
    Most leaders see support as a cost center, but with the proper tools, processes, and training your support organization can not only reduce costs but drive customer retention and generate revenue. As a support executive I have built and improved support teams in telecom, cloud/SaaS (AWS), and private start-ups at one point leading a Support organization with a budget of $20M supporting over 80 different products. As a former support agent, I have the technical background to implement solutions myself using Zendesk (3yrs admin experience on Support, Chat, Talk, and Guide) and Salesforce (Service Cloud). My two degrees in Electrical Engineering and even my research in my Sports Nutrition degree provided a backbone of root cause and data analyses, allowing for reporting of metrics (Zendesk Explore, native Salesforce, Domo, Periscope) and analysis (Excel, SPSS) focused on improving customer satisfaction and retention. In all experiences I have taught myself skillsets beneficial to the role including AWS, SQL, and basic CSS and JS for Zendesk Guide. Finally, I have built and led international support teams, easily earning the trust of the support agents, managers, and peers. I look forward to assisting clients who would like to: - Build a multi-tiered customer and/or technical support organization from scratch. - Build or improve Zendesk functionality (E2E admin function). - Create processes and training for support staff to improve KPIs. - Pivot from a customer support/experience function to customer success using data analyses to drive customer retention and revenue generating opportunities. - Improve support KPI and performance reporting coupled with customer revenue and development metrics to highlight strategic opportunities for cross-team collaboration and improvement. - Implement "get to green" initiatives (improving/saving Enterprise customer relationships, outage/escalation communication and resolution).
    vsuc_fltilesrefresh_TrophyIcon Salesforce Service Cloud
    Zendesk API
    Executive Support
    Technical Support
    Microsoft Excel
    Data Analysis
    Customer Support
    Domo
    Zendesk
    Tableau
  • $115 hourly

    • 5.0/5
    • (7 jobs)
    I am a certified Salesforce Administrator with 5+ years of experience in architecting and streamlining Salesforce implementations to drive organizational success. I have a passion for creating scalable CRM solutions tailored to meet your business needs - whether your company is new to Salesforce or needs help optimizing an existing Salesforce instance, I would love to help you get your business where it needs to go! Services I offer: - Salesforce Implementation - User Setup, Custom Objects, Page Layouts, Automations, Reporting - Salesforce integration with 3rd party systems and apps - Troubleshooting Salesforce Issues Technical Skills: - Proficient in Salesforce administration, customization, and configuration. - Strong knowledge of Salesforce best practices and data management. - Experience in managing complex Salesforce Orgs with multiple companies. - Highly effective using Salesforce Flow to automate business processes - Salesforce Reporting and Analytics - Experience with a wide range of Salesforce products including but not limited to Sales Cloud, Service Cloud, Marketing Cloud, Pardot, CRM Analytics, Experience Cloud and Salesforce Maps - Experience implementing 3rd Party Salesforce Integrations including but not limited to DocuSign, ZoomInfo, FormAssembly, Tray.io, Zapier, Stripe, ClearSpider Inventory Management, Impartner PRM, and Dialpad
    vsuc_fltilesrefresh_TrophyIcon Salesforce Service Cloud
    API
    Pardot
    HubSpot
    Salesforce Marketing Cloud
    Data Visualization
    Data Analysis
    CRM Automation
    Data Analytics
    Third-Party Integration
    Salesforce App Development
    Salesforce Sales Cloud
    Salesforce Lightning
    Salesforce CRM
    Salesforce
  • $60 hourly

    • 4.2/5
    • (17 jobs)
    12X Certified Salesforce Consultant with a wide variety of platform knowledge. Able to handle simple configurations such as creating custom fields, objects, page layouts, lightning pages, reports, and dashboards, and more advanced automation such as Process Builder and Flows. I am interested in contract work and building relationships with businesses along the way. If you have any other questions, feel free to reach out and ask.
    vsuc_fltilesrefresh_TrophyIcon Salesforce Service Cloud
    Salesforce Lightning
    Salesforce Sales Cloud
  • $150 hourly

    • 0.0/5
    • (0 jobs)
    I bring order to chaos through effective business system design. Experience with Salesforce, Netsuite, Pendo, Jira, and Confluence.
    vsuc_fltilesrefresh_TrophyIcon Salesforce Service Cloud
    Salesforce Lightning
    Salesforce CRM
  • $50 hourly

    • 0.0/5
    • (0 jobs)
    14+ years of experience collaborating- as a Product Manager / Product Owner & Quality Assurance Lead with a diverse background in Software Engineering, Education, Healthcare (Medicaid), Commercial Auto Insurance, and legal service industries. ● A Product Manager / Product Owner with 5 years of experience driving growth and customer satisfaction through successful data analysis, product development, and usability improvements. ● Developed and launched multiple new Medicaid and CHIP-related Products for the Texas State Health and Human Services Commission’s Data Analytics Team, a Case Management portal for IBM (Via Salesforce Service Cloud) Legal service trial for Thomson Reuters, and designed feedback loop and product optimization initiatives. ● Proficient in analyzing large datasets to uncover trends, patterns, & insights. ● Skilled in SQL for data extraction and manipulation. ● Advanced proficiency in creating interactive dashboards and reports using Tableau Desktop, and SAP BI tool. ● Proven ability to follow Scaled Agile / Agile framework guidelines, owning Lean Business Case to lead feature rollouts and product launch events that drive increases in website traffic, trials sign-ups, and more case creations via Case Management Portal ● As a Functional QA lead, I have Expertise in implementing software test strategies, plans, and suites completing E2E testing. I have owned the implementation and maintenance of test environments, as well as planning and execution. ● A proven track record of leading diverse cross-functional teams to bring product vision to life I am a US citizen.
    vsuc_fltilesrefresh_TrophyIcon Salesforce Service Cloud
    Salesforce
    Healthcare IT
    Data Analytics
    Product Features
    Product Backlog
    Testing
    Software QA
    QA Testing
    Software Testing
    Product Management
  • $75 hourly

    • 0.0/5
    • (0 jobs)
    I'm a Salesforce Administrator with experience in the design, build, and upkeep of multiple Salesforce Orgs.
    vsuc_fltilesrefresh_TrophyIcon Salesforce Service Cloud
    QA Testing
    QA Management
    Salesforce CRM
    Salesforce Lightning
    Salesforce
    Client Management
    CRM Software
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