Upwork home
Sign up
Secondary

Hire the best Service Level Management Specialists in England

Check out Service Level Management Specialists in England with the skills you need for your next job.
Get started
  • $25 hourly

    • 5.0/5
    • (3 jobs)
    A highly motivated, productive and client-focused team player with strong communication, interpersonal, organizational, Time management, analytical and problem-solving skills. Reliable and dedicated with the ability to grasp and apply new procedures quickly organize and prioritize tasks to meet deadlines and adapt readily to new challenges
    vsuc_fltilesrefresh_TrophyIcon Service Level Management
    ConnectWise Automate
    Performance Management
    Client Management
    Incident Management
    IT Service Management
    ITIL
    Technical Project Management
    Quality of Service
  • $50 hourly

    • 0.0/5
    • (0 jobs)
    As a Technical Support Engineer at OneStream Software, I provide solutions for our software module, install, upgrade and configure software and hardware, and diagnose, troubleshoot and resolve network equipment, hardware and software issues. I also monitor performance and maintain systems according to requirements, manage my own workload through the IT support system, and perform preventative maintenance, patching and resolve business critical issues out of hours as part of a rota. I have a Bachelor of Sciences (BSc) in Computing from the University of Central Lancashire, where I studied computer networks, information systems development, computer security, and computer forensics. I have proven experience as a System Administrator, Network Administrator, and Service Management Analyst, with skills in Print Management, Windows 7, Cisco Networking, and Technical Support. I am skilled in Oracle Database, Office 365, and have a certification in Application Build for Administrators issued by OneStream Software. I am self-motivated, customer-oriented, and able to reason and make fast decisions. I enjoy working with diverse teams and learning new technologies.
    vsuc_fltilesrefresh_TrophyIcon Service Level Management
    ODBC
    Microsoft Active Directory
    HTML5
    MySQL
    Microsoft Azure Administration
    Phone Communication
    Software
    Microsoft Virtual Server
    IT Support
  • $100 hourly

    • 0.0/5
    • (0 jobs)
    EXPERTISE * New Service Desk Set-ups * Service Desk Consultant * Implementing new staff Training plans * Multiple Site Service support operations * IT Leadership Skills * Service Escalations * Major Incident Management Expert * Problem Management * Change Management * ITIL V3/4Qualified * ITSM Improvements * Redesigned and improved Service Desk processes to enhance staff efficiency by 60% PERSONAL SUMMARY Professional Service Desk Manager, ITIL/ITSM & Service Now qualified professional. Experienced in Set-up and improvements of Service Desks in small to medium teams. Leading service improvement programmes around ITIL best practice that have produced tangible results to enhance and improve operations as well as saving time and money for NHS and Corporate organisations. Expertise in ITIL service management disciplines and continuous improvement strategies has empowered me to
    vsuc_fltilesrefresh_TrophyIcon Service Level Management
    Helpdesk
    Help Desk Software
    Help Desk Technology International ServicePRO
    Process Design
    Procedure Documentation
    ITIL
    Customer Experience
    InvGate Service Desk
    ManageEngine ServiceDesk Plus
    IT Service Management
    ServiceNow
    Service Management Software
    Service Level Agreement
    Service Design
  • $83 hourly

    • 0.0/5
    • (0 jobs)
    Key Skills and Competencies * Highly effective interpersonal communication & influencing skills, able to build relationships at all levels * Flexible and able to adapt to very fast changing business environment * Highly self-motivated and ability to meet strict deadlines * Ability to multi-task whilst still maintaining excellent attention to detail * Ability to build relationships at all levels * Managed support and managed service contracts covering a wide breadth of services including IPT telephony, WAN and LAN, mobility, unified communications, hosted support, cloud and hybrid-cloud services * Very effective Manager with high emotional intelligence able to build, motivate, coach and manage large teams * ILM Level 5 certificate in Leadership and Management * Highly IT Literate * ITIL Foundation v3 Accredited (including CSIP lifecycle module)
    vsuc_fltilesrefresh_TrophyIcon Service Level Management
    ITIL
    IT Management
    IT Asset Management
    IT Support
    Tech & IT
    Managed Services
    Cloud Services
    IT Service Management
    Service Level Agreement
    Information Security
    Government Reporting Compliance
    Compliance
  • $65 hourly

    • 0.0/5
    • (0 jobs)
    I am a highly skilled Security Service Delivery Manager with extensive experience in driving service excellence across IT and security domains. Specializing in ITIL Service Management, I have a proven track record of optimizing service delivery, enhancing security postures, and aligning operations with business objectives for global clients in finance, insurance, and real estate sectors. Key Strengths: * ITIL Service Management: Expert in embedding ITIL frameworks into service operations, from strategy to transition and continuous improvement, ensuring alignment with SLAs, CSAT, and NPS targets. * Security Operations Management: Proficient in managing end-to-end security operations, including Data Loss Prevention (DLP), incident response, threat management, and compliance. Achieved a 100% compliance rate in annual audits, reduced ticket volumes by 20%, and cut data breaches by 25%. * Leadership and Team Development: Led diverse onshore and offshore teams, fostering a customer-centric culture and promoting agile methodologies to boost efficiency and performance by up to 30%. * Process Optimization: Developed and implemented new service management models and frameworks, resulting in a 60% reduction in compliance incidents and an 80% decrease in failed changes. * Risk and Incident Management: Reduced vulnerabilities by 30% through proactive risk assessments and improved remediation time by 10% using advanced tools like Qualys and ServiceNow. * Client Engagement and Governance: Managed key client accounts, ensuring service excellence and transparency through regular governance reporting and stakeholder engagement. Professional Experience Highlights: * Established and Operationalized SOC: Successfully built a Security Operations Center (SOC) for a high-profile client, enhancing threat detection and response capabilities by 40%. * Improved Change and Incident Management: Designed a change management governance model that reduced failed changes by 80% and improved system stability by 30%. * Enhanced Security Frameworks: Developed and deployed robust security policies, improving data protection and compliance standards across multiple sectors. Innovative Service Delivery Models * Launched new service delivery frameworks that achieved 100% adoption and led strategic initiatives to integrate Cloud technologies and Agile methodologies. Reduced MTTR: Spearheaded the transition of Security Monitoring & Incident Response functions to a managed service provider (MSSP), resulting in a 10% reduction in Mean Time to Resolution (MTTR). With certifications including CISM, Associate of ISC2, CompTIA Security+, Microsoft Purview, and advanced ITIL qualifications, I bring a unique blend of technical expertise, leadership skills, and strategic insight to every project. I am passionate about helping organizations enhance their security posture, optimize their service delivery processes, and achieve their business goals through innovative solutions and continuous improvement. Let’s collaborate to elevate your IT and security operations to new heights.
    vsuc_fltilesrefresh_TrophyIcon Service Level Management
    Information Security Governance
    Cybersecurity Management
    Cloud Services
    IT Service Management
    Service Level Agreement
    Service Design
    Office 365
    Microsoft Azure
    Problem Resolution
    Change Management
    Incident Management
    ITIL
    Government Reporting Compliance
    Information Security
  • Want to browse more freelancers?
    Sign up

How hiring on Upwork works

1. Post a job

Tell us what you need. Provide as many details as possible, but don’t worry about getting it perfect.

2. Talent comes to you

Get qualified proposals within 24 hours, and meet the candidates you’re excited about. Hire as soon as you’re ready.

3. Collaborate easily

Use Upwork to chat or video call, share files, and track project progress right from the app.

4. Payment simplified

Receive invoices and make payments through Upwork. Only pay for work you authorize.

Trusted by 5M+ businesses