Hire the best Service Level Management Specialists in the United Kingdom

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$60 hourly
Anne A.
- 0.0/5
- (0 jobs)
Are your IT operations feeling chaotic, lacking clear metrics, or costing too much in manual effort? I'm Anne, an ITIL-certified (v4 Strategic Leader, v3) Digital and IT Service Consultant with over 15 years in global IT service delivery and transformation. For the past 5+ years, I've successfully operated as an independent consultant and business owner, serving a diverse client portfolio that includes both large multinational corporations and agile small independent businesses. Prior to this, I honed my expertise within leading global technology companies. I specialise in optimising IT Service Management (ITSM) processes to enhance efficiency, reduce incidents, and improve overall service quality. My expertise lies in setting up scalable, repeatable, measurable, and easy-to-implement processes, whether leveraging dedicated platforms like ServiceNow, or by optimizing and integrating the tools you already have like Microsoft Office, Excel, and Power BI. My approach focuses on implementing practical, ITIL-aligned and Agile processes that deliver immediate value. I excel at designing and coordinating service delivery frameworks, leading incident management improvements, and setting up robust metrics. Crucially, I leverage widely accessible tools like Power BI for clear, actionable reporting and light Microsoft automation (Excel, Power Automate) to eliminate manual tasks and drive efficiency.

Service Level Management
Presentation Design
Data Analysis
Relationship Management
Data Management
ServiceNow
Process Design
Incident Response Plan
Process Infographics
Service Design
Digital Strategy
IT Service Management
Microsoft Power BI
Continuous Improvement
ITIL
$60 hourly
Darrel O.
- 0.0/5
- (0 jobs)
Available for development, coaching, consulting, and troubleshooting in all areas of the ServiceNow platform -Expert ITSM Architect & Developer -Expert Service Portal Developer -Expert Customer Service Management (CSM) Developer -Highly Skilled with Orchestration & Integration, Governance Risk & Compliance (GRC), and many other areas of ServiceNow -Certified ServiceNow Administrator and Developer with over six years of full-time, hands-on experience. -Many years of software development experience in web application and enterprise application development. -Managed teams of developers, testers, and project managers to deliver enterprise-level software projects. -Experienced in many industries including utilities, oil & gas, retail, legal, finance, and technology. I look forward to discussing your projects and how I can help you deliver them!

Service Level Management
ServiceMax
ServicePower
Service Cloud Development
Service Cloud Administration
Service Design
ServiceNow
$125 hourly
Anoosha A.
- 0.0/5
- (0 jobs)
Strategic and results-oriented Business/Project Manager with over 11 years of experience in project execution, stakeholder engagement, service delivery, and business analysis. Trained in ServiceNow platform administration and actively preparing for the Certified System Administrator (CSA) certification, with hands-on experience in Incident, Problem, Change, CMDB, Catalog Management, Workflow Automation, and Third-Party Risk Management (TPRM) using ServiceNow. Proven track record in IT service management (ITSM), process optimisation, and cross-functional team leadership. Strong analytical skills with the ability to interpret data, identify trends, and support strategic decision-making. Skilled in Agile methodologies, ITIL, and digital transformation initiatives. Seeking to apply a blend of technical, analytical, and leadership expertise to drive successful ServiceNow implementations and platform enhancements.

Service Level Management
Sales Presentation
Microsoft Power BI
Financial Presentation
Financial Reporting
Financial Modeling
Marketing Presentation
Blog Writing
Technical Writing
Training Presentation
Change Management
Scheduling
Microsoft Project
Microsoft Word
Microsoft Office
Microsoft PowerPoint
$20 hourly
Sundaramoorthy V.
- 0.0/5
- (0 jobs)
Significant knowledge and working experience of IT Service and Delivery Management principles, as well as a track record of delivering results and introducing key ITIL disciplines and practical project management techniques to programmes Managed a contract portfolio as well as individual enterprise complex service contracts covering Servers/Networks/Security Services/Storage/Data Centre (Hosting)/PC's and Applications, accountable for the entire service lifecycle. Successful in improving relationships and processes to improve quality and client satisfaction, resulting in more business. Collaborated with Sales/Transition teams to bring on new services, ensuring that all SLAs are met and clients are satisfied.

Service Level Management
KPI Metric Development
IT Service Management
ITIL
Change Management
Leadership Skills
Vendor Management
ServiceNow
Business Process Management
Service Design
Incident Management
Problem Solving
Project Management
Agile Project Management
$20 hourly
Gayathri T.
- 0.0/5
- (0 jobs)
CRM AND IT SUPPORT SPECIALIST Professional Summary Computer Science student with an avid interest in software technology. Experienced in Siebel. Interested in expanding my Knowledge and enhancing my career whilst making an impact by maintaining real-life software applications Seeking a full-time software application role at a company that values innovation Key Skills Team work I worked in a group of six people and showed team work skills through performing agreed tasks such as carrying out a questionnaire to a group of people and analyzing the results, thus contributing to the team efforts and results which enabled me to build a good rapport with my team Problem Solving Showed my excellent problem solving skills in any siebel tasks and if required will contact vendor team to resolve the problems and provide excellent results to the clients

Service Level Management
CRM Automation
CRM Software
System Administration
IT Support
Athena Software Penelope
Siebel eScript
Oracle Siebel
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