Hire the best Service Level Management Specialists in India
Check out Service Level Management Specialists in India with the skills you need for your next job.
- $15 hourly
- 5.0/5
- (1 job)
ServiceNow Project Management with Consulting I am responsible for ServiceNow project management and engagement in ITSM,ITBM And ITOM solutions for our customers globally. PROFESSIONAL EXPERIENCE: Service Now, ITSM, DM, PPM and Service now Implementation, development/support. Experience in service now ITSM, CMDB, Discovery,HTML,JAVASCRIPT,Catalog, Incident,Problem,Change Management. Total IT Experience: 3+ years exp in ITSM,ITOM And ITBM Project Management Qualification: B-Tech in Computer Science & Engineering EXPERIENCE SUMMARY: o Hands-on design, development and deployment experience with the Service-Now Platform. o Worked on Incident Management, change management application, Asset Management & CMDB, o Working knowledge on Glide script , Integration and reporting module. I would be happy to answer any of your queries/concerns in case you need to understand us and our proposition. Please let us know your available time to have a formal telephonic/discussion to take this forward.Service Level Management
Project ManagementIT Service ManagementJavaScriptITILServiceNow - $50 hourly
- 0.0/5
- (0 jobs)
Corporate Sales Analyst || Marketing Leader || Functional Consultant - Ticket Pricing Strategy Sales & Marketing professional with 25+ years of success in driving revenues and leading teams of 20+ members . Monitoring flight and market performance to design pricing structure to increase corporate sales; achieved market leadership through effective negotiation. Implemented crossfunctional collaboration to execute campaign/ event program (musical show, road show and trade show) and enrolling co-sponsors. Adept at effectively balancing organizational and employee needs coupled with exceptional problem-solving and communication skills. COMPETENCY Sales & Marketing - Corporate Sales - Marketing Campaigns - Market & Competitive Analysis Product / Brand Promotion - Event Management - Sponsorship Management - Relationship Management Client Management - Stakeholders Management - Passenger & Baggage Handling - Supply Chain ManagementService Level Management
AirMAX System Airline Reservation SystemSalesCustomer CareMarket AnalysisMarket Research - $60 hourly
- 0.0/5
- (0 jobs)
PROFILE SUMMARY Client delivery lead & Engineer with over 14 years of experience in leading IT company delivering Globally diversified complex projects on Cloud Infrastructure, Data Center migrations including hardware and software upgrades. Recognized numerous times by customers as a natural leader. Adapt delivering large business critical projects in a timely fashion by bringing along multiple groups to work as "one team" without compromising the quality of service or delivery. Agile to apply traditional or organizational aligned project management methodologies. Leadership at motivating and value propositions all the way communicating to C-Level.Service Level Management
Microsoft ProjectProject ManagementCloud MigrationMigrationProject DeliveryProject Management Software - $100 hourly
- 0.0/5
- (0 jobs)
I bring over 26 years of experience in leading large-scale operations, with a deep focus on Contact Centre Technical Support , sales operations, partner payments, and business transformation. Throughout my career, I’ve been driven by the desire to optimize processes, automate workflows, and deliver measurable improvements in operational efficiency. Leading global teams and fostering a culture of excellence, I have consistently delivered results across high-stakes environments. In my current role as a Global Partner Payments Operations Leader, I lead a team of 140 employees, overseeing the processing of incentives and marketing development funds for over 8,000 partners worldwide. My approach to automation has reduced payment turnaround times by four days, and I’ve driven key initiatives that have resulted in better fund utilization and compliance. Beyond operations, I’ve built strong stakeholder relationships, ensuring alignment between business goals and operational execution. I’m equally passionate about people leadership and development. Having managed large teams across different regions, I have fostered high-performance cultures that focus on growth, engagement, and continuous improvement. My ability to blend strategic thinking with a hands-on approach has allowed me to consistently meet financial goals and exceed expectations in areas such as cost optimization and customer satisfaction. I look forward to the opportunity to bring this combination of operational expertise, leadership, and innovation to a new challenge.Service Level Management
Hiring StrategyBusiness Continuity PlanningSales OperationsCustomer OnboardingService Level AgreementServiceChannelProcess ImprovementBusiness Process AutomationBusiness OperationsCustomer EngagementCustomer ServiceCustomer ExperienceManagement Consulting - $5 hourly
- 5.0/5
- (1 job)
Expertise in file convertion from pdf to word and all other format's and have 5 years experience in field of file convertionService Level Management
Managed ServicesBusiness Process Outsourcing IT ServicesPDF ConversionMicrosoft Excel - $25 hourly
- 0.0/5
- (0 jobs)
I am a PMP certified Project manager with experience of 10+ years of experience in managing complex IT projects end to end. Targeting senior-level assignments in Delivery Management, Transition Management, Program/ Project Management and Presales with an organization of repute in IT industry I have expertise in datacenter migration projects and IT security projects. Key Projects executed: * Datacenter migration project from client to Vendor Datacenters. and cloud. £2499K * Datacenter migration project from Client to Vendor Datacenter. £ 100K. * Service Now implementation £80K GBP * DataPower Appliances hardware upgrade and migration. £84K * Datacenter support reversibility program. €100K * Datacenter disaster recovery project €50K * CCTV remediation's and upgrade £226K . * Active directory upgrade and remediations. £300K * Cyber Vault & Backup Refresh Implementation.Service Level Management
Information Technology OperationsManagement SkillsSystem SecurityConfiguration ManagementPre-SalesProgram ManagementMicrosoft AzurePortfolio ManagementDisaster RecoveryIT Service ManagementIT InfrastructureMicrosoft ProjectMicrosoft OfficeAgile Project Management - $15 hourly
- 0.0/5
- (0 jobs)
I am a Support lead with 8+ years of extensive experience in various domains including but not limited to Technical support, IT Operations, Customer support, Virtual assistance, incidents management, problem management, project management, IT service management, Service delivery, Remote support, Client onboarding, Windows support, Firewall, Networks, Azure, Jira, Service Now, SaaS etc. I will be more than happy to be a part of your projects at reasonable cost with maximum output. Money is my second priority as I am more keen towards working on good projects which gives me professional satisfaction thus my charges could be negotiable depending upon the work profile, project etc.Service Level Management
Email SupportHelpdeskRemote Connection SupportRemote IT ManagementCustomer SupportCustomer ServiceProject ManagementProject DeliveryTeam ManagementIncident ManagementTechnical SupportCustomer OnboardingTechnical Project ManagementTech & IT - $15 hourly
- 0.0/5
- (0 jobs)
CAREER OBJECTIVE: To seek a challenging career in a reputed company which could provide me with sufficient opportunities to apply my academic knowledge for achieving organizational goal & as well as my personal enrichment .Service Level Management
Project LogisticsProject ManagementOperational PlanManagement SkillsBusiness OperationsTeam Management - $16 hourly
- 0.0/5
- (0 jobs)
As a seasoned Operations Manager/SDM, Technical Service Manager and Incident Manager, I bring a wealth of expertise in IT service management and IT operations. With ITIL Expert certification and over 11.5 years of experience, I have honed my skills in service delivery, incident and problem management, team leadership, SLA management, KPI management, customer service, technical service desk management and process optimization in line with ITIL standards and best practices. I am adept at leveraging ITIL best practices to propel organization towards excellence in service delivery and higher levels of operational maturity.Service Level Management
Service Level AgreementCustomer EngagementCustomer ServiceCustomer SatisfactionChange ManagementIT ManagementIncident ManagementIT Service ManagementITIL - $14 hourly
- 0.0/5
- (0 jobs)
Availability : Immediately |DXC Exp:21 Years (1998 - 2008 and 2013 - Jan 2024)|Total Exp:28 Years 06 Months SERVICE MANAGEMENT|DELIVERY EXCELLENCE | ACCOUNT LEADERSHIP / MANAGEMENT |SERVICE DELIVERY| DEAL ASSURANCE & READINESS|PROJECT & PROGRAM MANAGEMENT | PROGRAM GOVERNANCE | BUSINESS OPS Career Synopsis - A progressive IT professional with over 28 years of experience in the IT service industry while working in finance/banking, automobile, pharma, retail/commerce, media, power/energy and manufacturing domains to name a few. 7 years Service Management & Operational Excellence along with Delivery Excellence Leadership role at DXC Global & India Domestic Level handling Service Management Process country leadership as well as for troubled Global account for Process improvements, Assessments, Operational efficiencies for Project and Run Delivery compliance for Schedule andService Level Management
IT Service ManagementRisk AssessmentProcess DevelopmentProcess DocumentationProcess ImprovementInternal AuditingQuality AuditAssessment ActivityHigh Availability and Disaster RecoveryIT Capacity PlanningChange ManagementProblem SolvingIncident ManagementITIL - $225 hourly
- 0.0/5
- (0 jobs)
I am a seasoned management professional with experience in Service Design, Customer Experience, B2B Partnerships, Management Consulting, Project Management, and Product Management. I have a proven track record in optimizing service operations, implementing innovative technologies like Gen AI, and managing strategic accounts across various industries, including insurance and retail. My strengths lie in my ability to lead teams, drive operational efficiency, and develop products that enhance customer engagement and service delivery.Service Level Management
Analytical PresentationManagement ConsultingSales OperationsCustomer Service TrainingService DesignSales ConsultingSales & Marketing CollateralCustomer Experience - $10 hourly
- 0.0/5
- (0 jobs)
Bhushan Chavanke MBA (Systems),MCTS(Windows 7 Configuration) As an Assistant Manager with 15+ years of IT experience and 5+ years in Cyber Security, I oversee cloud service projects, manage client relationships, and coordinate internal teams to ensure timely and high-quality service delivery. I handle project timelines, budgets, and monitor performance, ensuring the alignment of services with client expectations. I leverage ITIL principles to optimize operations and support strategic decision-making for the organization. My role also includes facilitating cross-departmental communication, contributing to business development, and implementing IT solutions that align with business objectives. My expertise in both IT and business management drives the successful execution of cloud-based services and client satisfaction.Service Level Management
Cyber Threat IntelligencePenetration TestingVulnerability AssessmentSecurity Assessment & TestingCybersecurity ManagementIT ConsultationProfessional TrainingTeam TrainingTeam ManagementService Level AgreementTeam BuildingIT Project ManagementMicrosoft ProjectProject Management - $22 hourly
- 0.0/5
- (0 jobs)
PROFILE Dedicated Senior Team Leader with 6+ years of experience in leading high-performing teams in an inbound process, prioritizing customer satisfaction, and fostering a positive, results-driven work environment through strong people management skills. Demonstrated success in outbound sales, consistently achieving and surpassing sales targets through strategic planning and customer-centric approaches. Adept at identifying customer needs, improving service processes, and motivating teams to deliver exceptional outcomes. Now aspiring to transition into a Customer Success Manager role to apply my leadership capabilities, relationshipbuilding strengths, and commitment to client success within a progressive organization poised for growth.Service Level Management
Technical SupportPhone CommunicationCustomer ServiceQuality AuditOperations Management SoftwareCall Center ManagementTeam BuildingPeople Management - $10 hourly
- 0.0/5
- (0 jobs)
I am proficient in managing all the ITSM modules, I have experience in ServiceNow as an Admin. I have managed incident, knowledge, catalogue, problem, MIM, ServiceNowService Level Management
ITILIncident ManagementKnowledge ManagementProject Management - $11 hourly
- 4.7/5
- (6 jobs)
I am an experienced developer having more than 3+ years of experience in mobile app development, software testing and quality assurance. I've been working as an iOS and Android developer and I'm proud to say that I have satisfied all my clients and I'm still working hard to provide high quality service for my clients.Service Level Management
Mobile UI DesigniPhone UI DesignAPI DevelopmentMobile App DevelopmentAndroid App DevelopmentiOS Development - $50 hourly
- 0.0/5
- (0 jobs)
OBJECTIVE To succeed in an environment of growth and excellence and earn a job which provides me job satisfaction and self-development and help me achieve personal as well as organization goals.Service Level Management
Incident ManagementComplaint ManagementKnowledge Management - $3 hourly
- 0.0/5
- (0 jobs)
I am an experienced Customer Success Manager with over 5 years of expertise in international customer support, team leadership, and client relationship management. I specialize in enhancing customer satisfaction, reducing churn, and driving business success through strategic process improvements and proactive support. What I Do Best: ✅ Customer Retention & Engagement – Implementing strategies to build long-term customer relationships. ✅ Support Operations & Team Management – Leading teams to improve SLA, CSAT, AHT, and first response time. ✅ Process Optimization – Identifying pain points and improving workflows for better customer experience. ✅ Onboarding & Training – Ensuring seamless onboarding, product adoption, and training for customers & teams. ✅ Data-Driven Insights – Using analytics and feedback to enhance support efficiency and customer experience. Why Work With Me? ✔ Proven Experience – Worked in industries like e-commerce, fintech, SaaS, travel, and sales. ✔ Customer-Centric Approach – Passionate about delivering exceptional customer experiences. ✔ Process-Oriented Mindset – Skilled in optimizing CRM systems, automation, and customer journeys. ✔ Strong Communication & Problem-Solving – Effective in handling escalations, reducing churn, and ensuring customer success. 💬 Let’s collaborate to elevate your customer success strategy and build long-lasting client relationships! 📩 Ready to work together? Let’s connect!Service Level Management
Team ManagementCustomer SatisfactionOperational PlanningResolves ConflictPeople ManagementCross Functional Team Leadership - $10 hourly
- 0.0/5
- (0 jobs)
Sales and service professional with more than 16 years of experience in business development, revenue generation, market feedback, augmented product necessary,strategy building for customer satisfaction,new customer development. Running SBU AS PROFITABLE UNIT.Service Level Management
Business DevelopmentRevenue ManagementBusiness Planning & Strategy - $10 hourly
- 0.0/5
- (0 jobs)
I thrive in the dynamic world of customer service, operations and business management. My journey has taken me through various roles where I've had the opportunity to lead teams across different continents- from India to Europe to South America to SE Asia and beyond. I've always found joy in connecting with people and solving complex challenges together. My expertise lies in establishing and managing Voice and Non-voice support services (Work from office, Remote, Hybrid set up) across a wide range of domains, including Travel and Hospitality, Airlines, Ancillary Services, Tech Support, Banking Finance Insurance, Telecom, Fraud Check, Trust and Safety, Scaled Abuse, Content Moderation, OEM, Healthcare and Edu Tech. Each experience has shaped my approach to leadership: I believe in empowering my team while maintaining a laser focus on delivering exceptional service. I had the privilege of spearheading Global BPO Partner Operations as a Vendor, Captive unit as well as third party. I worked to enhance key metrics like SLAs, CSAT, Efficiency improvement and People management by implementing automation strategies that not only streamlined processes but also improved overall performance. Outside of work, I’m passionate about community engagement and often find myself volunteering for local initiatives aimed at improving educational opportunities for underprivileged children and the voiceless (stray animals). This commitment reflects my belief that success is about lifting others as we climb. If you’re interested in discussing how we can collaborate on enhancing customer experiences, or who can drive operational excellence, or optimising operations while fostering a collaborative environment within your organisation- or if you just want to connect over shared interests- feel free to reach out via email! Key Areas: • Global Vendor Operations • Operations Leadership • Growth and Scalability • Performance Optimization • Cross Functional Teamwork • Technology Implementation • People Management • Data Driven Analysis • Strategic Development • Service Excellence • Cross-Functional Collaboration • Budget Management • Quality Assurance • Continuous Improvement • Strategic Planning • Problem Solving • Project ManagementService Level Management
Customer Relationship ManagementProcess ImprovementCustomer SatisfactionCustomer ServiceBusiness ManagementBPO Call CenterCustomer ExperienceContinuous ImprovementBusiness OperationsManagement SkillsRelationship ManagementVendor ManagementCall Center ManagementEducation - $20 hourly
- 0.0/5
- (0 jobs)
I have about 2 years of sales and 12 years of technical support experience. Major incident management, ITIL, SLA supportService Level Management
Service Level AgreementSales & MarketingTechnical SupportIncident Management - $5 hourly
- 0.0/5
- (0 jobs)
ServiceNow Admin, ITIL/ITSM Consultant, PMP Certified Project Managment professional, SAP Basis Total 9 years and 6 months of experience in IT fieldService Level Management
Project ManagementData EntryIT Service ManagementProject DeliveryITILProcess ImprovementSAP BASIS - $6 hourly
- 0.0/5
- (0 jobs)
I can do anything because I need money and basicully we can discuss . Also if you want any kind of service online for anywhere and online in India please let me know and I am a good tourist guide from India with all kind service.Service Level Management
Service Level AgreementMedical Equipment & SuppliesVendor & Supplier OutreachSupplier SearchOpen SourceOnline Chat SupportMarket ResearchAnyMeetingRecruitingHR & Business Services - $6 hourly
- 0.0/5
- (0 jobs)
Exceptionally well-organized and resourceful professional experience and a strong academic background in data analytics, problem-solving, reporting, escalation handling, customer relation, Jira admin and incident management. Proficient in customer-oriented skills. Scrum Master JIRA admin JIRA service desk Salesforce service cloudService Level Management
JiraData EntryProject ManagementScrumAtlassian ConfluenceAdministrative SupportProduct ReviewCustomer Service - $25 hourly
- 0.0/5
- (0 jobs)
As a Senior Delivery Manager at Clovertex, I lead the managed services DBA operations, database migration projects and automation for various clients. I have over 20 years of IT experience and hold AWS and Azure certifications, as well as ITIL intermediate Level certifications. My core competencies include Managed services delivery, project & operations management, automation, technology upgrades, people management, client engagement, and ITIL-based operations. I have a strong DBA background in Sybase, Oracle, MSSQL, and AuroraDB, and I have led multiple database migration projects to AWS. I am passionate about delivering quality solutions that meet the business needs and expectations of my clients.Service Level Management
Project ManagementDatabase AdministrationServiceNowIT Service ManagementITILAutomationOperations Management SoftwareManaged ServicesAmazon RDSMicrosoft SQL ServerSAP Sybase Adaptive Server Enterprise Want to browse more freelancers?
Sign up
How hiring on Upwork works
1. Post a job
Tell us what you need. Provide as many details as possible, but don’t worry about getting it perfect.
2. Talent comes to you
Get qualified proposals within 24 hours, and meet the candidates you’re excited about. Hire as soon as you’re ready.
3. Collaborate easily
Use Upwork to chat or video call, share files, and track project progress right from the app.
4. Payment simplified
Receive invoices and make payments through Upwork. Only pay for work you authorize.