Hire the best Service Level Management Specialists in Quezon City, PH

Check out Service Level Management Specialists in Quezon City, PH with the skills you need for your next job.
  • $25 hourly
    Working with cross-functional teams from different business units to identify, scope, document and deliver results on Automation initiatives that will help transform business. Responsible for leveraging critical thinking to ensure all initiatives are accurately scoped, processes mapped, and test plans documented for the successful implementation of Automation solutions. Certification Acquired: 1. ITIL v3 Foundation - GR750327298JL 2. Lean Six Sigma White Belt Certification - 26824126 3. Lean Six Sigma Green Belt (ICGB) - 27032475 4. Certified Continuous Improvement Manager - 37483189 5. CAPM Responsible for: 1. Understanding business requirements and clearly documenting them for our Automation Engineering team to deploy automation projects in an optimal manner 2. Serves as a key resource on complex and / or critical automation projects 3. Performs complex conceptual analysis 4. Ready development for automating manual workflows using Robotic Process Automation 5. Facilitating the mitigation of risks and issues throughout the Automation deployment phase 6. Drive end to end business and technical solution by coordinating various phases of development cycles 7. Demonstrated ability to perform root cause analysis to identify and recommend test scope and test approach improvements
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    Mobile App Testing
    Business Analysis
    IT Service Management
    Phone Support
    Customer Service
    Web Testing
    Project Management
    Helpdesk
    Bug Tracking & Reports
    ITIL
    Usability Testing
    Change Management
    Business Process Outsourcing IT Services
    Data Entry
  • $12 hourly
    Professional Skills: *Operations Leadership: Proven expertise in managing and optimizing operations, achieving exceptional levels of efficiency and quality across diverse teams and departments. *People Management: Adept at leading teams, fostering collaboration, and driving performance through effective communication, motivation, and mentorship. *Service Level Management: Skilled in maintaining stringent service level agreements (SLAs) and key performance indicators (KPIs), ensuring consistent delivery of high-quality services. *Recruitment and Team Building: Successfully built and nurtured teams from the ground up, effectively selecting, onboarding, and developing top-tier talents. *Customer-Centric Focus: Extensive background in delivering outstanding customer service and technical support, consistently exceeding customer expectations. *IT Service Management: Proficient in IT service management practices, ensuring streamlined processes, optimal resource allocation, and continuous improvement. Work Experience: Console Manager - Newincentives.org (Upwork) October 2020 - March 2023 *Spearheaded the management of Upwork Contractors across multiple departments, ensuring task accuracy and reasonable time allocation for optimum output. *Prioritized tasks based on a strategic blend of urgency and importance, optimizing resource utilization for enhanced efficiency. *Pioneered an application-based task assignment system, facilitating real-time monitoring of task progress, time allocation, and output documentation. *Orchestrated the development of a dedicated team of Contractor Managers to elevate one-on-one meetings, fostering constructive feedback and robust support mechanisms. Delivery Manager - Tata Consultancy Services, Pasig City March 2018 - March 2019 *Led the successful acquisition of Service Desk Divisions from Hewlett Packard Enterprise, encompassing knowledge transfer, protocol establishment, and team development. *Assembled and trained teams for both divisions, each commencing with 40 FTEs, driving rapid operational readiness. *Guided operational activities, meticulously meeting and exceeding Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) in the initial six months. Account Delivery Manager - Hewlett Packard Enterprise, Quezon City March 2011 - March 2017 *Championed cross-functional collaboration with Operations Managers across six international sites, meticulously managing a substantial workforce of approximately 600 FTEs. *Orchestrated the monitoring and optimization of SLAs and KPIs through data-driven projections, fostering proactive enhancements and operational excellence. *Utilized analytical insights to anticipate trends, adapt to fluctuating volumes, and drive continuous process improvements. Systems Engineer - Trend Micro Inc., Pasig City June 2010 - January 2011 *Provided expert technical guidance for deployment, configuration, and troubleshooting of Trend Micro Enterprise Solutions, catering to diverse small and medium businesses. *Delivered prompt resolution for escalated cases, leveraging effective communication via phone, email, and chat channels. *Resolved product-related issues and malware outbreaks, consistently ensuring high levels of customer satisfaction.
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    Business Process Outsourcing IT Services
    IT Service Management
    ScribeJava
    Transcription Software
    IT Management
    Administrative Support
    LiveAgent
    General Transcription
    Microsoft Excel
    Google Sheets
    Google Workspace
  • $5 hourly
    Hello! I'm Jennifer Uy, a seasoned Virtual Assistant with a proven track record of delivering high-quality administrative support. I thrive in fast-paced, dynamic environments, providing efficient and reliable assistance to busy professionals and entrepreneurs. My goal is to help you streamline your tasks, allowing you to focus on what matters most. Skills: Administrative Support: - Proficient in managing emails, scheduling appointments, and handling routine tasks to keep your workflow seamless. Data Entry and Management: - Meticulous in maintaining accurate records and databases, ensuring information is organized and easily accessible. Calendar Management: - Skilled in scheduling appointments, coordinating meetings, and managing deadlines to optimize your time. Communication: - Excellent written and verbal communication skills to ensure clear and effective interaction with clients and team members. Research: - Adept at conducting online research to gather information, compile reports, and assist in decision-making processes. Customer Service: - Dedicated to providing top-notch customer support, addressing queries, and resolving issues promptly. Why Hire Me: Reliability: You can count on me to meet deadlines and deliver work with precision. Adaptability: I am quick to learn and adapt to new tools and processes, ensuring a smooth transition. Confidentiality: Your sensitive information is treated with the utmost confidentiality and professionalism. Let's Connect: I am excited about the opportunity to support you in achieving your goals. Feel free to message me, and let's discuss how I can contribute to your success.
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    Requirement Analysis
    Legal Research
    Survey Design
    Internet Survey
    Phone Support
    Bioinformatics
    Essay Writing
    Business Analysis
    Data Entry
  • $8 hourly
    I have award-winning customer service skills. I can deal with internal and external customers at all levels via telephone and email to ensure successful communication through active listening, understanding prospect's emails, and thoughtful questions. I can work with minimal supervision, resourceful, and exercise initiative. I also enjoy sharing knowledge and encouraging the development of others. Doing freelancing for quite some time also allowed me to enhance some skills I have that include outbound calling and appointment setting, lead generation, and skip tracing. I know that I will be the perfect candidate and will make sure to put in the best effort and work hard to be worthy of the position. I am proud and confident that I will provide the highest quality of work and will ensure that every task is completed within the guidelines required.
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    Email Support
    Marketing
    Customer Service
    Property Management
    Real Estate
    Lead Generation
    Data Entry
  • $15 hourly
    Hello! I'm Aaron Jeremy, I have my expertise for Business IT Structure specially for a startup company, I can implement ITILv4 Business Processes, Application Tools (SaaS or 3rd party), Cloud Infrastructure, User Administration, System Administration and a lot more. Kindly check my CV for more info 😉
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    API Development
    Database Management System
    Desktop Application
    Business Management
    Microsoft Excel
    API
    Virtual Assistance
    Cloud Computing
    Management Skills
    Microsoft Active Directory
    Microsoft Azure
    Microsoft Exchange Server
    Windows Server
  • $5 hourly
    I am a highly motivated and detail-oriented professional with a background as a former Customer Support Assistant Manager. With a proven track record of overseeing customer interactions and ensuring their satisfaction, I possess exceptional data management and problem-solving skills. I am committed to maintaining accuracy and confidentiality while handling large volumes of data efficiently.
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    Zendesk
    Customer Experience
    Typing
    Data Entry
    Social Media Management
    Customer Service
    Virtual Assistance
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