Hire the best Service Level Management Specialists in the United States

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$50 hourly
Elizabeth L.
- 5.0/5
- (17 jobs)
With 10+ years of expertise in customer operations and AI-driven support, I specialize in bridging the gap between customer satisfaction and operational efficiency across SaaS, Architecture & Engineering, and beyond. I've led industry-leading engineering teams, harnessed LLM and ML AI, and delivered over $800,000 in annual cost savings. My expertise spans Customer Support Management, Operations Strategy, AI-Driven Process Automation, and Leadership Consulting, so whether you're a high-growth startup or a Fortune 500, I bring a human-centric, data-driven leadership style that delivers tangible results for your company with or without AI. What I Offer: ✅ AI-Driven Customer & Operations Management → Implemented AI & analytics solutions that increased FCR, reduced staffing costs by $37K, and drove strategic OKRs. ✅ Project & Stakeholder Management → Successfully launched large-scale workflows and Generative AI projects to optimize resolution times and cross-functional collaboration. ✅ Strategic Leadership & Team Scaling → Built, mentored, and upskilled teams, developed robust training programs, and boosted productivity by up to 20%. Certifications & Industry Recognition: 🔹 Google Project Management – Industry-standard methodologies for efficient execution and workflow optimization. 🔹 Salesforce AI – Expertise in leveraging AI tools to enhance CX, automate workflows, and drive efficiency. If you're looking for an expert who can seamlessly integrate AI, optimize operations, and transform your customer experience, let’s connect. 🚀 ____________________________________________________________________ 📌 Need a team? I also run an agency of experienced professionals at various rates. Learn more here: upwork.com/ag/elaitechnologies

Service Level Management
Customer Support
Digital Transformation
Cross Functional Team Leadership
Leadership Coaching
Knowledge Management
AI Chatbot
Business Process Automation
KPI Metric Development
SaaS
Project Management
Stakeholder Management
Business Operations
Generative AI
Customer Experience
$35 hourly
Samantha G.
- 5.0/5
- (2 jobs)
Client Success professional serving as a trusted advisor, driving a cross-functional, unified customer experience using technical, communication, and collaboration skills to help customers achieve their full potential!

Service Level Management
Customer Service
Scheduling
Marketing Operations & Workflow
Business Operations
Customer Support
Data Collection
Draft Correspondence
Information Security
Travel Planning
Information Management
IT Service Management
Project Delivery
ITIL
$100 hourly
Patrick B.
- 5.0/5
- (22 jobs)
I currently manage 3 different Airbnb SuperHost accounts and more than 100 high end furnished rental properties in 4 markets with a cumulative property value exceeding $250M. I've also worked in luxury hotel and furnished rental operations for over a decade. Whether you need help standing up services, operations, distribution, revenue management, a remote concierge/VA team, sourcing exceptional international or domestic talent, or creating procedures and standards for your business, I have the expertise to help.

Service Level Management
Entrepreneurship
Lean Startup
Property Management Software
Property Management
Underwriting
Service Management Software
Service Level Agreement
Remote Management Software
Operations Management Software
Hospitality & Tourism
Hospitality
Opera
Startup Company
$58 hourly
Kristen M.
- 0.0/5
- (0 jobs)
Motivated IT Operations Lead providing over 9 years of comprehensive experience in progressive IT Leadership roles in the Health Care and Automotive Marketing industries. Outstanding problem-solving and troubleshooting skills with superb leadership abilities. Capable of managing technically diverse staff through delivery of high level, consistent and responsive help desk services. Proficient in Microsoft Office Suite, Office 365 Global Administration, Various Windows & Mac OS', Avaya Contact Center Management, 8x8 Virtual Office & Contact Center Configuration, BMC Remedy, Service Now, Active Directory Users and Computers, Citrix Desktop Environments, VMWare Airwatch, and Smartsheet.

Service Level Management
Business Operations
Microsoft Active Directory
Business
Expense Reporting
Office 365
Data Analysis
Contract Translation
Call Center Management
Data Entry
Microsoft Office
$300 hourly
Mark Andrew V.
- 0.0/5
- (1 job)
Award-winning operations & commercial executive with an extensive breadth & depth of crucible experiences across Marketing, Service, Sales, Supply Chain, Manufacturing, Finance & Engineering. Leverages 15 years of diverse team leadership, business acumen, emotional intelligence & entrepreneurial experience to influence consistent, high-performing team results. Global expertise in launching & executing daily operations, continuous improvement & transformational strategies anchored in Lean-Six Sigma & customer outcomes. Ripple Improvement Outfitters LLC was foundered as a community of affiliate partners with continuous improvement expertise and a passion to educate. Our Mission: To help people & Teams in the Health Industry become confident change agents. Our Vision: That our products & services create structure & confidence for our clients to be more profitable and able to focus on their customers. Our Model: We offer continuous improvement Assessments, Training, Workshops & Data Analytics Career Headlines • Drove GE Healthcare Lean Strategy for $2.5B North America Service business across 6 regions & 51 leaders reducing costs by $43M & was hand-selected by GM, Inventory to lead massive pandemic response increasing ventilator production by 250% in under 2 months for the US Government & WHO. • Led a $28M P&L comprised of 31 employees with 215 customers & 1275 assets across CO, ID, NM, WY – recognized by VP, Service as Zone of the Year and nominated to regional Board of Directors. • Developed a PowerBI reporting system across 11 ERPs that visualizes $241M in annual marketing expenses impacting global marketing budgets & execution for the 800-person team

Service Level Management
Training & Development
Marketing Operations & Workflow
Process Improvement
Coaching
Continuous Improvement
Supply Chain & Logistics
Facilitation
Six Sigma
Change Management
Manufacturing
Lean Consulting
Strategic Planning
$35 hourly
Gary W.
- 0.0/5
- (0 jobs)
I am a skilled and effective salesperson and manager of Service Professionals. I have succeeded in multiple Automotive venues and have always been results oriented.

Service Level Management
Automotive
Service Management Software
Management Skills
$85 hourly
Sreekanth Y.
- 0.0/5
- (0 jobs)
Experienced IT leader with 20+ years in PMO & IT Service Management, adept in advisory roles to C-level executives. Proven track record in running operations, driving programs, delivering projects, & conducting executive analysis. Skilled in creating strategic technology roadmaps for world-class Business/IT services. Successful in building teams, fostering strong partnerships, achieving optimized P/CMM Level 5 results for companies to surpass competitors. Profile of Qualifications Industry: Public Sector, Banking, FinTech, Mortgage, Non-Profits, Commercial Services, Manufacturing, Pharmaceuticals, Telecommunications, FMCG/Consumer Electronics, Expertise: IT Strategy & Governance, CIO/CTO Roadmap Advisory, Systems Analysis, Portfolio/Program/Project Management, M&A Integrations, Mobile Apps, HR Systems, Compliance, Enterprise Risk Management, Contract Negotiations & Administration, IT Operations, Budget Management - $4M - $100+M

Service Level Management
Cost Management
Quality Control
Quality Assurance
Service Level Agreement
SiteScope
People Management
Project Management
Microsoft Project
$33 hourly
Rebecca M.
- 0.0/5
- (0 jobs)
Strong communication skills Professional Leadership Polite Fast learner Team player Willing to go the extra mile

Service Level Management
Phone Communication
Phone Support
Scheduling
Accounts Payable
Accounts Receivable
Dispatch & Tracking Solutions LETS
Customer Service
Data Entry
Virtual Assistance
$45 hourly
Kathy S.
- 0.0/5
- (0 jobs)
I have been a technical/software instructor and technical writer for over 20 years. Working with the Department of Energy, Service Desk and Public Health Services in Emergency Disaster Response has provided me with a unique combination of classroom teaching experience, consultative experience, and program/project-management experience that makes me extremely qualified for this position. I have written training documentation/user guides, job aids, FAQ websites, and presentations for the following: Customer Service, Office 365 (SharePoint, Outlook, PowerPoint, OneDrive, Forms, Teams), Citrix Desktop Director, Cisco VOIP Phones, Cisco ACD Agent/Supervisor, Cisco Jabber, Standard Operating Procedures (SOP), DAYS (Service Now), Service Level Agreements (SLA's), Situation Reports (SitREP), How to use VPN and VDI.

Service Level Management
Virtual Machine
Cisco CallManager
Microsoft Lync Server
Microsoft Office
Training Presentation
Training
Virtual Assistance
Online Instruction
Incident Management
ITIL
Skype
Microsoft Teams
Office 365
Microsoft Excel
Customer Support
Microsoft PowerPoint
Customer Service
Microsoft Word
$50 hourly
V Ali F.
- 0.0/5
- (0 jobs)
Mr. Ford is a Senior ITSM Consultant with over fifteen(15) years of experience with Remedy ARS platform development, designing and building enterprise level, custom ticketing applications involving numerous interfaces to other systems, conversion of business requirements into application functionality and migration of environments. V’Ali’s primary Remedy experience has been in performing assessments of upgrades from previous versions of the Action Request System (ARS) workflow engine and development platform, conduction workshops for ITSM, CMDB reconciliation & normalization activities, and Foundation Data, and conversion of asset management data repositories into CMDB entities. He has worked in all phases of application lifecycle, from concept, architecture, solutions architecture and requirements, to design, development, deployment and post-implementation support.

Service Level Management
Helpdesk
Windows Server
ITIL
IT Service Management
SQL
$25 hourly
April R.
- 5.0/5
- (10 jobs)
I am Customer Service Agent with extensive expertise in Administrative work. Whether you need a Call Center Agent or a virtual assistant- I can help!

Service Level Management
Administrative Support
Microsoft Active Directory
Remoting
Microsoft Office
Call Center Management
Windows Administration
$35 hourly
Marcos C.
- 0.0/5
- (0 jobs)
A position in a results-oriented company that seeks an ambitious and career-conscious person, where acquired skills and education will be utilized toward continued growth and advancement.

Service Level Management
ScreenConnect
People Management
Disaster Recovery
ConnectWise Automate
Management Skills
IT Asset Management
Service Design
SOC 2
Hardware Troubleshooting
Incident Management
IT Compliance Audit
Service Level Agreement
Microsoft Azure
Office 365
$22 hourly
Ash X.
- 5.0/5
- (5 jobs)
Hi there! Greetings, I'm a freelancer with experience in investigative, editorial and curriculum building/management. I have worked with federal, non-profit and for profit businesses and hoping to work with you and/or your team in the future. I look forward to answering any questions you may have about the work and/or about my expertise to work together to achieve something for you. Thank you! -Ashlee

Service Level Management
Research & Strategy
Customer Engagement
Virtual Assistance
Data Management
Curriculum Development
Information Analysis
Investigative Reporting
Proofreading Feedback
Academic Content Development
Academic K-12
Academic Editing
Academic Proofreading
Translation
Academic Translation
$20 hourly
Ranjitha S.
- 0.0/5
- (0 jobs)
Profile Highlights: - Experience in client interfacing and people management roles, including service delivery, program, and project management. - Versatile background in IT Service Management, Supply Chain and E-Commerce with experience in both onshore and offshore business models. - Proven ability to manage and collaborate with diverse teams including technical engineers, developers, sales, and field executives. - Quick learner and problem solver with an open mindset to adapt to fast-paced environments. - Available to operate during Eastern hours and ready for immediate start. Tools & Technologies: - Hands on in Microsoft tools such as Excel, PowerPoint, Word, Project and Teams. - Worked on Freshdesk, Remedy, ServiceNow and Salesforce. Feel free to reach out if my profile aligns with your job requirements.

Service Level Management
Client Management
Project Management
ITIL
Project Delivery
$7 hourly
Marcela B.
- 5.0/5
- (2 jobs)
I am a commercial administrator with experience in marketing and sales. Throughout my career, I have had the opportunity to work in various sectors and help companies reach their full potential. 🎯 I know how to apply my skills in marketing, customer service, administrative support, and sales to solve the challenges your business faces and improve its performance. Highlighted skills: 📊 Market analysis and strategy development. 🗣️ Effective communication and persuasion. 🛠️ Complex problem solving. 👥 Team and project management. 🤝 Exceptional customer service. 📅 Organization and administrative support. 💼 Negotiation and closing sales. My work experience has been diverse and enriching, allowing me to collaborate with companies from different sectors and sizes. I have learned quickly and implemented solutions that generate tangible results. I am a detail-oriented person, who works very well independently and focuses on delivering excellent results, always meeting the company's expectations. I am ready to bring my skills and commitment to the team, contributing to the growth of the business.🚀

Service Level Management
Customer Retention Strategy
Lead Capture
Customer Satisfaction Research
Sales Development
Business Development
Phone Support
Online Chat Support
Email Support
Customer Support
Feedback & Satisfaction Survey
Administrative Support
Customer Service
Sales
Marketing Communications
$75 hourly
Sabrina H.
- 0.0/5
- (0 jobs)
Customer success and experience manager with 10+ years of experience in post-sales working directly with customers to provide first class support. Proven track record of increasing customer satisfaction, growing profits, leading widespread change management initiatives and developing company and departmental customer success plans. I am a solution focused leader and certified project manager focused on elevating the customer journey and reducing churn. Even though I am an independent, focused and detailed thinker, I thrive on the collaborative process. This allows me to deliver optimal outcomes balancing customer expectations with business objectives. Competencies and Skills: * Client Relationships * Cross-Functional Teams * Project Management * Engagement Initiatives * Escalation Management * Relationship Building * Vendor Management * Quality Control

Service Level Management
Service Level Agreement
Vendor Management
Team Building
Customer Experience
Customer Retention Strategy
Customer Retention
Customer Relationship Management
Business Development
Business Analysis
Project Delivery
Customer Engagement
Customer Experience Management Software
Customer Analysis
Project Management
$55 hourly
Douglas W.
- 0.0/5
- (0 jobs)
OBJECTIVE To obtain a challenging position utilizing my technical education and background. SUMMARY OF QUALIFICATIONS Excellent communication, customer support and trouble shooting skills and training. Worked closely with contractors, riggers, architects, and engineers on numerous projects to assure successful rollout of new sites and equipment functionality. Sound knowledge of Circuit analysis, applications and programming. Experience with networking and server management.

Service Level Management
Customer Service
Technical Support
Troubleshooting
Computer
Electronics
Management Skills
FieldPower Field Service Management
$200 hourly
Bonita P.
- 0.0/5
- (0 jobs)
IT Transformation | Managed Services | Digital Workplace | Social Media & Recruiting After decades of leading IT transformations, managed services, and digital workplace transitions across industries, I've decided to go all in on my own consulting firm-Bonita Payton Consulting and Professional Services. With 31+ years in IT leadership-spanning infrastructure management, global service delivery, IT operations, and workforce transformation-I've built a reputation for executing seamless digital transitions, optimizing IT service management, and driving business innovation. What I Do: IT Transformations & Managed Services - Helping companies transition IT operations, optimize service desks, and scale global teams. Digital Workplace & Remote Solutions - Implementing modern workplace strategies to enhance collaboration, security, and efficiency. Social Media & Brand Marketing - Elevating businesses with datadriven digital marketing and audience engagement.

Service Level Management
IT Asset Management
IT Support
IT Recruiting
IT Procurement
IT Infrastructure
IT Management
IT Consultation
Infrastructure Management
Desktop Support
User Identity Management
Training
Leadership Training
Team Building
Management Consulting
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