I am🎖 Software Architect for over three decades, expert SAFe Programme Consultant, and Technical Writer supporting startups, SMEs, and MNCs in their product & service marketing and technical communication needs. Over the years, I have grown from ✍️Content Writer to a 🔎detail oriented🔬and 💪Researcher. I create
⭐ Research Report, Industry Analysis 📈, White Paper / Litepaper, Application Notes
⭐ Solution Proposal, Product Documentation (e.g. User Manual / Administrator's Guide)
⭐ GraphQL / RESTful API documentation (SpectaQL, Docusaurus, Postman, Readme.io)
⭐ Help Desk, Knowledge Base, FAQs, IT Support articles, SEO / CRO
⭐ Blogs about DevOps, AI/ML, Cloud, SDR, SDN, Security, Blockchain, NFT, Metaverse
Depending on client's need, I use software tools (e.g., Apple iWork, Microsoft 365, Google Workspace, Zoho Writer, Adobe Creative/Document Cloud) and several F/OSS to deliver a professional-grade, high-quality content in different formats. I apply QA procedures and proofreading prior to final delivery.
I contribute 100% original technical material (i.e., text, images, illustrations, graphs, charts, schematic diagrams, SysML, audio/video) related to several emerging technology topics (e.g., FinOps, DevOps, Cloud, BlockChain, Smart Contract, NFT, SDN, NFV, SDR, 5G, GNSS, GIS, AI/ML, AR/VR, Drone, Quantum Computing).
I hold double master's degree (i.e. 🎓MBA (Finance), 🎓MCA). I was trained by 🇮🇳defence forces about aircraft systems in Electrical & Instruments technology areas. I studied Aeronautical Engineering. I was trained by market leading Investment Bankers in Japan about trading algorithms applied in Bonds, Futures, Options, Equity, etc. I was trained by tier-1 Insurance firms about sales & marketing techniques used in concept selling.
I worked in technology product research & development centre, system integration firm, etc for more than three decades in telecommunications and information technology sector globally as a Strategy Consultant, IT Program Manager, Enterprise Architect, Solution Designer, Software Developer, Performance Engineer, and Content Writer. I had an opportunity to get exposure to several industry sectors. I have traveled to more than thirty-three countries due to IT project engagements. I gained profound knowledge and experience in a wide range of systems, business processes, project methodologies, use case scenarios, etc.
I designed custom multi-tenant software-as-a-service solutions, GraphQL and RESTful APIs. I have hands-on experience developing custom mobile apps & web application user interfaces, themes, etc. I am very strong in Enterprise IT architecture, design, and complex system integration involving marketing automation, CPQ, CRM, ERP, SCM, ITSM, WFM, TMS, PMS, HRMS, etc. I am hands-on with DevOps, Cloud (e.g., AWS, Azure, GCP, DO, IBM, OCI, SAP), Security (e.g., SAML, SSO, TLS/SSL, MDM), DNS, Email, etc.
I have built Digital Business process blueprints and implemented workflow automation, created project activities or tasks template, etc. I have hands-on experience in the installation, configuration and integration of mission critical enterprise applications with third-party APIs, modules, extensions, systems, application/data migration, to a Hybrid IT environment.
Apart from technical writing, I could bundle the following service offerings, if required.
1. Delivering Marketing Strategy - automation using Salesforce, HubSpot Marketing Hub, Adobe Marketo, Zendesk, MailChimp, ActiveCampaigns, Oracle Marketing Cloud, Zoho MarketingHub
2. Design & Implementation of Enterprise IT systems - based on Salesforce, HubSpot, Zoho One, Microsoft Dynamics 365, Zendesk, Freshworks, QuickBooks Online, Xero Accounting, Sage Intacct, NetSuite, ERPNext
3. DevOps & Cloud Automation - AWS, Azure, GCP, Anthos, Istio, Kubernetes, Docker, Ansible, Terraform
4. Chatbot Development using Intercom, SalesIQ, IBM Watson, Azure Bots
5. Mobile Application Development using Xcode, Android Studio, React Native, Flutter, Swift, Objective C, Kotlin, Java, AWS Amplify, AppSync, Google Firebase
6. Web Application Development using Next.js, React, Vue.js, Angular, Nest.js, Express, Django, Laravel, Rails
Initially, my career started as a Software Developer. I developed source code for desktop and web applications, mobile apps, IoT/M2M solutions, etc. I matured gradually into delivering IT consulting services to C-level executives in several industry sectors (e.g., technology, telecommunications, investment banking, insurance, eCommerce, retail, wholesale distribution) for different technology adoption initiatives.
Most importantly, I believe in mutual respect, honesty, trustworthiness, and long-lasting business relationship. I have experience in managing complex projects for tier-1 enterprises. You could rest assured that I will put my best efforts to make it a success.