Hire the best ServiceNow Freelancers in Cebu City, PH

Check out ServiceNow Freelancers in Cebu City, PH with the skills you need for your next job.
  • $10 hourly
    Below are my Strengths: - work with integrity - Resilient - Resourceful - Ask when in doubt - Continuous Self-Improvement and learning new technology and processes - open-minded, and take critics / feedback positively Top Skills: - Computer and Network Troubleshooting - IT Service Desk (helpdesk support) - IT MSP Support - IT Service Management - Customer service - Active Directory and Exchange Management Console (EMC) - Office 365 - Project Transition and Technology Enablement. Projects: Business Network Solutions Accomplishment: - IT MSP Support, support BNS clients through Email, call and chat - spiceworks (CRM for ticketing System) - connectwise control for remote access - softphone systems. Projects: Tekiesolutions Accomplishment: - IT MSP Support, support Tekiesolutions clients through test, call and email. - Zoho (CRM for Ticketing system) - Syncromsp (CRM for ticketing system) - Syncro remote for remote access - zoho Assist for remote access - Go to live (soft phone) Projects: Rio Tinto (Accenture) Computer troubleshooting, Office356 & Active Directory Management - Create Network account - Create mailbox / Distribution list - Disable Network account - Attribute configuration - Providing Access permissions for mailboxes & distribution list for end users. - Providing Access for folders by adding end users to AD Group - increase mailbox storage for end users using EMC - Password reset for end user - Email configuration by recreating outlook profile for on premise user and migrated user (users migrated to office365) - SCANPST repair for corrupt .ost/.pst file - Repair MS Office that includes MS outlook application - Do basic troubleshooting Calendars or mailbox issues for end user o Office365: - Providing access to end users for migrated mailboxes through portal.office.com - Providing permissions for end users for Office365 license, Enterprise Mobility, and intune company portal - Troubleshoot by checking end user’s permission through portal.office.com and portal.azure.com for intune. - Symantec VIP Access registration for remote access for end users using Symantec VIP Manager - VPN configuration and troubleshooting - Software troubleshooting for company and client standard applications. For example, Citrix, MS office application, VPN (Orange), Symantec End Point, Cisco WebEx, Web Browser troubleshooting, skype for business or Lync, etc. - Assist end users for printer Mapping o Assist end users for folder and mailbox mapping - Remote Troubleshooting using LMI (LogMeIn) or Skype for business or Lync or MS teams - Software installation Via SCCM (System Center Configuration Manager) Projects : Technology Enablement (Accenture) Accomplishments: - Contribute on continues improvement of processes and troubleshooting methods by finding or forming a best solution on issues within the supported projects and updating the SharePoint Knowledge Base - Assist in providing technical assistance to Service Desk Projects that are in transition - Conduct the automated Quarterly Periodic Access Review (PAR) on TEMPO mail distribution groups, to ensure that members are updated - Ensure that all production workstations (including SD/TEMPO Tools) and equipment are in normal condition and comply with Accenture's Security Standards. With my technical and customer service experiences, I was able to enhance and learn a lot. with these skills, I will ensure my client's welfare and provide the necessary technical solutions that my client will need. I'll be glad to be of assistance and work with you.
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    Office 365
    ConnectWise Automate
    Customer Service
    Desktop Application
    Skype For Business
    Citrix
    Computer Network
    Microsoft Teams
    Online Chat Support
    Email Support
  • $5 hourly
    About Me: Hello! I’m Ronald Peña, a passionate and results-driven Digital Marketing Specialist and WordPress Website Developer with over 8 years of experience transforming ideas into captivating digital experiences. My expertise lies in crafting compelling marketing strategies and building robust, visually stunning WordPress websites that drive engagement and growth. Professional Expertise Digital Marketing: I specialize in creating and executing comprehensive digital marketing strategies that encompass SEO, PPC, social media marketing, content marketing, and email marketing. My data-driven approach ensures campaigns are optimized for maximum ROI. WordPress Development: From custom themes to plugin development, I bring websites to life with seamless functionality and user-centric design. Whether it’s a blog, e-commerce site, or a complex web application, I ensure it’s fast, secure, and scalable. SEO Mastery: With a keen understanding of search algorithms and ranking factors, I optimize websites to achieve top search engine rankings, driving organic traffic and enhancing online visibility. Content Creation: I craft compelling content that resonates with audiences and drives action. My content strategies are tailored to align with brand messaging and marketing goals. Analytics & Optimization: I leverage tools like Google Analytics, SEMrush, and HubSpot to track performance, analyze data, and continuously refine strategies to improve results.
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    Data Entry
    Bootstrap
    Django
    MySQL
    XAMPP Stack
    WordPress
    Magento 2
    PHP Script
    Inkscape
    HTML5
    JavaScript
    Adobe Photoshop
    CSS
  • $20 hourly
    RHEA MAE LAGBO ServiceNow Developer Detail-oriented individual looking for a ServiceNow developer position to utilize my technical skills and working knowledge of applications, modules, development, and design in ServiceNow.
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    JavaScript
  • $20 hourly
    - Worked with some of the top BPO/ITO companies - Can work with less supervision - Interested in learning new ideas - Multitasker - Proactive - Fast learner - Persistent - Determined and responsible - Flexible - Works harder to reach goals - Accepts part - time/ full-time job
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    Sophos Sophos UTM
    ITIL
    Educational Technology
    Microsoft PowerPoint
    Amazon ECS
    ConnectWise Automate
    Citrix Systems GoToMeeting
    Helpdesk
    Cloud Computing
    Data Entry
  • $8 hourly
    Deliver support to customers over the phone using a ticketing system, remote control and remote management tools. Continuously analyze complex server, network, application and PC issues for solutions. Address critical customer-impacting issues from inception to resolution using all of the resources of the company. Configuration and Troubleshooting of LAN's, WANs, Firewall, and Wireless. Technical expertise including strong understanding of networking, servers, security, storage and IT operations. Strong desktop OS skills Windows XP/Windows 7 Desktop Operating System. . Strong general application knowledge in Office and other mainstream applications. Some VoIP experience Connectwise, Labtech, N-able experience, Screenconnect, ITglue Microsoft 365, Hyper V, Microsoft Exchange Work with team to develop systematic process to better troubleshoot and identify root causes of issues. Specialize in the area of IT that our customers use and that utilizes your skillsets and strengths. • Physical Desktop Support in a BPO environment • Install, upgrade, support and troubleshoot Windows 7, Windows 10 and Microsoft Office and other desktop applications • Install, upgrade, support and troubleshoot for printers, computer hardware and other peripheral equipment • Performs general preventative maintenance tasks on computers, laptops, printers and other peripheral equipment • Performs remedial repairs on computers, laptops, printers and other peripheral equipment Customize desktop/laptop hardware to meet user specifications and site standards. • Returns defective equipment parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts • Inventory to insure proper spare parts levels • Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal • Computers (PC) or notebooks that have authorized access to the network Install, upgrade, support and troubleshoot Enterprise • Applications hosted on Windows Server 2008, 2012 • Perform Windows Server monthly maintenance (Defrag, Disk clean up, Clearing of logs, Rebooting of Servers) • Handles Active Directory and performs membership of groups, creating security groups, password resets, creating logins/ User account management • Intermediate knowledge in DNS and DHCP Intermediate knowledge in Group Policy Management and Configuration. • Ensure desktop computers interconnection with systems including associated validation systems, file servers, antivirus servers, application servers, and administrative systems • Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime • Troubleshooting network connectivity in a LAN/WAN environment • Develop trends by monitoring and analyzing incoming calls, problems and support requests • Dealing with hardware and application support queries and issues reported to the support helpdesk • Provide user data and application recovery • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software • Use tools and methodologies to load, copy and customize operating system configurations for deployment • Responsible for tracking hardware and software inventory • Familiarize end users on basic software, hardware and peripheral device operation • Works with vendor support contacts to resolve technical issues within the desktop environment • Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible • Works with other IT team members regarding new branch builds and upgrades • Dealing with queries by following departmental procedures for fault resolution • Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines • Arranges for and/or prepares equipment for shipping/receiving • Maintains I.T. records and tracking for area of responsibility • Ensures that supported customer accurately completes the approved work request with the date and time of submission • Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures • Maintain adequate knowledge of operating systems and application software used to provide a high level of support • Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures
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    Asset Management
    Information Technology Operations
    Windows Administration
    Desktop Support
    Helpdesk
    Network Administration
  • $12 hourly
    Hello! My name is Ally. Thanks for checking out my profile, here's a quick overview of my skills and strengths. I am well organized, efficient, and self motivated professional that thrives on innovation. The key to my success has been to learn quickly and to then reach for a higher personal and professional standard by seeking additional responsibilities. I have worked in the Hospitality Industry for over 5 years with different tasks and responsibilities that honed my skills in customer service, hotel operations, and most especially, administrative tasks. I have also done customer support and technical support in BPO companies that deliver transformational outcomes for a demanding new digital world. My goal has always been to exceed the expectations of both my employer/client as well as my customer. I'd love to learn about the ideas you have for maximizing your business. I look forward to discussing your project together!
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    Microsoft Excel
    Citrix
    Office 365
    Administrative Support
    Techno
    In-App Support
    Customer Service
    Tech & IT
    Zendesk
  • $6 hourly
    I'm a Lead gen rockstar to provide sales and marketing support in building a pipeline of leads to meet business plans, quotas and company objectives. Responsible for generating leads through linkedIN and emails. I'm a former data analyst with experience in SAP with a degree of Bachelor of Science in Computer Science. I've validated requests in Master data management to ensure the integrity of that data. This includes data quality, availability and consistency. I was a senior specialist and a data entry expert. Sets up the partner account in the system and modifies the data as requested by Partner Managers. Ensure that partner accounts setup is correctly processed and syndicated by one system to another. I also have 7 years experience in customer service and worked on escalations and handles supervisory calls in a professional manner.
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    Lead Generation
    Computer Science
    SAP
    Data Management
    Master Data Management
    Microsoft Dynamics 365
    SAP CRM
  • $6 hourly
    As a detail-oriented professional, I possess top-notch skills in customer relations, problem-solving, and recordkeeping. My expertise lies in addressing various service and product issues with thoughtfulness and a positive approach, always striving to find creative solutions to conflicts and complaints. With a proven track record of successful project management and a dedication to producing quality outcomes, I am a productive employee who excels in leadership and motivation. I collaborate closely with clients to determine their requirements and consistently deliver excellent service. With years of progressive experience in technical support, I am a motivated self-starter and team builder capable of navigating high-stress situations and achieving goals on time.
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    IT Service Management
    Microsoft Office
    Outbound Call
    Inbound Inquiry
    Financial Consulting
    Music & Sound Design
    Video Editing
    Photo Editing
    Technical Editing
    Technical Analysis
    macOS
    Microsoft Windows
    Email Support
    Technical Support
  • $20 hourly
    8 years IT experience with specialization in Batch Operation, Job Scheduling, Infrastructure Monitoring and Technical Support. Exposed to Airlines, Pharmaceutics and Electronics Companies Industry. 5 years Manufacturing industry experience with specialization on machine operation, testing and quality assurance of plastic and electronic products.
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    SQL
    Linux
    Unix
    Troubleshooting
    Microsoft PowerPoint
    Microsoft Excel
    IT Service Management
  • $8 hourly
    Service Desk Analyst | Order Management Analyst | Customer Service Associate | Technical Support Associate II Dynamic and goal-oriented professional with more than six years of expertise in building and delivering a positive customer experience, strong analytical talents combined with outstanding leadership and communication qualities. To establish a career in a developing company where I will have the chance to demonstrate my abilities by taking on challenges, achieving organizational objectives, and moving up the professional ladder via dedication and ongoing learning.
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    Order Management
    Calendar Management
    Email Management
    CRM Software
    Data Entry
    Multitasking
    Business Analysis
    Customer Satisfaction
    Technical Support
    Customer Service
    Service Level Agreement
    Helpdesk
    Business Process Outsourcing
  • $6 hourly
    I have very strong interest in pursuing my career here in Upwork. With experience working as a customer service in a call center, I have a diverse background and much to offer for my clients I am a graduate of Bachelor of Science in Information Technology, I was trained to become independent in dealing with different kind of people and exposing my skills to different fields. My training and exposure as an Customer Service Representative honed my potentials in written and oral communication as well as my interpersonal communication skills. I can prove that I can be a competent member and asset to your firm. I am hardworking, honest, efficient and disciplined. -I have 6 months of experience as a Virtual Assistant Customer service representative and a refund/chargeback person. we used redifferent tools such as Shopify, Gorgias, Bluesnap, Cb911 for CHARGEBACKS, Stripe, BBC -Technical Support Representative ( Qualfon Phil. Inc ) -Service Desk representative ( Tracfone Wireless ) -Associate Core App support -PHP developer / SQL -Six Sigma Green Belt Certified
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    Gorgias
    Email Communication
    Web Application
    Social Media Marketing
    Data Entry
    Customer Support
    Relational Database
    Technical Support
    Ticketing System
    Email Support
    Online Chat Support
    Zendesk
  • $7 hourly
    Service Desk Analyst/Computer Aided Design operator/ Technical Support / Customer Service PROFILE Diligent technical support representative with over 3 years of experience at a high-volume call center. Seeking to leverage a fastpaced work ethic with top-rated customer service to help grow and meet future demand and create value for my prospective employer through my dedicated and diligent efforts.
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    Genesis Framework
    Service Level Agreement
    Active Directory Federation Services
    Citrix
    Workable
    Communication Skills
    Computer
    Time Management
  • $24 hourly
    Oversees the day-to-day functions of a company, ensuring smooth operations, optimizing processes, and managing resources efficiently. Coordinates with various departments to meet organizational goals and implement strategies for improvement. Offers expert advice to businesses on optimizing operations, improving efficiency, and solving specific challenges. Analyzes data, identify areas for improvement, and recommend solutions tailored to the client's needs. Functional Experience: • Operations and Project Management • Business Process Improvement and Innovation • Operational Metrics and Analytics • Automation Opportunity Identification • Client Relationship Management • Segment Recovery Management • People Development Industry Experience: • Insurance Services • Client Onboarding/Installation • Enrollment and Billing • Claims Administration • Claims Adjustments • Systems & Interfaces Health Business Process Services • Enrollment and Billing • Benefit Administration • Claims Administration • Claims Adjustments
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    Insurance
    Business Process Management
    Data Management
    Management Skills
    Team Management
    Client Management
    Jira
    Project Requirements
    Business Analysis
    Insurance Claim Submission
    Business Operations
  • $6 hourly
    I am an accomplished professional with substantial expertise in customer and technical support. I bring a wealth of experience to the table. Over the years, I have honed my skills in website, email, and domain hosting support while also delving into SEO management. In my current capacity as a Technical Support Engineer for Ecommerce platforms, I apply my expertise to deliver exceptional support services tailored to the unique needs of these cutting-edge platforms. My responsibilities include resolving technical queries, ensuring platform stability, and enhancing overall user experience through prompt and effective technical assistance. With a strong foundation in Information Technology and a proactive approach to problem-solving, I am committed to delivering high-quality technical support and driving innovation in the web hosting and E-commerce industry
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    Data Migration
    WordPress
    Shopify Plus
    CSS
    HTML
    MySQL
    Salesforce CRM
    DNS
    SEO Strategy
    Email Deliverability
    Web Development
    Technical Support
    Ecommerce
    Information Technology
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