Hire the best ServiceNow Freelancers in Mandaluyong City, PH

Check out ServiceNow Freelancers in Mandaluyong City, PH with the skills you need for your next job.
  • $55 hourly
    🤵 I'm a seasoned IT Specialist with 16 years hands-on, professional experience in all phases of computer repair and design, such as, installation and technical assistance with hardware and software. 🤵Good interpersonal and communication skills to enhance the prompt and accurate delivery of quality customer service; easily conveys technical jargon to non-technical users. ◾ ShareGate: I am well-versed using ShareGate, especially when migrating files/folders from one site to another, that includes permissions, this prevents data loss when migrating/moving files/folders from one location to another. ◾ SharePoint: Creating knowledge base articles that can be used by our level 1 support, supporting end users with their queries, adding a quota to their site, supporting users especially VIPs, MDP and Executive Directors who's encountering issues with their site. ◾ OneDrive: Supporting, providing training to end users on how to use OneDrive, creating knowledge base articles. Running basic PowerShell scripts when retrieving a document to a certain user that left the organization. ◾ Egnyte: Administering files/folders, permissions, audit logs. ◾ Microsoft Excel: Converting files to JSON that helps users to understand the audit logs that they need.
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    Office 365
    Microsoft Windows
    Single Sign-On
    Microsoft Office
    Microsoft Office SharePoint Server
    Technical Support
    System Administration
    Microsoft Excel
    Microsoft SharePoint Administration
    Microsoft OneNote
    Microsoft Active Directory
  • $35 hourly
    I'm a seasoned IT Desktop Support Specialist who provide clients / users with technical troubleshooting assistance related to computer hardware and software, mobile devices, and other tools and computer products. Providing overall IT Desktop Support via phone, email and remote access Key roles: -Knowledgeable in M365 account creation, licensing and provisioning -MS Azure Infra for MFA set up and user profile configurations -Knowledgeable in Active Directory to check users and computers for access/roles and provide needed licenses for the user to access specific applications/system depending on their current role -Microsoft Application installation Processes -Support users in VPN repairs and installation -Printers, network and local connection setup, drivers installation -Mobile device management we assist user in installing intelligent hub, Intune company portal, google authentication, MFA applications and mobile email -Hardware support such as desktop monitor, docking station, granting admin access to users in their machine, bitlocker and hardware set up -Creating proper escalation ticket for next level of support if needed -Knowledgeable in ConnectWise ticketing application, remote desktop application such as screen connect and Continuum portal -Knowledgeable in passportal application to creating knowledge base SOP, store client information such as usernames and passwords. -Can do Over all PC / laptop setup out from the box and some system admin tasks
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    Multi-Factor Authentication
    Ticketing System
    Soft Skills Training
    Virtual Desktop Infrastructure
    Issue Tracking System
    Desktop Application
    Remote Connection Support
    Mobile Device Management
    User Authentication
    Microsoft Active Directory
    Microsoft Windows
  • $30 hourly
    Computer Engineering Technology Graduate | BS Computer Science Graduate | Certified Lean Six Sigma Yellow Belt | Google IT Support Specialist Certified | Google Cybersecurity Professional Certified Experienced and motivated IT professional with a solid customer service background, seeking a challenging role in IT. Armed with a Bachelor's degree in Computer Science and Computer Engineering Technology, excelling in technical support in a Sr. Systems Engineer capacity. Skilled in complex issue resolution, mentoring, and providing exceptional support for Google and Microsoft products, driven by a commitment to ongoing learning and industry trends. Involved in the following: * MSP Background * 5+ years in Senior Roles * Windows Servers 2012-2019 (AD, AZURE AD, DNS, DHCP, Online Exchange/ 0365) * Familiarity with security tools * Basic network security * User security training * Security documentation * Dispatching tickets * Patch management understanding * SLA Management * Identity Access Management * Incident response participation * Involvement in security audits * Incident triage * Security awareness training * Provide 2nd & 3rd level support and manage escalations when required * Ticketing system (Familiarity in Cases 2.0, Salesforce, ServiceNow, Zendesk, and Jira Service Desk) * Working Knowledge (Linux, Splunk, Cloud Migration, BrightGauge, ITGlue, AutoTask, Datto, etc.)
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    Microsoft Intune
    Single Sign-On
    Mobile Device Management
    Office 365
    Computer Hardware
    Computer Engineering
    Computing & Networking
    Information Technology
    Remote Connection Support
    Microsoft Active Directory
  • $6 hourly
    Hi there! I'm a Systems Configuration Analyst with a knack for optimizing systems to enhance efficiency. Let's connect and streamline your processes together!
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    Electronic Data Interchange
    Arduino IDE
    Microsoft Excel
    Java GUI
    System Analysis
    Technical Documentation
    Project Management
    System Configuration
  • $10 hourly
    Experienced Developer and Support Software Engineer with Proficiency in Diverse Database Technologies: - Skilled in Java Spring for robust backend services and ReactJS for dynamic frontend experiences. - Proficient in Python for automation solutions and backend development. - Experienced in using Docker and Kubernetes - Experienced in developing GraphQL and REST APIs for various applications. - Experienced in using Relational Databases(PostgreSQL, MySQL, and Oracle DB), NoSQL(MongoDB and ElasticSearch), Consul
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    Spring Boot
  • $20 hourly
    I am a Customer Service Representative with two years of experience in the industry and a year of experience as an Account Coordinator. I excel at multitasking, and my years of experience in customer-facing roles have honed my communication, time management, and organizational skills. The constant changes in processes have also trained me to adapt and learn easily. Tools I have used include: - MS Word / Excel / Powerpoint - Smartsheet - Oracle Fusion - Clarify - Opus - Salesforce - ServiceNow - Zendesk - Confluence - CXOne Softphone - Genesys - Google Workspace - MS Teams / Outlook - Slack Language Level: CEFR: C1 Level If all of these qualifications are what you are looking for, look no further! I can handle calls, chat, SMS, and/or e-mails. I always ensure customer satisfaction while simultaneously upholding the company’s interest. If you’re interested, please leave a message.
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    Microsoft Teams
    Microsoft PowerPoint
    Microsoft Word
    Microsoft Outlook
    Microsoft Excel
    Task Coordination
    Atlassian Confluence
    Oracle Fusion Applications
    Customer Service
  • $7 hourly
    A highly motivated, innovative, and results-driven Service Desk and Customer Service Professional with over 16 years of experience in establishing, operationalizing, and managing service desk and customer service operations. A certified Yellow Belt and trained Green Belt in Six Sigma and has a proven track record of delivering results, improving customer satisfaction and service quality. Proficient in problem-solving, team leadership, and project management. Has led a team of 20-25 Associates and takes charge of their overall performance, quality management, and development. With over 13 years of experience as a people manager, has developed a strong set of skills in coaching, performance and team management, compliance and control, process creation and its continuous improvement, project management, operations management, and leadership. Experienced and accomplished Leader with a diverse background in both startup and corporate environments. Adept at building strong relationships with stakeholders and cross-functional teams. Strong communication and problem-solving skills, with a passion for developing and mentoring team members. Has solid experience in managing Voice and Non-Voice lines of business from e-Commerce, FinTech, payment solutions, and online pawnshops. Has managed a highly successful team in resolving, and reducing customer complaints, meeting stakeholders’ SLAs, and customer satisfaction.
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    Microsoft Office
    Anti-Money Laundering
    Continuous Improvement
    Microsoft Word
    Process Improvement
    Information Analysis
    Analytical Presentation
    Business Correspondence
    Data Analysis
    Microsoft Excel
  • $4 hourly
    PERSONAL SUMMARY Skilled Service Desk Analyst with a strong background providing technical support to end-users. As a part of the team optimizing workflows and minimizing business interruptions, I am primarily engaged in maintaining Account login to computer, applications, connection issue, and software and hardware issue. I'm currently seeking for a new opportunity to utilize my expertise in Information Technology.
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    Microsoft Teams
    Microsoft Outlook
    Hardware Troubleshooting
    Data Entry
    Technical Analysis
    Office 365
    Microsoft Active Directory
    Microsoft Azure
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