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  • $49 hourly

    • 5.0/5
    • (1 job)
    T-shaped professional with strong expertise in project management methodologies and SaaS platform implementations , allowing me to offer a comprehensive SOLUTION rather than just a singular service. With 15+ years of experience in delivering projects for well-known corporations (888 holdings, HP , Schlumberger, BAT , Molson Coors ) and couple of tech start-ups in the SaaS/software industry *Certified Implementation Specialist ServiceNow (CIS-ITSM) | CIS - Strategic Portfolio Management *ServiceNow CSA ( Certified System Administrator) *Project Management Professional (PMI- PMP) *Agile Certified Practitioner (PMI - ACP) *Professional Scrum Master certified (PSM) *Lean Six Sigma Master Black Belt & Black Belt & Green Belt certified *RPA - Automation Anywhere - Bots in business certified *Process mining and execution management software - Celonis certified *Office365 technologies (PowerBI, SharePoint, PowerPlatfrom) *JIRA & Azure Dev ops Strong expertise in delivering on time, agreed scope and available resources with +100 projects implemented, +6 project management methodologies, +30 platforms and tools. Services Offered: ✅ Project management /Program management / Portfolio management ✅ Product Owner | Product manager ✅ Software & Platform Implementation, Integration and Customization ✅ Process development / Process re-design ✅ Project management framework design and implementation ✅ Project management organization (PMO) and Center of Excellence(COE) set up Let's have a quick chat on how I can add value and help you on your project.
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    Program Management
    Scrum
    Business Intelligence
    Microsoft Power BI
    Project Management
    Six Sigma
    Agile Software Development
    Robotic Process Automation
    Office 365
    Lean Consulting
    Microsoft Project
    Azure DevOps
    Jira
  • $20 hourly

    • 5.0/5
    • (22 jobs)
    Been working for High-profile companies such as Microsoft, Schaeffler and Wipro, doing technical support and System administration. I have broad knowledge of Office 365 technology as well as ServiceNow.
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    Microsoft Exchange Online
    Microsoft SharePoint Administration
    Technical Support
    Microsoft Active Directory
    Customer Support
  • $30 hourly

    • 5.0/5
    • (2 jobs)
    I am a Project Manager, an expert with +7 years of experience in Project Management in IT sphere (ITSM implementation, spin-off, CRM implementation, start-ups in AI, recruiting) I believe in the power of collaboration, leadership, teamwork and bringing teams together to reach the project and business goals. I like to ensure all participants are on the same page about the goals and tasks, ensure clarity about particular actions needed from each participant. I care about Client’s happiness and Team happiness by means of successful goal achievement in efficient and well-structured way. I turn chaos into positive change so you can focus on reaching your strategic goals. What I Offer: * I have successfully managed IT projects, particularly in ITSM implementations using ServiceNow, spin-offs, implementing Service Desk from scratch, and optimizing escalation management for critical services. I provide end-to-end services, assisting with drafting requirements, translating them into project plans, monitoring progress, and managing all stakeholders to ensure successful project delivery. * SOP Management: I will create, document, and organize your standard operating procedures, keeping them easily accessible and up-to-date. What I Bring to the Table: * Clear understanding of the Project Stages (Initiation, Planning, Execution, Monitoring and control, Closure), SDLC, rational split of the project in to the stages/milestones/epics/tasks; * Project Management: Project Manager & Scrum Master experience in IT projects based on ITSM (ServiceNOW, HPSM), CRM (HubSpot, Monday.com, Salesforce) methodology (Agile, Scrum, SAFe Scrum, Agifall/Hybrid, Critical Path, Scrumban, Waterfall) I have experience in various sectors, from big corporations like Bosch to public sector entities like the European Commission and startups like PolyMore. * Experienced in leading and mentoring teams of 15+ members, fostering a collaborative work environment, hiring, and coaching the team to achieve their best performance. * I excel in structuring work processes and finding solutions to complex challenges, ensuring efficiency and productivity. Recently, I optimized the internal process for a common CRM tool across DIGIT for the European Commission. * My sub-roles in each Project: Goal Achiever, Decision maker, Problem solver, Leader, Communicator, Team player, Planner, Clarity bringer, Controller, Cost saver, Time saver; AI Projects During my project implementation in PolyMore startup, I was in charge of leading the AI development team towards the established precision and recall metrics. The product was focused on identification and tracking of recyclable waste collection trucks in Romania. The developers utilized Google Collab notebooks and TensorFlow to detect and classify the collected objects in the waste stream, with a taxonomy of 18 categories of waste, agreed with the end customer. Similarly, in my experience with Bosch Service Solutions, I have managed the AI development team for a ML project focused on predicting keywords on the internal knowledge platform, to reduce search and idle time when troubleshooting. We designed and implemented a web platform to use API to internally hosted LLM to analyze historical data on previously used keywords, frequency and correlation levels, ensuring the top five search results were highly relevant. The coordination for this project was then integrated with ITSM platform ServiceNow via RESTful APIs. Skills and Tools: * Project Management 📋 * Scrum Master 👩‍💼 * Business Analysis 📊 * Team Coaching 👥 * Agile & SAFe Scrum 🚀 * ITSM Implementation 🖥️ * ServiceNow 🔧 * Deep Learning 🧠 * Risk Assessment & Mitigation ⚠️ * Supplier Management & Contract Negotiation 📑 Tools and Applications: * MIRO 🎨 * Canva 🖌️ * Slack 💬 * Skype 📞 * Teams 📞 * JIRA 🗂️ * Google Calendar 📅 * Google Docs 📄 * Office 365 💼 * Monday.com * Asana * Clickup * Todoist * Atlassian - JIRA * Trello * Confluence * Notion * Figma
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    Training Session
    Leadership Coaching
    Leadership Skills
    Cost Control
    Time Management
    Project Management
    Research & Strategy
    Project Risk Management
    IT Service Management
    Incident Management
    Project Plans
    Status Reports
    Budget Management
  • $20 hourly

    • 5.0/5
    • (1 job)
    👋 Hi there! With over three years of experience in data analysis and release management, and four years collaborating with product managers globally, I bring a wealth of expertise to any team. My background includes a year managing quality for six projects, building a small business, and coordinating a non-profit. I'm excited to leverage these skills for business success. Check out my skills and experience, and let's see how many knots we can tie together. Tools: - HTML & CSS - WordPress - Canva - Figma - Excel - Power BI - Tableau - Inventor - AWS - SQL query Skills: - Prompt Engineering - Business Analysis - Business Intelligence - Data Analysis - Project Management - Agile Methodologies Certifications: - (CAPM) Certified Associate in Project Management by Project Management Institute My goal is to help you and your clients by leveraging my skills towards delivering business value. I am enthusiastic, proactive, reliable, and diplomatic. Feel free to reach out for collaboration opportunities or to learn more about my work! 🙌
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    JavaScript
    Business Analysis
    Microsoft Power BI
    Stakeholder Management
    Agile Project Management
    Autodesk Inventor
    WordPress
    CSS
    HTML
    Microsoft Excel
    Jira
    Data Analysis
    Business Intelligence
    Project Management
  • $30 hourly

    • 0.0/5
    • (0 jobs)
    Interests Judo I am a dedicated and passionate professional, with a proactive approach and attention to detail, I have demonstrated the ability to deliver high-quality results within projects and teams. I can adapt quite easily to new things and this help me collaborate efficiently with colleagues and successfully meet the requirements of complex projects.
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    SuccessFactors Learning
    Community Management
  • $25 hourly

    • 0.0/5
    • (2 jobs)
    5 Years experience as Technical Support Helpdesk Specialist • Hardware and software support • First-level support infrastructure • Single point of contact for Network requests • Active Directory management • Google Workspace admin • IIS(Internet Information Services) • Implementing new applications with SSO, Active Directory authentication • Infrastructure librarian • PowerShell scripts automation Business Analyst • Designed and implemented various SharePoint sites that allowed business users to share their status of the projects, work materials and exchange information more freely on a Virtual private cloud environment. • Designed and developed the security group structure. • Business Analyst owner for the implementation of a cluster application. • Led the development of multiple workflows for the automation of tasks. Helpdesk Specialist • Coordinator of external teams and helpdesk colleague for level 1 and 2 support • Check invoices • Asset Management • Created the SOAPs and guide materials for the knowledge transfer to the external company • Led the meetings for the knowledge transfer for the helpdesk and infrastructure • Tested applications, policies, bios and patching updates before implementation • Coordinate necessary maintenance and installations of providers to ensure minimal impact on users. • Resolved business issues and complaints by appropriate professional standards. • Managing Active Directory users, groups, & policies. • Work with the team on project work to keep the project going according to the schedule • Work with Business Unit Information Security Officers (BUISOs), system owners, and other IAM colleagues to address audit and regulatory-related issues
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    UiPath
    Google Apps Script
    Google Workspace Administration
    Open Source
    Microsoft IIS
    Microsoft Active Directory
    WordPress
    PHP
    ITIL
    Technical Support
    IT Asset Management
    IT Service Management
    Information Technology Operations
    Microsoft SharePoint
  • $3 hourly

    • 5.0/5
    • (3 jobs)
    Hello, my name is Eliot and I'm beginning my journey with freelance work. I have a diverse field of experience from working many years in a IT Service Desk (Active Directory, Microsoft Exchange, Service Now etc.). I also have experience with translating different kind of texts in all the languages that I know (Dutch, German, Romanian and English). My priority is to make sure that my work at a minimum fulfills your expectations. Communication and reliability are also very important to me.
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    People Management
    Customer Satisfaction
    Writing
    Citrix
    Customer Experience
    Ticketing System
    Customer Service
    Translation
    Windows Administration
    Microsoft Exchange Online
    Microsoft Excel
    Microsoft Windows
    Microsoft Active Directory
    Office 365
  • $25 hourly

    • 0.0/5
    • (0 jobs)
    With over 8 years of experience in the IT industry, I bring a wealth of expertise in implementing, configuring, and supporting ITSM tools, aligning with ITIL best practices to meet diverse customer requirements. • My specialization lies in the ServiceNow and BMC Helix ITSM platforms, both of which are low-code SaaS solutions. I am adept at leveraging XML, MySQL, web services, and ETL tools to optimize IT service management processes. Certified in ITIL4 Foundation, ServiceNow Fundamentals, and Learning ServiceNow, I am committed to deepening my ServiceNow expertise as I transition from a strong foundation in BMC Helix ITSM. • I am also exploring emerging technologies such as AI, Python, JavaScript, PWA apps, and NodeRed, driven by a passion for innovation and problem-solving in the ITSM landscape. My mission is to bridge talent gaps in modern IT, focusing on leveraging ServiceNow to deliver scalable and efficient IT service solutions.
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    Android SDK
    C++
    Salesforce
    IT Service Management
    ITIL
    JavaScript
    Java
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