Expert Customer Support Specialist with over 5 years of experience in customer facing roles, Virtual Assistant with over 2 years of experience in this industry. I am dedicated to supporting people so they can have the ultimate customer journey. I am available to work immediately, and can be flexible to meet customer needs in any time zone. I am a person with multi-tasking abilities, who has excelled in various roles, having experience as a virtual assistant. Major expertise in sales and marketing, administrative tasks with data entry, e-commerce after sales service, customer care, support and complaint handling with resolution, with experience in inbound and outbound call centers. Always willing to accept challenges under pressure and meet expectations with honor. I will be happy to use my years of professional experience, skills and excellence in your work to enhance it with beneficial consequences.
- Respond to customer requests. (Chat support, email support, technical support, order processing, ticketing system, )
- Administrative assistance
- Virtual assistant (calendar management, email processing, research, lead generation, )
- Social media management (community management, community management, )
Customer care and support
1. Have the ability to use positive language, patience and caring.
2. Ability to communicate clearly with product knowledge.
3. Maintain a good relationship with the customer to foster engagement.
1. Identify problems, resolve issues and expedite correction, adjust and follow up to ensure resolution.
2. Flexibility, problem solving and ability to accept criticism and handle negative feedback.
3. Handle all complaints and investigate with the appropriate department and resolve the case in a timely manner.
Quality Assurance Manager
1. Follow up calls with the highest standards required by the product in terms of product knowledge, sales and service, greeting, listening, etiquette, objection handling, efficiency.
2. Provide feedback to agents on call and email performance.
3. Prepare and analyze quality reports for management review.
Sales and Marketing Support
1. Prepare sales and marketing reports, weekly management reports, and flash figures.
2. Provide support via phone, email and live chat portal.
3. Respond to inquiries and requests from enrolled groups and brokers and assist in the development of marketing materials.
4. Assist sales and marketing staff as needed in any phase of sales and marketing efforts.
5. Prepare market analyses by evaluating new market prospects.
My goal is to provide a professional and long-lasting working relationship and to deliver the project on time to the client's satisfaction.
For your mission, challenge or project contact me
Customer Satisfaction Research