I have experience in customer support/technical support from different BPO companies for 5 years providing customer service and technical assistance for internet, android devices, and apps issues and troubleshooting.
For 7 years, I am a Freelancer/ Virtual Assistant with clients from E-commerce, Real Estate companies, and Leasing companies providing customer service, property management, handling house repairs issues and appointment setting, admin support, Airbnb bookings, and other project-based tasks such as adding product and products details in Shopify, data mining and web research.
I can provide e-mail, ticket, and phone support and do everything I can to delight your customers. Communication is my passion, and I firmly believe in fully comprehending customers' needs to achieve customer satisfaction.
Throughout the years of my experience as a Technical Support / Customer Service Agent, I have managed to hone skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude, and persuasiveness. I am always willing to learn and will fully familiarize myself with the product to provide the best possible support to customers.
My Skills:
- Managing bookings and repair issues and cleaning schedules (AirBnB & Hospitable & TurnOver)
- Microsoft Office Word, Excel, and Spreadsheet
- Google Docs, Google Sheets, Gmail, and Google Calendar (Google Suite)
- Excellent in speaking and writing in the English language
- Email Support (FRONT, Helpscout, Outlook, Gmail, Gorgias App, and ZOHO)
- Technical support for ADSL and Android device
- Chat Support via Zendesk, Freshdesk, Facebook Messager, Tidio chat, and other online chat application platforms
- Customer Service
- Handling and responding to Paypal and Stripe disputes
- Order Management and fulfillment Order Management and fulfillment (Shopify, DSERS, Aliexpress, eBay, Etsy, and Faire Amazon, HostGPO, Shopify, OBERLO, Magento Dropshipping, and Aliexpress )
- Processing orders, replacements, and disputes in Aliexpress for e-commerce
- Shopify adding products and descriptions, editing orders and refunds
- Xero Application (account creation and invoicing)
- ASANA, Trello and basic Canva
- Arthur Online System
- Property Management and Repairs Issues
- Product Mapping in Dsers
- Importing products from Shopify to Dsers and from Aliexpress to DSERS
- Order Management (Amazon, HostGPO, Shopify, OBERLO, Magento Dropshipping, and Aliexpress)
- Dropshipping using CJ dropshipping and ShipBob, Shipwire, Deliverr, Starshipit
- Shopify adding products and descriptions, editing orders and refunds and replacements
- Product Listing using Shopify, DSERS, ETSY & eBay
With these experiences, I still never stop learning new technology. I am continually checking new web tools to stay competitive and more efficient with my home job. My goal is to provide out-most work satisfaction and an excellent working experience with my clients.