I'm experienced in:
- vector illustrations
- technical illustrations and drawings
- logotypes
- printed materials
- pdf brochures
- elements for web
- line drawings and vectorization
You can be sure in quick turnaround time and support after completion of the project.
I’m a Messenger Marketing Expert specializing in the eCommerce space. My ManyChat bots have helped get clients’ products to the top of Amazon’s search results, have gained them the Best Seller’s badge and have gotten them verified reviews, time and time again.
Knowledge of:
Communication skills / Cold calling / Lead generation / Web scrapping / Listening skills / Time management / Sales techniques Call handling / Email Marketing/ E-commerce/ Shopify/ Dropshipping/Online Marketing
Seeking a challenging career I aspire to reach in my profession through my determination, dedication and hard work. I am looking for an opportunity with a growing organization, where I can enhance my knowledge and utilize to succeed in an organization's growth.
I have a solid experience and knowledge of call center management for the ASIA, AMERICA, AUSTRALIA, and EUROPE accounts. A combined 6 years of BPO and freelance experience in sales, appointment setting/ lead generation, email marketing, cold calling, customer service, up-selling, telemarketing.
Proven ability and expertise to deliver projects on time and complete every detail have earned me a reputation as a quality award-winning agent. I received multiple commendations for customer satisfaction and rated as a 5-star agent.
I am a self-motivated call center professional with solid inbound and outbound experience in a high-volume call center environment. Excellent communication and problem-solving skills coupled with initiative and accuracy provide the customer with an efficient and positive experience. An energetic employee with a consistent track record in meeting productivity targets in all areas.
So if you are looking for a hardworking and superb agent, you're definitely on the right page of the profile.
SUMMARY OF QUALIFICATIONS
*Experience in configuration and operation of SMTP messaging systems (Exchange, Domino, Postfix)
*Extensive knowledge of troubleshooting techniques and logical analysis of complicated problems
*Proficient in Word, Outlook, Excel and Internet applications
*Exceptional ability to exercise good judgment in dealing with client’s technical issues
*Good organizational and interpersonal skills
*Strong, sound decision-making skills, good judgment, and problem-solving skills.
*Outstanding research and information management capabilities.
*Proven ability to work collaboratively with diverse groups and establish ongoing relationships. *Capable of quickly understanding how systems are used in order to provide efficient support. *Demonstrated outstanding customer orientation using strong communication skills.
*Strong leadership, teaching, curriculum development, and writing capabilities.
*Detail-oriented, with a reputation for thorough process documentation creation, review, and training.
*Knowledgeable in Records management life-cycle process including paper and digital-born content.
*Extensive knowledge of the design, implementation, and maintenance of records management and archival systems.
*Areas of specialization include Records Compliance, Records Management, Digital Records, Digital Archives, Information Architecture, Information Management, Digital Preservation, Electronic Records Management
*Highly capable of providing excellent service and giving accurate information to users face-to-face and through 24/7 chat reference.
RESPONSIBILITIES
*Responsible for ensuring customer satisfaction by handling questions related to the store via e-mail/chat/calls.
*Resolved customer email requests for assistance related to the store.
*Forwarded requests as per escalation policy to a higher level of support.
*Arranged resolution of customer support issues that can’t be resolved by first-line support.
*Ensured all customer communications are professional, accurate, and timely.
*Resolved requests related to billing and account issues, and some technical assistance.
*Prepared technical content for inclusion in the support knowledge base.
*Used support applications for recording and tracking problems.
*Engaged proactively, multitasking effectively.
Shopify
Social Media Content
Social Media Marketing Strategy
LinkedIn
Facebook
Graphic Design
Social Media Marketing
Marketing Strategy
Email Support
Facebook Advertising
Sales
Email Marketing
B2B Marketing
