By delivering EXCEPTIONAL customer service, I can enhance your brand's reputation, foster customer loyalty, and drive business growth.
🔥 Top-Notch Customer Service 🔥
🔥 Virtual Assistant of all trades 🔥
⭐𝗪𝗼𝗿𝗸 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲⭐
➡ Customer Support for Bell Mobility
** handled inbound calls, assisted members with plan and phone upgrade, processed cancelation of account, resolved bill dispute, basic technical support.
➡Email Customer Support for Nadine West (a clothing subscription based in Texas)
** answered general inquiries via email, processed cancelation of account, resolved bill dispute, addressed complaints such lost shipments, missing items, damaged goods, order tracking using FedEx, UPS, and USPS.
➡Tier 2 Support/Resolution Specialist (Nadine West)
** taking over emails rated as "not good" by upset/irate customers and making sure I resolve their concerns.
➡ PayPal dispute specialist (Nadine West)
**resolve claims, disputes and chargebacks. Provide evidence to win claims and chargebacks. Process refunds according to the policy.
➡Data entry (Nadine West)
**entering, updating, and managing information in various forms such as text, numbers, or other formats into a computer system or database.
➡Shopify Customer Support for Dutch apparel store (ecommerce dropshipping)
**answering general inquiries via email, processing account change such as address and email address update, assisting customers with cancelling or changing of order, processing refunds, negotiating with customers specifically for customers who want to return an item and wants a refund, creating discounts, and coordinating with the supplier and collaborating with the team.
➡Ad hoc tasks
As a customer service enthusiast and virtual assistant, I bring to the table:
🏆𝗘𝗳𝗳𝗲𝗰𝘁𝗶𝘃𝗲 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗦𝗸𝗶𝗹𝗹𝘀 - I excel in clear and concise communication, both written and verbal.
🏆 𝗘𝗺𝗽𝗮𝘁𝗵𝘆 𝗮𝗻𝗱 𝗨𝗻𝗱𝗲𝗿𝘀𝘁𝗮𝗻𝗱𝗶𝗻𝗴 - I can address issues with a personal touch, creating positive interactions that foster customer loyalty.
🏆𝗣𝗿𝗼𝗯𝗹𝗲𝗺-𝗦𝗼𝗹𝘃𝗶𝗻𝗴 𝗔𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀 - Whether it's handling inquiries, processing orders, or troubleshooting issues, I am committed to finding efficient and effective solutions. I can also help create SOPs to address/improve the company's performance.
🏆𝗔𝗱𝗮𝗽𝘁𝗮𝗯𝗶𝗹𝗶𝘁𝘆 - I thrive in dynamic environments and am quick to adapt to new processes and technologies.
🏆𝗧𝗲𝗮𝗺 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻 - I value collaboration and believe that a cohesive team is essential for delivering outstanding service.
Tools and Platforms that I've used:
✅Help Scout
✅Basecamp
✅Slack
✅Skype
✅G Suite
✅Trello
✅Audacity
✅PayPal Resolution Center
✅TikTok
✅Instagram direct message
✅Facebook
✅Hubstaff
✅Tawk.to
✅Shopify
✅Whatsapp
✅ChatGPT
✅DeepL
Familiar with:
✅Gorgias
✅Zendesk
✅Tawk.to
✅Hubstaff
✅Freshdesk
Let's chat on how we can leverage my skills and experience to help you with your business. *WINK
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