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Hire the best Social Customer Service Specialists in Cotonou, BJ

Check out Social Customer Service Specialists in Cotonou, BJ with the skills you need for your next job.
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  • $15 hourly
    • 4.8/5
    • (29 jobs)
    "Romario delivered great work as a digital marketing assistant and I enjoyed working with him. His communication was good and his skills were reasonably strong. I enjoyed working with him and we still working together" Stephane Remy As a Social Media Manager, i help companies to create and maintain their reputation, generate more customers and, of course, build customer loyalty. All this is done through personalized marketing strategies. I am an expert in Google Ads and Facebook Ads, content creation for social media. I am certified in + Google Ads Search Certification, + Google Ads Display Certification, + Google Ads Shopping Certification, + Google Ads Video Certification, Google Digital Marketing (in Africa) Certification, + Google Analytics. Moreover, I am professional translator. My translation services cover several fields at once such as : articles, websites, product descriptions, emails, training content, terms and conditions etc. Below is how I can help you : ✅ Facebook Ads, Google Ads ✅ Social media content creation ✅ Community management ✅ Pixel Facebook installation ✅ Copywriting ✅ Design & Branding: Photoshop, illustrator, canva ✅ Customer service Support ✅ Virtual Assistance ✅ All services English to French translation ✅ All services French to English translation ✅ YouTube account creation and optimization. ✅ Developing a YouTube channel. ✅ Telemarketing ✅ Landing page (Clickfunnel) I would be happy to work on your various projects. Contact me directly here on Upwork.
    Featured Skill Social Customer Service
    French
    Social Media Content
    Social Media Marketing
    Facebook Advertising
  • $15 hourly
    • 4.5/5
    • (15 jobs)
    Hi, happy to have you here ! You are on the profile of one of the best French-English Telemarketer & Customer service Specialist of this platform, set apart as ***TOP RATED** (the 10% highly rated of the whole ecosystem). Diplômé de l’Ecole Nationale d’Economie Appliquée et de Management de mon pays le Bénin, j'ai complété mes études avec un MBA en marketing ce qui fait de moi un produit pure du domaine du marketing. Mon passage en télémarketing/ vente a été naturel. Je totalise désormais 05 années d'expérience en gestion de la relation client, vente et support client. Je suis également en mesure de gérer pour vous et avec perfection tout ce qui est tâches chronographes ou d'assistance virtuelle en général dans le marketing, l'e-commerce, la gestion et suivi de projets etc... Je peux m'occuper des missions telles que : - La gestion du service client. - La Gestion des emails - La Gestion des livechat - Le Traitement et suivi de commandes - Le Recherche de produit/ niche - Suivi Shopify - Dropshipping - Modération de commentaires - La Gestion de page Facebook et Instagram - L'assistance en e-commerce - Le rôle d'assistant polyvalent - Le Recherche/saisie de données - Le Sourcing - La génération de leads - Le cold Calling - La prise de rendez-vous - Le rôle d'adjoint administratif With over 05 years of experience in Telemarketing, B to B and B to C including Cold call, Customer Support, Customer loyalty, custumer sucess management...I am the right one to help you increase your company’s productivity and by the same way the (LTV) lifetime value of your customers. Tools I have used are: Salesforce, Linkedin, Shopify, Skype, Zoom, Google meet, VCC desk live, Leaddesk, Foniva, Zoiper, Communicator, Cloud talk, Zoom phone, Slack, Vonage, Vicidial, Microsoft Teams, Salesmate.io, zoho, Scopcomm, Pipe drive, Go high level, Monday.com... I am a French native with a good english. I am easily trainable, highly organized. I am a pretty cool and very enthusiastic young man who can work independently, keep deadlines and commitments. 𝐈𝐧𝐯𝐢𝐭𝐞 𝐦𝐞 𝐭𝐨 𝐲𝐨𝐮𝐫 𝐣𝐨𝐛. 𝐈 𝐰𝐨𝐮𝐥𝐝 𝐛𝐞 𝐡𝐚𝐩𝐩𝐲 𝐭𝐨 𝐬𝐞𝐭 𝐮𝐩 𝐚 𝐛𝐫𝐢𝐞𝐟 𝐜𝐚𝐥𝐥 𝐭𝐨 𝐞𝐱𝐩𝐥𝐚𝐢𝐧 𝐡𝐨𝐰 𝐈 𝐜𝐚𝐧 𝐡𝐞𝐥𝐩 𝐲𝐨𝐮 𝐭𝐨 𝐚𝐜𝐡𝐢𝐞𝐯𝐞 𝐲𝐨𝐮𝐫 𝐠𝐨𝐚𝐥𝐬! Looking forward to collaborate with you !
    Featured Skill Social Customer Service
    Outbound Call
    Administrative Support
    Email Marketing
    Email Campaign Setup
    Customer Support
    Zoho CRM
    Outbound Sales
    Cold Calling
    Salesforce CRM
    HubSpot
    Sales
    Sales & Marketing
    Data Entry
    Customer Service
  • $10 hourly
    • 4.9/5
    • (90 jobs)
    Hello 🤝! Thank you and welcome to my profile; rest assured that you are in the right place 🎯 ⭐ If you are looking for an experienced, MULTILINGUAL CUSTOMER SUCCESS SPECIALIST, I am the person who can help you grow your e-commerce store both locally and internationally. My native language is French, but I can also speak (and write) fluent ENGLISH and GERMAN. ⭐ I will manage the entire customer service process, including (but not limited to): ✅ Email, live chat, and phone support. ✅ Social media management ✅ Customer-focused copywriting ✅ Up-selling and cross-selling activities ✅ Order fulfillment ✅ Shipment management ✅ Returns management ✅ PayPal, Stripe, and Mollie dispute and chargeback management. ⭐ With 7+ years of experience in the consumer goods and technology industry, I can help you implement new ideas, and apply my expertise in areas such as email/chat copywriting, customer retention strategies, cross-sell and up-sell activities, and overall customer service messaging, workflows, and automation using the most popular ticketing systems. ⭐ Some of the tools and services I have used daily are: ✅ Shopify ✅ WooCommerce ✅ BigCommerce ✅ Amazon ✅ DSers ✅ Airtable ✅ Dropified ✅ Oberlo ✅ CJDropshipping ✅ Customer ✅ Freshdesk ✅ ZenDesk ✅ Gorgias ✅ HubSpot CRM and Service Hub ✅ Zoho CRM ✅ AirCall ✅ Asana ✅ Slack ✅ Google Sheets ⭐ Why choose me over other freelancers? ✅ Professionalism: a CUSTOMER-KING mindset, I employ my ability to handle demanding clients graciously and convert them into enthusiastic fans. ✅ Client feedback: I do everything necessary for clients to gain their TRUST. Customer reviews and comments on my profile are critical to me and the value I provide. ✅ Meeting deadlines: This is the core of my work as a freelancer. I focus on GIVING more than I expect to RECEIVE. I take pride in letting all my clients say "WOW". ✅ Responsiveness: Being extremely responsive and keeping all lines of communication easily open with my clients. ✅ Kindness: This is one of the greatest aspects of my life that I put into every job facet. Treating everyone with respect, understanding all situations, and genuinely wanting to IMPROVE my clients' problems. ⭐ If there is anything you need that was not explicitly mentioned above, please feel free to send a question about it. I'm always happy to help you out. ⭐ If you think I'm the right person to work well with you, please use the green "Invite" button in the upper right corner to contact me. I look forward to working with you. Best regards! Chegoun A.
    Featured Skill Social Customer Service
    Business Development
    Business Management
    Phone Support
    Custom Ecommerce Store
    Customer Relationship Management
    Customer Care
    Customer Experience
    Prospect List
    Virtual Assistance
    Ecommerce Order Fulfillment
    German
    Technical Support
    Customer Satisfaction
    Sales
  • $10 hourly
    • 4.9/5
    • (2 jobs)
    🔹 Looking for a reliable, fast, and versatile professional? I'm here to support you in efficiently managing your administrative, writing, and language-related tasks. With a results-driven and detail-oriented approach, I help you save time while delivering high-quality work. 🖥️ General Virtual Assistant I offer complete administrative support: email management, calendar organization, web research, document formatting, task follow-up, and more. I'm responsive, autonomous, and discreet. My goal is to help you stay focused on what matters while I take care of the rest. 📊 Accurate and Fast Data Entry I'm skilled in entering and managing data using Excel, Google Sheets, CRMs, and online databases. Each entry is verified, well-organized, and handled with confidentiality. I’m committed to delivering error-free work on time. 🎧 Professional Audio/Video Transcription Conferences, interviews, Zoom meetings, podcasts... I turn your recordings into clear, well-structured text. Perfect grammar, clean formatting, and customizable output. I can provide verbatim or edited transcriptions, depending on your needs. 🌍 French ↔ English Translation As a bilingual professional, I offer fluent, accurate translations that stay true to the original meaning and tone. I handle a wide range of content: professional documents, emails, web content, scripts, presentations, and more. Every translation is carefully reviewed and tailored to your target audience. ✅ Why choose me? ✔ Clear and prompt communication ✔ Strict respect for deadlines ✔ Availability and flexibility ✔ Clean, tailored work based on your instructions ✔ 100% client satisfaction as a priority 📩 Ready to delegate efficiently? Contact me today to discuss your project!
    Featured Skill Social Customer Service
    Facebook
    Facebook Messenger
    Community Moderation
    Video Transcription
    Audio Transcription
    Customer Engagement
    Shopify
    Translation
    Email Support
    French
    Customer Support
    Data Entry
    Marketing Management
  • $6 hourly
    • 5.0/5
    • (4 jobs)
    Hello Madam/Sir! My skills: administrative support - virtual assistant - data entry operator and translator... I have experience in customer service and virtual assistance, with some projects already executed on my profile I master a lot of things in administrative support. Je suis sûr que je peux vous aider à atteindre votre objectif. Pourquoi devriez-vous travailler avec moi ? Voici mes compétences : - Rapide, efficace et fiable - Créatif et engageant dans l'espace des médias sociaux - J'apprends vite, je suis capable de transformer des idées en contenu passionnant. - Capacité à évaluer l'intérêt et l'accessibilité des prospects et à communiquer les objectifs de l'entreprise. - Capacité à traiter avec des clients internationaux de différents horizons. N'hésitez pas à me contacter pour plus de détails.
    Featured Skill Social Customer Service
    Medical Translation
    Technical Translation
    English to French Translation
    Customer Experience
    PDF Conversion
    Customer Service
    PDF
    Data Entry
    Customer Satisfaction
    French
    General Transcription
  • $20 hourly
    • 5.0/5
    • (9 jobs)
    Bonjour, je suis Constant, un expert en automatisation sur GoHighLevel avec plus d’un an d’expérience à aider des entreprises comme la vôtre à simplifier leurs opérations et maximiser leur efficacité. Avant de me spécialiser dans GHL, j’ai travaillé en tant qu’assistant virtuel, ce qui m’a permis de développer une solide compréhension des besoins opérationnels des entreprises et des outils nécessaires pour gagner en productivité. 🎯 Ce que je peux faire pour vous : - Configuration complète de vos systèmes GHL pour automatiser vos processus marketing, ventes et service client. - Création de workflows personnalisés pour convertir plus de prospects en clients. - Optimisation de campagnes CRM pour augmenter vos taux de conversion. Intégration d'outils tiers pour une solution 100% adaptée à vos besoins. 💡 Pourquoi travailler avec moi ? - Une expérience pratique et polyvalente, combinant mes compétences en automatisation avec ma compréhension des besoins opérationnels acquise en tant qu’assistant virtuel. - Solutions sur mesure adaptées à vos objectifs d'affaires. - Communication fluide et collaboration proactive pour des résultats rapides et durables. 📈 Résultats obtenus : - Réduction significative des tâches manuelles pour mes clients. - Mise en place de systèmes performants qui génèrent des revenus de manière autonome. Vous cherchez un partenaire qui comprend à la fois les défis opérationnels et la puissance des outils d’automatisation comme GoHighLevel ? Contactez-moi dès aujourd’hui pour discuter de votre projet !
    Featured Skill Social Customer Service
    General Transcription
    Online Research
    Customer Service
    Telemarketing
    Virtual Assistance
    Cold Call
    Social Media Content Creation
    Subtitles
    Data Entry
    Online Chat Support
    Social Media Management
    Email Support
  • $5 hourly
    • 5.0/5
    • (6 jobs)
    Hello, Welcome to my profile👩! Are you looking for a virtual assistant to help you with your e-commerce tasks, dropshipping, SEO optimized web content writing and Shopify store creation and management 🤔? You've come to the right place😊. ⚠️ Don't worry about my local time, I'm available 24/7 ✅ 👩💻👉Responsible 👉 Reliable 👉 Confident 👉 Honest👉And a quick learner. I'm an expert in SEO web content and a virtual assistant with a few years of experience in the respective fields: SEO web copywriting, Shopify product page creation, customer service management, product import from AliExpress, CJ dropshipping to Shopify stores, email management, Freshdesk, Zendsk, Gmail, web research, order and product page processing, competitive intelligence, web research, proofreading, translation, transcription, PDF to Word, etc. Tag optimization (keywords, title, description) Image optimization - SEO OFF Page: Blog creation. My other services include, but are not limited to: *Data entry, Microsoft Office (Excel, Word and PowerPoint) *Customer service calls (incoming/outgoing) *Order fulfillment *Quick translation *Live chat *Administration *Email management *Copy/paste services. I'm ready to help you with all your administrative needs. I have dedicated my life to working via the internet for years, and I love it🤩 (especially SEO optimized web content writing, web marketing, virtual assistance). I also send and receive emails, personal calendars, schedules, transcriptions, typing, social networking, and much more. Thanks to my experience with a number of clients, I can guarantee that your project will be a success. I'm ready to work with you at any time. I hope you enjoy my work.
    Featured Skill Social Customer Service
    Proofreading
    Translation
    Call Center Management
    Customer Support Plugin
    Customer Service
    Data Entry
    Shopify
    English to French Translation
    Social Media Plugin
    Customer Experience
    French
  • $20 hourly
    • 5.0/5
    • (1 job)
    🏁 Welcome to my profile !!! 👋🏻I’m Yves MONGBO, a WordPress, SEO, and WooCommerce specialist with over 3 years of experience. I have successfully built and optimized several HIGH-PERFORMING WEBSITES that rank well in search engines. My mission is to help businesses ENHANCE THEIR ONLINE VISIBILITY, ATTRACT MORE QUALIFIED TRAFFIC, and CONVERT VISITORS INTO LOYAL CUSTOMERS. I offer tailored solutions for WordPress website development, SEO optimization, and managing Google Ads campaigns that deliver measurable results. My approach combines expertise, attention to detail, and a deep commitment to achieving your goals. 🚀 WHAT I OFFER: 👉Custom WordPress Development: ✨Building modern, responsive, and SEO-friendly websites. 👉WooCommerce Optimization: ✨Setting up and managing high-performing e-commerce stores. 👉SEO – Search Engine Optimization: ✨Technical and structural SEO (SEO Specialist). ✨Local SEO to boost your visibility in local searches (Local SEO). ✨Writing SEO-optimized content to rank higher (SEO Content Writer). 👉WordPress Maintenance: ✨Updates, backups, and protection for your site (WordPress Maintenance, WordPress Malware). 👉Google Ads Campaign Management: ✨Creation and optimization of PPC campaigns (Google Ads Specialist, Google Ads PPC). ✨Google Shopping Ads and AdSense management (Google Shopping Ads, Google AdSense). ✨Combined Google Ads and Facebook Ads campaigns (Google Ads Facebook Ads). 🤝Are you looking to create a professional website, improve your SEO, or optimize your ad campaigns? 🗣️Let’s discuss your project today! My expertise and dedication will help you achieve your goals efficiently. 🔑Keywords: WordPress, WordPress Developer, WordPress Designer, WordPress Elementor, WordPress Website Design SEO Content Writer, SEO Specialist, SEO Search Engine Optimization, Local SEO WooCommerce, Woo Commerce Developer, WordPress WooCommerce Developer, Elementor WooCommerce, WordPress Woo Commerce WordPress Maintenance, WordPress Migration, WordPress Malware, WordPress Multisite, WordPress Content Manager, WordPress Mobile Google Ads Specialist, Google Ads Facebook Ads, Google Ads PPC, Google Shopping Ads, Google AdSense, Google AdWords
    Featured Skill Social Customer Service
    Customer Satisfaction
    Customer Transaction Email
    Customer Satisfaction Research
    Customer Support Plugin
    Customer Support
    Customer Service
    Online Research
    HTML Title
    Website
    Social Media Marketing
    Website Migration
    Virtual Assistance
    WordPress Theme
    Social Media Management
  • $5 hourly
    • 5.0/5
    • (6 jobs)
    Hello to all! I am Florence GBEDJI, graduate in human resources, digital marketing professional for almost three years. I work as a virtual assistant putting my varied skills in the field of digital, business communication and management at the service of growing companies, start-ups, small and medium-sized enterprises around the world with certain results. I specialize in customer relationship management and finding qualified leads for your business growth. I also specialize in transcription, an area I am very passionate about. With my acquired skills and professional experiences, I am able to efficiently handle your customer service. I will take care of the management of interactions and the resolution of any problems your customers may have by: Phone, Email, chat on any platform or social media such as Facebook, Instagram, LinkedIn, Tik tok, You Tube, Google my business etc. I also accompany you in: - Creative and structured writing in French with content addition to websites). - Managing your e-commerce business on Shopify - Aliexpress with efficient ticket processing. - Management of your e-commerce activity on Amazon eEbay: Stock management, claim management, dispute resolution. - Searching for leads and qualified profiles on LinkedIn, Facebook, Google. - Research and listing of winning products for your e-commerce store. - Product description with relevance. - Transcription of your audio or video files in French into text with speaker identification and time stamp. If you are looking for a customer service agent, a virtual assistant, a French transcriber, a French web editor, a web moderator, a teleoperator, you are at the right place. I am looking for opportunities to use my skills and experience, to work with clients who will give me the opportunity to continue my professional career by giving the best of myself by providing quantitative and qualitative added value while learning new things. Best regards.
    Featured Skill Social Customer Service
    Gorgias
    Lead Generation
    General Transcription
    Telemarketing
    Parisian French Accent
    Proofreading
    Customer Service
    Ticketing System
    Email Communication
    Zendesk
    Zoho CRM
    HubSpot
    Freshdesk
  • $5 hourly
    • 3.9/5
    • (11 jobs)
    Need a bilingual customer service expert? Over the past five years, I've demonstrated through my extensive experience that I can build customer relationships and increase sales. 📊 Skills: - Problem-solving - Order tracking & issue resolution - Refunds & complaints handling - Precise Contract Drafting and Dispatch - Customer onboarding - Clear verbal communication - Skilled Social Media Management - Written communication - Strategic Cold Calling for Buyers and Sellers - Active listening - Empathy and patience - Processing and use of macros - Updating products on shopify - Data analysis - Order complaints - Team staff management - And use and processing of tickets - After-sales follow-up TOOLS - Zendesk - Microsoft Office Suite - Google Worksapace - Tawk.to - Trello/Notion - Freshdesk - Whatsapp - Genesis - Salesforce - Intercom - Slack - RingCentral, - Hubspot - Bria - Eyebeam - Agorapulse I am available to start ASAP. Contact me now to discuss how I can add value to your business.
    Featured Skill Social Customer Service
    Email Support
    HubSpot
    SEO Writing
    Social Media Marketing Plan
    Chat & Messaging Software
    Customer Service
    Inbound Marketing
    Intercom
    Social Media Marketing
    Salesforce
    Medical Translation
    Customer Support
  • $10 hourly
    • 5.0/5
    • (1 job)
    Salut Je suis responsable service client bilingue ( français/ anglais ) efficace. J'ai a coeur la satisfaction de tes clients . Laissez-moi gérer efficacement votre service client : - Si vous êtes submergée par les ventes - SI vous souhaitez répondre aux demandes de vos clients en temps réel - SI vous souhaitez fidélisé votre client - Si vous souhaitez délégués certains tâches. Mes compétences: 1. Service client 2. Support client 3. Service client en ligne 4. Support clientèle 5. Assistance client 6. Soutien aux clients 7. Gestionnaire de service client 8. Expérience client 9. Service à la clientèle 10. Service client professionnel 11. Support client 24/7 12. Service client de qualité 13. Réponse aux clients 14. Satisfaction client 15. Support client par e-mail 16. Service après-vente 17. Réclamations clients 18. Centre d'appels 19. Support technique 20. Résolution de problèmes clients 21. Révision de la satisfaction client 22. Feedback client 23. Support client multicanal 24. Support client par téléphone 25. Service client personnalisé 26. Support client sur les réseaux sociaux 27. Amélioration de l'expérience client 28. Support en ligne en direct 29. Gestionnaire de relations client 30. Références client. LES OUTILS QUE JE MAITRISE 1. Systèmes de Ticketing : - Zendesk - Freshdesk - Salesforce Service Cloud - Help Scout 2. Logiciels de Messagerie et Chat en Direct : - Intercom - LiveChat - Drift - Tawk.to 3. Centres d'appels virtuels : - RingCentral - Five9 - Talkdesk - Aircall 4. Gestion de la Base de Connaissances : - Confluence - KnowledgeOwl - Helpjuice - Document360 5. Réseaux Sociaux et Médias Sociaux : - Hootsuite - Sprout Social - Buffer - Socialbakers 6. Outils de Suivi des Commentaires et des Évaluations Clients : - Trustpilot - G2 Crowd - Yotpo - Birdeye 7. Analyse et Rapports de Service Client : - Tableau - Salesforce Einstein Analytics - Google Analytics - Microsoft Power BI 8. Gestion des Ressources Humaines et du Personnel : - BambooHR - Gusto - Zenefits - Workday 9. Outils de Gestion de Projets : - Asana - Trello - Basecamp - Monday.com 10. Systèmes de Gestion de la Relation Client (CRM) : - Salesforce - HubSpot CRM - Zoho CRM - Microsoft Dynamics 365 11. Outils de Communication Collaborative : - Slack - Microsoft Teams - Workplace by Facebook - Zoom 12. Logiciels de Messagerie Électronique : - Microsoft Outlook - Gmail - Thunderbird - Apple Mail 13. Solutions d'Automatisation : - Zapier - Microsoft Power Automate (anciennement Flow) - Integromat - Automate.io 14. Outils de Gestion de Projet : - Smartsheet - Wrike - ClickUp - Notion 15. Outils de Support Multicanal : - Freshdesk - Zendesk - Intercom - Salesforce Service Cloud. Alors laisse moi m'occuper efficacement de tes clients.
    Featured Skill Social Customer Service
    Etsy
    Microsoft Excel
    Client-Server Framework
    Microsoft Office
    Administrative Support
    Data Entry
    Customer Satisfaction
    Shopify
    Customer Service Training
    Online Chat Support
    Email Support
    French
    Social Media Management
    Zendesk
  • $5 hourly
    • 0.0/5
    • (2 jobs)
    Bonjour chers clients ! Aujourd'hui commercial sédentaire en freelance et professionnel de la relation client passionné par la vente et la prospection. je maîtrise les techniques de communication téléphonique et digitale pour identifier de nouveaux prospects, les qualifier et conclure des affaires. j'ai de solide expérience dans la gestion d'un portefeuille clients et dans l'atteinte des objectifs de vente. Je suis reconnu pour mon dynamisme, ma persévérance et mon sens de la négociation. J'ai travaillé avec plusieurs entreprises telles que VIPP INTERSTIS un centre d'appel français implanter en Afrique . Chez VIPP INTERSTIS, j'ai travaillé pour deux grands fournisseur d'accès Internet français pendant 4 ans et 6 mois. Ma tâche principale était de prospecter de nouveaux clients dans toute la France afin de leur vendre la box internet, les forfaits mobiles avec ou sans téléphone portable ainsi que des télévisions, des opérateurs par appels téléphoniques et par mail puis de procéder à la qualification des fichiers. J'ai obtenu de très bons résultats en termes de quantité et de qualité. Aujourd'hui en freelance je suis disponible 24 heures sur 24, 7 jours sur 7, offrant une assistance constante et immédiate aux utilisateurs grâce à mes compétences. • Compétences techniques : CRM, téléphonie, outils de prospection, logiciels de bureautique • Compétences comportementales : persuasion, écoute active, négociation, résilience, orientation client • Résultats : atteinte des objectifs, développement du chiffre d'affaires, fidélisation des clients Mon objectif principal est de simplifier les processus d'achèvement de projet, en offrant une solution pratique et efficace pour les utilisateurs du monde entier. Grâce à ma capacité à apprendre en continu, je m'améliore constamment pour répondre aux besoins changeants des utilisateurs. Je suis à l'écoute des retours et des suggestions, et je m'adapte en conséquence pour offrir une expérience utilisateur toujours plus fluide et satisfaisante. Que ce soit pour des tâches quotidiennes, des projets professionnels, je suis là pour fournir des services efficaces, précis et pratiques. N'hésitez pas à utiliser mes services et à exploiter ma polyvalence
    Featured Skill Social Customer Service
    B2B Lead Generation
    Email Support
    Call Center Management
    Appointment Setting
    Cold Call
    Customer Service
    Virtual Assistance
    Data Entry
    Audio Transcription
    Lead Qualification
    French
    Telemarketing
  • $6 hourly
    • 5.0/5
    • (2 jobs)
    I am here to help you improve your customer service management. My primary goal is to provide your customers with a 5 star assistant in real time. I turn your customers into loyal clients. I add value to your business. I have been in the field of customer management for 4 years, I have managed customer service for several customers in different stores and in different languages. I am able to : - Answer emails in record time ; - Supervise the follow-up of orders; - Make changes to orders at the customer's request; and - Improve customer interaction; - Contribute to customer loyalty; My 4 years in the digital world have allowed me to acquire several knowledge in the field of : (Facebook ads, Influencer Marketing, Shopify, Facebook page optimization, Translation...). Dynamic and very rigorous in my work. I worked as a project manager and influencer manager in an influencer marketing agency (JN MEDIAS). I have accompanied many of my clients in their marketing strategy, on the development of their brand and contribute to their success. Here are some examples of services I offer: ✅ Customer service; ✅Virtual assistance; ✅Social Media Management (Instagram, Facebook), ✅Influencers Marketing, ✅Facebook ads, ✅English-French translation, ✅Audio transcription, It would be a real pleasure for me to be able to work with you and put my skills at your service. So, do not hesitate to contact me, as I am available to address all your concerns.
    Featured Skill Social Customer Service
    Facebook Ads Manager
    Digital Marketing
    Data Entry
    Email Support
    Ecommerce
    Instagram
    Zendesk
    Influencer Marketing
    Virtual Assistance
    Dropshipping
    Customer Service
    French
    English
    Translation
  • $5 hourly
    • 5.0/5
    • (1 job)
    I am here to help you tackle a variety of email writing, editing, design, marketing and social media-related activities. I offer a wide range of assistance in the following areas: - -Email Management -Copywriting -Online Research -Data Entry (Google Docs, MS Office) -Facilities Management -Marketing support -Operations management -Travel planning and logistics -Canva Pro graphic design -Email and chat customer support -Social Media Management -Calendar Management - General business support
    Featured Skill Social Customer Service
    French Tutoring
    French
    Translation
    Video Transcription
    Social Media Content
    Supplier Search
    Product Sourcing
    French to English Translation
    Customer Support
    Virtual Assistance
  • $10 hourly
    • 3.4/5
    • (2 jobs)
    Are you ready to elevate your sales to new heights of success through a high-performing digital marketing strategy? You're in the right place. Hello! I'm Iqbal AHOUDOU, and with over 5 years of experience in web marketing, I am your partner in creating impactful Facebook and Google Ads campaigns, as well as implementing effective paid social strategies that yield exceptional results. Your success is my utmost priority. I offer the expertise needed to design profitable marketing campaigns, optimize your conversions (leads and sales), and significantly enhance your business outcomes. By collaborating with me, you will benefit from: High-performing campaigns: Leveraging my in-depth understanding of digital marketing and sales funnels, I will assist you in crafting Facebook Ads and Google Ads campaigns that captivate your audience and drive concrete sales. Tangible results: My proven strategies have enabled numerous clients to take significant leaps towards their marketing goals. I am determined to achieve measurable outcomes that propel your sales. Efficient budget management: I recognize the importance of maximizing your return on investment. With my budget optimization skills, you will make the most out of every euro spent, thereby increasing your profitability. Precise tracking and analysis: Using tools like Google Analytics 4 and others, I will closely monitor your campaign's performance and make necessary adjustments to maximize your results. Versatile expertise: Apart from my digital marketing skills, I also have a command over other social media platforms such as Snapchat Ads, Linkedin Ads, Reddit Ads, Twitter Ads, TikTok Ads, and many more. NOTE: In addition to offering digital marketing services, I also provide high-quality virtual assistance, dependable customer support, and accurate translation services. My telemarketing skills can also contribute to boosting your operations. If this vision resonates with you, then I am the ideal partner to propel your business to new heights of success by enhancing your sales. Feel free to reach out to me now to discuss your project and embark on generating remarkable results together. In French 🇫🇷 En tant que locuteur natif francophone, je suis idéalement positionné pour prendre en charge vos projets en français ainsi que pour vous aider à étendre vos activités vers les pays francophones du monde entier. Je suis votre consultant idéal en marketing digital et je suis compétent pour toutes les tâches liées à l'assistance virtuelle. Je suis prêt à vous accompagner.
    Featured Skill Social Customer Service
    Presentation Design
    Manage Google Shopping
    Search Engine Marketing
    French
    Call Center Management
    PPC Campaign Setup & Management
    Lead Generation
    Video Editing
    TikTok Marketing
    Content Creation
    Digital Marketing Strategy
    Facebook Advertising
    Google Ads
    Copywriting
  • $9 hourly
    • 4.5/5
    • (3 jobs)
    Influencer Marketing Specialist and Influencer List Creator Are you looking for influencers to help grow your business or project? You’re in the right place. 🚀 Using tools like Grin, I find the best influencers to meet your needs. ⭐ I manage various projects, from e-commerce to investments. ⭐ I value quality and efficiency. Expert in Digital Marketing I am your strategic partner for creating impactful Facebook Ads and Google Ads campaigns. Additionally, I specialize in implementing paid social strategies and creating social media content on various platforms. 🎯 Your Success is My Top Priority I implement the necessary know-how to create profitable marketing campaigns, optimize your conversions (leads and sales), and significantly improve your overall results. 📈 Collaborating with me offers you: High-Performing Campaigns: With my deep understanding of digital marketing, I will help you develop Facebook Ads and Google Ads campaigns that not only captivate your audience but also generate tangible sales. 💼 Tangible Results: I am committed to achieving concrete results that translate into increased sales for your business. 💰 Social Media Expert Beyond digital marketing, I am proficient in various social platforms, including Snapchat Ads, LinkedIn Ads, Reddit Ads, Twitter Ads, TikTok Ads, etc. 🌐 I am dedicated to developing your digital identity, increasing your recognition, and enhancing your brand. Additional Services In addition to digital marketing, I offer high-quality virtual assistance, reliable customer support, and precise translation services. My telemarketing skills can also help to drive your operations. With 🖋️ SEO Writer 🖋️, I have the necessary skills to optimize your online visibility through SEO writing services. My skills include: SEO (Search Engine Optimization) Web development Keyword analysis On-page optimization Creation of optimized content Backlinking strategy SEO audit Performance tracking and analysis Site structure optimization Technological monitoring Internal training Coordination with other departments Mobile search optimization I am the ideal partner to elevate your business to new heights of success by boosting your sales. 🚀 Capable of working under minimal supervision and consistently delivering tasks on time. Most importantly, my passion for what I do drives my success. I am adept at following detailed instructions and committed to earning your trust. Feel free to contact me now to discuss your project and start our journey towards achieving remarkable results together. 📞✨
    Featured Skill Social Customer Service
    Marketing Advertising
    Reddit Marketing
    LinkedIn
    Marketing Consulting
    Instagram Ad Campaign
    TikTok Ad
    Google Web Designer
    Digital Design
    Customer Service
    Google Ads
    Facebook Ads Manager
    Social Media Marketing
    Digital Marketing
    SEO Writing
  • $5 hourly
    • 0.0/5
    • (0 jobs)
    Hello and welcome to my profile! I am passionate about customer satisfaction and have solid experience as a customer service representative and virtual assistant. As a customer service representative, my top priority is to provide exceptional service and meet the specific needs of each customer. I have a particular skill in handling customer requests, processing complaints, and resolving issues. With my friendly and empathetic approach, I excel in building a trusting relationship with customers and ensuring their satisfaction. As a virtual assistant, I am ready to take on different challenges and perform various administrative tasks such as email management, appointment scheduling, calendar coordination, and administrative duties. I am also capable of conducting online research, writing and editing content, as well as managing social media. To ensure effective results, I am always mindful of establishing clear and transparent communication with my clients. By working closely with them, I am able to understand their specific needs and provide personalized and tailored solutions. I am also very comfortable using technological tools such as CRM and virtual communication platforms. If you are looking for someone reliable, organized, versatile, and with a strong work ethic, feel free to contact me. I would be delighted to discuss your specific needs and offer quality services. Thank you for taking the time to visit my profile. I look forward to working with you and contributing to your success! Bonjour et bienvenue sur mon profil ! Je suis passionnée par la satisfaction du client et j'ai une expérience solide en tant que chargée de clientèle et assistante virtuelle. En tant que chargée de clientèle, ma principale priorité est d'offrir un service exceptionnel et de répondre aux besoins spécifiques de chaque client. J'ai une compétence particulière dans la gestion des demandes des clients, le traitement des réclamations et la résolution des problèmes. Avec mon approche amicale et empathique, j'excelle dans la création d'une relation de confiance avec les clients et dans la fidélisation de leur satisfaction. En tant qu'assistante virtuelle, je suis prête à relever différents défis et à effectuer diverses tâches administratives, telles que la gestion des emails, la planification des rendez-vous, la coordination des agendas et la gestion de l’administration. Je suis également capable d’effectuer les tâches de recherche en ligne, la rédaction et la modification de contenus, ainsi que la gestion des médias sociaux. Pour garantir des résultats efficaces, je suis toujours soucieuse d'établir une communication claire et transparente avec mes clients. En travaillant en étroite collaboration avec eux, je suis en mesure de comprendre leurs besoins spécifiques et d'offrir des solutions personnalisées et adaptées. Je suis également très à l'aise dans l'utilisation des outils technologiques tels que le CRM et les plateformes de communication virtuelle. Si vous recherchez quelqu'un de fiable, organisé, polyvalent et avec une forte éthique de travail, n'hésitez pas à me contacter. Je serai ravie de discuter de vos besoins spécifiques et de vous offrir des services de qualité. Merci d'avoir pris le temps de visiter mon profil. J'ai hâte de travailler avec vous et de contribuer à votre succès !
    Featured Skill Social Customer Service
    Online Sales Management
    Telemarketing
    Customer Care
    Blog Content
    Web Service
    Customer Support
    Data Entry
    Website Content
    Content Writing
    General Transcription
    Receptionist Skills
    Customer Service
    Virtual Assistance
    French
  • $3 hourly
    • 0.0/5
    • (0 jobs)
    Assistant virtuel polyvalent, je vous accompagne dans la gestion de vos tâches administratives, de votre service client et de vos réseaux sociaux. Compétences clés : – Saisie de données rapide et précise (Word, Excel, Google Docs) – Transcription de fichiers PDF, gestion d'e-mails, agendas, CRM – Création de contenu et optimisation de votre présence digitale Sérieux, disponible et orienté résultats. Je m’engage à vous offrir un service fiable, personnalisé et de qualité.
    Featured Skill Social Customer Service
    Telemarketing
    Lead Generation
    Transaction Data Entry
    Data Entry
    Social Media Audit
    Google Assistant
    Writing
    Customer Service
    Virtual Assistance
  • $5 hourly
    • 0.0/5
    • (0 jobs)
    Accurate, detailed and high quality work - Reliable - Communicative. Are you looking for an experienced content writer? Do you need someone who can handle blogs and articles? If so, then you've come to the right place. I will write well-researched and engaging content targeting your audience to increase your views and sales. With dedication, I will work to use my experience and expertise that I have had in the physical mode of work to ensure that your project is treated as my personal project and rightfully so. I am able to manage your online store, promote your word or product/service, I will create attractive content for your blog/website. I have experience in relationship marketing, creating winning content, rewriting outdated material to make it stand out. I have the art and spirit of converting customers to your websites/online stores, I'm convinced to help you get better results. Deadlines are sacred to me and I will review your content as many times as it takes to exceed your expectations. Let me help you today because I am the right person for you. Thank you
    Featured Skill Social Customer Service
    Meal Planning
    Pharmaceuticals
    General Transcription
    Trade Marketing
    Customer Support Plugin
    Administrative Support
    Social Media Website
    Customer Service
    French
    Customer Experience
    Data Entry
  • $5 hourly
    • 0.0/5
    • (1 job)
    Having a background in telemarketing, I have been able to acquire over the years, many skills regarding telemarketing through several channels such as:👉 messaging 👉 phone 👉 emails, etc... I also worked for several years as a virtual assistant and customer service agent in various companies and even for individuals. So I have to my credit a solid technical expertise in areas such as customer relationship management (CRM, scheduling, outbound and inbound call taking), data entry ,project management, databases and office applications.I am always willing to learn new things to improve myself in order to effectively meet your needs and those of your customers. If you are looking for an experienced customer service agent, virtual assistant or telemarketer to help you with your tasks and grow your business. As a sociable, curious, diligent and highly motivated person, I am available to accompany you in your strategy by putting my skills at your disposal. I remain available to discuss my skills and experience in more detail.
    Featured Skill Social Customer Service
    Asana
    Translation
    Virtual Assistance
    Email Support
    Real Estate Cold Calling
    Client Management
    Appointment Setting
    Cold Call
    Customer Satisfaction
    Customer Feedback Documentation
    Proofreading
    Data Entry
    Microsoft Word
  • $12 hourly
    • 0.0/5
    • (0 jobs)
    As a Customer Advisor at Carrefour Drive, I managed client support and after-sales services, addressing inquiries, resolving order issues, and ensuring timely deliveries. I also led a small team in a productivity challenge, ensuring high performance and excellent customer satisfaction. My focus was always on providing efficient, personalized service to enhance the overall customer experience.
    Featured Skill Social Customer Service
    Customer Satisfaction
    Customer Support
    Customer Care
    Skin Care
    Salesforce
    Call Center Management
  • $15 hourly
    • 0.0/5
    • (0 jobs)
    Je m'appelle Princilia, assistante administrative et téléconseillère francophone, avec plus de 5 ans d'expérience dans la gestion de courriers, le service client, la prise de rendez-vous et le soutien administratif. J’ai travaillé dans des structures privées et des ONG internationales où j’ai développé un excellent sens de l’organisation, une écoute active et une grande rigueur professionnelle. Je peux vous aider à gagner du temps en m’occupant de vos tâches répétitives, de vos échanges clients, ou de la gestion de vos documents. Ce que je vous propose : - Support client par téléphone ou email (en français) ; - Prise de rendez-vous et gestion d’agendas ; - Réception et traitement de courriers ; - Saisie de documents et mise en page professionnelle ; - Soutien administratif à distance, etc. Compétences techniques : - Microsoft Office (Word, Excel, PowerPoint, Outlook) - Saisie rapide et précise - Utilisation de systèmes de gestion électronique des courriers (GEC)... Je suis motivée, sérieuse et organisée. N'hésitez pas à me contacter, je serais ravie de collaborer avec vous sur vos projets !
    Featured Skill Social Customer Service
    Voice Acting
    Voice Talent
    Forum Moderation
    Content Moderation
    French
    Email
    Customer Experience Management Software
    Receptionist Skills
    Data Entry
    Administrative Support
    Virtual Assistance
    Customer Service
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